I just thought you would want to know how very disappointed I am with your companies lack of customer service , and false promises . To begin with I brought a full trailers worth of good quality misc tools from Edmonton to you guys on the promise of top dollar for the April 27th auction. Clayton decided to NOT put any of them in the live auction , which was never discussed with me. Secondly , after conversations via text message I told Clayton That I would NOT be interested in selling my trailer for less then $12K , he insisted that I would get 12K plus and the sooner I get the trailer and the tools down, the faster he could start advertising and get them on the web page . I agreed to bring everything down to him based on his word . I then asked him if he had anyone to take the wrap off the trailer as I would not have time to do this before bringing it to him , he said that he had someone , and did NOT discuss any cost of this removal for me , I then assumed that was part of the service provided , seeing how you guys make more money on the more you sell it for . March 19th I arrived with my goods , signed some papers with the girls up front and left , they told me that they would email me a inventory list once they completed it , I said ok, again doing this based on there word. March 25th I texted Clayton asking how everything is going , he responded "the girls are working on it”.
I did NOT here or receive any other communications from him after that . I then texted him again on April 15th with my concerns and asking for a inventory list , as I notice a few things missing from the website . I did NOT hear back from him or anyone since then . I did however final receive my check from the auction of $9,340.00 this included the commissions of $1,186.40 and the expect of $1,349.25 for taking the decals off the trailer , ya the one that your GM said I would get at least $12,000.00 for , I got $6,900.00 for it … so my total over all payment was less then what my trailer was promised to bring in alone . Needless to say I am very disappointed in this company , its funny I keep getting emails and texts from your finance guys for upcoming auctions , but NO follow up on how bad you guys did on selling items for a customer .