Reviews of Landmark Health Systems (Psychiatrist)

Jeffrey Tunkey

If you want treatment that actually accomplishes something, go here.

Gage

I just left a meds management appointment with someone (couldn’t tell you who, because she didn’t introduce herself) and it was pretty uncomfortable and unhelpful. She didn’t say hi, didn’t say a word on the (very long) walk to her office, didn’t smile once (I know she was wearing a mask, but you can tell from someone’s eyes if they’re smiling or not) and upon entering the office, told me in a pretty short manner to “tell her what’s been going on”. Like, you haven’t said two words to me. You haven’t even told me who the hell you are. Why should I feel comfortable divulging the details of my mental health to you? I know time is limited but most practitioners I’ve met with have at least asked how my day was going, told me a little bit about themselves, etc. before asking me to dive in to my problems with them. I also felt like she became very defensive when I explained my discomfort with certain medications, rather than listening to and trying to understand my concerns. I just sensed no empathy and no genuine concern for me or my problems. So afterwards I asked the front desk staff if I could make a return appointment with someone else, but they told me that no one else is taking new patients right now. So yeah, that whole experience was disappointing. I drove a long way to have an appointment here because I’ve heard good things about this place, only to be treated like an annoyance for the entirety of my 5 minute appointment and then pushed out the door. So...two stars for nice ambience in the waiting room and friendly front desk staff.

Valerie Mackiewicz

I normally never take time to make reviews but I can’t say enough about the service and care I’ve received through Landmark. Of course I had to be open and willing to put in the work because I understand my own healing is my own responsibility, but the guidance and experience and competency Rose Duggan has in her treatment approach and knowledge is unparalleled. I would not be where I am without this help. Truly grateful.

Sheila Phillips

Thank you to the amazing providers and your support team. From the moment you walk in you are always greated by a smiling face and warm hello. Even on the occasions when I've had to call office they always respond so fast. In todays fast paced world it's refreshing to see a practice that values the little things that matter most. Warmest thanks and appreciation, Sheila Phillips

Taylor Rizzo

I’ve been going to Landmark for the past 5+ years, from back when they were on Linwood in a small building. I’ve watched as Landmark has grown, flourished, and continues to provide amazing mental health strides. Dr. Masci is always looking for better modern medicine to help his patients. The staff is always warm, kind and welcoming. I read some of these reviews with confusion as to med refills as they take time and it even states so on the answering machine. I would recommend Landmark to anyone looking for a place that really cares about their patients while providing modern medicine. Dr. Masci is an amazing Dr. I highly recommend them!

rose duggan

I'm bias, because I work here - but I LOVE this clinic and I am so proud of what we do, every single day. We work hard to offer authentic and compassionate treatment to our patients, we will explore and consider alternative treatments, and we will work with each individual to find a care plan that is unique, effective, and within the patient's comfort zone. I am honored to be part of a team that is going the extra mile, even in today's healthcare environment.

Angela Reeb

I feel very comfortable with all the staff. They are very caring and helpful. Best practice I've ever been.

roach

If you value your mental health at all, do NOT come to Landmark Health Systems. While being a patient was acceptable, the way I was treated after leaving this practice was absolutely inexcusable. I told them I was running out of medication, and when I left voicemails to schedule a new appointment, I heard absolutely nothing back for weeks on end (I had 2 weeks supply). The psychiatrist, Jarod Masci, never responded to my emails as well. I also requested to have my medical records sent, and after directly being told by the front desk that this LEGAL REQUIREMENT would be met, I waited months for no such forms. Even after being faxed from another doctor, they still refused to release my records. I detailed to them over voicemail (the front desk staff was never present during office hours to do their job) the urgency of my situation, then only having 3 days left, and to my dismay, got ignored once again. In crisis, I waited a couple more days before calling again (their ONLY available method of communication) to air my grievances and got, you guessed it, ignored once again. At this point, they picked up my phone call, put me on hold immediately, and then hung up the phone. Even after receiving this abhorrent, unprofessional, and disrespectful treatment, I was not going to leave this review until running into ANOTHER issue with this practice. I recently got my MMJ certification in Pennsylvania, but before I had my appointment, I was required to provide medical records that showed my qualifying condition. Not only did this new psychiatrist send in a fax request, but after having waited many days, I left a voicemail with Landmark Health Systems' medical record department reminding them to send in the fax. With a staff as unexceptional as this one, it is no surprise to me that our grouped efforts indeed proved useless. This has been the most disappointing disgusting medical experience I have ever been put through. No person should ever have to be pushed to this limit, especially with MONTHS notice. I feel that calling Landmark Health Systems a psychiatric office is a privilege and honor that they in no way are deserving of-- I could not recommend this clinic less. In my search for mental stability, this practice was a wrench I wish I had never crossed. If anything, being a patient here brought me only resilience and preparation for the atrocities of terrible medical care-- nothing I was intending to seek. If you have read this far, please do yourself a favor by turning away and never looking back.

Molly Joy

The treatment I have received at this office has saved my life - my mental state is so much better, and I am so glad I made the choice to schedule an appointment here. The staff is kind, caring, and prompt with refills. The best psychiatrist I have ever been to, I would recommend them to anybody.

Ali Eaton

I didn't even get to finish making the intake appointment. The person on the phone was rude. And when I wanted to know the title of the individual I was going to be seeing for the intake, as it wasn't going to be the doctor, they wouldn't tell me. When I asked again, i was hung up on. Absolutely ridiculous. As a patient I have every right to know who I'm seeing.

Amanda Seeley

I have had a great experience with Dr. Masci, Kelly, and all of his staff, especially Rose Duggan, one of the RNs. She is amazing and (as someone who does not live near the office) is so accommodating, attentive, and helpful. In a world where dealing with doctors/pharmaceutical coverage/etc can be tricky for a patient, she makes it look easy and takes care of all of it on her end. Thanks Rose and to everyone else at Landmark!!

Grace Lin

Awful customer service.

Prz Black

Dr.Masci , Angela, and every member of his team that I have interacted with over the last few months have been nothing short of very caring and considerate of my needs. I have found that over many years of therapy and several Doctors , that unfortunately sometimes you find a provider that is either burned out or is so numb that it seems like they don't care. Not the case with Dr.Masci's team, they make it much easier for me to really open up and discuss with them the issues that I battle with. This I feel, enables me to help myself by putting into my therapy what I expect to get out of it.

Miguel Arvelaez

The doctors are nice, the FRONT DESK are mean,rude, impolite, THEY ALWAYS SAY THERE IS NOTHING I CAN DO and ignore you. Even after the appointment they ask you to get another just to ask why the medication did not go through the pharmacy and you have to call several times to them answer the phone. They should be FIRED.

Jenny Wilson

BEWARE if you go here and don't check your health insurance copays thoroughly. These people could care less about mental health - each session was 200$ unbeknownst to me (and my session was not with a person who had a PhD) and when they surprised me with a copay of 150$ I left without having a session. Then, after cancelling all of my appointments and calling multiple times to make sure I didn't owe any money, they NEVER called me back and sent me a bill in the mail. Would never recommend to anyone struggling with any mental health issues. What a joke.

ABC DEF

I agree entirely with the review by Grace G, as that has been my experience too. I had been meeting with a psychiatric nurse practitioner three times via Zoom, so keep in mind I never went to the office. The first time she never introduced herself or anything. I only know her name and title because of the auto texts and emails reminding me of my appointment with her and the insurance bill for the $10 copay. Finally, on the last meeting we had as we were finishing speaking, is the first time I saw her crack anything even remotely close to a smile (keep in mind, this is on Zoom and we WEREN'T in masks) and even that seemed forced and unnatural to her. It wasn't enough. She's aloof and cold. I cancelled my work with her indefinitely. I went to her intending to explore medication introduction and I'd mention one and she'd be like "well, you can try it..." adding literally nothing to the conversation. Like, I think she thinks I'm utilizing her for additional talk therapy, which I can always benefit from, but I'd feel about as comfortable and healed opening up to her as I would to a soul-less robot. I'm there for medication exploration, that's HER job to do, not mine to sort of figure out. I'll see what I can get out of Dent, which sucks because that really sets me back months--into December, just to get started. I really know now it's not me because the other review most recent to my own reinforces my own observations. In the meantime, I guess I can try to trial and error meds I've been prescribed by others and tinker with them, as she more or less suggested, with little to no consistent guidance from a medical professional of this discipline.

Elsie Legasov

Top notch care! Staff are friendly, and treat you with respect. Wouldn’t go anywhere else!

Kristen Camp

I would recommend this office to any of my closest friends and family. Every employee I came in contact with was extremely helpful and caring.

Aidan Klippert

Stay away from this place. I used to work with a counselor by the name of Angela. I had to cancel an appointment last minute, and when I went in for my next appointment Angela was nasty and I had a TERRIBLE appointment. They also are refusing to give my medical records to doctors in Colorado. Absolutely HORRIBLE establishment, the people at the front desk also give off tweaker vibes. If you’re going to go here, I’d suggest to request NOT to have Angela as a therapist. She’s a cold, rude, woman more concerned with herself than her clients. This place is a f***ing joke. STAY AWAY FROM ANGELA

Jacqueline Rivera

The reason I give them 5 ⭐ is because since my husband started to use this medication he.improve a lot he is more calm he has.more concentration and he takes his time to do stuff around the pain pain is something he still working on it but, I have faith the everything will be juat fine is only been 3 months not even so, I can see that is helping him tremendous. Thank you Landmark for your help and concern about my husbands condition.

JM

This office is great. Staff is really welcoming up front and the counselors are very good at what they do. Corrine does a good job of making me feel supported but calls me out and will hold me accountable when I need it. Sometimes it’s a wait for the doctor and when you call but it’s worth it for the care you get.

Sally Mackowski

love this clinic they really saved my life when i was in a real bad place with some stuff in my life. everyone was real nice n there buildings so cool inside really great place 4 help when u need it. thank u!!!

Lucy Galvanina

I’m so glad I found Dr. Masci. I feel like finally someone is listening to me. I was included in every step of my treatment (unlike typical clinic experiences), and I also enjoy his humor. Highly recommend!

Leonard Grey

This Doctor has changed my life! I would definitely recommend him to anyone looking for treatment. He lets you to bring your dog too!