I see that I'm not the only one who noticed that the receptionist is horrible at communicating. I asked "is the doctor accepting new patients?" and instead of saying yes or no, she kept asking me questions, like "is anyone in your family on medications? are you both working?" etc. Then she said to come in to book an appointment. It didn't sound like she was talking about him becoming our family doctor, just booking an appointment like a walk-in clinic. So I tried to say "It seems like you're only talking about an appointment, not about him becoming our family doctor. Is he accepting new patients?", but she tried to change the topic again. So I said it one more time, then she finally said "no". I was annoyed with her rapid questions, while ignoring my question, which would have ended the conversation much sooner, so I said with an annoyed tone "well, that's what I was asking...if he's taking new patients". Then she just hung up. It's hard to convey the level of her rudeness and the forcefulness of her attempt to control the conversation and evade my question, in just a typed description...if you actually HEARD the conversation, you would definitely be shocked that this person hasn't been fired. She's the reason the rating is so low! The doctor himself sounds like 4 or 5 stars, based on the other reviews. THE ONLY REASON SHE ISN'T FIRED IS BECAUSE SHE'S HIS WIFE! Poor guy :-(