Reviews of Salter Group - Alexandrite Real Estate Ltd (Real Estate Agency)

Kyle Arctander

We feel very fortunate to have begun working with Mark almost a year ago and highly recommend him to anyone else who may want to sell, or purchase a home. We first met Mark when we wanted to list our condominium (August 2020), being the first time that we sold any property. We had many questions about the process, all of which were answered quickly, and professionally, helping to set our minds at ease about the sale. Through Mark’s expertise and knowledge, we were able to sell near-asking within 2 weeks. Since the sale, we received automated listing emails through their services with prospective options to buy. When one appeared, upon our request, Mark was able to schedule a showing within a day, sometimes on the same day. He walked us through the showings, describing features that we may not have been aware of otherwise, all of which helped our decision-making processes. When our dream property became available, we did not hesitate to request a showing, and submitted an offer shortly after. The only issue was that this was on a Fathers’ Day, however Mark was attentive, communicative, and willing to help us that day anyways, despite our thoughts that we might be able to wait until the next day. We ultimately negotiated a great purchase, and Mark was close at hand all the way through. Again, keeping our minds at ease throughout the process, helping to review documents and scheduling walkthroughs, and answering any questions or concerns we had.

Merrell Rome

I feel so fortunate to have had the pleasure of working with Jessica Salter as a first-time homebuyer. Jessica is professional, extremely knowledgeable, and was able to provide thorough step-by-step guidance as we explored each option that became available. She also has a great network of connections in the Victoria area, which was hugely beneficial in completing each step of the searching and purchasing process. Beyond this, Jessica is so patient, and was available any time I had a question, or to put my mind at ease when my nerves were getting the better of me. Ultimately, she was able to help me stay within my budget and get into my dream home. I fully trust her judgment and expertise in the competitive market in Victoria and the surrounding area, and wouldn’t hesitate to recommend her to anyone looking for a real estate agent!

Bruce Elliot

Mark and Jessica were outstanding to work with. Mark's initial meeting with us to discuss selling our condo was thorough and concise - pretty much had us on board from the start (he was in the running with a couple of other Realtors). Along our journey to sell, then buy, Mark's professionalism, honesty and integrity shone through and helped us a lot in making the best decisions. Thanks again Mark!

Heather Henzi

Mark and Jessica made the buying and selling process as painless as possible. While buying a home has its moments of stress, selling a home has far more. Mark and Jessica made sure we had all the help we needed to get our place on the market and sold in a timely manor. Mark has a wealth of knowledge that allows his clients to feel they are doing everything by the books. Jessica makes sure that her clients are taken care of; I don't think there is any time of the day she isn't working for her clients to make sure things are moving along. My husband and I would definitely use them again and highly recommend them to anyone! They are professional, knowledgable, communicative, and helpful.

Austin McFarlane

Jessica is very polite, professional, patient, and punctual. Knew everything about buying a home and recommended the best procedures to get it done quickly and pain free. Don't work with anyone else but her. She is fantastic! Mark isn't so bad himself... hes a legend.

Ramtin Rakhsha

We worked with Jessica and Mark during the Fall of 2019. Highly recommend them. They are well organized, respected, and hard working. Keep up the good work.

J P

Jessica Salter is one of the most honest people I know. Even during the excitement of selling and purchasing our home, she meticulously ensured we had covered all aspects properly. As someone who had many questions, I never felt pressured by Jessica to proceed a certain direction. As well, Jessica took the time to set us up with a staging company consultation (at no cost to us) to ensure our home was looking top-notch. Before photos were taken, Jessica eased my worries and made sure I felt comfortable with how our home looked and was very hands on to support us. Jessica is a strong negotiator and worked diligently to ensure we had the best results. It was a pleasure working with Jessica and I can't recommend her enough!

Sandeep Gupta

Jessica recently helped me purchase a beautiful condo in my preferred location. She has been extremely helpful and professional in providing the support and services that I required to purchase my first condo. She was always available and promptly responded to my queries. She gave me clear and useful advice and analysis which helped me make a good decision. Thanks to Jessica. I would strongly recommend her.

Roxanne Lane

We recently decided to purchase an investment property (condo). With Jessica's knowledge of the market her attentivness, attention to detail and professionalism, made her very easy to work with. She stayed the course through a very trying and frustrating buying process. Jessica went over and above with several inquiries during and after the process. I can highly recommend her to anyone seeking a truly professional Realtor. Roxanne Lane

Y Jay

Mark and Jessica are wonderful people and such knowledgeable and responsible real estate agents. Mark was available to answer all our questions even during his vacation and he had really good strategies on how to time when to list, sell and buy and it all worked out as he planned. We didn’t have a lot of knowledge or information in the market until we met Mark but selling our home and buying our dream home were managed so smoothly without stress thanks to him. His research and experience really made the difference in his confidence in negotiations too. We appreciated how friendly he was so we felt like we were talking to a friend! Plus he was honest and transparent about everything so we trusted him fully for the whole experience. We truly felt that he cared about our family and our home as if his family was gonna live there. (His research on details on the property was astonishing) When we got the key to our dream home, they prepared us such a wonderful gift package too. We will recommend them to all our friends!!! Thank you Mark and Jessica! R+Y

Gillian Henuset

Fantastic group of professionals. Every individual from Salter Group I had the opportunity to connect with, was: knowledgeable, a pleasure to deal with, timely with communications, and always willing to help find the answer to what I was needing. Will definitely use their services again - and I recommend them to absolutely anyone who's looking for a realtor.

Sara MacDonald

It was a delight to work with Jessica! She is very thorough and prompt to answer questions as they come up!

Shannon

Jessica was great! She explained the process in a way we could understand, she was easy to reach, and she made sure we were taken care of. Jessica caught things in the conditions agreement that we didn’t and made sure that we were protected - you could tell she had our best interest in mind. Jessica provided options for us when it came to negotiations and made that process less stressful for us. Jessica went out of her way to find out information about the area we were buying in that really helped us feel confident in our decision. I also liked how Jessica and her husband are real estate partners. They consulted with each other in regards to our purchase and that made me feel confident in each step - there was a team on our side. I would recommend Jessica to others!

Michael Hughes

Jessica made buying my first home an easy process thanks to her invaluable knowledge and experience and her efficient communication. I’d recommend her to anyone searching for a home in the area.

kris winther

If you are looking for a realtor look no further, Mark is extremely intelligent and well versed in the art of negotiations. Mark was able to get our family into our dream home for a price that was well-below what we originally anticipated. Mark is very responsive and transparent which has been rare to find. He’s polite and professional. Thank you Mark for your hard work and dedication into getting us our dream home. We will be using Mark & Jessica with all our future endeavours. Thank you team Salter! Best, Fabiola & Kris Winther

Karen Hofmann

Jessica is the ideal agent! She worked very hard for me, finding out information, explaining issues, arranging viewings even in a restricted time, and negotiating a good closing price for the place I bought. She was an excellent communicator, and really patient with my process of discovering my financial parameters, my preferred neighbourhood, and my living space needs. She was resourceful, respectful, positive, and professional in every way.

Joanne Trudeau

We were thrilled to have this dynamic duo of Jessica and Mark Salter represent us on the sale of our home. They brought a wealth of information, provided us with a very detailed market analysis, and sold our home in three weeks for over asking! Their professionalism, knowledge and work ethic made this interaction so incredibly enjoyable for us that it took all the stress of selling our home completely out of the picture. We would highly recommend this incredible team to anyone looking to sell their home!

Martin Damianoff

Jessica was very accommodating with my extremely compressed timeline. Being in the military and moving across the country we are sometimes not given more than a week to secure housing. Jessica made sure we were able to see every house I was interested in and was very diligent with gathering secondary information about each property. I would 10/10 recommend working with her. I will definitely be seeking her services for future real estate ventures in the future! Thanks again Jessica!

josh collins

Mark and Jessica were amazing to deal with when we purchased our home. Not only were they incredibly professional and thorough, but they were also great to work with on a personal level. I would highly recommend them to anyone who is looking for a real estate agent

Al Demir

Super professional and trustworthy service. They helped us to land in our first home in Victoria and made the process less stressful. Definetely recommended.

Jennie Peddlesden

Jessica and Mark are hands down the best realtors we have ever worked with. They were always easy to get a hold of and quick to respond to emails, texts and calls. Nothing was too much trouble. They were there for us every step of the way-- through two years of looking, finding the right place, getting an offer in, making sure we did our due diligence and getting us our dream home. Real Estate can be super stressful but Jessica and Mark made it easy and painless. We would (and have) recommend them to anyone looking for a realtor. Victoria has lots to choose from, but Jessica and Mark set themselves apart through their thorough knowledge of the Victoria market and their hands-on customer service approach. For any further real estate transactions, Jessica and Mark would be our first phone call.

Ian Goard

Jessica and Mark helped with the sale of our house and purchase of a condo. They conducted themselves with understanding, compassion, patience and professionalism. I would highly recommend them. They were very easy to work with and we were very happy with the process and outcomes.

Kate Donahue

I'd highly recommend Jessica. She was well educated, professional and extremely prompt in all our interactions. She realized how emotional and stressful the process was for us and guided us through it every step of the way. We had a deal collapse and within an hour she had worked quickly to line up 5 new viewings for our home - we received another offer that night! She worked very hard on our behalf and I'm glad that we had her and her team supporting us.

Susan Barry

Great work on providing us with background analysis, market conditions, etc. Tremendous follow up and value added decision support. A pleasure to deal with. Consummate professionals. Would definite recommend to other prospective sellers / buyers.

Janene Brierley-Green

Jessica helped us find a condo for our Son in Victoria. Logistically it was a bit of a challenge as he was living in Victoria and we live on the mainland. But Jessica was able to facilitate a day for us to come over to the Island and look at a few places and then help our Son with viewings after that. Our plan morphed along the way, we originally were going for a 2 bedroom but ended up in a studio condo! Jessica was patient with us and help us work through our various options. She was also very helpful and strategic during negotiations and guided us through the due diligence process when we were removing our subjects. She was very responsive to emails and questions and we would have no issue recommending her for anyone who is looking to purchase property in Victoria.

Richard Pardo-Figueroa

We don't have enough words to explain how positive our experience with Mark and his team was. We worked with him in three different transactions: - The sale of our townhome (listed four times in a really bad market): He never let us down, made every possible effort to support and encourage us, with his positivism, knowledge of the market conditions and respectful of our financial constraints to stick to a specific price range. The process was long and difficult, but not because of Mark. I mentioned this as a compliment to his continuous support, even in difficult times. He stayed with us, spent the time and effort and try to help us every step of the way. We finally sold for almost our asking price. We could not be happier and then we knew we were in great hands. - Immediately after, he found us the house of our dreams, challenging our preferences in favor for a better investment in the long run. He fought hard for us, in an aggressive negotiation which paid off four years later, when we decided to sell and move out of the province. - When that time came, we understood even better how right he was when he recommended us to buy that property. His months of planning leading to the listing, his advice, recommendations, assistance from his stager and photographer really made a huge difference. We honestly thought he was aggressive on the timing and pricing, and we could not be more wrong. It really paid off and thanks to his knowledge, planning and dedication the sale allowed us to create a good financial future for our family, while also enabling us to buy a superb property in another city. Mark and his team devote themselves to their clients. Excellent communication throughout the process, attention to detail, excellent service are just granted from the start. And Mark and his team mean it. We could not have found a better partner. We have recommended him and his team several times and he has never disappointed us or the people we recommended him to.

Jo-Ann Zador

If you want the best, call the best! The day my husband George and I met Jessica Salter at an open house was one of those days that were meant to be. We were both immediately taken with her so the next step was to engage Jessica and her husband Mark Salter for the sale of our home. Together, Jessica and Mark spent well over 2 hours one evening presenting a detailed plan on how they would market our home in a very difficult real estate market. Working with Jessica as our primary contact was a pleasure, we felt very well taken care of in hands that really cared. With great sensitivity to the emotional aspect of selling our home, Jessica's professionalism, her knowledge, her determination to make this a positive experience for us, and her always ready smile and words of encouragement were so appreciated. And she was always at the end of any call that we made to her during the process! It wasn't long before the happy day came that the cheerful red SOLD designation appeared above the "Jessica Salter and Mark Salter, The Agency" sign on our boulevard. So if you want integrity, honesty, compassion, knowledge and that personal touch on your side then make your call to Jessica and Mark Salter. We look forward to a continued friendship and yes, there will be more chocolate cake!