Reviews of Quest Community Health Centre (Psychiatrist)

samansa hadlo

Extremely disappointed with the experience I just had with quest. Quest is one of the most talked about-- known for the greatest people to work with, talk to, etc in St. Catharines right now. Considering there are almost next to no mental health resources in this city. Niagara College gave me panflets and paperwork regarding Quest, explaining that it'd be the easiest step for me to take in order to getting help with my mental health. I just called for the first time to inquire about actually getting help with my mental health, finally. And was told Quest are not even accepting new patients. The receptionist was very short, rude and mean and very unprofessional sounding over the phone. Gave me absolutely no information about the "waitlist" she put me on or how long it would take, etc. Then, basically hung up the phone on me while I was in the middle of asking a question. So much for that. So disappointed.

Therese Sloan

I called to see if they are accepting new patients as they were highly recommended to me by several people. While I understand they are not taking any new patients. The receptionist was extremely rude and hung up before I could ask any questions.

Duck

They only have one good person working reception. All the others are COMPLETELY USELESS and beyond rude.

mohammed alnaji

I delivered some stuff from Costco to them ,They are deceitful liars I don't know how they will be honest with their patients. very bad management. They put a high tip because their order is very huge . When I delivered it, they canceled the tip. They think they are smart, but the truth is they are failed. They could not put a tip, but this is the way of uncivilized people. my issue is when you put high tip automatically instacart they going to lower the delivery fee for me.

Alice May Carruthers

I just got back from Quest Community Healthcare in St. Catharines, Ontario. I chose to accompany a client who needs some extra help from a psychiatrist. I must say it was by far the most positive experience I have had in a very long time in dealing with a member of the medical profession. The psychiatrist was extremely thorough in his examination of my client. My client was examined with a fine tooth comb and then some.

Brayden Houle

My doctor had left the office months ago from October when I called wondering why I haven't heard anything from them, I had to call over a dozen times every other day for atleast 3 weeks leaving voicemails left right and center when yesterday I called in maybe a good 30 times before I connected with someone and got told he had moved to a different location and was unaffiliated with the office anymore... Unimpressed

Abdul majed Shekfah

Very bad management they cheating people

Joey Gadula

My wife called twice got an answer with is good the first time she called was somewhat decent for a Tuesday but because we are so busy with dealing with FACS family court and looking for a new place to move to we forget to call week in advance to book an appointment, so she calls back to re book it to a better date they started disrespecting her stating you should of a week before. So I started treating them the same way than they turned around and told her if your partner shows up with that attitude we’ll call the cops. Well guess what we are not going to waste our time again here. Your better off going to a walk in clinic than these guys because I never going to suggest this place to anyone if the front desk are going to be disrespectful to clients. My wife and I are just as busy as these guys. If I could rate this a 0 star I would.

Mary-Rose

Had a Nerve test done and my nurse was absolutely amazing. We had great chemistry, we cracked a bunch jokes and laughed through most of my appointment. She was very professional, and her jokes kept me at ease while under going the nerve testing.

Sandra

I find this place very helpful. If you don't like the place then simply find another doctor and good luck at that. Front desk always helpful and very polite. Keep up the good work girls. As for the person insulting the redhead I say she is a tremendous help and always happy and answers questions.

Helen Bolshaw-Walker

Excellent.

Evan Pupo

Always had a great experience with everyone here; whether it be a receptionist, a nurse, the nurse practitioner or doctor. The only issue I've had so far is one of my calls not being returned. Niagara is very lucky to have a LGBTQIA-specific healthcare provider. EDIT: I recommend calling early in the morning, within the first couple hours after they open. If you end up calling them during their lunch break, or you get sent to voicemail, don't bother leaving a message and just call again at a later time.

Ethan Cottingham

This is the best clinic I've been to! Everyone is so supportive and keen on helping you out :)

Jesse Leslie

It’s always hard to get an appointment without waiting over a month. It took 3 phone calls to get one prescription sent to the right pharmacy when I broke my hand. I don’t feel heard or understood at Quest, when your patient had surgery a few days ago and you won’t give anything besides T3s when for years the doctor has known they never helped me with past surgeries AND that I don’t have a dependency/addiction issue. When your being told to just go to the ER for surgery pain and feel rushed off the phone, it’s not how a family doctors practice should run. Not to mention sub-par care of their trans patients, was on a 3 year wait list for this.. I will be looking for another doctor.

Dan Ross

best place i ever been too helped me with anxiety dental work and counseling great ppl that work there too always so nice so your not nervice like other doctors office they have a quit smoking program too check it out

John Bonomo

What happened to Samuel Knight the L.P.N. ? He was the best, caring, considerate, compassionate.

Sarah Robbins

This place is useless! Never answer the phones Dr called my fiancé to say his kidney looked enlarged wanted him to do a ultra sound said she would send the paper to the clinic to go and get it done almost a month later! And they still haven’t sent it and we have called 4 times about it! How hard is it to fax the form over or just tell us to pick it up since there’s clearly knowone working the front cuz there never answering the phones! Hopefully it’s nothing serious with his kidneys or this stupid ass place would be the reason it wasn’t looked upon right away!

Pina Page

Great place!!!

JJ Garner

I don't agree with this being the only Transgender source in St Catharines and surrounding area. Patients have to call to inquire follow up appointments, blood work..etc.. Not ALL but most of the doctor's and receptionists, not only speaking from personal experience. Do not have enough knowledge about hormonal therapy and have even argued with patient's. I would make an 8 hour road trip just to have my doctor back in Montreal again. I don't feel like this facility takes care of their trans patient's or help them be less confused or understand a situation better involving hormonal therapy and will just send you to the general hospital.

Pat Manning

This place has changed my life. I've worked with an outreach worker who is working their butt off to help me when I'm a total wreck, a nurse practitioner who has since moved to another practice who was the first to listen to me about a lot of things, a councillor who helped me so much, and now a new nurse practitioner who I am looking forward to getting to know. It is sometimes difficult to get a hold of the front desk, but I've had my calls returned promptly as of late.

Christa C

I have been a patient at Quest for more than 12 years and have never once thought about going somewhere else. While it is a very busy place, with a broad range of clientele, every employee I have encountered has always been helpful, knowledgeable and compassionate.

Lisa McNab

These people were no help at all I guess if your not on any kind of assistance your S.O.L. even thou I have dental coverage that will pay %80 I just would need a little time to pay the rest as I'm not working right now I was told to bad

Janet Rayner Valdron

Given our current funding for community access health care services, Quest offers an impressive menu.

Fresh Freshaired

Very high quality care. Great people that really care.

Marisa Soga

We had really great service. Everyone was helpful and cared.

Liam Kane

I’d give more stars if I could

Miss Winter

If not for the front desk i'd have given 5 stars. Honestly, the staff are all helpful, experienced and professional. The women at the front desk, namely the redhead and the curly haired brunette are miserable, sloppy, lazy, and couldn't do their job if their life depended on it. I use to empathize with their situation given some of the difficult people that come in and out of there. However I've over heard them talking negatively about other staff and their own personal lives (tmi). More importantly, they can't seem to pick up the phone. Expect to call 10 or 20 times if you need to get a hold of your doctor, don't bother leaving a voicemail...the Dr. likely will never know!

Anna Medeiros

I've been a patient here since 2013. Initially they provided really great patient doctor service till about 2016 from there on it has been all downhill. I've had some neglectful interactions with a couple of them, especially with the nurse practioners. I understand we all need money, but for the love of God put the patient first.