Reviews of Enterprise Rent-A-Car (Rent Cars)

Lincoln TOft

Fast at getting you. Good vehicles.

Kai Xue

Excellent service and friendly staffs!

Marcus L

Best service experience from a rental agency ever. Highly recommend the team at this location. Thanks gents.

Darren Dean

Under new management and it seems that they don't need to value their customers. Phoned three times to rent a car from this location and they put me off every time (never recieved a call back from Greg the manager). I have rented cars from Enterprise for 30 years both personally and through business and I have never receive such horrible service and disrespect as I have recently at this location. Do not use this location (Calgary Edmonton Trail NW). I phoned *National Car Rental* at the airport and they were more than happy to have my business.

payton dyck

For some reason this review is under my daughters name !! But anyway - the branch manager to the Edmonton Trail location was really great ... thanks again to him and his staff for myself (Don) and my daughter being able to see family in Manitoba for the Christmas holiday.

Jihwan Park

(Translated) Too friendly branch. I went from the morning and responded very kindly. The car is in good condition, the service is good, and the place is satisfactory. I could park a private vehicle. (Original) 너무 친절한 지점. 아침부터 갔는데 정말 친절하게 대응해줬다. 차량 상태도 좋고, 서비스도 좋고, 만족스러운 곳. 개인차량을 주차할 수 있었다.

Mohamed Farahat

Good price and services.

Patsy Brown

I want to apologize to enteprise car rental in Calgary some one did a bad review on behave and I want to say that was not me day was great with me and really helpful so I want to take the time and apologize to the company thanks I recommend that car rental

Misha

I'm beyond pleased with Enterprise Rent-A-Car. Not my first time rent from Enterprise I'm always pleased with their great customer service and rate. Calgary Edmonton trail location Enterprise Rental manager and his staff went out of their way to help me and my family. They even called to check I made it safe in Fort McMurray. My recommendation who is looking to rent a vehicle would be Enterprise Rent-A-Car, not only they offer great deal, also have great customer service and will pick u up. Thank you Enterprise

Kent Pederson

A busy location and they took great care of me.

ABO SAFE

Great services very friendly thank you all

Hussy

When I visit Calgary again this will be my go to place for car rentals. Staff are very understanding and friendly. Had an issue with the total charge which was fixed real quick. Keep this up guys and you will attract even more customers. Thanks from the UK.

P-O Bédard

Good courteous service, as I've come to expect from Enterprise.

Tahmid Tajwar

I had good experience using this Enterprise location. Great customer service all the way through. Good cars. Proximity to the airport makes a convenient pick up location as an alternative to the airport location. I would definitely use them next time I'm in Calgary.

Shushi Wang

I rented a truck for 5 days and I was very satisfied with the whole experience. The staff were friendly and hospitable. I wouldn’t Go with another car rental service. The truck was also new and clean. It has a Apple car play as well which I found extremely useful. I have to thank to my agent Daniel, his service was amazing.

Danny Chiarizia

It's a convenient car rental place, not much else to say. Service is good and they have cars.

Sharon Mushabe

I go there often..i get great customer servise

Maria Hilton

This place provides some truly exceptional service. The employees were friendly & accommodating, and the whole process went very smoothly. I'll definitely be going back here if I require a rental.

Dawn Valcourt

The made things easy and painless. Great team

Hussein El Sedawy

Great service, great people, great cars.

ryan

Excellent car, good ac. I much enjoy this car and I'm typing this in it, oh god was that a kid??!

Karina Erhardt

Fast friendly professional service

Stuart Simon

Best prices, customer driven, accomodating, well located. The north Calgary Enterprise dealership has the best rates in the area and are one of the closest off airport rentals; about 15 minutes away. The dealership is run by one of the friendliest, hardest working group of young men I've come across. Due to flight problems we arrived a day late, but they still gave us a free car upgrade to our missed reservation. The Chevy Cruze was fine on mountain roads and with strong A/C. You need to pay for your own taxi from the airport to their office but they gave us a credit towards our Lyft ride back to the airport as they were too busy to drop us off. There's a gas station right across the street if you choose the fill it up yourself option. I can't recommend them enough.

Austin Batson

Great rental experience. Very friendly and accommodating staff.

Ruby Gill

This was my first time renting a vehicle through Enterprise and will definitely not be the last time! I left some personal belongings in the rental car. When i called Enterprise, they said the vehicle was gone to another shop for detailing. A gentleman by the name of MOIZ went over and beyond to get me back my personal belongings. I cannot tell you how relieved I was to recieve my belongings back. MOIZ is truly a model employee, he was so dedicated to find my belongings, he saw the panic in my eyes. Thankfully, it all ended well. Thank you MOIZ for making my experience with Enterprise amazing, looking forward to dealing with you in the future. Cheers!

Vignesh Shanmugam

Amazing service, friendly staffs good discounts

Crystal

This site is typically great. They do have a few people who are less competent than I would expect (for example, have issues finding my reservation with my name and phone number).

Blu_G

Extremely pleasant and friendly staff. Definitely recommend

Lewis W Nellinger JR

Went above level of expected service. Called to ensure we were doing ok a few days into our rental and made sure we had a ride to the airport when we dropped off.

Minaz M

Very busy location yet they provide fast service @ great price. Always clean well maintained cars.

Eugene Estavillo

Great Service from Good People. Even got a ride back to the Airport.

Brad Parkinson

The employees are very helpful and efficient. They have a good selection of vehicles and are always clean.

Dawn McNeill

awesome service and prices

Hossein T

Excellent service. Absolutely no issues.

Aj Kalsi

Employees are nice enough; so I almost feel bad saying this but I waited more than an hour for a car I had already booked and they tried to sell me on a smaller sized car in a way that was so "bait and switch" it seemed greasy. Honestly I won't be back; and I would take measures not to be back if I was somehow accidentally booked at this location.

lance la Rose

Very helpful place to be nice people

Morgan Buck

Enterprise Calgary North Central was fantastic from start to finish. I rented a vehicle from them while mine was in the body shop. They were prompt with picking me up and dropping me off at my shop. Everyone I dealt with there was very friendly and welcoming. When dropping my car off, they asked how my experience was and if there was anything they could do differently, which is great to see a company asking that in person before a client leaves. 5 starts all around. I would definitely rent from them again, and I live on the complete opposite side of the city.

Jake Witteveen

Absolute top customer service. Great employees and fair prices.

Donny Bradley

Fast, friendly service

Butch Moon

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Carrie

What a great place! I was really impressed when they called me a couple of days later to thank me for my business and ask how the rental was going. The staff here are excellent and friendly. You can tell they put excellent customer service at the top of their priority list. Thanks so much!

Jordan Norczen-Chisholm

Very poor customer service. Being 21 years old it was extremely obvious the staff were suspicious of my intentions to rent a vehicle. They didn't take my credit card for no valid reason. I ended up not seeing family because I planned on Enterprise. The company is a joke.

Ojay Ojay (Obiwan)

Effecient staff. Reliable rental cars.

Yogi P

I was switched to this location after having a reservation at Royal oak because of the proximity to the body shop I was using. They said to come back the next week because of the availability of cars was limited and I was stuck with a vehicle that was totally different from what was originally set up on the phone. Came back the next week to switch cars and they still had nothing available. They said all this cars are damaged and could only offer similar sized cars.

Maxime Doré

Impressive overtime service!

Jacob George

Waiting for more than an hour to rent a vehicle that was booked for a friend. They are obviously short staffed and have to do the paperwork outside the office due to Covid. The vehicle is not clean and has just been taken for cleaning. I know the staff are trying to do their best. It would be useful to give customers who book vehicles a window of time to pick it up, rather than make them wait outside for more than an hour on a cold day.

Jessica Matheson

awesome service

JASMAN SRAN

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Colin Wright

Horrible customer service. Was in an accident recently, and shortly after picked up a car from Enterprise. Later that evening, a hit and run driver did damage to the renal car bumper. I had seen it and recorded the licence plate, called the Police to make a report, informed Enterprise of this the next morning, and given them the Police report, and the perpetrator's license plate, and insurance company. Since then, Enterprise staff have phone me twice while working, threatening me legally, I have received bills for the accident. As far as I know, they have made no effort to contact the guilty party, regardless my insurance will obviously cover it or go after the party responsible, yet Enterprise blames the customer. If you do happen to rent from this location, make sure to do a VERY THOROUGH inspection of the vehicle before renting it, as you may get dinged for previous damage. I have rented from numerous places in my life, and Enterprise is pretty much a last resort, as I always seem to have problems with them.

zohaib haroon

Extremely impressed with the staff and quality of service. Vehicle was very nice and clean. Branch manager is very helpful. This location is highly recommended.

PINUP BABY (PINUPBABY)

Nice people who work here ...helpful

Darwin Borbon

KUDOS to Ray for a great customer service. He was so chill, friendly and helpful. Got a rental last minute while my car is in the shop. No problem at all dealing with this branch.

Sean M

Always an positive experience with the team at Enterprise. We use enterprise for all our rental needs, travel included and are always pleased with the top level of service. The biggest thing is you know what to expect, which is key from a customer stand point.

Dylan Cohen

The best rental company service, knew who I was as soon as I walked in and had the car out front and ready. My five friends and I are super happy! Very professional! Thank you!!

Joy Welsh

To expensive

Craig Lee

Can't get through to confirm my insurance rental. On hold, piercing modem sounds, dropped call. Repeated attempts, all the same. Going elsewhere for my needs.

Ezzatullah Rahmat

A truck was booked/reserved for me at this location through insurance. When I got there, they had given it to someone else and told me I had to wait 3 weeks till they can get me another truck. Then they told me I had to phone around the city and literally figure it out for myself. You guys needs to communicate with your clients before you make decisions on their behalf.

Becky Bonde

This shop understands service! I was greeted at the door, treated with not just courtesy but with respect and my questions were answered by someone who was a trainee but still had the answers. Special mentions to Jake, who checked me in and out, and Mohammed, who greeted everyone with a genuine smile. The tone of the office was professional and friendly, my vehicle was clean and exactly what I ordered and I would recommend this Enterprise shop to anyone who was looking. Great job to all of you because this type of service and atmosphere takes everyone!

Cynthia Gutsa

Super impressed with the quality of customer service from staff and the vehicles.

Mo Khid

* * * * * theres another 5 stars for this place and for Haris and Brian and the rest of the crew. Awesome guys to deal with and even when customers dont book properly they still help them and they are beyond awesome so if you need rentals then this is the spot for north side calgary! Thanks guys!

David Siemens

Good so far.

Akio Yamazaki

Didn't get the right size

Rev. Vera McNally

service was great. They came and pick me up and when I was done with the car they drop me off where I needed to go.

Fawn Dawn

Seriously the worst experience, needed a car rental called and talked to customer service arranged the pick up. Specifically asked to be able to pay in full rental cost and deposit. Was told this is fine. Go to pick up the rental nope can't do that. So now I have no rental car. Good job, enterprise, good job. Called back customer service and guess what they said? You for sure can pay with your bank card not a problem.

Hayley Brown

Ple

Robert Stephenson

Very friendly and helpful staff

Wil deb

Good costumer service

Fatai Viveck Adeleke

I rented a 2020 F-150 from the enterprise at McKnight blvd and Edmonton trail, the car was remarkably clean inside and out. Picking up the truck, doing the walk through inspection and signing off from Ayo was extremely fast and easy took less than 10 minutes. Dropping it off with Harris was a breeze, took just 5 minutes and no hidden fees or charges and my security deposit got released almost immediately after i returned the car. It was an amazing experience as i usually don't get this kind of service at car rentals. Great Service! Super efficient!

BigTwin Aces

Dillon - branch manager - rock solid guy. Always be polite and treat others how you'd like to be treated and you'll get a great interaction. Solid staff - well run machine at this location

Sherill Chapman

We had a fantastic experience renting from this Enterprise location. We decided to save some money by renting here rather than from the airport. We were staying overnight at a hotel near the airport and a taxi from our hotel to the Enterprise on Edmonton Trail was about $15 I believe. When we arrived, we were greeted in a very friendly way, told that we had been upgraded to a premium car - a Nissan Maxima, and were even given a list of sights and attractions they recommended. We were also told that they didn't particularly care about minor damage like small scratches on the car, only larger damage. That was a relief since we have had a few bad experiences with other rental car agencies where we were charged for damage that wasn't our doing and we are therefore always a bit nervous with rental cars. On the way to pick up the car, we realized that we had left our GPS at home and were telling ourselves that we wouldn't really need it since we would mostly be driving on Hwy 1 but it turned out that the car had built in GPS! Yay! The car was very comfortable, had all the bells and whistles and was quite fuel efficient. We were very happy with it since we did a fair bit of driving over our holiday. When we returned the car, again the customer service was genuinely friendly and they offered to drive us to the airport to save us the cost of a taxi. This is honestly the best experience we have ever had with any rental car company. They really went above and beyond and I feel like we got amazing value a this Enterprise location. When we return to the area we will definitely be renting from them again.

Hien Phung

All staff are nice, they always help the clients the best way. When i need to rent a car i will come here. Thanks you for your services.

Michael McTaggart

Excellent

Marcel Dubois

Rent somewhere else. Staff are useless and won't do anything

S M Wahidun Nabi

Just simply amazing and amazing behaviour !! Loved their customer service! Now when i say “they”, i have to mention only “ dash”! He is the boss, friendly, supportive, what not! Dash can you read this review?? It’s me !!

KARAN CHOHAN

They are big time liars. They said they will give exotic class car. They were giving me impala. I would rather give 0 stars

Rachel Wiebe

First time renting a vehicle and it was so easy! Daniel was super friendly and helpful. He picked me up from the vehicle repair shop and made the whole process simple and fast. The rental car was squeaky clean and I had no issues. Thanks for the great service!

Ay O

Excellent customer service.

JJ MELLOW

Excellent customer service. When unable to accommodate my drop off time, they allowed me to drop at another location without an additional service charge. Car was clean and ran well, no troubles at all. They gave me a choice between two cars.

Justin LaFrance

Do not rent from this Enterprise. When we picked up our vehicle, the employee who went over the inspection with us asked a number of unusual questions about what insurance our credit card provides, the deductible, and how high the limit is. This seemed strange but we didn't think too much of it. That is, until we returned the vehicle. We returned the car in perfect condition with no damage, however the agency claimed over $800 in damages. So far they are persisting in this claim even though they have not been able to provide any time-stamped photos verifying the claimed damage. DO NOT RENT FROM THIS ENTERPRISE! Their attempt to commit insurance fraud is completely unacceptable. UPDATE: January 2020 As you can see, Enterprise responded to my review asking me to contact their customer service, which I did. Their response from Dec 1, 2019 is: "We apologize for the inconvenience that this may have caused and we will ensure to get this in the right direction for proper assistance. I have engaged the regional management team at Calgary and they will contact you as soon as they can." A month later and there's still no follow-up.

A Paul (Larkycanuck)

Quick and good service

Hermann Vogel

Worthless establishment

Reginald Blackwell

The staff was very nice and the pickup process was very quick. I did not return to this location so I did not have to deal with return. My only comments are that they really push you into purchasing the full coverage by telling half-truths. I mentioned I was going into Banff and they said that people have had their cars attached by animals or that it does hail a lot and what I would be responsible if I didn’t have in insurance. Shame on me for not researching but I am sure everything they said was true to a point. For the time period and locations I traveled the chances of either those were highly unlikely. I am usually very good at declining stuff I don’t need but I knew we were going hiking and wasn’t sure about the weather (hail) or chances of seeing animals. Please do your research on where you are traveling too. Besides that I thought the staff was nice and helpful.

Suhaima Tunio

Flew in from Toronto to Calgary and they told us our car wasn’t going to be ready for another 2 hours. Did not offer an adequate explanation as to why this was the case. Several others were waiting outside too and similarly angry. Unsure why they have such positive reviews— unprofessional and offered no explanation.

Mike Savinon

Our first Premium vehicle was somewhat un cleaned, it wiper blades were deteriorated and useless in mountain runs, it was compounded by no washer fluid. And so drove 2 hrs to return . We were accommodated by the staff, and would like to compliment the professionalism of one associate name Dillion @ the hopewell location. Ty

Foxglove Studio

We've rented cargo van's from this location to transport fresh flower for Events, apart from the first time picked up a van from this location, each experience has been a complete disappointment. As one could expect the type of vehicle we reserve is selected for it's size and ability to transport perishable large living floral installations, the pick-up day and time is very important as our delivery schedules are fast paced within strict timelines. Each time we reserved a van we did so several weeks in advance, we also called to confirm our reservation at time of reservation as well as a week prior to pick-up and even the day of. We described our reasoning for renting the van and were reassured it would be reserved for our event deliveries. Despite being reassured several times by the employee's that our cargo van would be there and be ready for pickup at our specified time, the last two times we arrived for pickup the Cargo Van was not only not on site, they had no idea where it was, the woman helping us even said " Does anyone know where the keys are?" The first time this happened we received the cargo van 4-5 hours later, they were kind enough to deliver it to our Studio, but unfortunately we lost 4 hours in our production and delivery schedule. Following this unfortunate experience we were reassured they would take good care of us for our next rental now that they had a clear understanding of our needs. Which leads us now to our third pick-up, confirmed twice via phone, including day-of for pick-up (we confirmed we would arrive early to collect the van, they said no problem it would be ready). When we arrived the van was not on site and nowhere to be found. This was so incredibly frustrating and confusing after speaking to them two hours prior to confirm it was there. In this instance the van was in Airdrie, and they asked if we would like to go collect it from there.... or wait 40 minutes (which was actually more than an hour) for them to bring it down to us at that location. Either way we again loose precious time and the stress added to our delivery schedule from this unexpected and seemingly very avoidable situation was infuriating. I would absolutely NOT recommend this location, nor enterprise at this point for renting vehicles of any kind, especially if you are under strict time constraints or require any level of professionalism or competency from the Staff.

Chase Schippers

Rush holiday season and the crew here hustled to get us a vehicle that would fit out needs after we arrived and no vehicles were available. Acted in a professional manner during the barrage of customers and lack of vehicle returns (Enterprise policy...wasn't this branch's fault). Would highly recommend...they'll treat you right.

Jordan Diehl (JimmyPotato)

Great service.

Arden Shibley

This location didn’t have what I needed but Dylan called multiple locations on a Sunday and found what I needed, and set up the rental at a different store! Thanks so much!

Seyedreza Najafi

Very professional and respectful gentelmen working in this branch making it the best near airport. They go above and beyond to help the customer, really enjoyed doing buisiness with this branch.

Doug Todd

No enthusiasm laid-back I think a little bit too much

Vic Neufeld

They need to get off of the credit card bandwagon. Not everyone has one or wants one.

Suresh V V

Great service

Oleg Gritsev

I didn't recommend Enterprise rent a car because this company usually cheat the customers with points and promotions. Also whole company service around world is horrible. Prices higher and service not good. Cars model is basic and lower than in competitors. I leaved this review after talking and with agreement with Enterprise customer service. My Reference #35239098

Spencer

This is my third time being in a car accident and using Enterprise thru Insurance for a rental car. All three times they were accommodating to my requests for vehicle (I'm probably too picky, but I enjoy driving so I'd like to be in a car I like!). Omar and the rest of the staff there are all great! I waited a few minutes in the waiting area for a car I wanted, and the overall atmosphere inside is great - every custom that walks in is welcomed very friendly and openly. A+, Would highly recommend! (Dodge Charger is my favorite ride to enjoy while my Subi WRX is in the shop!)

Geneviève Arcand

Twice as cheap than a car rental from Budget (at the airport). Super friendly and cool staff. Very satisfied. And we will never use Budget again, who charged us 100$ extra dollars because our flight was canceled and had to arrive one day later even if we lost one day with the car.

Ha Bai Mittro

I Called them to book in as i had td insurance claim fast pass, they said they don't have any car to rent at their location. So, i requested them to look for any other location in Calgary. Guy said call me in an hour and he'll make calls meanwhile. Afyer an hour when i called office was closed. He deliberately told me to call after an hour as office will be closed. Thanks for the warm help.

Raghda Azzam

Great Customer service. Haris is not only professional but both funny and to the point. my rental process went smooth, All staff members went above and beyond. Thank you!

Ashley Cunningham

The guys at this location were super friendly and accommodating. I saw staff frequently sanitizing surfaces and their hands, I felt super safe conducting business in the store. The employee who did the inspection noted damage that I know other locations would have skipped. He noticed and pointed it out on his own. We've had lots of instances at other companies where we were the ones to notice and insist small damages be marked.

Darshan Patel

Very quick service and friendly staff. They make you feel comfortable

Sheriff Og

Courteous staff. They also got a Sheriff heading the group. Arrays of cars across all pocket for your rentals. Harris? Is your man

Nicholas D. Scott

Provided great service for visiting relatives

FERAS BAHNASI

Good service. Friendly staff

Princin Paulose

awesome team here... got a brand new beautiful Jetta that survived a ton of driving. they listen to your needs and make a few exceptions to accommodate. Enterprise is great at picking the right people for their locations.

Thatslyguyy

These guys have been absolutely wonderful! Daily/Weekly rentals were always so easy to do they have you out in minutes! Always willing to help out anyway they can, and the cars are always in GREAT condition!

Chris Swann

Customer service done the right way. I rent a lot of cars for work. There are closer locations to me, but i drive half way across the city to use this location. The crew there is amazing. Would never go anyplace else.

Shane Willms

Hurtin

Braden Rooke

-had to call to remind them to pick me up at Varsity collision when I'd called the day before to confirm - waited 45 minutes for the promised shuttle 5 blocks away when I was on a tight timeline -vehicle interior was dirty and stunk like smoke -vehicle not warmed up - iced up from front to back at - 25. Scraped it myself. Vehicle scraper was broke and when I asked for another one was given a hand scraper - saying they had more on 'order' -they did make sure there was a 4wd vehicle similar to mine available, though it was mostly because I called the day before to remind them

quentin freno

sharply dressed always , sorted out my car quickly

Hamidullah HYDERI

Good

jinesh mathew

I was supposed to pick up a car today for a family trip and I had booked and got a confirmation a week ago. Today I called in to pick the car and they tell me they cannot provide me a car as they are giving priority to people affected by the hail storm as asked by the insurance company. I am really disappointed that there has been no intimation of the change in policy till the time I called in. Also the policy change has affected our family plans which was made way in advance making the service really unreliable for customers who have been doing business with you for a long time. Really shocked and disappointed!

Bob Stephens -MDH-

Had a reservation for December 26th at 1:45 pm. When we arrived at 2:05 pm due to poor weather conditions, there was a sign on the door that they closed at 2:00. There was another customer in the parking lot that stated that they had a reservation as well. When we contacted Enterprise they said they were sorry but there were no other vehicles available in Calgary for us that day. One of their competitors was able to help us out. Also, it looked like they did not have the vehicle in their parking lot that we had reserved (Rav4) and the only vehicles there were vans. It makes you wonder?

Mark Bullock

Very helpful staff, and quick in and out service!

Glenn Skimming

Great service..

Paul Hallelujah

Great service.

Katrina Richards

I had a rental for nearly 1.5 months. It was managed through my insurance because of an accident in my own car. The customer service from start to finish has been amazing. Banff and Calgary (Edmonton Trail) locations were great and accommodating!

Deba Sahoo

great ppl. only thing i didnt like is i had asked for full size malibu or camry equivalent. didnt get that.

Linda Wilde

Very easy to reserve online. No hassle when I had to change date due to flight delays. Quick and friendly service when we picked up our car. Staff were so helpful, especially with change to drop-off location. Car was great, very comfortable. We always book with Enterprise.

Myoungsoo Choi

Friendly people, clean nice cars.

M Akbari

Hopefully I got the correct location. I made a reservation here and I believe a gentleman named Joshua called me and notified me that they might not have the car I reserved and suggested he could get me another class. However I do prefer Luxury vehicles and he found me one in another location and booked it for me. I thought this was amazing customer service. Instead of me just showing up and not receiving my luxury car and getting another class instead. I think he did a great job.

Ankush Salh

I don’t recommend this Location to anyone coz they messed up my reservation as i booked a car for Aug 5 and they called me on Aug 4 to confirm the booking, on Aug 5th i called them to ask some questions regarding my booking and they told me they don’t have the car available that i booked and offering me a small size van like really! I had my all hotel bookings and everything. Not helpful at all 0 Stars

Shams Mumtaz

I have used a lot of rental companies and even the ones from enterprise other locations however this one is one of the best ones I have used. We rented 2 vehicles in this month and both times the service quality was exceptional. The staff is courteous and they explain you in debt on what the rental services cover. I will defiantly be using them again!!

Barry Milaney

Excellent experience, super efficient

Meena M

All in one stop for cars!

Dawn B.

Technically my autobody shop picked Enterprise on my behalf, but I'm glad they did. They swooped in and picked me up from the shop, and when I returned the car, they had me back over within minutes. Everyone was friendly, and checked up to see how the car was working for me. I phoned in to see if I'd need to gas up the car as I didn't have a full tank when I picked it up, and drove less than 60 KM. I was told not to worry. I was told that I would owe, but after I mentioned that I was told not worry, I no longer had worries. They cleared it up, and I appreciate their help because I've an autobody bill to cover. Thanks everyone!!

Christopher Petr

Needed to wait for an hour despite having an appointment. And they needed to take extra time to wash it because the cleaning crew missed it the night before. Was also given a car that is unimpressive in its class. Overall, a let-down.

Ryan Glover

Great customer service.

karen seeger

I would give no stars if i could but i had to pick one... I rented a vehicle here and returned the vehicle to the body shop where I was told I could on August 14th. My rental has not been closed yet! I call almost everyday, first they tried saying 3 times that the car wasn't returned until the body shop stated they have video of enterprise picking up the vehicle! Then they called me saying they couldn't locate the keys! This place is a nightmare and I do not recommend this location to anyone...Its September 1st and still my rental is not closed and they have had the vehicle in their possession for weeks now and my deposit on my credit card still hasn't been released...

Mohammed Qureshi

these guys are amazing, went above and beyond for me - I am picky guy and wanted a luxury ride, they got me one in a day, really appreciate the service.

Randorn Canis

Busier location. This location was able to right a rental after the Airdrie location gave away a reservation.

Alex B

CHECK THE CAR THOROUGHLY. WOULD NOT RENT FROM HERE AGAIN. Rented a car from here for a trip to the mountains. We noticed an issue with the car at the first stop less than 30 min after driving off the lot that was missed on the initial inspection. We immediately called the rental office to notify them the representative informed us this wasn't an issue, to not worry about it, and continue on with our trip. Dropped the vehicle off after hours using the key return. Then found my damage deposit had been taken out a few days later with no details and had to go through a lengthy insurance claim process.

Gary Kovacik

Excellent service

Volodymyr Khudych

Very good company for the last minute rentals! Lots of respect and admiration to the staff - great people, always energetic, and full of enthusiasm! Always pleased to talk to them!)

G. MacKenzie Strickland

Best service I ever got in any retail location of any kind! Thanks, guys.

Kevin Bryden

Great staff well worth taking a taxi from airport

Leah K

All the guys were really great. Hard working, very friendly and helpful

Terrance Coates

The staff and service level are top notch!! After being ran around with two other enterprise locations and getting zero support from corporate the repair company directed me here and they had me out the door asap!!! Thank you again for the amazing service during this natural disaster and upset people wrapped around the building! The staff's smiles and pleasantries really turned my frown up side down!! Great service!!

Mahmoud Mourra

Staff are great, especially Maram.

Jubal Sackett

My insurance rented a car for me after an accident and these guys upgraded me to a $50,000 car to use for the week. It was beautiful with leather trim and double sunroof. They were extremely polite and friendly. As well, they only charge .85 per litre if you pay for gas in advance so there was no need to fiddle with extra charges or gouging on gas. I would definitely recommend them. Flawless customer service!

Ronald Laberge

Not sure yet but will let you know later on

Bron ZeGod

Love enterprise!

Ravenmoon Spicer

Wonderful service. Transaction was smooth and easy. Great customer service. Ray made sure I was well taken care of and that my rental needs were met.

Nick Nothom

Enterprise oversold on SUVs and ran out, but these guys called around and ultimately gave us a Minivan at a discounted rate to compensate. They also gave us a Banff pass!

Jason Martin

Always a pleasure to rent for this company. The team is pleasant and supportive. The rates are good. I have rented multiple times before and can say big up.

Jeremy Roque

This location....The staff are real friendly and professional. They are competitive in pricing and flexible. Will use them for all our rental needs.

Stephen Johnson

The staff were excellent, the Dodge Caravan we rented was nice, the price was good.

Jonathan Dardon

Great customer service!!

NASH QUBADI

Worst customer service I have ever experienced. I understand that every company has policies. After I had accident I was waiting for over week to get rental car on the end give me a car was bigger the one I’m driving on my Owen I took it for 2 hours it Smells like Ben smoking in side for a while i did return the car and putting me on waiting for couple days I was waiting I give them call couple time for update on my rental car and hung up phone on me I was stop by locution to see what’s going on told me we don’t have car for you anymore I will never rent the car from enterprise anymore

Jason Williams

Easy to book a car online through the website portal. They also answer the phone fairly fast, so that's convenient. I like that they bring the vehicle to you. Only issue I had was the gentlemen talking as I was initialing the agreement, as I wanted to make sure my rental agreement was correct.

lacey paupanekis

service was exceptional!

Eben “EbenO”

Great place and guys to work with????????????

Anne Manatsanan

It was very nice and my appreciation for the staff and car rental service that day. I traveled roughly in the raining day from Red Deer to get the car at ENTERPRISE Calgary and it’s almost the last minute ,I realised that should give a call to be there .I would definitely say thank you very much for greeting me very well and being familiar explanation through the voice mail after I have dropped off the car . 1,000 ++++like.????The other thing the car was so GREAT???? ,reliable and very safety.

Scott Armstrong

Great staff... easy pre-check online. Very good daily rates!!

AJ NVME

Made reservation for an SUV, luckily called them before pick-up, just to find out that car I’ve reserved is something that they can’t even provide! What’s the point of reservation? Book and plan for family size SUV but pick up a small sedan for the same price! Thank you for ruining the whole family trip! Awesome! Would really appreciate if you don’t lie to your customers next time and actually provide a car they’ve reserve.

Douglas B. Legere

The staff here go out of their way to acvomadate customers.

Daniel Gallegos

Excellent service, these guys went above and beyond!

Chris Hoag

At this North Central Calgary Enterprise location, the people behind the counter make all the difference in the world. Mariam and Dylan offer some of the most friendly and exemplary customer service across any industry. Each of them orchestrate an experience of service, respect, and efficiency. Offering complementary shuttle service to the airport upon vehicle return, they truly keep the customer in mind at every touch point.

Chris

Helpful

Kris Zimmer

Everytime I come here i have to wait at least an hour (no seating, no bathroom access) to find out in all cases they dont have the car i reserved. Brutal service, under-staffed, employee attitude is indifferent. My last reservation I waited 2.25 hrs.

LilaRox

Easy process and fantastic customer service!

tang xiaoyu

Friendly staffs and professional service. We made spacial request to pick up the car earlier than scheduled time and we were satisfied.

mario llewellyn

Courteous and helpful staff. Did not have to wait long either.

Jasmin Poon

They pick up and drop off if you are fairly close by which is convenient.

Sarah B

The location on 26th in Sunridge did NOT honour ANYONE’s reservation last week after the storm. Then, the location on Edmonton Trail also did NOT honour anyone’s reservations. My husband and I got SEVERELY sunburnt after waiting for over 9hrs total between the two locations. The Sunridge location was the worst though for service as the manager told my husband “I don’t care” that we have a reservation, and told him to “go home” because “I have over 1,000 reservations today”. Why does their system not cap reservation numbers in relation to how many cars they have? We complained to their head office and we were told someone would contact us about the wasted cab fare for the UN-honoured reservation and then we had to taxi to a new location... no one followed up. False promise. We got to our first reservation 30 mins prior and then to get turned away is just bad business — and so rudely. My family has used the airport location numerous times without incident, so this was a massive shock. I can’t imagine treating my customers that way!!! Yes, the hail storm created a large demand, but treating your customers as disposable is wrong. There could of been many solutions — like sending customers to other locations, bringing more staff, better organization on the manager’s part to manage lines, polite customer service, etc. It wouldn’t of been as bad if the second store, Edmonton trail, was at least organized in their line. The manager gave cars to a few people out of the cue, so some people brought it up, and he literally told them “you’re lying” when they said he let people get cars who were only waiting a couple hours — behind us. We found this out from the angry group. We were trying to wait in the shade (the manager told everyone to wait — not in any line — in the parking lot and he would get us when it’s our turn). This revelation is why we had to wait in the burning sun. It’s been 7 days exactly and my back is STILL peeling. Couldn’t sleep for the first 3 days from the pain. It just added insult to injury. My back was way worse FYI. Blistered. Solarcain *on my back* literally BURNED because of the wounds. It was just a horrible experience. Im really disappointed because my parents have had nothing but good things to say previously.

Sandeep Multani

Too slow service. Try to go to other locations. Bad experience.

Kenneth Mann

If I could put a minus on here I would. They rented a car to my wife and ripped her off for $900.00 . They kept taking money from her credit card without authorization. I find it absolutely disgraceful that a business feels that it is ok to function this way. It is appalling while in this time of crises that they are taking advantage of and stealing from innocent people. They will be reported to the authorities, the better business bureau and the news. It will be an honor to make sure that people no longer feel safe to rent a car from them.

Philip Renouf

Great location very helpful zero hidden fees very easy staff to deal with

Joaquin Urbano

(Translated) Very kind young people who attended me (Original) Muy amables los jóvenes que me atendieron

Zach Scherban

Mike and his team were more than accommodating!!! Went to pick up and they did not have the one i wanted, but got me into something better (even with a cost difference). Had to swap out once for personal reason and they went out of their way to make that happen. Love this specific location and look forward to using them more.

Jim Ballantyne

I was not kept waiting long,approx 10 minutes,Enterprise sent a courtesy car to pick me up at an auto body shop,within 30 minutes i was behind the wheel of my rental car! The car gave me no problems whatsoever and it was clean,inside and outside. The staff where professional and polite throughout the whole process. I would definitely recommend them.

Mel

There was a discrepancy regarding the rental car charge and the woman who processed us said nothing could be done. I have rented from Enterprise multiple times in the past, but after that encounter I was angry and vowed never to use Enterprise again. However, Dylan, restored my faith. He was very helpful even though he was busy. He fixed the charge easily. He provided excellent customer service.

kamal warraich

I rented a car through my insurance and was recommended this location to rent the car and was helped by Wasiq Iqbal who did excellent, his customer service was excellent. Highly recommend this place to rent a vehicle. Definitely will rent again.

Cheng Su

This morning at 7am, I reserved a car from Expedia. When came there, they said no car and had to put me at the end of waiting list because they didn't respect the internet

johnjhudak

We rented a car for two weeks in Sept. 2016 at a far lower price than offered at the airport. We flew into the Calgary airport and took an inexpensive taxi ride just one exit south on Rt. 2 to this Enterprise outlet. All of the staff do an outstanding job in processing your rental and return and try to get you out the door as quickly as possible. They provide a free return trip to the airport. All smiles here!

Michael McDonald

Extremely long wait times. Definitely related to Covid - provincial regulation prevents the proper number of employees, and cars need to be properly cleaned, but we could have used an advanced warning on the 2.5 hour wait time.

Eve Gifteas

The service here was amazing when I picked up the vehicle. Unfortunately, I was given a vehicle that was a dollar or two more than my insurance allowed per day. Because of this, I was overcharged at the branch I dropped the vehicle off at (Crowfoot). I was told I would be sent a cheque for the $60.00 I was owed. After not receiving it, I initially called this location and was told to call the other location. It's been months, multiple phone calls, and I've yet to receive the $60.00. This situation could have been easily avoided had I been given a car that matched my insurances allowance. I signed a form stating that had I dropped the vehicle off when I was supposed to, I would not be charged. Needless to say I will not be using Enterprise for rentals again.

Kiefer Forbes

Great staff that were really helpful and quick. Was able to call ahead to rent a pickup truck to use for moving and was able to pick it up within an hour. Prices were also very fair, will come back for any more rental needs!

Scott Thompson

Had really great service here!

Amoi Wallace

THEY WERE GREAT! I've rented with them 3 times now and it has always been a pleasure. Great prices, great customer service and if something is wrong they fix it. Its just the place to be!

Steve Kohut

Great service from the start to the end of my experience. The branch manager Dylan was fantastic and the agent Hussein that I dealt with was super thorough. They made the experience what it was, thanks guys

Sharad Barvadekar

Staff are very helpful and will give you a free upgrade whenever they can.

Sabrina R

** Problem was fixed fairly quick. It was a system issue. While still frustrating, I appreciate the efforts to fix it. I rented a car for 18 days , while the rental and customer service was great, they keep taking unauthorized payments off my visa after I returned the car. I returned the car 2 weeks ago and STILL having money taken off my VISA. I have called 3 times about this matter and every time it is " yup for sure well get it fixed!" - refunds me and charges me a few days later. This is ridiculous.

U U

Customer service was exceptional and amazing! Yes, we did have some problems on the vehicle we rented due to the unprecedented heatwave during our journey. However, the employees did their best to help us till the end. I have no complaints at all and it was the best customer service ever in my life. I truly appreciate it. Thank you Greg and Kevin!

AHMED Hassan

They didn't accept American Express

philip ilekendi

Exceptional service by Manager Michael Campanaro at Edmonton Trail NE, very customer centric, swift and showed professionalism, I had a slight issue, within seconds it was corrected by Michael, wanted the car for a few days, the quality of the service by Michael made me increase my rental to 2 weeks immediately just by quality of excellent service provided by the manager Michael. Outstanding, would highly recommend.

Sara Mona

Had to rent a car due to a car accident and the team at enterprise were absolutely amazing! I have worked for customer service for many years and the team behind the counter at enterprise definitely exceeded my expectation.Very understanding of my situation, they made sure to be thorough with the processing portion, they were very professional and kind throughout the process. Would highly recommend them as they make the process easy and smooth.

Claude Methot

Great people.. They Try their best to accomodate your need.

Avid Reviewer

Great service!

Margot Sullivan

Our experience with Enterprise was absolutely fantastic. Great customer service from the moment we walked in there until we brought the car back. They even provided us with a GPS to help us get around Calgary. Would definitely recommend this Enterprise location to anyone and look forward to using their services again on my next trip to Calgary!

Tony

Great price, exceptional service. Goes above and beyond (two occasions) to make sure the customer is well taken care of. I rent monthly, never have I ever had this kind of experience with car rental agencies, cannot recommend enough.

Chantelle St. Pierre

I am currently renting a vehicle from your location located on McKnight Blvd. and Edmonton Trail in Calgary AB. I will be returning there today to request yet another new vehicle (going on three now...) due to the completely unacceptable state of the vehicles that have been rented to me since Thursday, September 13. Crums in the vehicle, food stuck in the cupholders, french fries under the seats, cigarette ash in the door compartments, white spills all down the doors and all over the seats, in my opinion, are highly unacceptable. It is extremely obvious that both vehicles I have now had the misfortune of driving were not cleaned, or even looked at for cleanliness. I am shocked and appauled that a company as large as Enterprise would allow this type of behaviour to occur at one of their locations. The individuals at the McKnight Blvd. and Edmonton Trail location clearly are not performing their duties in terms of satisfying their customers.

Sam Y.

It has been a pleasure dealing with the Country Hills NE. Calgary & Edmonton Trail NE. Calgary locations. Kevin, Riley and Sabrina between both locations were exceptionally helpful, patient and polite. I am a senior in my seventies and this type of service is very much appreciated and something I look to when dealing with people. Obviously, Sabrina, Riley and Kevin all understand very well the meaning of customer service and it's value in a company like Enterprise. Folks like these should be acknowledged and recognized for the value they bring to the organization in goodwill, as well as financial. It appears as though both locations are under the same management where the value put on customer service has a high priority. The training and service provided to and demonstrated by these folks, surely reflects very well on the management. Their courtesy, professionalism, patience and friendliness are exceptional. Most people may not realize all the cleaning and sanitization that goes on behind the scenes and should be appreciated by customers that may not be aware that between rentals, these young folks must do all that with a smile, before the car is rented out again. They didn’t have to accommodate my request for a change of vehicle while mine was in the repair facility (I didn’t like the vehicle I had and it was too low for me). Sabrina, Riley and Kevin, did everything that they could to find me another vehicle. Enterprise Management, Please convey my appreciation and thanks to these folks. Keep up the great job! Thank you for making my rental experience a very positive and pleasant one. UPDATE: At the end of my rental period, the service for checking the vehicle back in was as smooth, fast and as pleasant as it was at the beginning of the rental period. Thanks Riley, Kevin & Sabrina for a great experience.

James Paik

We planned a trip to the Rockies for 8 people and booked a Premium SUV well in advance hoping to have a single car to transport the group and all our stuff. We were a bit worried when we learned that this wasn't possible (in part because of limited inventory due to seasonal demand) but the staff were very understanding and accommodating of what we needed. We ended up renting 2 cars but were kindly offered a few concessions which helped keep costs down. Got a really good impression from the whole team and appreciated all their help. Thanks, guys!

Tom

Great customer service.Moe and Brian were really helpful. I would recommend this location.

B S

Very good customer service, I would recommend this place to anyone that want to rent a vehicle. The staff is extremely gentle and helpful specially Zeeshan the manager he makes you feel at home, comfortable and polite. Always got all the rental needs from them. The service is beyond your expectation.

Peter Shih

Very nice front desk, will rent again here if come back.

matt riverin

they called me to arrange a pick-up. then they didn't show up. then they said it was because I never called after work, but they called me after work to arrange the pickup time. Why do I need to call if I already talked to an employee there ??? They also told me that i had to return the car on a certain day (insurance was only covering me for that period). The date they told me to return was wrong and then they said they never told me that date. the last thing is they did was tell me i was going to get my deposit after 2 business days. its been 2 weeks and im still waiting. very poor communication. they like to blame the customer for their mistakes. GO TO DISCOUNT, I got way better service over there

T. S

Picked up the rental from Riley, he went above and beyond, as I'm sure all the staff at this location probably would. Everyone was helpful, and courteous.

kevin s

Excellent experience renting a car from here , Mike and hes crew were , very polite and helpful ! Will be back definitely ????

Albert Fish

My rental car locked me out when I ran back to my house to grab something. My keys.. everything stuck inside the car. Called Enterprise and the guy took my number told me he'd figure something out. Never got a call back and then he left 30 mins later because they closed and left me hanging. It's -25 outside and my keys are stuck in my car. Been waiting over an hr for a call back and nothing. Thank you whomever you were that just clocked out and left someone waiting. I'll now have to pay for someone to come unlock for me after 2 hrs.

Daila Jaudzema

Dylan and Sky are very professional and helpful. Highly recommended.

montu SINGH

Terrible experience, rented caravan for one day and it's been one month they didn't gave me back my deposit of $350.when I called about the issue their manager eshaan was rude not only him that branch is managed very poorly. Deposit should be given back at the time of returning the car.every time they make excuses,so be careful guys if u renting from this location. They are bunch of u know what..

Sanghita Datta

I took monthly rental from them and wanted to change the car few weeks later due to oil change issue with car. Asst manager Daniel came to my place and exchanged the car. I will definitely go here when I need to rent. Very satisfied.

Tim DeWolf

Had the car/vehicle ready to go early.

Evan Cao

Very slow service. After getting the phone call to say my vehicle was "ready" waited for over 30 minutes after arriving.

Anastasio Garcia

I am very happy.They are doing very well and I will recomend them to anybody who request a good car

Marlon Davey

Great service, great car! I will be back again!

Jeremy Trufen

Great service and nice staff

Chantelle Brown

Terrible experience - after explaining my situation with another rental company they told me they had a vehicle that could accommodate me (needs being anything that would carry 5 people..(2 carseats) - not so difficult - anything with a 3rd row or any minivan would have worked....NOPE they had a Yukon XL for me!!!! I knew I could handle it as our other vehicle is a 2015 F150 but I was desperate as I had grandparents to pick up at the airport that afternoon! they ensured me that they would call me with another vehicle option in the next couple of days.....I only needed the rental for 4 days anyway and never received a call from them (Shocker!!) THEN it hit me - I had declined the extended coverage and they saw me coming a mile away!! They have since accused me of denting the vehicle....the dents (they are in fact there) were present when I picked the vehicle up...I commented as we did the walk around but the associate ensured me that they were within the 'circle' on his little magic measurer and to not worry about them! HA yea - whatever! Upon return this associate says I dented the vehicle and it was now not even able to be rented out and that I would have to pay for repairs! As a woman there with my toddler I felt defenseless as it was like talking to a brick wall! They knew they had me and that's all there was to it! I had no proof. I have pics of the dent....how small they were ....on a BLACK freshly washed vehicle in the glaring sun....as it was returned slightly dusty and in a more shaded area....boy did those show up....(the vehicle barely left our driveway in the 4 days!) Anyway....words of advice - NEVER let them downgrade ANY little scratch you see on a vehicle....especially if you deny their coverage! DON'T EVER rent from these guys .....especially if you are a lone woman and maybe with a kid or 2! I have never had an experience like this with a rental car company and I will never rent from this location AGAIN! Very disappointed!

Stephen Ditchburn

Awesome job you guys, in particular the guy that give me a ride back to my truck and spotted my phone and tracked me down and give it back to me after I forgot it in the rental. If I ever need a rental in the future I know where I'm goin.

LEE WHITMAN

Great Service!! Diego went out of his way to pick us up at the hotel by the airport in the pickup we were renting for the week. We had lots of ski equipment and luggage so very convenient. When we brought truck back at closing time they secured a van to take us back to the hotel. Diego was very easy to deal with and responsive to my questions and checking out the truck on pickup. I will use Enterprise again. Especially the Edmonton Trail Branch in Calgary.

Uriel Trahtemberg

After looking and looking, I end up going to Enterprise all the time, so I've stopped comparing rental agencies and go directly to Enterprise. Beyond the rates and conditions, there is a service ethic and trying to help and give as much as they can give. The process is electronic and streamlined. When renting cars, there's bound to be problems from time to time, no matter what. The big question is how easy it is going to be to solve it, and how fair it is going to be for the customer, and this is one very important area Enterprise have proven themselves to me.

Katia Rivas

A man name Moiz helped me out went above and beyond to make sure I got a rental I was looking for. I really appreciate great customer service!

Vladimir Malashkevich

The staff is very friendly and professional: good training. Of course, they offer you adds-on, but without misleading aggressive sales tactics, like in some other rental locations. Car pick-up and return took minimal time. We were given a clean new car (350 kilometers old!). We wish all ours rental experiences went as smoothly as here!

Warren Specht

Great,very accommodating. Alive ready to help ,personable. Pick was a man with good info for our trip.

Kayla Johnson

They were professional and understanding to my situation. There was a mechanical issue with my rental and they fixed the problem right away!

Arlene Kaplan

First class staff, first class car rental company!!! We have been reading about all the horror stories about car rentals in America about other rental agencies. I remembered when I needed a rental in America when my car was being fixed that Enterprise picked me up and were terrific. We needed a car for two weeks on vacation and decided on Enterprise. Best choice we ever made! We will be using Enterprise in the future!!

admendez

friendly, accomodating staffs... fast service!!

DAVE HAGGETT

Great service. Top notch! Thanks Jay!

Carleen Jenkins

Car has never been ready for pick up lately

Mike Lawns

I had my vehicle stolen and enterprise was the company my insurance company uses. The location was closed on the weekend it was stolen so i was unable to pickup a vehicle until monday. My vehicle stolen was an SUV and the insurancs company stated the rental would be the same type of vehicle. This locatipn on Edmonton trail only had 2 cars available and stated they would call me when an SUV arrived. That call never came. The car had no traction and it was the week it snowed a ton in Calgary so i got stuck everywhere. The satalitte radio workex for a few days then was turned off. I called and complained and they stated it would be removed from my contract. It was on my bill when i returned the vehicle. After the first week my insurance company sent me a settlement so i was to return the car or pay a low rate to extend the borrowing time. I asked to switch it to my name and they quoted me at $160 for the discounted weekly rate. They then went on to ask for another $350 for a deposit which i refused as i had already paid $150 for the first week and it should transfer over. When i returned the vehicle as requested at 630pm, the next day i found out they charged me an extra day and 1 month for satellite radio i had cancelled. My bill came to $450 when i was quoted at $160 total. Very dissatisfied and feel cheated especially after my vehicle was stolen and i had no choice but to get a rental.

Thayer Abuhaija

The worst customer services, the manger cancelled my reservation and lied to us by saying they have a computer glitch. I called the customer and they said the manager lie and we have no glitch. Unprofessional manager and ignorant staff.

bzwueste

Helpful and friendly staff. Drove me to the car dealership after. Great experience!

Marilyn Feeg

I used to rent vehicles here, when they had a good weekend $ rate. But, the Staff should take a more proactive marketing/sales approach. If they have vehicles on the lot, on Thursday, they should phone some past Renters, & encourage them to rent a vehicle that weekend. As I've gone by, I've seen vehicles sitting on their lot, all weekend, yet they would not offer a special weekend $ price.

Gavin Helm

The staff were very friendly and very helpful. We were well taken care of there and I highly recommend getting your rental from them. Would definitely use them again!

rola li

All the staff were super nice. Zeeshan the branch manager is SUPER helpful and trustful. Thank you all for letting me have an unforgetable road trip.

Haijing Gao

Smooth process. Friendly staff. Car in good condition. Appreciate the ride to the airport after returning the car.

Paul Haukenfrers

Great staff and very helpful

Deston Smyth

Horrible service manager is the worst iv ever had to deal with. still waiting on my 200 dollars they owe me they said it would show up in the mail. Don’t bother reserving a car cause the manager will just give it away to his friends (I watched it happen infront of my eyes ) corrupted place I would stay away. Also take picture of the vehicle before you take it as they had tried to say It had hail damage made me wait a hour and a half for a secondary inspection witch turned out there was non. Good thing I had picture prof of when I originally took the car.

Mohidin S

I needed a car on short notice and I visited this location. I had a very good experience with Mohamed and the manager. They explained all the details and went above and beyond to make sure we were happy. I would highly recommend this location to my friends and family. Keep up the great work guys!

Colette Wilson (Colette)

I got a nice little rental car fast and easy while my car was in shop

DAN Stech

What not to like. new car, great service and proper notice for a drop off. Thanks guys for making an easy change over!!

Scott Walter

What can I say. Every single person we dealt with here has been amazing. The one fella that really stood out to me was named Desh. He helped myself and my wife with getting everything figured out when we first arrived. I really wish I got the fellas name that helped my wife out when she had to bring the vehicle back because of a minor issue. Dont change a thing. You all are doing an amazing job. I will always be an enterprise customer because of people like yourselves

Tamara Howerton

Fantastic customer service!!! I was in and out with a car in less than 5 minutes. I have been there 3 times this year. Every visit was the same friendly service, great attitudes!

Jeff Schroeder

I was exceptionally impressed with the professionalism provided by the manager of this branch and how cool he reacted under pressure. My insurance company booked my rental through the wrong office and the manager simply started a new file made arrangements for a pick-up of a vehicle that met my requirements and made it happen. I would recommend this office without hesitation. Great Job!!

marc bosse

These guys were absolutely awesome! Best rental car service I've ever had. Picked me up dropped me off! No problems. I highly recommend this place. Also they were the only ace able to find me a truck.

Stefan Schlick

Nice folks! They gave us a ride back to the airport during rush hour. My minivan was brand new and the didn't complain when we brought it back pretty dirty.

Rohit Sharma

Good staff and service. They were very accommodating and friendly. Helped me select the a good vehicle for my trip.

Janessa Stefan

I have never rented from this location before and upon trying to contact and arrange a rental, I called 4 times with little to no contact with anybody working in this location, within an hour. One of the times before I even got connected to a customer service representative, I waited 5 minutes on hold, the next time almost 10 minutes. Once I finally got through to an agent, I asked her a couple questions, then she directed me to another person, where I was left on hold, then asked to complete a satisfaction survey which got a 1, and then the call ended. This is HORRIBLE customer service and I will NOT be renting from here. Get yourselves together, this is terrible.

Guy Tennant

Always professional.

Dena Brown

So far not impressed. I called this morning at 730 to confirm they would pick my up at 9 at body shop, they confirmed, but no one showed up. A car came up to pick someone else up so I got a ride with them to Enterprise. When I asked why no one came to get me for my confirmed 9 am time, they told me to body shop needed to call them when I was there, which was 9 am which I had already confirmed at 730. My car is part of an insurance claim and I was told I would get a comparable car to my BMW and I was given 2 choices, the boat that I'm driving or something that looked like a sewing machine and probably handled like one. Not a happy camper, if it wasn't an insurance claim, I'd go elsewhere. Thanks for the email Chris, I've responded with all the details. I received an email from Dylan the other night saying that he would like to fix the error and provide a comparable car, and when I responded back, I never heard back from him again. I've let Enterprise Head office know of the situation as well as my insurance company.

D Ch

Oh. You are too far. We can't pick you up. False advertisement much?

Tracy Ryan

Great customer service. Saved $$$ by taking a taxi from the airport to this location rather than renting at the airport. After returning the car, they gave me a ride back to the airport. Will be doing the same next time I'm in town.

Deidra “Vitamin Deids” Friesen

Top notch service. Friendly staff make the experience so easy. Especially when it's no ones fault my car got broken into and needed a rental. Thanks to everyone!

Cynthia Schantz

These guys were really great. They were fast, helpful, and polite. Highly recommend!!

Young Choi

After Canada day I could not make a reservation on their website. The website kept showing they are out of cars even at the airport branch. So I chose this site which is the closest from the airport because I had to drop oneway rental from fort mcmurray. They accepted my one way drop off without extra fee even though I suppose to drop it off at the airport. And they helped me find the gas saver car for another oneway to Manitoba. I really appreciate with your flexibility and care for customers. Thank you!

Steve & Mary Lou Bartoletti

Zeeshan Nanji, the branch manager at this Enterprise, really understands customer service. When the car we had reserved was not ready on time, he discussed options with us and gave us a great deal. We were happy with the whole experience, including the driver pick up and the flexible return.

T Good

For work purposes, I rent from the Edmonton Trail NE location on a monthly basis. Initially I chose this site only because it was close to my home. Now though, I refuse to deal with any other location or rental company - either for work or personal rentals. Each person I have dealt with at Edmonton Trail has always been super friendly, efficient, and the epitome of professional. The staff are fantastic at getting me checked in and out the door as quickly as possible - even during their busy times! I'm thankful to have found such a solid, dependable, friendly, service-oriented team.

Hamid Bari

I rented minivan and when returned the vehicle I did not received the receipt in next 3 days. Staff pretend to be nice and ask for good customer feedback by putting their own words in your mouth. Enterprise is great car rental company but this particular location staff are horrible. I will not rent a car again from this location.

Liubov Kalinichenko

We had a great experience with Yeftal! Thank you so much for bringing us such an attentive, caring and positive experience at the beginning of our vacation!

Kimberly McCloy

Excellent Customer Service and awesome Staff.

Wayupnorth

Dylan was extremely knowledgeable and helpful. 10/10 would recommend.

Y Qin

great service. quick n friendly.

Betty-Anne Purdy

Always great service!

Brenda Haines

Awesome staff that make your experience a breeze!

Kirk Caw

They're great! I'm a super paranoid (especially after watching all those documentaries on extra fees and ways they steal your money at car rental companies), but everything went as expected. I inspected and received the car and was ready to leave in under 10 min! It was cleaned and wiped and super stoked to take the Mazda6 for a weekend. And when I returned it, I was charged what they had promised in their quote - no extra fees or add-ons. Great stuff :)

Romer Isidro

Poor customer service, inconsiderate. They did not adjust to the covid pandemic.

Kiyomi Gibney

Great customer service! Super efficient and helpful. Returning the car took no time at all, and the staff are friendly and knowledgeable. Would 100% recommend, and will be a repeat customer of this location!

Peter Oesterreich

Amazing customer service, super personable and helpful with our trip. Great recommendations of places to see and eat.

Trung Luu

I rent here a lot.. at least 6/7 times already this year alone. The lady manager here is not nice and rude. She won’t tell you if she downgraded your booking. This last time, I was just a bit late to pick up the car, she gave my car away and say there’s no car for me. Not a location I can rely on anymore.. Gladly take my business elsewhere..

David Johnston

I was double booked at a Calgary location and they only had the wrong size car immediately available.. To avoid holding me up, they set it up for me to drive that car to a Canmore location and pick up the correct size car 2 days later. Also, the car, a Chevy Malibu was great. Kudos to all.

derrek murphy

I have tryed so many different rental car companies . I find enterprise to be alil above average on price . I also find them miles above average on service . You always get a new clean well maintained vehicle . You always get the best staff . And they dont hide prices . Straight up . If you want dependbly the best in the buissness. Then these are your guys

Lina Chyz

Adeel and Haris went above and beyond to answer questions before I booked and made sure the GPS I ordered was ready for my trip to Banff. They even made sure I understood how to use it. I was extremely nervous about making the solo trip and their help really made me feel more comfortable. Thank you so much.

Anaïs

They told us liability wasn't included and we had to pay the full insurance for 25$ per day to get it even if we had all the rest covered which is a lie

Maksym Pylypenko

Reasonably priced and clean vehicles that come along with superb customer service!

Amir Bishara

In and out in 10 mins! super friendly service and were all ready for my arrival! Only 10 mins away from the airport! Will have my repeated business!

Donna Waldmann

Staff very polite and efficient. Would highly recommend. Will definitely use your service again. Thank you. This was the crowfoot location

Sam Karb

I wish I could put 0 star... I called 2 hours before my pick up time to make sure that everything was fine and I was told that yes. When I arrived to the location, people were waiting for hours .. I’ve waited 3 hours before my turn arrived.. but to get the car they took me to another location which was 30 minutes away from where I was supposed to pick it up.. it wasted my day during my holidays vacation. Seriously guys, I was expecting more from a big company such as Enterprise. Very very disappointing! So for god sake... STOP OVERBOOKING CARS!!

L. L.

Awsome service and they made it real easy to get a car and drop it off.

roberta ficaccio

The staff at the enterprise at McKnight blvd and Edmonton trail were outstanding. They went out of their way to accommodate my mother , a senior, and make sure she was comfortable with the rental. They checked in. And followed up the concerns she voiced. They were flexible and very helpful and understanding with my anxious mother and helped make the whole process including the insurance coverage portion very smooth. It was a rental partly covered by insurance after an accident and they were great at helping her feel settled after the experience. We are very grateful for the wonderful customer service and positivity everyone there expresses in every interaction we had with them. Thank you

Beth Leyson

Friendly staff, accommodating

Miranda Jardine

I would give 10 stars if I could. Twice now I have dealt with Brian and he is fantastic. Both times Brian gave me a great deal. I will definitely be back and would absolutely recommend this location to my family and friends.

Jim Ketterer

fast and good !

kenna Maraba

Haris and his colleagues are wonderful.You will definitely get super customer service from these guys at Micknight/ Edmonton trail and Countryhills Toyota. thank you Haris

John Leacock Jr

Excellent !!

David Haley

The staff were very happy, friendly, and efficient. I hope they are treated like gold by the company. I would have given them a five star review before Desh (I hope I'm spelling his name right) returned the garage door opener I forgot in the rental and gave me a ride to the auto body shop to pick up my car.

Jenna Maetche

This was my third time renting a vehicle from this location. I got a compact vehicle with the understanding that it is a smaller vehicle that wouldn't have the capability of something larger. With that being said, I was still expecting to get a reliable vehicle that can stand albertas winter roads. The drive on these roads - both highway and residential streets was nothing less than horrid. The tires are not meant for winter driving, even though the manager says otherwise. On top of that the windshield washer fluid was not topped up and I ran out making visibility awful. When I returned the car, I spoke to the manager and expressed my concerns. Instead of apologizing for the inconvenience I had, he made excuses to defend him and Enterprise. He made it out to be my fault because I got a compact car. Even though they refunded me the cost of the rental, The customer service I received was awful and not even an apology was given. 2/3 times I have rented from this location there has been nothing but hassle and no sympathy from the staff themselves.

Miguel David Solís Benítez

Only 4 stars cause due Covid Pandemic they make the greatest effort to meet the customer's requirements. Even if they are not sense currently.

Jennifer Lesage

Madam and dilon are fantastic

Kenneth Prentice

It was great very friendly staff

Jody See

Wouldn't rent a car due to covid for out of town and said they couldn't for my brother needed to get home and this was just last few weeks as we checked out to drive

don giftson

This is the best place to rent a car.... Amazing service....They have cars in excellent condition.....

Carmela Russo

Very helpful and cost Worthy.

duyoung lee

Efficient, fast, friendly

Keith L

Excellent customer service.