It takes a lot of courage to reach out for help, and it has taken me years too. When you have a problem like a cut, you put a bandage on it as soon as possible, to help heal it, much like a therapist is for our feelings, to help us during times we need it. And a therapist should be able to help anyway they can, with kindness and understanding and to give us the tools to manage what we are going through. I needed someone to talk to about everything I needed help with and needed an ESA letter (emotional support letter) for my dog. It took the love for my dog to get the help I needed bc I do need it, my dog helps me. My dog is an emotional support tool for me. I tried making an appointment with FAMILY LIFE COUNSELING IN LEAMINGTON. The phone conversation I had with him to book an appointment was an awful experience and completely unprofessional. I was so upset by the phone conversation, I was shaking.There was so much said that I won't repeat but, I was told that there was too much going on with (my move away) to make an appointment with him and it was better to get someone after we moved to go see and was laughed/scoffed at when I asked if he did an ESA letter and he did say no he wouldn't do that, " how could he possibly suggest that if he's know me less then an hour", but wasn't I booking appointments with him so he could see I needed one? I won't go into the whole phone conversation, but I know how I felt talking to him. He wasn't kind, helpful and I was shocked at what he was saying "you called two days before Christmas about this" No. He called me back two days before Christmas, after over a week of trying/waiting to book an appointment with him. But isn't a therapist used most during the holiday season when we need it the most? but I would have waited to see him in January. I DO NOT recommend seeing him (family life counselling) for any of his services and find it very unprofessional to tell someone they don't need help right now during a very stressful time. We are at the point in this world where mental heath needs to be addressed, when we need to talk about our feelings and get the help we need, a lot of people don't and that's a huge problem - we need to feel comfortable going to someone. Emotional support animals will be needed more in the years coming to help when a therapist can't be there for us, but to have a therapist laugh at me and have no understanding on an emotional support dog is unacceptable. We are lucky to have other amazing therapist's in our area and I hope you can find someone else, who is willing to help you with anything you need. I did find someone here locally that will help me now during this difficult time, with my move and with an ESA letter. I was so upset after my phone call with him that I called another therapist after the call with him, she picked up the phone on the first call, was helpful, kind and understanding, I explained the situation and booked an appointment with her and will be able to talk to her before we leave AND from where we are moving too. Find the help you need, but not this one.