We've got all the opinions of real people who consume the services and products of Cassells Animal Hospital (Psychologist) in North Bay territory (Canada).
At the moment this business gets a score of 4.6 out of 5 and that score was based on 127 reviews.
As you can see it reaches an feddbacks average is virtually the best, and it's based on a very high number of reviews, so we can be quite sure that the assessment is very faithful. If many people have bothered to rate when they are happy, is that it works.
As you know, we do not usually bother to place reviews when these are correct and we usually do it only if we have had a problem or incidence...
This Psychologist is included in the category of Veterinarian.
The staff is always friendly, you can tell they care about your pets more than your money. That being said they are on the more expensive side in comparison to other local vets. I do find that because they are popular sometime you have a hard time getting an appointment in a reasonable time frame.
They treat our boy like he's their own! Awesome staff!
Awesome staff, always friendly and helpful ????
The girls at Cassell's Animal Hospital have been very good to us. Dr. Laferriere met us at a very bad time, during an emergency visit with my sick sheltie. Unfortunately, we lost her but, the doctor and the technician were so very good to me. They were so compassionate and understanding. We have since adopted a puppy, and he is now a patient at Cassell's Animal Hospital. They girls are awesome. Thank you for taking such good care of our babies.
If there was a zero rating they and their answering service would get zero. Last night our little dog that we had for 12 years had an emergency and so we called the on-call vet which was Cassell's Animal hospital and we were told that since we did not have a "family" vet from North Bay that they could not help him and they basically hung up. As it turns out our little pooch died and the answer from their answering service was totally unacceptable and I just wanted them to be singled out and expose that shameful behavior!!!
The staff are so wonderful here
Have had nothing but pleasant experiences dealing with the doctors and staff here with multiple animals. Highly recommended.
My dog actually loves going there???? most dogs don't want to go to the vet. The staff are always so nice to Jasper and myself, and they send friendly reminders when it's time for Jasper's shots and check up! And he always gets more then one treat!!!????????????
Very lovely place. Always so loving to my babies
I give this animal clinic one star because who turns away a dog with two badly broken toes.More importantly a service dog. Yes they turn away my service dog Nefertiti as I was 20min late bringing her in . Because I got stuck in construction with a dog groaning in pain . The reason they gave because we dont want others to wait. Really! So you me turned away with a sick animal because you don't want anyone to wait. I have been there and you made me wait . So what's the big rush now that my dog have not one but two severely broken toes. Who does this type of cold hearted things only Cassell animals clinic .I did not beg,borrow or steal anything from the office manager and the first dump thing that came out of her mouth. We dont give away service for free. If the people and the dogs in your clinic knew that a dog was in pain from two broken toes. They would have given nefertiti their spot than made her suffer in pain.Listen I do not want anything from you to buy, steal or beg.Because the dogs that come to your clinic have more compassion and kindness. I thought you had some standard even if you don't know how to show compassion. . But I was wrong. This plant tells you what's on my mind.
Staff is super kind.
All of the staff are extremely friendly. They were able to fit both of my dogs in earlier so that I could have their vaccines updated. They also went above and beyond to make it a positive experience for my extremely hyper and often uncooperative puppy. They put him at ease and this is probably the best I have seen him respond to staff in a clinic or groomer setting.
Love them.
These people seem to really care for animals. My dog was taken here while she was really sick. Sadly she had to be put down but they did everything in their power to help her.
Fixed my cat
The best in town. Hands down.
Staff her are very nice. The doctor was great and I recommend to anyone wanting a safe place to bring there pets
We have been taking our 9 year old terrier mix here since moving to North Bay in May 2018. The staff and vets are always so knowledgeable, patient and caring with an anxious dog. They provide not only great explanations of the issues, but also how to prevent future occurrences.
Always took care of my animals
Good staffing. Excellant service
We brought our puppy there over a yr ago for her first time and the staff and the get were absolutely amazing,we continue to bring Nova there and she just loves everyone there. Great job
Great service and friendly staff!!
These are some of the most caring and compassionate people that I have ever met! Your pet is in good hands!
Awsome customer service from the front desk and Amazing Vets . First place I've brought my dog and felt a total sence of trust . Our dog has diabetes at age 12 and she went blind we have had multiple visits to see the doc . DR Polangio is very knowledgeable and she takes the time to explain everything in detail . Not for one second did we think we were getting over charged , as all our costs including our visits were very reasonable . We totaly felt a sence of trust and put our dogs health into her hands . We had a hard time getting blood to test glucose from our dog and a few of our visits were free of charge . She took the time to show us and explain in depth . More than an excellent run business , bring your animals here , you won't be disappointed.
Dr. Janyk, Tiffany, Wendy and Kaley are the usual suspects when I bring my 2 year old cat Piper in. I cannot express how much I truly love this team. Piper has had the worst luck, URI, Herpes, and now today, she is having one of her eyes taken out because of her illnesses. Piper has had the BEST care here; the team continuously looks for the best options for her and for me as well, understanding I am a student. I come in and every single visit Tiffany or Wendy ask to hold her (she is a very laid back cat), and Piper gets cuddled by all three every visit depending who is working. They love her and take her to the computers and tell her how pretty she is, her ego is boosted every-time that is for sure. They very obviously remember Piper and her condition always checking in and excited to her. Dr. Janyk is amazing. She is gentle but straight to the point, honest and very kind during our visits. Most importantly, the entire team is always full of compassion. I would recommend this team over and over and over and trust them entirely with one of the most important members of my little family.
They always take such good care of our pup. He loves going in there and getting his treats at the front desk.
Had to put our best friend down and they were really caring and compassionate .
Cleo loves her visits to Cassells Animal Hospital. The staff is very friendly and knowledgeable.
Really good experience
I have been a client with this hospital for many years. I haven't personally had a pet in several years, but have family on the same account with their pets. I called to book an appointment for my siblings cat and was told my account was deactivated and that they "weren't taking on any new clients." I was then told I wouldn't be able to get in for over a month. I am concerned for the pets health and was essentially told to find another vet. I am beyond angry that the clinic I have been with for years turned me away so easily and without hesitation. No one bothered to get in contact with me to inquire about the status of my account. They simply deleted me.
Love these guys
This veterinary clinic has served my family for many generations of pets. From my first cats, Buddy and Cyris, to my current cats, Kessel and Chaya, and every one of my sister's and parent's cats and dogs, all of them have come here, and all of the. Have been cared for, and treated like family. I understand how hard it can be in this field, especially given the current pandemic, but i want to make it known that I appreciate the time and care that the staff at Cassells Animal Hospital put into every visit, and I am grateful for your support in caring for my cats, nay, my family.
Love the staff..very caring
Excellent vet service. Always friendly staff. Some of the best and most timely vet service I've recieved for my 2 dogs has been at Cassells Animal Hospital.
This place has been so great . I got the run around from two other vets here in town when my dog got sick with cancer . I had to have her euthanized and this place had never seen my dog before . And one call and they made this horrible time in my families life a little better and easier for us to gather and say good bye to our beloved bullmastiff named Georgia . They were so understanding and great to deal with . They didn't make it about money or we weren't regular clients . They understood and it took a huge weight off of our shoulders . Now I have a new little dog and he had to go to the vets recently and we didn't even bother with the other two vets. One being the worst place I've ever had to deal with airport animal clinic. What a joke this place is . I've had 4 visits there with 3 different animals and two of them where with their owners and all 4 visits something happened from stupid to unbelievable. If your looking for a good vet from some kind good hearted people who aren't about money first . They have been top notch with us and I highly recommend them
The Veterinarians are excellent with animals. The care is genuine.And it's always great bringing your fur babies back home. ????
Had to get a tooth extracted on my dog. The staff explained each step and what to expect for my pet. They called after the surgery to let me know my dog was out of surgery. They gave me more then enough pain medication for my dog so she would not suffer. They called me at least 3 times to check on my dog. You can tell they care about their patients.
Friendly and warm. They make you feel like family. They seem to really care
I gave this animal clinic one star because the dogs that they see would be a lot more compassionate and kind. Shamefully, they show their true colors before I turn over my service dog for them to do surgery on her on Thur. I was really lucky, God was on my side because they turned away my service dog who severely broke two of her toes on the top of her foot while running at university on Tue Sept 26. two days before her surgery with them. I was given an appointment for 9.30 to get her in to be seen .I was 20 mins late driving from Sudbury Ont through countless constructions and called a half hour prior to let them know that I am trapped in traffic with a dog crying and groaning in pain. But they told me that I should not bother to come in because I will impede on someone's time. Really!!! Yes !! dont bring in a service dog with two badly broken toes and in severe pain. I was floored because the dogs would have given up their spots. I have been to this clinic before and they made me wait . However, I took the dog anyway and they turned us away. Yes ! turned me away because other clients will have to wait they said "you were twenty mins late" I was coming from Sudbury with a crying dog that could not put her foot on the ground . Standing in the parking lot ,one of the patrons saw us and called another vet for my service dog. We found out then that her toes were badly broken. Who does this ?Cassells Animal clinic. The manager is so dump, she said to me in my distress we dont give away free service here. Who asked her for anything free, beg,borrow or steal. I pay a lot of money to the other vet because the dog had to be put to sleep for the x-rays. These people are very a coldhearted bunch, but there is one of the vets that i see regularly, she seemed okay. But its frightening that My dog was suppose to do surgery dog here if she did not break her toes two days prior. I am lucky. because my dog might not be alive if they did her surgery. Not even in Toronto they dont turn away sick and injured animals. Get some heart for Christ sake!!!! You need a near death to know KINDNESS and compassion!!!
Dr. Eckensviller is so kind and her passion for animals shines through every time I bring my dog and cats in. She is very patient and very knowledgeable.
They've always been very helpful and amazing. They supported me through the loss of my pug, Sid. And have always been great with my new pug, Fergus. Amazing vet!
Awesome staff, believe her name is Cindy at front counter super friendly and helpful and drs really seem to be great with the pets can tell they love what they do
If you're if you're becoming a volunteer there is a great place I'm volunteering yeah Greece see you later
Great service from staff. Always willing to answer questions on phone and assist.
As many have stated, it’s about the quality of care and less about money. My fur babies were sick and the vet recommended we start with the cheaper treatments to see if there was any improvement, a week later the difference was huge. Other places wanted to try expensive, invasive treatments first. Top notch service.
Emergency call over the holidays, was only place that would accept us, will remember that !, the doctor was great and highly informative
The staff and Vets are friendly and helpful above and beyond!
Awesome Vets!!!
Always get great service and advice on how to deal with our fur babies ????
Excellent service.
The Doctors here are amazing! So kind and generous! Always looking to help you save some $$ too! Thank you so much! 100% recommend
This was my first time going there I just moved from Toronto 5 months ago they were the only vets in town to get me in the price was decent the staff was great they were even able to get my records from my old vet in Toronto without even asking would definitely recommend other people to go here thanks guys
They have always been wonderful and compassionate with all my babies. Their main priority is always the health and well being of the animal.
Caring veterinary team that are working with Covid-19 restrictions.
A big THANK YOU for being there when you were needed
Amazing Services
I had a medical emergency for my cat. And they got me in super quick and treated her so well. Reassured me that everything would be fine. And they didnt charge me like crazy for the visit.
Amazing service!! The vet and staff are very friendly. The vet was very professional and took time to asses my dog and explain to me what was wrong. She gave amazing treatment and she really cared about my dog! I will be coming back!
Always wonderful to visit the clinic with my dogs ❤ Midgie and Magnum
Outstanding people. They care very much and are extremely professional. The care we have received for our dogs has been extraordinary.
Great people that care for your pets as if it's their own.
Excellent
Great care to the pets. Cheers.
I brought my dog to them (my parents have gone here a long time) after another vet told me her eye would have to be removed due to her being scratched and blinded. They told me that wouldn't be necessary and her eye could heal. It did and she can see. Thank goodness for these people! Also had my cat fixed here and it went and healed perfectly. And when we called on the weekend they were super good about not bringing her in unless absolutely necessary. They really care about animals AND people. They are always amazing and kind. I've never once had an issue.
Great service, friendly staff. Knowledgeable
Great Team giving great TLC!!!❤????????
Great staff and atmosphere!
The staff is very nice
Always great service and not just about taking your money needlessly like Springer animal hospital in Sturgeon falls
Had an appointment with Dr laferriere, a very friendly and knowledgeable vet. Very helpful and has genuine love for all the pets that come through her office. Would highly recommend
Excellent care. They spayed my 2 1/2 year old dog. No problems and they called to see how she was doing. Dr. Marquette took the time to answer all my questions and she was very thorough in getting all the history on my dog. Staff are great. Txs from Lily ????????
Very professional and caring for your loved pet
Everyone at the clinic is kind, professional, and always helpful.
We love the vets and techs here. Always friendly and informative. They were amazing when our old guy passed and are fantastic now with our new pup
Mel was wonderful, caring and compassionate with the end of life for our family cat Holstein!
The best service and excellent employees
We have been with Cassells Animal Hospital for years. With our Rottweiler and our Chihuahua. Sadly we lost both of our boys, but now we've ended up with our Olde English Bulldogges. They are equally amazing with our girls.
Amazing with myself and amazing with my pets. Friendly, helpful.
They are very friendly and helpful they put the animal first
I have never had to bring my furbabies here but it is always busy so I'm guessing they are very good
The best experience with a vet clinic I have ever had. My pet is in the late stage of life and recently suffered a stroke. The service we have recieved is above and beyond what I expected. The vet actually cares about your pet and the situation I was in. Thanks to all the staff that have helped me through this difficult time.
Excellent service
Honestly, the best! I am not one to leave reviews, but Cassells Animal Hospital certainly earned it! Evie and I have been coming here for a few years now. Evie is a very timid chihuhua/dachshund and doesn't let just anyone pet her. Dr Laferriere has been our vet, she has been so patient and gentile with her, respecting her boundaries and took the time to educate the owner (me) on how to assist her in caring for my dog. Evie has come a long way, and is more trusting towards the staff due to their genuine sense of wanting to help, a true gift with animals. The staff truly cares about your pet, they are friendly to everyone, including the owners. They even go above and beyond! The staff are always excited to see us, so friendly... they even took a picture of Evie and use it as her profile picture in file. When I informed them we were moving to a different city, Dr. Laferriere did a whole work up. Took her time with her, even recommended the best tick/flee/deworming medicine for our new location. She even went through the pros and cons of these meds, printed a comparison sheet and determined the best price for the best protection. Absolutely amazing services! Thank you for everything!!
I just brought my beautiful pretty girl Daisy to see the vet one last time. She was an amazing dog and I'm going to miss her every day. The staff was great and let me stay with her for as long as I wanted to. Daisy, I'm going to miss you so very much!!
The most compassionate, professional, and caring group of people. 100% recommend!
Great Vet and staff
When we had to put our long time family cat down, the staff was unbelievably supportive and caring. They gave us all the time we needed and treated him as their own.
The vets and receptionists here have been so helpful through all the problems I have had with my cat. Always extremely friendly and accommodating. I would never bring my kitty anywhere else.
The vet was very polite and thorough. She was able to address my concerns as well. My dog had a minor allergic reaction to his tick medication and they were kind enough to see us a few days after, and provided us with medication at no charge to help with the allergy.
The best
They take really good care of my pets. My cat was really sick and they took her in right away even though they were completely booked. They seem to genuinely care about my dog and ????
The staff is experienced , empathetic and made both human and beloved pet comfortable and trusting in a challenging time. So grateful!
Hands down, best veterinarian office I have ever been to. The kind compassionate patient staff here are absolutely amazing. I couldn't be happier with the service I've received.
Fantastic people, they don't overcharge and are super helpful and animal lovers.
Ive been dealing with cassels animal hopsital for many many years. One pf the best vets.
Excellent we have 5 dogs, my nephew has 2 and my other nephew has one. We all go there and are very satisfied. Great job!! …
I like the people here and so does my dog. The Covid-19 pandemic precautions here made me feel safe.
Puppy healthy
Always great care for my fur babies
Love coming to this place, they really care!
Staff are knowledgeable and helpful and friendly. Had the dog spayed and two days later they called just to see how she is doing. Thanks for the call. It shows that you care.
Expensive products and service but it's my go to spot for everything my cat needs thanks to quality of care and amazing veterinary services.
Great people
Wonderful and compassionate staff, always remembers my dogs names the second they walk in and they dont run unnecessary tests to rack up the bill but instead work to personalize treatment plans that work best with your financials in difficult times.
Very accommodating and courteous staff. My pet says they are awesome.
Nice friendly staff
Great staff
They go above and beyond for my dogs and they seem to care alot as well...????????
Always the best care.. not only for my fur babies but for me too
Very compassionate, honest and accommodating clinic. Got in on a short notice, Dr was very matter-of-fact.
My 12 week old pup developed abscesses in her neck, the vets and staff were fantastic, informative, friendly, seen her immediately, did surgery on their lunch hour for a reasonable price and answered all my inquiries afterwards via email …
Last Monday I took my 9 Year old Yorkie in for an emergency situation. That morning he was struggling to pee and and was throwing up several times. He was totally fine up until then. Now he was in trouble. Dr. Marquette & Dr. Eckensviller tried for over an hour to unblock him without success. He had many stones. They gave me the option of keep trying or euthanasia. I asked that they try a little longer. While still on the phone Dr. Eckensviller (I believe) announced that Dr. Marquette has just pulled some large stones out and that they would get back to me soon. Within a few minutes I got a call back with "We Did It". They were so excited and happy! Needless to say I was ecstatic! She was able to totally flush him out. Dr. Marquette returned after hours to check on him and called to tell me she was comfortable with letting him go home as I could monitor him rather than him staying over night there. Within 12 hours my little guy was up walking peeing and getting a drink. Within 24 hours he was back to his old self eating drinking and peeing. I brought him in the next day for a follow up and he is scheduled for another in a few days. From the bottom of my heart Thank you Dr.'s Marquette & Eckensviller and staff for your kindness, your skill and determination to save my little guys life. These people are the best. You can be certain that they care for the well being of you and your pets. Much Love. Julie
Always take great care of our pets!
Good staff
Very nice worker's
I am extremely pleased with the service at Cassells Animal. I have never seen anyone treat my dog as they do. They actually came to the front and sat on the floor with her the first time I brought her in. Willow was nervous as it was her first time at the vet. They made her feel loved and now she heads right to the door, tail wagging. That means a lot to me knowing she likes going to the vet. When I did need to get surgery done, the vet sent me a text with her picture saying everything went well and the Dr. would be calling me shortly. That was the most amazing thing. I still have the text and show everyone how they treat you and your furry family. THEY ARE, IN MY EYES, THE BEST ANIMAL HOSPITAL AROUND!!! Keep up the awesome work...See you Monday
Highly Recommend- Doctor there is very professional and polite
Staff was wonderful, made helpful suggestions and were transparent about any costs. Definitely will be continuing to take my pets here in the future and recommending them to friends!
Very caring and understanding staff.
These people need a reminder from the Principles of Veterinary Medical Ethics: "In emergencies, veterinarians have an ethical responsibility to provide essential services for animals when necessary to save life or relieve suffering, subsequent to client agreement (or until such agreement can be obtained when no client is present). Such emergency care may be limited to euthanasia to relieve suffering, or to stabilization of the patient for transport to another source of animal care." Yeah, you do all of the aforementioned before you ask for the wallet. You don't let the animal suffer while waiting for the wallet.
So grateful for Dr Melanie and her dedication to helping us heal our itchy pup! She's amazing and we love the team at Cassells animal hospital!
Best place for our dogs great friendly service. They explain everything. 5 stars from the Townsend family
The Team at Cassells have been such a pleasure to deal with. They have taken such great care of our pup and have gone above and beyond to help us even remotely to ensure that she in great spirits and health. Cant thank them enough.
Excellent customer service, considering the current Covid protocol. I would have really preferred to meet and chat with the Veterinarian in person, but I do understand and appreciate the situation they are working under. Treated with respect and dignity and so was my pet. Thanks Cassells Animal Hospital!
Experienced loving careing staff .....took care of my dog Atti for 13 1/2 years until the end .....R.I.P. Atti !!!
Everyone here was super friendly and the vet seemed really competent.
Very friendly staff. Tyrone loves going there. Always a great experience.
They really care about your pets. Highly recommended
My poor cat was having a problem having her babies and we had to go to this vet as they were on call, I paid 250 just for the check up which she didn’t even take her temp or vitals nothing just kept saying how much it would cost for her to do anything and how she has surgeries in the morning. My baby ended up losing her kittens and is still in critical condition at blue sky animal hospital. I will never go back to this vet or recommend them to anyone.
We are happy to give Cassells Animal Hospital 5 stars! They go above and beyond for us and our two dogs.
Your family pet is in great hands at Cassells Animal Hospital. Such a terrific team of caring, compassionate & knowledgeable people. Excellent customer service; they take the time to speak with you! Never once have I felt that they are in this for the money, it's easy to see that they simply care about the well-being of your family pet. I can't say enough great things about these people! Keep up the great work!
I bring my pets here. The staff is very friendly.
Dr Eckensviller and Dr LaFerriere (I believe that's her name) are the ones who have treated my cats, and they are so amazing. My one cat who hates strangers loves these two. And the reception staff is super friendly and sweet every single time.
I have been to this clinic and have found it charming and welcoming. I hope everyone who is reading negative content regarding them remembers that we are in a pandemic and emergency hospitals are available (albeit a bit of a drive). It is an impossible standard to think that veterinarians can see every single patient when they are overwhelmed seeing their own patients. Keep doing what your doing. Sending support and understanding your way. !
I’m leaving this review after an emergency visit was needed for my cat Bradley. Dr Stephanie Marquette was incredible. She was patient and understanding and her knowledge and experiencing in working with clients and patients was obvious. Thank you so much for accommodating our Bradley Boy for an emergency and taking the time to explain to us what could potentially be happening. The care in this clinic was amazing. Thank you again.
Very good staff. My dog gets excited coming here. The treats could be a part of it.
Very impressed
Wonderful veterinary practice. Helped out our Jack Russell and German Shepherd after their latest porcupine-related encounter, on a Saturday, while doing their turn at Emergency Cover.
Very empathetic when we had to put our dog down... feels like they aren't in the biz just to make money but rather suggest the best thing for your specific situation.
Friendly and knowledgeable staff, situations handled quickly and effectively! Always there to follow up or if u need further assistance! Have been going there for over 30 years! Originally owned by Dr Bachelor, Dr Campbell when they retired Dr Stephanie Marquette took over! CHEERS to a wonderful choice of vets and staff! The Keech K9 's (Jazzy and Struddy) doxies and our new edition Kobe (the Dobe) say yes to the Vets!
Wonderful and caring staff
Excellent
First visit tonight for me and Buddy, my 4 legged roommate. Great experience from start to finish. The girls at the counter made him feel at home, and Dr. Janyk was top notch. Over and above what was expected with the exam and lots of helpful tips to keep ding dong happy. Would definitely recommend.
Dr Stephanie is a wonderful vet. Our pets have loved her and she is so easy to talk to.
Awesome people, great with my puppy, very caring and dedicated.
I've been taking my pets to this clinic for years. The staff are always so kind and professional. Beautiful, clean office.