Reviews of CottageRentals247.Com (Real Estate Agency)

Rick Jones

Well I can't complain Great year for hunting and the cottage was great! staff let know about the area. Will be back next year!

Dale

Amazing cottages, so many photos to go over and I the staff have actually know about the lakes and the area. The owner said he has been to every cottage and photos are regularly updated and if there are changes to the cottage he let me know about them which was pretty honest and impressive. I felt a lot more confident in the cottage that I chose and it was a great experience to actually talk to someone than doing email back and forth. 5 stars

Azi Esfahanian

The poorest customer service that I have ever seen. Not recommended to any one. They rebooked our cottage without our permission and took $235 for cancellation fee! the manager was too rude, we never confirmed to rebook the cottage, they did and charge us as well!! I do not recommend them never ever!!

Jaromir Manda

I have recently rented a beautiful cottage on Jeffrey Lake with other two people through Cottage Rentals247. The agency functions efficiently when they ask you for money. However, when I send an email, asking for the return of our security deposit, which btw for pretty high, I didn't even get a courtesy email acknowledging my request. So, I called from home and enquired whether the cottage has been inspected after our departure. I was told that if the office doesn't hear from the cleaning crew, than they ASSUME that everything is OK. Nice going!! The cottage is about 15 minutes drive from the office in Bancroft. At least some staff member could inspect the cottage himself and let us know. I will let the reader to come to his own conclusions. Jaromir Manda

Tara Petrie

We had rented a cottage on Lake Papineau in July. All worked out well and we loved our stay. So we decided to book again for October. We booked the cottage in July for October and they requested the full rental cost be paid 10 days later?! While that was a little strange as this is not how the first booking worked, but we paid the amount due. In August we found out that we were not able to make it back up in October and I called to cancel the booking and receive a refund. A female answered and said she would gather the details and call me back. I did not receive a phone call, about an hour later I get an email advising I have to supply the cancellation in writing and there will be a $75 charge! Confused, I respond and inquired about the fee to which I was guided to their original website. Fair, it does state this in the terms of rental but what a money grab as they have done nothing, as the cottage was not available to be rented at the time we requested, the owner had made an exception so there was no one who was missing out on renting the cottage due to our booking. Also within the email, I had requested the refund in the same method to which they received it, E transfer. I was advise that they will get this done some time next week! What?! You placed me on a due date to pay but my refund is done when you feel it's convenient for You?! It was not a small amount of money paid to them, that they feel they can hold on too until they get around to it...really poor experience and makes me think twice about booking with this company. It's too bad too, as the owner was amazing and it's a shame the company he pays to represent him is not doing him any favours Renters Beware! UPDATE...so I get an email advising me the online banking is still down I will get a cheque sent and Sorry I wasn't happy with the service. (For the record, he claimed Scotia online was down, I have multiple friends and family who bank with Scotia and they said its been working fine) I respond to see if a refund can be processed to my credit card...I received no response. I called the office and Josh the president picked up line, who was clearly unimpressed by his tone. I expressed who I was and asked about the refund and the potential of being placed on my credit card to which I was advised you will get a cheque and that's the end of it as I am not happy with you and your Google review. I was so caught off guard, he told me I miss represented the situation. So I asked what do you mean? He said you'll get a cheque and we are done...he ended the call! So at this point no refund and no idea when I will receive the money. I am 11 years in a telecommunications company addressing customer service and escalations and highly skilled at what I do and I can not believe that a president of any organization would behave in such a manner.

Zoey Zoric

Have been renting cottages with Josh & Joanna for a few years now and it is always a wonderful and smooth experience. Cottages are as pictured on their website - if not better in person. Amenities are clearly listed and do not disappoint. Thank you for all the wonderful family vacations!

Ashleigh Moore

The cottage we rented was very clean and comfortable. Beautiful location and great amenities. We did have an issues with the wifi which was disappointing, however cottage247 was very responsive in trying to repair and provided some alternate solutions in the event we required an internet connection. I would definitely book through them again.

Rich Susik

Good layout, information is accurate. Booking is supper easy, back office tries their best to accommodate.

Christine JK

Useful tool with ability to filter criteria which makes my search more efficient

kathy maclean

We have rented a cottage with this company for the last 4-5 years. We have been very happy each year and look forward to coming back again next year!

Mina Ahadi

They screwed up all our plans for Thanksgiving weekend and they are very unfair to return our money!

WooKLasH

I was curious why we were able to book such a nice cottage last minute during summer months. Its all clear why now, word to the wise don't trust these crooks with a dime. Never again

Laura Vanderkooy

This is my second time using this cottage rental...Kind, knowledgeable people who know the area.

Cameron

Poor customer service. Please check the reviews before using this company.

Lukas Ratkowski

There should be 0 Star!!! Just read few other reviews and behold same issues over and over. Rented the place 3 weeks ago and we had the same issue. Wear and tare, part got worn out on foosball. Tried to do good and fix it. 247 rental company decided to go on spending spree and stopped replying to our emails and did not return our $1000 deposit. Took endless emails, phone calls and messages to get back whats owned! Stay away from their rentals unless you want extra stress and unprofessional service. Horrible service! ????????

Akeel Al-Shakarji

Stay away from this company. Customer service is awful!! They take your deposit even if you didn’t do anything.

Mike Toams

Stay away from CottageRentals247.Com They steal your deposit

Lisa Vande Goor

We enjoyed our stay on Benoir Lake very much. . A big thank you to the owners of the cottage and also to cottage rentals 24/7. They answered all of our questions and made the process go very smoothly - especially since we're relatively new to cottage rental. . thank you

Andrew Martin

Always a great experience renting through cottagerentals247.com! Beautiful area and excellent variety of cottages for rent.

Richard Banks

I have rented several cottages over the years with cottagerentals247 and have always been satisfied. They have never disappointed, 6 stars from me!

Brian Sim

We have been loyal customers to CottageRentals247 for the last 3 years. We never even bothering with any other rental company. Over the past few years we have yet to be disappointed. Thanks for everything. Looking forward to next year. Cheers Brian Sim

Nora Baker

I have been dealing with cottages247 for quite a few years now and they are amazing! We always get what we are looking for and need when requested. If you are looking for beautiful cottages to stay and helpful people this is the place to contact!

Rusul Theheb

We rented in COVID 19 time and the house was not cleaned we had to spend 3 hours to clean it so no one gets sick. When we booked the cottage it says no pets and when we arrived we saw a dog walking in the house, later after a few hours the owners dog also came. And before the owner try’s to be offensive there are two decks he came to the area we booked. Very unprofessional how they kept coming into the property once we paid and booked. I do not recommend to book this place. Find a place where the customer service is honest and respectful.

Tali Thompson

We've been renting various cottages from them for 10 years now. Other than a couple of hiccups over the years they have been absolutely fantastic. Our damage deposits are always back within a week, the cottages are always in great shape and everyone at the office is wonderful. Here's hoping for another 10 years!

Randall and Cindy

We have been renting cottages with Cottage Rentals 247 since 2008 and they have been consistently wonderful- attentive to emails, very responsive to comments and concerns and incredibly personalized, whilst also so professional!

lucas mcintyre

We have always loved our stays and it was always convenient to rent from them. Unfortunately in the past year our deposit that they issued back to us bounced and has taken 6 months to receive a refund. However this refund was $150 less than the $500 deposit originally provided. They site this as administrative fees. After their cheque bounced. I would seriously question the integrity of this business and caution others. I am very disappointed in how this company and owner have treated us with such immaturity and with such lack of professionalism.

Jac Terk

Good.

Gordy Desjarlais

Booked a cottage with them for deer hunting ,so far so good professional care and answered all questions,looking forward to hunting in a new area.

Brigitte Manuel

We’ve rented from this company at least 10 times and have always had a great time. Having said that, over the years We’ve experienced a broken hot water heater and bbq, and found a wasp nest, so we called the office and they’ve always had it taken care of it quickly. My advice to renters is; if you see something broken or damaged, call or e-mail a picture of it to 247 ASAP so that they can take care of it. And don’t disrespect the time that you have to leave the cottage by. People who say “I was only 30, 60, 90 minutes late” are the same ones who are sitting in a bar at the airport having one last drink while a plane full of people wait for them to board. And finally, be a thoughtful “cottage guest”. For those 1 or 2 weeks, pretend that cottage is yours.

Sarah Mens

We have always loved our stays and it was always convenient to rent from them. Unfortunately in the past year our deposit that they issued back to us bounced and has taken 6 months to receive a refund. However this refund was $150 less than the $500 deposit originally provided. They site this as administrative fees. After their cheque bounced. We would seriously question the integrity of this business and caution others. We are very disappointed in how this company and owner have treated us with such immaturity and with such lack of professionalism.

Nate Waiting

We rented a cottage the week of June 29th-July 6th 2018 at 22 Towes Rd on Stimears Lake, Cottage # 424. 206.50$ was taken out of our 1000$ damage deposit for scratches that were on the stairs at the cottage. When my husband and I did our initial walk through, the scratches were already there. We were commenting on how big of a dog the owners must have because the scratches were made by something huge. We have a Siberian Husky who is a runt and our friends had 2 little Keeshond dogs. None of these dogs are big enough to even make these scratches. As we said, we saw the scratches before any animals of ours were even in the house as well. When I called cottage rentals 247, they said the owner and cleaner said they weren't there before so we are required to pay the damages. When I asked the owner of the rental company if he looked upon his walkthrough, he stated that they have too many cottages to do walk throughs themselves, so it goes buy what the owner says. I asked him how he knows then that these damages are definitely from us, and he said nothing. I stated over and over that the damages were there, and that he can ask all guests during the stay, and he said that the owner says they weren't so we have to pay. The stairs have very obviously been damaged and patched many times from a very large dog leaving scratches, we even joked that it looked like a bear had been on the stairs. He also said the owners were quite peeved that we broke into their personal closet.... The closet when we got there was wide open with the lights on, as well as the doors and lights for the bedroom and ensuite the closet was in. To that he replied with silence. I asked him who was going to reimburse us for the physical damages that one child occurred when he cut his foot on glass left on the beach, with that re responded with silence yet again. Our children ended up finding more than 10 large shards of glass on the beach and in the shallow water near the dock. One of those children was just two years old, and luckily he didn't get cut. The glass was there from multiple occasions as there was green, brown and clear shards found. The owner of the rental company said they can't be responsible for things outside the cottage itself, even though it was on the property. We left a few pieces to show them on the front porch railing. We were also given an inventory list that said that kitchen towels and clothes would be provided, which there was not, so we had to take one from the closet they left often that we were apparently not allowed in. We ended up have to purchase other dish towels of our own to get through the week after someone from the rental company came by accusing us of breaking into this closet and went and locked it. Full cleaning supplies were supposed to be provided, but there were no proper cleaners, so again we had to purchase them. The bedroom downstairs where the other couple was sleeping wouldn't latch closed. They were forced to use a shoe in order to keep the door closed. We paid 3600$ for one week at this cottage and everything wasn't up to the standards they said and there is no refund for any of our issues, and yet they had the audacity to charge us for damages we did not do. From reading other reviews, the company likes to do this quite often.

Kady Belle

The boat house on Papineau lake was incredible!!! The owners were amazing as well! Hoping to go back next year!

John Miller

great cottage. the staff was very helpful when trying to figure out which cottage was best for us. we had a great time with family. good to get out of the city and enjoy the country for a change. we will be making this a summer tradition with our family. thank you cottage rentals 247!

Jess Reinsma

Our good friends Rented from cottages 247 and after hearing their story I am horrified by quality of the rental and the people that are in charge of it. Please please reconsider using them.

Derek Boucock

Rented a cottage in September in the Bancroft area. Positive experience dealing with Josh and Joanna and would rent again from cottagerentals247.

Jackson Reyes

We had such a great time at the cottage! Great time to have quality time with family! The staff at cottage rentals were great to work with. Very helpful and knowledgeable about the lakes and determining which lake best suited us. For example we were looking for a cottage for the best fishing and they were able to show us which lakes were best for fishing and we were able to find the perfect cottage with the best fish! Thank you again Cottage Rentals 247! We will be coming back for more fishing and relaxation!

J F

Great cottages + Great cottage owners + Great Company = Great Vacation

Rod Elliot

They just lost a repeat customer. We rented this year and notified them on November 11 that we would like the same cottage for the same weeks in 2021. On November 12th I received a call from Josh stating that there was someone else interested in our weeks but he would give us first crack. I explained that we have 3 families to coordinate with so I am 99% sure but just have to verify and I would get right back to him. He asked that I do in 24 hours and I made it clear that I would try my best but may need a bit longer in order for everyone to confirm. I was unable to get confirmation from everyone on the weekend and followed up again Monday morning. At 10:32 am today I received an email from CottageRentals 247 asking if I had made a decision yet. I emailed them back at 10:40 am asking for a bit more time and again explaining that I have been unable to reach one of the families. I heard back just over an hour later and immediately emailed CottageRentals 247 at 11:51 am confirming my weeks. They responded at 12:03 saying it was no longer available and had already been booked. I was dumbfounded. I immediately called and spoke to Joanna in the office. She confirmed it had been rented and said I should speak to Josh who was out of the office but said she would have him call me as soon as he got back. I did not hear back so at 3:15 pm I called. Josh was in but had not returned my call. Josh said that it was Joanna who had emailed me this morning and they had not communicated and he went ahead and rented it. I explained that passing the buck to Joanna was unprofessional and regardless of who sent the email, it was a representative of his company and they need to make good on their commitment to me and call the person whom they mistakenly rented to and explain the mistake and rent to me as was originally promised. Josh was unapologetic, quite rude and stated that he had no intention of hounouring his company's promise to me. If I could give less than 1 star I would. Do not do business with CottageRentals 247. Update 11/17/20 Funny how their tone changes to pleasant in a public forum. Don't be fooled people. Their account is inaccurate. Why would I go to the time and trouble of writing this if it were not true? I have nothing to gain but to share my experience so other will go in with eyes wide open. They asked me if 24 hours was enough time. It was not an ultimatum nor a courtesy as they would have you believe. I was very clear that I was coordinating with 3 families and would likely not know until after the weekend. I have their email from Monday morning asking me if I still want the cottage, then telling me an hour later that I'm too late. They were neither courteous nor professional. We did have a great time at the cottage last year but that had nothing to do with them. The owners of the cottage are great. Unfortunately they chose to use an unscrupulous and unprofessional booking agency.

Darren McCaskie

They are a very friendly group and great to work with. They offer a wide variety of cottages to choose from to rent. I recommend them if your planning a summer holiday or if your thinking about renting your cottage to earn some extra money.

Malak mohammad

Do not visit this place, they take away ur deposits for fake problems. The place was dirty not worth the price.

N Hosker

Just got back from renting a cottage through CottageRentals247 wanted to write a quick review to say thank you for assisting with the cottage rental. What a fabulous spot! My girlfriends and I had the best week together and absolutely loved the cottage. #354 Boulter Lake CottageRentals247 ensured all our questions were answered and the process was seamless. I would absolutely recommend using this company!

Josh Dale

I can’t say this enough. Be cautious when renting with these people. The Owner is extremely unprofessional and has no idea how to run a business. We will not be using them again!

Marny Watson

We rented two different properties for a first time this summer. We had wonderful experiences at the cottages with great memories! The cottages were clean and welcoming when you walked through the door. They had everything and more needed for cooking and entertainment. Cottage Rentals247 were always there for us when we had any questions about the properties, bookings and for payment. We will definitely book with them again.. looking at next summer already! Thank you for wonderful relaxing memorable holidays! Cheers!

Jack Williams

Loved the beautiful cottage we rented! Peaceful, private and lovely view of the lake. We were very impressed with the staff and their time they put into finding a cottage that would suit our family. We will definitely be renting from Cottage Rentals 247 again!

andrea white

Our family rented a beautiful, spacious cottage that really was like a home away from home, with so many comfortable amenities. The price point was quite reasonable and we will deal with this agency again in the future!

Rick Trapnell

Just ended another Fall rental in the Bancroft area!! Weather was excellent for this time of year and the colors were fantastic!!!!! My family has been dealing with this company for about 15 years .We have been to numerous cottages in the Bancroft area and have always found the information about each one accurate and helpful in making our decision where to make often thought of family memories. The staff has always been excellent! We always try and leave the cottage as we found it as it is actually someone's "home away from home". I would and have recommended Cottage247 Services to my friends, family and anyone looking for a great rental experience.

Patricia Glover

I have had many happy cottage experiences, from various cottages in and around the Hastings Highlands, all using CottageRentals247.com. Joanna and Josh have been very helpful and solicitous in trying to accommodate my needs. I will definitely rent through CottageRentals247.com again.

Emma Maclean

We have rented a cottage 3 times and have loved our stay. The company has always been prompt to answer questions for us. We already plan to come back again next year and the kids are already excited!

Kristen Gardias

Josh and Joanna were amazing - we rented two cottages this summer with CottageRentals247, and the entire experience was seamless. They were always responsive and happy to help. Highly recommend.

Darren X

I was a little worried because they had a few bad reviews. I had nothing to worry about though. Communication was great, they answered all my questions. They were even nice enough to give me a late checkout!! I would book through this company again.

Katlyn Smith

We enjoyed this cottage so much! Our family had an amazing time! The staff was great to work with! We look forward to coming back next year!

Slav Rys

STAY AWAY!!! Great property but Cottage Rentals 247 is absolutely by far the worst company I’ve ever dealt with. We rented cottage 444 on Bark lake, fantastic property. We would rent it yearly if it wasn't for the management company. We had accidentally broken a bar from a cheap foosball table, we immediately owned up to the issue upon checkout and would cover the cost to replace the damaged piece. Our honesty was rewarded by these guys charging us for the full cost of the table even though the replacement part would cost $30 shipped to the property directly from the manufacturer, I was even going to order extra parts as a goodwill gesture and because the cost was mostly shipping. After I had disputed the fairness of charging us the full cost of the table, Josh from 247 made it pretty evident that they will do what they want with your $1000 deposit. They charged me the full cost of the table plus an additional $90 for no good reason. After three unanswered email inquiries about the additional money charged, I had to call them to finally get the additional amount refunded. No explanations, no apologies. I’m just dumbfounded how a company can exist treating customers this way. By the looks of the other reviews they shouldn’t be in business as our experience is not a unique one. Buyer beware.

Bob Brown

It was our annual fall retreat and we just love to come back year after year. Great cottages, great owners, I love Bancroft :-)

Margaret Smit

Very responsive, good experience

Sara Minaker

We have rented through this company every year since 2009. We have never had an issue! ( some years we have rented at multiple cottages) If you respect the property & the conditions of your rental you will not have issues.

Jayne Paquin

We have rented cottages for several years from Cottagerentals247 and have had exceptional experiences. From ensuring we found the cottages that suited our family’s needs to providing tips on the area, we have been thrilled with the attention to details and support. We will continue to rent every year because it is such a positive and consistent experience with a high quality website & available help if you need to speak to someone! Thank you!!

hadeel al-shakarji

The place that we rented was good but the customer service was terrible, they were rude and made stupid claims saying we damaged things. When renting a place, it’s the risk you take. But taking over $200 for something that is so small doesn't make sense. Rent from Airbnb and at least they will help you. Also the owner will read this and be so defensive, that’s how you know they are wrong!!

Rob Baragar

Do not rent from this company. They make up bogus claims to charge extra for cleaning. I was charged extra and asked what the charge was for, as we left the cottage in immaculate condition. They never would answer what exactly the charge was for. After this experience, I was speaking to my aunt, who the year before used this company to rent a cottage. She was slapped with a very hefty charge for cleaning. Many other cottage rental companies out there that are honest and have integrity. DO NOT rent through these guys, unless you love paying extra for no reason. Update after response: Yeah Cottage 247, its all my fault, look at your reviews from other people and give your head a shake. You are skimming from peoples deposits and giving extra bogus charges. I have to compliment you on the side business model. Maybe next step should be a pyramid scheme. Trust me I can live without the $30, its the principle. We left that house in perfect condition and your cleaning person's extra time is just bogus. Fool me once shame on you, fool me twice shame on me. We will be a one time customer, thanks!

Cindy Young

We have been renting cottages from CottageRentals247 for a number of years. Josh and Joanna have always been professional and helpful. My family and I have very specific needs for a vacation rental and they have always done whatever they can to ensure that we get the experience we are looking for. It is peace of mind to have someone else handling the booking and everything else involved. My family and I will continue to use their services and highly recommend CottageRentals247!

Norma MacQuarrie

I will not conduct business with this company or cottage owner again for the following reasons. Recently we rented a cottage at 36 Elgin Road on Boulter Lake for a week in August. Upon our arrival it was discovered that the paddle boat was not operational contrary to the advertised spec sheet. Shortly thereafter it became apparent that the fridge setting could not be adjusted to prevent the freezing of our vegetables. As we were preparing to depart, the cleaners (who I believe were the owners) rang the doorbell at 12 noon (the advertised check-out time). I invited them to come in and inspect all rooms on the premises which had been cleaned and scrubbed except the kitchen where we were undertaking final packing and cleaning. They refused to enter the dwelling and chose to sit in their vehicle which was parked in the driveway. There was also opportunity for them to begin their exterior property check at 12 noon. We were out of the house by 1 PM and required another 15 minutes to pack and organize the car prior to vacating the driveway. It came as an utter shock when CottageRentals247 advised we were being charged $60 for a late check-out. Although every opportunity was extended to begin their inspection at 12 noon, they chose not to. Secondly, I have stayed at hotels, Airbnb and hostels all over the world and have never before been charged for leaving one hour late. When asked how we would be compensated for the lack of paddle boat use and loss of fresh produce Josh, CottageRentals247 President, replied "it's too late for that." This behaviour is the epitome of poor customer service and inept management. - Response to business reply - As a businessman I suggest that you ensure your information is accurate and facts are correct. You are mistaken saying I rented a cottage from you in 2015, 2016, 2017 and 2018. This was the first year I rented a cottage directly from you. Last year I jointly shared a cottage rental with my sister. My sister has rented from you in previous years not me. It's best that you contact her directly should you wish to solicit positive comments regarding her experience.

Jessica Kershaw

We rented from Cottage Rentals 247 for one week last month. We had an amazing week. Cottage was very clean and had everything we needed. Beds were very comfortable. Staff were great. We will definitely rent again next summer !

Mathew Arscott

We rented from Cottages 247 last year during COVID and at first we didn’t want to write a bad review but after our family had to deal with the owner we decided to make sure people seriously reconsider using this service. They are belligerent and unprofessional.

Robert Mann

Used them in the past before buying and they are a very honest company and went through every detail of the rental with me to ensure I was comfortable with the cottage. Yes you can call them anytime too 247 :-)

m scheffel

Great service. Nice staff.

Ash Master

I'm very happy with the accommodations that cottagerentals247.com has provided and have told many friends and family to use them. :)

Am M-S

We have been repeat renter's for a few summers now and we have had nothing but positive experiences with the cottages and the cottages 247. (Remember cottages 247 doesn't own these cottages. They are the middle man for the owners who rent their cottages.) This summer We rented during "covid times" and the cottage was clean and sanitized. We had no concerns about Covid. We had adequate supplies on hand to clean as needed and before leaving. (we always clean spotless when we leave as a way to say thank you to the owners for letting us rent their cottage - makes their deep clean Easier) The paper work provided before and after the rental of a cottage is very detailed (due dates, $, rules etc) and any questions we have ever had or any issues that have arisen before our arrival have been clearly communicated to us prior to our arrival. We have never had an issue with our deposit not being returned. We are very happy customers and look forward to many more summers of renting thru cottages 247! Thank you Josh and Johanna!