Do NOT go through this realtor EVER! I've had plumbing issues for over a year and a half, tried to be very patient because they worked out a deal with me for cheaper rent. I tried to work with the realtor and their contractors to resolve the issue, but to this day the problem still persists and sewage from other units comes up my drains. The realtor wanted to relocate me initially upon discovery of the problem over a year ago, but never once offered to pay the reconnect costs or anything to compensate for their mistake of renting me a rental unit that was not in proper working condition according to the tenancy act.
They pretty much told me it wasn't their problem because I chose to stay there. Their contractors also left me hanging for many days rescheduling appointments because they couldn't make it. if it wasn't that, they always showed up late or didn't show or call at all. then there are the answering machine messages that I couldn't get through because the contractor's voicemail is full all the time.
This isn't even the whole story, but I'm sure you get the idea of the situation. Sewage spewing up plumbing for over a year is simply put, unacceptable and illegal, but they're handling it in such a way that it legally looks like they're trying to resolve the issue.
On another note they still to this day don't accept interact payment or e-transfers for payments. This makes it very convenient for persons with disabilities (wheelchair accessibility, etc.). You would think for being a realtor that's been around so many years they would be with the times.
The attached pictures don't do it justice. The sinks have overflowed too. You have been duly warned. Steer clear.