Reviews of CVPH - Part of the UVM Health Network (Plastic Surgery)

Carissa lapier

CVPH would get a minus 10 if it was an option. They don't deserve a 1 . Incompetent staff, and horrible rooms with broken phone system. The details of abuse by a Dr. at this hospital can't be mentioned here. Find out who manages this hospital, and don’t give them your business whether in New York or Vermont. This place is the absolute worst for patient advocacy and care.

Alexander O

Courtesy, caring, and understanding of the patient

Half Sack

The staff is not friendly or helpful the wait time is nuts the doc on night shift dont care ABOUT people

Mergim Demhasaj

Hello my name is Terry Frary and my wife had surgery in this hospital August 8th ,2016. Her Doctor was Dane Larson. A very kind and generous compassionate man. Easy to talk to and you can see he listens and replies using words instead of a nonchalant nod or elusive smile. We met Diane, Sally , Mary , Laura, Linda, Tara , and the anesthesiologist with a beautiful accent and wide brown expressive yes and gentle demeanor . There was a Jason who was the brightest light as far as making a person laugh and relax and forget about themselves. [ coffee Jason ] Everyone played an instrumental part in my wife's comfort as well as our family and friends.. My wife could not stop talking about the main entrance where she listened to a woman playing the piano and what a lovely woman she is and how marvelously she played. Next she raved about how spotless the bathrooms are and how the floors are so neat and also went on to say how there was no dirt build up in the corners or along the floor and wall line on the bottom . She sees everything . She marveled at the cleanliness of the rooms and the OR and ER and Blood Labs She could not believe how CLEAN and SO PROFESSIONAL it was . She immediately felt welcomed and safe in such a clean environment .. The cafeteria was also so very clean .. We only wish more hospitals and restaurants would take notice of EXCELLENCE and PROFESSIONALISM and follow this example. When an establishment cares this much then you know automatically that you are in the right place ... BTW her surgery went well as expected and she required no pain meds nor a script to go . She was in surgery for one hour and one half and still the Dr was gentle enough where again she required not one single pain shot or pill ........ I cannot stop hearing my wife say again and again that PROFESSIONALISM LIES IN PLATTSBURGH and my whole family thank you all for not even the smallest detail is insignificant in maintaining EXCELLENCE and PROFESSIONALISM !!

Nadeem Maken

Wonderful staff, good food. That's all you need

Mariam Alaoui

When they send you to another hospital cause they are clueless in some fields... never mind no restrooms have changing table for infants or toddlers. Gotta change em on the floor. I don't know where the last person stepped...

May Ellen Lafountain

Understaffed and by far the worst medical attention one could possibly recieve.

Sara Faruqi

I have been in there on numerous occasions, usually for migraine treatment due to severe chemical allergies I can't take much meds, last July I hadn't had any lunch because I was picking things up fro the store, but had a really bad migraine while I was driving and it just took everything out of me so I pulled over at the fire station where a volunteer firefighter saw me and stopped to help. Very kind of them. ambulance came took me to hospital I've been there before with this but this one was bad, after 4 hours I asked foe some toast as I hadn't had anything to eat since breakfast and it's almost 4 o'clock, after 3 more requests for toast I'm getting hypoglycemic even though I'm not a diabetic, finally I just asked them to come and take the IV out so I can go get something to eat then people came in with meds, tried to give me something I had not asked for , gave me the one med that helps me for nausea only and immediately shoved me in a wheelchair and pushed me out the door into a taxi, the medication was a bit of a sedative, the taxi driver could have hurt me luckily I was still able to have a conscious conversation. I got dropped off to my car which luckily was just down the street from my home and made it home before I passed out from the meds. Now they refuse to see me for my headaches. Yeah really not nice people, I have had other visits where they were rude, but being the only place to go around here you're screwed if you think you'll get any help,

Joel Dinovo

Absolutely horrible place I was there for 11 hours and most of it was in the waiting room.Then a dude with long hair as skinny was rude.They also put a iv in and put me back in the waiting room.When I finally had a mental break down they let me go into the ER.

marcelo garza

Worst service any hospital ive ever been in has had.

Cupfull o' Words

I went to the emergency room because I was exposed to diesel fuel. I had a severe headache they did virtually nothing to help me. Put my clothes back on and I walked out. Mr hartung was especially not helpful. I left with a severe headache. I would not recommend this hospital.

Kerri McCann

I wish I could give a zero!! Scheduling procedures, labor inductions, etc and then canceling because of "staffing" is less than professional! What a terrible joke this place is.

Jay mall

My last visit wasn't bad they did a good job

Degrassi Murphy

I have lived in alot of places been in many ers and admited to many hospitals. Since I moved up here in 2008 I have heard so many people bad mouth this hospital. But every time I have needed the er had to stay get a procedure done, CVPH has provided me with great care 99.9% of the staff from Dr.'s, nurses, to even registration, and the people who volunteer are great. I have watched this hospital in the 11 years here update and grow and provide a quality of service that other areas of the same size who have even bigger fancier looking hospitals, can not even begin to compare with CVPH.

Heather Diaz

I had an appointment at the 206 building. I’ve never been treated so poorly at any facility as I was there. I will never be going back.

Noelle Beede

Hate the drive it's not around the corner it's in vermont

abby

I recently had to bring my son to the Emergency Room at CVPH for what was surely the worst pain he has ever been in. We were met by caring staff who attended to him with genuine concern. We found out he was dealing with a kidney stone and was home feeling better within 3.5 hours of arrival. The PA and Doctor along with nurses on staff that day were wonderful.

Eph610-20

Just returned a call to discuss my bill for and to schedule an MRI. The person who I spoke to, Bridget, was very very rude. I was transferred 6 times before the hospital hung up on me.

Catherine Green

this place is a joke. they treat their staff like crap. and their patients like a number. the employees are great but people who run it only care about your money. unless im dying im going ANYWHERE else.!

Robert Manor

I’ve never had a good experience here ever, and if you’re having a mental health crisis you’re better off traveling to another hospital because they will treat you like you’re an animal here.

Cody White

I have been sitting on hold for over 40 minutes trying to schedule blood work and a chest X-ray for my mother. This is ridiculous! I don’t know what they are doing, but NOBODY is answering the phone!

Derick Niles

I have really no words . I wouldn't give this one star if it didn't force me to . The er is a dangerous place the lake chaplain obgyn is dangerous THEY LOST RECORDS AND WITH VITAL INFORMATION INSIDE . Avoid this place all together. Had a blood clot in my lung , my primary called in advance to the er I was on my way via ambulance. That was at 130 pm , 8pm I was discharging myself I went to Burlington. thank God I made that choice . They also broke the hippa law in the family room , BY READING MY CHART OUT LOUD FOR EVERYONE TO HEAR THAT HAD NO BUSINESS KNOWING ANYTHING ABOUT ME. CVPH IS A DISASTROUS PLACE PLEASE DO NOT GO THERE FOR ANYTHING. I'm surprised they are still in business. LAKE CHAMPLIAN OBGYN IS ALSO DANGEROUS, THE FRONT DESK SECRETARY'S ARE A JOKE , THEY CAN'T SCHEDULE TO SAVE THEIR LIVES . ALSO THEY ARE RUDE AND NOT JUST A SLIDE TYPE, BUT DOWN RIGHT RUDE UNEDUCATED IDIOTS . THE BLONDE SECRETARY IS THE ONLY WHO CARES , DR HAMMEL IS A GOOD DR , BUT ONE GOOD DR IS NOT ENOUGH TO SURPASS THE REST OF THE UN PROFESSIONALS. I've lived all over the country and never seen such a dangerous hospital. I will be reporting this hospital to the, new York state medical board. They need baby sitters . UPDATE June 21 2016 ,, my brother in law fell if a roof and went to cvph . Cvph had givin him an x-ray of his knee they said all was ok besides a very bad knee sprain. They most of not looked close enough because his knee was broken. His primary instructed him never to go to cvph in plattsburgh again.

SiSsY Kill-burn

Place sucks. Horrible place to go. I’d rather stitch myself up instead of having to wait all day.

Mark Jeffries jr

Sure they get the job done but when is the real question. Sat in the waiting room for well over 5 hours before I was seen.

Gabriel Gaylor

Great hospital! Thanks!

RIDICULOGAN

This hospital have so many nice and caring people ????. Thank you for all you do ????

Fern robare

Dermatology- don't waste your time with CVPH- the folks in Burlington are way more competent and helpful.

Therrien Fox

Better not be a black man with a white girlfriend because they assume Ur a woman beater

Jennifer Mongold

This last past week my Mother in law was transferred to CVPH, and we couldn't be any happier with the care she was given there. She was brought into the ICU and the nursing staff was the best ever. I know I will forget names but I hope everyone knows how much our family thank you for your care that you gave our mother. Nurse Amy K in ICU was the main nurse she took our mother under her wing and made the difference with her! Thank you is just not enough to say!

Humberto Alvarado

WORST HOSPITAL EXPERIENCE EVER. I was admitted into the mental health unit due to personal issues and it was horrible. On the 1st day while I was waiting in the ER my doctor for the day was extremely rude, unprofessional, and consistently gave me an attitude throughout the day. Once I was in the mental health unit it was horrible. The bed I was given to sleep on was literally a gym mat with a small blanket for comfort. i was personally attacked by other patients for being gay and i had to see the worst doctor i have ever met in my life Dr. Kouns who accused me of having autism and so many personality disorders such an antisocial personal disorder and of being a loner and I have not been the same socially since thanks to Dr. Kouns. This hospital does WAY more bad than good

Stacey Grant

Worst ER I have ever seen in my life .

LaMarco James

It took 4 hours to be seen just to get told I have to wait to get a room always fun this hospital really needs better staffing

Edwin Sr

this place is a joke! I won't be coming back here over 4 gd hours and still not a Dr in sight, screw you cvph

918262682828373729927282983 71683826

Worst service for covid testing. No help available for out of state patients!!!!

Sam Urbôn

For a smaller hospital it's okay. For big emergencies or for surgical procedures I would recommend Vermont

Taylor Cowles-Kokofsky

Thank God they are there. Accessible on all sides. Free parking and lots of it. Clean and bright.

Rizzoo Rippling

CVPH has great employees in all areas and I personally have in past been admitted and the care I got from everyone was excellent

Aly P

This is for the records department I hope you do not need your medical records for a life-or-death situation I have requested my medical records so that I can retire from the US Military over 30 days ago and still have not received them which is hindering my retirement. I do not understand why it takes more than 30 days to get a person's medical records with today's technology and I don't understand why it takes more than 30 days for One hospital to send another hospital a person's medical records if this was life or death I could be dead they do not care about patience past or current.

Karen LaPlante

Last year, I had an encounter with doctor Gabriel. I feel that I was neglected treatment because I lacked medical insurance. I felt sick, i was in pain, I started to think I was pathetic, because I am alone. Before I could explain why I believed to have been suffering from a head truama, the doctor redirected the conversation to the insurance. I explained I was homeless at the time, working, but no insurance or money on add. I tried to bring the conversation back to why I was there but Gabriel made it clear he wanted to talk about the insurance. So I left.

Aaron Samaniego

Online payment doesn’t work!

Ruth Butcher

I was refused blood work by Anthony J Dowidowicz after reporting severe chest pain cause by the car accident I was in an hour before arriving.

Janet Pattison

I went with my friend to fast track. Never seen someone get talked to the way the nurse did to my friend. Very rude. You think they would help their patients be more comfortable. Barbara Dobbs is the nurses name.

Zachary Hinds

i’ve been in the emergency room for 2 hours and have gotten no attention. i haven’t even gotten my vitals checked. i may have appendicitis but no one would know BECAUSE no one has checked

susan bourdeau

Waited from 11:30pm until 4am with a broken hand. Asked the nurse when someone would be able to see me and was told nothing and just given attitude. It is the next day and I have been sitting here for another 4 hours still with a broken hand and no one has done anything to help me. Absolutely terrible.

Richard Vagge

Meh

Terry Frary

I had to bring my dad because he is having chest pain I went in the er an asked for help to get him out of the car. After trying for several minutes I went back in an yet still no help. Finally a female nurse came out to help she dragged my dad out of my car yelling that it's not her job. Then as she was pushing the wheel chair inside she was arguing with my little brother she slammed him into the wall causing him to b in even more pain. I'm calling a lawyer an demanding that the cameras are watched!!

Jane Book

If the ability to not give any stars were an option, that is exactly what I would give the Emergency Unit of this hospital. My Mom went in after a face first fall on a concrete sidewalk. The ER doctor took x-rays and confirmed that she had broken her jaw in 2 places and needed stiches. They then told her that due to the nature of the breaks there was nothing further they could do and that she would need to heal on her own, but they recommended she see the plastic surgeon on Monday. What a HUGE disappointment she had when the plastic surgeon informed her 3 DAYS later that she should have been admitted for immediate surgery. As a result of her injuries, said he had to have 2 plates and 26 screws inserted into her jaw to begin the healing process as well as have her jaw wired shut for three weeks. I am not from that area (I live out of state), but if I were on my death bed, I would STILL request to be transferred to Burlington or Albany for treatment.

Denise Mullen

They have patience Bryon all mass. The nurses are the most caring and the security are pin point.

Wayne Goddeau

This place has a bad reputation in Plattsvegas. If you have anything more serious than a broken ankle I'd recommend Fletcher Allen

Helena Labarge

(Edited by user)

Edward Nephew

absolutely horrible. nurse had no idea what she was doing. causing excruciating pain multiple times.

Guria Ali

Horrible hospital never go to cvph nurses are horrible and so are the doctors my husband has been here for three and a half hours and has yet to be seen

Chris Turner

The most disrespectful laid back emergency room I've ever been to. Emergency situation, got blood taken and haven't been seen or checked on for 4 hours, was not hooked up to vitals and there was a potential blood clot, what type of circus show are they running here!?

Timmy Weeds

I visited the c.v.p.h. emergency room on 5/2/2016 , the staff was very efficient on collecting insurance information ,but. that is where the good service ended . I cannot imagine where they dug up the nit-wit "Doctor" who provided my care ,if one could call it that,on the other hand the nursing staff provided very good care considering how grossly understaffed they are.for whatever reason there was a women in a bright red short dress and heels who strongly resembled a two dollar hooker constantly roving through the E.R. I cannot imagine what her function was and was unable to get a look at her name tag to discern her post. So if God forbid you should fall ill ,try to make it to Burlington or Boston if you are seeking Medical attention AVOID C.V.P.H. AT ALL COST

Donna LaMotte

Hopefully readers don’t ignore this, but the service at this hospital is the worst I’ve ever seen. I’ve been to hospitals in developing countries and the service is thrice better than that at CVPH, which obviously, is in one of the biggest nations of the world. With the resources we have, you’d expect a better service. Also, there was a doctor that looked so disgusted upon dealing with my friend, maybe because she is a minority or maybe just because he’s disgusted to deal with sick people, in which case he should probably find a new job, maybe one that doesn’t deal with others sickness or health. I respect all of the nurses and staff for the work they do, but the service provided is repulsive.

George McChesney

Worst place for getting healthcare. Nurses are great but doctors totally incompetent. AVOID CVPH!

Shelley Maye

unorganized and unprofessional in every way. i’ve been here all throughout my life and have never had a good experience. I once came in, knowing i was sick, and after waiting 5 hours the ER told me it was all in my head and that I was fine. I went to a different hospital the next day and they told me I had mono and strep and it’s good I came in. *this was a couple years ago* every experience has been about the same as this. the check in nurses at fast track are also the rudest and most unprofessional people i’ve ever met. I’m not a karen, this place is just trash.

Amy Taylor

For the reasons that I've had to go to cvph they've been great and being an asthmatic I appreciate them leaning on the side of caution. It's not my favorite place or where is pick if I had a choice but they are better than some and at least you aren't left in the waiting room for 3 hours with an asthma attack. The doctors offices that are connected to cvph that I've gone to have been pretty good

Linda Cleveland

If I could give CVPH Health Network zero stars I would. I have been trying for over a week to schedule an annual mammogram. Each time I called to schedule an appointment, I have been on the phone for at least a half hour with no results. I understand that because of COVID they are busy scheduling, but everyday, every second, they are on the phone scheduling? Really? The health community preaches getting an annual mammogram, but I can't even schedule one at CVPH Women's Imaging due to clerical? Is this encouraging people to be proactive with their health? NO!! Someone has dropped the ball. You should have anticipated a barrage of phone calls to schedule varies procedures. If Spectrum and Verizon can call me back, while keeping my place in line to schedule an appointment, why can't CVPH? Come on, do better!!

Windy Holmes

Wonderful care

Jen Aguglia

Nurses are nice, mostly. However, the service is a joke. Please, if you really feel you need genuine help and can possibly go elsewhere, please do.Dont waste your precious going here. I'm not sure where their quack docs went to med school but I'm pretty sure it was likely a department apart of clown school.Its bad.just ...dont go.

nancy schubart

Good Service Professional Staff Ok it's not NYU

Jane Zanchelli

they fixed my shoulder

Donna Mitchell

last night on 3/22/16 the worst night i ever had at CVPH Plattsburgh i waited in pain for two hours in pain that was beyond a 10 just to race to another Hospital for care after having a really rude nurse who told me i shouldn't have waited so long to come in are you kidding me yeah 1 minus on that star shut this hospital down

Debbie Passno

My son and his girlfriend just had their first child and what did this hospital do? They called Child Protective Services on the first day of birth saying my kids are not taking care of my granddaughter. What are the nurses and aides there for? If they would let me in, due to co- vid, I will straighten out this staff!

Gabby Grey

My last experience during covid last April was my appendix bursting..sent here..excellent care but sent home before I could even walk..because it was safer..now I've been sitting in the parking lot since this morning..my son is having out patient surgery. They called at 20 after 5 to tell me he just went in!!!! I've been in the parking lot turning my car on and off to stay warm..no facilities as you can't go in..I've used almost a whole tank of gas to stay warm..I really don't drive at night anymore and it's getting dark..I'm sorry I get it..the virus..but this is unexceptable..people who live on budgets can't run around..go out to eat..waste gas..I've been in this lot since this morning..you need a plan b..its winter!!! And please understand I'm not complaining to complain..It was 11 hours in the parking lot..and that does not include our driving times up and back..

Ryan King

I was treated like royalty! Nurses were kind,caring and professional. The doctors were amazing too. Explained process and after care and answered any questions I had

Rob Ivy

They almost killed my daughter last year. Then let me go after I was back an forth to the ICU. The most coldest group ever. God bless yall individuals

Geoff Deierlein

went to the hospital in extreme pain, the first few nurses that dealt with me were nice. after almost 20 hours of being there i was told my tests came back showing nothing and i could go home. i waited almost another hour for a nurse to come take my iv out mean while she was standing in front of my room fixing her hair. when she finally came in she was rude and pulled it out very fast. i finally left but the pain continued for another 2 weeks so i went to my primary doctor and was told i had a cyst on my ovary, my ovaries were possibly twisting, and my appendix was enlarged. i wasn’t told any of that at the hospital and was told i just had a stomach bug. i only saw a doctor while i was at the hospital once for about 5 minutes before i left. also had to argue with them for a few hours just to get a sandwich. honestly i recommend any other hospital besides cvph.

Liam Ackermann

They just want your money. Nurses are nice, some doctors too but what it really comes down to is generating as much money as possible

Kaylee Barcomb

I am highly disappointed in CVPH hospital. I was brought in last evening by ambulance given a room. This Carol lady came and took my vitals and did an EKG, about 45 minutes later this nurse came in with a tiny piece of paper to write my symptoms down to put in my chart supposedly. At 9:20 after waiting over 2 hrs, I was told there were 15 patients ahead of me and I had to go wait in the waiting room. I thought if you were brought in by ambulance you were automatically checked out first. I was wrong. Glad I didn't have a heart attack. Probably been thrown out the door. Needless to say I left and they watched me go and never said a word. Sad part is I know the guy who was on the desk. He never said a word to me. Personality like his parents NONE

Rose Tiger

The staff

Gerald Beggs

Spent my morning in the ER with gallbladder pain. All of the staff was wonderful. I was seen quickly and had all the necessary tests done.

carolyn liberty

Hit and miss with the care you get. Can't say I have had all bad experiences but have definitely had a couple. But I have also been and had excellent care, depends on the staff.

Raymond Stiffler

They told my wife and I that everything was fine with our son, while he was dead in her womb. After almost killing my wife in the birthing process (8 attempts at an epidural before doing it "right"), we were told we'd have the autopsy report "very soon." 6 months and at least a dozen phone calls later, we still get told that they'll "do that right now" and never hear back. I'm writing this before I contact the medical examiner's office, which I will do as soon as possible, and if we find out that the delay is on the part of cvph, we will be finding a lawyer. This place is a disgrace. It's a place to die in, not a place to get medical assistance.

Big wyatt Earp

Google has the wrong number on here.. the secretary to this place will cut you off mid sentence to tell you this in an annoyed voice.

John Doe

A place to send your loved ones of you want them to die. Every single time I have been there I have been treated terribly. Had to wait for hours and hours. My fiance went in with problems breathing, and severe pain in his chest inside. And had to wait for hours without being seen. He called for help, we even called the hospital telling them that he needed help and they ignored us. They told me I wasn't in labor and sent me home and I ended up going into labor and having my baby that same day. They treat you like absolute garbage and Bill you thousands of dollars for nothing. They make very sick people sit there and wait without even being seen, and they wait so long that their best option is just to leave. I don't trust a soul there. The doctors have no respect for anyone. They gave my 6 week old son an adult catheter which left him in pain and screaming every time he peed for weeks. Please if you have any choice in the matter use any other hospital but not this one. I cannot even count the amount of people family and friends that I have known who have died in this hospital. They don't care about you. They care about a paycheck. And the people who gave five star reviews for this hospital are either robots or being paid. I've been here enough and I've had enough family both working in the hospital and being patient in the hospital. I know enough to know that this place is hell and I wouldn't trust them with my pet goldfish much less another human being.

Kevin McGee

I don’t know why all the negative comments, it was my first time at the hospital emergency and all the staff was very nice and respectful...very busy hospital.

Thunder Chip

I'm giving them a 4 stars cause when I went there for 2 infections in my colon and bowel track, they saved my life. I almost died a few times and cause of the doctors and nurses I'm still alive. I dont like the service in the emergency room though. I understand that they are busy with other patients who are in need of more care but dont make people wait like 6 hours to get care.

Tatum Szalay

I used to be a patient sitter as a student of a local nursing school. Working in the E.D. a nurse threw a pen at me. I was shocked. All these years I've carried it. Unprofessional work staff.

Cheryl Christian

Great Food

Seneca Jacobsen

This backwards backwoods hospital gets one star for two reasons from the perspective of this travel nurse: 1. Disorganized. Facility policies not up to date. Questions are not welcome and feedback is flippant, at best. Not an environment conducive to professional development or learning. 2. Advancement is a joke. You can apply, but not allowed unless you're related to someone. No way am I renewing my contract.

Carrie Lincoln

I cannot believe all the negative reviews on this hospital. I have been in hospitals all over the country and the world for that matter and my family and self have received the absolute best care here. My mother has had multiple successful surgery without any post Operative complications, my 4 year old son was born here, and the maternity ward was AMAZING. 've used the emergency service and they actually listen and do whatever they can to make sure you're taken care of. I've had to wait and I've been rushed right in. I never complain when it takes time to be seen in a hospital because the person passed those doors could be dying. I've never see. Anyone who was in serious disable pain not get the carpet rolled out upon arrival. People complaining about rude staff and suc is horrible. Every one has their days and doctors and other medical staff are allows to have off days and when they lose patients they learn from it so they can keep it from happen ing again. Its horrible but its a fact of life. I say bravo to all who work here from the doctors, nurses and aids all the way down to the janitors who keep it clean (which its the cleanest hospital I've ever been in.) Thank you for all that you've done for my family and my self and the extreme they went to with my infant son today. I'm forever greatful.