DON’T WASTE YOUR MONEY!
I paid almost 200$ and fully regret it!
I found the whole experience to be unprofessional and disappointing! Let me tell you why you should not waste your time or money with this service.
First of all, I was insulted that they could not even match me with a therapist that speaks fluent English. Even though my every communication with them had been fully in English. Not only is that unprofessional, but completely unacceptable! If I am paying to talk to someone, shouldn’t that person be able to completely understand what I am saying? To be able to give me the proper advising, tools and skills for my situation?
Following that, there is an 8 page document that they say to fill out before your first session. Don’t bother! I spent a long time filling this out for two reasons. One, it asks about literally everything from past to present. And two, that being said I wanted to make sure everything was accurate and well communicated. When I got there I realized I forgot the forms in my car, I said I could just run down to my car quick since I had parked in the building. Would have taken 5 minutes. But he said I could bring them the next session, and that they weren’t necessary... Shouldn’t the forms be a guide to the first session? So that you can discuss the reasons you are there and have a proper aide of assessment? Why did I just spend hours making sure that all the information was there?
This made our session awkward now for 2 reasons. The language barrier, he kept having to find his words to tell me his advice and asking me to elaborate my answers to help him understand my problem. And instead of having the forms to refer to I felt like the session was so scattered talking about bits and pieces of my life and jumping back and forth to explain things. It was just a mess!
Finally, the handling of payment was weird. I can’t recall if this was on the site’s questions page or in the 8 page form but somewhere it discusses how to pay the therapist. It says that the money is to be paid at the beginning of each session in order to focus on the individual for the rest of the session without interruption. I usually pay cash in an envelope and so as instructed I gave it to him at the beginning of the session. He refused it, and said that it could be handled at then end of the session. So that was at the back of my mind the whole session as well.
Yes, I could have got up and left at any point after this terrible service but I still would have had to pay. If not for the full session, still probably would have had to pay some kind of cancellation fee.
So that was my experience and I am completely unsatisfied! When I am seeking help for mental health I expect to feel like I am in good hands. I did not feel safe enough to schedule another appointment, I suggest you take your time and money and invest it somewhere else.