Reviews of MetroHealth Department of Psychiatry (Psychiatrist)

Michelle Mate

They have no consideration for mentally ill, and there are some workers who do not do the best job for they'r clients now I see why they get bad reviews!!

Many Gonzalez

Someone Cancel my appointment and they did not even let me know why it was done because i am sure i did not cancel it

princex b

I started here as a pediatric patient. My previous counselor had to leave due to their residency program and I was held on a waitlist. This happened in June of 2020. I was told my new provider would be with my by July to August. After multiple phone calls of sitting on hold for hours, I received not one answer nor did I ever receive any calls from their end. My doctor also GHOSTED me so I no longer had access to getting prescriptions. I aged out of pediatric in April of 2021 and by May after seeing my primary care provider, was placed into adult psychiatry. It is now nearly September of 2021 and I haven't received a phone call or anything. My referral is still sitting in MyChart as incomplete and not reviewed. Long story short- don't go here if you can help it. I've been going over a year without my medication and have come awfully close to being hospitalized again due to their negligence.

Shaun McLaughlin

I am a social worker for a psych hospital. I waited on the phone 3xs and each of those times 20 min+. I could not imagine being a patient and waiting this long. This not good patient care.

Tracy Collins

Can't get appointment but every 3 months. Not enough physicians for the patients. Do not recommend

Ezekiel-Beth Goff

They know the least about my psychiatric conditions of anyone on my medical or support team.

Thomas Hudia

Way better than other psych departments I've been to. For one you have regular access to the doctor team as opposed to them just coming and doing rounds in an hour and leaving. They are around all day. Their rounds are actual meetings with you not just check ins. The food isn't the best, but it's better than other places. The beds are decent too. The staff can be a little indifferent towards you if your behavior isn't the best, but if you are respectful, they are for the most part nice and respectful back. Should the need for me to be back in a psych department come up, I'm definitely picking metro again.

Marie Gonzalez

So I keep calling to schedule an appointment for my kid, NO ANSWER I called more than 20 times a day a whole week. On top of that I'm waiting for an appointment my kid had, for 2 hours, there was no checking in call, nothing at all, when I verify my Chart it says No Show, I was so Angry How is that possible when they didn't even call to make the check in. And they keep Canceling my appointments and they do not even let me know why.

Joy H

The Worst Lady hung up on me when I tried to make appointment going somewhere else

Abi-Ru Shirzan

It is difficult to get an appointment. I once waited one hour past my scheduled appointment time--no explanation or apology. The psychiatrists don't seem interested in hearing or doing much. . .polypharmacy (lots of drugs) is the go-to. Active listening does not seem to be valued. The environment is glum and depressing. . .perhaps the grimness makes patients more willing to be satisfied with "Hi; Prozac prescription; Bye and see you in six months." My co-pay is outrageously high, but perhaps others pay less. In short, this is a place to which you are condemned by "insurance network."

Kori Gaul

Go here if this is your last resort! This is the only place that takes my insurance for psychiatry and it has been a nightmare! It takes forever to get an appointment and if you need help with anything and have to call the front desk they are either rude or they don’t have records of your previous messages left to your doctor. I’ve had medication at my pharmacy for a week and still have no access to it. Oh and once you see a doctor they are most likely a nurse practitioner working under someone else, you even get asked if you think you have the mental illness you have been diagnosed with. I came here for a formal diagnosis because I don’t know what I have but instead I’m being asked to diagnose myself!

Mikey Pentkowski

I go to Metro health for all my health needs. I have great doctors, BUT the wait time to get an appointment is beyond ridiculous! No! I will not wait almost 4 months to address my mental health needs! I don't understand how great everything is at metro speaking for myself that they lack so much in this department! Now, I have to find another place to go that accepts my insurance that can see me quicker. they need improvement and better staff from everything else I just read.

Laura Woodall

I realize this is a city hospital that deals with a large socially-economically distressed population, but thier service leaves a LOT to be desired. Please note that I have found a very competent psychiatric nurse practitioner. My complaints do not lie with the actual providers. Thier administrative staff and those who answer the phone are SERIOUSLY lacking in basic customer/patient service. I have had multiple problems. The two that are most notable: 1) The hold times to talk to even a basic receptionist are outrageous. This is a consistent issue. Today however was inexcusable. I was on hold for 22 minutes (according to my cell phone minute counter). That in itself is not the issue. After waiting that long I was then dropped into another line to be put on hold for an additional 7 minutes. When someone did answer; it was just the general hospital operator that answered. I WAS KEPT ON HOLD UNTIL THEY CLOSED! Instead of just answering and then offering to take my information to call back the next day, they just dropped me on the poor hospital operator. The general operator then has to deal with very upset patients. Please keep in mind that I didn't start my call at five or less minutes to closing. I would be annoyed, but more understanding in such an instance. I understood that the operator was not at fault and I reacted as such. The operator did inform me that this occurrence is rather regular! 2) The few times I have been to the psychology/psychiatric department desk at the main campus: I am treated with the attitude that I am a criminal or someone out to do something wrong. I was there as a patient seeking care. I gave the staff absolutely no reason to distrust or treat me differently/poorly. I realize that with being in a psychiatric department, not everyone who is waiting to be checked in is always going to be pleasant or fully rational. That is no excuse to not maintain a pleasant or at the very least a professional attitude towards the patients. If the administrative staff feel threatened by their job; they need to either work in a different department, resign, or have management post a security officer in the waiting room. It is not the job of administrative worker to be a "parole officer."

A K

Welcoming and relaxing environment. Linda was especially kind.

Christina P

MY PSYCHIATRIST WONT CALL ME BACK TO PRESCRIBE MY ANTIPSYCHOTIC

Jay Smith

If you call plan on being on hold forever, impossible to get through to the desk