Reviews of Queen's Family Health Team (Psychiatrist)

Peter Matwyuk

Edit: I wanted to add the following. Although I still great care I lost getting to see a mental health worker. The one that was working with me ended up leaving and I only found out a week before my next scheduled appointment. Now months later they have a replacement but have been told they are no longer doing one on one therapy but group therapy. That rough for someone with social anxiety issues however the kicker? The group therapy is being done from 1 to 3 on a Tuesday meaning anyone with a full time job is out of luck unless they find a private therapist. Previous: Although it may be hard to get through on the phones, the quality and care my daughter and I have received from Dr. Bonacci and the Allied Health Team is Amazing. Friendly, caring, and knowledgeable staff!!! If it wasn't for this team of amazing doctors I would still be on a cocktail of anti-depressants and agoraphobic. When I went to them I was over 250lbs, could barely sleep, was terrified to leave the house, and written off on permanent disability from Sun Life Assurance. Today I weigh 158lbs, only take one perscription, and am back at work. What doctors failed to do from 2010 through to 2015, the doctors here did from August 2015 - November 2015.

Laura Bourgeois

Fast, reliable, and up to date. Doctors care. Especially with children.

Rachel C.

Not the team for anything needing ongoing management. You'll never see the same doctor twice. It's nearly impossible to get them on the phone and "crossed wires" have brought me in for basically the wrong type of appointment twice since the spring. With each visit I'm less heard, the key issues have been disregarded and my life is demonstrably worse for pursuing help. I have an abnormal pap, but there's no plan to go back. You're better off going to a walk-in.

BlackGryphon74

Great with kids. If you are an adult with ongoing degenerative injuries that have cascading symptoms... find elsewhere. Dealing with a new resident every visit is frustrating and extremely exhausting to try and catch them up and by the time you get them up to date your appointment time is either over or they rush through neglecting the reason you came in.

Laurie Gashinski

Excellent comprehensive health care. I have had world class care for complex ongoing health issues. Dr. Jessica Ladouceur is our family doctor and the level of care she has provided is par excellence. Her replacements during maternity leave have also been extremely competent. Getting through on the phone line is frustratingly difficult and without an option to leave a message. After hours clinic is provided and doctors rotate through its schedule. Dietician, social worker, etc. also work as part of their team. End of life care for my father was holistic, compassionate and highly professional. I have great admiration and sense of gratitude for the level of care this Team has provided for myself and my family.

R Ca

This used to be a good clinic but, the constant changing of your doctor and making you an orphaned patient have changed all of that. Forget having any sort of relationship where your doctor knows you. That's gone. We have been "assigned" a new doctor five times in the last seven years. It was already a situation where you saw a different resident every time but, now on top of that you literally never see your own doctor. They SAY you are assigned one resident for their rotation but, you are not. I've seen a different doctor every time I go. Other than co ordinating appointments with specialists this is no different than a walk in clinic where you would expect to see a different doctor every single time. This leads to problems because if your doctor doesn't really know you then it can be hard to assess you. It's kind of demoralizing to go here because you're like cattle on a conveyor. The fact you can't choose your doctor let alone get to know them is in my opinion irritating at best and dangerous at worst. Unfortunately, in Kingston you can't leave here or you'll be left to walk ins only and if you need a specialist you aren't likely to see one unless you go to emerg. I'd like to leave this clinic and get an actual doctor that I can build rappour with of some sort but, I can't. Getting a doctor is a lottery, your name goes in and you get what you get. The family doctor situation in Kingston isn't a lot better than it used to be. Be aware if you are moving here from an nearby city and do not give up your doctor.

Rebecca Couperthwaite (Becca)

I've called and left 2 messages for the flu shot clinic for my son with a febrile seizure disorder and still no call with an appointment. Holding a clinic 1 day a week for 3 or 3 and half hrs isnt really appropriate considering we are dealing with covid within the community. Its not like this is new we have been dealing with covid for 7 months and the lack of preparation is very troubling.

Bubba George

I have not once had a single issues I’ve experienced been solved. Terrible doctors office and you never get to see the same doctor.

Emily Lancaster

Actually in honesty I have never been a patient at this location unfortunately I would be rating this very low on account of one physician I had her in the past at another location in my opinion she is an utterly failure. I hold her responsible for alot of trauma I suffer today unfortunately with colvid-19 pandemic currently my depressive conditions have only gotten worse thankfully I have a real doctor with a positive attitude that I get along with and togetherness we work very well. I apologize because this is not directed at your location as a whole just one physician here I copied and pasted the review I gave to Belleville and Quinte West Community health Center. 2 hours ago I would hate to be taken wrongly I am giving the health centre a very low rating. Though some services were grate I do remember meeting and dealing with many pleasant workers as a patient of Dr. Jennifer Whelan when she was present at this location. I had the utterly worst experience with a physician and I have been put through therapy through trauma and abuse therapy center in Kingston Ontario and seen another therapist afterwards from a second agency and now perhaps a third yet to come because the impact of loosing my son only child and separation many years ago now. I had disowned an innocent child and refuse to take part in the childs life because of this impact. This Dr. Caused nothing but stress onto me unessesarily through my entire pregnancy and actually may very well be why I look at this so neggitively today and why this child will be impacted mentally in his future. The utterly worst experience I have ever had I wouldn't recommend or give this physician any credit. I would not recommend this place to anyone unfortunately in my experience this location caused more complications in my life and could potentially hinder ones well being rather then support. Thankfully I am no longer located in Belleville it's a terrible place to live and do not be to disappointed or feel singled out your not the only agency I speak lowly of in Belleville Ontario. I have a wonderful patient understanding physician Dr. Daniel Glatt that is very understanding very clear and respectful and very helpful and I am happy in Napanee Ontario and I was also happy living in Trenton Ontario . Perhaps Belleville just wasent the place I guess. This is unfortunate. I wish you well I am not unreasonable happy new year of 2021 all best of luck and be safe perhaps things have improved since this time period I have been gone for a while. Please take care. Thank you , Emily Lancaster

Diana Chard

It takes a while to get an initial appointment but my doctor has been on schedule for my appointments so far. She's friendly, professional, and efficient without making you feel rushed out the door. I also love the family health team model, knowing that we can obtain the services of other healthcare professionals at the same site, should I take the need them.

Dave Fegan

I agree with other posters - it is VERY hard to call in and make an appointment. They really need to revamp their appointment booking system or start picking up their phone. The doctors have always been good to me, although you do get a variety of different docs and interns.

Paul Johnston

Very friendly people and the nurses and receptionist are very knowledgeable and helpful in every visit I have which is at least once a month and the cleaning staff keeps it looking spotless which makes them waiting rooms much more enjoyable

Slap Choppa

Once you get in, the office and team are fine but good luck making an appointment. They don't ever answer their phone. Just tried calling, got put on hold then hung up on. Called back and got the same thing.

Kathleen MacKenzie

I was able to get a doctor with this clinic in a pinch as I'm new to the area, and they are great at following up with me for appointments. I never feel rushed through an appointment and there is plenty of time to bring up questions or concerns which is great with two young kids.

Amy R

Nurse named Ann very rude. Called to get an appt for my son after a high fever all weekend.fever broke broke out in wild red rash looked like scarlet fever. Oh call us back if he becomes more symptomatic. Took him to the good doctors via video conference. Pharmacist did strep test. POSITIVE! Rash was not caused from the fever like they advised me without even seeing it. The rash was caused from the strep throat. I am delisting my family from Dr. Whelan and their incompetent staff. Very unprofessional and rude and then when I notified them that he received care elsewhere. Receptionist and Nurse Ann were very rude and unprofessional yelled at me over the phone. I'd rather sit and wait in a walk in or a hospital. Misdiagnosed my daughter 2x within the last year. Do not recommend at all. If I could give them a 0 I would.

Rinad Elhaj

Great team at the clinic. However, the after hours clinic has the worst service, we were waiting 3hours to find out they forgot about us in the room and the doctor saw all other patients that came after us. The only reason the doctor saw us was that I went to the reception and asked.

King Numbr

Been with them for many years great experience always got to see my Dr when requested

Mandy V

The doctors and staff are great! They are great at accommodating if something urgent comes up, which has happened several times with my son and myself. Anytime my doctor has been away for any reason, they have always had another doctor available for me to see. They do frequently have resident doctors working with them, who may be sent to meet with you on their own. These are doctors who are still learning, but this is the best way for them to learn! If you are opposed to seeing a resident due to sensitive nature of the appointment, they do accommodate this. There phone system sucks as it can take a long time to get through to someone. However, if you ever observe what is happening when you are in the waiting room, you will notice that there is one person working to answer the phone for 5 doctors, as well as greet patients arriving for appointments for the same 5 doctors, plus any administrative work also required in their position. So, if that person doesn't go out of there way to have a long winded conversation with you, don't take it as rudeness, they are busy! Remember, at the end of the day, everyone who works here, including the doctors, are only human. And if you give a bit of patience and respect to them while they do their job, I assure you, you get more than that in return. They are a great team!!!

D Bullack

Extremely nice people.

Emily Z

Everyone from the reception staff to the doctor's, nurses and residents have been kind, compassionate and helpful. I like that it is a teaching clinic and am always able to get in quickly for an appointment.

Linda Coyle

Our family doctor only cares about pregnant women and babies. It takes over 2 to 3 weeks to get appointments. Might as well go to urgent care.

Logan O

I have been a QFHT patient for about 2 years now and I have an no issue with the doctors, nurses, and residents. I find their care is top notch and are on the forefront on new diagnoses. QFHT also has some great resources for new parents. I enjoy meeting new residents every year as they are on a rotation at the clinic. I am thankful to have a doctor!

Crystal H

I have had a wonderful experience with both the Office staff and Dr. Robin Morin. They are friendly, kind and accommodating. I have been without a family doctor for many years and was treated with dignity and respect when discussing my health issues. I feel Dr. Morin is the most empathetic doctor I have ever encountered. 5 well deserved stars!

B

Called to make a doctor's appointment, they told me who my doctor was and promptly hung up on me??

Geoffrey Harbinson

I love this place If we dont help and be patient with young Drs where will the experienced Drs of the future. .....come from... Yes its slow at times.. There will always be challenges in higher learning environments..The beautiful thing about freedom it gives a choice to go there ..or find another Dr....

Wendy O Koopa

You ask politely for 3 repeats on the 21 day starter pack of chantix you get a big 0. A child can hit 3 on a keyboard

Darian Stjohn

If 0 stars was an option that's what I would be giving them, and even that is generous. I have called numerous times in the past weeks and haven't been able to get ahold of anyone, I tried the same thing months ago and again couldn't get ahold of anyone. I called the health team they told me to call my doctor the next day, so I did, and again I was on hold for over a half hour and never got through. I've called at 2:00 today (Friday) and they were closed. I've called at 1:00 yesterday (Thursday) and I was on hold till 2:00 and had to give up to go to work. They don't have their hours posted anywhere from what I can tell so it's basically guest work. I've called at lunch time and guess what? You can't get through then either.

Alysha Patterson

Dr morin is an excellent and compassionate physician. She goes way above and beyond to help my daughter and I, such as googling to show me tools I could use to help my daughter sleep when she was an infant. Her staff Bonnie and Jamie are also very kind and wonderful. I feel so lucky to have my daughter and I taken in as patients in her office.

Nikk Ozer

This place is ridiculous...you have to re explain your whole life story every time you go even though you have a chart with history. You see an new doctor all the time and it is like auditioning for help. I have never felt so exhausted or punished when seeking medical attention ever in my life. The office assistants and nurses are the only worthwhile part. Don’t sign up here

Maria Tolgyesi

This clinic is nothing more than a MEGA walk in clinic. Misdiagnosed that I had a heart attack when it was not so. Few months later had an appointment with the foot nurse I was late. and the receptionist had enough authority to turn me away when I had an infection on my foot, and a pre diabetic condition??? I was going to discuss my toe with the nurse but never had a chance. I had to go to another walk in clinic to obtain antibiotics. Just left this unorganized place can't do worst in another walk in clinic.

CRK K

Quality of care @ QFHT seems to depend upon who happens to be your GP. No continuum of care thanks to patients being handed off to an endless revolving door of minimally-supervised, 1st yr residents whose diagnostic skills are abysmal. “Orphaned patients” is an accurate characterization. Despite being very proactive about my health, the clinic’s operating policies have contributed to a substantial (& preventable) decline in my health & the health of my family members who are also at this clinic. Find it very difficult to believe that there hasn’t been a complaint filed to CSPO or Ontario’s Patient Ombudsman.

tamen tatsu

Have been with them for years now and never see the actual doctor. And interns don’t listen to patients

Michael O'Neill

1 out of 5 doctors here are competent.

Seba Hamdan

The most irresponsible residents I have ever seen. The worst experience ever. Not recommended at all. I would not give them any star if applicable.

Elaine Kruithof

I absolutely love this clinic. The staff make me feel part of their family. They have gone above and beyond any of my expectations. I feel comfortable asking questions and do not feel judged. They have made me feel like a more confident parent and I actually really feel they care about the well-being of my family. Elaine Kruithof

Nic Bambrough

Dr. Jessica Ladouceur and her team are a bunch of incompetent people, that can't take ownership of their mistakes. I was frustrated enough to tell them they should be hiring more staff if they can't seem to answer their phones, which was after I was told I was being charged with a no show fee... I had tried for three days before our appointment to reschedule our appointment, yet trying to call their office is a nightmare all on it's own. I was then confronted after the fact by the Dr her self, and without even asking me what happened, I was told to stop being so rude, and to basically just take the unorganization and lack of communication between their staff. This same time I was in the office for our appointment, the Dr kept referring to me as Josh... I... AM... NOT... JOSH! and I told her this THREE TIMES! She even told asked me about my conditions which I won't mention on here, because, you guessed it... IT WAS JOSH SHE WAS REFERRING TOO... This girl just can't get anything right... which is why I don't feel she should have a license. Lots more to this but I'd rather use my time for the formal complaint... I felt so upset, that I withdrew my patient info from their roster on the spot. I would rather not have a family Dr, than deal with someone that thinks they are never wrong, and will make you feel like you're being rude when all you're doing is showing them their faults. I had a family Dr all my life, when he retired he gave us a choice as to who we should continue on with... I picked Dr Craig Bolton, with the promise that he'd be in our families lives as long as Dr. Goodall was (25+ years) but after 5 years with Dr. Bolton, we got a letter in the mail saying my new Dr. (without warning) was this Dr. Jessica Ladouceur... As if I didn't have a choice, or as if we didn't have the conversation with Bolton about how this wouldn't happen... cause at the beginning, that was my concern... I wanted to pick a Dr that was there for us, for our lives... anyway... Dr Jessica Ladouceur and her team are not suited for their position, and I am about to end here, then write my formal complaint to the Royal College of Physicians and Surgeons.

Jagmeet Dhaliwal

Rude staff

tahseen zulfiquar

Absolutely horrible service! My infant daughter came down with a cold and we asked for an appointment. And we were told to test her for covid and we did and called them back. The receptionist confirmed the time for Friday, September 3rd. But when we got there, to our utter surprise we find out that we are booked for September the 17th! I mean have some common sense, for the love of god! What would I do with an appointment 2 weeks from now on? And what was the point of that covid test? Wouldn't that be void in two weeks? My baby can't sleep at night, will she have to go through this ordeal for the next two weeks? Or another covid test when the time comes? Not to mention my wife and I had to take time off work to make the appointment. This is a loss of both our times and for nothing. This is insane! Completely dissatisfied with the service! I would rate them a negative star if I could.

lily boyer

Terrible uneducated doctors.

Vanessa Wilkening

Better than a walk-in clinic, but still extremely long waiting times even when you come with an appointment. Their after-hours clinic is slightly more efficient - but only available to registered patients. Quality of medical care is variable, depending on the health care professional you get to see (mainly residents). Also if you don't like being videotaped during the consultation, avoid this place.

Brigita Zile

My husband and I have been patients since 2016 when we moved to Kingston. Our Family Doc is amazing and we find the entire team is very pleasant and efficient. We have had no issues at all, receive great care and would highly recommend to others.

Adi

NOT open 24 hrs, misleading!!!!!!

Lorie Teves

Wait time is horrible and you have to hold for 20 mins before someone picks up the phone but the Dr is great

Carter McMahon

Was immediately categorized as having a drug dependency when I went in to get a rash on my arm checked out. My questions about the rash were ignored and My prescription for the creme was never sent! The rash has almost covered my arm now and Ive gotten no help whatsoever, i felt harassed and I felt my personal privacy being breached. When you think you can trust a doctor you never can especially at Queens family health team, the only people here who care about your health are the admin and nurses. Dr Laura Kroeker was my doctor during this visit.

Judy Torrents

No appointments available even if you are in pain.. tried the after hours clinic.. absolutely no help at all..very discouraging.. I felt like I was not important enough to deserve their help.. have been with queens fam health for a,few years and at first,it was amazing, but now, no use at all..

Charlotte Hunt

I want to say this place is an disappointment as I went there for help for depression asking for help even saying I was suffering with other issues etc to be told I'd be refferd asap to someone but yet I still waiting to be seen. They say one thing and do another. I really wish I could find a doctor elsewhere.

Steve McMullen

Dr Bonacci is clearly the fastest typist in the world. Accused him of faking it. Was wrong. But seriously, if anyone actually has a complaint about him then I'd guess they probably have a complaint about everyone. By the way, it's a teaching facility so don't be surprised if you see interns