Reviews of Layla (Psychologist)

Kenda Shaheen

A very thoughtful and compassionate approach to health care and ensuring each of its users accesses services best suited to individual needs. The service is particularly helpful for "breaking the ice" when embarking on the therapy/counselling journey for the first time. Staff is kind, responsive and very professional.

Mary Sohn

Intake was amazingly professional and easy. They matched me to someone who is just a great fit and we've been making more progress than I've had with other therapists. I've had to move around quite a bit due to work, and now that we're having our sessions online I look forward to having this be a long-term relationship regardless of my location. Also, as someone living in Quebec, it was wonderful to find out that Ontario therapists are licensed to practice with Quebec residents!

Othmane Akesbi

Nov 2020 update: Layla has come a long way since my original review and is now even better, with lots of new features and an expanded therapist network - still highly recommended! Keep up the good work Layla team! --- Great experience, end to end! From the moment I signed up for an intake call on Layla's website to my first appointment, the whole process was a breeze. Layla's staff have been super professional and helpful, they were able to quickly recommend several therapists matching my needs, followed up to make sure the match was right and offered assistance with subsequent bookings - I couldn't be happier with their service (thanks Katy)!

Carley Denison

Counseling has come a long way - I found the response time impressively quick (based on my previous experience with Canadian health service providers), kind and caring. In the initial matching process, they ask just the right questions to be thorough but also time effective and non-invasive. the website/app is very easy to use. What differentiates Layla is their focus on MATCHING you with a (therapist: there are multiple designations) that best suits you: your needs but also for you to 'click' with. I think this has been a big barrier to people getting the service they need in the past and I'm glad to see this implemented so well. Thank you for your support, Layla team!

Elise Ellen Grant

Caring, thoughtful, and VERY helpful towards their clients. Thank you!

Daliah Vakili

Absolutely outstanding service. Not only did Layla connect me fast and efficiently but also listened to all my requests and implemented them immediately - which makes this experience safe & secure for people of color, women and others who have specific needs in terms of therapy. The service itself is great, I am constantly provided with material that aid my mental health healing & get reminded regularly when my next appointments are. They make sure that the entire therapy procedure goes smooth, easy and without any additional mental effort. I can really recommend Layla, their great team and amazing service.

Serdoniuk Nataliia

Excellent service and streamlined process - it's like having a personal assistant to take some load off your busy schedule!

Susan Brown

At the initial intake call, the coordinator asked inappropriate questions. She then wanted to repeat all of the questions I’d already answered in their web form. In that web form, I identified the credentials I was looking for, and the coordinator was not able to tell me whether half of the candidates she proposed had those qualifications. Lastly, they sent me five text messages and emails confirming this call before it took place, so the upshot was a bunch of spam for no useful referrals.

VH UD

I saw Bob for a few months. He opened up a bunch of trauma but forgot to close it afterwards. He refused to speak to me about this issue, so I terminated care. It was a horrible experience. He was so salty that I left he agreed to send my trauma inventory to my new therapist and hasn't. She has tried to get it a few times. What a fantastic waste of time and money, not to mention more trauma. I spoke to Layla about my issues but didn't see any follow-up. Bob continued to email me after I complained to Layla, indicating that I am in fight or flight and that I shouldn't be doing EMDR at all anyways. I was told to do this therapy by my psychiatrist. Bob needs to be careful with his patients. Blaming the patient is incredibly unprofessional and the opposite of mental health. Highly do not recommend.

Beth V

I'm so happy with Layla services! Layla made finding an individual therapist and a group therapy program so easy. I was able to compare therapist profiles and ask for help from the Care Coordinators. This was my first time looking for formal therapy, and Layla made the process way less intimidating. I recommend!! The only this is, I wish I could have met with each therapist for a short free session before committing to meet with them. Even though I couldn't do that, I'm still very very happy with the therapist I was matched with. Highly recommend Layla!

SO Bellerose

Layla really streamlined the process of finding a Counsellor to meet my needs and preferences.

Madison Taipalus

Easy to navigate survey and website, kind and professional staff, very rewarding experience. would recommend!