Reviews of Hertz Car Rental - Edmonton - Coast Edmonton House (Rent Cars)

Jesse Millar

Agent was 45 mins late and came spouting excuses and tried to blame it on us (we had made arrangements a few days prior) agent was also a little standoff-ish and rude afterwards and a little condescending. The rental was a good deal and the vehicle was great but it was very unprofessional

Katelynn Giao Nguyen

HORRIBLE SERVICE. Would do anything to get you to buy their coverage. Every person that entered this building in 30 mins we were there had complaints. We were forced to pay double the price and experienced incredibly rude service. Their systems are so old they can’t even take credit card number and have to PHYSICALLY swipe. Hidden fees and inhumane service. I would give them 0/5 stars for being the only car rental branch to screw up all their rental deals!!!

Krisna Raynor

Pleasant,friendly and good prices!

kentonnicholson

I rented a car here for 2 weeks for a work trip. Excellent service and no problems at all with pick up or drop off. I accidentally left my sunnies in the rental car. Tracing back I finally realized 5 months later that this is where I left them. I called them and they still had my sunglasses in their lock box. Very impressed with this service.

Wendy Whitbeck

Highway robbery.

Jon Laflamme

Very nice gentleman I spoke with,all my answers were answered and the rental process was fast and painless although I ended up not renting a car due to credit card issue I could tell the process was simple and easy to do and look forward to renting in the future from hertz

Kyle Deveau

Don’t bother. You’ll never find it. Terrible location.

Adetoyese Oyedun

This is a small outlet of Hertz. Extremely difficult to locate this store. I have to call the store before I finally realised the store is at the Edmonton house. I believe the staff that attended could have done better in terms of better customer service, reason for my 3 stars. It was as if I am forcing him. Also, because of the size of this place, it's only one staff that attends to customer and waited for a while before dropping the keys.

Baby Health

The best people in car rental shop are working there i never seen more nice guys. I lost my way and the guy from from India his name is Pashent who works there came to pic me up he was so nice. There were very quick !! The car just was very ready outside the shop.. Definitly will keep be with them always Thanks

Chef Deepak

Great

John Sparks

Easy rental. Open on weekends. The staff was phenomenal!

Michael Seelig

Top!

Khairul Bashar

Very good

Brenda Tam

Just wanted to add a note that the walking direction given was inaccurate. The location is accessible only via a pedestrian bridge on 100 Ave, or 102 St, NOT the highway. Service was alright as I have had better experience with other Hertz locations.

Morine Rossi

Quick service and really great rate

Graciela Morales Delgado

Beware! They always will find a way to charge you more. Worst service ever, it comes all from the manager

Henry Hsieh

Best car rental ever!!!! The staff are so nice, and they work fast. I literally never rent a car so fast !!! You cloud drive away in 15 min. And the staff always help me to find the most fit car for my needs. Beside that the car are very well maintained (clean) Definitely i will recommend to anyone to rent a car here. The nicest experience ever !!! ** the place is hard to find but is worth it **

Nathan Kezar

Was able to get a car on very short notice.

Michael Bianco

Very good service.

Neville Obbu

Great manager and wonderful customer service. I will always rent cars from here.

joao esteves

Friendly and accommodating staff.

Carolyne Proulx

Beware of rude staff who aren't looking to find solutions. As other reviews stated, there is absolutely no sign in front and it is located inside a building and therefore very difficult to locate. The employee told us the sign was stolen but it seems to have been missing for a long time so I'm not sure why it's not replaced yet. Very difficult for out of towners, we searched the location for close to an hour. The staff was so rude and unpleasant that we left and went to a nearby Budget instead.

J Kansal

Always pleasure to rent from this location, great service by Sumit.

Achint Mathur

Good service, meet Sumit for personalised help.

Chelsea Fariello

Car was good and the price was right, especially right now. However, staff is very pushy about purchasing their fuel plan and while they do have after hours drop off I was unable to use it because all the spots were full. They also charged me $10 more than I was quoted when I made the reservation online, which is not a big deal but was a little annoying. They also put a temporary $350 charge on your card as a safety deposit, which I'm not use to as I normally go with Avis. I will probably use them in the future if Avis is sold out again as at least they are better than Enterprise.

Ashley Camille Saulog

The staff that we dealt with didn't give great directions and suggestions of where to drop the car off. The staff didn't tell is the option of dropping the car to the airport since we were flying home. To be fair, he was apparently not from this location. The other staff who helped us out at the end was great. He wayed all the fees for us to be able to return the car to the airport. The car itself was very clean and new and it was great.

jacky chan

Difficult to find. Lack of indicator

Prach S

Friendly staff and service.

Goldwin Guenther

Good service and no complaints. A little tricky to find since it's on the ground floor of what looks like an apartment building but there's a sign on the sidewalk.

Riffat Alam

Now let me tell you what happened, I sold my car today as I am moving out of the country, only had an interim driver;s license because I am waiting for registry to extend my license. I booked a rental online, showed up in this brutally cold weather of minus 40, only to be told by this dude that he won't accept my temp. driver's license because it doesn't have a photo, I offered my healthcard. So that is 2 AB govt. issued ID, I don't care if it has photo or NOT but these are valid ID. The guy called his boss, who told him don't accept anything less than a photo ID. So I said, is it okay if I take the car now and come back in the evening with my passport as it is really cold, the guy said no. So really poor customer service so far. Next in this brutally cold weather, I am calling for a cab but no answer, in this process despite wearing gloves I suffered frost bite injury to my fingers and all the while I walked back holding a heavy car seat. I ask you sincerely, why was it so difficult for you to let me rent a car, if I assured you I will come back with a passport? You telling me, exceptions can't be made? In this case you truly have the worst customer service of any rental company and I will share this story with as many people as I can to tell them how inconsiderate you guys are. Due to your strict, rigid protocols your customer has sustained a serious health issue and I hope you understand the gravity of this situation. My reservation had my phone number, if you dare, give me a call, I got plenty more where this came from.

Anjum Backer

They don’t even deserve a One star.they provided a broken vehicle, when I told them about it all they said is.. Thanks for letting us know.. Then a manager came out and told me the vehicle need to take for detailing . He was arguing with me .. I have contacted hertz about it waiting for their response... I was charged $200 extra for detailing which is insane. This place is a scam... better go to other car rental..

Kendell Semotiuk

Every time I rent a car, I visit this specific Hertz location! Sumit, Chris, and the rest of the team are friendly, professional, and provide great customer service! When I pick up the vehicle and drop it off, I always have a good experience!

La D

These are the absolutely worst crooks I have ever dealt with. They sold debt to a third part for causing damage that I never caused and that they never contacted me for. So now I regularly receive calls from a collection agency for funds i do not owe them. To make matters worst, I used their services on a biweekly to monthly basis after I apparently damage caused to this vehicle. All the while, they smiled at me pretending that all was good and even continuously tried to up-sale me. They are dishonest, sneaky and the worst kind of car rental company to deal with. And this is coming from someone who worked in credit card disputes up to $50,000 and who fully understands consumer rights in situations like these. Stay far, far, far away from them.

The Salar Show

So picked up the car in regina and dropped it off in edmonton. The car itself was good. The issue was when I was returning the vehicle to Hertz in Edmonton downtown location. I filled up the gas prior to returning the vehicle. The gas was passed the full line. The guy still had the audacity to say I didnt fill it up. I told him I just filled up and he said * you have a reciept*. No I dont carry receipts for that. The car showed the gas is full. I asked him for his name , he said its Chris. But I dont believe that. If hertz will like to review this. It was a 5 foot 5 and maybe Philippino. I rent enterprise alot but that 1 day enterprise didnt have vehicles. So I tested Hertz and now never again. I'll even let my company to know to never rent from Hertz again. Hope this review helps to better your costumer service skills.

Danielle Sutherland

Well run and staff is politeful, ask about the promo codes to get a deal on your ride

Sandra El Annan

Scammers. They claimed that there was smoke damage but my husband and I don’t even smoke! They have charged my card over $600 extra from my invoice. I called 3 times for them to send me a breakdown of what they have charged me for and it’s been over a week and nobody contacted me back.

Jasminko Dogladović

Great service

Jasminko Dogladović

Great service

Abby Ledda

Fast and easy pick-up and drop-off for when I needed a rental after I got into an accident. I booked the evening before and it was ready the next day. Rates were affordable and car was superb. The branch manager was also very compassionate after I returned one of the car keys bent. Thank you for the great service!

Ayman S.

Went there for a quote. Service was extremely slow and unprofessional. Finally the in store employee put me on the phone with someone that can give me a quote and I got such a ridiculous price, it is as if they did not want my business. The new "corporate discount rate" I received was higher than their online prices. Needless to say, I rented with another company.

John Siggers

Convenient

ebram ahdy

Great customer service and great selection

Michael Shouldice

Love renting from Hertz downtown. Sumit and his team always great me with a smile and make sure I get what I need. This time it was a last minute minivan for a desk move.

Liliane

The Indian guys there are very rude, their customer service is horrible especially the so called manager with a red turban on his f*** head. I wouldn't recommend this place at all because I had a horrible experience.

Naomi Nicholson

Extremely difficult to find after-hours. I'm not from Edmonton - perhaps this is more obvious to a local - but this Hertz is located at the main entrance to Edmonton House, a large apartment building that doesn't quite front onto 100 Ave NW - you have to turn off & take a driveway / overpass above Bellamy Hill Road to reach the front entrance. Google Maps misdirects you to the Edmonton House parking garage exit - which is a back alley, down a hill & far away from the main entrance / Hertz storefront.

Gloria Bacchetta

Great service

Carlos Figueredo

Stsy away! They charged $500 for a minimal crack in the windshield that they included in the inspection! At the return, they just said what's in the inspection was something else in the same exact spot.

Agnivesh Mishra (Guardian)

Brilliant customer service!! Have been a loyal customer for the past 2 years and highly recommend others to rent from Hertz Downtown, as compared to other downtown rental locations.

Ricky brown

Perfect service, always neat and clean cars, special Kudos to Mr. Rachit, he is the best there.

Kassandra salam

Amazing customer service ???? We were in need of a Mini Van a few weeks ago and they took care of us! They went above and beyond with the service from start to finish. We strongly recommend this place and will ne back!

Conor Gillen

Their cancellation fee happens to be exactly the amount of your reservation but, they won't tell you that when you cancel, they'll wait until you realize the refund has not entered your account.

Jazsmine Griffin

Always excellent service here. No issues ever.

Margaux Rangotte

(Translated) Car reserved from Friday to Wednesday with a request to keep the car until the end of the day. Accepted by the seller. When the vehicle was returned (to another seller), he made us pay for an extra day (at an extra price) because we had to return it at 9 am when the first seller had told us to agree for the evening. The agency was not worried not to see his vehicle again, we did not see a call telling us that we were "late". Fortunately we had taken out the insurance because we received a lot of small stones on the windshield while driving and it made a splinter. If we hadn't taken it, we were good at repaying a new windshield. (Original) Voiture réservée du vendredi au mercredi avec une demande de garder la voiture jusqu'en fin de journée. Accepté par le vendeur. Lors de la restitution du véhicule (à un autre vendeur), il nous a fait payer une journée en plus (en prix extra) car nous devions la rendre a 9h alors que le premier vendeur nous avait dit d'accord pour le soir. L'agence ne s'est pas inquiétée de ne pas revoir son véhicule, nous n'avons pas revu d'appel nous disant que nous avions du "retard". Heureusement que nous avions pris l'assurance car nous avons reçu beaucoup de petits cailloux sur le pare brise en roulant et cela a fait un éclat. Si nous l'avions pas prise, nous étions bons pour repayer un nouveau pare brise.

Puchun Wang

Great customer service! Go and look for him(Chris Sampayan)to help you. Will come back and rent again!

Puchun Wang

Great customer service! Go and look for him(Chris Sampayan)to help you. Will come back and rent again!

Shayan Poursharif

There are liars, rude, irresponsible and give false information to their customers! I had a reservation with them and just wanted to change the driver’s name. I called the company explained the situation and asked them to change the driver’s name. Their agent told me to cancel my booking and make a new reservation and she told me 3 times that I would get the full refund! After 3 weeks when I called them to get the refund, they told me their agent gave false information and charged me 100$!

Julian Cardinal

Hurting is what they should be called and lies is what they tell

sherril anyiador

They were fantastic, they stayed open waiting for me to do my drop off cause I needed alot of assistance

Jeff Boichuk

Tried to give me a car with faulty brakes. Make sure you check the car properly if renting from this place.

zhimeng jia

conveniet, bit pricey without coupons

howie 2000

good experience. clean car and nice staff.

Giovanni Nicora

Absolutely 5 star! Extremely professional and timely at pick-up, and offered a courtesy ride to the airport upon drop-off! Can't recommend enough.

WaLoS

This place is a joke!

Ahmed Keshta

Great customer service and very helpful. Highly recommend them!!

David Kim

Awesome staff and nice service, car !! I love it

Paul Letourneau

Unparalleled customer service, even if this car shop is somewhat difficult to find, I highly recommend you take the time for the detour. Mr. Singh was a wonder, allowing me to stay far longer than I ever thought possible. Even when I was waiting on my ride, he was courteous and helped me all the way. Thank you again!

Agnivesh Mishra

Sumit and the team rock! Have been renting from this place for the past 7 years and the service has been nothing short of exceptional! Kudos to you guys for the excellent work

baby yoda

after traveling to get the rental from a different province !!! they charged me and extra $450 not impressed and completely ridiculous do not recommend.

Jones Amor

Well the staff I dealt with were amazing to deal with they really know how to make a costumer feel like there really important I would highly recommend this hertz car rental location they are just a step above the rest thanks guys

Siddharth Wahi

Rachit and Kervin are the best. Great service always.

Edmonton 4415

I believe the manager guy owns a car wash. After returning the vehicle he charged $400.00 for car detailing. This place is a scam.

Asif Malik

Noticed the car was making squeeking sound when braking and turning left. Called them to ask if i should return the car, the employee said if a warning light didn’t go off don’t worry about. And then when I returned the car they said i have to pay for the damaged axle. Will of course fight it in court if I have to. They are nice to talk to but will screw you to hide their own mistakes. Will always go to enterprise next time. Make sure you record calls/conversations with these scammers. They will lie to your face. This place also likes to post fake reviews. One reviewer Ian Tuckey has only 2 reviews; one bashing enterprise and one saying good things about Hertz, both posted on the same day. Hertz doesn’t seem like a multinational corporation

Connor Visser

Liars and cheats. The manager Yusuf is an even bigger scam artist

Jason Wang

I rented a SUV from Hertz and I was charged a fee for roadside assistance without notice. Hertz customer service was useless as well. This is the worst car rental location ever and avoid it if you can!

A W

The manager took $505 off my credit card and didn't give me a vehicle claiming it went through then it didn't go through, my bank says it went through 100 percent. They also did this to another client as well, I heard someone complaining about the exact same situation. Watch out for these fraudulent activities people. Hertz head office doesn't even recognize me being there.

Chris Arnold

Not my usual rental place so I had some possibly dumb questions. The guy was super helpful, the car had <600 kms on it, price was about what you'd expect. I don't like to throw around five-star ratings all willy nilly but I literally cannot think of anything they could do better. So five stars it is...

Payam Rashidi

Is tomorrow open?

Alexander Peters

DO NOT RENT FROM HERTZ! Buyer beware. I needed to cancel my rental and called over the phone to see if it was possible. They told me it was and that I would see the refund on my card in a few weeks. Refund never came. Called today and they said I could not receive a refund, because I didn't have a valid reason. I told them at the time of cancellation the employee I was never asked for a reason, just told that I would receive a full refund. If I had been told to give a reason and the reason wasn't valid I would have carried out the rental. When I called to talk to a manger they appoligzed for the employees negligence but would still not give a refund. Then, they hung up on me! This is not a company that deserves patronage if that is how they treat customers. Be careful dealing with this company. They are not forthwith, and will not rectify the mistakes of their employees. GO SOMEWHERE ELSE!

Janice Liew

Unorganized corporation that lacks customer service skills. They dont understand what exceptional hospitality is. This specific location doesnt inform customers where the drop off box is so please BE AWARE TO ASK FOR YOUR OWN SAKE BECAUSE THEY DO NOT CARE AND WILL CHARGE EXTRA. With that being said, when I gave them a suggestion to next time inform their guests, they just gave a whole bunch of excuses- showing they dont care about their customers satisfaction.

Ian Tuckey

Mr. Prashant Patel is an excellent associate and took exemplary care of me - on short notice. I would easily do business with him again. Plus, the car was CLEAN, BRAND NEW, and FULLY LOADED. Look forward to my future rentals with him!

Parmveer Momi

(Translated) Rererer (Original) Rererer

R. G.

This 1 star goes to Hertz in general. This particular location is where I was going to pick up my car. When I made a reservation on Hertz's web site it clearly said "free cancellation". COVID came and I had to cancel. Turns out - there is no such thing as "free cancellation" with Hertz. Hertz charged me for cancelling that reservation. Those $50 did make me bankrupt, but ... This was going to be my first time rental with Hertz, now there is never going to be one. How can you rent from a company that uses such cheap tricks? I won't. And I recommend you to avoid it as well.

Jim Roger

WORST Location out of all the locations in Edmonton. Manager should be demoted to be a car detailer.Yelling over the phone infront of customers. I would never recommend anyone to go to this location. You are better off going to enterprise. These guys are scammer, they will upsell you by convincing you to get an upgrade and make you pay more out of your pocket.. cheap scammer! Not professional at All!!