Reviews of CLSC de Parc-Extension (Psychiatrist)

Stella Wu

I came in at about 4h40 on a Tuesday for the covid test. Not even a waiting line. The staff was super quick, super nice, friendly and understanding. They even gave reusable masks. Had a really good experience there.

Sabrina Mc Fadden

(Translated) All the staff are VERY nice and helpful, they will do everything in their power to help us get better !! But they are always late, and doctors do not always refer to the right place; bad department of a hospital, pharmacies, etc. (Original) Tout le staff est TRÈS gentil et serviable, ils feront TOUT en leur pouvoir pour nous aider à aller mieux!! Mais ils ont toujours du retard, et les médecins réfèrent pas toujours au bon endroit; mauvais département d'un hopital, pharmacies, etc.

Jason N

This CLSC Is Great at resources that they supply and There's so many people in this family that help you in the best of there abilites so it's such a Great and Helpful place for the resources and people !

Meggie Guinan

Some of the most caring staff you could ask for.

Rachel Cheng

Arrived at 7:40 for a blood test, had it completed and was out the door for 8:00 am. Apparently they just started their blood test service in the mornings and it isn't well-known yet, so service is quick. This was my first time at the clinic. You must come with a prescription for the blood test. FYI that as of Oct. 1, 2019, only patients registered with a family doctor will be accepted at the walk-in clinic. Also a heads up that it is very difficult to get information by phone.

Haonan Pu

Finished my second COVID-19 vaccination here. It didn't take too long and the sfaff here are very nice.

Madeleine Delage

(Translated) I was at this CLSC this morning for samples and it was a great experience thanks to the warm welcome from the lady at the station and the kindness of the nurse. Thank you very much and keep up the good work! (Original) J’ai été à ce CLSC ce matin pour des prélèvements et ce fût une belle expérience grâce à l’accueil chaleureux de la dame au poste et à la gentillesse de l’infirmière. Merci beaucoup et continuez votre bon travail!

JJ Kaufman

Apparently there are no doctors there after the morning. Dont waste your time the receptionist didnt really care. How u say u open 12 hrs when the doctor is only there for 4 hours. GARBAGE Update: went back, and then they told me to arrive before 8 not noon. Their story changed. I think they just don't want to take walk-ins. The administration here is awful I'm sure the doctors are nice but the administration is so awful that they only get 1 star.

Jodie Prévost

(Translated) I don't know what's going on in this CLSC, but I've never had such bad service, both times I've been. The way receptionists talk to patients is inconceivable, great lack of courtesy, you get yelled at if you were unfortunate enough to be 5 minutes late due to lack of parking, followed by sighs and rolling eyes. I will never go back to this place again, we provide much better service at CSLC on the set. (Original) Je ne sais pas ce qui se passe dans ce CLSC mais je n'ai jamais eu un service aussi mauvais, et ce les deux fois où je suis allée. La façon dont les réceptionnistes parlent aux patients est inconcevable, grand manque de courtoisie, on se fait engueuler si on a eu le malheur d'avoir 5 minutes de retard à cause du manque de stationnement, suivis de soupir et de roulement de yeux. Je ne retournerai plus jamais dans cet endroit, on offre un bien meilleur service au CSLC sur le plateau.

aysha mua

I would rate it lower if possible absolutely rude and aggressive staff of people working there instead of greeting they start with a high shout off hello and don't even listen properly and hangout on you I tried calling 100 times and at the end just gave up and had to find my self an other solution worst service ever what a waste of medical group we have for such a big community so sad and we don't even know where we can report these people ...

Mouris Khouri

Like any average clsc nothing amazing

Lily

Wait time in line was about 40 minutes, staff were great. Got the testing results back in less then 12 hours.

Taylor Rubin

Haven’t updated their hours; new hours open at 12h30, closed Wednesdays and Sundays. Very frustrating they haven’t updated the hours online.

Shafqat Ali

Rude staff. So much show like a government office in developing countries. Waste of resources and taxpayers money. Never available any service. Don’t deserve to be there. Please hire new and nice people who actually can work 8 hours like all Canadians do.

Elena Karagoulian

(Translated) Horrible experience, to vaccinate my two daughters 8 and 10, total disorganization, at the reception a girl who did not speak French, after a deaf man who asked me for my phone number 10 times who could not write to the computer. A real nightmare (Original) Horrible expérience, pour vacciner mes deux filles 8 et 10, désorganisation totale, à l’accueil une fille qui ne parlait pas le français, après un monsieur mal entendant qui m’a demandé mon numéro de téléphone 10 fois qui n’arrivait pas à écrire à l’ordi. Un vrai cauchemar

高筑墙广积粮缓称王

I need to obtain a new health card and find this branch on the official website. However it doesn't have this function currently. The desk guy just show me this paper and ask me to inquire the clerk, l took a number and waited 20min and the clerk gave me one more same paper, and told me to call the number on the bottom, she don't know anything else. What a waste of time!

George Labrinakos

If i could give a lower rating i would! Where can i call to launch a complaint to have all of these people fired! Not only are they rude they never pickup the phone....and when the line opens they hang up. These are my hard earned tax dollars at work! These people should not have the privilege of working.

J M Rossy

Staff here was friendly and pragmatic.

Jean-Michel Robichaud

(Translated) Mixed experience: The CLSC seemed well organized and welcoming. I thought it was great that the lady at the reception was chatting with a client in her native language (Spanish). 10 minutes later, however, I understood that this client was actually a friend the lady at the front desk was chatting with as several people waited to get their sample. The collection center had also been there for several (probably because the discussion between the lady at the reception and her friend had taken place for a long time). After a 15-minute wait, I was called and then learned that I was not entitled to a debit because my health insurance card was from New Brunswick (vs. RAMQ). So it was quite frustrated that I left the CLSC, unfortunately. (Original) Expérience mitigée : Le CLSC semblait bien organisé et accueillant. Je trouvais super que la dame à la réception discutait avec une cliente dans sa langue maternelle (espagnol). 10 minutes plus tard cependant, j'ai compris que cette cliente était en fait une amie avec qui la dame de la réception jasait alors que plusieurs personnes attendaient pour obtenir leur prélèvement. Le centre de prélèvement était par ailleurs depuis plusieurs (probablement car la discussion entre la dame de la réception et son amie avait lieu depuis longtemps). Après une 15 de minutes d'attente, on m'a appelé et j'ai alors appris que je n'avais pas le droit à un prélèvement car ma carte d'assurance maladie était néo-brunswickoise (vs. RAMQ). C'est donc assez frustré que je suis sorti du CLSC, malheureusement.

Lauran Drown

Doc MacLaren & Doc Albright are great. They take their time with you and you and show interest and concern for patients. I haven't met the other doctors. The majority of clerical staff is pretty horrible though and you feel worse for dealing with them as they are always short on time and are not forthcoming with information. That loses one star. The other star is lost because I one answers the phone, if they do they put you on hold and never get back. Th

SA M

A clean and well- organized CLSC in the Park Extension neighborhood

Maddison Schmitt

When your doctor says, “go to any clsc” for a blood test, and you show up and they say, you have to come two weeks from now between specific hours, you’d think they’d have some information available by phone or online but no. Nothing, just a waste of everybody’s time.

worldwide marinesurveyors

Worst place to go.

Murat POLAT

Went there around a month ago to get my second dose of COVID vaccine. I didn’t have an appointment this time, so I had to wait outside with a couple more people for a good 30 mins. No one was rude, it felt like they wanted everyone to be vaccinated so waiting wasn’t an issue. The infrastructure however shows its age, it feels like a hospital/clinic straight out of 80s. Cramped and dark. They make you take an elevator to the basement for vaccinations, and the wait continues there. You also play a medical version of musical chairs, as in you line up by sitting in chairs and you keep chair hopping as the line moves. Again, the nurses and doctors there were super kind as well.

Fernanda Martins Mathias

(Translated) The worst experiences of my life are in this place. Bad service and no solution !! (Original) Les pires expériences de ma vie sont dans cet endroit. Mauvais service et aucune solution!!

Rachel Rosenberg

Website says it's open until 8 p.m. I arrived at 7:40 p.m. and everything was closed and the second floor was locked.

Fernanda Mathias - DIY DA FE

(Translated) The worst service in Montreal. (Original) Le pire service à Montréal.

Meghan Meg

(Translated) I went twice to do a covid test. The staff are really nice, pleasant and helpful despite the difficult working conditions. They even offer snacks when you are waiting in line outside. Well done! Good luck to all of you! (Original) Je suis allée deux fois pour faire un test covid. Le staff est vraiment gentil, agréable et serviable malgré les conditions de travail difficile. Ils offrent même des collations lorsque l’on attend dans la file à l’extérieur. Bravo! Bon courage à vous tous!

neuelement

Worst service ever the doctors are nice but the service given is terrible and some workers are rude

Hugues Rolland

(Translated) After making an appointment for samples I show up there and so far everything is fine. On the prescription 2 tests to be done. 2 different ones lasting 24 hours. The nurse gives me the equipment for 1 test that I do in 24 hours. The scan comes back canceled because I was not given the correct material. No dietary instruction and restriction sheet that should be given with the test was given to me. How you can make this type of mistake is written on the prescription. 24h = miss a day of work ... and with this test canceled = for nothing. How do I know there were 2 tests? Well, I went to the Villeray CLSC where I was received with much more professionalism both at the reception and by the nurses. (Original) Après avoir pris un rdv pour prélèvements je me présente sur place et jusqu’ici tout va bien. Sur la prescription 2 tests à faire. 2 différents d’une durée de 24h. L’infirmière me remet le matériel pour 1 test que je fais en 24h. L’analyse revient annulée, car on ne m’a pas remis le bon matériel. Aucune feuille de consignes et de restrictions alimentaires qui devait être donnée avec le test ne m’a été remis. Comment on peut faire ce type d’erreur c’est écrit sur la prescription. 24h = manquer une journée de travail ... et avec ce test annulé = pour rien. Comment je sais qu’il y avait 2 test? Et bien je suis allé au CLSC de Villeray ou j’ai été reçu avec beaucoup plus de professionnalisme tant à l’accueil que par les infirmières.

ferzana mulla

It excellent hospital for treatment of us. It's nearest for us .

Kamran Tavakoli

Very nice service, fast and professional

jason nya

pire experience

Manjot Singh

Very rude staff and ingroant.

Sofia Benkirane

(Translated) I waited 10 minutes max for my blood test this morning! No need for appointments, super efficient and very professional and kind nurse. (Original) J’ai attendu 10 minutes max pour ma prise de sang ce matin! Pas besoin de rendez-vous, super efficace et infirmière très professionnelle et gentille.

Som Pushp

Snail pace to meet doctor ..It took 4.5 hrs just to see doctor .....WOW ...I though I am in canada .....and doctors are not impressive

Le A

(Translated) 1 hour late for a blood sample despite having made an appointment. 5 stars for the young man who welcomes patients at the entrance, ???? (Original) 1 heure de retard pour un prélèvement sanguin malgré avoir pris un rdv. 5 étoiles pour le jeune homme qui accueille patients à l'entrée, ????

Arsho Melidonian

The administration is pathetic! They say they do blood tests on the website, I see a panel saying to go on the first floor for blood tests AND I see a blood test counter! And they dare to tell me they don't do blood tests! And I waited for an hour outside so I can have my blood tests done! But the staff is very nice and the clerk apologised for all this disorganisation. Call before going. That's my only advice.

not me

It took me 2h of wait just to take a 2m blood test

Joan Wong

I went in for a co-vid test and the staff was understanding, helpful and efficient. I was in and out in 5 minutes.

Roxanne Legrand

(Translated) hello jean-risme rousseau a good to nothing directivideo or even in his legs to us to repaint us in it even majestez or even di ffil grow or even li already di Valguette li even in the metros and envi ronnementabili joelle li same he do not want to be of his own he will not reprimandell him even he would work the bay to detre of himself it did not work all alone down the ahitienni tez li bertinades li even at the metro at the bus and in the You must check the number of children in your country, or you should know how to tell them how to tell you how to tell you what you do not know. (Original) bonjour jean-risme rousseau un bonne a rien directivideo ou meme dans son jambettes a nous autres de nous repeindre en de lui meme majestez ou meme di ffil cultez ou meme li deja di valguette li meme dans les metros et les envi ronnementabili joelle li meme il ne veulent pas detre de lui meme il ne va pa la lui reprimandell li meme il travaillerais la ba la pour detre de lui meme il ne fonctionnait pas toute seul la bas la en ahitienni tez li bertinades li meme au metro au en autobus et dans les voi turettes di fiilculter ou mem ou deja diffilcul tez ou mem cf cf twelve le garcone letre la ba la il ne ferait plus peur a nous autre ok la ba la son vrai non a de lui meme majester detre de vous autres okay la ba la

Winter Heart

Hands down one of the worst clinics in montreal. I am an actual patient, I simply want to call to make an apointment to see my dr. I call and I have to go through a 5min robo call. Then finally when I get to choose the "make an appointment option".. the phone will ring for 5 mins, then a lady will answer and no matter what will cut you off and say hold please. The about 7 mins later it goes straight to voice mail.. but the voicemail box is full... I did this 3 times and no mater what I tried to say she put me on hold. I hear people are driving to ontario just to see a dr.. now I understand why.

Coral Short

This place is great to get covid tested. Very easy and fast. Rarely a line and no inside wait time. Staff are calm and regulated despite stressful times. They even have candy and balloon animals for kids! Thank you for keeping us healthy and safe.

Angèle Viau

(Translated) It was quick and efficient for the blood test, on the other hand to be tested for Covid was another story. We had looked on the internet, unable to find the time when the screening began. So we took it for granted that it was 8am. We waited patiently in line and it was then that a gentleman came to check the door around 8:56 am. Knowing full well that the tests are at 1pm, he didn't even bother to warn us. So I had to go talk to security who did not even know when it was time to start screening. The least of things in a case of a pandemic is to make this kind of information accessible to the population both on site and on the internet. It is very frustrating. (Original) Ce fut rapide et efficace pour la prise de sang, par contre pour se faire dépister pour la Covid c'était une autre histoire. Nous avions regarder sur internet, impossible de trouver l'heure à laquelle commençait les dépistage. Nous avons donc pris pour acquis que c'était a 8h. Nous attentions en ligne patiemment et c'est alors qu'un monsieur est venu vérifier la porte vers 8h56. Sachant très bien que les tests sont a 13h il n'a même pas pris la peine de nous avertir. J'ai donc dû aller parler a la sécurité qui ne savait même pas elle même a qu'elle heure commencait les dépistages. La moindre des choses dans un cas de pandémie c'est de rendre accessible ce genre d'information a la population autant sur place que sur internet. C'est très frustrant.

Nadia Dean

Very poor service no doctors available and some receptionist are really rude.

Tega Singh

Doctors at this CLSC are supper nice and caring. However, the front reception totally opposite: rude, authoritative. As if they wake up and take oath how much rude, authoritative, uncaring, and ignoring to people they will be that day. Even the doctors at the CLSC acknowledges there is big a problem at the front desk (and apologies for their/front-receptionist behavior). If this was private (non-govt) health care place - all the front desk would have been fired just by the review/feedback received. But unfortunately this a semi-govt CLSC, and people have to come here to see doctors - and get rude behavior from this front desk people.

Catherine G

Called and asked before going for a covid test , arrived on site and was turned away. Health care workers , as written on government site, are eligible for testing went to another locarion and had no issues terrible management

Marco Lommano

(Translated) I can not recommend this place especially for the home services of auxiliaries anti doping tests during hiring are not systematic these for that they have among their auxiliaries for more than ten years a speed addict (12 + / day) who fights for the custody of these children, always late and I spend a lot and people like that take care of people who need more serious (Original) Je ne peux recommander cette endroit surtout pour les services a domicile des auxiliaires les testes anti dopages lors de l'embauche ne sont pas systhematique ces pour ca qu'ils ont parmi leur auxiliaires depuis plus de dix ans une accro aux speed(12+/jour)qui lutte pour la garde de ces enfants,toujour en retards et j'en passe beaucoup et des gens comme ca s'occupe de personnes qui ont besoin de plus serieux

Alex sarah

(Translated) Security decided to close 7:35 pm, that's not true. The CLSC is the government and they printed the coupon everywhere saying they were closing 7:45 p.m., and they should open until 7:45 p.m. The patients saw the coupon, and took their gas, took their time going, and they have to be thought of as well. If you want to close earlier, you can print the coupon you close at 7:35 pm or earlier. (Original) Le sécurité a décidé de fermer 19h35, c'est faux. Le CLSC est le gouvernement et ils ont imprimé le coupon partout disant qu'ils fermaient 19h45, et qu'ils devraient ouvrir jusqu'à 19h45. Les patients ont vu le coupon, et ont pris leur gaz, ont pris leur temps pour y aller et ils faut aussi penser à eux. Si vous souhaitez fermer plus tôt, vous pouvez imprimer le coupon vous fermez à 19h35 ou plus tôt.

Manjinder Singh

Very rude staff !!????????they can’t speak nice !

Rakesh Kumar

Good and helpful staffs

Masques Solidaires

(Translated) Super clinic. We receive all the necessary services there and it's fast. The staff is really attentive, we are comfortable there. (Original) Super clinique. Nous y recevons tous les services nécessaires et c'est rapide. Le personnel est vraiment attentionné, nous y sommes à l'aise.

Maya Gauvreau

(Translated) Very good service, the nurse was super friendly and reassuring! (Original) Très bon service, l'infirmière était hyper sympathique et rassurante!

Didier Gascon

No automated phone calls before rendez-vous. They even don't hesitate to throw your file in the garbage can if you miss a rendez-vous. Not professionnal, healthcare is not a joke but for them it seems to be a question of cash only. It is very sad.

Ax Jx

You guys only accept 6 patients for walk-in hours? What kind of healthcare system is this?

Bilel Saoudi

very rude staff

Shalimar HD

Worst hospital in montreal .....went with 10 days old newborn in minus 20 temp outside was late 10 min they gave me new date on new date had to show up on time then had to wait again to see doctor

Jan K

(Translated) Now almost 2 hours of waiting on the phone to make an appointment to have staples removed and I'm still waiting ... Unbelievable ... (Original) Maintenant presque 2 heures d’attente au téléphone pour prendre un rendez-vous pour faire enlever des agrafes et j’atttends encore …Incroyable …

Isabelle Hamel Bloui

(Translated) Very bad service on the phone, nobody answering me told me that I was at the wrong CLSC and to go google. I replied that I found the number on google and that this is the first CLSC that leaves me. She tells me to go back to Google and put me on hold, old trick so that I hang up and be her problem no longer. How do I know that. I do the same job as this person. She could not tell me which CLSC was mine. If I had been an older person would she have done the same to me ?! I am disappointed with the lack of help and professionalism from this person. (Original) Très mauvais service au téléphone, personne qui me répond me dit que je ne suis pas au bon CLSC et d'aller voir sur google. Je lui répond que j'ai trouvé le numéro sur google et qu c'est le premier CLSC qui me sort. Elle me dit de retourne sur Google et me met en attente, vieux truc pour que je raccroche et que je ne sois plus son problème. Comment je sais ça. Je fais le même emploi que cette personne. Elle n'a pas pu m'indiquer quel CLSC était le mien. Si j'avais été une personne âgée m'aurait-elle fait le même service?! Je suis déçu du manque d'aide et de professionnalisme de cette personne.

kim heejung

I had a blood test in the morning. It was very quick and frendly.

Dilshad Rizvi

(Translated) Seriously, 18 minutes of waiting on the phone before speaking to someone on a Monday morning at 10:15 am? They told me three times: 'wait a minute'. What service to citizens !!! Are there managers / officials who read our messages? Really needs to improve ... (Original) Sérieusement, 18 minutes d'attentes au téléphone avant de parler à quelqu'un, un lundi matin à 10h15? Ils m'ont dit trois fois : ''attendez un instant''. Quel service aux citoyens!!! Il y a des gestionnaires/fonctionnaires qui lisent nos messages? Faudrait vraiment améliorer cela...

JOHN STADIS

You should update your hours !!! Went to day and it was closed !!! Thanks for the support.

Audrey McDiarmid

The nicest most helpful staff ive ever experienced!

Mark Mackee

They only take 6 patients who all day who have no family doctor but now where is that written

Rashu Uddin

Very poor service and not helpful stuff member being very rude with patients

Alex

I've made blood tests and it was fast just 20 minutes.

Aaron Hackett

Most services are inaccessible.

Luis Jhuliano Chozo

(Translated) We never answer the phone (Original) On repond jamais au telephone

Cindy Huang

My pharmacist faxed 4-5 times to ask the doctor to renew my prescription, still no answer after 2 weeks. I’m now without essential medications for 1 week already and may have seizure in any second... since I have no other choice, I walked to the CLSC counter and asked if I could see my family doctor, the receptionist said “it passed 2 pm already and practicians only see 8 patients per day, they are seeing 9 people for today already so come back tomorrow”... I checked the time, it was 2:05 pm... she later refused to help me even though I told her how bad my withdraw is from medications... she insisted that I should go back tomorrow regardless how awful I feel now... the worst medical place ever!

M. N.

What terrible service from the medical secretary! First, she never picks up the phone and then when she does, she is so rude. There is only one medical secretary and it’s not the one who sits in the main reception area. She’s normally housed in one of the side booths where you go to take an appointment. I’ve had many issues with her over the phone and called out on her that she was a very rude person. I really hope they fire her.

Slava Sev

(Translated) Fast and pleasant service thank you for those who work there Bravo. (Original) Service rapide et agréable merci pour ceux qui ils travaillent là-bas Bravo.

Aytaç Goksu

(Translated) New hours for covid screening: Monday to Sunday from 12:30 p.m. to 7:45 p.m. (Original) Nouveaux horaires pour le dépistage covid : Du lundi au dimanche de 12h30 à 19h45

H D

I have a medical condition and needed to see my family doctor just for a medical form to be sighed so I put it in an envelope along with a letter explaining everything and handed it to them... 2 weeks later I get my envelope back without anything done with a letter inside requesting I take an appointment. So I called to take one and the secretary says it's only a phone appointment with my doctor and that he's supposed to give me ANOTHER appointment during this phone appointment! So they are literally giving appointments for appointments at this point... ridiculous and inefficient service and a big waste of time.

Arjan Singh

The staff is very friendly and helping. I am using the services of this Clsc for the last 13 years. I salute the medical staff of this Clsc.

Maria Falagaras

The people working there are super rude and not empathetic. They keep telling you to call to book an appointment when they are incapable of answering the phone. They then let you go wait inside to “book an appointment” to turn you away!