Reviews of Fairmont Jasper Park Lodge (Psychiatrist)

Nicole Dela Cruz

Breakfast was good - Tyler was a great server and made our morning so much brighter! Our room felt a little like glorified camping, we had no AC and it was very hot (apparently we had unseasonably warm temps), but they moved us to another room, which was helpful. Views are amazing .

Pascal Tessier

Spectacular view from our cabin. Service was top notch. I have stayed at other Fairmont establishments. Seems they cannot go wrong.

David Stafford

We dined on the patio and are food wasn't very good. There was four of us and all of our food lacked taste. Disappointing when you are spending so much. I still rate it 5 stars as the JPL is amazing. I've stayed there many times, staff are always friendly and helpful. The property is gorgeous. It's nice they have a lake on the property where you can rent canoes, paddle boats, etc. In the winter you can go ice skating.

B Naylor

Quite possibly the least professional interaction I have had with a hotel ever. Traveling through Canada as an essential worker, we were sure to check with the hotel many times prior to booking and arrival to ensure we were allowed to stay. Over the course of 2+ months, my wife and I corresponded with the hotel to ensure no updates to policy would preclude our stay. The day before our stay, we were sent a personal email from the hotel asking if we would still be able to cross the Canadian border and that the hotel was excited to have us stay. We responded that yes, we would still be able to cross and confirmed a check in time with the hotel management. That afternoon, we were contacted by the hotel that our reservation was cancelled due to hotel policy and that we were not welcome to stay. In the same day we both confirmed via a personal email for check in and were told that hotel policy didn't allow us to stay...very conflicting. I understand that policy changes, but this type of customer service is absolutely ridiculous and entirely unprofessional. None of this policy was posted on their website or in any sort of correspondence, and dragging customers along who are traveling out of necessity is absolutely unacceptable. We were so glad that we didn't have the misfortune of showing up to this shame of an establishment on the day of our reservation with our baby and find that we were not able to stay and then have nowhere to stay while transiting through Canada on essential work. I will never stay at this hotel and will not be able to recommend more strongly the same to anybody who I know.

Our stay in Jasper was disappointing because of all the wildfire smoke, but because we stayed at the Fairmont Jasper there was so much to do! The Lodge has exceptional amenities. The golf driving range and the mountain biking were a lot of fun. The food was fantastic and the service worthy of the Fairmont name. The premium price is justified because the Lodge has distinguished itself from other hotels through its service, food, facilities and experience. We will definitely be back!

Michelle CC

We stay at the Fairmont most times and the family has been their customer for years. This place really dropped the ball and the experience we had here now makes us think to change our choice of Hotels. The customer service was poor and the valley lacked courtesy. We had a major accident at the stables which we booked thinking is a part of the hotel chain. We were told it was a third party. Honestly, never been treated this way at any other Fairmont's. We cut our stay at the Jasper and have moved all our bookings to Delta in BC for the remaining 10 days.

Shreya Swaika

Gorgeous location. It's a petty unique experience to stay here. Staff is amazing and they made our first time here unforgettable. Easy access to all amenities, even if not located in one building like regular hotels. There are a lot of activities organized, which makes the time spent here even more enjoyable.

Emily Cheung

If you are going for a wedding, I highly suggest requesting Patty for support for the day. I attended the Vani wedding over the weekend and we were lucky enough to have Patty as extra support that day. He was INCREDIBLY helpful, insanely kind, very professional- overall a wonderful person. He was eager to help in every way possible. We all felt very lucky to have him as support that day. Good hire JPL- Patty (or perhaps paddy?) is an awesome employee/person. THANKS AGAIN PATTY! WE all loved you,