Reviews of Hertz Car Rental - Calgary International Airport (Rent Cars)

Marco Maccario

Nice car and fairly good service but not everyone is on the same page. Your site specifically says there is a 0-59 minute grace period to return the car but not everyone at your location is informed on company policy. There were also dents and scratches that were not marked when I originally got the car as the agent said that everything was fine and only when I showed them these dents and scratches did they mark them.

William Laurendeau

Great services from the front desk had to extend my reservation they help my out, no problems and they also gave me a new car !

Jairo Serna

Great staff and service. Quick check in and out. No issues whatsoever. Will book again in the future.

Nikola Pekas

Quick and straightforward service, friendly staff.

Debarya Sarkar

Friendly location, easy access from airport, but high demand during Vacation/ long weekends. Even if you are President Circle member, You can't choose cars like in Toronto or Chicago or Dallas or NY airports.

Niall McKee

We pre booked a vehicle so that it would be a hassle free experience when we landed. There was no car there for us and we had to wait for one to come back for us. I was blown away. We waited over an hour. Classic corporate lies. The vehicle …

Sampson Simpson

Took $516.00 from my visa as a deposit without my even renting a vehicle and denied the charge, did not return the funds...asked for a manger call back and am still waiting , avoid hertz and their affiliates Dolla at the Calgary airport very sneaky and unprofessional service

Sanket B.

This was my 1st time renting car with Hertz and I can definitely say that it was the best experience ever. Manager 'Hiten' at the Calgary Airport location went above and beyond to make our experience great. He was alone when we went to get the car and even in such big line up he kept his calm and assisted each and every client happily and thoroughly. I've rented cars at many different places via different representatives but this one was the best experience I ever had. The staff at the Hertz Airport location is definitely setting up the bar higher for other car rentals in the area. Highly appreciate the great service and experience. Going forward this has to be my go to place for any car rental needs. Thank you Hertz.

Hannah Hill

Highly recommend this location! Thelma was super friendly and helpful, suggesting local spots to visit while checking me in. Without asking, you wouldn't know she had worked 12+ hours that day! Thank you Thelma for the amazing service and upgrade, you and your team are rockstars.

Benevolence Dong

The worst customer service ever. Even though we had had a reservation but still waited for almost 2 hours. Idk what happened but just tell us to wait. All the time just elapse. Hope I could give u zero star. Its ruined our vacation. ???? The picture that I sit and keep waiting...

Gagandeep Sethi

Very good !! Breakfast could have atleast boiled eggs .

Brandon

Tried charging us $600 more than what our bill was supposed to be. Absolutely horrible customer service too. Never use these people.

Brendon Paul

Quick shout out to Talat at the Calgary airport location; helped ease the way for a ski trip with lots of luggage late on New Years day (was afraid the counter would be closed) - at the check-in counter and outside in the lot! Many thanks Talat - we really appreciate your efforts! As for the rental - clean SUV, everything works as it should - snow brush in place - decent gas mileage for a trip into the mountains. Can't ask for much more.

Dominika K

Thelma and Georges were very accommodating, helpful, cheerful and provided me with an overall positive rental experience.

Jeremy Hehr

My flight arrives early and I went to pickup my vehicle. She informed me I was an hour early and so I had to come back. I asked if there were any other cars and she said no. I walked away and went online, and attempted to rent a vehicle with the new time. I was able to do so. I went back up to the counter and when I let the staff know the information, she said, sorry I have 3 vehicles but my manager won't let me give them early. I clearly knew it was because I bought a cheap reservation vehicle and they did not want to accomodate. What terrible service! I cancelled my reservation- and made an reservation and got my vehicle through Avis. I always look for deals- but will ALWAYS pay extra if it means service. I will not be back to Hertz if this is the level of service they provide and believe is acceptable. Could have made a customer happy and for life- instead they could care less.

Marika A Solis

ABSOLUTELY WORST CUSTOMER SERVICE. We were in Canmore and drove to Banff and the engine indicator said it was overheating. we pulled off to the side of the road. We called road side assistance at 1:30. They initially said they would send a tow truck which would pick us up in 90 mins then drive us to Calgary. We then would have to drive back to Canmore where we had our accommodations. WHICH IN IT OF IT SELF MAKES NO SENSE. They initially said the tow truck would get to us at 3:00, then 4:45. We didn’t get picked up until almost 6. We didn’t get our replacement car past 10pm at night. Had the tow truck driver not had the courtesy of driving us back to our hotel, we would have been stranded on the side of the road for a better part of 9 hours, not to mention being two young females being stuck stranded at night. They gave us minimal compensation that we had to fight for.

Gokay Bascillar

Smooth pickup and great service! Thelma helped us with our pickup and we were on our way just in 15 minutes.

Ferlen Payawal

From what started out as a nightmare to our Canada trip was turned around by Mike from Hertz! We arrived to Calgary instead a day later from my original reservation but Mike was so friendly and accommodating, he upgraded our car to a Jeep Wrangler for a great deal! Got us out of the airport and onto the road very promptly so we could finally enjoy our mini vacay during Thanksgiving weekend!

arjit brar

Thelma was really helpful at hertz airport location. Will definitely recommend my friends for any car rental services.

Charles Richey

I had reserved a Camry or similarly sized midsize car and when I arrived they didn't have one available. They instead offered me a smaller Corolla, but when I asked for the rate to be based on the smaller car they made a big deal about it.... Why should I have to ask to pay the rate for the smaller/lesser car when I had reserved the larger car, which they couldn't provide, and then instead gave me the smaller car. Come on! Two stars only because the car was brand new... mind you they didn't remove a bunch of the plastic on the inside.

Florence Tan

Pickup took a while but the salesperson was helpful in answering questions and was not pushy in selling upgrades. Drop off was easy. Rental car was cleaned well and did not

Ed Flannery

Hertz excels once again. Friendly staff. No surprises????

kyle muscat

I would like to extend my gratitude to Frank and the entire Calgary airport team for their unwavering commitment to exceptional customer service. While inclimate weather prevented our return and outbound flight, Frank was quick to provide a number of alternative solutions. This past rental was my first experience with Hertz and I would rate it 10/10. Kyle

dhruval patel

Good service Thanks to Thelma (10/10). Such a helpful staff.

Paddy Arunachalam

Pathetic. About 8 customers in line and 1 kiosk open. Slow as a tortoise. It's the stampede weekend and look at the number of people on staff!

Dumitru Muraru

We arrived an hours late, and office was closed at the airport. So we had to find another way to get a car and extra expenses. When i called in the morning, service rep just told me its all my problem... and didnt offer any solutions. NEVER RENT FROM THIS LOCATION!!!

Kenneth Manuel

The staff at Hertz Calgary Airport were outstanding and provided excellent service from receiving to returning the car. Huge shoutout to Manu who guided me during the return and made seamless handoff. Will be renting from Hertz again during our next visit to Alberta!

Kristofer Cuevas

Mike is the person you want, first time doing car rental and I'm not from Calgary. Mike made sure the we have the best car for tge Banff winter and gave us good deal. Explained everythinf that is included and even gave us good recommendation of places to go that added to our beautiful travel experience. Thanks Mike

Jeffrey Stevens

Had an excellent experience with Hertz (through Dollar) the manager, Saranijit, was very helpful in resolving minor damage to the car. Would definitely use them again.

Viet Ong

Bad experience with Hertz in Calgary Airport. Due to booking the wrong flight, I did not show up at the arranged time for pick up. I call Hertz the day before and ask them if it was going to be an issue. They said it was fine and that I had twenty-four hours to pick up the vehicle. When I showed up late to pick up the rental, Hertz agent said that no vehicle was available because they gave it to someone else. I was able to pick up a vehicle the next day but not what I booked. It cost me an extra seventy dollars for Uber ride to and from airport. Customer service definitely needs improvement. I talked with agents from other rental agency in the same building and they definitely had better customer service. There was no inspection of the vehicle. To be safe side I did a 360 video recording of the vehicle in case of dispute during my return. Two stars because the return was quick and efficient otherwise, one or zero star.

Apohan Saxena

Very accommodating and helping staff

Claire Wright

Expect to pay much more than the online quote. My car was $100 more than expected and the excuse was that the online fee for location is an estimate. This is not reasonable, becasue the Hertz website knew where the pickup was occurring. These rental companies use these tactics to get your business by offering a falsely low price. Hertz was most recently fined for this practice in 2017 by the Competition Bureau of Canada, but these practices continue.

Albert Liu

Very very bad

Rebecca Ugalde

No hertz gold for quick pick up. Had to wait in line an hour to get to someone to talk to.

Justin J

Completely unreasonable, 2.5 hours to get a car when we already prebooked. Front desk lied about fees. Do not book a car here. So many better options just a couple steps away, like National car rental …

Wez360

I returned my rental car at the Hertz in Calgary Airport. The employee checking in my car pointed to a miniscule surface scratch that was halfway under the bumper and said that I had damaged the car. The scratch was so small and halfway under the car that I asked her if she was joking. She would not let me leave without signing that the car was damaged. The "damage" was so small and I was so irate, that I did not think to take a picture of it. Honestly, I have no way of proving that I didn't do the damage other than the fact that I know I didn't run the car into anything for the 3 days I had it. Even if I had taken pictures of it when I received the car, I doubt I would have taken a picture of a spot almost under the car. 2 months later, I get a phone call saying that I owe 458 dollars for repair of the bumper. I have never seen such ridiculous service in my life. Why would anyone even bother to repair that "damage"? It was barely noticeable and halfway under the car. Furthermore, I don't believe I caused the damage. A warning to all, if you don't want to be scammed, take pictures of all angles of your rental car, even under the bumper. Update: Hertz Corporate did rectify the situation. I definitely learned my lesson about documenting EVERYTHING. Even under the car before taking out a rental car.

Lorenzo DiStefano

Special thanks to Thelma, Frank & Abilash. Honeslty the best customer service I have ever received in my travels. Pick and return were a pleasure with the parade staff.

Conner P

The longest wait times and with an average price. We rented two cars from them and it wasn’t a great experience. I’d recommend going with Enterprise, customers are in and out with slim to no wait times. Hertz staff also doesn’t have consistent knowledge to best serve their customers as well as giving them the best deal.

Ashraf Dahabra

Everything went well. I like their services

Rony Mak

Although there was a 20 minutes line up on a Thursday morning, David, at Hertz was awesome! Customer service was superb and quick. Reasonable price!

Craig Halliwell

Last minute reservation after a snow fall, Mike was extremely helpful and went out of his way to ensure that we had a wonderful vehicle with winter tires.

Arie Matsliah

Had reservation for a full size sedan. Got convinced to upgrade to full size SUV (almost double the price). After returning the SUV to the airport I noticed that I got charged 170$ more for 'extra hours' because the upgrade rental was not set for the same period as the original reservation. The agent was not willing to help and asked me to go into their office, stand in line and talk with reservations - while I need to catch my flight. Not a way to do business with loyal customer.

Anmol Gupta

As a PC Hertz member, this location specializes in providing high mileage cars (40000km+ approaching 52000km that I saw) and out of province vehicle. I can't imagine what's it like for regular members. My vehicle required maintenance mid way and the new vehicle I got had significant hail damage. For a company that's on the verge of bankruptcy, this is basically a vicious circle for them, with poor service, you lose the ability to command a revenue premium, and the circle continues. My advice if you are going to book Hertz is to expect the same service a local no brand car rental agency might provide in Calgary.

Bartholomew Kwan

Service is good, but no quick pick-up for Gold membership. Lined up took a good amount of our sleepy time (over 30 minutes but I lost count) while there were only 4 customers ahead of us. Missed the go-to-the-parking-lot & drive-off offered at other airport outlets. Return was chaotic. The lot was just too small & the signs are horrible. And the rate? Blame it on COVID.

Terry Zhang

Nothing but amazing things to say about Hertz at YYC. Agnes and Mike are very accommodating to my requests and as a President Circle member, I’m spoiled with the upgrade offers. In the past couple of months I’ve been graciously offered the 2021 models of the Ford Mustang GT, Volvo S60, Dodge Charger GT during my travels for an incredible deal. During the winter months, they gave me a complimentary upgrade to the Buick Encore GX to deal with the icy roads. Manu was courteous every time with returns. Overall I’m always looking forward to my trip to Calgary thanks to the thrilling experience of driving a new car.

Sukhdeep Khalsa

My recent experience at this location was nothing short of amazing. Timely delivery, good pricing, truly a seamless experience. Ms. Thelma at the reception helped us get a great deal for our road-trip. Her efforts were no less than a 10/10. Kudos!

Marcin H.

Hertz always delivers great car rental experience. So far I’ve been satisfied each time I book with them. Special recognition for David from YYC return - he makes Hertz look even better by providing quick, efficient and pleasant return experience.

Kinza H

WORST SERVICE EVER. I had a booking 2 weeks in advance. I even called the day before my pickup date to confirm everything was good to go. I get a call less than 24 hours before pickup that they will cancel my booking. No help, no consolation, no substitution. Just a, "we dont have a car for you, good luck". If you want to be stranded at the airport, go ahead and book with Hertz. They wouldn't even give my refund easily. They gave me a number to chase my refund after ruining my entire trip.

Jack Peters

I said "what do you mean, you don't have any sedans, the car I reserved two months ago? Oh no, not an eight seat mini van?". The next guy said "what do you mean you gave away my sport utility?" The last guy said "what .... an Audi A4 for …

Michelle Rick

I had to leave a glowing review after the staff at this place helped my mom get her cell phone back! We were in line for security when she realized she didn't have it. I called, and the staff acted immediately in finding the phone and bringing it to us at the right door. They were thorough and asked several questions to confirm that it belonged to us. They saved our return trip! 5 stars. You guys are the best and deserved to be recognized for it.

Kim Gentes

The line was fairly short, but the whole system of clearing a reservation and getting the customer their keys is so poorly designed that it literally took them 30 minutes to go through 3 customers. …

Richard H

Standing in line right now. As soon as line forms, 2 attendants take a break. 3 left. 2 laughing and ignoring guests. Other dealing with a complaining customer. 15 minutes later... no movement. No acknowledgement of customers. …

JJ Lives

I had had the worst day imaginable. Was trying to get back to Saskatchewan from Vancouver where I had just had surgery. Air canada screwed up and wouldn't put me on my flight from Vancouver to Regina. Anyway I got to calgary in hopes of renting a car. Frank unfortunately had to deal with my emotional state of mind. And there was a mix up with my reservation (ALL MY FAULT) and Frank stayed late to help me sort through the mix up and upgraded me to a vehicle that had a huge fuel tank so I wouldn't have to worry about gas stations on the way home in the middle of the night. FRANK was amazing and definitely deserves a raise or something. Definitely Employee of the month at the very least. He stayed calm even when I did get angry over the mix up and I'm so embarrassed how I treated him. I blame the surgery making me emotional lol. Will recommend and use again!

Guillaume Militello

Great and fast service, the pickup and drop off were fast and easy thanks to Thelma. My car was ready and clean. The queue was way shorter than the other rental companies when we arrived for the pickup and the final bill matches the expected price from the booking. Will book again with them.

Jason Green

What a great hertz rental location ! Upon return of car - Nick took the time to help us with all of the bags and provide detail directions on where our terminal was located !

J D

I have had a great experience with Hertz YYC, a big shout out goes to Manu who went above and beyond. Will be returning again guys. Thanks!

Sophie Coderre

Sunny and Aziz were our Hertz representatives and they were awesome! They made sure to provide us with the best experience possible and went above and beyond excellent customer service. Our rental car was so nice and convenient for our trip through the mountains. Highly recommended!

Niroshan Udith Bandara

Went to Calgary for vacation and used Hertz rental car. Condition of the vehicle was superb. Fuel consumption was also exreamly good. Prices are also reasonable and used the vehicle for 5 days and dropped off at Edmonton airport counter. Recommend their service with give stars and will definitely use their service in future.

Gregory Vorobyev

It took us three hours to get our car on Tuesday Sep 7. 2+ hours waiting in line (7 people in front of us) and then almost an hour to process our rental because their system was "slow". How hard is it to charge your credit card and give you the keys to your car? It takes two seconds to check in to a hotel and three hours to rent a car. I don't care that you're experiencing technical difficulties, no system should ever be this slow. Completely unacceptable. The service is fine, they're doing what they can given the software they're given but honestly you should fire your entire software development department. This delay forced us to change our plans and we didn't do everything we wanted to do because of Hertz. Also they ended up authorizing almost a thousand dollars more than they were supposed to. Hopefully this will resolve itself after we drop off the car tomorrow. The car itself was fine but very basic.

C C

The absolute worst customer service and car rental company. These guys are all scams. If anything goes awry during your rental you can make sure that they will take no responsibility and leave you hanging to dry. I got a flat tire during my rental and when I called roadside assistance they said that the tire would be covered. When we went to get reimbursed when dropping off the car they acted like they had no idea what we were talking about and refused to give us our money back. They told us they would get in contact with roadside and call us back but they were sure we would not be getting our money back. This was on-going for about a week. They didn't return any of my calls until I finally spoke to the manager Surrinder a week later and told me that pretty much everything I said was a lie and they were confirming that they wouldn't reimburse me and if I wanted to contact head office I could but they were done dealing with this. When I contacted head office they immediately informed me that they would reimburse me. The representative was apologetic and told me that this location had no funds in their account which is why they were hesitant to reimburse me. Why would anyone trust a company like this???????

Cindy Wayne

service was slow and the attendant was just an unfriendly person. no thank you. Car was fine

David Guan

Excellent service and remarkable employee, the one I remember is David. Will definitely come back for Hertz again.

Oday Ridha

Excell customer service, thank you Thelma for the great service

Rahul Kapil

First time I rented car from hertz. Abhijit and Sunny very helpful. Processed everything very fast. I really appreciate their sevices and I will highly recommend to contact these guys whenever you are renting car from hertz airport Calgary.

Vincent Yeung

i rented from Hertz YYC, Thelma was the one who took care of my rental, she is very friendly and helpful, my trip was driving up to the Rocky , then returned the car at yvr, she recommended me a very reliable car to use in case of icy and snowy road conditions. She even gave me her office phone number to call just in case if last minute change, I pack it in my luggage as I didn't think I would need to call her anyway. But then a week after my trip started, bc had the worst flooding in history and all the roads back to Vancouver were closed, I called Thelma again to change my return location to Kelowna and she told me not to worry. I rented from many Hertz locations before she is the best I have met.

Guy Bolton

Would not even give them one star. Been coming to calgary for 7 years and no problems until we used Hertz. Waited over an hour to get to the counter to be told that the car we booked 6 months ago was not there. We then had to wait a total o 2 hours before we got a car!

Robert Walters

Service was great on pick up. The car was in great condition and will definitely rent again from them. The Calgary airport location could use more signage for drop off as I could not locate it. Then calling was a huge run around as I couldn't get the representative at the location at first. The employees were very friendly.

Grace Sanders

Friendly staff! My car was reliable.

Robert Rokoszak

We ordered a Toyota RAV4 or similar vehicle for Nov 27, 20 at Calgary airport from Hertz through Auto Europe. Hertz representative Georgis was very nice and polite. They were out of Toyotas so Georgis gave us a choice between KIA Sorento and Nissan Rouge. We choose Nissan as our car at home is an Infiniti and we were more familiar with Nissan family. About 15 min into our journey, as soon as we hit 80km/h our Nissan started to vibrate to the point that we had to pull over. After quick conversation with Georgis at Hertz we were on our way back to the airport. It took another 10 min to switch to a new vehicle. Due to all this trouble and inconvenience Georgis gave us an upgrade, Mazda CX-9. We were happy with the change and his seamless service.

Rahul Mukherjee

good customer service. Car inside can be cleaned better

Ali

Thank you Janninny and team for an amazing experience renting at this location. I was extremely happy with the rental car and the service that I received by Janninny. I’m definitely going to rent car again from this location. Happy customer!

Dalwinder Singh

Shortage of staff line is too long . only 1 person is handling very long line . you waste my 1 hour in line . improve your service .

Josh Lifesgood

Smooth pain free service got the keys and was on my way.

mayuran Mark

i was surprise when everything went well until you return the car. they did not charge dime extra from me .

Bradley Cox

Hired a car from calgary airport $135 daily rate for an intermediate as a 21 year old which is still quite expencive. It was presented fairly poorly washed and also came with NO BLUETOOTH OR NAVIGATION! and then within 2 hours of renting it overheated called up roadside assistance and were told we have to wait 2 hours for a tow truck then be driven 2 hours back to the airport to collect the new car and drive the 2 hours back again. Mind you we were only in the area and the car would be returned within 12 hours of hiring it we decided to wait for the tow truck and give them everything for a full refund from hertz the tow truck arrived 3 hours later... We then call up and get tranfered through 5 call centers telling me to go to the next department. I was told twice that a manager would call me back all with no reply. Finally got in contact with a manager after 4 calls and were finally told we would get our money back Ruined our trip and wasted another 2 days of our vacation very disapointed wouldnt go back. Would rate them no stars if i could

agus sumarli

Hertz rental return CALGARY international airport. We booked and paid for double trip from Vancouver to Edmonton, Calgary to Banff and back to Calgary by Dodge. Since we were in school until now Hertz is always our top choice whenever we …

Mohsin Mukaddam

We got good upgrade and the process was smooth. Would recommend to only go for Hertz

Chirag Patel

So we rented from Edmonton for trip. As soon as left for highway. The gmc yukonxl started vibrating. As it was off duty hours had to head Calgary Airport Hertz location. Their the manager Azma helped us a lot and gave it to maintenance first thing as it opened up. Thank you for that. We did lost quite a bit time. But I m from a service industry so I know unwarranted things happen but to solve it satisfactory is of utmost importance. That is what the staff did.

Violeta Kostareva

Very slow process, after waiting in line for 20 mins with 1 person ahead of us, we were told to wait for 20-40 more mins for the car to be cleaned. This ended up being way longer than 40 mins, closer to 1:20. This all given the car pickup time we originally selected on the website was around 40 mins earlier than the time when we actually made it to the Hertz office as there was a delay with the luggage as well. Not recommending to anyone unless you have some spare time and very strong nerves.

Andrew Kozman

Sunny was very helpful and not pushy with additional products.Thanks!

Vak I

Excellent customer service provided by Sunny. He was very courteous and helpful. Will definitely be back here for all my rental needs when I’m in town!

G W

My experience here wasn't that bad. The lady was courteous and explained the fees and optional ones too like full gas tank or insurance coverage (we didn't opt for that). The car we rented was relatively clean... there was a sock underneath …

Simone Hamre

The front counter attendant at Hertz was a life saver. He helped us clarify an issue with a class 7N BC drivers license when another car rental company turned us away without question. We thought we were not going to be able to get a rental car but he helped sort the issue out completely. He turned our experience around completely!

candice williston

I had a wonderful experience picking up the rental car, I was upgraded for free to a brand new Toyota Corolla - staff was super helpful and kind. Was a bit hard to find the rental car location, but once I found it was very convenient. Dropping off was a breeze as well. Will definitely rent from them again.

Crystal Chen

Great service. Representative went above and beyond to upgrade our car.

Chi-chung HO

The staff at the counter was efficient but not friendly and not polite at all, she spoke and acted like a robot with no facial expression. I booked a VW or equivalent and ended up with a Kia. So Hertz equalized a German brand with a …

Kimberly Chu

David was extremely friendly and helpful. I would 100% recommend HERTZ to all of my friends and family!!!

Thanh Le

Additional GPS rented (Neverlost) was unreliable. I was charged $20 a day for somthing that was unusable. When I complained, Hertz's response was to return it back to the airport. At this point I was over 200kms away and would have to make a 400km round trip to make the return so this was unfeisible. Again, I brought this up when returning the hired car and was not offered compensation. This is unacceptable.

Taylor Harding

Very impressed with my service and vehicle, Employee Manu was especially very helpful and pleasant! Would recommend

Mozey Sleiman

The worst rental company I’ve had to deal with!! Charged me a smoking fee when I never smoked inside the rental because they made it clear that it’s not a smoking vehicle and I respected that and they still charged me $400 smoking fee for something I never did! This company is very bad with customer service and I wouldn’t recommend ANYONE to rent from them!

James Gee

See photo for line up at Hertz counter (agent said this was typical!) - unless you are gold member, run and book elsewhere!

Fazil Lilani

Booked the vehicle directly with their website and got confirmation number. They denied saying that they don't have vehicle as it was a same day booking and I had to give them 24 hrs notice. Manager on duty was unprofessional and rude person. Didn't wanted to help at all and wouldn't accept their mistake. He said that our website shows the message of 24 hrs heads up when you book the car , When asked to show the message, He said I won't show it to you . # 1 liar in the town. No empathy at all with the clients and guests.

Basil Nham

Terrible experience. Returned the car and a few days later received a text warning me to return the car or repossession will be called. There seems to be no line of communication between this location and HQ. 2 Weeks later and I have not been able to get a straightforward answer on the status of the reservation as it can't be looked up online anymore. Will not rent from Hertz again.

Nick Kozik

Rented a car for a week from this hertz. Thelma helped make our experience incredible. We were able to get. a car with snow tires which was much needed in February. Would highly recommend renting from this location and working with Thelma if possible!

J

Hertz counter rep at this location are very helpful and accommodating. The only thing I hope they can do better is to check their vehicle regularly since I had 3 cars with mechanic problems during the past few years...

Kareem Aly

EXCELLENT CUSTOMER SERVICE! The experience started with a bit of frustration because they ran out of small size cars and only had vans available (which wasn't going to be suitable for me since I was going to be driving 2,000+ KMs and the gas would have been way more expensive). I was so lucky to have an excellent representative named Sunny. He went out of his way to listen to my frustration (I was pretty upset) and was able to switch the car the next day with what I initially needed. It was a long weekend so the car rental office was very busy but I'm really grateful for Sunny and felt like i was well taken care of!

Sharah Haque

Not the happiest experience using Hertz, my first time. I initially reserved an SUV, for myself and my parents (3 people total). An SUV seats 5. When I went to pick up the car, the sales associate at the counter, suggested a minivan stating it was clean, new, good treads and would be very comfortable for us. But since it's three if us, a five seater SUV would be fine. Ultimately, I went with it, but it actually was an oversell. This particular model, would not mute the radio while GPS was navigating. In other words, you hear the radio playing while you're trying to navigate on the road. In addition, I'm used to car rental associates walking me to the car, assessing the vehicle with me and giving me a quick run down in where to locate which buttons and features. Only when I asked, did the guy come and show us. I don't know why I didn't stick to my original SUV plan. We didn't need a bigger car if it's just three of us.

Philippe

We had to wait 45 minutes in line because their system kept crashing and we ended up with a normal car when we booked a SUV 2 months in advance. Avoid this company at all cost.