Reviews of RocklandMD (Plastic Surgery)

sandeep reddy

I will give 0 star if it is possible. I have been calling since 1 hour. Nobody picking up the call. do they care about the health of patients !??

Heloisa Murachco

One of the best experiences I've had in a private Clinique in Montreal! They're expensive but I think it's worth it.

Elizabeth Lazaro

Highly recommend Dr. Debbache as a family physician: very thorough with her examination and questions. Compassionate in her approach to all concerns.

Daniel Wilkie

I've had a recurring back issue for over 15 years. After a fresh bought of back pain I wanted to see a Dr at Rockland MD in the hopes that I could work with someone that would make an effort to understand what the underlying problem was. I hoped there would be interest in what was causing the issue I am having. I did not get that here with the Dr I saw and I am very unhappy with the minimal treatment I received (less than 2 mins).

Steve S

(Translated) Very disappointed with my experience. Even if the surgery was in itself, during my first appointment, the doctor arrived 1 hour late and I waited 1.5 hours before seeing it and, the day of the surgery, the doctor decided postpone the procedure by 5 hours. So I paid the big fees privately for a decent service. In short, can we conclude that if they are the same actors behind this system, is not it because we say Private that the service is necessarily better? (Original) Très déçu de mon expérience. Même si la chirurgie a bien été en elle même, lors de mon premier rendez-vous, le médecin est arrivé 1 heure en retard et j'ai attendu 1.5 heures avant de la voir et, le jour de la chirurgie, le médecin à décidé de reporter de 5 heures la procédure. J'ai donc payé les gros frais en privé pour avoir un service digne du publique. Bref, peut-on conclure que si ce sont les même acteurs qu'il y a derrière ce système, ce n'est pas parce qu'on se dit Privé que le service est nécessairement meilleur?

Lupita Romero

(Translated) Unlike me, unfortunately I can't say it's excellent, because the attention I got for my colposcopy exam was the worst. The anesthesia either wasn't strong or they forgot it, I could feel all the horrible endless pain and after that one of the nurses, as soon as I got there was really rude, no respect , the way of addressing us (beast) sorry the expression, and also with another poor gentleman who also experienced the same attentions as me, after I wanted to speak with a chef to tell him bad experience, I got addressed to 2 nurses and they started to laugh (mock) that there was no head nurses there, that the ches were them and that they did everything they wanted. ???? really heartbreaking,. Finally we found a nice lady who she said was dependent on her. I think that while people certainly don't like their work, they should look for someone who is suitable for it and leave it to them who will work in the health sector. All this to tell you that I have had the worst of the worst attention and traumatic experiences in this clinic. I added that only the reception staff were nice. (Original) Au contraire de moi, malheureusement je ne peux pas dire que c’est excellent, parce que l’attention que j’ai eu pour mon examen colposcopie c’était de le pire. L’anesthésie ou elle n’était pas forte ou ils l’ont oublié, j’ai pu sentir tout l’horrible douleur interminable et après de ça, un de les infirmières , dès que je suis arrivé était vraiment impoli, pas de respect, la façon de nous adresser (bête) désolé l’expression, et aussi avec un autre pauvre monsieur que lui aussi a vécu les mêmes attentions que moi, après j’ai voulais parler avec un chef pour le raconter mauvaise expérience, je me suis adressé à 2 infirmières et elles se sont commencées à rire ( moquer) que là il n’y avait pas de chef infirmières , que les ches c’était elles et que ils faisaient tout qu’ils voulaient. ???? vraiment déchirant, . Finalement on a trouvé un gentille dame qu’elle a dit que elle était à charge. Je pense que si certes personnes aiment pas sont travail, doivent chercher un autre à son hauteur et laisser à eux qui vont travailler dans le domaine de santé . Tout ça pour vous dire que j’ai eu le pire des pire attention et traumatisé expérience dans cette clinique. J’ai ajoute que seulement le personnel de accueil étaient gentils.

supercat77ify

(Translated) The neurologist is very patient and takes his time with us. The only less interesting thing is the ladies at the reception, if they could smile and be friendlier it would be really better for us customers. Thank you (Original) Le neurologue est très patient et prend son temps avec nous. Le seul élément moins intéressant ce sont les dames à la réception, si elles pouvaient sourire et être plus amicales ce serait vraiement mieux pour nous les clients. Merci

Hannah Burroughs

Great experience. I received an appointment the same day and had my surgery the following week. Book appointment were on time. The staff were professional and the doctor and nurse were empathetic to my situation.

Tamanna Ali

Excellent staff. They understand clearly how vulnerable one feels when they are not well or anxious in matters of the health. This is what health care should be like.

Boluwatife - Kendrick_dre

They eye clinic is the best I’ve ever been too they’re so nice fast and actually answers you on time and they’re patient I was supposed to go pick up my glasses at a certain time but I ended up having to reschedule twice because I was waiting on someone but anyways I was finally on my way there and I was running about 30 minutes late and they close at 4pm on the weekends I was still running to the clinic at 3:58 I got in at 3:59 and I met with the receptionist and she still attended and gave me my glasses and even helped adjust it even if it was time for her to go home she took her time and helped me with what I needed she saw I was sweating because I was running so they don’t close before I get there and she asked if I’d like to have a bottle of water I was like that’ll be great.. She definitely deserves a raise and definitely best customer service I’ve ever experienced I have already recommended the eye clinic to 5 people already and I’ll continue because they’re the best

pilot kayayan

Been going with them with Allianz Global Assistance Insurance. If you're lucky, they will give you an appointment on the same day

Akash Abrol

The doctor didn’t have his stethoscope, didn’t know how the printer works for printing prescription, and wrote the wrong xray examination, later he came back to correct it. We were not convinced with the diagnosis and didn’t take the strong antibiotics prescribed for 15 days just for cough. Won’t recommend! Edit: The response from owner says that I couldn’t be found in the files - that’s because the patient was my mother: Pushp Lata. I tried calling director as requested, but office was closed at 6pm.

Saba Tariq

One of the best clinics in town! I would absolutely recommend...

Laurence Coulombe

(Translated) Wow! Everyone was SO nice! Super friendly and caring nurses. The respiratory therapist also. Very calm and reassuring Dr. El-Fakir. I almost felt at the spa. Also, the clinic is HYPER strict with cleaning surfaces against covid-19. They all cleanse over and over again, even though a negative test is required, even though we have no symptoms. Thanks to the whole team! (Original) Wow! Tout le monde était TELLEMENT gentil! Les infirmières super sympathiques et attentionnées. L'inhalothérapeute également. Dr. El-Fakir très calme et rassurant. Je me sentais presqu'au spa. Aussi, la clinique est HYPER stricte avec le nettoyage des surfaces contre la covid-19. Ils nettoient tous sans cesse, même si un test négatif est exigé, même si nous n'avons aucun symptômes. Merci à toute l'équipe!

Kurt M

I drove from Gatineau to Rockland MD about 3-4 weeks ago for a cortisone injection in my spine. The appointment was with Dr. Korkmaz and he was fantastic - very friendly, did everything to make me feel comfortable and the procedure went without a hiccup. My only "not-so-favourable" comment pertains to the wait time. I left home (2 hours away) early, arrived on time for my appointment and waited nearly 1.5 hours AFTER the scheduled time to see Dr. Korkmaz. I wasn't particularly impressed, especially considering the fact Rockland MD is a private clinic. **Please note that my comment about wait times is an observation, not a complaint. One must bear in mind that many variables can affect a doctors schedule** Other than the wait time, Rockland MD is a great medical establishment. My back is feeling 100x's better than before and if I ever require treatment again, I'll definitely come back to Rockland MD!

N.A A

(Translated) Very disappointed each time by the quality of care and medical treatment which are not up to the very high costs that we pay supposedly a private clinic of superior quality. Very expensive consultations and doctors who are not real health experts There is never any follow-up of the patients, they never call back to give the results of our exams. They're just good at charging and charging you too much (Original) Très déçue à chaque fois par la qualité des soins et traitement médical qui ne sont pas à la hauteur des frais très elévés qu'on paie soit disant une clinique privé de qualité supérieur. Des consultations très chers et des médecins qui sont pas des vrais expert de la santé Il n'y a jamais de suivi des malades, ils ne rappellent jamais pour donner les résultats de nos examens. Ils sont juste fort pour facturer et vous faire trop payer

Dmitry Maslov

The worse clinic I ever seen. I have terrible pain in the leg, but they think only about money, not about patients. I called them twice trying to make appointment. First time they just forgot that my insurance company already called them and agreed on everything, so I had to ask my insurance company to call them again. Second time, they asked me to provide my credit card number. They want to have on file in case my insurance company won't pay, despite the fact that my insurance company was ready to pay for visit upfront. I told them - I do not have credit card - they only answer this is clinic policy......absolutely not client oriented. Be aware.

M. Marcelita

(Translated) Hello The clinic is great when you make the appointment on the day of the appointment. The doctors are listening. The places are clean. I am happy to have chosen this clinic. (Original) Bonjour La clinique est super bien dès la prise du rendez-vous au jour même du rendez-vous. Les docteurs sont à l’écoutent. Les lieux sont propres. Je suis heureuse d’avoir choisi cette clinique.

Gregg Zimmerman

The eye clinic at suite 115 has great staff. They are professional, empathetic, and effective at what they do. I received the best of care.

Chef E

I got email confirming ENT consultation on for monday may 18, nobody call,I follow up on Tuesday,the secretary said it was not possible because of the holidays,why send me the email than? She said he will call Today- Tuesday, again nobody call,I followed up in Wednesday,she said he will call me sometime this week! At this point I started laughing ,and asked maybe she can give me particular day?? No ,this week she reply.To be fair,I'm not blaming the Doctor,in current situation,they do what the can,but the administration staff should be more communicative,for example,just call the patience to let them know the consultation is cancelled.its only fair.when you make appointment with you doctor,they ask you 24 hours notice to cancel ,then they charge you fees,I think it should be the same way around,why is our time less important than they're especially now when we have kids at home all day long ,and have to manage 100 different things.The God syndrome still persist in health care!

Rannel Camilo

Excellent service, very professional

Marie S

I see Dr.Scheim at the clinic and am very happy with the care she provides. Very empathetic but also no-nonsense when it comes to telling you what you need to do. First time in a while I felt a doctor was actually listening to me during an appointment. As for the clinic itself, building was very clean, appointments are usually right in time and booking an appointment is quick (usually the week of or the following week). With COVID, there’s been a bit more miscommunication between the doctors and the front desk (receiving incomplete documenta) but it seems to have improved over the last few months

Jeandro Fileti

(Translated) We went for an annual check up by Allianz. Attendance on schedule by the nursing staff. To be attended by the doctor, just a little bit of a wait. Excellent structure. Easy metro access. Results by email on the combined date. I recommend! (Original) Fomos para um check up anual pela Allianz. Atendimento no horário por parte da enfermagem. Para ser atendido pelo médico, só um pouco de espera. Estrutura excelente. Fácil acesso de metrô. Resultados por e-mail na data combinada. Recomendo!

Ellen Jacobs

Polite, helpful staff to book appointment, excellent nurses precede excellent MD exam & care. MD may also conduct telephone review of lab work. All round excellence in medical care, and worth spending for expert GP advice. Great relief to find a wonderful MD.

Bob Smith

My doctors office and the waiting rooms are modern and clean. The secretarial staff respond quickly to e-mails and advise diligently of upcoming telephone appointments. There is also plenty of free parking next to the back entrance of the building.

Agustin Leon

Best medical providers I've found.

claudia daglio

(Translated) Very good care and predisposition for patients. Impeccable quality, human warmth from everyone, especially for my Araceli Miranda who is always very considerate of me, given that I have some difficulty with the language and it helps me since we both speak Spanish. And to Dr Pineau for his kindness and effort to explain everything to me as clearly as possible in English. Thank you all. (Original) Muy buena atención y predisposición para los pacientes. Calidad impecable, calidez humana de todos, en especial para mi Araceli Miranda quien siempre es muy considerada conmigo, dado que tengo cierta dificultad con el idioma y me ayuda ya que ambas hablamos español. Y al Dr Pineau por su amabilidad y el esfuerzo por explicarme todo lo más claro posible en Inglés. Gracias a todos.

Aldo Barsetti

(Translated) RocklandMD very often have the opportunity to have appointments in a very short period of time if not the same day! Dr Alyssa Scheim is excellent as she is patient and able to see beyond just my pain at the moment. Very friendly and above all very professional. (Original) RocklandMD ont très souvent la possibilité d'avoir des rdv en très courte lapse de temps sinon la même journée! Dr Alyssa Scheim est excellente car elle est patiente et capable de voir plus loins que simplement mon mal au moment. Très aimable et surtout très professionnelle.

Mike Major

I have never had a problem at Rockland MD and the staff are very polite and courteous, I have watched them serve patients coming and going they are very professional and efficient at their job.

sabrina figueiredo

Wonderful experience. Yes, services are private but it is so worth it. I was impressed with the doctor empathy skills. Besides, he explained everything to me in great detail. Will definitely go back.

BourPa3 BourPa3

(Translated) It's recently renewed and really beautiful. I highly recommend it. (Original) C’est recement renouveler et vraiment beau. Je le recommende fortement.

Bonneau Pierre

(Translated) excellent service. Quick and courteous. One criticism: your telephone message is much too long and complicated (Original) excellent service. Rapide et courtois. Une seule critique : votre message téléphoniique est beaucoup trop long et compliqué

Krystelle F. Gratziani

Excellent services and caring staff!

Erika Camargo

Dr Scheim is very caring. The best doctor I’ve seen in a long time.

Raya Benis

The doctors are young and naive . I went there three times and all the times their diagnoses were wrong !

Claire Chagnon

(Translated) very nice team attentive to our needs and always well received each time (Original) très belle équipe à l'écoute de nos besoin et toujours bien reçu à chaque fois

M M

Very caring staffs. Special thanks to Ms. Valery and Dr. Libermann.

LiliC Rmz

Over all, a good service, the only thing that stoped me to give 5 stars is that when I called to ask about sending an information I needed to take an x-ray, while waiting at the radiology unit, it took almost 2 hours and several phonecalls and emails (from me to them) to be able to receive the information I needed. Besides that, it's a good service.

Abdur Rahman

service are good

Heather Moretti

This place is a real RIP off. They charge way too much , rush you , receptionists are VERY VERY RUDE! Don't understand how they have these woman jobs. An educated and incompetent people. So many other better and cheaper clinics in Montreal. Will no be returning .

Davender Gupta

I truly appreciate the level of service and how prompt they are to set up appointments. Thank you.

Glenner7 _

The nurse was very very helpful!

Geri Newell

Lots of medical services available and the staff are all very helpful and cheerful. They are extremely responsive to emails and phone calls.

Silvia Todorova

(Translated) What a great experience! Nothing comparable to public service. I have lived in Quebec for 30 years already and it is the first time that I have been treated with such courtesy, attention and competence. I do not regret the fees paid. A big THANK YOU to Dr Desjardins! (Original) Quelle belle expérience! Rien comparable avec le service public. J’habite au Québec depuis 30 ans déjà et c’est la première fois que j’étais traitée avec une telle courtoisie, attention et compétence. Je ne regrette pas les frais payés. Un grand MERCI à Dr Desjardins!

Pierre Lalande

(Translated) Quick appointments. Marceline is very attentive and answers all our questions with clarity and precision. Nurses give us results and others diligently and clearly. We feel we are patient-clients. And not numbers. (Original) Rapides rendez-vous. Marceline est très attentive et répond à toutes nos questions avec clarté et précision. Les infirmières nous donnent les résultats et autres avec diligence et clarté. On sent qu'on est des patients-clients. Et non des numéros.

Francois Fregault

(Translated) Excellent reception, 100% consultation and intervention, excellent follow-up after intervention! Excellent clinic. Thank you Savy and Doctor Bellemarre! (Original) Excellent accueil, consultation et intervention 100%, suivi après intervention excellent! Excellente clinique. Merci Savy et Docteur Bellemarre!

Sheri Burke

Dr. Cook is a fantastic neurologist - very attentive, thorough and follow-up was rapid. All my concerns were answered. Thank you!

Marina Thiebault

costly but very efficient

Ilona Jerabek

I have always received fantastic service at RocklandMD. My family doctor, Dr. Ostiguy is a skilled physician; she is fast but throughout and routinely checks for a lot of issues. She always takes time to discuss whatever I need, is very approachable, and most importantly, listens to you.

Sarah B

Great clinic. The staff is excellent with adults and kids alike. Grounds are clean too.

M K

Can't reach anyone by phone. I tried 4 times in a row then just called somewhere else. Twice the person picks up then hangs up, and the other two times you are simply returned to the top of the menu and you start all over again for another person to simply hang up on you when you say "hello". Listen to your calls.

Angèle Lenoir

(Translated) Excellent care. Very qualified staff. I highly recommend the place ... (Original) Excellents soins. Personnel très qualifié. Je recommande grandement l'endroit...

Etan Jagermann

Merci / Thank you!

Raine

Thank you everyone from the Anesthesiologist,Respiratory Therapist, Nurses,Receptionists you are all amazing and you did an excellent service to our 5 year old son.All smooth procedure.Thank you for always taking time explaining to us the pre-op and post op procedures⭐⭐⭐⭐⭐. Highly recommended for kids who needs an intensive procedure for their teeth problems.We are lucky that Francis had the most caring and charming Dentist Dr Lori Lieberman. She did an excellent job♥️♥️♥️♥️♥️

Hélène Bourgault

(Translated) An appointment obtained quickly during the Covid-19 period! I was impressed and I appreciated the quality of service from the medical specialist. I was in full confidence, thank you very much! (Original) Un rendez-vous obtenu rapidement en période de Covid-19! J'ai été impressionnée et j'ai apprécié la qualité du service du médecin spécialiste. J'étais en pleine confiance, merci beaucoup!

Leandro S

always great service

Christine Lefrancois

I am very satisfied with the care and services given at Rockland MD. Dr Alyssa Scheim our family doctor is great. She cares and always follows up on her cases. She is a warm and knowledgeable person and we love her.

Touria Addou

(Translated) The clinic was poorer in service. We never got the secretary over the phone. Doctors are not doing their follow-up properly. (Original) La cliniquebla plus mediocre en service. On a jamais la secrétaire par téléphone. Les médecins ne font pas leurs suivi adéquatement.

John Desnoyers

It was my first time at Rockland MD I must say that I was not impressed, I was sent off for an x-ray and was never called back with the results. Two days later I had tried to reach out to the doctor with no luck of a call back after leaving a message. Called back the next day and spoke to a nurse that told me everything was fine. But still it is not fine and I will not be going back. I will not be referring Rockland MD to anyone.

Joanne Sandell

Rockland Med Center was outstanding! The staff is professional, courteous and very accommodating. Would definitely have any procedure done at this facility. The nurses were absolutely the best in their profession. Thank you for everything. J. Sandell

sicheng v1

(Translated) I called for consultation waiting 30 minutes, when the lady answered me she hung up me 2 seconds later. NEVER CALL THIS CLINIC (Original) j'ai appelle pour consultation dans une attente de 30 minutes, lorsque la dame m'a repondu elle m'a raccrocher 2 secondes plus tard. N'APPELLER JAMAIS CE CLINIQUE

Sina Dadras

Professional team "if you speak french"! the signs are almost all just in French and the same for staff and receptionists. I was under impression that healthcare system is supposed to be a bilingual environment, but I was wrong, at least about this medical center.

19 95

i think they are being very careful, and using the government safety guidelines. good job!

Katie Nguyen

Fantastic service

Michael Mason

I've used RocklandMD services several times and my recent visit followed one week after having been seen at a public walk-in. Night & day experience. Very welcoming downtown office, conveniently located. Reception was courteous - I didn't miss feeling like just a number. Shortly after my reception, I was brought in by the nurse - I really appreciate the nurse intake - I forgot that's what a medical practice includes after having gone to public for so long. Shortly afterwards, I met Dr Pineau, who was attentive, responsive, and engaged in determining a suitable course of action for my care. I never felt rushed and I never felt that I had unnecessarily wasted time or that I was being dismissed by a doctor, as I have previously experienced at a walk-in. After my visit, RocklandMD advised that I could choose where to have my labs done - all perfectly acceptable to me. I believe I have a much better understanding of my care plan as a result of my visit. I know that this clinic is fee for service - but based on reading the feedback, and how quickly there's follow-up to less than ideal encounters by other patients, I would say that RocklandMD is setting the bar for the type of medical service we deserve, whether public or private.

Réal Marier (Réal)

(Translated) I am very satisfied with the services rendered and my wife too. (Original) Je suis très satisfait des services rendus et mon épouse aussi.

Wilson Carlos Teixeira Junior

(Translated) Terrible. There is no way to schedule by electronic means. There is no WhatsApp number. Phone scheduling is confusing. The quebecoi accent makes French very difficult to understand and more modern means of scheduling would overcome this inconvenience. The doctor did not investigate my problem and was more interested in whether the insurance would cover the procedure or not. My private doctors in my country have prescribed another approach. There is not even a place for you to support your married when you arrive at the clinic. Anyway, it seems to be the common one here. (Original) Péssima. Não existe como fazer agendamento por meio eletrônico. Não existe número de WhatsApp. O agendamento telefônico é confuso. O sotaque quebecoi torna o francês dificílimo de entender e meios mais modernos de agendamento iriam suplantar tal inconveniente. O médico não investigou meu problema e estava mais interessado em saber se o seguro iria cobrir ou não o procedimento. Meus médicos particulares em meu país prescreveram outra abordagem. Não existe sequer um lugar para você apoiar o seu casado quando chega na clínica. Enfim, parece ser o comum por aqui.

Bruno Racette

(Translated) I went there for a RAMQ contracted surgery for the CHUM, it went very well. A magnificent and huge modern complex. Large FREE parking. Only downside they make you come 2 hours before the actual time of your booking. (Original) J'y suis allé pour une chirurgie en sous-traitance RAMQ pour le CHUM ça s'est très bien passé. Un magnifique et énorme complexe moderne. Grand stationnement GRATOS. Seul bémol ils te font venir 2 heures avant l'heure véritable de ton booking.

Serge Desnoyers

(Translated) Super and very professional service (Original) Service super et très professionnel

Alexia Chambinaud

(Translated) Appointment made at 8:30 am The doctor arrives at 9:00 am Everything is normal. At the cost of the consultstion, I really expected better service (Original) Rendez-vous pris à 8 h 30. Le médecin arrive à 9 h. Tout est normal. Au prix de la consultstion, je m'attendais vraiment à un meilleur service

Cecilia B S

(Translated) The staff put me at ease, the nurse and the doctor I met explained to me what was going to happen during the exam. Both listened and took the time to clear up any doubts. (Original) Le personnel a bien su me mettre à l’aise, l’infirmière ainsi que le médecin que j’ai rencontré m’ont bien expliqué ce qui allait se passer pendant l’examen. Les deux ont été à l’écoute et elles ont pris le temps de d’éclaircir tout doute.

valerie serre

(Translated) A family doctor, I have nothing but compliments to do. Available, listening, always looking for the best solution, / treatment, while remaining patient, having a lot of empathy and generosity. The team that works with her is so great. Thank you to the receptionists and nurses who have helped me so often. (Original) Médecin de famille je n ai que des compliments à faire. Disponible, écoute, cherche toujours la meilleure solution,/ traitement, tout en restant patiente, ayant bcp d empathie et de générosité. L équipe qui travaille avec elle est sussi formidable. Merci sux réceptionnistes et infirmières qui m’ont si souvent aidé.

Claude Primeau

(Translated) Very good service in every way Measurements in lace for the Covid very well Efficient staff and meeting times respected thank you for everything (Original) Très bon service en tout point Mesurs en lace pour la Covid très bien Personnel efficace et heures des rendez vous respectés Merci pour tout

viviane rene

i recommend RockandMD, i needed help and they were really helpfull during a time when i got diagnosed UC,

Bleau Lucie

(Translated) dr Scheim easy to access, uncomplicated, competent, clear, Thank you (Original) dr Scheim facile d acces , pas compliquée , competente , claire , Merci

Mac Disle

Great service. Everybody smiles!.

Miles Flood

Always efficient and courteous. Highly skilled staff.

Pauline Gd

(Translated) Dr. Balass is probably the best doctor I've seen in my life. Listening, compassionate, and willing to bend in 4 to help you. The rest of the staff was also very nice. Too bad it is in the private! (Original) Le Dr Balass est probablement la meilleure médecin que j'ai vue de ma vie. À l'écoute, compatissante, et prête à se plier en 4 pour vous aider. Le reste du personnel était également très agréable. Dommage que ce soit dans le privé !

Pooja Parikh

I had a visit to the hospital last Friday and the doctor was no doubt was good and professional and patience enough to understand the problem. He prescribed me to get a sonography , x-ray and blood reports done as I was having a pain below my chest . The sonography reports however showed I had fatty liver and x-ray was normal and report was done outside the hospital and were within 72 hours as per the clinic. But blood reports are still not given and it’s been a week that I haven’t received a call from the hospital regarding my visit to the doctor again . I don’t know what to do in such an unappropriated situation. It is really very disappointing that a patient has to wait for a week . I do understand that it’s COVID time and it may take 3-4 days keeping the emergency of the pandemic but it’s almost a week now and I m really disappointed.

Carole Morrison

I am going to be very blunt here-- you have two doctors that shouldn't be anywhere near patients coming in to discuss mental health. Dr Harrison and Dr San Miguel offer the same quality as public doctors, which is the most polite way I can describe their bedside manner and problem solving ability. I am extremely happy with my new GP (Dr Scheim) at Rockland, which is why I've given them back some points. I should not have had to request her specifically, though.

Melle Eccentric

Albeit it be the time of Covid-19 My surgeon took the time to call me, and discuss extensively. And awesome surgeon with fingers of gold, and suberb bedside manners. Thank you Dr. Pescarus

Alexandra Keyzer-Cournoyer

I had some issues with my scheduled appointment, but the staff met with me quickly and found a solution that was convenient for me.

Ashley Antoine

You charge way too much. I do not see why we have to pay a "maintenance" fee for when we go see the doctor the first time of the year. I was disaponted by this. I don't mind paying, but having those "hidden" fees were a bit cheap for such a organization that want to be at the top.

Abderrahmane (Abdou)

Excellent service, a few waiting time and a personal was very kindly and friendly. Tank you and good luck.

Yacine Ker

(Translated) This is the worst clinic in Montreal Poor service, non-serious doctor and very cold welcome (Original) C’est la pire clinique qui existe à Montréal Service médiocre, médecin non sérieux et accueil très froid

Lysiane Prof

(Translated) The appointment I was given was in the wrong office. This office was locked, inaccessible. So I waited at least 5 minutes for someone to open the door (ignoring me) to "sneak" in. Then I arrive in front of a plexiglass panel, which tells me to wait here a few minutes, someone will come and get me. After 10 minutes, none of the employees came to see me. It was time for my appointment. So I went in and had to approach a "no-go zone" to talk to someone. This person was absolutely not surprised that I was sent to the wrong place, it happens all the time haha. (I don't know what kind of world it's funny in, especially since I'm now late for my appointment for which I arrived 15 minutes early!) So she redirected me to the next office. Arrived at the right office, I was obviously expected. Everything went well, except that social distancing was completely ignored inside the small office, where I was within 2m (and even only 1) of the 3 employees. The doctor was very kind, attentive and knowledgeable. (Original) Le RDV qui m'a été donné était dans le mauvais bureau. Ce bureau était barré, inaccessible. Donc j'ai attendu au moins 5 minutes que quelqu'un ouvre la porte (en m'ignorant) pour entrer "en douce". Ensuite, j'arrive devant un panneau de plexiglas, qui me dit d'attendre ici quelques minutes, quelqu'un viendra me chercher. Au bout de 10 minutes, aucun des employés n'est venu me voir. Il était rendu l'heure de mon RDV. Donc je suis entrée et j'ai dû m' approcher en "zone interdite" pour parler à quelqu'un. Cette personne n'était absolument pas surprise qu'on m'ait envoyé au mauvais endroit, ça arrive tout le temps haha. (Je ne sais pas dans quel monde c'est drôle, surtout que je suis maintenant en retard à mon RDV pour lequel je suis pourtant arrivée 15 min d'avance!) Donc elle m'a redirigée vers le bureau voisin. Arrivée au bon bureau, on m'attendait visiblement. Tout s'est bien passé, mis à part que la distanciation sociale était complètement ignorée à l'intérieur du petit bureau, où j'étais à moins de 2m (et même 1 seul) des 3 employées. La médecin était très gentille, attentive et compétente.

annie sney (faradayfreud)

(Translated) Quick and courteous service. All the staff listened to my needs. I recommend this clinic to everyone! (Original) Service rapide et courtois. Tout le personnel a été à l'écoute de mes besoins. Je recommande cette clinique à tous!

La Pesca

(Translated) Excellent service, very fast. I am very satisfied. (Original) Excellent service, très rapide. Je suis très satisfaite.

Claire LG

(Translated) I strongly recommend this clinic! The consultation with the doctor lasted 3 poor minutes, he just read the medical file and sent us. No exams, explanations or advice, here is the bare minimum and you are charged $ 255 for a ridiculous service. The secretary was also very rude and expeditious. We asked her about the payment, but she just charged us with no response. (Original) Je déconseille fortement cette clinique ! La consultation avec le médecin a duré 3 pauvres minutes, il s’est juste contenté de lire le dossier médical et de nous expédier. Aucuns examens, explications ou conseils, ici c’est le strict minimum et on vous fait payer 255$ pour un service ridicule. La secrétaire était également très désagréable et expéditive. Nous lui avons posé des questions sur le paiement mais elle s’est juste contenté de nous facturer sans réponse.

Mihaela Craciunas

(Translated) Excellent service, thank you very much! (Original) Excellent service, merci beaucoup!

AP IG

I booked an appointment, called in to cancel 15 mins later and still got charged. (24hrs cancellation) They say it was pre-charged but not supposed to go trough, but it was charged and they say ust to call my bank to get it fixed...

Gasoline Giraffe

(Translated) Infallible technical support! Expertise without history! An exceptional follow-up. A job that can be seen at a competitive price. What you are looking for is here. (Original) Support technique infaillible! Expertise sans histoire! Un suivie exceptionnelle. Un travail qui ce voit à un prix de compétition. Ce que vous cherchez est ici.

Daniel Benjamin

you feel you are in good hands

Jonathan Desert

(Translated) Perfect service. I was taken care of at the time fixed for the appointment. The nurses were great and so was the surgeon. I also had a good service a few days after my appointment by calling for more details about my intervention. The staff is really nice. I recommend ! (Original) Service parfait. J'ai été pris en charge à l'heure fixée pour le RDV. Les infirmières ont été super et le chirurgien également. J'ai également eu un bon service quelques jours après mon RDV en appelant pour plus de détails sur mon intervention. Le personnel est vraiment agréable. Je recommande !

Poulami Roychowdhury

Expensive and terrible service. They never pick up the phone, don’t return messages and take months to schedule appointments.

hadi Bechara

The doctors and nurses are very professional here. I like how they are punctual with there appointments

Mykyta Ponamaryov

Avoid it at all cost "Complexe Sante Rockland" 1. First they ask you to do a test and promise that they will call you in 2 weeks. 2 weeks passed, no-one calls. 2. After two weeks you call them back to ask for your results. They don't provide, they say that you need to talk to doctor and for that you need to schedule an appointment (even that you were supposed to get the reaults one they are ready ). Fine. You schedule another appointment in 2 weeks as nothing is available earlier. 3.2 weeks passed. No-one calls. You call back and ask why you did not receive a call. They say the doctor wa busy and that us why no-one called. Fine you asked why you were not notified that call was canceled and for when it was rescheduled. They don't reply anything and asking if you want to schedule another appointment (just in case you changed your mind ). They try to be nice to you and give you an appointment in one week. 4. Here you start fighting, as you already waited for 4 weeks. They being even more nicer, give up an appointment in the next 3 days instead of 1 week 5. Finally doctor calls. He spends less than 3 minutes (to be exact 2 minutesand 56 seconds (i am just curious how many such patient you need to have, that you spend only 3 minutes on call, and then next available appointment is only in 2 weeks)) and in this time he explains you your results and saying that they need to make another test, and schedule another test in 6 months. And the circle starts again. It is been 2 months since waiting for an updates... People don't understand that when you are sick or worry you need to have an update not in 2 weeks, not in 3 days, not today, but yesterday. As each hour of not knowing is killing even more, and it is good if there is nothing bad, but if there is something and some actions need to be taken, it actually can cause some real issues. For them, once you showed them your health insurance car and Québec payd them their money, you are nothing more than past...

Aghiles Kheffache

Sad to write a one start review for such renown clinic: we were refused a one-to-one meeting because of "covid-like symptoms" ! We mentioned that it is not COVID and we have a negative test result that proves it from the same day. They proposed an over-the-phone meeting for 300$. OFC!

Shona Shannon

I received a confirmation call of my appointment with an ENT dr yesterday. I showed up to my appointment to be told it's rescheduled! Not only this, but due to this clinics disorganization when I called to book the original appointment I was booked in with a GP which cost money out of pocket and not the ENT which I had a referral with. To leave the GP office I would have to pay $75 to cancel the appointment that was with the wrong Dr, but because I dropped my referral on the way to the appointment I needed a new GP referral and was stuck seeing this expensive GP. I've essentially paid $130 to see this ENT, just to have my appointment cancelled without notice. I've taken over an hour out of my day to get there, and they couldn't even be considerate enough to leave a voice mail to tell me it was cancelled.

Greg Morrell

excellent service friendly helpful staff i had a 6 month waiting period for surgery here in nova scotia and got a consultation and surgery done within a week with rockland md. doctor and nurses were very professional i would highly recommend this clinic to anyone

Adriano

I went in for a surgery Tuesday) and I was impressed with the surgery staff professionalism and efficiency while maintaining an welcoming and warmth environment. All nurses were very kind and comprehensive. Doctors were assertive and attentive. A great environment and experience overall.

Lito Charet

I have spinal stenosis and went to Rockland MD to see the physiatrist as well as the Orthopedic specialist. Overall experience was very underwhelming. With the positive reviews, I was expecting a more human and resourceful team. I still have pain, and despite paying to see the orthopaedic surgeon, I saw him probably 10 minutes. He didn’t even look at my MRI. Only gave me more stronger medication and told me he would ensure the physiatry department would call me within a day or two...did not receive any call, I am the one calling and getting different answers for different members of the team. I give up with Rockland MD and will look for another clinic.

Guy Langlois

(Translated) Exceptional service. (Original) Service exceptionnel.

Maria Ashba

Been going to Rockland MD for years. Find the staff helpful and kind. Not only have the staff been great but so have the doctors They not only helped me and my husband tremendously, but also my mom Really appreciated all they did for us especially during these crazy times!!

Nabhan Aline

(Translated) I had amazing service from the team And also better treatment with Dr Jean. (Original) J'ai eu un service extraordinaire de l'équipe Et aussi meilleur traitement avec Dr Jean.

John Shahar

Great professional service. Dr Cook is a fantastic Doctor who helped me with my illness. Thanks so much.

Edelyn Castro

Had a hand surgery at this place ... admin and medical staff were all wonderful... patient, understanding and empathetic... especially my surgeon Dre. Matei ????

Yiota vorias

Very clean ,and very friendly

Carolina Torres Moens

worst medical service ever! Family doctor referred me to an specialist because of the condition found and the specialist barely examined me and told me that sickness can come and go alone and that I needed no treatment!! on top of it I was called to go back to retake the medical test because they lost my test samples!!!!

tannaz vsf

The medical staff are great . Super nice Docs . The reception not so friendly but I am sure they are doing their job .

Issaka SOUARE

I did a routine medical check up on 27 December 2019 (as I do every year) and I indicated I was traveling out of Canada on 11 January. I was promised the results in a few days. A few days before my travel day, I contacted the clinic for my results and I was told the doctor was away until 10th January. I called on this day and the receptionist was not at all amicable. She informed me the doctor was back on that day but had to see the report (which I can understand), but as I tried to get a firm promise from her that I would get my results this day, given my travel schedule, all she could tell me was that "I can't do anything about that. You have to wait. We'll get back to you when the doctor has seen it and he has many other files". I didn't think that was very courteous. I finally got my results in the late afternoon by a nurse but I was almost out of patience.

Khurram Sharfuddin

Good service. But i think there should a lesser wait time. Overall my experience was wonderful. Staff and doctors are well experienced and helpful

Guy Boisvert

(Translated) Very good service with Dr. Alysa Scheim Professional and attentive to her client (Original) Très bon service avec Dr. Alysa Scheim Professionnelle et à l'écoute de son client

Anaïs B

(Translated) Double consultation at Rockland MD for my part. As much as I was really delighted with the two doctors that I saw, that is Dre Michaud, gynecologist and Dre Faucher, dermatologist. I found them to be really competent and friendly. As much as I am disappointed with the non-existent follow-up of the clinic. I have never had any follow-up when I returned by email on my gynecological treatment .. and there it's been 3 weeks that I have been waiting for a solution following my dermato consultation that I carried out so that one withdraws me a button under the eye, something that was charged to me $ 100 without counting the initial price of the appointment, while I still have this button under the eye to the same degree as before the appointment. I am on my 2nd relaunch and still without news .... (Original) Double consultation chez Rockland MD pour ma part. Autant j'ai été vraiment ravie des deux médecins que j'ai vu, soit Dre Michaud, gynécologue et Dre Faucher, dermatologue. Je les ai trouvé vraiment compétentes et sympathiques. Autant je suis déçue du suivi inexistant de la clinique. Je n'ai déjà jamais eu de suivi quand à mon retour par courriel sur mon traitement gynéco.. et là ça fait 3 semaines que j'attends une solution suite à ma consultation dermato que j'ai effectué pour qu'on me retire un bouton sous l'oeil, chose qui m'a été chargée 100 $ sans compter le prix initial du rdv, alors que j'ai toujours ce bouton sous l'oeil au même degré qu'avant le rdv. J'en suis à ma 2ème relance et toujours sans nouvelles ....

Rosa Macri

Fantastic clinic. Professional, quick and caring!

vlad thelad263

I filled out the online form late at night on the 4th. The morning of the 5th I got a phone call from a receptionist, asking for my information and offering me an appointment within the week. I was given the choice of location, day, time and even the sex of my doctor. The clinic itself is very clean and large (the Sherbrooke one). I reached around 15 minutes before my appointment and I was able to speak to the receptionists- who were very polite and friendly (and bilingual in case you are worried). I saw my doctor the time of my appointment and there was a nurse was present in the room too. They were very respectful and examined me & then gave me a prescription- all within 20 minutes. I was able to pay at the reception right after without a hitch and there is a pharmacy right next to the clinic so I could get my meds immediately. I would definitely recommend. I am an international student and I have been to 4 other clinics/hospitals- where I had to wait for hours on end to even see a nurse.

sam Elli

(Translated) very good service (Original) très bon service

Mika L

Scammers: Made an appointment on the phone for the day after. Had to pay a Deposit by Credit Card for it. After discussions, the clinic and myself come to a disagreement on the bill (this clinic refuses to detail the bill, for some obscure reasons), I ask if it's possible to cancel and be refunded the deposit. The lady on the phone says there is no problem, under the conditions that I cancel before the end of the day, at 5:00pm. I cancel at 2:30pm, about an hour after I paid the Deposit via Credit Card. The lady calls back 10 minutes later and claim that I will not be fully refunded because her nurse already did the paperworks and it's "Unfair to take somebody else's place". I replied that what's unfair is to tell something to somebody then backing up to steal 75$ from this person, which she replied "This is how we treat everyone, the same, as equals." I have been ripped off purely and simply and I will never contact this BUSINESS anymore. It is not a clinic, it's a pawnshop where people are told lies and manipulated into donating money.

Delia martinez

(Translated) Service moves. I paid for 10 minutes with a doctor who just looked at me early and sent me home saying I had to wait to see if my problem got better (Original) Service moves. J'ai payé pour 10 minutes avec un docteur qui m'a just regarde début et m'a envoyé chez moi en disant qu'il fallait attendre pour voir si mon problème s'améliore

Debbie Crouzet

They will screw you, dont go there. Very expensive. They just want your money. Worst experience

Guillaume Dubois

(Translated) completely zero. my daughter was overdosed with antibiotics. Doctors are bad. (Original) complétement nul. ma fille a été surdosée en antibiotiques. Les médecins sont mauvais.

Amy Ho

Very good service and perfect staff attitude, would be perfect if it costs less :)

Luna A

Very good

Claude Chriqui

High class institution. Competence and great service. nowhere else to be found.

CAROLINA TORRES

Doctors, facilities & staff are very good. The call center is a nightmare . Its impossible to speak an agent or get an appointment.

lavigne richard

(Translated) Little experience with the clinic (Original) Peu d'expérience avec la clinique

Angie Is

Great service. The clinic is very clean.

Mariam Reda

The nurses and doctors are real nice. They always have an opening (that doesn't mean it's because they accommodate it just means they don't have a lot of people coming in). But the receptionists are awful! I dread going in just to avoid seeing them and talking to them. One of them rolled her eyes at me for asking about a certain fee. And they billed me an annual fee as if it's a membership club. Looking for a new private clinic for sure because the last time I was there it was just too much.

Afroditi Pinard

quick efficient friendly easy to reach

Adriana R

Extremely dissatisfied with my experience at Rockland MD. I had an appointment scheduled today (January 7th, 2016) at 10:45. As traffic was light, I arrived at the clinic early - approximately 10:10 am. I checked in with the secretary, put on the blue booties, and sat in the waiting room. As I was accompanied by my mother we were invited to sit in the area adjacent to the washroom. I was first called in by the nurse, Aracely, who was very competent. I then returned to the waiting room, where I waited for quite a long time to meet with Dr. Celine Desjardins. She only saw me at 11:30 - 45 minutes after my scheduled appointment time. Before I even sat down, she informed me that it was already 11:30, and that her next patient was ready, so she would not be able to spend a lot of time with me, and that we should schedule another appointment. I was very confused, as she was running late, whereas I was early, and somehow her poor time management skills should become my problem? She did not perform a physical exam on me, and only performed a pap test because I demanded one. She dismissed my concerns stating that as I had an ultrasound performed when I was pregnant, any issues would have been diagnosed at that time. The last ultrasound was performed more than a year ago. I am pretty sure that something could have changed over the course of the year, She was not interested in hearing more about my concerns. She spent less than 10 minutes with me. I was livid when I left. The secretary recommended writing a complaint to her supervisor. I paid my bill quickly, in cash, and left. When I arrived home, I noticed that I was charged $75 for "Consultation avec gynecologue - 15 min additionnel". 15 minutes EXTRA??? She did not even spend 15 minutes total with me! Private clinics now being a dime a dozen live and die on their reputations for good customer service. When your clients are treated this way, I cannot imagine that Rockland MD will be around for the long haul. AVOID. I expect to be reimbursed the $75 as there was NO additional time spent with me.

Ioana Tataru

Have been a patient there for many years and have seen the quality of services go from bad to worse over the years. It culminated with an appointment taken for today at 9.50 am. We walked out at 11.15 am without being seen but he doctor, and after being shoved in a 6chair waiting room that had 11 people in there. So after standing fir over an hour (forget about COVID protocols being respected ) we decided to walk away. Have been on hold for over 25 minutes, transferred twice, trying to at least get our referral so we can go to another clinic. After being passed to different people we got a voicemail and left a message. I doubt we will hear back …… if I could give less than a star I would

Mathieu Champagne

(Translated) Following a consultation, precise pricing was given to me for 2 minor surgery appointments. We are talking about 365 x 2, first visit no problem. On my 2nd visit, I was charged an additional amount of $ 195 for follow-up ???? I ask for valid if possible but I am confirmed that the fee is valid. I have nothing against paying for the service I receive, but I don't like surprise fees. Too bad because I really appreciated Dr Lise Faucher (Original) Suite à une consultation, une tarification précise m'avait été donné pour 2 rendez-vous de chirurgie mineur. Nous parlons de 365 x 2, première visite pas de problème. Rendu à ma 2ième visite, on me charge un montant supplémentaire de 195$ pour un suivi???? Je demande de valide si possible mais on me confirme que le frais est valide. Je n'ai rien contre payer le service que je reçois mais je n'aime pas les frais surprises. Dommage car j'ai beaucoup apprécié Dr Lise Faucher

Loann Ta

First time at the clinic, receptionists and nurse were very nice and polite. Dr. Harisson was polite in the beginning, but to be honest, as I saw her I had a bad feeling, something like she doesn't seem to have much experience, she wasn't really listening and she seemed to be stuck in her medical books. I politely asked her several times to prescribe me antibiotics and not just cough medicine and nasal spray. I was spitting out blood and had been coughing for a week and with fever. She refused, and wanted me to first take the cough medicine and then see for ANOTHER WEEK if it gets better or not, if not, THEN she will prescribe antibiotics. I couldn't afford to wait again and take a chance like that with my health. Usually when I get bronchitis, the doctor would do the diagnosis and then prescribe antibiotics and problem solved. Dr. Harisson seemed to be just following what she learned at med school and doesn't listen to the patients, at all. In the end, she agreed to my request after I insisted for 5 minutes, still being polite, and she tells me "I am very depressed that professional advices are not being listened to" I just ignored that comment. She then added "If you are looking for a follow up, find another doctor because this is not my style" and she stands up to open the door. Just rude and ignorant. Anyway, I would like to let her know that after 1 day of taking the antibiotics, my cough got better, and no more blood coming out of my throat.

Yvette Gharibian

Very good service

sara souici

(Translated) My daughter had an operation under general anesthesia at the dental clinic, very nice experience since the reception to the anesthetist who takes the time to explain all the steps to the parent, to the dentist who also gives details and explanations and advice , the nurses are adorable very sweet and caring and cuddly with the children, what beautiful smiles and relief (Original) Ma fille a eu une intervention sous anesthésie générale à la clinique dentaire, très belle expérience depuis l'accueil au medecin anesthésiste qui prend le temps d'expliquer toutes les étapes au parent , au dentiste qui aussi donne des détails et des explications et des conseils, les infirmières sont adorables très douces et attentionnées et câlines avec les enfants , que de beaux sourires et du soulagement

Addie Tauchner

My experience at RoclandMD has always been positive, thus far! I've been going, for 3 years, to see a cardiologist, there.

Yael Zambrano

I saw with Dr. Raymond Michaud today and she was very professional and nice and make me feel comfortable. I am glad I found her! And also the nurse and the staff at the reception was very nice and helpful!

caroline clement

(Translated) The service is impeccable (Original) Le service est impeccable

Zoe Hernandez

People at Rockland clinic are very nice and professional..thank u sweet caring service After all its private and not cheap Gyn dr is great

Mounia Moun

(Translated) I strongly advise against it! I went there 6 days ago, I paid $ 80 for file opening fees and $ 130 for the minor emergency consultation. The doctor was 20 minutes late and during the consultation it was expeditious, 10 minutes of consultation for $ 210! Today, I am still sick and I went back to see another doctor at a public clinic who told me to stop treatment immediately and gave me another ... In the end, I paid $ 210 for nothing ... (Original) Je vous la déconseille fortement! J'y suis allée il y a 6 jours, j'ai payé 80$ de frais d'ouverture de dossier et 130$ pour la consultation d'urgence mineure. Le médecin a été en retard de 20 minutes et lors de la consultation elle a été expéditive, 10 minutes de consultation pour 210$! Aujourd'hui, je suis toujours malade et je suis retournée voir un autre médecin d'une clinique publique qui m'a dit de stopper immédiatement le traitement et m'en a donné un autre... Au final, j'ai donc payé 210$ pour rien...

Dzany Naty

Very good service. The doctor took the time to examine me, talk to me and the results really helped me. I call them in time of need and they are great.

Luiza Medina

(Translated) I took the routine exam to which I am entitled for Allianz insurance. I contacted the clinic via the website and it was very simple and quick to schedule a time. The place is huge, well sanitized and modern. The service begins with a conversation with the nurse, who will make notes. Mine was extremely helpful. After, I spent some time waiting for the doctor in the treatment room. The Doctor. It was very professional, maybe a little fast. I can't compare with other doctors in town, as it was my first MTL call, but I missed a more active listening and recommendations. He gave me two blood tests - on request, but I think I'll end up waiting for my visit to Brazil to do them (it costs around $ 250 CAD each for the clinic, which does not fluctuate much when compared to other individuals - At least I didn't find it. I recommend. I intend to make my appointment with an ophthalmologist (also offered by insurance) with them. (Original) Fiz o exame de rotina ao qual tenho direito pelo seguro Allianz. Entrei em contato com a clinica via site e foi muito simples e rapido de agendar um horario. O local e enorme, bem higienizado e moderno. O atendimento se inicia com uma conversa com o/a enfermeiro/a, que fara anotacoes. A minha foi extremamente atenciosa. Apos, fiquei um certo tempo aguardando o medico na sala de atendimento. O dr. foi bastante profissional, talvez um pouco rapido. Nao posso comparar com outros medicos da cidade, ja que foi o meu primeiro atendimento em MTL, mas senti falta de uma escuta mais ativa e de recomendacoes. Ele me passou dois exames de sangue - a pedido, mas acho que acabarei aguardando a minha visita ao Brasil para faze-los (custa em torno de 250$ CAD cada um pela clinica, valor que nao oscila muito quando em comparacao com outras particulares - ao menos nao encontrei). Recomendo. Pretendo fazer a minha consulta com oftalmologista (também oferecida pelo seguro) com eles.

MH Philippeaux

Dentist and her assistants are amazing. Extremely pleased with my experience and treatments after every visit!

George Reinitz

I have joined Rockland MD clinic because I was looking for fast and good service. This is what I received from Rockland clinic. Thanking Dr Pineau for familarizing himself with my existing medical situation and he gave me very satisfactory service.

Cynthia Plotkin

I was very happy with the Doctor, Dr. Scheim. She deserves 5 stars. The office staff and nurses were welcoming and accommodating. But the communication between the doctor and the front desk needs to be improved. After my first visit, I was told by the Dr. that I would receive a call from the front desk re the blood test results and a subsequent appointment would be made for a follow up visit to the doctor. I never received a call and I made the appointment myself after waiting a few weeks. I reported this to the doctor at my follow up visit. At this visit, the doctor told me that they would definitely call me in one to two weeks to find out how the rash that I had was responding to the medication that she prescribed. I again never received a call. So improvement is definitely called for.

Lysanne Moisan

(Translated) We are always well served at the RocklandMD Clinic, the service is fast and the staff always friendly (Original) On est toujours bien servi à la Clinique RocklandMD, le service est rapide et le personnel toujours gentil

Paul Yvon LeSage

(Translated) Make an exceptional appointment. Heartwarming welcome Making appointments with specialists very appreciated Small minus: Explanations of the results of various examinations must be requested. Rating: 8/10 (Original) Prise de rendez-vous exceptionnelle. Accueil chaleureux Prises de rendez-vous avec spécialistes très apprécié Petit moins: Explications des résultats des divers examens doivent être demandées. Note: 8/10

Vasilis lekkas

The clinic has recently raised the consultation fees of the dietitian from $85 of last year to $100 while our insurances consider the market rate cost of a dietician much lower. I don’t think there was a need for the clinic to raise its fees. They have already been high

Gino Caron

Excellent clinic, great service, worth the $$$

Louis-Rene Charette

(Translated) The downtown clinic is clean and the doctor attentive. Thank you. (Original) La clinique du centre-ville est propre et le médecin attentif. Merci.

Lisa Knyszynska

I really love this place. Absolutely no complaints. Kind caring staff and doctors. Wait times are fast ????

Karim Kouki

Best clinique and best staff and best doctors

Oriana Morales

(Translated) To get an appointment quickly, there is no problem, doctors are punctual, but some receptionists have always been very poorly educated and discriminatory, even if requests continue with the same attitude. They have no attention in Spanish, which sometimes makes communication impossible. (Original) Pour obtenir un rendez-vous rapidement, il n'y a pas de problème, les médecins sont ponctuels, mais certaines réceptionnistes ont toujours été très mal éduquées et discriminatoires, même si les demandes continuent avec la même attitude. Ils n'ont aucune attention en espagnol, ce qui rend parfois la communication impossible.

Jen Bae

On July 1st, 2019, I took the chance and called to see if RocklandMD was open, as it was a national holiday, and I was in desperate need of medical attention. The idea of going to the hospital to wait for hours added to my distress and so, I picked up the phone and called. To my surprise, they were open and I was able to get an appointment an hour after my call. I was lucky enough to have had my initial assessment with nurse Elisa who is the most compassionate, empathetic, professional nurse I have ever met (I work in the medical field so I am truly able to say this without a doubt). I was then introduced to Dr. Harrison who was an absolute blessing. I have since gone back to Rockland MD for numerous follow-up appointments and various other appointments that had nothing to do with my initial visit. The service, warmth, promptness, compassion, knowledge, expertise, empathy, sincerity and professionalism that I have received by both Elisa and Dr. Harrison at every one of my subsequent visits (as I now explicitly book my appointments around their schedules and availability) has made the costs of the appointments seem negligible. I could not speak more highly of this clinic or it’s staff. You definitely have a patient for life!

Michèle Tanguay

(Translated) RV with Dr. Dudon for Cingal infiltration No waiting time. I received a very good explanation regarding the product and the expected effects. Everything went well. Thank you! (Original) RV avec la Dre Dudon pour infiltration Cingal Pas de temps d'attente. J'ai reçu une très bonne explication concernant le produit et les effets escomptés. Tout a bien été. Merci!

Roger Claude

(Translated) Good reception, quick appointment and good treatment by Dr Tadros. (Original) Bon accueil, rendez-vous rapide et bon traitement par le Dr Tadros.

M Sheasby

1. I had to wait for the covid triage person on my last 2 visits. She seemed to be elsewhere in the building rather than at her station. 2. The consultatuon process with the nutritionist was effective and efficient. I was goven interesting and helpful nutritiion information which is easy to impliment. 3. The checkout process is lengthy. Staff put priority on teleph9one busineess one is left standing , waiting for calls to end. Once staff get to you they are vourteous and efficient, but the priority seems odd. In summary the profesdional consult is a 5 but the sipport system is not. Therefore 3 stars.

Linda LindaB

Great doctors and compassionate staff:)

Rachel Côté

(Translated) Not enough personal experience in this clinic to really assess it but for the only visit made for a vaccine, the appointment was given the day after my call and the wait was minimal. The nurse was competent and cheerful. (Original) Pas assez d’expérience personnelle dans cette clinique pour vraiment l’évaluer mais pour la seule visite faite pour un vaccin, le rendez-vous a été donné le lendemain de mon appel et l’attente a été minime. L’infirmière était compétente et joviale.

Mike Sheffield

Told me to come 30m before my 10am appointment. Waited till 10:30am in waiting room. Then from 10:30 to 1pm on bed for a 15m procedure. Pathetic Day scrapped. Time is precious for some ppl. My advice, call 20m to find out if they're running late.

Vicky Panagakos

Experience was 5 star

Eve Gelinas

Very professional service and great experience with Dr. Desjardins.

David Khim

(Translated) Superb beautiful place, but as they say you should not be proud of the appearance, the importance is the quality of the service and the welcome…. Especially when you have a surgery the reception is essential in order to reduce any concerns of the patient ... (Original) Superbe belle endroit, mais comme on dit il ne faut pas fier sur l’apparence, l’importance c’est la qualité du service et l’accueil….surtout quand vous avez une chirurgie l’accueil est primordial afin de diminuer tout inquiétude du patient…

Abby D

Super nice staff!! Clean place and on time I didn’t have to wait! I had a very good experience!!

Corrado Silvi

Very professional and efficient care.

Terrie Kozaczynski

The service was excellent and the doctors that I had seen were very helpful. I would recommend RocklandMD to anyone.

Miranda

Easy to schedule an appointment, I was in and out of the clinic within an hour. Safe and clean as well

Paul Antoniadis

Without question the most indelible experience. Professional, informed, thoughtful.

rabah zahreddine

Very professional clinic. The staff served me in a diligent way. Especially, Dr Bala listened carefully to me, and suggested the best approach based on the symptoms I had . Great service

Melissa Taddeo

They were able to help me! Most clinics rushed me and acted as though I was wasting their time, not Rockland MD. They are all patient and caring. The staff is excellent.

clifford taite

Excellent from reception through tests to examination. Doctor was kind and helpful.

Laurene

Dr. Desjardins is attentive and caring. She took the time to explain things and answer my questions. Pricy but worth it

Sophie Maurice

Please close your clinic, make the world better

Joanne M

Easy access, free parking, pleasant staff. Waiting area could be improved - needs more space between chairs and definitely more seating.

Adline Timothee

(Translated) Nice environment, people are very courteous and professional, great services and doctors are super nice. Recommended at% 100 (Original) Belle environnement, les gens sont très courtois et professionnels, les services formidables et les médecins sont super gentil. Recommandé à %100

Michele M

very prompt. But the doctor lacked a good bedside manner. She was professional but never asked what happened in my life which may have caused my problems. Did not care for me as a human being, just as a case to resolve. She gave me a reference to a clinic which doesn't do the test she sent me for. Doesn't seem to care.

Nathalie Bendavid

Best experience ever. Fast appointment, incredible nurse and surgeon. Just the best experience I could have hoped for. I will never go back to the public sector for routine surgery again....ever Thank you Dr. Otaki and Elyssa

Keith Mills

Everything well went

Cédric Mamet

(Translated) Expensive visit with the doctor !! This one is very little attentive to your symptoms. At this rate, his hourly wage must be quite interesting;) (Original) Visite très expeditive avec le médecin!! Celui-ci n'est que très peu à l'écoute de vos symptômes. A ce rythme la, son salaire horaire doit être assez intéressant ;)

Emilia Mimilia

(Translated) I was able to see a doctor the same day of my call and also I was able to undergo examinations on the spot. The service was very good and the nurses had all the resources to answer my questions / needs. Very satisfied. (Original) J'ai pu voir un médecin le même jour de mon appel et aussi j'ai pu passer des examens sur place. Le service était très bon et les infirmières avaient toutes les ressources pour répondre à mes questions/besoins. Très satisfaite.

Nina Pesner

I took a friend to get his ingrown toenail repaired. Dr. David Sanmiguel was very competent and efficient. The nurse, Elyssa was very kind and helpful. Thanks to the both of you. Additional information: Several weeks ago, my friend sent photos of his toe. It was quite red and swollen. Since the email was sent, there has been - no - communication on the part of RocklandMD. He also rang the office and left a message. No return call. I find this uncaring and unprofessional. It is shocking. The only thought one can have is that once the patient has been seen and paid, they must pay again for some simple advice.

chantal denommee

(Translated) Experience beyond our expectations. Staff welcoming, professional, available and above all very attentive to the patient by never hustling him. Very available specialist doctor who takes all the time necessary to properly explain the diagnosis he makes and the intervention that will follow, which is very reassuring. This is without speaking of exceptional postoperative follow-up by the nurse responsible for the patient, the doctor and the staff. This is our 2nd experience and we are really very satisfied. (Original) Expérience au-delà de nos attentes. Personnel accueillant, professionnel, disponible et surtout très à l’écoute du patient en ne le bousculant jamais. Médecin spécialiste très disponible qui prend tout le temps nécessaire pour bien expliquer le diagnostic qu’il émet et l’intervention qui s’en suivra, ce qui est très rassurant. C’est sans parler d’un suivi postopératoire exceptionnel tant de l’infirmière responsable du patient, du médecin que du personnel. C’est notre 2ième expérience et nous sommes vraiment très satisfaits.

I S

Can't seem to be reached by phone. I've been on the phone waiting for over 25 minutes. Every once in a while I get pushed back to the main menu and then have to go through the process all over again. I can't seem to be able to reach anyone on the phone line. Is this place really worth it if I can't even call and reach someone? I wanted to look for an alternative to public care but right now this service seems horrible.

Jess Aumont

(Translated) I chose myself, I made the decision to take Doctor Sheim as my family doctor. I also had surgery with Doctor Garneau. I am not a number, I am a person and that is how I am treated. I would be remiss if I forgot the clerical staff, they represent the clinic well. I only have good words. Jessica aumont (Original) Je me choisi, j'ai pris la décision de prendre docteur Sheim comme médecin de famille. J'ai aussi subi une chirurgie avec docteur Garneau. Je ne suis pas un numéro, je suis une personne et c'est comme ça que l'on me traite. Je m'en voudrais d'oublier le personnel cléricale, elles représentent bien la clinique. Je n"ai que des bons mots. Jessica Aumont

Terry Segal

Very responsive to patient's needs. Excellent quality care.

eli eg

(Translated) $ 800 to tell me he didn't understand the problem. The doctor's only action was to send me for a $ 700 MRI which didn't work because the doctor still didn't understand the problem. Then no advice to relate to the problem its pay me and mad the camp is served there on the public do not waste your time or your money in this place doctor expects his money and not the care. (Original) 800$ pour me faire dire qu'il comprenait pas le problème. La seule action de la part du medecin a été de m'envoyer prendre une IRM a 700$ qui n'a rien donner car le medecin comprenait toujours pas le probleme. Ensuit aucun conseille relier au probleme ses paye moi et fou le camp se service la on la au public ne perder ni votre temps ni votre argent a cette endroit medecin attend son argent et non les soins.

tom jerry

Took multiple visits to the pathologist diagnose a simple and obvious issue. Every time I was charged. Then I saw one of their surgeon, he charged me $250 for a visit that lasted less than 5 min, He was very terse and rude..zero empathy..

Demetra De Angelis

Good luck in getting anyone to answer a phone call. On hold for 2 hours!!!

Ali Sulaiman

Reception women keeps bugging patients that are waiting for their turn to put their cellphones in the ziplocks but her cellphone is on her desk no ziplock The person who hands the masks and takes temperature has his cellphone full time on hand other workers are walking with their cellphones but when she sees a patient playing on cellphone "mister you have to put ur cellphone in the ziplock... discrimination and hypocrisy at its best

Rick Stapenhurst

Super staff. Very efficient and empathetic doctors. Wish you could expand to include some basic emergency services.

Jocelyn Ducharme

I had a minor procedure with Dr. Balass. She is a gifted doctor blessed with superior human skills. I am very impressed with the service I received from the whole team at Rockland MD.

Vik Lin

I had 15 min consultation with orthopedic doctor after waiting for 5 weeks, including Christmas vocation. Doctor read description of MRI, but didn't see CD. He even didn't touch my knees. I came for third opinion about knee arthroscopy. I expected in private clinic more attention, spacial for 290 $. I was so disappointment that even didn't ask him about new treatments, as blood plasma injections...

Guillaume H.

(Translated) I appreciated the service, the support and the speed to get my appointment. The doctor and nurse were warm and professional. Thank you! If I could change one thing it would be the high price. Nevertheless it is an issue of the national health system. (Original) J'ai apprécié le service, la prise en charge et la rapidité pour avoir mon rendez-vous. La docteure et l'infirmière étaient chaleureuses et professionnelles. Merci! Si je pouvais changer une chose ce serait le prix qui est élevé. Néanmoins c'est un enjeu du système de santé national.

Michael MacDonald

It took me so long to find a family doctor through the system here in Quebec, and when I finally did I thought I would be ok when in came to treating my chronic illness. I was wrong. He's so old that he's sick and misses his appointments all the time, and treatment is very questionable and inconsistent. RocklandMD has really stepped in to fill this gap, and at reasonable prices I can afford easily. I really like this place.

Mélissa Robidoux

(Translated) Super welcome. despite the pandemic super good and fast service (Original) Super accueil. malgré la pandémie super bon service et rapide

Dom inic

My wife and I have been going here for the past year for cancerous cells check up by the same Genecolist all the time the bill would be about 300 to 500$ until one day the doctor decide to do a bunch of test on her without telling her or asking her . The bill ended up being 1000$ for the same stuff she usually gets done... the secretary at front desk with blond hair was extremely rude and insulted us. The owner came out and told me she wasn't negotiating and was very mean . This place is a real scam . They kept harassing and calling my wife because apparently she needed to get checked every 3 to 6 months ?! Horrible experience . Never going back. All the stuff you can do in here you can do FOR FREE in HOSPITAL !!!

Daniel Gougeon

(Translated) Quick appointment booking. (Original) Prise de rendez-vous rapide.

Jason Wheeler

The public heath care system would have lots to learn about client treatment from Rockland MD!

Diome Deer

Appreciate friendly, professional and rapid service. Appreciate having the choice of where I’d like my medical services delivered. Would recommend RocklandMD and will return for care once again! Clinic should have improved signs. We had to get a test and neither the parking lot nor the test tent were identified. Even if it said Rockland MD it would have been more helpful. Also there should be an option on the telephone System for testing rather than waitIng ten minutes on the telephone to be directed to the testing staff.

Mark Randle

Efficient and prompt service

Laura Feduzzi

I have been a patient at Rockland MD for 3 years and have the regrets. The staff is pleasant, and the nurses are great. As for Dr. Sheim and Dr. Desjardins are absolutely fantastic . They make your visit super comfortable , like talking to a friend. Which makes it easy to ask anything.

Joseph Simard

Absolute nonsense. Went to see a doctor, informed them I had private insurance and that the insurance would be sending forms over to be reimbursed. Two weeks later paperwork still as not been filled out. You need to be improve your customer service as I have other options and other clinics that will gladly accept my money.

Franca Bucaro

Rockland MD offers access to quality healthcare!!!! keep up the great work!

Serge Lafrance

(Translated) I am very satisfied with the services rendered by Dr. Allan Ryder Cook, 1538 Sherbrooke West, Montreal, Suite 500. Thank you. (Original) Je suis très satisfait des services rendus par le Dr Allan Ryder Cook, 1538 Sherbrooke Ouest, Montréal, Bureau 500. Merci.

Andrew Riachi

Orthopedic surgeon saw me for 5 minutes, didn't look at the X-rays I made for the consultation, charged me $300, and all he can tell me is that he doesn't know how to consult for my issue and to go into the public sphere for a better view.... Complete scam. EDIT: Still waiting for a response for your clinic director.

Hilge Flupp

I was a tourist in Montreal looking for a clinic that would actually give me an appointment with a gynecologist and a general doctor. Got appointments quickly which was very good, but the doctors only have 15 minutes. Everything else (any test included) is gonna cost you more. Fees are high since it's private. I thought that would be better but in the end it felt a bit rushed.I went there because of a possible infection, but instead of taking a test for that, I've been told to think about another unrelated test that probably would have cost me a lot. Payed a lot of money to literally be looked at, and that's it.

David

(Translated) Physician very friendly and responsive ... but reception staff much, much less! For CA $ 250, it's outrageous (Original) Médecin très sympa et réactive... mais personnel d'accueil beaucoup, beaucoup moins! Pour CA$250, c'est scandaleux

Mario Piedimonte

To the results from the visit takes way too long. For example saw the doctor in August of last year, then in October told I had an issue with my liver, had an ultrasound done in December, got the results in January, had a visit with specialist at Rockland MD February, got blood tests on March 8th. I spoke with a RocklandMD representative and she provided me with and update to correct the issue at hand. Very helpful, and I am satisfied.

Joe from Montreal

Great staff and Dr. Pirau is an excellent physician, very knowledgeable.

Chamani home

(Translated) I find it really aberrant and abnormal that I am told there is no dermatologist, whereas on the website there is a whole page on dermatology. It really misleads people and confuses them. (Original) Je trouve vraiment aberrant et anormal qu'on me dit y a pas de dermatologue alors que dans le site web il y a toute une page sur la dermatologie. Ça induit vraiment les gens en erreur et les rend perplexe.

Hani

I would like to thank all the staff working there , i had a surgery 4 days ago ...and every thing was perfectly organized Special thanks to Dr Yin and to Anesthesiology doctor (sorry i forgot her name ) and her team who did care of me a lot Thank you all and God bless you

Sonia M

Great service, calls and emails and returned promptly. The staff is great, as are the physicians, especially Dr. Scheim

CC H

I had an appointment with a specialist, a consultation of 5 to 8 minutes, not serious... It's like "ok hurry, there is another patient waiting"... later on I'll mention the name of the Specialist/Doctor...

Condo Clark

(Translated) I have always had great service at Rockland MD. They solved my health problem that lasted for 8 months in the public and I did not see the end or the excessive waiting. This is unfortunate my good if we can afford this expense for our health it's your millions of dollars (Original) J'ai toujours reçu un excellent service chez Rockland MD. Ils ont régler mon problème de santé qui durait depuis 8 mois au publique et je ne voyais pas la fin ni l'attente excessif. Cela est malheureux mon bon si on peut se permettre cette dépense pour notre santé ça vos des millions de dollars

DhArmil Patel

I had a visit before two and half week ago and the doctor suggested me to do some reports. Still, It’s almost two weeks and I have not got any call regarding my result.Are you guys care about the health of patients?? And you guys only replying to only good reviews and what about your bad reviews??

Ebo Hanna

We were visiting family in Montreal and my wife started coughing and observe symptoms of a cold or maybe worse. We opted to go to a private Clinique "Rockland MD" instead of the hospital emergency believing that private is always run better. That was one time I am sad to say is not true, the doctor examined her symptoms diagnosed her with a virus infection and offer her salinex which is a nose spray. We called our MD in the states over my cell phone who asked us what the doctor in Canada diagnosed her with, also as he did not examine her he recommended some over the counter remedies based on the Canadian doctor examination, syrup for the cough and soar throat, salt water gurgle and to monitor the temperature as he suspected it is more than a virus. We were heading back to the states in two days, he recommended to go to the emergency if it worsen and to see him when we are back. Once we were back to the states, our family doctor examined my wife, the diagnostics was sinus infection and bronchitis; she is now getting treatment and starting to feel better. I hope this medical center "Rockland MD" is not a representation of the quality of private medicine in Canada as I would love for this sector to grow and become an alternate to the long waits in emergency rooms.

Evita Biandé

(Translated) I went there for an exam ordered by Maisonneuve-Rosemont and the staff are very professional. (Original) J'y suis allée pour un examen ordonné par Maisonneuve-Rosemont et le personnel y est très professionnel.

Marie-Eve Roy

Dr. Pineau is an amazing doctor. Very attentive and thorough. Really appreciate his human side. He works hard to help you find solutions.

Theresa Holst

Love Dr. Scheim!

Fadwa Bahbouh

It was bad experience I have RA and after PRP in this clinic I became in my worst. pains in all my joints even in joints I had never felt pain when I complained they asked me another payment what is not fair instead of been treated they made my sickness worst. Adding owner should contact me to solve my problem but unfortunately no action or response I’m really suffering from this experience

Lynda Beaugrand

(Translated) Poor phone service. I've been calling since 10am this morning… I got hung up on my nose the first time, I called back at least 10 times afterwards, no one answers and I am sent directly to voicemail each time. (Original) Service téléphonique médiocre. J'appelle depuis 10h ce matin … je me suis faite raccroché au nez la première fois, j'ai rappelé au moins 10 fois après, personne ne répond et on m'envoie directement sur la boite vocale a chaque fois.

Brian Radford

Extremely professional staff and professionals, clean and inviting establishment. Top notch health care for my surgery. Glad I travelled from Ontario to have my procedure done.

Janine Aubry

(Translated) Positive experience. Affable staff, meeting times respected, results of analyzes communicated whether positive or negative, follow-up assured when necessary. (Original) Experience positive. Personnel affable, heures de rendez-vous respectées, résultats d’analyses communiqués qu’ils soient positifs ou négatifs, suivis assurés quand nécessaires.

Grace Aghbashian

I expect more professionalism when I walk in a private cleaning. The radio was playing a spanish radio station. I felt I was in a club. I also expect when I am paying 300$ to see a doctor, for her to be on time. My appointment was at 1h30 and she took me at 2h30. This was my second visit and my last.

ito akira

2 stars because the doctors are doing their job as it should be expected... But that is the only thing that is working as it supposed to do so. The receptionists are doing a minimum effort to do theirs. Attitude is rude, and very unprofessional either in person or on the phone. It seems to me that like they are doing us a favor. My insurance company had to call them to tell them how to do their job because they couldn't find a fax letter that was being sent at least 4 times. A total shame to have people like that taking an important role as the first contact with the clients. (This is what I encountered at the Rockland Downtown Montreal. )

Dina Vitesi

Very professional and helpful

Daphna Sitrit

I was able to get an appointment quickly and the doctor and nurse were both very professional , knowledgeable and friendly. I would definitely use this service again.

Georges Mouralian

I had a surgery on the 4th. I had a specific time to be there but on the day of the surgery I received a call from the secretary of the operation unit to show up earlier. And so I did. After 1.5 hour of waiting in the waiting area I asked the secretary what was going on and she told me that finally my surgery will happen as originally planned... Lack of communication and disappointed..the rest of the staff though very professional and fun smiling faces!

Domenic Lemme

Very friendly doctors and nurses.They take the time to listen to your needs and answer all your questions.

Julie Bastien

Very good doctors

N R

Rockland MD consists of a professional team that provides exceptional quality care. The staff is friendly, helpful and courteous.

Paul Benjamin

good people and great service

Dusica Maysinger

Excellent. Doctors are excellent and support staff is very kind and approachable.

Luca94

Great nurses and doctors but getting a hold of them is impossible

laurence lippens

(Translated) Dr. Desjardins is excellent! Ordinary secretarial service. Lack of courtesy. Always the same laconic tone in the health system. I expect better in a private clinic. (Original) Dr Desjardins est excellente! Service de secrétariat ordinaire. Manque de courtoisie. Toujours ce même ton laconique dans le système de santé. Je m’attends à mieux dans une clinique privée.

Pauline Ascoli

Top notch doctors. Excellent support staff. Appointments given quickly. Kind caring people. Could not ask for better service.

Khalid hilal

(Translated) Quality service (Original) Service de qualité

orin rosengren

Efficient, timely, and we'll cared for.

Randa Fateen

couldn't get any information/estimate from any of the 3 completely disinterested, french speaking only employees after finally getting through. I called Westmount clinic RadiMed for informed, quick, humane,compassionate response. highly recommend elsewhere if you appreciate a dignified approach to your healthcare needs.

Awichifli

Excellent service and doctors. I was afraid to go to this place after reading so many negative reviews but everything went well. Nurse, doctor and secretary were kind

Éric Hardy

(Translated) Surprisingly, there was a longer wait than at a public clinic for a simple vaccine. A little disappointing at this level. Otherwise, everything was perfect. It was in the name of Philippe-Alexandre Hardy. After 35 minutes of waiting without seeing a client heading towards the nurse's office, I asked the person at the reception, in front of the door. It was only from that moment that we were received by the nurse. (Original) De façon surprenante, il y a eu plus d'attente qu'à une clinique publique, et ce pour un simple vaccin. Un peu décevant à ce niveau. Pour le reste, tout était parfait. C'Était au nom de Philippe-Alexandre Hardy. Après 35 minutes d'attente sans n'avoir vu de client se diriger vers le bureau de l'infirmière, j'ai demandé à la personne à l'accueil, devant la porte. C'est seulement à partir de ce moment que nous avons été reçu par l'infirmière.

Mengwei Sun

Very satisfied. The staffs and doctors there are all nice and professional. And I got a very quick appointment and treatment. Thank you very much!

Andre Lastoria

If you are looking for an alternative to public health clinics where often resources and time is constrained, you will find professionals that will take the time, empathy and compassion to help you. My appreciation goes to the support staff, nurses and my doctor. They all make the effort in addressing your concerns. Thank-you !

Sandra Taddeo

Doctor Scheim is highly competent, thorough and genuinely very kind. She his clear is her explanations, tells it like it is with honest and great talc. She's been following me for over seven years know and I couldn't be more satisfied.

Shanice L.

I was ripped off and misinformed by the doctor and the secretary was VERY arrogant and condescending. In August, the doctor asked to do a follow up once I got back home from studying abroad for the Christmas break in December. The situation didn't required a follow up and definitely didn't required a private doctor (as stated by public doctor at another clinic). No information was disclose by any of the staffs regarding related fees for the follow up. In total, I wasted over 600$ for 2 check ups that could have been done for free. They don't want to provide the best solution for you, they just want to make money.

Saher Siddiqui

Met the doctor for an annual visit. Very friendly and understanding. However, it is impossible to communicate with the doctor through the nurses or reception. Spoke to a nurse regarding a medication I am taking but she had no knowledge. Never got a call back. Very bad communication.

Yaozhan Liu

Great experience

Diane Vallieres

(Translated) My spouse, Clément Bélanger is followed by Dr. Chiasson and gets excellent care! He considers himself privileged to obtain his excellent care. Thank you! (Original) Mon conjoint, Clément Bélanger est suivi par le Dr Chiasson et obtient d'excellents soins! Il se considère privilégié d'obtenir ses excellents soins. Merci!

Nabil Elias

Very satisfied with the service provided and the professional performance of the staff

Maud Organi

(Translated) Great service, excellent staff, quick appointment. I recommend. (Original) Super service, excellent personnel, RDV rapide. Je recommande.

John Fibbish

will turn you away for not taking vaccine, so much for the hippocratic oath

Robyn Aiton

Always professional, punctual. Dr Alyssa Scheim is truly awesome, very detailed and thorough.

Athena Anders

Great medical care. Medical and office staff are top notch. Highly recommend.

Achraf Rahioui

They really took care of me from the start to the end, with a huge smile on there faces , nurses , docs , receptionists Thank you Rockland ????????????

chloe meng

(Translated) The service attitude of the doctor is very good, the environment is very quiet, and there are not many people. Overall, it is very satisfactory. (Original) 医生的服务态度很好，环境很安静，人也不多，总体来说很满意。

Ahmed Shazly

They ripped me off by billing me for a full price of an appointment for trying to reschedule (for an emergency) claiming I took someone's spot. This previous BS statement was right after mistakenly telling me there is another free slot at a different time the same day. When I said that its not fair considering they twice made mistakes with my appointments and I didn't ask for refunds, they decided against my will to go charge my credit card anyway. It feels that I'm dealing with a mob not a clinic! A horrible horrible place to deal with, avoid at all cost!

Aida Marchei

Excellent professional and timely service. Highly recommend

Karim Khalife

Excellent experience all the way. Worth every penny. I had a relatively minor surgery to fix a nagging issue that was affecting my quality of life, and for some reason the public system did not want to operate. I was first seen by a generalist then by a surgeon. All I can say is that this clinic has changed my view of healthcare for the better. I only have good words. From the doctors to the nurses to the front desk. Thank you for what you do and keep up the great work.

Guy Grenier

(Translated) Really disappointed with my last call. However, I subsequently received a call correcting the situation. They quickly took action. (Original) Vraiment déçu de mon dernier appel. Cependant j’ai reçu par la suite un appel corrigant la situation.. Ils ont rapidement pris action.

Anne Roger

very good service, caring staff