Reviews of Avis Car Rental (Private Detective)

Erica Morgan

We upgraded to a charger. Clean and professional

jim odo

Beware of unauthorized and unjustified additional charges. Rented vehicle from this location in mid-September 2019. They first tried to charge me for an extra driver when I picked up the vehicle even though the agreement I had, showed that the extra driver was included. After some discussion and a phone call, they corrected that. I drove the vehicle 143 KM's. Since my flight was leaving really early in the morning I filled up the vehicle the evening before with 16.859 L and then put on minimum KM's after that. According to the manufacturer website this amount of fuel would be good for 179 highway KM's (which was what I drove most of) or 143 combined KM's. The gas gauge read full when I dropped the vehicle off. Since the counter was not open. I dropped the keys in the drop box. When I saw the charge come through on my credit card I noticed that it was $84.63 higher than what my contract said. When I got a copy of the bill it was for a Fuel Service charge (including concession fee and GST). It said that the vehicle was returned 7/8's full. Despite phoning them twice and sending an email, I have been unable to get the charges reversed. One employee did tell me that the manager is usually pretty good about reversing these charges, which leads me to think that it is a common practice by this manager to add the charge to see what will stick. I have rented vehicles many times over the years and this is the first time this has happened to me.

Francis McPhee

Avis Car Rental is and has always been great to deal with. Reasonable rates and great vehicles