Reviews of Hertz Car Rental - Edmonton - 17610 102 Avenue (Rent Cars)

HisHighness King

Best place in the city to rent a car. I rented a car for whole month. No hassle no BS. They extended when I requested without any charge. Very professional and polite approach. My wife even got her insurance rental from these guys. They took care of insurance very well. Highly recommend these people. Hope to see ya soon in summer. Came back again and got same level of service. Thank you so much guys.

cassidy patrick

my experience with hertz was terrible! I rented a car day by day to start, unsure how long i might need it, the last day i rented it i called to extend and asked them "if i decide to extend one more day do i just call before 3:45?", they said yes. when i went online to get the address to return it before 345, the website said they are closed, i tried calling and got no answer, not knowing what to do i kept the car parked at my place until they opened. when i spoke to someone they told me i owe them for those extra two days even though they never told me i could bring it back and park it there and drop the keys in the lock box, i told them i didn't know they had one, he said well you could have left the car and taken the keys, i told him i didn't know i could do that, he then said well anyone that has ever rented a car knows we do that and i should have known. I am in the customer service industry and we never expect people to know things without going through all of our policies. I will never recommend hertz to anyone as they employ people who wont take responsibility for their mistakes and take advantage of people. they also tried to charge me for gas when i returned it, i had to show them the gas receipt i had just gotten for filling it up. I will be giving them a zero rating anywhere i can, to hopefully prevent others from going through this.

Arash Alizadeh

professional & friendly people, best rates in town

Manbir chahal

Prab Brar deals very good .

Oleks Tormantovski

Extremely disappointing experience here today. I paid for my reservation several weeks ahead of time online, but when I came to pick my car up, they insisted on an extra $350 damage deposit. Sure of course - I offered my Visa debit that I paid online with, but for reasons unknown to me, they refused to take it. They insisted it be put on a standard credit card, of which I only have a small one that doesnt even have a high enough limit to cover it. The kicker was when they wouldn't even refund my money on the spot. I had to phone Hertz customer service to get it refunded. This also put a slight inconvenience on my vacation this weekend, so thanks for that. I urge you guys, go with Enterprise or Budget. I will never even entertain the thought of renting with this company again.

Bhanu Bhatia

Prabh is the best

Milly Gemma Duffield

Really helpful. We appreciated the help and service to get everything we needed. Thanks

Mohamed Shaheen

I had the best service from everyone on this location, very friendly and helpful with a nice smile, thank gentlemen

Tef Zee

Amazing experience with the staff . Moe is an outstanding man who takes time to help. I’ll definitely be back

Harrison Linden

Booked online and was extremely disappointed to show up only to find that they reserved my vehicle at an entirely different location, 30 minutes away. Will not be using Hertz again.

Nikita Mirzoev

Amazing service, best cars! No problems. Great trip.

Audrey Cournoyer

I had a great service

Atif Moeez

They gave us an upgrade and knocked off the underage and additional driver charges.

Quaid

Prepaid for the "Manager's Special" hoping it would be something a bit better than the normal Compact Category. Unbeknownst to me, the car I was rented was a VW Jetta with a broken external door handle, many scratches and dings. The worst part was that the doors did not lock, so I had to haul around my briefcase and my suitcase to each business meeting and event I had planned for my three days in Edmonton. The batteries must have been dead in both of the two keys FOBs that they gave to me as neither worked. Not only was this hauling around of luggage embarrassing but also put my luggage at risk when I had to leave it to use the washrooms at events. If anyone else receives a 2019 Volkswagen Jetta (White) VIN:3VWC57BU4KM185013 , make sure to do your due diligence and ensure that the vehicle is in good condition and the key FOBs allow you to lock the vehicle.

Treavor Hatch

Excellent price an excellent vehicles

M. Daniel Davie

Osana was self-serving ,argumentative,dishonest and pushy.

CHAMPAGNE TETE ESPUMANTE

Good car.

Sam Nsair

Excellent service

Sarthak Parkar

Prompt service. Good experience

Carrie Lakus

It's -30 I had to clean the SNOW off my rental and warm it up. It would have been nice if it was done. I've rented before from other places this was done for the customer. Not impressed.

Gamdur Brar

Warning stay away from this location these guys are always try to rip you specially the man working there name Mohamed they took my visa card information for if i get any ticket and month later they charge 5700 $ from my card without my permission i will take them to court but guys be aware these guys are fraud and play games with you

F S.

Usually, most reviewers either leave a review when they've experienced exceptional service or when they've had a bad experience. Unfortunately, with regards to my reservation from Hertz on 102 Ave in Edmonton, my experience was the latter. Upon arriving at the location, I inquired about upgrading to a larger vehicle, but there was none available and the rental agent was not willing to help me accommodate this by checking other locations, essentially I felt like I was being hurried out the door as quickly as possible. I accepted the keys for the vehicle and upon initial inspection I immediately noticed damage to the body of the vehicle. After leaving the location with the vehicle I was given, I noticed there was an unpleasant odour lingering in the vehicle, and to my surprise I had to clean up food left under the seat, which was not placed there by myself. Upon returning the vehicle, I was not greeted nor welcomed like I have been accustomed to at Hertz. The rental agent then proceeded to take the keys and left the building without saying anything to me, assuming he is going to inspect the vehicle. Whilst inspecting the vehicle, I was questioned about the pre-existing damage, which I had noted to the same agent before my reservation and also noting it on the inspection sheet. The rental agent then spent several minutes inspecting almost every insect stain on the windshield, looking for windshield damage that was non-existent. The rental agent and I proceeded to return to the rental office, I was then told the total for my rental. I noticed this charge was slightly higher than the estimated charges I initially received. The rental agent did not know how to answer my question, so another gentleman walked in from an office up to the rental counter. This new gentleman informed me I was being charged for 8 days and 2 hours. I asked him what time I had initially picked up the vehicle, to which he responded by pointing to my rental reservation and asked me to check the document. Neither of us could find the time listed on the aforementioned document. After a few minutes on the computer I was informed I was being charged for bringing the vehicle back 2 hours late. I kindly asked the rental agent if they were able to waive this fee (~$18) for the two extra hours on my reservation as I was not 100% of the pickup time and could not find it on my documents. After raising his voice and proceeding to then argue with me, I kindly asked Mohammed if "that was a no", to which he gave me a generic answer about policies. I promptly thanked the gentleman for their time, to which they were staring at me waiting for me to leave. I kindly informed them that I was waiting for my receipt. I was given the receipt and exited the building. After having rented with Hertz several times, I have come to appreciate the countless great experiences I have had when renting from other locations in Canada. Unfortunately, one bad experience can permanently deter customers. If I could have given zero stars, I would have.

Hardeep Dhami

I would like to share my bad experience with this location totay. I am a Five Star customer with Hertz and rented almost about 42 times in past 2 years ( even in the time of pandemic) through the country. Working in the service industry i know what a customer service would look like and this would fall under absolutely in the terrible customer service experience. Coming to the incident. I had my reservation booked at this location ( Hertz 102 Ave) and my reservation was to pick up at 9, i have confirmed with Hertz by calling reservation support that i can pick it up anytime before close. I was running a bit behind but was manage to reach there 15 minutes before closing ,i even called and gave a heads up to the location before arrival and person i spoke to was the Branch Manager Mohamad itself. Even when he was talking to me over the phone he sounded a bit frustrated and said he will not help me if i will be arrive later than 1P.M. ( that was fair and i acknowledged it ) ,There was already a line up of customer and there were 4 more customers behind me when i arrived there at 12:45p.m. A nice gentleman assisted me and looking after me and then suddenly Mohamad looked into his computer screen and said he( me) is late we don't have anything now . Other representative still tried to find a solution for me but he ( Mohamad)is keep on saying we don't have anything. I don't understand , i had a reservation there, there was no expriry time then how come my vehicle was given out to someone else. He was making walk-in reservation which have caused this but how come its justified for someone who booked in advance and confirmed that coming for pickup. I kept my calm and even said " i appreciate your effort to find a solution for me" that was intended for the representatives helping me out. Its my third time in this location and in previous two times its was all 10/10 experience. I reached at the saturation point when the representatives who was helping me was trying to check a vehicle for me but Manager told him to leave the key as it was for someone who is coming on monday. At this moment i addressed him and said "Why you are being so rude with me , is there any rule that if i was not here at 9 i missed my reservation?" He replied in high pitch tune that" if you would like i can read all term and conditions for you and if i am being rude go to somewhere else, i can't keep vehicle for you for 10 hours" Literally said get lost ......... For anyone who takes the self respect seriously it was a insult in public.I am seriously thinking about my legal options in here. Is this how you treat with your customers? There must be a situations that were out of control but instead of turning away your customer you could have educate or make them understand. Like the other associate was trying to do. But unfortunately the manager is going totally opposite way in leading by example. This has impacted them losing two of my reservations ( 40 days in total) and alll future visit to this location and possibly with hertz if they don't take any action on this complaint. P.S. a formal complaint will be filed to hertz customer relationship as well.

Moe Sobh

Had an unfortunate issue with my vehicle last night and Hertz made today much better. They gave me an amazing deal on my rental vehicle and the service was awesome. I’d highly recommend choosing this Hertz if you’re ever in need of a rental vehicle!

Greg Hornofluk

This Hertz location provides very good customer service and fair rental vehicle prices. Both Mohamed (Branch Manager) and Prab were very professional, very helpful, efficient and great to deal with. Mohamed went out of his way to help me on several occasions. Thank you for the great service. I recommend using this car rental location.

Ryian Galdo

I booked a rental using Expedia a month ago and the site connected me to Hertz. Originally, I booked an SUV, however, on the day of pick up Hertz accidentally rented out the SUV that was reserved for me. Concerned, I came to Prab and asked for a solution. The solution he provided me was a FREE upgrade to a minivan. I just want to appreciate Prab for his kindness and professionalism. More power!

Jessica Thiessen

Super shady and unfriendly. The guy who pipick me up absolutely refused to talk to me. They refilled my car for me and overfilled it, charging me the full amount. Like, just don't be shady about stuff like that. When I asked about it the staff members acted like they didnt understand my question and didn't really speak good English. Your business is customer service. Don't be shady.

Chris Savage

Good quality. Zero hassles. A breath of fresh air in a cutthroat industry completely lacking in customer service. This location is the rare exception.

Mikhail Smirnov

Best place to get a car from, clean cars, superb customer service, they can even pick you up and drop off after your rental is done!

Mikhail Smirnov

Best place to get a car from, clean cars, superb customer service, they can even pick you up and drop off after your rental is done!

Business-Aid

This is the best car rental around. I rent often and I have rented with all major rental companies including enterprise and avis. I find Hertz is gets you the best value for money from pickup to drop off. I get the right price and the right car all the time every time.

Dinan Crienski

Dear Monhomed (Hertz) In November 2020 this year, My daughter rented a car from you in Edmonton, at your location 170 Street and 102 Av. You have charged her credit card on file, when insurance was to cover the car rental. You have charge her card, and then also billed her insurance at the same time. You got payed two times, you double your payment $4900 I have try to call you several times as have my daughter too. You have blocked our phone numbers. I have to write a review now and might call the local authority's to launch an investigation to your actions. You have really hurt and upset my oldest. I am extremely disappointed in you and your company. Very un professional you guys... I would not suggests any one using this location. and Keep your cards safe !!

Gisele Martinez

Very helpful! Even drove me to my bus stop after I dropped the vehicle off. Thanks!

Tyler Nolt

Booked online 5 days in advance, got multiple email confirmations. Google says open till 4:30, their voicemail says open until 6, I show up at 4:10 and they are closed. Thanks for the heads up and leaving me stranded. Someone should have caught this and emailed me.

Bron ZeGod

Love Hertz can't believe their going under....im sad!

ebram ahdy

I went today to abas at Hertz and he went above and beyond helping me and accommodating my needs ... so thank you abas for making my experience great

Norman M

Not impressed with this location at all. Picking up vehicles took forever as the agents switched half-way through the transaction and had to start the process all over again. Returned vehicles after hours and was expecting final bill the next day. Had to call this in 2 days later, only to have the first agent hang up the phone. Called back and expressed my frustration to the agent, who was not apologetic at all and felt I owed him a ton of apologies since it wasn't his fault. I was deeply offended by his lack of understanding of basic customer service. The issues I was raising were corporate issues and he chose to take it personal. Highly disappointed with the poor service standards!!

Devan Kasavan

Higher end cars if thats what you are looking for. Prompt service. Vehicles were clean and reasonably new.

Ahmed El-maghrabi

Very bad customer service. Did not have the car I asked for online. They wanted to upgrade me at my own expense.

Fred Rasmussen

Excellent friendly service by Gary. No waiting around. Vehicle clean and trouble free.

Ali Sulaiman

The worst ever If wanna die go rent from them

Venita Gonsalves

I had the best service here. They were extremely friendly and patient. They exchanged our car for a bigger model and no charge. They even gave us a drop home even though we were out of the minimum km mark. The owner and the Indian Guy at the counter were superb in their customer service and their help. They were very informative and did a proper walk through around the car that kept us at ease and showed us all the functions of the car so we were prepared for our long journey. Thank you Thank you Thank you for helping us have a fun family vacation.

trinity mcinnes

Very professional and kind. Upgraded us to an SUV with no extra cost even though we had reserved a sedan.

WHY Contracting

Always a pleasure dealing with the hertz at 102 ave

Jason Beamish

My wife had the credit card. I have the licence and we could not rent. Rediculous

Matthew Seguin

I suggest avoiding this place. They are scammers taking advantage of the Canadian culture. The place does not follow the Hertz company policies experienced at more respected outlets such as the Edmonton Airport.

Phil Limoges

The staff were very courteous and accommodating. They made everything very easy. I would definitely rent a vehicle here again.

Wenyao Yu

Oct. 1 , 21018, we booked a car from Hertz located at 17610 102 Avenue, Edmonton, AB. We paid in advance and got an confirmation number . When we arrived at time (Oct. 16, 2018 before 6pm), we were told that there was no car available. The front desk people did not apologize or give any reasonable solution. Also, we received no call or email to inform us this issue until we came to the front desk. Because of your problem, we missed our last trip in Canada. This happened so unexpected and By the time it was way too late to book another car with another company and this destroyed our plan. We missed the deadline of canceling the hotel booking at Ins of Banff. The hotel charged us $98. This is totally unacceptable and we won't book Hertz any more!

Anita Ferguson

I used Hertz car rental when my vehicle was being fixed. The Autobody company set it up and my insurance was supposed to cover it. However, I just checked and Hertz charged my credit card after I had left the building. They did not send the charges to my insurance company. What a headache to fix.

Vishavjit Sharda

My first rental car company. The whole team was good. Good service.

Avneet Brar

Great service and clean cars

SAMY KASHKOUSH

I booked an SUV online and called to clarify whether the category I booked is suitable in terms of size and number of passengers. I was told that the highlander is a standard SUV and that I need to call sometime ahead to request it. I called again few hours later after confirming my travel plans but another colleague refused and said it is not a standard SUV. I had to cancel the reservation.

Cathy Silver

Slow …. Trying to pick up my rental car … taking way too long … 3 people ahead of me and only one person working … I do not recommend

Peter C

Rented an SUV for one day with "full coverage" - collision; glass; liability. I put blankets in the back that had some pet hair on them ( not much!). But the interiors of the vehicles are felt-like, so attract ANY hairs like a magnet. Returned the car full of gas; they would not sign off on it as they said it had "pet hair in it, and they could not rent it out without having it cleaned." I disputed this because in fact, the car was rented to me with a dirty exterior, the excuse being given that "it was just driven from the airport and was muddy." I did not raise a fuss; I still took the car. Anyways, what to do? The desk attendant told me it would be ( get ready ) THREE HUNDRED DOLLARS to clean the pet hair out of the car. THREE HUNDRED DOLLARS. When I expressed my astonishment, he said "it's in your contract". I asked him if I could clean it out myself; they have a detailing bay on premises, I assume with brushes, vacuums, etc. He said I would need to take it elsewhere, they could not lend me anything. The manager then comes out and said he would drop the price to $150. Half. I took the car to a carwash, vacuumed out the tiny ( TINY) bit of pet hair and floor mat gravel; WASHED the car; and got a sticky roll for $3.50 and sticky-rolled the back area. Took me 15 to 20 minutes TOPS. I returned the car to them cleaner than they rented it out to me. CLEANER than what they rented it to me for. Absolutely dishonest and rip off business practice. This is a straight-up consumer gouge. $300 would get any car a full exterior and interior detail! Not a 10 to 20 minute ( disputed) "pet hair" cleanup. Will NEVER use them or recommend them again. Will follow up with a letter to Hertz Canada. Disappointing beyond belief.

angeline aikman

This is the last rental I will ever have with Hertz. I used this location for 3 years with rentals every 6 weeks for 8 days minimal, and was treated so rudely this last week that I have now switched to Budget. Your condescending attitude with a raised voice was disgusting.

Eugene T

Totally wrecked my son's birthday. The full set of flaws - rude attendant, car of a wrong class, need to pay extra for a prepaid rental, complex refund procedure and so on. Just wandering how they can possibly stay in business. My most sincere farewell to this location. BTW Enterprise is a couple of blocks away.

Francis Balogun

So many hidden charges they don't tell you until you get a vehicle.

W.H. S.

BEST place to rent a car at a great rate. Ask for the most friendly and helpful person OSANU. I just went there and got the right car from him without booking or calling ahead.

Tammy Mclean

we at Chris Auto Service would like give a big shout to everyone at Hertz you guys have been amazing to us and our customers. Thank you

Stephanie Casper (Darktide)

Website is very hard to use. Unable to locate terms and conditions of contract.

Jason Lipskaia

Awesome Staff and Service!! Good Cars!!

Garry B

Mohammed is very dishonest person very poor service

nyghten

Hey helped me get what vehiclei wanted

Jeannie Guy

Great car nice people

Asif Malik

Gave me a car with damaged axle, when I complained they told me don’t worry abt it. Returned the car and they said u damaged the car. Even with audio recordings. Complaint has been going around for over a month. Bunch of sketch artists at all hertz branches in Edmonton. I guess hertz gave the Canadian locations a free hand. Beware of these tactics hertz employees do this a lot. If you search CBC stories on this you will find they tend to do these things when you don’t buy there insurance.

Connor Visser

Bunch of cheats and liars. Manager Yusuf is an even bigger scammer than the rest of the lot

Zach DeWitt

Horrendous experience. Rented car through service for Hertz, was advised that my car was not available and they would have to change to Thrifty. Did not want to rent through this DBA, guy showed me the car it was a beat up car high miles basic of basic and I was told it was an upgrade. Went to enterprise they honored the price and gave me a 2018 loaded car. Hertz/thrifty has issues voiding the contract took almost an hour to complete and void transaction. Poor poor service do not recommend at all.

MARTY JENSEN

Got sent here by chevrolet while they worked on my vehicle as that is part of my warranty. They were friendly and helpful, however due to shady business practice I would strongly recommend going anywhere else! I had the car for about a week and a half, 1 day before my return it was cold out and one of the "existing window chips that I was told didn't matter on the checkout of vehicle because it was smaller than their little glass chip checker" causes a crack from the corner of the windshield to about 2 inches away, had this been my vehicle I would have immediatly gone to a windshield place to have it repaired so it was over an done with. I phoned them at hertz and they said no it would be fine and just bring it back and we would deal with having it repaired in house, made it sound like there would be no issue as I explained it was existing chip that caused it. What do you know several weeks later I have not just a repair for the crack but an entire new windshield charged to my credit card, an extremely expensive window I might add and because my credit card didnt take the full amount there is an additional $70.00 in pre auth transaction sitting for them to steal more from me as soon as I put some money on my card. Nothing like taking advantage of your customers being up front and honest with you!!! Thanks hertz you thieves.

M S

Should have listened to reviews. I got fill up option and went to fill up gas 2 blocks away. At the pump it clicked saying it’s full so I paid for gas and left. So they charged me for gas because apparently I am supposed to continue to restart the car at the pump and continue to pump past the point of when the pump stops me to ensure the vehicle goes to maximum capacity. Customer service brutal. I had a similar situation happen at other companies where the gas station was much farther away and so the tank wasn’t completely full and as long as I had my gas receipt I was not charged extra. I filled up yesterday and topped up there is no way I should be charged. Customer service stated repeatedly he will not ever advise customers to continue to pump past the gas pump stopping point. I stated it would be bad for the vehicle and it is not something you are supposed to do (for obvious safety reasons). He stated it doesn’t matter if it’s bad for the vehicle or whatever other reason and to just do it or pay extra. Brutal experience will never rent from them again in Edmonton.

Arjun Singh

I highly recommend dealing with Prab.... He is accommodating, has good communication and he will go out of his way to help you in the any possible.

M.J. Hansford

Thank you for picking me up at the last minute right before you closed! I had put myself in bad spot and u rescued me EVEN IN COVID! 5 star service! Stunning... classy classy service I will be back.

Soung Ryu

It is the worst rental place in my whole life. They could do anything and everything below my possible expectation. Worst customer service and best impoliteness. They were also capable of blaming their fault on me yet never returning my request. Possibly the worst combination you can expect. (I wish there is a zero-star option) (I haven't noticed that there was a response.) Actually, I contacted Hertz in two ways after having bad experience. When I contacted Hertz via customer contact webpage, I was completed ignored. When another Hertz associate contacted for insurance, she said it is not her job and she had nothing to do with it. After I left this review, the manager (?) called me but not really did not care for correcting their errors, just requesting to increase the review points. It does not surprise me that Hertz went bankrupt.

Alexander Peters

DO NOT RENT FROM HERTZ! Buyer beware. I needed to cancel my rental and called over the phone to see if it was possible. They told me it was and that I would see the refund on my card in a few weeks. Refund never came. Called today and they said I could not receive a refund, because I didn't have a valid reason. I told them at the time of cancellation the employee I was never asked for a reason, just told that I would receive a full refund. If I had been told to give a reason and the reason wasn't valid I would have carried out the rental. When I called to talk to a manger they appoligzed for the employees negligence but would still not give a refund. Then, they hung up on me! This is not a company that deserves patronage if that is how they treat customers. Be careful dealing with this company. They are not forthwith, and will not rectify the mistakes of their employees. GO SOMEWHERE ELSE!

ser er

Staff here were very polite and efficient.

A Khatib

Mohamed (branch manager) is very professional, very helpful, efficient and great to deal with. He went out of his way when the shop was busy to complete my drop in to switch another vehicle. Thank you for the great service.