Reviews of Niagara North Family Health Team - Carlton Street Site (Psychiatrist)

Jess

NEVER GO HERE IF YOU VALUE YOUR HEALTH. I'm more than pleased to explain, the reception and anyone I've spoken to on the phone has been extremely unpleasant. So much attitude, had to switch doctors because they can't answer their phones properly. Don't believe me give the voicemail a call what a joke. Adding all these fees when they weren't in anything I signed with my doctor. I wouldn't wish this experience on my worst enemy such a nightmare. Also p.s they hold your medical documents if you can't afford to pay them. Terrible and unprofessional and I may add leaves voicemails explaining I shouldn't be rude to them. I've never been more disgusted by a clinics practice.

Victoria Lewis

Staff here are extremely rude. Every visit I have reception is unpleasant. If you are not happy with your job, find a new one. I work in customer service and their attitude would not be tolerated.

Tyler Balanowski

Why do the secretaries have to be so old and miserable? Please retire or quit. At least my doctor is nice.

storm chaser

I had no choice but to give them a 1 star rating it won't allow 0 stars . I have been with Lake Street office for 10 years. The service has drastically change over the years. I've had approx 3 new doctors not including students and maturity leave doctors. They claim to have social workers to talk to you yet when I needed to talk about childhood sexual abuse , I was told sorry we don't have time for you try someone else!! To get in to see a doctor takes approx 1 month for high blood pressure revisit notwithstanding the doctor asked to see me alot sooner. I did explain this to yet another new receptionist. Seriously don't promote you have all these services and not provide it! Needless to say I have no choice but to go to a walk in clinic so I don't have a stroke or heart attack !! Suck up the cost doctor!!

Tom C

I don't recommend, and I don't like giving negative reviews, but if I can help someone steer away, not waste their time and consider other options I will. I have been a patient here for 2 years now. Really difficult to get in contact with anyone, I called last year to scheduled an appointment and for months the actual receptionist was away and they couldn't do anything. I have not been in for a visit since the initial new patient meeting because of lack of availability during the times I tried. I find it much easier to go to a walk-in than contact my own family doctor. Shame! Their focus seems to be on new residents and something other than patient experience and care. What others are saying is true, the patient service comes across uncaring. If you don't believe me just try calling and talking to a receptionist.

Matt P

Very professional, timely health care. We appreciate the after hours clinic and appointments with nurse practitioners on short notice. Patients since 2011, now a family of five.