I received otoplasty a few years back. I was reluctant to leave this review as I am not a very passive aggressive person, but if it means having someone in the same position give more thought before pursing cosmetic surgery with Dr. Gray, I believe the act is valid.
Dr.Gray was professional in my consultation and during surgery; however the final otoplasty results do not match up to what was originally promised during our consultation. After the healing, I discussed this with Dr. Gray, explaining that my ear is not pulled back in the way he showed me it would be during our original consultation. I also explained that in the way he pulled it back, and in the way it healed, has caused some of my cartilage at the rim of my ear to jut out.
Although I would not prefer to have a second surgery to correct this, I did offer two solutions:
1. a follow-up post-op surgery to correct it.
2. a partial refund of the surgery
3. a referral to another surgeon, with split cost.
Instead of taking me up on any of these options, i was told that it was not possible to correct the mistake and that I must have been misremembering the original consolation. As many of you know, when a cosmetic feature really bothers you on a day to day basis, you take it more seriously than most, and because of that seriousness, I was sure to record the solution that was originally offered. I have also been told my another surgeon that the cartilage that is now jutting out can be resolved with a minor surgery (of course still an expensive endeavor).
Please take your time considering other options before pulling the trigger.
Dr. Gray, if you do read this, feel free to reach out to remedy what has transpired.