Reviews of Center For Adult & Child Psychiatry (Psychiatrist)

Sara Nowak

This is far and away the worst customer service and front desk I have ever dealt with at a doctors office. It is not worth it even though my doctor was great. They consistently call the day of my appointment and change the time or straight up cancel and it is the most frustrating and unproffesional way to conduct business I have ever encountered.

Michael Petan

Right off the bat, I'll say Dr. Deen is great. Worthy of 5 stars... it's the office staff that brings this down to a 3. While there are a couple of exceptions (the dude with glasses is great), a lot of them seem indifferent and uncaring. Granted I'm saying this the last time I was in the office (which was before COVID), maybe it's changed since then. But considering I've been going to this place a couple years now, I doubt it.

Jennifer Dickmyer

I do not really adequately have the words to describe how very pleased I am with this office. Every single person I have interacted with has been kind, skilled, and incredibly helpful. Millie, the new patient coordinator, is an angel from heaven and has been awesome. Providers are top notch.

Brad

I hate to leave bad reviews, especially since the office manager tried to help after my bad experience, but this is one of the most unorganized, unfriendly offices I've ever encountered. I made an appointment two months in advance (July 2018) because of one specific doctor that was relocating. My appointment was a week away (September 2018) from the initial date and I was thrilled because of my current mental state. Unfortunately they called to reschedule another month away (October 2018). I finally was headed to Ocoee for my visit and on the way there, I was called to be told that my specific doctor was no longer taking new patients, one hour before my appointment. ONE HOUR. I had already taken off work and was en route. I was furious so I headed there to see if I could see someone else and got told to fill paper work and call next week. The office manager (who apparently works 8-8 seven days a week???) tried to reschedule me but I just cancelled since it wasn't worth the time to take off work, hour trip to Ocoee or co-pay for my insurance. So disappointed with CFAP especially since they were so highly recommended to me. Stay away from them.

Cortney Sanders

STAY AWAY. AVOID AT ALL COST IF YOU VALUE YOUR MENTAL HEALTH! If I could give zero stars I would. Dr. Roshni Patel put me on medication that caused serious side effects and when I expressed my concerns Dr. Patel flat out ignored me and claimed my side effects were not due to the new medication she put me on. She then wanted to increase my medications after I still was having severe side effect. When I talked to her she responded by wanting me to take yet another medication that could have affected my general health to which my PCP did not agree with. She then got upset that I wouldn’t take the medication and wanted to terminate me being a patient of hers instead of weaning me down off of these medications that can have serious side effects. She also told me flat out she did not care about my well-being. I was promised counseling and I never was referred to a counselor. And when trying to reach her front office the phone is always busy. They never answer their voicemail machine in a timely fashion and they are so unprofessional they ask you to text a random number and when advocating for yourself and confronting them on their lack of professionalism they then act as though you are abusive and crazy. This is exactly why I do not trust physiatrist and why there is such a stigma on getting help because the people that are supposed to help you call you crazy and they pretended they care about their patients when it’s just about the dollar to them. Office staff especially Millie have very rude attitudes it seems as though the office staff need to make an appointment with the doctors. I do not recommend this doctor or practice and I will make a formal complaint.

Brian A Tewes

Best location and staff around! Wouldn't go anywhere else.

Amber Oman

The facility itself is very clean and the staff up front are very nice and helpful. I can only speak to my experience with Dr. Imbert. I saw him 3 times only and that was 3 times too many. I called and left 4 messages about side effects of the medication I was experiencing, spoke to two of his nurses and halfway thru explaining to another person why I was upset that no one was responding to my messages or calls, she started talking to another customer. Needless to say, I hung up. He did eventually call me back. 3 weeks later. After I had already found a new psychiatrist and scheduled an appointment. He seemed completely un-phased when I told him it was unacceptable to make someone wait 3 weeks and he asked if I would be continuing care with someone else and then said ok, and have a nice day. Would NOT recommend this doctor.

Chana Heidtman

Very solid practice.

Valeska Silva

I am satisfied with their services. Dr. Dhillon is very attentive and professional. Dora and all the office staff are flexible and supportive. Recommended.

L S (RainbowDreams)

Amazing Dr's & therapist here. Caring, knowledgeable, and always on time (so rare for most dr.s offices). I recommend them to anyone who needs any of their many services. A+++

Emory Murphy

Okay SO, Dr. Ryan Deen is a phenomenal psychiatrist that has been instrumental in my recovery (ED, Addiction, PTSD) and I would recommend him to everyone if I could!!! HOWEVER, THE OFFICE STAFF IS AWFUL. Literally horrible. John is one of the worst at the front desk... tried to tell my Mother he wouldn't send her records to her new doctor unless she paid a $75 no-show fee (she did tell them she couldn't make it more than 24 hrs in advance and tried to cancel but the office never put it in the comp or cancelled) so this MF really tried to hold my mothers medical information for ransom over some fee she shouldn't have had to pay in the first place. When I was 20 lbs smaller and struggling with an ED one of his tech's took me in the back to weigh me... and told me she was jealous of how thin I was. When I explained it was depression and ED she replied "I wish that was my problem" . I also had an issue where THAT SAME TECH made a comment about how they were jealous of how thin my sister is (she is 21 and weigs 80 pounds, like COME ON. she looks unhealthy AND FURTHER MORE you IN A Psychiatrist's office WHY would you comment on somebody's weight KNOWING some patients are there for eating disorders)

Michael Carulli

Exceptionally nice and helpful staff! I’d highly recommend

Jordan Dieppa

The doctors and therapists here might be amazing, but the office staff is incompetent. I've had so many appointments cancelled on me without notification. In fact, I waited for almost two hours outside the office once when they were supposed to be open. When I finally got a hold of someone, they said they closed early because it was slow. Didn't even bother to call any of their patients! Oh, best part, cause I just got the bill today. They charged me for an appointment I didn't make with a doctor I don't see. Cherry on top? This is the fourth time. If you want to avoid anxiety attacks and losing money, avoid like the plague. I know I'm already over it and plan to report the center. These doctors need to find somewhere else to practice before it's too late. Edit 2/9/18: Refused to cancel an appointment when I said I was leaving. Didn't answer calls and they closed early. If anyone from the office sees this, I'm reporting you to the BBB.

Dalilah Lotze

Really loved this place for a few months till my medication was giving me prolonged, awful side effects. Pretty much begged my pysch to change my medication or I was going to quit them all together because I felt so awful. He refused because he thought "we had a pretty solid setup". I respect where he was coming from but I was a patient/CUSTOMER in need. I let it go because I liked them despite that but today I got a call from them asking if I wanted to schedule an appointment (havent been in at least 2 months), I said no thank you and she asked if I wanted a future one and I again, politely said no thank you. In the middle of telling her to have a nice day, click. Wouldve came back in the future when needed but I'm good without the hostility and drs dismissing me because they dont want to be wrong. Also it was my medication giving me such a hard time, been off and all the side effects subsided. Deen blatantly blamed my therapist for not doing enough with me.

Kylee Jennings

The psychiatrist I was seeing refused to take me off the anti-depressants she had originally prescribed me after our initial meeting even after multiple complaints of them not working (was on the same medication for months). Eventually had to stop seeing her as my symptoms worsened and I was not being listened to. I also wouldn’t suggest seeing any of the psychologists at this practice. I had one meeting with a recommended doctor and we did not hit it off — although, that is not my complaint here. A close friend of mine had seen a different doctor for therapy at this practice and his doctor did nothing but speak of, and try to push his own religious and political views onto said friend. Him being in such a fragile state, it took many meetings for him to finally see the issues in this to finally stop seeing him. I do not recommend this place for anyone trying to seek help and to heal. I’m leaving a 2 star review for the cleanliness and the initial friendliness off the front desk staff. Try not to be too fooled by the facade.

Naomi Rambo

I called this office to book an appointment as a new patient and get general information about the facility. I spoke to Millie, who seemed to only be interested in getting my insurance information. After I gave her all my information she simply told me that their office does not take my insurance, and quickly hung up on me. There was no mention of other options of payment, no explanation of why they don’t take my insurance, not even a casual “sorry about that”. Given that this is a Psychiatric center, I was appalled that they treat potential patients this way. You never know what the person on the other side of the phone is going through and how what you say can affect them. This has been one of the worst customer service experiences I’ve ever encountered over the phone when you would think they would have the best. No one should call this office because whatever issue you may have will become worse. No one deserves to be treated this way.

Ximena Albanez

Short summary: I received discrimination when requesting an appointmnet due to having an accent. It brings me great sadness to have to write this review, but I find it necessary to warn others, especially those with accents and their allies, of my personal experience with this practice. Today, I called to make my first appointment and requested to be seen by a Spanish-speaking provider. The woman who answered the phone informed me that the doctor would be retiring and thus, she couldn’t make an appointment. I understood and followed up by asking if they were replacing that doctor, one that specialized in working with individuals diagnosed with ADD, or if she could recommend anybody else. Her response: “I don’t think any doctor would take you because of your accent.” While I do have an accent as a result of being fluent in two different languages, I can assure you that I don’t lack English-comprehension skills. I was so taken aback by her response that I asked for clarification, only to be told, “Yes, you have strong accent.” As a mental health provider, I find it shameful that you hire individuals on your staff without the basic knowledge of discriminatory behavior, human decency, and customer service. As your website so eloquently states, “Kind words can be short and easy to speak, but their echoes are truly endless.” Your echoes have truly been heard and for human safety, I hope others hear them as well. While I will not be making an appointment with your practice and will instead be reporting your discriminatory behavior to your associations and licensing boards, I urge you to take your values seriously. I have included those below: “C for Caring & Compassion: we treat individuals as we would treat our own loved ones. F for Fairness: we provide fair & equitable treatment to everyone with whom we interact. A for Accountability: we do what we say we will. P for Patients first: we always put our patients & clients first.” At this time, you have a lot of work to do.

Adys Naranjo

I have to agree with 99% of the reviews on here. The docs, counselors and nurses are great! However the office staff, one person in particular, whom I shall not name as she's been mentioned in a lot of other reviews is HORRIBLE!!!!! You would think that the person on the front line of especially a psychiatric center would show some understanding/sympathy for the patients would treat them with a lil care instead of being RUDE, DEMEANING, INSULTING AND EXTREMELY UNPROFESSIONAL!!!! I have been seeing my doc for the past several years through several transitions that he's made and his professionalism and knowledge and treatment has always been STELLAR, despite the fact that his office staff hasn't always been the best. But out of all the offices he's transitioned to this staff has ABSOLUTELY BEEN THE WORST!!!!!! I'd really HATE to change doctors but if I have to keep dealing with this office staff, it may just warrant that.

Bianca Cortez

Front staff is just terribly rude, Dr.Tan was great but, would not recommend going for therapy here. Overall this place would be my absolute last resort, keep looking.

Kelly Shipley

Horrible. No respect for patients' time or mental health. Appointments take 2 hours and getting medications filled is a joke.

JAZZY J henriquez

They are very good staff they understand

Zoraya cortes

(Translated) They don't speak Spanish. They tell me to look elsewhere. Very rude the lady (Original) ????no hablan español. Me disen que busque otro lado.muy ruda la señora

Joseph Moss

If you call them, they never answer, unless your calling the billing department, and when you leave a message, they never call you back.

Jaqueline Gutierrez

Please read before booking an appointment with Dr. Deen. I went into my first appointment with an open mind. The first appointment I had been having trouble getting the medication I was one because pharmacies couldn’t order from their vendor this is of course not anyone’s fault however dr. Deen put me on a medication without really going into details about any side affects or anything of that manner. I specifically told him I didn’t want to be on anything that makes me gain weight or that affects my birth control. I also told him that I was going through a depressive episode and it was really bad. He put me on a medication that did just what I told him I didn’t want it to do. On top of putting me on that medication he didn’t do a follow up appointment FOR A MONTH where it should be two weeks especially on a new medication. When I tell you this was the worst medication for me it was the worst. It affected I even tried to make an appointment for two weeks and there was no room. When I went back a month later I was so depressed I wanted to die so bad. I expressed how horrible I felt I gained 20 pounds and It was a nightmare I was spotting because my birth control was being affected. He then proceeded to try and put me on another medication and I looked it up same side affects. At this point at was so upset I even started crying and he did not even care. He then proceeded to tell me that “I’ve tried every medication” then he said times up! Please for your mental health do not book with deen. There are much better options.

Amanda H

Really amazing psychiatric care!! Not just prescribing medication after medication but actually finding out the issue and the root of the problem as well as the best route of treatment.

Melissa Terry

I have never been to a practice that is so professional and caring in all that they do. It took me a while over a year ago to find someone and they were able to get me in within two weeks. Not only are the medical professionals attentive and genuine, but they really take the time to let you speak and voice any concerns. Additionally, the front office and back office staff are all so kind. I rarely have any issues when it comes to making appointments or any other needs and they are prompt in responding to any medical questions I may have. I highly recommend this practice to anyone looking for high quality care.

Vladimir Valdez

NO GUEST WIFI!!! and received a rude response when asking if there is guest wifi. Cell phone service is bad in the area and they take a long time to call you in. I developed depression waiting here.

Christine Heron

After almost a decade of traumatizing experiences, and less than adequate mental health care in Lake County, I was referred to this office through a friend who is a patient of Dr. Pillai. And Thank God. I cannot say enough wonderful things about CFAP. The staff is KIND, patient, generous, and will not give up on "challenging" patients who are suffering, like myself. Thank you to Everyone there, especially Millie, Dr. Saigal, Dr. Deen, and Ms. Kohn. I absolutely hate to leave anyone out (I would name everyone if i had the space!) but the providers/staff I mentioned are the ones who have touched my heart and helped me to become a healthier individual. I urge you to make an appointment if you are in need of mental health treatment. You're worth it; and they can help. Thank you so much, Christy Heron

Stinky Dumper

Great location and staff!

kelley melinn

Compassionate and dedicated staff. Highly recommend this office. The staff takes their time and my doctor spends every moment necessary with me to make sure I get every thing I need and every question answered. So, if there is extra wait time, I know he is doing the same with his other patients. Dr. Pillai saved my life and is the MOST caring and knowledgeable doctor I have ever had in my 20+ years of taking antidepressants.

Dave Black

Dr. Imbert is amazing but something is going on with the prescriptions. 4 time in 6 months they have called in the wrong quantity or days taken. I don’t know why this is so difficult I’ve taken this rx for 3 years

Sarah Baca

RUN AWAY! I really wish I had read the reviews of Dr. Deen before making my appointment. I had seen Dr. Pillai before and he was wonderful, but booked out three months, so I decided to see Dr. Ryan Deen instead. This was the experience of my first appointment. What happened: When he came to call me back to his office, he didn't introduce himself or say anything other than my name to call me back. He took me to his office, told me to have a seat, closed the door and sat down at his computer. What would have been helpful: Him introduce himself to me and shake my hand, say "My office is this way, follow me." Looked me in the eye and said, "Have a seat please." He then said "So why are you here?" and I explained that I had a fight with my husband where he brought up that I might need anti-anxiety medication. He responded, "Doesn't sound like you need meds, sounds like you need marriage counseling." What would have been helpful: If instead he had said, "Oh no, I'm so sorry that happened. What do you think caused your husband to say that?" Or, "Oh dear, that sounds tough. Your husband thinking you need medication doesn't mean you actually need medication. Why did you decide to come for yourself?" He finally recommended a medication and I asked what the possible side effects were. He responded "Dizziness, that's it." I asked what if I had an allergic reaction, what were the side effects to watch out for. He again said dizziness. What would have been helpful: If he had said something like, "Every patient I've had only ever had dizziness as a symptom, but there is a very slight possibility of X, Y, and Z." Or said literally ANY OTHER THING that answered my question instead of dismissing me. Basically every opportunity that Dr. Deen had to be supportive, affirming, and helpful, he chose instead to be judgmental and to shame me. Thank God I'm not suicidal or something or this appointment would have been literally dangerous. It will never cease to amaze me how providers who are supposed to offer care instead choose to look down on their patients, who are coming to them in their time of need. I highly recommend you do not see Dr. Deen.

Merton Kerr III

The employees are nice the doctors also

Amanda Acevedo

Extremely unprofessional

Irene Alexis

STAY AWAY!!! I have been going to this practice ever since I was diagnosed with Bipolar 1 in November 2018. Then DR.Deen told me he couldn’t help me anymore “maybe someone will have a miracle pill”. We have only changed my meds once and two dosage changes. The front desk forget to call you back. The manager is a joke! This place is all about $$$$$$$ not helpful and all! They can’t even help a new person with their disease due to lack of experience. I only gave 1 star because I had to! They are a 0 for me!!

ashley wall

I’ve been seeing Courtney for over a year now and I couldn’t be happier! The staff are excellent. I’ve felt very safe through covid being in the office and had a great experience while the office was doing virtual appointment. I have felts safe and comfortable with Courtney since our first appointment. I feel like a new person talking through my anxiety and depression. Can’t recommend her and this office enough!

Won Lee

Super outstanding!

Dixon Twamley

I have never had so many problems with a care provider. I cannot begin to explain the horror story this experience has been with the Center for Adult Psychiatry. I'll do my best to explain my experience as I feel it's important that patients AVOID the apathetic, half-baked services these fine folks so proudly provide... I came to this center a month ago and filled out my paperwork, including two release forms for medical records. I was also required to contact my former care provider and request a "clearance to take my medicine". I did so, and after much calling and harrassing, my former provider managed to send a document. They in turn contacted me, told me I was good to go, and scheduled my visit. When I arrived at the center, I was seen by Dr. Ryan Paul. They gladly took my $300.00 and brought me back to his office. When I sat down, he didn't seem to know why I was there. I could be wrong, but I figured my chart would pretty clearly indicate WHY I was there. Furthermore, I was told that they did not have any of my medical records from my previous providers. Considering I filled out and signed the releases, it became apparent that someone failed to do their diligence. They did not have my records, and they lied to me on the phone stating that my former provider sent the required authorization. If they cared enough to read the fax my former provider sent, they would have known at that time that it was not sufficient. If they knew how to go through their patient's charts, they would have also known that my records failed to sent and the doctor would have also known WHY I was there. When I asked the doctor why they had called me in (having no medical records as well as the incorrect document needed from my former PCP), he was very rude and interrupted me mid-sentence stating "Can I talk now?!". Well Dr. Ryan, I paid you $300 to be heard and treated. Not mistreated, lied to and spoken over. They could not provide a good answer as to why I was called in with them having NOT done their job. Even with having received my records and a blatantly clear diagnosis, they insisted I jump through even more hoops by asking me to get an EKG. I have been on my medication for twenty years and never in my life have I been asked to jump through so many hoops. Despite my objection and his rude bed-side manner, I went to the ER and had an EKG. The next day, I delivered the EKG to their office. They scanned it and sent it to the doctor only to tell me that I needed even MORE, that it was not itself a clearance to be prescribed. Why tell me I need an EKG and then shoot me down again when I bring it in to the office? I've never heard of that, nor have I ever been required to take an EKG to get my medicine. Despite this, I made every effort and gave them exactly what they asked for. These people lied to me by telling me I was good to go to my appointment. They gladly took the $300 and "seen" me. If you call meeting me in a room for ten minutes and being a d*ck to me medical service... They are completely inept. Even do better work on my worst of worst days, having a severe case of ADD. That's pretty bad. They don't know how to do their jobs, they give excuse after excuse, they are completely apathetic and frankly don't care about their patients. They care about the bottom line and the revenue more than patient care.

page davila

My therapist, Susan Craig, was so amazing I have followed her from practice to practice. She listened and truly cared. You don't see that any more! She is educated above and beyond what is required to do a job. Extra seminars, classes .. her new individual practice is Flourish Counseling. Please, give her a try if you need any help. She will be there for you ☺

NatRat TheFatRat

I'm surprised to see so many poor reviews. I've been seeing Doctor Priyanka Saigal for several months now and I could not be happier. She listened to my concerns and was always willing to try new things to help me. I have had fantastic service with the staff. They are all very caring and kind individuals. I truly owe so much to Dr. Saigal for my improved mental health. Everyone in my family has noticed a positive change in me and goes out of their ways to say how proud they are. I don't know where I'd be without Dr. Saigal's help. Maybe others negative experiences are with a different doctor, but I'd fully recommend Dr. Saigal!

Ashlee Visel

Ethan is amazing!

Mak

Have had one appt. I am from out of state and need to transfer to a Dr. here. Don't understand how they operate. Given medicine I made clear my body does not respond to. Now have to do tests that take weeks to get appt. Then more weeks for results. Have literally called a dozen times leaving messages to please return call. Have left messages with every department. No one ever calls back. Hopefully this is going to work out. However for those of you moving here from out of state and need to get a new doctor to continue your meds, walk on eggshells if you pick this place!!! Maybe just me, so far from my experience I have nothing positive to say.

Elizabeth

I am very happy with the services that I receive here. Every staff member that I have spoken to has been kind. I am so glad that I found CFAP!

Jim Thorpe

Great place for all your mental health needs

Demie Donate

Lovely staff and great care!

Ka'Starla Thomas

Very nice place nice, comfortable atmosphere. The staff are very friendly and kind people. My psychiatrist is great

Rock Roll

Extremely disorganized. Not mean, yet uncaring toward patient's condition.

Rachel H

I’m surprised by the negative reviews as I’ve never had an issue. I’m always seen in a timely manner. The staff is efficient and flexible with scheduling. I see Dr. Tassopoulos and she is incredibly kind and caring. She follows up on previous concerns and gives great recommendations for over the counter vitamins. Would recommend!

Helen Casale

I have noting but wonderful things to say about this office, from the staff Millie is so sweet and helpful at all times, Ethan Yoder is very pleasant, I also work with Kurt Wentzle. I have noting but good things to say about the whole facility,

Ally

Wow, I’m very unimpressed with this place. So I had scheduled an appointment and I had to cancel due to personal reasons, I made another appointment for today and also had to cancel because the weather was horrendous it wasn’t safe for any of us to drive, I was then told if I wanted to reschedule I needed to pay $75 since this is my second cancellation. THIS IS A MENTAL HEALTH PLACE! What about the people who suffer from severe anxiety and depression? Do they have to pay a $75 charge when they cancel their appointments because it’s too difficult for them to make it in... I work at H and R block and we don’t charge our clients for cancelling appointments because that’s ridiculous. I could just imagine some one suicidal being told they have to pay $75 to get HELP. Hope this place gets shut down.

Rose Means

I've been seeing Dr. Saigal as my Psychiatrist and Rachel Kohn as my Therapist for about six months now and they are hands down the best mental health providers I have ever worked with. Both of them have listened to my questions and concerns with genuine compassion and have helped me get better and grow so much. I highly recommend this practice if you are looking for people who will actually show you compassion and care for you.

Michael Ireland

Run! I had problems with the online paperwork went to the office to pick up from Millie and took the time to fill out and went back to hand deliver and millie didn't confirm when she uploaded and was lost. Mind you this was for a depression test that kills thousands each year and guess what I have to do to keep appointment. You got it start the process again.

Karisa Sims

I have been seeing Roshni for a few months for severe anxiety and depression and not only am I beginning to feel more like myself each day but I also have never met someone so caring! You can tell she really does care about your mental health and really has made me life so much better! I couldn’t thank her enough or the staff. I recommend to friends and family!

leslie tharp

I’ve been extremely happy with the my experience so far. The introduction process as a new patient felt very easy and thorough! I feel very grateful to have found this office, and would highly recommend them to anyone.

Kaci Davis

Dr. Pillai and and TMS are amazing! I have seen four other psychiatrists and none of them have even compared to Dr. Pillai. He is so gentle, kind, caring, and really cares about my health emotionally and mentally. He is very careful with prescribing medications and listens to everything you have to say. As for TMS, I had tried over eight different medications and failed all of them, so he recommended that I try to TMS. Their office just got a TMS machine, so I was one of the first patients. The process was difficult and slightly painful, but it was SO worth it! The TMS technician, Lauren, was the kindest, sweetest, most caring person I've ever met. I felt so cared for during the whole process. At the end of TMS, I would say over 50% of my depression is gone! I know I am on a journey that will take a lot of work to keep it from coming back, but I am so grateful to Dr. Pillai, Lauren, and TMS for helping make a change when nothing else would!

Jeffrey Rich

The treatment wasn’t always a breeze, but the supportive team made it a success. I highly recommend Center for Adult and Child Psychiatry.

Ann Davis

This facility is more like a hospital waiting room. There is NO PRIVACY or discretion in the waiting room. If you desire Anonymity from others you will not have that experience here. People were coming and going, talking loudly and having phone conversations in the waiting room. Were there to be an issue with a disgruntled client, there is NO SAFE PLACE to recuse yourself from the situation. You are utterly exposed. Other practices have a private waiting room with an exit door available so clients do not have to run into or intrude upon teach other. All transactions to include payment and private information exchange with staff is done through a glass window from the waiting room. Due to loud conversations in the waiting room one cannot hear staff or you have to raise your voice to talk through the glass so they can hear you. Once in session with Dr. the walls and doors are so thin you can hear the going’s on in adjacent rooms or hallways. My appoint was a 300 pm . The Dr. did not call me in until 320 PM. I do not feel my time was neither considered nor respected. Once I was seen by the Dr., I had given details such as children, relationships status etc. The Dr. apparently didn’t listen to what I said only a few minutes prior because I was required to go over the details again. After only a 10 conversation with the Dr. , I was offered a prescription and an appointment with another therapist. The Dr. completely dismissed my desire to avoid medication. The Ocoee location felt more like a minute clinic or Centra Care facility. No consideration was give. Toward client needs for privacy. I would not recommend this practice.

K D B

I went here for Depression and TMS therapy. The staff is Amazing, including the doctors, administration, counselors. What a kind place to have been given by my medical doctor.

Jr

I think a company that has employees write 5 star reviews with no comments like Millie Perez is potentially shady, and that others should find a practice that is not this one.

Dan Troast

If you want cold, rude, insensitive staff and a disrespectful office manager this is the practice for you. The providers are great but what you have to deal with to get to them, for your mental health I’d avoid going here!

heather appleton

I have been coming to the center for a year and have only experienced a professional and curious staff,..even with erratic patients. as well, wait times have always been reasonable. my physician dr.val. is very attentive and engaging,..allowing me to feel very comfortable discussing my issues

Raphael Diaz

Worst place to go they dont care about you and your problem highly advise not to wasnt your time iv been a patient for over 3 years and no progress in anything I came in for

Kara Jankowski

Absolutely horrible. Worst customer service at the front desk and the doctor. Will wait a long time past appointment time then are rushed in and out. Doctor doesn't really listen and if you have a bad reaction to meds he prescribed then you won't be able to get ahold of him. They had a person that specifically answers calls about meds though but he was out on vacation once and no one would help because it wasn't their job. They do not understand they work with people obviously coming in due to mental issues.

Kelly Butcher

Short answer: TMS is worth it! Do it! And do it here with this great team of people!! While initially skeptical of the process, I decided to begin a 36 session TMS treatment course as prescribed by my trusted psychiatrist. I have been a patient of Dr. Pillai for quite some time, and I know he would not recommend anything that was not in my best interest. The decision was not made lightly, but with his recommendation, and after conducting my own research (case studies, scientific journal articles) as well as speaking to a couple of well educated friends (one with a doctorate in neuroscience, another a doctorate in psychology), I concluded that it was worth the time, cost, and effort - my depression had begun to become more pervasive, despite multiple trials of multiple medications in varying combinations over 20+ years. I refused to believe that my life couldn’t or wouldn’t get better than it was at that time. Laura and I spoke via Zoom, where the treatment details were provided and a history regarding symptoms and past treatment was obtained. With this info, Laura navigated the entire insurance process for me- I was only responsible for my co-pays. Within a few short weeks, I was all set up and in the office for my initial session. Laura was there with me for the first day- and remained a constant throughout treatment. It was comforting to know that I could pop by or call her with any questions or concerns whenever I needed. Educated about the process, day one was still scary. I knew what to expect, but it’s very different when you are in the chair with the equipment set up. Laura was not only close by, but at one point held my hand. A small gesture that made a big impact. The magnetic stimulations were painless. A skeptic (such as myself) would wonder if it was even real. But as a medical professional who is familiar with brain anatomy, I knew the magnet was actually stimulating areas of my brain during the “mapping” portion. This is done in the first part of the first session, and the stimulation is sent to the motor cortex of the brain. When we arrived at the right intensity of stimulation, my fingers began to twitch involuntarily during each stimulation! The magnet is then moved over the left prefrontal cortex- that’s where my lazy neurotransmitters live. The best way to describe the process, in the simplest but most understandable way, was told to me by my Dr. Psychology friend: “Think of it as shaking a snow globe”. Within the first 2 weeks, I felt amazing! Partly because of treatment, partly because of Jaclyn- the incredible woman who would now conduct my daily TMS sessions. She made sessions fun- like spending your 20 minute break at work with your favorite co-worker! Conversations were about treatment, but were actual “conversations”, not technical terms or someone staring and checking off boxes about my response. We had real talks about my real experiences with treatment- how I was doing inside and outside the office. I needed that interaction because Lord knows the other people in my life had no clue what I was talking about! I won’t say it’s a magic bullet treatment. Week 3 sucked, others were up and down.. but life is not static! I still get sad. I still struggle. But I am now 21 days post treatment, and am doing so much better than I was when I took that leap of faith 11 weeks ago. My medications haven’t changed. I did start weekly therapy sessions shortly after starting TMS. External life stressors have been tough throughout the process... but where I am now mentally and emotionally vs where I was before treatment is a place better equipped to handle the curveballs life is chucking at me. I am 100% sure I made the right choice by agreeing to TMS treatment. I look forward to the possibility of continued improvement, as the research states, and take comfort in knowing that if my depression decides to overtake me again- I have the opportunity to revisit TMS if need be. It’s not something I expect to happen... but if it does, I have a team of caring people behind me to help me through it again.

bill winter

COMPLAIN TO YOUR INSURANCE Listen to all the reviews and run... if you are to late to run contact your insurance company and make a detailed formal complaint. Enough of this type of complaint and the company will be reviewed by your insurance company... enough complaints and your insurance company will cancel their contact with this company. Then the only patients they will have are cash paying which is how they like it... Make a new patient appointment only took three calls to get a return.. all set until next day a mere 3 days from my appointment and they call me saying if I want to keep my appointment I have to pay them cash 100-150 today, refundable if I jump through enough hoops... well that’s what they said, I don’t believe them, so I canceled the appointment. Cigna or whatever your insurance provider is needs to hear your complaints to do any good against crooks like these.

Mel

When I walked into this office a year and a half ago, I was hanging on to life by a this thread. I was barely surviving in the dark and wanted to be gone so bad. I have a family that loves me but my depression and anxiety with full blown panic attacks everyday had me feeling like I could not make it another day. It has been a long year in a half but I am so excited to say, with the compassion and understanding from Dr. V, I am so proud to say I am living my best life now! She truly listens to me and makes me feel comfortable every time I’m in her office and anytime I need her. I was Barely surviving in the dark and now I am Living in the light!!

Robert Abellera

Thoroughly enjoyed my visit. Great facility and friendly staff. Would recommend.

anonymous Cat

Psychiatrists are super unprofessional and rude. Wouldn’t help in any way just made rude comments saying “you need to grow up and be an adult” horrible service. Been trying to reach a supervisor for 2 weeks now and never got a call back or she was never around. Terrible place I definitely don’t recommend it here if u have serious depression and anxiety. They’ll literally make fun of you and tell you that you need to be an adult and grow up before they hang up on ur face. (Zoom psychiatric meeting)

Karen Simmons

Used to be very please with this place but as of yesterday they switched my mind. Was contacted by phone that they had to switch my doctor whom I have had for over a year and just started getting a great relationship with. I thought the doctor would have least been able to say goodbye and let me know I would be seeing a new person to help with the transition but no they tell a nurse or someone to call me in a bubbly voice that my life will now change and I have to get used to a new doctor all over again. So disappointed in the way it was handled that’s all

Nakak Kakak

Horrible service and communication with all staff members. Tried contacting the supervisor for 3 days now and they say he/she is not around. I need a number ASAP to complain about the horrible service I had. Spoke a psychiatrist crying and she kept telling me to stop and grow up and be an adult or she’d hang up on my face

Tori Freitas

!!!!!STAY AWAY!!!!! SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE!!!! If I could give 0 stars I would! This is the WORST place EVER!!!! They DO NOT care about your mental health WHATSOEVER!!! I suffer from sever anxiety and depression. The doctor would not listen to me or my concerns he would just jack up my medication dose and put me on different ones. Before I knew it I was a walking zombie! Couldn’t function, couldn’t get out of bed, was always tired, always over sleeping, couldn’t even hold a conversation, and to make matters worst it made my condition worst. When I spoke to him he said that he would decrease the dose and see if it helps but I decided to stop taking it all together. I will be finding a better doctor. One who actually listens to what I have to say. I wouldn’t even recommend trying other doctors in the same building!

Rose Hernandez

I came in hopeful and excited they’d be able to help me or atleast TRY and left the place dissatisfied and crying. Dr. Deen was very rude and insensitive. The way he treated me made me go home crying I can’t imagine how someone with more serious depression would’ve felt. They could go commit suicide and he wouldn’t feel not one bit of remorse. The goal as a doctor is to leave the patient better than how they arrived in your office but clearly that isn’t his. If you want to be seen by a doctor who actually cares about their patients and their symptoms then don’t come here.

M B

The doctor Pillai is a great doctor. He has help a family member a lot. This clinic staff and service is horrible. They dont care about patients as people more like cattle. They dont give patience messages to doctors. Nor do they offer private confidential voicemail to leave patient message directly to the doctor for emergencies not severe enough for 911 but serious enough leave a message for doctor. The staff is rude and think they are running a lockdown facility instate of dealing with patients for regular appt care. The doctor ok but this medical facility (not Dr. Pillai's) its severely lacking in professionalism, courtesy and care. Rude and there is no privacy in this place. Administrators, office managers and reception are as rude and unprofessional and patronizing as they come.

Diane Rossi

Having been under psychiatric care for over 20 years, I can say that Dr. Saigal is one of the best doctors I have seen. She takes time to listen to the issues, gives advice, and prescribes medications as needed. I would highly recommend her to anyone needing psychiatric services.

Mindy Weiss

This place is horrible. 4 times I had scheduled appointments and when I get there on said date and time, they tell me I don't have an appointment. Staff at front desk is very rude as well. Dr. Manvir Dhillon is one of the most unprofessional doctor's I've ever had the displeasure of dealing with. Today, after the 4th time of the same old, I fired this place and will now be treated by my primary physician who was appalled to hear what I went through here. They don't think your time is valuable. Only theirs. Steer clear of this doctor chop shop.

angela lee

Front desk is rude and drs don’t care about patients. No compassion

Charlotte Bogart

I've been a patient with Kurt since spring of 2019, and I have found the experience to be very beneficial. The atmosphere is great, and casual in the right ways. The staff has always been kind and accommodating; Ruth even just today was helpful with a schedule change, but still keeping my appointment on the same day. I couldn't wish for a better team, and I highly recommend them!

Hannah Potts

Dr. Deen is a great doctor, and the nurse is always wonderful, but the front desk staff and medical assistant leave much to be desired. You have to leave at least two voicemails over the course of a week to get a return phone call because they rarely answer the phone, getting your medication refilled is a nightmare, and the scheduling is so inept it's ludicrous. Last week I had a phone appointment where they had me wait a full 30 minutes on the phone past my appointment time before telling me they would have to re-schedule (third time re-scheduling this appointment, the first two were supposed to be in person) and now today I have an appointment at 11:45 AM and just received a phone call saying that I missed the appointment and would have to reschedule again because he just took another patient back since I wasn't on... it's only 11:15. I was just told they'd have to call me back to figure out what happened, despite sending an e-mail at 10:30 AM that explicitly states the appointment time. I will be looking for a new office ASAP, which is unfortunate because I do really like this doctor.

Giovanni Merced

Best psychiatric team ever! Been seeing psychiatrists and therapists for over 15 years and not until I was referred by Dr. Seing to see Dr. Imbert as my full time psychiatrist at Center For Adult & Child Psychiatry did I actually feel like someone was listening to my needs and wants. We've had some bumps on the road of our journey over the 2 years I've been seeing him at his practice but they've all be addressed in a timely manner. Also the therapists there are good, but mines in particular is awesome, Mr. Kurt Wentzel. He not only listens, as any licensed counselor should do but he also challenges me to do better, be better, we're still working on somethings in my life but without his help and guidance I know I'd be completely lost. I thank these two men for being apart of my mental health journey. Also the front desk staff is good but one lady that I'd like to mention is Miss Ruth, she is a compassionate and understanding woman, I mean you'd have to be to work with individuals in a psychiatric setting; but any problems I've had she's always been able to solve them right away. So in case you haven't guessed this review is a 5-star on Center For Adult & Child Psychiatry, wish there could be more..

DeAnna Doyle

If you value your mental health DO NOT GO HERE.

brian dayton

I have gone to this location and I liked them but now because of the pandemic I lost my insurance. I take anti depressants that are prescribed through them. I just started a new job and get my new insurance in 60 days. I called them up and explained that to them and asked if they could just refill me prescription until then and then when my insurance kicks in again I can do the 10 minute consultation I normally do to get my prescription refilled. All they care about is money and not the patient's well being. They said they can't give me a prescription until I talk to the doctor but on account that I just recently started a new job I dont have the money to see the doctor and pay for my prescription. Of they cared for the patient and not just the money they would understand for the fact that I go to them for over a year now and the consultation are usually 10 minutes and nothing important is asked to get my prescription filled which o need because now I dont feel well and its because I just stopped taking the medication because I ran out and they wont fill it for me. I will edit this review because I cant write another review but I did as said owner or whoever responds to these reviews to make it sound good but no change from my phone call they still want me to schedule the 5 minute appt with the doctor before they can write me a prescription so again all about money not caring for the patient's well being

Dorotha Zimmerman

Took my child to see Dr. Saigal for medication management for his ADHD. Dr. Saigal was very nice and took her time talking to us. However, we had started the new medication over the weekend and come Monday I had to pick him up from school due to complications with the medication. I called and left a message on Monday. It's nearly impossible to reach anyone that would be of assistance so you have to leave a message. I did not get a call back until Wednesday and when I called Tuesday her nurse (Melissa) was very rude and lacked compassion. You would think working with a population with unsteady mental health you would have some kind of compassion and human decency. So while the DR was nice enough, if you have an immediate need to speak with a Dr or nurse, you can forget it. If you have children I would NOT recommend this place.

Rodney Michaels

This place should be investigated. They could care less about patients mental health

Casey R

This medical office is criminal. They discharged me without sending references to those who can assist me with my diagnosis. The front office team is a farce and it’s impossible to get someone on the phone. They also sent my discharge notice to the wrong address as well. Avoid this office at all costs. They’re lucky I didn’t sue.

Yvette Tjon

Truly Amazing Office, Staff & Doctor!!!!! After many long months of suffering and trying to find the right specialist for my son’s complex issues, we finally found our dream office! It blew my mind how caring and willing the staff was to assist us with our immediate need! We had appointment scheduled in no time, and it was the best experience ever! Millie just went above and beyond the call of duty to make sure we were seen as soon as possible! She truly understood our immediate need! At the office the staff was so considered of my sons issues and Lily tried to make our visit as smooth as possible! Dr. Saigal was incredibly knowledgeable about my son’s complex condition, and was able to send us home with a treatment plan! Meds were instantly called in to our local pharmacy , which we were able to pick up right away! If you are looking for the right help, look no further... this is the place for compassionate care! I thank God for finally leading us to this amazing doctor and office! Thank you all so much from the bottom of my heart! Blessings, Yvette

Diane Williams

Vilatu is extremely calming and 100% trustworthy. I have never trusted a Dr as completely as I do her. And she trusts me. I had to see Dean when she was out of town. Within the first 5 minutes he had raised his voice to me and chewed me out. He upset me so badly I did not hear a word he said after that. After the appt I had a question. He said “remember I said. “. I told him I didn’t hear a word he said after the first ten minutes. I cried

Eduardo

Lily, Ethan, and Priyanka go above and beyond for their patients, shout out to them for doing everything possible to make sure one is all squared away at all times!

Barbara Soffer

For being a mental health office this has to be the most unprofessional/disorganized establishment I have ever witnessed. If you choose to come here, you will be very disappointed and appalled as to how the office staff treated my mother. We have no complaints about her doctor thus far, as we have only seen him a few times this year, but the front office is very rude, disorganized and nasty. This incident was with a particular woman by the name of Milly. My mother and I were late due to traffic and this individual (Milly) was so condescending. She didn’t even want to help us get seen. All she tried to do was turn us away, mind you we drove over an hour due to traffic. I understand that this is a medical office and other patients need to be seen, but there are certain things that are out of patients control and this situation being one of them. After going back and forth with her, she said she would ask the dr if he could squeeze us in. I was shocked and floored to hear Ms. Milly rush my mom to check in and rush her to pay, very unprofessional. We are currently now looking for a different doctors office. It’s a shame as we do like her Psychiatrist, but do not want to deal with that again.

Mike Frevola

I have been a patient there for over 3 years. David and Valatou have been very helpful and fantastic to deal with. John is also a fantastic employee. HOWEVER the billing “mangler” Karen is by far one of the most condescending humans I have ever had to deal with. I have full AETNA INSURANCE and full MEDICARE INSURANCE and yet she can’t seem to do her job PROPERLY and get the billing correct. She has been telling me for months now that i have to PAY $90 a visit and i have to try to get reimbursed from my insurance companies. Then why is SHE EMPLOYED if I have to do my own billing. The office manager has REFUSED to call me back after repeated messages for her to do so. Pathetic that a patient gets treated like this! Oh and AETNA has explained to me in DETAIL exactly how to bill so they get paid WITHOUT me having to pay up front. I have explained this to Karen many times YET she continues to say I have to pay upfront for my visits. She has made it extremely uncomfortable for me to continue doing business with them.

lonie bautista

When you need the doctor, you expect them to be there, not this office. I scheduled my appointment, and due to my therapist leaving, thay said they needed to drop me from their clinic and cancel my appointment. "Look on the back of your card and find somewhere else to go, our doctors aren't accepting new patient's. " I explaiI followed and explained, that I was a current patient, and they continued and said find another clinic. That is sad, and so unprofessional.

Cox Realty

Horrible staff! Go anywhere else!

Dean Swain

Very nice & professional

Kelly Mcdonald

If I could give a zero I would. Initially it seemed like a great place . After starting TMS therapy the actual “care” seems to have disappeared. Dr. Deen is not an empathetic person nor does he seem to actually listen to the results reported with medication. It seems like a money hole. More psychiatric appointments monthly but there aren’t any therapist spots available for 2 months. It was insinuated that I wasn’t following up with my treatment plan of seeing the therapist which was not the case- the therapist just didn’t have any openings. If you question the treatment plan it is not received well. You are told that if you are not happy with the services you can find a different doctor. I would not recommend this place for anything other than TMS therapy as the therapy seems to have helped and the assistant for therapy is pleasant. On a physician level of treatment and caring this place could care less about your mental health. The therapists don’t have availability so good luck with working with therapist and coming off your medication successfully

Antonella Baez

Front Desk and person in charge of Appointments (Melanie - New patient scheduler and coordinator) is rude and disrespectful. They never answer the phone and if you leave a message they would likely to respond after 48 hours to a week and even more. The worst care for patients starting from the coordinator. Try another facility!

Fati Jah

Dr Saigal is a warm, compassionate and empathetic doctor. She connected with my daughter immediately and helped her feel comfortable to share her feels. She is wonderful and I would recommend her to anyone for a adolescent psychiatrist

Sheila Pardee

While Dr. Imbert is great, this office is far from it. I have never in my entire life dealt with such a miserable & uncaring office staff. This office has made my anxiety worse. TheY DON’T CARE about the patient. They are rude. For example, I called to cancel an appointment and reschedule. The rude male (I didn’t get his name) that answered the phone was getting nasty with me over cancelled appointments. He kept on and on about it. This was the first time I had cancelled. I asked to speak with someone else and it turns out he was being nasty to the wrong person. He was browbeating me over someone else. IF YOU ARE TO BELITTLE SOMEONE, PLEASE HAVE THE RIGHT PATIENT. I now know that “Michael” has 4 no call, no shows. So much for HIPPA. This office staff is only concerned about money. They could care less about your mental well being. Don’t ever cancel with David - He DEMANDS his money. He will not waive it no matter what issues you have. You sit in the lobby for ever because everyone has been overbooked, so he didn’t lose out by someone having to cancel. THEY ALSO LIED ABOUT TAKING OUR INSURANCE. WE WERE ADVISED THEY WERE IN NETWORK AND WHEN WE ARRIVED - WE WERE THEN NOTIFIED THAT OUR DOCTOR WAS NOT IN NETWORK(YET) and Dr. Imbert, If you read this - please relocate. You are truly genuine and caring. This place is not a good fit for you or your patients. I hope this helps anyone looking into mental health treatment. STAY CLEAR OF THIS OFFICE OR YOUR MINDSET MIGHT BE WORSE AFTER DEALING WITH THEM.