Reviews of St. Michael's Hospital (Plastic Surgery)

Stuart Tannenbaum

i was there approximately 5 weeks ago. It was awful. I was left in the hallway for 4 hours waiting to see a doctor. I had an appointment. The doctor never showed up, because the nurses would not check where he was. They kept saying he is in surgery. He was not. We found out later, he was waiting for us to arrive. he never came to see me. Will be there again in a week. I hope things go better.

Arif Siddiqui

The lack of organization between staff and departments as well as the level of non-compassionate care was something my wife and I will not forget. I've worked in multiple hospitals in Ontario but have never seen it this bad (and this has nothing to do with COVID). My wife was admitted for kidney stones while 5.5 months pregnant. She got admitted directly to the mother-baby unit, which was great but diagnosing her was a nightmare. She was in brutal pain and although a requisition was made on the night she was admitted for an ultrasound the ultrasound wasn't done until more than 24 hours later. We kept asking our nurse and doctor to call the DI department to get an update but they would respond with the standard 'they're just too busy'. In reality, I don't even think they called at all but would just say that to appease us. After letting this play out for a while we went directly to ultrasound and they informed us that the requisition was sent to the wrong site (it was sent to outpatient instead of inpatient). This was another setback and when I asked about having the ultrasound done right now the technician was happy to do it - he said it was a SLOW DAY. You can imagine my level of anger and disappointment at this. When I got back to the unit and related this to the staff they just shrugged their shoulders saying that's what they heard from DI so they went with it. Everyone seems to blame it on the next person and act as if each department / unit is a different organization, not all just St. Mike's. Each time a nurse was called they had one foot pointed at my wife and the another at the door - they wanted to run back out as fast as possible so they could hang out at the nursing station. There was no clear or defined care plan. It was really driven by what we pushed for. If you need to go to this hospital and its a non-life-threatening issue, consider going to another.

Area 416

Great staff but sometimes very long wait times :)

Aarya Designs

If you want to die here then go ahead. This is the worst hospital in Canada. The nurses and doctors barely care, and the nurses are extremely rude. My mom came here being positive for coronavirus and difficulty breathing, and they basically left her to mingle with all the patients in the waiting area even though she said she was positive. After a few hours they let her go saying it’s nothing but dehydration. Then she got sick again and we had to take her to Toronto General Hospital (against public health recommendation). She’s diagnosed with pneumonia and they are keeping her for a few days for treatment there. If you want to die or see your loved one die, then go here. If you actually care, then go anywhere else.

Jean Tovey

My husband was there for kidney stone removal.. There an excellent hospital!! ????

Jan Vy

Gynecology surgery Unfortunately, my hospital stay was horrible. The procedure I had is very painful and women usually stay 2 nights in the hospital after surgery. The manager (Mary), the administrator and nurses were the rudest and unprofessional people I've ever met. They spend their day gossiping about patients and laughing out loud. My room was located right in front of reception and could not believe what I was hearing. I was also in a lot of pain and when I asked for medication, they withheld it and told me to wait an hour. The room was also very dirty - the cleaners kept finding needles on the bedroom floor. Why were NEEDLES on the floor?! I ended up leaving the hospital after 1 night because I felt so uncomfortable there. I will always remember the kind nurse who helped walk me out of the hospital that night. I later found out that she was from a different hospital and contracted to work there because it's so busy.

steven_igo_4uf

review date: december 6, 2021 customer service dates: may 2002, then ongoing follow up until september 2003 i understand that this was from a long time ago, but it was still a lived experience, and wanted to put up this review. back on may 5, 2002 i was driving a car, coming home from visiting a dj friend at a nightclub. i got hit from behind by another driver who subsequently took off and was never caught. from the accident i suffered a bruised collarbone, torn acl/mcl/lcl in the right knee, a fractured right tibial plateau, and a fractured left talus. i stayed in the hospital for 12 days. the majority of the staff were very fair if not nice. there were a few lazy nurses on night shift but i want the overall tone of this message to be positive. ongoing visits were done for the next 16 months. a second operation in july 2003 was done to remove a metal plate and screws in the right knee area. so while it is 19 years after the fact, i would like to let the hospital people know, that i am forever grateful for the hard work of dr. robert mcbroom the surgeon, and a big shout out to physiotherapist at the time, jon groh. there was also a nurse named shea mckenzie who was very nice as well. what i appreciated the most was jon's encouragement during my difficult time at the hospital. when i was ready to leave (at the time i was in a wheelchair), i told jon that someday i will get back to walking, and i will come and visit him to show my appreciation. jon was appreciative but was a bit skeptical - understandable because most people forget things when they get back to their regular living. i followed thru on my word a year later and jon was sincerely surprised and pleased when i came to visit, to say thanks. there were quite a few staff watching and they were surprised that someone would come back a year later from out-of-town (hamilton) on the bus just to stop by and say thanks. i wanted to let jon know that his altruistic conduct during my difficult time really meant a lot to me, and that by trying to repay that kindness by coming in as promised, that he would hopefully understand the difference he made in my life. ???? at this time i am able to walk but was diagnosed with arthritis about 5 years ago, which i was warned about when rehabilitating. while i cannot play sports anymore, i can walk and move around decently, with medication. bottom line: st. michael's hospital did a great job for me, and i would recommend this hospital as a healthcare provider if i needed to use them, if i was in the area.

Alex Nelson

I want more time in bed and I couldn't sit for too long.

Lauren Cruess

This hospital USED to be the place I would trust with my life (and would recommend to others) and while I would still recommend any other part but the emerg department being there for an emergency has become a horrible experience. Triage didn't actually ask me any relevant questions and just sent me to ambulatory (where I waited almost 2 hours just to be actually triaged). The nurses (and doctors) seem to assume that anyone who is there in actual pain is just there to score pain medication and it seemed the security guards, porters and fellow patients cared more than the medical staff working there. After 4 hours I finally got part one of my x-rays done, then 2.5 hours later (as I was "awaiting results") got sent for other x-rays (it would've been far more productive to get them all done at once). It's also a unnerving to give a diagnosis in an open (and very busy) waiting area with no care for privacy whatsoever (this used to not be the case) and to make matters worst the doctor publicly belittled me for having a panic attack due to the pain (which was very unprofessional). I don't go to hospitals unless I absolutely need to (often waiting till I'm lectured by family members or doctors to go), and this treatment (during covid or not) is unacceptable for any human being.

Ellen Shinta

I went to St Michael hospital November 21, 2021 to emergency room because my ear was really hurt. I had to wait 2.5 hours in the room and when I asked the nurse 50th years old, how long I had to wait because I am in pain. She answered Very rude : I have a patient. Another asian nurse, she was nice and answered and told me that the doctor will come to see me soon. Expensive but you got rude and unprofessional service When I went there, I gave the front desk all of my info, and I told her that I have no OHIP so I will pay . She said that she will send me a bill and I can pay online. I was waiting for the letter, but it never arrived. Someone from Accounts Receivable called my roommate and asked how to contact me because I had a bill. He contacted me to let me know and called them back with my contact info. This is really UNPROFESSIONAL! I shared his phone number in case of emergency if something happened to me so he can call my family in my home country. Why would your staff call him to ask for my email/address and share that I had a bill with him? How can your staff share our personal information with another person, I believe that it is not allowed by law. I gave my all personal details when I was there, and I showed my University membership card . I asked to pay and they said that they will send me a bill . They charged me for $900 to have bad service and color only give me note for amoxilin. This is Very bad , they know how to make money

Peter Lawrence

I have to say December 29th 2020 the staff that attended to my medical issue were fantastic. Unfortunately the self priviledged Cardiologist team that supposedly was to follow up and help with treatment for my condition must still be working on how to do job. 5 months I get a call and ask how am I doing. I do not know my heart and BPM avg 158. Oh maybe we should get you a monitor and I will call you in a couple of months. We'll do not worry I got worse so I should be dead when you call. The worst medical treament I have seen. I am sure they just using me for a couple ohip payments till I die. Thank you for making my end of life so sad. They know that they have such a bad cardiologist team they do not even care to follow up. Well let's see what happens when legal gets involved as your lack of care is manslaughter specially when the echocardiogram showed you my heart was failing do to being in constant Afib and you did nothing

Jonathan Borup

Had my baby last week at St. Michael’s - Labour & Delivery and it was a friendly, supportive and excellent experience. The nurses, support staff, doctors and care we received was 5 out of 5. As new first time parents, we will be forever grateful. My only 1 critique is that I believe some of the advice for newborn care (bottle feed reluctance and no mention that baby should not sleep with a hat and a few minor things), I believe is too rigid/traditional (compared to advice from online sources), however I can appreciate that as the guidance may need to be more general since every baby has different needs and it is ultimately up to the parents to find what works best for them. Thank you St. Michael’s!!

voltix54

A doctor at this hospital didn't take a patient seriously when she came in with a hurt shoulder joint. According to him there was nothing wrong and it should heal itself while also being incredibly rude but its been over a month the shoulder has not gotten much better and she needs physical therapy because of it. I should mention that the patient was a women of colour so please be careful and always stand up for yourself. Every patient deserves to be taken seriously.

Chris Leon

I got treated for a concussion at emergency and registration, triage, and ambulatory staff where very accommodating and patient. Made the whole experience alot better. Gave me all the information i needed and a follow up appointment. A bit of wait time but thats to be expected during a global pandemic. I regret not being able to get there names true heros all of them :) .

Mark Wan

I came here for chest pains, took them two hours to get a ecg, and had me wait in the ER for three hours total. I had to leave after three hours because a doctor had not seen me yet and I was actively being abused by the nurses and being commanded to move from one spot to another half a dozen times and spoken to as if I was a dog. They neglected me and abused me until I was so unwell I had to leave the ER room for the sake of my life. I contacted paitent relations they did not contact me back nor are they picking up their phone after two dozen calls in the A.M.

Kerry Mayers (Zybotsu)

I waited for 3 hours then enquired about the hold up, to find out that I was not even assigned a doctor. Perhaps they are overwhelmed with patients due to COVID but they could be a bit more transparent and inform patients that there will be a long delay so that people aren’t waiting indefinitely. I gave one star because they did not even assign a doctor to see me after all that time so I left. Poor management. I recommend going to your family doctor is possible.

Demos Theodorakakis

I visited the ER last year and received good care from the doctor. The male nurse with tattoos all over his arms was rude, angry and unprofessional. I suspect as a mental health worker; the nurse has substance/addiction issues.

Derab Dhondhen

For a child like parent is St. Michael’s Hospital for my wife and for my kids. This is the hospital which gave life to my wife after she was hit by a car to her deathbed. An outstanding medical treatment and love and compassion of everyone who served her made everything possible for our kids, my wife and me. Thank you St. Michael’s Hospital for everything. It is so hard to put into words how much this hospital means to me and my family.

Jenny Wang

To Dr. Christopher Witiw of St. Michael hospital, my entire family and I express our wholehearted appreciation for Dr. Witiw and his entire operation team’s amazing surgical technique in successfully removing my mom’s spinal tumour at once on March 17, 2021, it was a true miracle that my mom was able to get up and walk the next day. To the staff and nurses, we are deeply grateful for the care and professional attention you all have provided to my mom during and after her spinal operation when she needed close attention the most. Even though my mom speaks only Mandarin Chinese, everyone was extremely friendly and patient with her, I received multiple phone calls from the stuff to ensure me that my mom was doing well. Your kindness and care to my mom will never be forgotten. You are all truly incredible and we cannot thank you all enough!

lystra salazar

I was very impressed with Dr Taryn Lloyd as she took great care of me. I am grateful for that. Emergency department do looks good. The changes in department is much better that I have seen.

Danielle DeGregorio

My grandfather passed away in the ER a few weeks ago. The nurses and palliative care doctors were very attentive and compassionate. They made his passing as painless as possible and checked in on us regularly. So a huge thank you to them. Unfortunately, we had issues with security in front of the ER. The doctors and receptionist explicitly told my whole family that we were permitted to come and go from the ER building throughout the day to get food and take walks, as we were confined to one room, waiting for my grandfather to pass away. However, whenever we would try to get back into the ER, a security guard would give us a hard time. I would been able to overlook the inconvenience of explaining the situation to them multiple times, but in my grandfather's final moments, some of us were trying to get back in, but security would not let us pass. It was awful to see members of my family crying and calling out to my dying grandfather from outside the building as he was taking his last breaths. We could not be there by his side because security didn't know we were allowed to go into the ER. I completely understand that security has to do their jobs and they have been given instructions about whom to let in and when. But we were told multiple times by staff in the ER that we were an exception because my grandfather was on his deathbed. It was incredibly upsetting to have to clash with security all day, and especially in my grandfather's final moments. This lack of communication prevented us from being all together when he died. I can only imagine how difficult it is to be hospital staff especially during this pandemic and I understand that that security has to deal with difficult people every day. I know it's easy for me to criticize in hindsight, but I'm writing this review in hopes that some attention will be given to this issue so that others won't experience what we did. If the policies and communication are clearer between security and medical staff, it will save some families a lot of hurt. Thank you very much for reading.

Ching-Ping Lin

My husband came in for some urinary pains at the emergency ward. After a few tests, the doctors claim that the charts indicate that he is okay. My husband is still in pain. These doctors are not helpful. In my opinion, they need more training.

pegasus Maximillion

Good doctors but very dirty place, dont understand who does there maintenance and cleaning its gross my son does better job and I dont even have kids lol

lovely Rawlo

09/11/21. Entered from the Queen St side. During the screening questions the young lady proceeded to thong hand me a mask. I shook my head and said, no thank you I have my own. I was wearing at the time a surgical yellow mask and a cloth mask on the outside. What a rude and ignorant experience I had from then on. This person raised there voice showing their intolerance and said I have to give this to you it is policy. Please be aware that a surgical mask can also be yellow, blue is not the only color, I work in direct contact with vunarable clients and have proper PPE. Train your staff to resolve conflicts and be tolerant. Supervisor was called because of a simple issue. This young lady robbed me of time with my palliative client who died less than half hour after getting into her room.. Very stumped at the level of incompetence of that staff. On another note I like this hospital very much and thank you staff on the Palliative floor. You guys are amazing.

Corrina Boudreau

I had surgery by Dr das and he is absolutely amazing ...

Mohamed Samy

Came in today Feb 15, 2019 3:07 AM for a sore throat, I waited for the triage nurse for an HOUR, I would understand if there were other patience but there were none and she wasn’t on her desk. Washroom isn’t clean at all and it’s smelly. Unhelpful and slow staff. Staff doesn’t take their job seriously.

Kevin Docherty

I found out my son was admitted there the day before so I was calling in to find out what is going on. They transferred me from one department to another many times. The main switch could not find him and eventually said we can't find him, sorry. I asked if they can look up to see if he was there on the previous day, but they just said "No, we cannot do that, bye" . Very rude, not helpful and I get it is busy but just imagine how I am feeling now not knowing. And they won't let you come in due to COVID. I guess they don' have computers there, they should get some it would help, maybe they could find patients then easily and fast and won't sound so stressed and overworked? I do realize this is really another failure of our government, they are the ones who all need to be fired!

Walt

Thank you Dr. T. Daniels , Helen Owh , the Terrence Donnelly Day Surgery Medical Team at St. Michael’s Hospital , staff and all who contributed to make my day surgery so comfortable and worry free . Your professionalism , kindnesses and care were outstanding and greatly appreciated . Aftercare at the Fracture Clinic was top-tier . Thank you Benjamin , Nurse Esther , and Orthopaedic Tech. Shiraz for your efficiency , warmth and compassion . My surgery and recovery have been nothing short of amazing . You are all forever in my heart . St. Mike’s care is World Class .

Raquel St Laurent

I just wanted to thank all the lovely, friendly staff for their expertise and assistance while dealing with my situation. Thank you so much to all of you Angels and the work you do❤

Malik Wynter

I have been sitting in the emergency room for roughly 7 hours due to side effects from the medication the doctor had prescribed me on Wednesday. When inquiring about how much longer for wait time, i am constantly silenced with "sit down it's your turn next". The robots working in Triage need to be trained on how to deal with people properly and accordingly. I refuse to ever comeback to this place again.

Bailey Gee Poetry

I was seen in the ER while in distress, very depressed and very suicidal. I had made this all clear to the doctor I saw, Dr. Salama, the psychiatrist. She had absolutely terrible bedside manner and was incredibly rude. I had made my suicidal thoughts and intentions known to her and the team in MHESA frequently. I was brushed off and told that I was not going to be admitted because "of all my previous admissions" and she "didn't see it beneficial to me''. So she sent me home knowing I was suicidal. I came to the hospital for help and hot nothing but trouble from this doctor and the team in MHESA. I'm disgusted and hesitant to ever return to the hospital again

AK

The hospital is good but ER really sucks , some of the senior doctors need to visit there ER as patients and see what other people go through, the screening is super fast but the blue zone is like a tim Horton’s people seriously you need to overhaul your er please , writing this when it’s been more than two hours waiting and a lady who just had a miscarriage has been waiting with me too, sad SMH

vinush mascarenhas

Horrible baby ward.The nurses gave my wife and I enough troubles. We wanted to get out of this hospital as soon as possible.

Pin S

Excellent hospital. My dad had to go there in emergency for his heart and they took care of him in a timely manner. Doctors, nurses and front staff are very friendly. Parking is a problem and that is only thing.

ALL THAT YOU WANT KNOW ABOUT CANADA

I had a good experience with St. Michael Hospital.I was admitted there for a surgery and everything went well and I only have good things to say about this Hospital!

Shawn Huang, CFA, CPA

Absolutely the worst hospital in downtown Toronto - COVID clinician is incompetent and the staff who called my GF was communicating misinformation (the staff told her that she did not have to retest if no symptoms - note: my GF had an indeterminate COVID result). What a joke - I don't need to be a doctor to know that recommendation makes zero sense. Not surprised, 3 days later, my GF got another call from a Communicable Disease Investigator at Toronto Public Health telling her to get retested immediately and what was communicated by the staff at St Michaels was FALSE. Please, do yourself a big favour and avoid St. Michaels at all costs. They are beyond incompetent.

Dean Pearce

Possibly the worst emergency room "help" I have ever received. In 2018 I went to the ER for significant pain on the left side of my head. Doctor was insanely rude and condesending, saying I have pain because of my weight, without doing a single test or check. He spent literally 20 seconds with me before saying get out. Turned out to be an extremely severe sinus infection that ended up causing permanent damage. I don't expect much from doctors, but this fell short of even my lowest expectations.

Arnab Chakraborty

A very bad experience. An appointment was booked for a biopsy . I was advised to report to the St Michaels hospital Queens Street Entrance @8:15 am for a 8:30am appointment. Unfortunately I am still waiting at 9:31am for the procedure to get done . I was informed that things will need more time than usual as the doctor got tied up. Now the biggest question -why do we book an appointment? I have seen this before and now again. I don’t understand why St Michaels Hospital thinks that the patient’s time is not valuable . A very poor service culture. Sincerely thinking to change my health service provider.

Flower Planet

One of the best hospital in the world, with highly sophisticated doctors, staffs

Nic Weber

Very efficient MRI appointment. It’s definitely a “no frills” experience if you’re used to high-end foreign hospitals. But they have lockers and updated equipment and decent security protocols. Only thing they could improve is the general welcoming and customer service experience. The guy welcoming just said asked for information before providing any pleasantries. Some patients might like this barebones efficient customer interaction, but I think they could add a little flair if they tried.

Cindy S

This place is a joke waited 3 hours for an appointment at 10:20 then she tells me I am supposed to check in.been here all week with out checking in...poorly run hospital

Christeen W

My mother was admitted to St. Michaels a week and a half ago for a ruptured aneurysm. The trauma and neurosurgery team was amazing! By far the most caring nurses and doctors I have ever encountered. Thank you so much for saving my mothers life Dr. Cusimano! And thank for the amazing nursing team that looked after her. If your family member is critically ill this is the hospital hands down that should be tending to them! Everytime I called late night at or early in the morning they were extremely understanding and answered my questions thoroughly. St. Mikes HR team you guys are doing a great job hiring! Also to everyone reading this whose not a hospital staff. WEAR A MASK! Help these over-worked individuals!! Its the least you could do!!!

Linda

I've been going here for 14 years because I have multiple sclerosis and the staff is awesome. Also my neurologist is the best.

Greg Tippett

Been waiting for my "All IMG" Sleight center for neurology, retinal scans, and pathology. Also, a" T5 for ruling out a cancer I was diagnosed with a year later at another hospital "which turns put to be several misdiagnosis, thought the wait for each requisition was a 9 month wait every time, with apparent no cancellations. Though was declined when I arrived has led to serious due to the long waits for an appointment.now as the foreign object in my ear and the back part of my skull causing serious health concerns, with no "specialists/follow up, just effing run around. As I as a Canadian citizen being forced to pay out of pocket Since 16'. So figured Id book an appointment with the corner. Cheaper, less neglect and can actually get an answer of the damage done. At least my family will get closure on their "social experiment" at this hospital and HRH.

henry coleman

Had spinal stenosis in the in the lower back the new wards looking great and function well nursing staff are excellent and the doctors very knowledgeable I am making a complete recovery????

Luna Liu (Lunaismoon)

Very Clean, organized hospital for vaccination!

Jacqueline Shehab

We frequent the eye clinic at St Mikes. This time we had a schedule change and they were able to find us an appointment with another Doctor. The adminstrator was so helpful as I had taken a day off work to bring my blind husband for his appointment. He was extremely helpful,friendly and professional All the staff were very welcoming and knowledgeable. Thanks so much Jackie and David katari

J Flo

I have two experiences to share about St. Mike's. First: I went here for thyroid biopsies. My initial impression was that this department was grubby and old, not the kind of facility you would expect in a first world country. I was supposed to have 8 taken, but the doctor who did the procedure was so rough, I was in so much pain i had to ask him to stop. Later I went to another hospital for this annual procedure and the experience was like night and day. The next doctor to do this procedure for me was gentle and also gave me anaesthetic to help with the pain. I felt nothing, unlike my experience at St. Mike's. Second: I had to take my husband here for a detached retina (actually this happened twice, one eye after the other). The experience was effective and they saved his sight and repaired the damage, but the process is long and drawn out. I don't mind the long drawn out process if they would at least communicate what the process is so you know what to expect. We went there every day for checks, photos and more laser until everything looked OK, this took about10 days of almost daily visits, daily parking expenses and daily drives from out of town. All in all we spent over 300 in parking and approx 4-6 hours each day including travel time. Surely there's a better system, you arrive and even if you're on time or early, you sit for quite a while, then go to one room for one procedure then are given a document to go to another room/procedure and so on with lengthy waits in between. This whole system seems like it could easily be streamlined by using a scheduling program. Every patient seems just as confused as we were and sit in the waiting room asking each other what to expect. Some of the doctors have much better bedside manner than others, some days my husband looked and felt like he'd been in a boxing match, when other times he'd had a different doc doing the same treatment who was far gentler with his eyeballs. I'm happy that his eyes are fixed, but I'm not happy that i had to take almost 3 weeks off work (twice) to escort him and was unable to plan my work absences in advance due to such poor communication - even a leaflet or a poster in the clinic wold have helped but all there was was a sign at the reception saying appointments can take 2-4 hrs.

Roisin Brannigan

The staff at St. Mike's are amazing. I have been attending clinic here for a few years and cannot speak anything but high praise for their adult CF team. My stays in hospital have been eased by the kindness of all their staff. Fantastic nurses in respirology and the ER. The building needs some updates (slowly happening). The ER has been renovated and really reflects the innovation happening here.

Nika Stelman

We delivered our baby at St.Mike’s last week and we are so thankful that we did. There was a bit of a complication in our delivery and the St. Mike’s Labour and Delivery team took incredible care of us, worked as a team, delivered a healthy baby, and then supported us post delivery. We can’t thank everyone there enough for all their amazing care!

Karishma Sinha

Great medical centre. Very upscale facilities. Their commitment to technology and innovation is nice ????. Hopefully they get back on a basic research question that I’d shared about real change for old community.

Holly Guindon

I had an excellent experience at St. Michael's hospital today. Every single staff member who I encountered was pleasant and helpful. I had day surgery (breast lumpectomy) and from check-in to check-out it was smooth and seamless. The nurses are attentive and caring and I didn't feel rushed out, plus everything they are doing is well communicated. I feel that this hospital is quite a bit better than others I've been to. Great job!

Mark O'Dowd

Great experience at the hospital for a birth but staff obviously sold our contact information to Knowledge First Financial as I was getting calls from them to sign up for their scam RESP account within days of the birth.

Relina Langridge

The hospital called me, didn't leave a message. I call back the lady couldn't help or tell me why they called me, said they would call me back. I haven't been to this hospital in over 2 years. Now I'm freaking out wondering why they called me, next time leave a message.

Fourth Lane

St Micheals Toronto Emergency Triage is one of the worst places to find oneself when you are sick and in need of help. We were repeatedly asked by the triage receptionist, 'Do you want to see a doctor 'YES OR NO' ? 'YES OR NO' Not one of those people we tried to talk to in triage in order to figure out if we were in the right location bothered to even read the referral given by our Ophthalmologist to see a specialist at the retina clinic for a detached retina. We were lucky that the specialist's secretary called to ascertain if we were on our way, None of the Triage staff could be bothered to take a look at this referral though we repeatedly tried to show it to them and explain the situation to them. The Triage staff at St Michael's hospital need to be better trained! Maybe think outside the BOX once in a while and learn the fine art of listening to the concern first prior to triaging patients.

Dan C

I had emergency heart surgery in August of 2019 and required subsequent follow up care over the course of the next year. Every step of the way has been nothing but wonderful. Doctors, nurses, assistants, specialists, support staff, receptionists from all areas have always been kind, patient, supportive and so caring. I cant thank this institution enough.

R Schell

Great staff!

Zonelle Woodward

Currently at St Michael's hospital recovering from surgery.. I would like to mention how professional, polite, and positive the staff are there. from the time I arrived I felt encouraged that my surgery would go well and it did.. special Thanks to Dr. Alysha Nensi and her surgical team..you are all a blessing from God.Thank you for everything.

Z

I dealt with the most Islamaphobic experience from this hospital. When I complained they did nothing about it. The same racist lady works there in the MRI secretary department and other Muslims are complaining too about the same recent experience. I was seeing other specialists here that are so dismissive. Never again garbage hospital incompetent drs. They delay you till your cancer spreads and your dead. Stay the heck away!

Kimmer

Evidence of conservative efforts to privatize OUR health care facilities is on display here. I was instructed by medical staff at Toronto Western Hospital that if my pain management plan didn't work that I should go to St Michael's because they have a urology department, which treats kidney stones.Unfortunately I had to avail myself of this advise three days later and after the medications via IV kicked in and I was feeling much better I asked the staff why the hospital couldn't treat the issue while I was there. The urology department was closed so I would have to go home and wait for the clinic there to call. I stated that the system was obviously broken if the treatment has a wait list of up to two weeks and it closes on the weekend. This upset the emergency ward nurses, I was told, so they (doctor and nurse) accused me of yelling at them which is code for "shut up" and that I should be grateful for the help they provided because I didn't have to pay for it. It occurred to me that the plethora of new urology clinics in Toronto may be why the hospital urology department is closed on weekends. Could it be that the "free" health care services competes with the private clinics and the government is saving money by keeping the service closed? The fact there is a wait list of two weeks clearly demonstrates the need for the urology department's services yet it is not meeting the demand and intentionally forcing desperate patients to the private sector. Yes it is intentional. To what level of service will we allow our health care system to sink before we say enough. Health care-in a TIMELY EFFECTIVE way is a right. I gave this place three stars because both doctors(one) and nurses(one) did the very minimum and less in terms of providing health care.Over the course of the 7 hrs I spent in their charge I saw the doctor twice for a total of 2.5 minutes and the nurse, approximately 6 minutes and this was an Emergency Ward where for some time I was the only patient there.

SARAH KABBANI

I mean there is COVID and the emergency room is extremely dirty, the floor is full of dirt, this place should be renovated, we had to wait three hours, and of course we did not see any doctor, the nurses won’t give any straight answer, we ended up leaving the hospital with no consultation because we couldn’t wait any longer.

Toni Cheong

The security guard working here this evening on Sunday May 9th at approximately 7:30PM was extremely unprofessional and her behaviour was utterly unacceptable. She deliberately and aggressively bumped into my boyfriend for no apparent reason, when there was ample space for her to walk around him. Immediately after she proceeded to blatantly tell her fellow colleagues that they needed to “watch out for him.” The behaviour she displayed was discriminatory and will not be tolerated. My boyfriend was simply dropping off food to his father who is currently a patient, and he called to confirm that he was able to drop the food off prior to him arriving at the hospital. I do not know the name of the security guard but it was a female approximately 20-30 years of age who appeared to be Hispanic and had visible tattoos all over her arms. I highly doubt that random acts of intimidation and bullying is part of security protocol. This individual has clearly demonstrated anger/mental issues and is certainly not fit to be working in this environment alongside vulnerable people. What transpired this evening will NOT be tolerated under any circumstance. With that being said, I would like this matter looked into and resolved as soon as possible.

Eva Akerman

What an absolutely horrendous hospital experience even before you walk through their doors. After you maneuver your way around the crack heads who crowd the Donnelly entrance you will be "greeted" by security guards who have a less than ambivalent regard for safety and wellness. You will not be properly screened for covid symptoms, nor will you be offered a fresh face mask which now seems to be protocol in other major Toronto hospitals. You will want to prepare yourself for your visit beforehand because gathering directions and help from the information desk is close to impossible as you will strain to hear and be heard over the commotion of the junkies who are permitted to wander the hallways freely. If you are female I highly advise you not to ride in the elevators unaccompanied. The building is run down and dumpy, and equipment is antiquated. Staff seem to be aware of the hospital's gross inadequacies, however highly desensitized, and I'm still not sure whether I should feel sympathy or distain. Anyone who works in such a miserable environment daily is surely unable to offer the level of empathy needed of the vulnerable.

Claire

Had a great experience with my thyroid biopsy. The ultrasound technician and the doctor could both tell I was nervous and made sure I understood the procedure while answering all my silly questions. They were lovely people and were able to calm me down. The procedure went smoothly and I think it had a lot to do with the professionalism and kindness I received. Thank you!

Daniele Heon

The X-ray technician at St-Mikes was fabulous. His ability to put my mother at ease by being kind, gentle, and informative inspired trust and made the whole experience a positive one. Thank you so much.

Patricia Caruso

I was always treated very well when I had a surgery on my head of tumor ???? in 2012 years

dagmar reuter

Bedside phone not working, staff too busy to answer phones, staff too busy foe proper patient care, what happened to our excellent healthcare service? I live 3 hours away and I rely on staff to do basic hygiene care and the service is very poor, not blaming staff, they try do do their best After my review I got an email to go in touch with patient relation, I left two messages because you can’t talk to a person and they never had the decency to phone me back

See

First of all, a hospital must be clean and germ-free which this hospital doesn't have! You can see and smell dirt from the entrance. Secondly, it seems their equipment like CT-Scan device and other stuff are so old AND the person doing the CT-Scan is completely unqualified at all! I did CT in this hospital and it was so funny! I couldn't believe what I was watching! The doctor seemed to be ok but during his presentation of the CT result, he was looking at a very shiny white yellowish image! He said he can not see anything and probably you don't have any problem! I asked him could you show me the image and then realized he already put the image on his computer screen. I asked could you show me where is my ... in this image and he couldn't! Because the image was not clear AT ALL to let a doctor to figure out what's going on. I told him the lady in CT-scan section seems high And I think she got a picture from the wall or sth else. I was hoping the doctor is going to call or figure out what happened but HE DIDN'T CARE AT ALL! I believe there are some good doctors there but other stuff are not defined well! The director of this hospital should be an interesting person!

Paul Blayney

They have allowed me to have a much better life. Great staff. A very caring place.

Dushan Gandhi

February 4th 2021 at 9pm my friend gave birth to a baby girl at st.Michaels hospital.After so much struggles and pain she had to go through a c -section because they felt the babies heartbeat was low.anyways mom and baby are healthy.they got home feb 6th.now I had the time to call her and talk about her time at the hospital.as soon as I asked her she was crying so loud and telling me that she was traumatized about what happened to her during her delivery and how all the nurses treated her with zero humanity. I was so sad and upset hearing her story in detail. I’m going to take this to the media and expose everyone who was involved in this.because I don’t want this to happen to anyone else.my friend is still not recovered mentally. I would kindly ask whoever is In charge regarding this to look into it

Waldo Smyth

When I broke my clavicle I was brought to St Michael's by the ambulance. It was my first time and I got a good impression about what is wrong in the Canadian health care system: I waited 8 hours - yes, eight! - in the emergency room and I was told there was no mass accident on the highway or any other disaster - just a regular day. Staff seemed stressed and not well coordinated. I had to repeat the same information several times. Later, I went to the their Fracture Clinic for aftercare. Again, they seemed badly organized and, even though I had an appointment, I had to wait about 1 hour. Despite having more appointments scheduled to check if my fracture healed properly, I did not return because I did not want to have that experience again. I would only go there again if I had no other choice.

Farrah Zafar

nurses were super rude to my mother. i do not recommend.

Sarthak Kabra

Came to the Emergency department on Subday evening to report fever and chill. The only fastest thing was registration. The hospital has extremely long waiting time, I waited for more than 2 hours to meet a doctor. Is this for real? 2 hours and waiting. Very poor management and slow staff. I think the best option was to take medicine searching google rather than waiting in the hospital.

Miyako Samuels

Dr. Thomas Steeves has a receptionist that does not show the slightest compassion and was absolutely no help. She had called to confirm an appointment and I asked a question and she simply just said can i confirm this appointment or no? Totally disregarded my question and was simply rude. Her name was Barb.

Heidi

Poor treatment towards dedicated employees.

victom v

Race should not be an option to get proper health support. they neglect patients. call them to get my result they hang up the phone with no answer.

Zhanna W

My mom has been a patient at the St. Michael's Hospital Family Team for a few years now and her experience there has always been awful. The doctors do not seem to be interested in treating and curing their patients, but instead it seems to be more profitable to them to do surgeries as it pays more. The equipment at the hospital seems to be old and outdated. Appointment wait times and experience has also been negative. Overall, I would not recommend this hospital's care to anyone as they are incompetent and not interested in anyone's personal health.

kamyar motedayyen

We’ve been waiting in the Emergency for like 6 hours and still nothing. The personnel are very rude and uncooperative. This is probably the worst hospital if you are going for an emergency

veli xie

I just called the lab at 30 bond street and there was this super rude lady on the phone at the lab. She kept saying bye and when I accidently got transferred to her again, because I thought I was calling another hospital's lab, she told me "don't call the switchboard again" like whats up with the attitude I just needed Clarity on testing

Ashley Tull-Foster

Went here for my second shot today. It was seamless, stress free and every one was super friendly. I think I walked in and had my shot in less than 5 mins. The longest part of the 15 min wait. Excellent work!

Ramy Saboungui

Best Hospital in the city. They really take good care of their patients (Orthopedics in my case).

Jagan Shaana

It’s September 4th 2021- We came to the ER at 2 AM with a broken nose.My boyfriend couldn’t breathe properly because of it and was in tremendous pain but no nurse bothered to at least check up on him. And on top, there’s ONE Doctor in a freaking EMERGENCY DEPARTMENT! I’m writing this review at 4.40 AM. There’s still no one to see him. After asking them constantly about the docs, it’s the same answer(It’s a minor trauma dept and he will be available when he can). Shame on this Health care and shame on this hospital. PLEASE DO NOT RECOMMEND THIS HOSPITAL TO ANYONE.

Sam Prewer

Absolutely disgusted with the lack of care provided to my father in law. He is visiting from Peru and had a health issue well out for a walk, through his travel insurance a doctor was sent to our home. The doctor determined he may have had a mini stroke, and advised h should go to hospital. The insurance company said we needed to go to St. Michael's even though we live in caledon. My wife took him there and sat for 4.5 hours in the ER. Many other people went through the doors with a major of them coming after him. They had no choice but to leave at 3:30 in the morning as he was having a hard time staying up and focused. I have no doubt he was treated this way because he was there on travel insurance. So disappointed with this as I am constantly talking about our great Healthcare in Canada. The insurance company will be getting a phone call and I truly hope they never send anyone back to this place again.

peter riess

This is 1 of the best hospitals in Canada ????????and I have been to a lot of hospitals in my life. I have been to St Joseph health care center many times in the past and they are not even close to the professional manner this Hospital runs in, the nursing staff at St Mike's hospital are much better with sympathy and empathy in all their staff they do not make it like you are bothering them like there are to busy, like when you ask a question or need something like directions, new clean bedding etc a snack or drink etc like when I was in West Park health care center the low ratings on them doesn't really reflect how terrible that place was oh my God I'm so thankful to get out of there. But St Mike's is a very good hospital and my experience there was not so bad and I was there for a terrifying brain tumor 7.5 centimeters wide and 6.8 cm deep and starting to run down my neck Leaving me partially paralyzed on the left side of my body terrifying seizures that were focal and I would remember all the pain cramping . But St Mike's and there excellent staff and team assisted Dr Howard Ginsburg to removed my tumor and he tried to limit the scare as I am balding he spent ten hours in the operation room to remove it God bless him for his devotion to his patients

Chris T

Had such a positive experience with Dr Wong and his staff/ eye clinic on floor 7-8. Everyone is so caring and you can see they are passionate about their jobs and do a thorough examination and tests. It’s my second time coming here and the feeling is still the same, this hospital is where you wanna be I can only speak on the eye section but I have no doubt the rest of the hospital is top notch as well.

A M

My experience is extremely frustrating with this place. I’ve been waiting for my appointment for about 6 months with the allergy department. I received a call saying it was rescheduled for march 1 . I can’t take any antibiotics and i have been desperately waiting for my appointments / tests . Something is definitely off and not right with these appointments !!!!!!!!

Martha Leung

My husband and I had our 2nd dose Pfizer vaccine this morning. We were 1/2 hour early and had our vaccines right away. Very courteous staff and professional. Thank you, everyone who were there working at the vaccination clinic this morning. Greatly appreciated ???? ????

Crystal McNeil

This hospital is one of the few in Toronto I trust with my family and my life. Dr. Latter saved my husbands life by repairing his mitral valve and the staff are amazing. I was admitted twice to Cardiology and the nurses are awesome the doctors are fantastic and the support staff are friendly. ER wait times are lengthy but the treatment and the care is totally worth it.

Greice Monteiro

Both in the emergency service, in the MRI and Ear Nose and Throat sectors, the employees serve you badly, impatiently, bureaucratically, arrogantly and are rude. Of course there are rare employee exceptions and thank you very much to those few! You try to complain and they respond even worse, justifying their behavior with cynicism. I think it's the hospital culture, you have to be arrogant and impatient to work there. They really think they're doing you a favor. And they seem to hate working there and take out their frustrations on those in vulnerable situations. This is cowardice. A shame! I just want you to be treated the way you treat patients when you are patient. And maybe you will wake up. If they feel busy but seem to think that the rest of the world has a lot of free time and they are at your disposal and ready to be your punching bag.

Nolan Blackmon

I had an accident while at work where I fell off a ladder and broke both my wrists. I was taken to this hospital and was here for over a week. I felt that they did a very good job. The nurses and other staff were always really nice to me. It was a bummer to have them come in every couple of hours to do tests and take blood, so sleeping was difficult, but that's not their fault. My only big issue is that communication was sometimes difficult with the doctors. There were so many involved, and being drugged up half the time, didn't fully understand everything that was going on and when I had questions, it was hard to get straight answers. But I am better now, so that's the biggest positive. Overall, I think they did a pretty good job.

Chistina Ng

Keith Nurse practitioner of mental health unit is unprofessional, rude, dismissive, and cold. To busy flirting and chatting with other co-workers, when they should be doing their job.

Pingui Pingui

The heroes are not in the Hall of Justice anymore. The real heroes are in the hospitals. They save not just lives but hearts and smiles. Thank you to the team of St. Michael Hospital for your kind help yesterday in the emergency room. Thank you Dr. Natalie Wolpert, you are an amazing person, you helped me to walk through a very difficult day of frustration and pain. Thank you for taking care about my wounds and put a smile on my face. God bless you all, keep up the good work, my heroes ????

D Jay

I experienced pass the buck doctors.

Lee Valcic

I would like to Thank the St Michael's Eye Clinic Team for the excellent treatment I have received for the serious eye problems i have encountered. A Special thank you to Dr.Giavedoni and his team. You feel very comfortable in his care. He comes across as a great person as well just by the way i heard him talk to his staff with genuine care and respect.

Shada Habib

WORST HOSPITAL EVER! No body cares about anyone, if you go make sure you have 12 hours to waste. Not even a start

Fatma K.

I WAS DENIED ANESTHESIA BY AN UNPROFESSIONAL NURSE WHILE 8.5 CM DILATED AND WAS ALMOST PARALYZED FROM THE ANESTHEOLOGIST WHO HIT A NERVE ON MY SPINE BECAUSE HE DIDNT PUT MY BACK STRAIGHT. The most horrific experience I had ever had in my entire life at a healthcare establishment where one is supposed to feel safe. October 17th 2020. I had gone into the hospital situated in downtown Toronto where I was the closest to and because MY WATER BROKE. BEING GBS POSITIVE AND INFORMING THEM OF THAT, THEY INSISTED I GO TO THE HOSPITAL I WAS SUPPOSED TO INITIALLY GIVE BIRTH AT WHICH IS A 30 MINUTE DRIVE FROM DOWNTOWN NOT INCLUDING TRAFFIC. I comprehended that at that specific time, they were short in staff which with all due respect, IS NOT AN EXCUSE TO TELL A PREGNANT WOMAN WHO HAD HER WATER BREAK TO GO ELSEWHERE. HIGHLY UNPROFESSIONAL, UNETHICAL and MOST IMPORTANTLY ILLEGAL at such a HIGH EXTENT. MUST ONE GO STRAIGHT TO A HOSPITAL, NEAREST ONE BEING EVIDENTLY, IF THEIR WATER BREAKS? THE ANSWER TO THAT QUESTION IS: ABSOLUTELY! WHY IS THAT? BECAUSE ONCE THE WATER BAG BREAKS, IT IS CRUCIAL TO GO TO A HOSPITAL, ONCE AGAIN CLOSEST ONE EVIDENTLY, IN ORDER FOR THE DOCTOR TO VERIFY THE HEALTH OF THE PREGNANCY AND PROCEED WITH ASSISTING LABOR, IF NECESSARY, TO DIMINISH THE TIME OF LABOUR AND THE RISK OF INFECTION! ALSO, as I am GBS positive, it was tremendously important to do so, because GBS RISK WILL GO UP THE LONGER YOUR WATER IS BROKEN. THOSE NURSES THAT SUGGESTED I GO TO SCARBOROUGH HOSPITAL WHICH WAS CLEARLY NOT SAFE, DEFINITELY KNEW THAT, BEING HEALTHCARE PROFESSIONALS OF COURSE! That was merely the beginning of a traumatizing experience. Nurses are on their phones instead of being present in a room where multiple pregnant women are and where one is in an extreme amount of pain asking for a nurse. I was asked why the father of my child was not present to which SHE SHOULDNT OF ASKED. LITTLE DID THEY KNOW, THE FATHER IS AN ABUSIVE ALCOHOLIC WHO WOULD ABUSE ME WHILE PREGNANT. They also breeched confidentiality and privacy policies which are supposed to be compliant to all Canadian laws. THE FATHER CALLED THEM ASKING IF I WAS THERE, AND THEY INFORMED HIM I WAS WHICH THEY ARE NOT PERMITTED TO DO SO. THEY NEVER INFORMED ME OF SUCH IMPORTANT INFORMATION, INSTEAD CALLED CHILD PROTECTIVE AGENCY BELIEVING THE LIES HE TOLD BECAUSE I LEFT HIM BECAUSE HE WAS ABUSING ME WHILE PREGANT. In the process of GIVING BIRTH, the father of the child called the hospital asking them if I WAS THERE TO WHICH THEY INFORMED HIM I WAS AND TO WHICH HE ACCUSED ME OF WRONGFUL THINGS, INLVOLVING CHILD PROTECTIVE AGENCY., TO TAKE THE BABY AWAY FROM ME AS I HAD LEFT HIM BECAUSE HE WAS ABUSING ME. THE CREME DE LA CREME WAS WHEN I WAS 8.5 CM DILATED, I had informed a nurse, training this one girl studying to be a nurse, that I was in pain and that if it intensified to get AN ANESTHEOLOGIST TO GIVE ME MORE ANESTHESIA AS I OPTED WITH HAVING A PAINLESS CHILDBIRTH. FIFTEEN MINUTES PASSED AND I WAS IN SUCH EXTREME PAIN. THIS ONE NURSE CAME, AND I ASKED HER TO CALL THE ANESTHEOLOGIST TO WHICH SHE RESPONDED WITH: "NO, YOU SHOULD WANT TO FEEL THIS EXPERIENCE". SHE DENIED MY HAVING MORE ANESTHESIA WHILE I WAS IN EXCRUCIATING PAIN WHICH IS ILLEGAL. I had tried asking for a nurse many times, to which that same nurse ignored my calls multiple times WHILE I WAS IN PAIN SCREAMING FOR A NURSE TO COME BECAUSE SHE HAD REFUSED ME TO GET MORE ANESTHESIA. THE ONLY INDIVIDUALS THAT WERE DOING THEIR JOBS PERFECTLY WERE , THE NURSE WHO DISCHARGED ME, AND THE ONE TRAINING THE NURSE TO BE. I AM TRAUMATIZED FROM THIS VERY OCCURENCE AND HOW POORLY AND WRONGFULLY I WAS TREATED. LASTLY, THE DOCTOR who delivered the baby, T. FRIERE LIZAMA, INCORRECTLY DID MY STITCHES AS I HAVE TO HAVE SURGICAL REPAIR AT A HOSPITAL BECAUSE A TISSUE IS HANGING OUT. WOULD YOU TRUST YOUR LIFE INTO THE HANDS OF A DOCTOR WHO CANT EVEN CLOSE SOMETHING AS SIMPLE AS A PERINEAL TEAR WITH STITCHES CORRECTLY. PERHAPS MORE INSTANCES OF THIS IN MORE SERIOUS SITUATIONS LIKE FOR INSTANCE, STITCHING OF INTERNAL ORGANS.

Alan Dobbin

Once again above and beyond. Nothing but an amazing experience dealing with Dr Howard Ginsberg and his team in Nurosergery department. After care from surgery on Tuesday Aug 3 truly amazing from all the nurses and staff. Can't thank you all enough at St Mikes. Dr Ginsberg is absolutely amazing at his craft a true gift.

RJ

The chaplain showed up at my bedside, unannounced & uninvited. I dismissed him & told the nurse that he was not come near me again. A few days later, he showed up again! Again, uninvited & unannounced, and after I changed rooms. How did he know I was moved, and what other personal info was he given without my permission??? Do NOT tell me to waste my time emailing or calling. Post a public explanation here.

bumble bee

Dr. Deborah Robertson treated me in 2020 to 2021 for uterine fibroids. I chose her based on her bio and personable face. I suffered with fibroids for almost 20 years. I had two surgeries before and tried everything in the book so as to not do a hysterectomy. Dr. Robertson was straightforward, professional and confident. She told me there was no other option. Even though I tried other gynecologists I felt this was the time and it felt right with her. I recall her telling me "I was waiting for her." I was terrified, but Dr. Robertson reassured me there was no other option. My surgery was on March 11, 2020 (day WHO officially announced it was a pandemic) but I did not know this.. The anesthesiologist and head nurse for my surgery were amazing. They helped to put my nerves at ease. Dr. Robertson and her team showed up before I went to surgery and I could not even recognize her as she looked like a young vibrant girl. She was so upbeat and positive that I had no choice but to feel less anxious. Once I was in the surgery room, Dr. Robertson, the anesthesiologist and head nurse were upbeat and humorous. They made it so comfortable for me. My fibroid was huge and there was no guarantee my ovaries could be kept or it could be done by minimal invasive surgery. Dr. Robertson performed the surgery so there were four small incisions, a small cut and she kept my ovaries intact. I think God led me to her and I thank God she was able to do this. She also worked with Dr Tseng and he was very thorough and personable. I had a reaction to iron infusion and he was careful and kept me at the hospital and emergency as extra precautions. He also followed up with me after my surgery to order further tests. He was very easy to get along with.

Raven O

Wonderful reception, doctors, nurses and administrative staff are always ready to lend a helpful hand, testing equipment all up to date, with great attention to detail.