Reviews of Crea-MeD, Private Medical Clinic in Montreal (Psychiatrist)

martin narcis

I really like the clinic , got tested twice , fast , price is fair , how ever worse place for parking , I will never go back because of this , last time I got involved in car accident by my fault , I was turning around for 25 minutes being very stressed not to loose the appointment and not finding a place to park. Bad experience . To bad as I really loved the clinic , very convenient.

Isamary .H.

The nurse was super sweet and helpful, but the receptionist was just plain rude and unprofessional (french blonde girl). I will not be going there again since I don't want to deal with her nasty attitude.

Mathieu Pin

(Translated) I do not recommend the place. My experience was very average. It seems to me that there is a disagreement between nurses and doctors. The nurse could not take my pressure, she sent me to the doctor to do it, he sent me back to the nurse and the nurse told me that she could not do it. Nice location. After I had to wait, only because the nurses were questioning the management of the schedules and a doctor and came to tell them that I was waiting. Otherwise I could have waited a long time I think. (Original) Je ne recommande pas la place. Mon experience fut tres moyenne. Il me semble qu'il y a un desaccord entre les infirmieres et les docteurs. L'infirmiere n'a pu me prendre ma pression, elle m'a envoyé vers le docteur pour le faire, celui ci m'a renvoyé vers l'infirniere et l'infirmiere m'a dit qu'elle ne pouvait le faire. Belle situation. Apres j'ai du attendre, seulement car les infirmieres se posaient des questions les gestions d'emploi du temps et un docteur et venu leur indiquer que j'attendais. Sinon j'aurai pu attendre encore longtemps je pense.

Oscar Flores Chapa Jimenez

(Translated) Very good service (Original) Muy buen servició

Réjean TREMBLAY

A clinic for the wealthy, run by the wealthy. Rather competent MD's, clean facility. But the astronomically high prices are unjustified, and the MD's either are condescending and arrogant, or respectful but just OK skill- and knowledge-wise, and do not really care about the patients' health (and care a lot more about their money, however), resulting in less-than-professional services half of the time. By international standards, a mediocre clinic. By Quebecois standards, an OK clinic with low waiting times, and extremely high prices. There seems to be some better options than Crea-Med in Montreal. Oh, their nurses are good, by the way. I would add a couple of stars just for them, but won't, because of the MD's and management who are just profit-centered and not sufficiently professional. The nurses deserve to work for a better, less profit-focused employer. They seem to enjoy their job, and are respectful to the patients. I wouldn't be able to work for Crea-Med if I were one of them. A 15 minutes consultation with an MD will cost you around 130$. A blood test will be around 200$. Yes, you read 200$, for ONE blood test. This clinic is surfing on the wave of the collapse of the Quebecois public health system. Not a good clinic per se, just marginally, infinitesimally better than the soon-to-be defunct (or not, depending on the 2018 elections) public alternatives. If that clinic were public, it'd deserve 3 stars. In most countries abroad, public hospitals/clinics are no worse than that one. In general, much better actually. Given its inaccessibly high fees, 2 stars is more than generous. My final advice: don't get sick, you won't need them.

Joanie Cyr

(Translated) I am always satisfied every time I come to this clinic. I saw Doctor Bessette and Doctor Rousseau. They take the time to explain and listen to patients. Excellent service, I recommend! (Original) Je suis toujours satisfaite à chaque fois que je viens à cette clinique. J'ai vu le docteur Bessette et le docteur Rousseau. Ils prennent le temps de bien expliquer et d'écouter les patients. Excellent service, je recommande!

Marie-Paule Dessaint

(Translated) It is not like it used to be. Pity! (Original) Ce n’est plus comme avant. Dommage!

Marie-Paule Dessaint

(Translated) It is not like it used to be. Pity! (Original) Ce n’est plus comme avant. Dommage!

Michael Dubois

My wife and I have been going there for years. We both saw Dr. Robin before he took leave to work mostly elsewhere which then to get an appointment with him, you'd be on a waiting list. Was not happy about that. We then both got new doctors that recently were hired there. I had Dr. Awad and found him to be sympathetic and no complaints about him but the overall experience and administration of this place has gone way down in the last few years. We had to fill out paperwork on 3 occasions so that my wife and I could have access to each other's files/make appointments etc and each time they lost the paperwork and had to file it again. Finally after they saw we were upset having to do this AGAIN, they put the note in "verbally" in our files. Today was the last straw as I had an appointment, which I was 10 mins late as there were a TON of unexpected road closures more so than normal downtown woes... I still waited 15 mins which I don't mind at all, I've never waited more than 60 mins to see the doctor and for that, I find good but when my wide called to say she would be 10 mins, they refused to see her and would be charging a cancellation fee! I could not believe this as we've been going there for many years and when I called to see what was going on they said it was a 20 min appointment and 10 mins late is too much and that my wife had a history of being late/cancelling which is 100% false. The amount of times we've waited for them, even though it is not a long wait, the fact that my wife suffers from anxiety disorder and she called me with a panic attack as they refused to see her, shows me they have no intentions to keep existing clients nor do the administration value medical care. She would have gladly waited to fit in-between appointments if they passed someone quicker etc but I saw 3 people come in TODAY who actually said "sorry for being late" OR mentioned their appointment time to the receptionist (of which they were late) and no issue.. if my wife lacked the courtesy to call and advise her 10 minute lateness MAYBE they would have seen her but they didn't, and for this, absolutely unforgivable. I mentioned today they'd be losing two long time clients and they couldn't care less. Very poor administration, I would look for a place that truly cares for your health.

Emilie D

(Translated) Outstanding customer service, attentive and friendly staff: I find their service incomparable. I took my appointment in a few minutes and I was seen the same day. No waiting, only good mood and good care! (Original) Service à la clientèle hors-pair, un personnel attentif et chaleureux: j'ai trouver leur service incomparable. J'ai pris mon rendez-vous en quelques minutes et j'ai été vu la journée même. Pas d'attente, que de la bonne humeur et de bons soins!

David Abicidan

A state of the art clinic with a great atmosphere. Highly recommended if you need a knowledgeable and experienced Doctors.

Mark Poidvin

Great service. Reasonable prices and a very professional doctor. Dr. Robin has been a great change from the usual experience in the public system. Appointments are fast, on time and no long faced secretaries that act like they are doing you a favour. Highly recommednded

Sivan Goundar

I highly recommend seeing Dr. Rousseau. He is the best doctor I have seen in my life. Super friendly and efficient. I would also like to acknowledge the amazing receptionist and nurse who were also extremely helpful and friendly. Very good atmosphere for patients at the clinic.

Ngoc Lam

(Translated) Waste of time and money! I never go back and never recommend this clinic to anyone! I made an appointment for a pap test, asked 3 times to confirm that the result will be available in max 5 working days (1st time on the phone when making an appointment, 2nd time on site at the reception and 3rd time with the nurse who gave me the exam). After 7 working days, no news! I had to call to be told that there is indeed nothing in my file (?!?). In addition, I signed a consent to receive the result by email, never received either! Then, when I was in the room with the nurse, after 15min of questions, I was told that the exam registered in his system was not a paptest so we have to start over the questions from another form ( however this is what I took for appointment and this is what I confirmed at reception when I arrived). Finally, I have never had such a painful paptest in my life! Believe me, I do paptest every year and have been doing so for several years now. I have pain and bled for up to 3 days later. In short, all these experiences are horrible! The staff are lost and clearly lacking in competence. Too bad! I have no problem paying almost $ 200 if you honor your commitment because I chose to go private. But that's totally false information when you say it's 5 business days! I regret that I lost my money in the wrong place. (Original) Perte de temps et de l'argent! Jamais j'y retourne et jamais je recommande cette clinique à personne! J'ai pris rdv pour un pap test, demandé 3 fois pour confirmer que le résultat sera disponible en max 5 jours ouvrables (1ère fois au téléphone lors de la prise de rdv, 2e fois sur place à la réception et 3e fois avec l'infirmière qui m'a fait l'examen). Après 7 jours ouvrables, aucune nouvelle! J'ai du appelé pour me faire dire qu'effectivement il n'y a rien à mon dossier (?!?). En plus, j'ai signé un consentement pour recevoir le résultat par courriel, jamais reçu non plus! Puis, lorsque j'étais dans la salle avec l'infirmière, après 15min de questions, je me suis fait dire que l'examen inscrit à son système n'était pas un paptest alors on doit recommencer les questions d'un autre formulaire (pourtant c'est ce que j'ai pris pour rdv et c'est ce que j'ai confirmé à la réception lors de mon arrivée). Finalement, j'ai jamais passé un paptest si douloureux de ma vie! Croyez-moi, je fais des paptest à chaque année et ce depuis plusieurs années déjà. J'ai des douleurs et saigné jusqu'à 3 jours après. Bref, c'est horrible toutes ces expériences! Le personnel est perdu et manque clairement de compétence. Vraiment dommage! Je n'ai pas de problème de payer presque 200$ si vous respectez votre engagement car j'ai choisi d'aller au privé. Mais c'est totalement de la fausse information quand vous dites que c'est 5 jours ouvrables! Je regrette avoir perdu mon argent à la mauvaise place.

Isamary .H.

The nurse was super sweet and helpful, but the receptionist was just plain rude and unprofessional (french blonde girl). I will not be going there again since I don't want to deal with her nasty attitude.

Sesame Hello

My entire household are under risks of COVID-19 thanks to the malpractices of this clinic. My roommate visited there last week for a condition and, upon return, complained about how they failed to maintain social distancing rules and always kept people waiting for various stuff crowded in limited space or in a small room. He was so horrified by their negligence. Not surprisingly, yesterday he received a call informing him someone whom he'd been in contact with while in the clinic was tested positive. He has also developed multiple symptoms. This really infuriates us. We had maintained absolute minimal contact with everyone else, often to our own inconvenience, yet we're still under threat due to the carelessness of this clinic. Stay as far away as possible from this clinic that cares not about your safety of health.

OA SQUARED

Friendly phone service, friendly receptionist and patient Dr listened to my terrified ramblings. Provided info, suggestions and great bedside manner with Dr Rousseau.

Raph Leroux

Best private clinic I went, love it, keep up the awesome work.

Laura Kathryn

I rarely leave reviews but just had to share my experience. Dr.Robin is amazing, she was caring and compassionate from the minute I walked in, highly recommended. Thank you for making me feel comfortable

Roy Caro

Professional staff, quick and effective.

pyupyu shig

Very nice staff. My first time meeting with Dr. Rousseau today. Very professional yet personal in his approach. He also understands my concerns and doesn't pressure you to take any services they have, while offering many alternatives and solutions. Highly recommend and will definitely return!

Rezvan Sherkati

Doctors are really bad! He misdiagnosed my condition and it put me in critical health situation and I ended up in emergency room!

Rezvan Sherkati

Doctors are really bad! He misdiagnosed my condition and it put me in critical health situation and I ended up in emergency room!

Ingo

Very, rushed and impersonal service. I have been there at least 3 times now and I never left satisfied. The doctor always rushed through the appointment, was condescending and almost always made me feel like my concerns where exaggerated and invalid. Never felt like I had gotten my money's worth, considering how expensive it is.

maria alejandra Salas

The service was fantastic and the doctor is a really nice person . Thanks a lot .... because I felt really bad

Ana Rodrigues

I had an awful experience. I was in need of a doctor and the lady who called me to book me a visit was very impolite and didn’t help me at all. All she carried about was the payment I should make. I said I work during the day and told her my availability but she didn’t have the effort to find a solution. I saw the review and I read all about the clinic and I thought it should be good but unfortunately I will never get to know since the receptionist was unprofessional.

maltez osorno rosibel

(Translated) Absolutely satisfied, top quality service! (Original) Absolutamente satisfecha, servicio de primera calidad!

Julie Przt

(Translated) thanks to them. great listening and great help. (Original) merci a eux. d'une grande ecoute et dune grande aide.

Yihsuan Lu

Update: 2020/11/03 I come here for annual check up every year since this comment, and this year Dr. Robin is leaving the clinic so I switched to Dr. Rousseau. Dr. Rousseau is also very professional and informative with patience. He listened to me very carefully and I felt respected during the check-up. Again would recommend to everyone who needs to see doctor don't mind to pay for the services. — Nice and speedy private clinic. As other comments said, I do think this clinic is a little pricey than another one I went in north of the island, but this is closer to where I live. I called on Monday for an appointment and got to meet with Dr. Robin on Thursday morning, probably could be even faster? Staffs and nurse I met with all speak English and friendly, Dr. Robin is professional and answered everything I asked. I recommend to people who need to see doctors but don't want to wait for hours in public. (and don't mind to pay for the services.)

Stéphanie Bossé

(Translated) I love this medical clinic! No waiting for an appointment, super nice, professional and attentive staff! We do not feel like a number at created Md, unlike the public medical system which leaves something to be desired! In addition, the doctor himself calls you for follow-up! This is service! (Original) J'adore cette clinique médicale! Pas d'attente pour un rendez vous, staff super gentils, professionels et attentionnés! On ne se sent pas comme un numéro chez créa Md, contrairement au système médical public qui laisse à désirer! En plus, c'est le médecin lui même vous appelle pour le suivi! Ça c'est du service!

félix Olivier

(Translated) Very good experience at this clinic, the welcome is punctual and the doctor very attentive. The meeting was effective, the doctor very quickly identified my disease and was able to prescribe a remedy adapted to my health complications. (Original) Très bonne expérience à cette clinique, l'accueil est ponctuel et le médecin très à l'écoute. La rencontre fût efficace, le médecin à très rapidement identifié mon mal et a su me prescrire un remède adapté à mes complications de santé.

Celina Wan

I had a yearly check up and then a follow up with Dr. Awad. He was very attentive to my concerns and you can tell that he cares for his patient's well-being. He takes the time to explain what he's doing, the different tests and what they mean. It was my 2nd time seeing nurse Zola and she's my favorite person to let take a sample of my blood. The receptionist are always super nice and effective. I highly recommend that you go to CreaMed for all your medical needs because their professionalism and level of care is amazing!

Alexandre Therrien

I've been going there for years, the receptionist is so nice and very good with computers and very nice and so cool; the doctors are also nice and funny and professional; the nurses are very funny and nice and very good at what they do. I will for sure keep going there if only just to read their awesome magazine selection!

Willy Ito

3rd visit to this clinic. Dr. Awad is superb; efficient, empathetic, kind, thoughtful and friendly. As opposed to the transactional and rushed public practitioners. The receptionist today seemed distracted and forgot to check me in so I’m hoping I wasn’t charged for the time I waited. In any case, I highly recommend Dr. Awad, worth every penny.

Frank TTboy

(Translated) Superb place. Calm, discreet. Courteous and prompt staff. (Original) Superbe endroit. Calme, discret. Staff courtois et rapide.

Arsho Melidonian

(Translated) My boyfriend referred me to this clinic and I have no regrets about my visit. It was my first and best consultation in a private medical clinic. I didn't even wait a minute for someone to call me. Dr. Bessette was very kind and took good care of me. Thank you also for the receptionists and the nurse who were so warm. I will definitely recommend this clinic to anyone. (Original) Mon copain m'a référé cette clinique et je ne regrette aucunement de ma visite. C'était ma première consultation dans une clinique médicale privée et la meilleure. Je n'ai même pas attendu une minute pour qu'on m'appelle. Dr. Bessette a été très gentil et a pris bien soin de moi. Merci aussi pour les réceptionnistes et l'infirmière qui ont été autant chaleureuses. Je recommanderai certainement cette clinique à n'importe qui.

Phillip Hwee

I came to see Dr. Luc Bessette for follow-up care after I was hit by a car while crossing a major street in downtown Montreal. I received excellent medical care from Dr. Bessette and his entire staff. Dr. Bessette personally telephoned the appropriate specialty professionals (e.g., a renowned orthopedic surgeon based in Montreal) and services (radiology centers) and secured appointments for me to be seen by them promptly. The entire staff is very friendly, efficient, helpful and professional -- they are all bilingual (sadly, I do not yet speak French). The clinic, which is mere blocks away from McGill University, is extremely clean and convenient to reach by walking, Metro, or buses. For visitors like me, this private medical clinic is ideal. Prices are reasonable and highly competitive. I can't write more now because of the injuries I sustained after being hit by a car.

Nickerson Jean

It was the first time I've been there and it was an excellent service from A to Z. The secretary was welcoming and the doctor was professional and knew what questions to ask and what he was doing. Overall, he was excellent. The one I saw was Dr Awad. Keep up the good work everybody !

Mathieu Desjardins

Service impeccable.

Jean-Marc Levesque

(Translated) Fast and attentive service. Nice and respectful nurses. Dr. Robin is calm and deals effectively with your problem. If you can afford the fees, do not hesitate. (Original) Service rapide et attentif. Infirmières gentilles et respectueuses. Le docteur Robin est calme et traite efficacement votre problème. Si vous pouvez vous permettre les frais, n'hésitez pas.

Rachel Gomel

I've experienced every facet of Créa-Med due to a recent emergency that took me to the best doctor one could ever dream of having. Dr. Marc Robin's wisdom, expertise and kindness were beyond description. He analyzed my case from every possible angle and made the best decisions.The efficiency, competence and helpfulness of the staff were equally impressive. Thank you!

Dongchan Seo

I injured my shoulder and I did not desire to hassle with emergency room, so I visited private medical provider and took an x-ray. The day after all dr. Vézina told me is that I should go to emergency room. Now I’m in the er waiting for taking x-ray again. What was all that time, money and hassle for? Lol

M D

(Translated) Quick VR, Dr. Bessette listened and answered all of my questions clearly. Efficient and fast. P.S .: Do not do your blood tests on the spot. Ultra-expensive at $ 500, and the nurse couldn't find my luck. She stung me in both arms and gave me big bruises, without success. She had to go find her colleague who she immediately found my luck, finally ... (Original) RV rapide, Dr Bessette à été à l'écoute et a répondu à toutes mes questions clairement. Efficace et rapide. P.S.: Ne faites pas vos prises de sang sur place. Ultra-dispendieux à $500, et l'infirmière ne trouvait pas ma veine. Elle m'a piqué aux 2 bras et m'a fait de gros bleus, sans succès. Elle a dû aller chercher sa collègue qui elle a tout de suite trouvé ma veine, finalement...

Véronique Comeau

the receptionist was very welcoming, overall great experience, i loved the abundance of oxygen the plants give you

Shay Rosemarine

I really benefited from my doctor's thorough approach though he never diagnosed me in the end, and the whole ordeal cost over $800-$1000 in total for maybe 3-4 appointments, which I imagine is normal in private practice, and might actually be competitive. I am still grateful but ended up on a 1+ year waiting list for a pain clinic with no real progression in an understanding of what is wrong (but at least we ruled out some things). The nurse was also very sweet when he was unavailable and I was waiting for results. However, the staff "problems" some folks have mentioned juxtaposed with the cost often outweighed the benefit of going there, as the staff (or maybe its just one person?) was pretty inflexible, rude and rarely listened and often provide misinformation. I work to be very patient and kind even when being talked over and talked down to / misunderstood, especially to those in healthcare and especially now but patients are also affected by the pandemic (and many of us work in social services etc.) and my patience ran very thin dealing with reception over the last few years.

M S

This was my first time consulting this clinic and I found it beyond compare. I especially recommend Dr. Robin for his insight and understanding.

Leanne Bellis

Complete daylight robbery. From my experience, 'Professionals' here are only concerned with your credit card. Telephone appointment of 2mins 34 seconds cost me over $100 after being advised that an appoint of such a short period would not be this much. After trying to dispute this, no one ever returned my phone call, and they took the money from me anyway. Also, Dr. Mathieu Rousseau was quite happy to advertise during my appointment face to face the fact that he has many degree's/Phd's under his belt, but his lack of personal skills is something that can not be taught. The nurse I saw was the complete opposite, she was lovely and unpretentious. These are the people who should be Doctors. Credit to her only. I would not recommend this clinic if you want genuine care.

anne lantoine

(Translated) I have been receiving treatment for several years in this clinic. But today was the first time with Dr Awad. I wanted to thank him for his kindness, his listening and his professionalism. (Original) Je me fais soigner depuis plusieurs années dans cette clinique. Mais aujourd’hui, c’était la première fois avec le Dr Awad. Je voulais le remercier pour sa gentillesse, son écoute et son professionnalisme.

J

I have had good experiences with the other doctors at Crea-Med as well as the receptionists and nurses -- all excellent. However, if you are going to the clinic for mental illness, even if just to ask for a referral to a psychiatrist, I would strongly recommend avoiding Dr Awad. He showed a lack of compassion and understanding of mental illness, not even inquiring about my family history (which is extensive and serious). He was dismissive of my depression and gave bizarre and unhelpful advice.

Charlotte Lombardi

Got a same day appointment and reception staff are friendly. However, Doctor Awad seemed inexperienced and did not make me comfortable. He seemed unsure of what to tell me and asked “what do you think it is?"...

Josée Drouin

(Translated) Fast, clean, nurses and doctors listening. It's worth paying for the quality we find there. (Original) Rapide, propre, infirnières et médecins à l'écoute. Ça vaut la peine de payer pour la qualité que nous y retrouvons.

Mechala S.

Great and efficient service for a fair price. I had visited the clinic for the first time and met with Dr. Awad. He listened to all of my concerns with interest and showed me great compassion. All of the concerns that I voiced with Dr. Awad were well heard and solved to my satisfaction. Excellent service and the receptionists were super nice. Would recommend.

Sandra Hamel

(Translated) Dr. Marc Robin is always available to listen to me and answer my many requests. Without him I don't know what I would have had in the past few years. The secretaries are great and the nurses are pearls. I highly recommend this clinic. (Original) Le Dr. Marc Robin est toujours disponible pour m'écouter et répondre à mes nombreuses demande. Sans lui je ne sais pas ce que j'aurais dans les dernières années. Les secrétaires sont formidables et les infirmières sont des perles. Je vous conseille très fortement cette clinique.

Samuel Dubeau

I visited this clinic and i am very satisfied with the service i received. The staff is friendly and Dr. Rousseau is a kind doctor who took the time with me. Thank you !

Jay Barrett

I've been using this clinic for a few years. Always great and convenient service. Dr. Luc Besette is excellent and very professional. Have recommended several friends and family to the clinic.

Nour El Sallab

Best private clinic in Montreal. Doctors are so attentive and so are the nurses. Highly recommend and worth going even though it's not free. Excellent service!

Chandra Friesen

I’m not sure why people are focused on the price. It’s a private clinic which means nothing is covered. To be fair, it’s actually slightly cheaper than other private clinics. I saw the nurse first, who was lovely, and she made me feel comfortable. I saw Dr. Bessett who was professional and understanding. Highly recommend this facility.

Jérôme Côté

(Translated) Professional fast service. The receptionists are attentive, discreet and courteous. I have already seen Dr. Robin and Dr. Bessette, they are both very precise and explain what is happening. Private clinic # 1 in Montreal ... Without a doubt! (Original) Service rapide professionnel. Les réceptionnistes sont attentives, discrètes et courtoises. J'ai déjà vu le docteur Robin et le docteur Bessette, ils sont tous deux très précis et nous expliquent bien ce qui se passe. Clinique privée #1 à Montréal... Sans aucun doute !

Benoit Champigny

(Translated) Excellent! the staff is attentive, Dr Bessette answers questions patiently. I highly recommend this clinic. (Original) Excellent! le personnel est attentif, Dr Bessette répond aux questions avec patiences. Je recommande fortement cette clinique.

Aaron Fromstein

Was recommended by my friend, told me it’s a great place and it was. Super happy

bwt Lampshade

Very professional and friendly staff. I wanted to avoid the atmosphere of a public clinic. I had access to a Doctor within 24 hours or less. My wife and my son have used the same clinic. Dr. Robin has been looking after our family and he is very professional. In a private clinic the Doctor has more time to listen to me because I'm paying for that time. There are no extended wait times in their office, and you do not get the feeling you are being rushed out of the office to make room for the next appointment.

Jd Hfhfhfj

Very bad experience, went to see Dr. Marc Robin because of nail hematoma, he recommended to do a trephination to relieve blood pressure pain, ended up with a severe infection in my finger because of the trephination

aAwaZz' C

Had a very great experience there! The receptionist is, not only hot, but was very knowledgeable. The doctors are very professional and the little juice boxes were out of this world.

Michael F

If I could rate this place 0 stars I would. As a UK resident I booked in to see this medical clinic whilst visiting my girlfriend in Montreal. Well service was pretty abysmal right from the start. Upon entering the receptionist wasn't interested, probably due to it being a Saturday. Then I was seen by the triage nurse already 50 minutes over due on my appointment time with the doctor. Once I finally saw the doctor he diagnosed me after my first sentence. I basically had to argue to get anywhere with this guy. I proceeded to ask him to fill in parts of the forms for health insurance to which he managed to mess up so I had to wait a further 30 mins to see him to have him fill it in correctly. Anyway after nearly 3 hours, yes 3 hours spent in there for a simple appointment I was finished. Now I had asked prior to going if they were bi-lingual as I would require an English speaking doctor and notes in English for myself & insurance company. When I got my results over the phone by a nurse I was simply told "all ok", I then asked for the blood results to be emailed to me.....upon receiving the results they were all in French. I replied via email querying a few of the levels and an explanation from the doctor and also asking for them in English. That was in November and I still haven't had a reply. This is certainly not the service I would expect upon paying $1020 for a simple appointment at a private medical centre. In fact I would say it is the absolute worst medical experience I have had anywhere in the world including the NHS in the UK which is 100% free!

Chanele Parent

I've been to this clinic a few times in the last year for the same routine blood test and although they are accomodating with the scheduling (I have always managed to get an appointment at latest the following day), the service has never been consistent. I have had many nurses with a wide range of techniques and skills (which ranged from exceptionally kind and considerate to won't say a word and will stab you with the needles many times because they decided to not go with the obvious big veins that everyone usually takes) and been greeted with the same confusing behaviour at the front desk (one appointment goes smoothly while for the other, cards have to be passed on two different interac machines but no good explanation is given for this new way of payment). Asking for the results to be communicated to you as well is never the same procedure (I have to ask the nurse one day during the appointement while the next time I have to wait for the phone call confirming they have sent the results to my doctors to ask) - very confusing! For the price, please make the service more professional and consistent!

Nicole Martini

(Translated) I went to this clinic 3 times for a sore throat that was getting worse. Nose bleeds, hypertension .... I was allowed to leave each time by letting me understand that it was in my head: stop looking at your throat, stop worrying about anything, your throat is fine, It must be viral ... I went to another clinic where they took the trouble to do a simple throat swab. Streptococcus !! So I was sick for several weeks, being taken for a hypochondriac idiot. (Original) Je me suis rendue à cette clinique a 3 reprises pour un mal de gorge qui empirait . Saignements de nez , hypertension....On m’a laissé repartir à chaque fois en me laissant entendre que c’etait dans ma tête : arrêtez de vous regardez la gorge , arrêtez de vous inquiéter pour rien , votre gorge va tres bien , ca doit etre viral...Je me suis rendue dans une autre clinique ou on a pris la peine de me faire un simple prélèvement de gorge . Streptocoque !! Je suis restée donc plusieurs semaines malade a etre prise pour une idiote hypocondriaque.

Desiree Boucher

Great experience, I came in for an emergency and the doctor called me down. I felt listened to and that I got the best possible treatment. There was virtually no wait time and everyone was very welcoming. You do you get what you pay for and it is expensive but if you don't have health insurance and are in a pinch then this is the best you could get.

Onur Duman

Just a useless clinic and insulting receptionist. I wanted appointment for the same day and I told minor emergency. They don’t care at all. They don’t care about clients.

sahar moghadam

I'd like to give 5 stars to Dr.mohamed Awad. He is one of the best family doctors I have ever seen in Montréal, he is so patient he listens to you and explains the problem very well. He is very caring, as soon as he got my test rusult he gave me a call and even he is helping me to get a quick appointment with an specialist. I like him so much and I highly recommend him. Thank you Dr.Awad.

Tarek Mahfoudhi

(Translated) My visit to Créa-Med was very positive, on all fronts. Telephone and in-person greeting is courteous and efficient. Nurses are caring, available, and kind. The space clean and pleasant. My doctor, Dr. Robin, is a great person: on a medical, professional, and personal level, too. So here, I gladly accepted the invitation to give my feedback on your page because I am very satisfied with my stay at home. (Original) Mon passage chez Créa-Med était très positif, sur tous les plans. L’accueil téléphonique et en personne est courtois et efficace. Les infirmières sont attentionnées, disponibles, et aimables. L’espace propre et agréable. Mon médecin, Dr. Robin, est un être formidable: sur le plan médical, professionnel, et sur le plan personnel, également. Alors voilà, j’ai volontiers accepté l’invitation de donner mon feedback sur votre page car je suis très satisfait de mon passage chez vous.

Caroline Rivest

(Translated) I loved my experience! I would definitely stay there again and highly recommend this clinic. (Original) J'ai adoré mon expérience! J'y retournerais sans hésiter et je recommande vivement cette clinique.

Natalia V

I had to write a review for my recent expirence with Crea Med and Dr Bessette, as it was very stressful and uncomfortable. I had come in for some gastro symptoms which I had been expirencing for a prolonged amount of time. I wanted to get the issue solved as efficiently and quickly as possible. The Doctor did not prescribe me anything. He was condescending towards my diet, implying that I must not be taking care of myself as well as I could be, and that's the reason for my symptoms, or a viral infection. I felt like I was being judged by my age, and that someone as young as I couldn't possibly have a healthy diet, or know how to take care of oneself. I felt dissmissed and discredited. I left feeling pretty frustrated as I was feeling quite unwell. I've had viral infections before, and I think by now I know how to identify wether it is viral or not. I proceeded to submit some cultures to their lab and was told more than a week later over the phone that everything was negative. In the meantime I had an intuitive feeling that something was wrong so I had gone to another doctor, who also requested a lab which takes 4 days to process while crea- med takes 8 days to process! (absurdly long if you are having a problem!!) this is not only my opinion but other doctors have agreed that this is an absurdly long time to get results from a stool culture. Anyways, the results returned from my second opinion and I was positive for a parasite! so thanks to all this I lived an unnecessarily miserable time with a parasite without getting the proper medications, and at the same time feeling as if I was deranged for even coming here with my symptoms. I don't really know how a lab that costs that much can miss that.

Hazey Camz

Best and fastest private clinic downtown with fair prices i cant complain

f z

Had very bad experience here. Not suggest to anyone have urgent issue. Paid $180 for open file and saw doctor maybe 5 mins. The doctor not really listens to your problems. Told the doctor still have issue after the treatment but the doctor says he don’t see the problems and if anything call back. Call back the second day since I still suffered pain. The reception said will ask nurse call back to see my situation but nurse never call back.

Oumer Imene

(Translated) Excellent clinic I recommend, De Awad always and well and always listening. (Original) Excellente clinique je recommande,De Awad toujours et bien et toujours à l écoute.

François Lespérance

(Translated) The doctor. Marc Robin who is my doctor for 5 years has always been a great listener, this morning he took the time to explain to me and my wife the situation of my health, and without hiding anything, he gives us the tools needed. nb: r-v at 9:40, go to the local nurse at 9:41 and get in the doctor's office at 9:47, which says better ... (Original) Le dr. Marc Robin qui est mon médecin depuis 5 ans à toujours été d'une grande écoute , ce matin il à pris le temps d'expliquer à moi et mon épouse la situation de mon état de santé , et ce sans rien cacher , il nous donnent les outils nécessaire . nb: r-v à 9:40 , passe au local de l'infirmière à 9:41 et entré au bureau du médecin à 9:47 , qui dit mieux ...

Claude Charron

(Translated) I very rarely write reviews, but I wanted to acknowledge the excellent work of Dr Mohamed Awad. He is very professional, proactive and attentive. Best doctor I've ever had, highly recommend. (Original) J’écris très rarement des avis, mais je tenais à souligner l’excellent travail du Dr Mohamed Awad. Il est très professionnel, proactif et à l’écoute. Le meilleur médecin que j’ai eu, je le recommande fortement.

Michael Carter

Terrible! They cancelled my appointment for being 7 minutes late!

Peter L

(Translated) Always an excellent experience, fast service by appointment and the doctor explains the results of the tests to us and makes the necessary follow-ups. Dr Robin and Awad are very good. (Original) Toujours une excellente experience, service rapide sur rdv et le medecin nous explique les resultats des tests et fait les suivis necessaires. Dr Robin et Awad sont tres bons.

Lorraine Romain

(Translated) In summary, if you are Canadian, rich and without serious health problems, you can go to this clinic. Additional application fees for non-Canadian residents despite the fact that the clinic is private, so no reimbursement of any fees for Canadians either. I offered to show my health insurance card but was told that it was not necessary. Impossible to talk to the doctor on the phone to follow up on the first consultation without paying for a new consultation. It's scandalous. After giving me useless (and expensive) tests, the doctor never called me back to agree on a treatment so I had to go for treatment elsewhere (in another clinic: treatment obtained quickly, at a lower cost and without unnecessary tests). I ask several doctors what tests to take for a heart problem, and everyone advises me an electro cardiogram but the CreaMed doctor refuses to give me a request for this test at the hospital in the public domain because it would be according to him "a waste of resources" but no problem for him to recommend private clinics that offer the same test at high prices. I wonder if I may have a lung problem? The doctor says "you'd better wait until you're 65 to do these kinds of tests". I am 29 years old, so I will wait 36 years to check if everything is fine on this side, thank you doc! After checking with other doctors and patients, I have confirmation that my doctor at CreaMed has exploited my confusion and discriminated against me (details that cannot be discussed here) and that he is only interested in my money, not to my health. Reception staff are on the whole very condescending and rude. Only positive point: the nurses are great (very professional and friendly). In summary, I spent $1600 in this clinic never to have concrete results on my condition and even not to benefit from treatment. if you are Canadian, rich and without serious health problems you can go to this clinic. (Original) En résumé, si vous êtes canadien, riche et sans problème grave de santé, vous pouvez aller dans cette clinique. Frais de dossier supplémentaires aux non-résidents canadiens malgré le fait que la clinique soit privée, donc pas de remboursement des frais quelconques pour les Canadiens non plus. J'ai proposé de montrer ma carte d'assurance maladie mais on m'a expliqué que ce n'était pas nécessaire. Impossible de parler au médecin au téléphone pour faire le suivi sur la première consultation sans payer une nouvelle consultation. C'est scandaleux. Après m'avoir fait passer des tests inutiles (et coûteux) le médecin ne m'a jamais rappelé pour convenir d'un traitement donc j'ai dû aller me faire soigner ailleurs (dans une autre clinique : traitement obtenu rapidement, à moindre coût et sans les tests inutiles). Je demande à plusieurs médecins quels tests à passer pour un problème cardiaque, et tout le monde me conseille un électro cardiogram mais refus du médecin de CreaMed de me donner une requête pour ce test à l'hôpital dans le domaine public car ce serait selon lui "du gâchis de ressources" mais aucun problème pour lui de me recommander des cliniques privées qui proposent le même test à prix élevés. Je me demande si j'ai peut être un problème pulmonaire ? Le médecin dit "vous feriez mieux d'attendre d'avoir 65 ans pour faire ce genre de tests". J'ai 29 ans, j'attendrai donc 36 ans pour vérifier si tout va bien de ce côté, merci doc ! Après vérification avec d'autres médecins et patients j'ai confirmation que mon médecin chez CreaMed a exploité mon désarroi et fait preuve de discrimination envers moi (détails ne pouvant pas être discutés ici) et qu'il ne s'intéresse qu'à mon argent, pas à ma santé. Le personnel d'accueil est dans l'ensemble très condescendant et désagréable. Seul point positif : les infirmières sont géniales (très professionnelles et sympathiques). En résumé, j'ai dépensé 1600$ dans cette clinique pour ne jamais avoir de résultats concrets sur ma condition et jusqu'à même ne pas bénéficier de traitement. si vous êtes canadien, riche et sans problème grave de santé vous pouvez aller dans cette clinique.

John Burger

Dr. Bessette was very helpful, and reassuring. Spent time explaining everything in detail. Overall experience was great, would go again.

Mtl GB

(Translated) We tell you to arrive at 7 a.m But no one answers you before 7:50 a.m. (Original) On vous dit d arriver a 7 a.m Mais personne ne vous repond avant 7h50

Martin Cormier

(Translated) The service has been getting worse and worse for the past 12 months. You have to phone to make an appointment and today, 3 calls and more than 30 minutes of waiting with nothing. Need to renew prescription, etc. Sincerely, improve your service, because it's pitiful. (Original) Le service est de pire en pire depuis 12 mois. Il faut téléphoner pour prendre rendez-vous et aujourd'hui, 3 appels et plus de 30 minutes d'attente sans rien. Besoin de renouveler prescription, etc. Sincèrement, améliorez votre service, car ça fait pitié.

Clay N

I asked to have my biopsy explained to me. But Dr. Nizard has a temper, apparently, and snapped off his gloves and told me to go somewhere else. This is not my understanding of what $200 of private medical care should look like. It's not what any medical care at all should look like.