Reviews of VitalAire Healthcare (Psychologist)

Sylvain Le Sieur

Now that the pandemic has permitted me to review my other health issues I was able to go back to see these Fantastic people who really take care of you. Of course upon arrival we had to wait outside as the number of clients allowed inside is limited, yet it is a good sign that they are busy and although our wait was not that long the staff came out twice to advise us that it wouldn't be long, made me feel like I mattered. Once inside how wonderful to be not only listened to but heard, Mme Helen Forget listened patiently to my story and showed genuine interest and care about my situation and gave me all the proper information on how to proceed and answered all my questions. I have worked with the public for 37 years and this is what I call Excellence in Service, Genuine freiendly and attentive you leave and are already looking forward to meeting them again. Great job, you make these type of uncomfortable necessities less awkward and even pleasant. Thank you very much.

Daniel Perrone

Very professional and friendly service. Helen is is always very helpful and smiling, even when you come in on a Friday 5 min before closing time ????

Karen Hume (Profound Journey)

I resisted a CPAP machine for the longest time, went into Brockville VitalAire uncertain and anxious. From that time to this, some four months later, I can honestly say that I feel 100% better and that is due, in no small part, to the superior care and attention I received from Mahendra and Yvonne. No question was too silly for me to ask. No effort was spared in finding me the right mask. Mahendra came in on his day off to help me. Yvonne delivered supplies to my home. I recommend Brockville VitalAire without reservation and know they will be there when, and if, I next need them. Thank you!

Brent Vail

Since being diagnosed with sleep apnea some 10 years ago, I’ve always dealt with the Brockville location. Very knowledgeable staff and terrific service. I highly recommend VitalAire, Brockville

Marge Simpson

Located inside The Chipman Centre.

Andre Lacasse

Great service. Efficient!

Runner 19

Sometimes it’s difficult to get through via phone. When I visit the location Helen is very helpful and professional.It’s my second visit to the location after recently moving to the Area. I will certainly be returning in the future to purchase my CPAP supplies. The direct billing is especially helpful. Overall it’s been an excellent experience.

Jack

I needed my new mask as the dog found a chew toy, they had me set up in 45 min and the staff was awesome and friendly, the sanitation of the office and " Covid awareness and reapect" was way better then most places in town Thanks Jack

Kitten Tyles

Helen and Jennifer are a true pleasure to have as part of my heathcare team, and they are always willing to go the extra mile to look after me!

Stephen Barkway

Took my bipap in well over year ago for repairs. It was sent for repairs and i was given a loaner machine. Called few times during year nobody knew what was happening. Finally after a year the loaner machine broke down and i was given a second loaner and told they were replacing my machine and i would get it shortly. After two months i was told machine not there yet due to purlator issues but would be in soon. Now it is two months later and still no machine. As i said over year and half and two loaners later... Still no machine. I dont understand? If they are replacing my old machine with new one why so long? To me it seems all you need to do is.take new one off shelf and ship it ??? Staff are nice but the service is horrible. Unfortunately no longer a sleep clinic in my town or I would try to go to another compamy for.service. a year and a half ...really bad.

Timjoe M

Terrible service! They take your prescription and then don’t do anything with it. Calling into them you get Mississauga and put on hold automatically and that is usually 1/2 hour. Then you get the run around that the individual in Cornwall will call you back as soon as she is finished with a client. That doesn’t happen so you get to repeat the process again and again. Your better off the choke in your sleep than be subjected to the stress and run around they will give you.

Rebecca Andre

Jennifer and Helen are a wonder team and are always ready to take care of us! Mom needed a part for her CPAP and it was ready in under 5 minutes!

Lewis Morgulis

Helen Forget at Vitalaire in Cornwall was amazing. I needed a part for my CPAP machine and she was able to help me out quickly. I cannot thank her enough and would highly recommend this store to anyone who needs CPAP supplies.

Ryan Hains

As a client who is on ODSP, there is a lot of protocols that need to happen before being issued my cpap supplies and distilled water. This process can take a bit longer then usual due to having to wait for approval, however Helen and Jen go above and beyond to make sure they minimized wait time on their end. It can get frustrating waiting for my supplies and making multiple phone calls to follow up (with ODSP) AND Jen and Helen make sure that I get my supplies almost immediately after getting approval and they make the process as painless as possible. Plus they are super helpful and friendly.

Jack Goldwarg

Treated with utmost courtesy Thank you

bufferkaiser

Dependable, reliable and even more important.....friendly and knowledgeable staff at Cornwall's VitalAire office. Helen and Jennifer are great assets to this company. Client for life!!!

Linda Raby

What an excellent experience it was in dealing with Chantel and the staff at VitalAire. Their knowledge and professionalism has helped me enjoy a higher degree of health and has made a vast difference in the quality of my day to day life. I would highly recommend VitalAire to anyone who wishes to enjoy the benefits from a good nights sleep.

Norm Noiles

I was in a fix as my power cord for my CPAP machine was not working, one call to Helen and she immediately found a cord to replace mine. I had a power cord within the hour and back in service the same day. Thanks again for the quick service Helen, greatly appreciated.

Julia Smith

I was so well taken care of by Jen and her staff! I was so overwhelmed when I found out I needed a CPAP, and they made it all go so smoothly. They were very patient and understanding, and super helpful. And I find they get back to me quickly whenever I have questions or need anything.

B B (LSB)

Great customer service in store. The process of contacting the local vitalaire is a little bit of a run around. But 5 star service at location.

Kevin Gosling

I have been going to this location for years and they have always given me fantastic service. They really take the time to go over my needs and make sure that I am happy and satisfied with the product that I have purchased. I would highly recommend this location to anyone.

Mike Cooper

Will never do a goodle review again as they post your name, absolutely no respect for privacy

Rick Kelly

We have been customers for many years. As we lived in the far north for awhile, out business presented certain issues. Helene and Jennifer always went above and beyond to ensure our experience was all it could be. Pleased to recommend their services.

Molly Thomas

been waiting since late January for my cpap. Never heard a word from them. Finally got ahold of someone and the response was “No idea what’s going on but so happy you called!” .... One quick call to medigas and I got an appointment the next day.

chantal

I have been with Vital Aire for many years. The service I receive is excellent. Helen always goes above and beyond to help me find exactly what I am looking for. I couldn't ask for a better service.

Sabrina Frendo-Cumbo

I was diagnosed with sleep apnea January 2021 and my Doctor highly recommended I went to Vital Aire. The staff was very friendly and made me feel comfortable with my new machine. I will return for all my sleep apnea needs. Thank you

Melissa Larkin

I was unlucky to be diagnosed with sleep apnea during covid 19 in the last couple of years so making headway with the sleep lab was hard but thanks to Helen and Jennifer I will have a follow up in a couple of weeks to get a finalized prescription to get my own machine. Also the ladies have been awesome to answer all of my questions (thanks for your patience!) :^) Always promptly returning my calls and helping me out when needed. Thanks again and all the best.

Allan Joudoin

6 months ago, I was diagnosed with sleep apnea having been in complete denial about the symptoms I was experiencing. According to my sleep study I was in danger of encountering serious future health issues and the Brockville VitalAire team were instrumental in encouraging me to seek medical attention and their pre-and post technical expertise and customer service was simply outstanding. The quality of sleep I am now experiencing is beyond what I expected and VitalAire are responsible for adding years to my life. I am eternally grateful.

James Vanderwoude

Have always received excellent service. Highly recommend to all.

Tamany Booth

Helen is so helpful at the front desk. She has a wonderful presence and goes over and above the call of duty to help out clients. She sets the stage for a very pleasant experience at the Cornwall branch of Vitalaire.

amanda c

My mom has being dealing with them over several years, and we are very happy! From the great front of house service, to her yearly breathing appointments, to weekly house service. They've been very accommodating to her (us) when we have needed changes made. Thank you!

Shauna Ward

I was diagnosed with Sleep Apnea in January of this year. My doctor recommended VitalAire in Brockville and I'm very happy he did. I'm 100% pleased with the support and customer service I have received from Mahendra and Yvonne. Mahendra is very knowledgeable about the products and both he and Yvonne have been consistently professional at each of my visits . I would highly recommend VitalAire in Brockville ...

Matthew Anderson

They have worse than banking hours. They're open from 9-5 Monday-Friday, but closed between 12-1. In other words, if you have a job, you're going to have to take time off. Also, their selection is poor, but their knowledge of their selection is even worse.

mike smith

I have tried calling this place many times but no one answers the phone so we have to buy elsewhere. Shame they can not answer their phones. Can not sell that way

Lise M Papadopoulos

I am a very satisfied Vital Aire customer. I have been with Vital Aire Cornwall office for the past fifteen years. I am always well served by Jennifer and Helene, very professional and knowledgeable in all my cpap requirements.

Ian Stjohn

Helen and Jennifer from VitalAire in Cornwall have been such a fantastic support for me for so many years when I was given a CPAP machine. 3 months ago I got COVID and spent 17 days in ICU. I almost died. When I was finally released from the hospital Jennifer from VItalAire was there at my home to bring the oxygen tank and explain to us how everything worked. She was so thorough and kind. At a time when we all were recovering from COVID we were able to call VitalAire and know that either Helen or Jennifer would be there to answer any questions and provide me with the best care possible. I wrote an article in the local news thanking everyone for helping me survive COVID where Helen and Jennifer were a big part of my recovery. We are truly thankful to have such amazing people.

burt greeley

I have been dealing with vitalair in Cornwall for a few years. Helene and Jennifer have provided great service and product’s, they go above and I beyond.I highly recommend vitalair in Cornwall For all your Cpap needs