Reviews of Niagara North Family Health Team - Fourth Ave Site (Psychiatrist)

Jay Janzen

Front desk is awful and pretty much can never see the dr as they fill residents and ruse practitioners first.... and you try and mention how badly you get treated by the front desk is and they refuse to see you anymore... wow!

Frederic Vallve

I have been with this clinic since 2006. The physicians are generally Ok but the receptionists and front staff are utterly incompetent and brutally insensitive. They need training in customer service. I don't understand how McMaster University tolerates such an operation.

Twist Your Kilt

Ok

M Collins

We are relatively new patients. Our physician, Dr. Ho, is quite good. Our only problem is getting somebody to answer the phone! From reading the other comments it appears as if there has been a change in how the clinic is managed. I hope this gets through to whomever makes decisions regarding patient care. Adjustments are badly needed.

Brittanii Jackson

Absolutely love my doctor but find it extremely unprofessional that they don't answer their phones "wednesday afternoons". Also they give me the whole run around while trying to make an appointment.

Dennielle Lacroix

I can’t even believe my mom went in for an appointment today and due to her doctor misdiagnosing her for 5 years and messing up paperwork it made her inquire about another doctor, so they take her in for her appointment do everything then someone comes in and says you’re no longer a patient here, but no one called to cancel her appointment but they swiped her healthcard which means they got paid, but if you miss an appointment you have to pay them, but they have no problem wasting your time. I didn’t know that you could lose your doctor because you inquired about another one because your doctor wasn’t doing his job. So disappointed that with her health issues she had no doctor for the time being. For a facility that makes mental health a priority, it clearly wasn’t today to cause that much anxiety in a patient.

Erin Shred

Worst reception. I can never get through or be seen when I need to.

Heather Wubs

After hours clinic is “not a walk in clinic”, you have to book an appointment. After booking your appointment you will come in to an hour+ wait that the receptionist for some reason can’t give you a time estimate for. So it’s essentially operating as a walk in. Good luck.

Tabitha Martin

I'm a new patient there, had my first appointment today (Dr. Elliott). I was very impressed overall with the whole experience. I walked in the staff was very friendly and nice. Sat down for maybe 1 full minute and was called into room. I was a little nervous as it is a new doctor who doesn't know me. And Dr. Elliott killed it. Very nice kind, and when doing his procedure. He explained everything to me. My experience was outstanding and loving the new doctor.

E. E.

I give 3 stars because I love Dr. Zammit, but the people they use for their answering service are brutal. Sooooooo rude! I work at a Dr.'s office myself at the front desk, answering phone calls all day, and I could never imagine being so bitter. The front desk staff are also not interested in even looking in your direction, and seem annoyed that they even have to help you. Not sure whats going on here?

Kenny Vivian

There my family doctor there awesome ppl

J Crawford

Terribly unprofessional front desk staff. Clearly prioritize making money over patient welfare. Brought my sick child in (i am a new patient and already went in for my consultation and he had yet to because of school commitments but is still registered as a patient) he has a horrible barking cough that is not going away. I made an appointment and they informed me it was a-go. Upon arrival they notified me it was mysteriously cancelled. All because my child did not have this initial consultation. This is a very sad state of affairs. Ended up having to wait an hour and a half at a walk in clinic after losing 40 dollars on cab fare.

Bob Dunn

Professional all the way. Friendly and knowledgeable staff. Waiting area is a bit of a bummer but whatever! Great physicians!

Sini V

Dr. Zemmit Maempel is qualified professional. But getting appointment to Dr. is once in bluemoon. Just Nurse Practitioners and they have nothing to say except advice about "bug," especially by Maureen N.P. More over she does not want to hear two symptoms,but just one(Not confident about herself!!!) When I went with my child she said "you can say either head ache or cough. No proper treatment options from them. While every time call for appointment it's hard to get it and same cliche "to call at 9 am everyday," No. This is not a good G.P practice. Appreciate Dr.Zemiit Maempel's intern. He do good within his experience and skills. Nurse practitioners are definitely a liability to the system and Mcmaster Clinic is just money making not patient oriented for public welfare. Because they know how to make money by lot of interns, with few of well experienced doctors. Weekend urgent care is another harder part. There should be an option if they are unable to see their patients public should be able to go to any walking clinic,but Mcmaster will charge fine I am a Nurse with 26 years of experience. My family looking for another practice ASAP!!! No hope.Good bye.

Cute 2 boot

I had to see Dr Chow for a pap and IUD removal. Wow. She is the best experience I have ever had regarding pap smears. She was gently and warned me at the right moment of discomfort. She was honestly the best experience I have had, with something women need to do regularly. Great for people doing this for the fist time.

Melissa Clark

Nothing but good experiences! Always can get an appt same day with a nurse practitioner- and she will consult my doctor if needed. Never wait more than 15 mins to see the doctor. My whole family has switched there. These comments about the front desk are not accurate - Im sure if you are speaking rudely to them they are not going to be kind back to you. They have always been happy and easy to communicate with. The urgent care after hours clinic is great too. I have waited max 25 mins to see the doctor for that which is much better than any other urgent care or walk in clinic I have been to. The doctor is never rushing me and is thorough as far sending me for any tests I may need. Its a great office!

Chili Pez

The clinic made a drive through flu shot available to their patients, today, including myself. Very considerate, especially with the need for minimal interaction due to the pandemic. Nice.

Kate Mathers

I'm really surprised by the negative reviews here - I've had nothing but fantastic experiences with this health team! My family doctor (Dr Elliott) is great, and all the staff at the clinic have always been super helpful and friendly. I've never had an issue getting through to a receptionist or being able to book an appointment. I've also been super impressed with how the clinic is run during COVID - the waiting room is generally empty, the wait times are minimal, and I've always felt totally safe. Overall very happy with this health team and my family doctor!!

Cat mac

Dr. Lukings and his staff are AMAZING!!! So easy to talk to. Never any problems getting in for appointments, even on short notice. After hours (even after the clinic is closed), you are able to speak directly to a doctor through their answering service... the after hours doctor put my mind at ease at midnight and advised me accordingly. HIGHLY recommended!!!! Catherine MacDonald :)

Sandra Wood

Have been a patient with them since I moved to town in 2009. A great bunch of doctors. My son was born with Cerebral Palsy and the Health Team have been amazing, giving me the help that my son and I both need. My son is 10 and growing like a bad weed, I can't thank them enough for the help I have been given. They never make anyone wait more than 15 minutes. They are fast and efficient.

Sandra Beachin

Love my McMaster Niagara Health team . They have taken care of me and my son for years now. That are very professional and are there for you ALWAYS!

Lesia Huzar

I’m a new patient. The front staff was pleasant ,very accommodating and knowledgeable.I only had to wait 10 minutes and when I was with my doctor I was never rushed and felt important. It was a great and non-stressful experience.

Becca Paxton

Doctor Chow was easily the best doctor experience I’ve ever had. She was informative and thorough. She made me feel very comfortable and she even had a student with her! It was my first time stepping into that building. It was warm, clean and welcoming. Checking in was a breeze and the appointment didn’t feel rushed. She was very clear and conscious with her instructions. It was a perfect example of how our healthcare should be.

Christine Johnston

First time meeting Dr. Cappalletti and was so impressed with her kind and caring demeanour. I'm so pleased to have her as my new doctor.

Iris

I love my doctor, Dr. Chow, but the current front desk staff is very unprofessional and seems to lack training. The wait times on the phones are insane, and I have had to wait five minutes before someone could find me in the computer system, after I had spelled my last name three times. Also, no urgent care option and the phones are closed on Wednesday afternoons. What is up with that? It used to be a much better place.

Marc Lopez

The person who answers the phone is very rude. I have asked her to listen to what I was trying to explain, and she put me on hold and forgot about me. What an attitude.

Rhona Parkinson

Front desk receptionist very abrupt nasty with patients very unprofessional makes you not want to call the office this needs to change. Only positive thing is Dr Zammittb is awesome

Valerie Lynch

Can't even get ahold of anyone in the office! Tried several days in a row and left messages!

Lorraine Vail

Fantastic!

Ashley J

Often I've gotten same day appts as needed ( if it's an "emergency") they've always treated me very well. They've always listened and taken me seriously every time I have a concern with me or my children. My dr is dr.chow and shes absolutely great! Aa for reception it is a big deal when they are closed mid week. I find that really irritating and makes it seem like they are unreliable . As for wait times, I've never waited more than 30mins at best.

Jacob Crogie

Save yourself the trouble, the only thing this team cares about is maximizing revenue, including pay for parking. Nobody ever has any idea what is going on, a bunch of young and ill-equipped staff supported by younger and more ill-equipped physicians. They just don't care. Very difficult to work with, and clear that their standard of care is minimal. Go elsewhere.

Kayla Givens

I haven't had many poor experiences with this team in the 6+ years I've been seeing them, until recently. It seems that everytime I try and book an appointment the phone system goes to voicemail everytime (even trying non stop for several hours). Their message indicates they don't check voicemail. Online you can't book appointments less than a month out. It's very concerning when you're 7 months pregnant, and the symptoms you're having aren't necessarily an emergency, but still something you should have checked sooner rather than later. Now I am going to clog a seat in Emerg that was unnecessary simply because I can't get through.

priyanka saini

I had C Section in January and it was successfully done by Dr. Cappelletti and her team since then she is me and my family’s family doctor. She is such a humble person whenever we need any help we call office and get help sorted within hour . If we need any prescriptions or any suggestion health myself portal is so helpful as we can talk to our family doctor and her team who is available. Thanks for your services and your help