Reviews of Metro Property Management (Real Estate Agency)

Kangyu Wang

The service was excellent, the people in this company are really nice and helpful. Not only just show you the properties, but also follow up with you to make sure you get what you want!

Sandra Furneaux

I signed on with Metro upon the recommendation of a friend and they've lived up to their reputation -- reasonable rates and excellent service. I would pass on the recommendation to anyone who wants to rent/lease a property.

Marcelo Leandro Villalobos

Be careful with this company. If you are an owner or tenant, they will take advantage of you. Not recommended. People make mistakes, and we make a big mistake trusting this company and not record sometimes what they say by phone or in presence. whatever they say, do not believe them and keep the records. we left the home in the middle of the last month, it is already a month and they do not return the remainder of the month as it should be, this is a steal. they say they need to fix and retain the damage deposit, to repair the home without showing any invoice and in a way totally arbitrary, good business to contract thyself to fix something. Again, DO NOT believe this company, or you will be in trouble like me.

mary parrott

Peter and the team at Metro Property were excellent to work with. They are responsive to emails, rent the space quickly, and contact us with any issues for our input. I have complete confidence in them and highly recommend them, especially if you are living overseas!

angela davis

I am obsessed with Metro Property! Nicole is amazing. She has helped me out so much in our new place! If you're thinking between a compnay vs a private landlord I would go with Metro. So easy, everything can be done online such as paying rent and and maintainence requests which I LOVEEEE!!! The staff alone would make me stay renting from them. I wish i could give a better review or rating!!!!!

Scott Maher

Representatives always get back to me within a day, usually less, which is nice. The property they offered was clean and ready to go on time. No real complaints.

Ian Elstub

I lived in a house managed by them for about 2 years, and at first it seemed good, but once you have the lease signed they don't really care. It took a long time for some important things to get done, and for something to actually happen for them regarding an issue brought up during the viewing of the place, before they started doing anything about it, and even then it took a few months to fix the problem, only to not actually fix it. They're very strict on minor things they're not fine with, while ignoring major issues you've reported several times. If you have any other options, go with those, and only rent under Metro Property Management as an absolute last resort.

Michael Thomas Smith

It is said that one doesn't appreciate dedication and work ethic until those qualities have been withheld. Personally having dealt with a neglectful and incompetent Management company for years I was not expecting to be as impressed with this one. I was very wrong. Chantelle specifically handled all of my questions, concerns at anytime with quick and knowledgeable replies. My maintenance issues were all addressed same visit by two different gentlemen who were receptive to any additional problems that were not reported. I can definitely give this company my recommendation based on my individual experience.

Terry Janes

We have had nothing but positive results in dealing with Metro Property Management. We highly recommend the use of their services, the level of professionalism and response to our needs has been excellent. We are 600 kms away from our rental and we have no worries for over a year now. You wont be disappointed.

Tara Codner

Metro Property Management assisted us in locating tenants for our rental properties. Everyone that we had contact with were professional, quick to responding to our questions and went over and above in helping us. I would highly recommend them.

Levin Mejia

Everyone on the team is friendly and helpful. They are always there to answer any questions I may have and they answer them right away. They did an excellent job finding a great tenant. I highly recommend them!

Cody Barrett

Metro Property Management has to be the easiest company to deal with as a Tennant renting a house. Not only are the staff friendly and helpful, not to mention professional, but they have easy to use and convenient online tools. I manage all my maintenance requests online and keep track of my rent, as well as any other issues related to my residency. The repair crew is friendly and prompt. Nothing but good things I can say about the gang. 10/10!

Curtis Clarke

Never used this company personally but heard nothing but good things about them. Also like how they are active on social media which you have to be, to be successful in todays market. Whoever looks after Metro Property Management social media pages deserves a high five!

Bonnie Armstrong

We live out of country and have dealt with Metro for several years. We find them to be reliable and responsive to our needs and our tenant’s needs. We would recommend them to anyone living out of town or country or even if you are local and need someone to take care of your rental.

Katherine Allan

Helpful staff, great service!

Kendra Knowles

The process of finding a home in St. John’s all the way from the Bahamas was made simple by Metro Property Management. I did everything virtually from viewing to lease signing. Every step of the process was made simple by this wonderful small group of energetic and experienced individuals. Did I mention that they have a great mobile app that can be used to set up repairs, pay rent, view new listings and so much more. Check them out and I guarantee in 1 day you can be settling in comfortably in a new place.

Delia Warren

MPM manages our home and tenants while we are living outside of Canada and have been very reliable. They make dealing with our rental stress free by managing everything quickly and professionally. They take the worry out of renting and have been great to our tenants! The work they've had done on our house it top notch.

Dafna Ziv

I've used Metro Property Management twice to lease my home in St. Philips, and both times the experience was smooth with great results. The team is professional and quick to respond to all queries. I would highly recommend them.

Allison Duffett

I’ve been a client of Metro for almost 6 years. Prior to hiring Metro I did extensive research into choosing who would care for my property while I lived outside the province. I met with the owner, Peter, and was immediately impressed with how much he cared about the business and his clients. The service I have received has been phenomenal. The team is very responsive and makes me feel like my business is important to them. Erin, the Manager of Operations, is a complete Super Star. While I have had some very minor hiccups along the way (as to be expected when you own real estate), they have handled each one in a very professional and prompt manner. Peter has always reached out to ensure I am a happy client. Which I am appreciative of, especially considering how many clients he has. It is tough being a landlord, and even tougher being outside the province. However, I very rarely have to worry as I know I’m in great hands. Thank you Metro!

Lance Norman

Metro has been the property manager for our rental home in Newfoundland for the last year. We had our home rented out quickly and the tenants have been amazing. Metro has done an amazing job communicating back and forth and its has been a very easy process for us! I recommend Metro

Jeremiah McCarthy

From day one they represented their own interests, make bogus charges, providing no transparency and refusing to provide receipts for unauthorized work (which was clearly outlined in contract)... before the tenant moved in, I was wanting out of the contract and they have been an absolute parasite, and am now forced to seek legal action against them for damages. Caveat emptor!

Keelee Pham

Amazing company!! Only positive expierences. Highly recommend :)

Mishale Lue

I stumbled upon a picturesque house and contacted MPM immediately. The super friendly virtual service is fantastic! I highly recommend Metro Property Management, who will take care of everything. If you have questions, it's addressed promptly. Now I have that postcard view :)

Eric Ollila

I love Metro Property Management. Peter, Erin, Nicole and the rest of the staff are excellent to work with. I've experienced some really bizarre things with my rental house, but Metro Property helped me handle all of them-relatively stress free. And the best part about them is that if and when I ever had an issue, I was always able to call them and work through it to an acceptable solution for both of us. I would highly recommend them to anyone and I would use them again!

Stephen Emenike

Peter and his team provide high quality responsive service for my properties. Never had an issue since using MPM for the last 3 years. I recommend to anyone living in or out province for peace of mind.

Lacey Young

Had a great experience very informative and easy to deal with! Highly recommend

Danny Murphy

I have been using Metro to manage my rental for 7 months or so. Very good with dealing with my questions. Never late sending me the rent. We had a plumbing issue during the summer that led to substantial work. Metro were excellent with management of all that and we were able to get it looked after in a matter of days. With practically zero messing around for me. The ladies in the office know your name and property and are very caring and professional They are realistic about rental market and are quite good at screening potential tenants. Lots of help regarding the lease agreement and they are experts regarding the tenancies act. Well worth the money to find reliable tenants these days I would recommend without question.

Debbie Ryan

I rented from Metro for 2 years. They were so sweet to me. The agent Shona went beyond to help me find and secure a place. She also helped me when I needed to find another spot. The staff there are the best!!! I recommend them to everyone.

Mark fisher

Awesome to deal with! Very professional and proactive! Very knowledgable! Highly recommend!!

Shiloh Victoria

I rented from Metro for three years and just finished with them. Rented off other management companies in town before that and they’re def the best for customer service Only reason I left was because I bought a house.They have a new maintenance manager too now. I’d say any negative reviews you’d be best off to consider the source.

Ashleigh Hogan

I’ve been with this company for about 5 years. I lived out of province and never once have I been concerned. From finding tenants to fixing issues that arise it’s been an excellent experience so far.

James Vincent

Are you a slum lord looking for terrible people to help rip off the poor and desperate? If so Metro Property is the organization for you!!! If you're looking for a rental, stay away. It looks like everyone who has ever worked there has written a review. Please don't be fooled. This is a group of evil and hurtful people. Response to Metro: Lololololol not anymore. You guys would make my life hell until I left then keep my deposit. (I did get my deposit back, after two months).

Paul Downey

Professional, friendly, accommodating, responsive, proactive. They take good care of my rental property.

Emily Bean

Confused as to why I’m seeing so many positive reviews. Everyone that I speak to has nothing good to say about Metro. Nice people but don’t actually care to do anything in a timely manner or give you and information in when things will be happening to the house (maintenance etc).

David Galway

Peter and the team are excellent to work with and will take good care of your investment.

Liam McErlean

Metro did a real good job at finding tenants. They also responded in a very impressive manner when the scheduled occupancy date had to be brought forward by two weeks - they quickly mobilized all available assets (painters, flooring people, electricians) to make needed fixes so that my new tenants moved into a house gleaming with readiness. Bravo to Metro. Liam

Jason Bloye

Great company and staff.

Jo Galarneau

Peter and his team have always been responsive in managing my long-term rental property. They are pro-active in finding the right tenants for my house (as I love my first house) and they are always on the ball when identifying potential structural/design issues on their scheduled home inspections. They have a crew that have built me a lovely backyard fence around my property. They have also built a huge new retaining wall. It was a significant project that required excellent craftsmanship and back-breaking work. Peter even bailed us out the winter after Snowmaggen to clear out the driveway. We could not be happier with MPM and the Team.

Erin Ash

Very professional; respond quickly to both phone calls and emails. Excellent service - as a homeowner leasing through this agency I would strongly recommend Metro Property!

Jerry Jones

ABSOLUTELY HORRID TO DEAL WITH! Do not EVER rent a property from this company. The will not address any maintenance concerns. They will make an appointment and not show up again and again. It will LITERALLY take months to get any repair required. They seem to cater to slumlords who want to hide behind a company. If you are looking for a stress free rental...this is NOT the company for you.

zhongfa Pan

Wish I've paid attention to the reviews before putting my house on their hands. Before we signed the contract they seemed professional, respectful and caring. As soon as we got into a contract with them things changed. The tenant they found created damages from plumbing to windows to flooring to cabinets and breached the lease by smoking weed inside the house, yet they sided with the tenant the whole time, billed us for every damage and had us give tenant free rent while we were trying to fix the issues. They failed to complete the final walkthrough properly and gave the tenant their deposit back without having any of our damages covered. We ended up losing thousands of dollars for having the house in their hands for merely one year. They denied any responsibility for our losses and they may even deny that we've ever hired them. If anyone is looking for proof I have photos and receipts to send.

Casey Dalton

I’ve been a client of metro property management company for the last 4.5 years and I have received nothing but exceptional service from them from day one. If I ever had an issue, they addressed it immediately and worked to resolve it in a timely manner. The property manager, Nicole, is absolutely fabulous and will do whatever she can to help and ensure that you are happy. I had a hot water tank break on a weekend and the owner was so quick to get this fixed for me - within an hour of my call I had someone installing the new hot water tank. Overall, such a positive experience. Some people think a certain way about property management companies, but metro property doesn’t fall under that stigma. They are phenomenal and I would recommend them to anyone and everyone!!

Melvin Ruby

I have been dealing with Metro for over 5 years they are nothing but professional. Deals with maintenance in a timely manner. Great to deal with. If I move from in the future and that's a big if I will be staying with Metro.

H Fitz

I rented through this company. My experience was pretty good. I rented with them for about 3 years. Any issues I had got dealt with pretty much immediately. The lady in charge of maintenance was awesome to work with. It helped that the house was in great shape and it stayed that way. I have to give credit though to the lady who made it all go smoothly and the reason u get a 5 star rating. They need to clone Nicole. She is such a beautiful person, very professional, very understanding, she keeps it real. I had dealings with one other lady who was in a higher up position and she just made it so that I wanted to avoid all contact with them. You get more flies with honey and this comes natural to Nicole. She gets it❤

Riley Cook

once you have the lease signed they don't care about you. It took a long time for any of our issues to get taken care of but they're very strict on minor things they're not fine with. If you have any other options, use them, and don't rent from these guys unless you have no other choice. Don't bother cleaning on your way out, they will try and take your damage deposit anyway. I spent all day fixing things up, even went and bought paint to touch up areas of concern for them, and then they told me I owed more than my original deposit, save yourself the frustration.

RebeccA Warren

Lived in two of the lot properties st different times. First time was 4 years ago and just moved into another one. Love the new staff. They are great to deal with but are picky on their outgoing inspections. As long as you’re clean and take care of their houses they’re best kind to deal with

Doreen Pardy

Metro Property Management has been taking care of my rental property for 8 years now. I find Peter and his team to be excellent to work with, they are always on top of issues that arise, using their professionalism & reliability. I cannot ask for any better service, therefore I give them 5 stars without hesitation.

Sue Lacoste Hamilton

I was so worried about my daughter and her friend moving to town but as soon as I spoke to the staff at metro they calmed me. Even FaceTimed so I could see the apartment my daughter wanted. Can say enough about them. My daughter has never waited more than 24 hours for an issue to be fixed maintenance wise. Incredible company. 100% would recommend to anyone.

Erin Simms

Excellent service and friendly staff. Always there to answer questions and fix things! Thanks guys!!

Coleen Hickey

Excellent customer service. They found quality tenants, treated my property as if it was theirs. Would definitely recommend and use this company again!

Cynthia Parsons

I have been with this company 3/4 years any issues that came up were dealt with swiftly and efficient. Anyone looking for comfort and kindness, this company has got it. Wouldn't dream of leaving our home now found the perfect place.

Nadya El-Gohary

These folks are attentive, friendly and take care of everything. To date, being a landlord has not been a pleasant situation. Once we decided to go with Metro Property Management, every issue was resolved promptly. 2020 has been a trying time for everyone, and this company is working hard throughout it all. I highly recommend Metro Property Management because they go out of their way for their clients.

terriah Hansen

I have been renting from metro for just over a year now and have nothing but positive experiences with them. They are very caring people and are very responsive to maintenance requests. They are proactive in getting information out to tenants, particularly with the many changes that have come during the covid-19 pandemic and have online tools for their tenants to use to further streamline communication and maintenance requests.

Kirk Simms

awesome staff. really go out of their way to help in any situation.

Lee Hodgers

We have been with Metro for several years and have always been happy with their professional, prompt and accurate service. Metro do what they say they are going to do; manage your property in an efficient way with minimal input required by the owner. Email communication makes keeping track of information easy and a phone call is always available when necessary. If you want hassle free, worry free Property Management, call Metro.

Adam Dalton

We having being using Metro Property for several years now. they have being very professional and prompt. They go the extra mile to make sure they keep clients happy. Highly recommend Metro. A++++

Mayo . Vrba

They are responsive and do their due diligence. They have been respectful of my requests and have found great tenants for my property. I have never had to reach out requesting them regarding monthly rental payments. 10 stars!!!

CAROLINE GOSSELIN

We have gone through 3 property management companies in St John's and Metro is working out so well.... I'm not used to it! They stay right on top of everything, and have been amazing through this time of covid. I have a lot of confidence that we will be with them for a long, long time. Their level of communication is outstanding, we would highly recommend Metro.

Frankie Cortez

I rented from them awhile back and then again this year. The service recently has been amazing and I love their community outreach work.

Charlotte Gladney

Just wanted to ensure that I have provided enough details about this company entering into it's 10th year. I had started with a varied short term rental with Metro Property because of a "nightmare" home renovation. This company was extremely helpful in arranging a site visit from the Owner, Peter Curran, being a hands on personal and professional business owner. Needless to say, my rental unit became 18 months and I was very appreciative of this company and its continued help during my own personal home ownership rebuild. I highly recommend this business.

Natalie Tuglavina

Greedy bunch of crooks, don’t get involved.

Denise Radford

100% would recommend. Went tho a hard time and they were awesome to deal wit

Dallas

I have been renting from Metro for a year. Everybody is very friendly in the office. Anytime I have an issue it's immediately acknowledged and tended to in a timely manner Dallas

Andrew Pike

I currently have my home (with tentants) and as well I did own an investment property for awhile, where both homes have been dilligently looked after by Peter Curran and Metro Property Mgmt. Things are repaired for my tenants in a timely manner. For me they've kept good records & have collected rent efficiently over the years as well. I have been with Metroproperty for over 10 years now & i certainly think they're the best.

Glenda Ann Robertson

I have been renting via Metro Property Management since July 2019 and I can't say enough about their service. They are always ready to assist if needed, they do all possible to resolve any issues in a timely manner and are courteous and professional. I highly recommend them.

Michel Martin

I've been dealing for a little while now like a tenant and looking forward like an owner they look for both side as the owner and the tenant side no need to say who get the position of behing between the tree and the skin they are very good and open mind with your need and what they can actually can legally do very good????????????????

Sue Stylianides

Metro Property have taken care of our home for the last six years or so, and have been very professional, responsive and reliable. They have maintained our home in very good order, and organised repairs and maintenance when necessary. The rent and financial statements arrive on time. They have given us good advice, and we feel confident that our home is being taken care of. We used another company before this one and this company is vastly better. We recommend Metro Property.