Reviews of Subaru City (Plastic Surgery)

Simon Gorsak

Got a used Subaru inspected here before purchasing. Great folks in the service department, took the time to make sure I understood what was going on with the vehicle. Would recommend!

Matthew Field

Brad in Sales and Lori in Finance were super personable and never came across as pushy or fake, the way some car dealership employees can. We were given ample opportunity to ask questions about the vehicle, financing options, adding, and the like. Lori made the deal happen very quickly once we decided to proceed, so it’s great to have the procedural stuff done and over with quickly and be on your way. Would return for future vehicle needs.

David Curran

The Service Manager, Ryan was very helpful in resolving our car care issues. We really appreciated his flexibility and attention to our needs. He really stepped up to look after us. Thank you!

Kris and Brian

I had no plans to buy a car that day; had not even decided what brand. Based on Subaru’s good reputation, I decided to have a look. Teresa Anderson found me a Cross Trek (never heard of it before) and I loved it. It is thanks to her I bought a car that day. Such a pleasure to work with and she is so sincere! Highly recommend you go visit her!

Chris Buyze

Recently purchased a new vehicle from Subaru City. Nothing but great service from Richard Lavallee and the finance team. Richard was very patient and even though the whole point is for them to sell cars, I felt more comfortable here than at most dealerships. Left with the vehicle of my dreams, all the staff were very attentive, friendly and helpful.

Gary M

Dropped off my car for service, and Subaru City Uber'd me home and then back to pick up my car. Car was washed, service was fast and finished on time, everyone I met was friendly and courteous. Getting a vehicle serviced at a dealer is never fun ($$$), but these folks made it as painless as possible.

Sean Leighton

Weld failed on rear sub frame for sway bar mount on 2014 outback with 75000kms. We were accused of hitting something to cause the damage even thou there is no evidence of this happening. As the bracket is high under the car above the lower control arms and behind the bumper, no other parts are damaged or scuffed. So I will be talking with Subaru Canada about this issue and will no longer be using City Subaru or Rally Subaru for any repair work, services, or new vehicle purchases

Vita Knyazeva

Terrible service and company. We had an appointment at 11 to change the oil, instead we had to spend half a day waiting for the car. Nobody warned that when the meeting at 11, your car will not go to work at this hour, and in a few hours, and you have to wait here 3-4 hours. And they do not care that you have other things planned and you were left without a car . I don't advise anyone to deal with this company...

Katherine O'Leary

I had the best experience of buying a car at this dealership. Greg was fantastic as a salesman. He got me a great deal, was not pushy, was very knowledgeable and answered every question I had regarding my new vehicle. Lori in the finance dept. was also very friendly and helpful. Overall a great experience!

Christine Berg

Teresa made our purchase of a 2020 Forester a real painless pleasure. It was ready for pick up on the promised day with the new winter tires we purchased. Teresa was feeling under the weather when we picked up our new car but stayed to go over the features with us. Truly professional. We have referred Teresa and City Subaru to several people, and will continue to do so with pleasure.

Gyanu Tamang

Bought 2021 WRX Sport-Tech brand new and Carlos was amazing and easy to talk to. The finance weren't like other dealer's who pushes you to buy all the stupid packages. Overall the experience was excellent.

Laura Verbeek

Friendly, helpful and accommodating. Everyone was a real pleasure to work with!

Kyle Syriste

Ashton was a monumental support in helping me feel comfortable, welcome, and at ease throughout the entire process of purchasing my new 2019 Crosstrek. Never at any point did I feel pressured or intimidated to buy, but instead felt like the power, as a consumer, was in my hands (as it should be). He was quick to respond, a breathe of fresh air, a well of knowledge, and incredibly honest. Can’t recommend Subaru City enough if you’re in the market for a great brand, phenomenal experience, and an awesome Salesperson! 10/10. ☺️

Lisa Ford

Showed up, did the phone sign in,went in talked to Ryan about my vehicle ,they had my vehicle done in a very reasonable amount of time,happy with my service thank you

Sue Leighton

I highly recommend Mick , Doug and the entire Subaru City crew! This was the quite simply the best car buying experience . Knowledgeable, friendly, professionals . From the moment I walked in , test-drove and finalized the purchase this team was exceptional!

Kathy Bourque

Subaru City provided fabulous service this week. They promptly booked my Impreza in for a recall service when it became available, provided me a loaner vehicle for the two days I required and were professional and friendly during our interactions.

Kimberly du Plessis

My husband recently bought a used car from Subaru City. We have had no end of trouble with the service department since we bought it. The car had not had a full maintenance done by the previous owner and three weeks after the purchase we already had to put $700 into the car. We were told that they had to order a part in that is still covered under warranty and would let us know when it had arrived. Two weeks later my husband called and they still hadn't ordered the part. Now, almost a month and a half we're still trying to get a hold of someone at the service department to find out what happened to the part. Every time my husband calls he has to leave a message and no one ever returns his calls.

C P

Carlos and Matt made buying my new vehicle a breeze and not once from them to finance did I feel pressured. Very Happy with my new purchase!

Sarah

Had a wonderful experience here buying my first new vehicle. Every question was answered, no pressure to buy but got the sense that people were actually interested in me being happy with whatever decision I made. Doug and Paula were wonderful. Thanks for making my SUV dreams come true!

Adam Tundak

Bought a used Impreza one month ago and have to say that the experience of purchasing from Subaru City was amazing. Douglas Bodtcher was an immense help and a fantastic dealer to work with. He was helpful and informative, without being pushy in the slightest. In the end he worked out a deal that I didn't think I would get. The car was in pristine condition and handed over with everything checked over twice and cleaned. I would recommend anyone looking for a Subaru to go here and feel comfortable knowing they're in good hands.

devon hyde

I chose Greg Harrison to deal with for the purchase of a new Subaru Forester after reading positive reviews. I am happy with the attention and service I received. I really felt he was trying to get me the best deal for my vehicle. Paula is finance was also great to work with, going above and beyond to help make everything as easy as possible. Overall, a very friendly dealership and exceptional service!

Lord Scythe

Fantastic people, hassle free and no stress. Everyone there was super friendly and professional.

bob van schaik

I received a courteous early morning welcome when I brought my car in for service. I asked that the vehicle be ready by noon and Ryan ensured that it was completed on time. Under our current pandemic restrictions, Subaru City cannot offer shuttle service but kindly offered the UBER option. I was very surprised and pleased to find that my Outback had been washed, something the car desperately needed but was not expected. A great place to do business.

Lorne T

We had problems with our electrical system and the service team had helped us with this issue. They were fast and efficient and had me in and out in just a few minutes.

Emily Hill

Easy vehicle drop off and pick up for service. When my vehicle was ready I received a text message so that was convenient for me. My car was sanitized after service and before I picked up. All round good experience.

Kim Reck

Easy peasy! We live 6 hrs away and basically worked online and over the phone with Doug and Paula and today we made traks in our new Subaru...slick deal!

Jimmy Co

I just done my first schedule A maintenance service on my new Outback 2021 with Subaru City . As usual, their Service dept consistently provided me an amazing job-from booking appointment using their real-time mobile apps, they also …

Jaret Allen

Both Brad (sales) and Paula (finance), went over and above to ensure that we were able to pick up our vehicle early. Paula worked late on Saturday to email us all the documents. Brad worked on his day off so that he could be there when we took possession of our vehicle. Thank you so much.

Kevin De

Just bought a Subaru Crosstrek (2019) From Teresa Anderson, Such an amazing lady. I wouldnt even call her a "Sales" Lady, I'd call her a Client Experience associate, honestly, she took care of everyone of my needs, concerns, came in on her day off to make sure after my purchase my delivery experience was equally as satisfying. I forgot to ask her a question while I was there, and I texted her after the dealership closed, she was prompt and professional the whole time. If you're looking for either new or used, I recommend personally asking for her at Subaru City. You're in for a car buying experience that you wouldnt think exists. I did not feel any pressure and it was about "MY" needs never about what was better for her or the dealership. I'm impressed.

Ann Irine Guillem

Ken and Paula were very helpful in the process of me purchasing my first vehicle. I’m very happy with service.

Shawn D

The service dept is fantastic and this dealership actually answers their phone when you call them :). My windshield fluid froze up with our first blast of winter. They were able to squeeze me in on short notice to get it working on my way to work today. Not only that, but they also didn't charge me an arm and a leg when I was in dire need of a quick service call. Only 4 stars since their prices seem to be a little on higher side (on cars and parts), but if you would like better service it may be worthwhile paying a little more. At the very least, it's worth getting a price from them once you know what you want to buy.

Dave Artindale

I have purchased 2 veichles from this dealership. I have a love for Subaru, and was treated kindly by sales staff both times. However, the test of a dealership in my eyes is the service department. I have had nothing but issues with Subaru City. Treated with disrespect and rude attitude time and time again. I will not return nor would I recommend purchasing a Subaru in Edmonton for this reason. But please find yourself a sweet subie somewhere else.

Kathryn Wilson

The team at Subaru City were all great! Brad was incredibly knowledgeable and helpful and answered all my questions!!

Kazwan Sairhan

WE GIVE ZERO STARS BUT CAN'T POST WITHOUT AT LEAST ONE I ordered several parts for a vehicle, had to wait till all parts were in before starting the job, most were correct except the bolts, they sent us rear bolts we needed front! SUBARU CITY PARTS MANAGER IS REFUSING TO REFUND THE BOLTS BECAUSE THEY WERE SPECIAL ORDER EVEN AFTER THE "MANAGER" ADMITTED SEEING THAT WE WERE DOING ALL REPAIRS TO THE FRONT END AND ADMITS THE BOLTS WERE INCORRECTLY ORDERED AND YET REFUSES TO REFUND THEM!!!!!!! WOULD BE A DIFFERENT STORY HAD WE CALLED THEM WITH THE PART NUMBER BUT IT WAS THEIR REP THAT ORDERED INCORRECTLY ABSOLUTELY THE WORST DEALERSHIP EXPERIENCE EVER. VERY THANKFUL THE PARTS WERE ONLY $30 BUT THE FACT REMAINS THEY ARE JUST OUT TO RIP YOU OFF ANY CHANCE THEY GET!! NO WONDER PEOPLE DON'T LIKE DEALING WITH DEALERSHIPS In response we purchased 5 other order that same day for this vehicle and in fact was not cash but credit card all charged to the shop as well as 2 other orders in march for the same vehicle.

TC

Bought a car there for a family member, Brad was great. Parts department does not answer parts request emails on the form they provide so not worth using.

Kristen Marini

Super helpful and friendly staff and no high-pressure sales tactics. We love our new Subaru!

Kumaran Krishnamoorthy

Met Brad. Informative and nice person. Reply to owners response: Some used cars / suv's are priced at MRP @ when it was new. An Used 2021 Outback Convenience listed at $31288 but the new 2021 New Outback convenience as shown in Subaru Canada Website is $30995. I do understand that the Dealership wants to use current demand in used market due to low supply of new models.

Dayne Wegner

I brought my car in for some recalls to get tidied up and it was a genuinely good experience. This was my first time at their service department, and generally I go into a service department critically, looking for issues or BS that might …

Rob P

I had an excellent experience buying my Subaru from Subaru City. My salesman Greg Harrison was very helpful and not pushy at all which I greatly appreciate. He showed me all the cars I was interested in looking at and let me test drive any of them that I wanted to. When I chose the vehicle I wanted to purchase, I asked if I could possibly get it the next day to allow me to use it for my vacation and Greg and the whole team did everything they could to make it happen and I was able to get it the next day. I would highly recommend Greg if you are interested in buying a Subaru.

Franco Alo

I brought the vehicle in for its 50k km check up and two recalls. I specifically asked in booking the appointment that services a-c get done as well as the recalls. Upon arriving the rep recommended I go with maintenance service A. I should have said no but didn’t think better and said yes. Realized on the Uber home five min later it was a mistake. Tried to call, text and email dealer to tell them to perform services as I had originally mentioned. Instead got a callback almost two hours later and was told it was too late, not impressed given the number they text me from is supposed to be one I can easily reach them at. To top it all off, I asked they check my brakes because my Crosstrek has been squeaking for two years. Got a notice during appointment to confirm an additional service mechanic was recommending, $300 to clean brakes. I declined given I cleaned the brakes two years ago for the same reason and it didn’t fix the problem. Report said I had no history of cleaning brakes which is false given I just looked at proof of receipt this morning. So my own dealer can’t even get that right. To finish it all off, brakes squeaked the very first time I pressed on them trying to get out of Subaru lot. The rep may be nice, but I can’t help but think it’s because they are trying to upsell me when I have a very knowledgeable mechanic best friend with twenty years experience who tells me what services are worth my while and which aren’t. May start going to the other dealer as this has happened twice now and they still can’t figure out my brake problem, upsell me when I make it clear what I want and generally I just don’t feel heard.

Patricia To

My mechanic couldn’t figure out what was going on with my car so I took my Forrester to Subaru and they figured out the problem right away. Jonathan was lovely to work with, kept me updated throughout, and I was able to reach him easily throughout the day through text message to ask questions which made it so easy.

Nicole Harris

Had a very positive experience buying my first new car. If you're buying a car, check out Subaru City and ask for Greg Harrison! He is not pushy, has great communication skills and genuinely looks out for your interests first above his own. Lori in the finance department was also very patient and helpful. I'm very happy with my Impreza and will return in the future. Greg offers a personal touch and exceeded my expectations, would highly recommend!

Alain Labrie

Good day, Having close to no choice, went to the closest option. Still had to absorb the financial burden of car cie in their bad choice of parts providers. That said, if not obligated by laws, not sure the cie would have taken any action in this potentially dangerous end state situation metal particules exploding in their clients face already in dangerous road situation. Service was basic, and dealership team communication showed to be poor. No evidence of exchange between services and sales reps. and I didn’t come even close to be able to testdrive a future car interest and talk about getting a new Subaru at City Subaru in Edmonton. Now I‘ll have to insure my surroundings are informed of it. Have a good day.

Zain M.Cheema

They were Pretty organized with appointments and customer handling. Jonathan at service counter was really thorough, knowledgeable and helpful. The pick and drop service was a huge plus and worry free during the time my car was in for part installation.

Cameron MacRae

Excellent experience from start to finish. If you're buying a Subaru this is definitely the place to go! Ask for Ken Hutzal. He is very friendly, knowledgeable and really goes above and beyond for his customers. Lori and Paula in finance were also great to deal with, and made buying my first car stress-free and easy. Thanks to the entire team at Subaru City!

Parag Sharma

If you are looking for a fun experience with your car purchase, please ask for DOUG. Very professional, knowledgeable, charming, fun loving, easy going and helpful. I have known Doug for a long time and I highly recommend him. Best Car Salesperson I have even seen. 5 stars are not enough for a person like Doug.

N gjc

Ask for Greg at Subaru City! Greg made buying a car an easy experince and was incredibly helpful throughout the entire process. Overall, a very friendly service was received from all staff at Subaru City!

Jody Morrissey

From start to finish my experience with Subaru City was beyond my expectations! I found that this had a lot to do with my sales associate Teresa Anderson. Not only was she knowledgeable and professional; she allowed my experience to go at the pace at which I found most comfortable. She looked after my trade in and my new outback. I was never left wanting! Subaru City is definitely the place to go to by your next vehicle!

Fiona Song

Was a pleasure dealing with Brad B. And Paula in the finance office. It was a very painless no stress ordeal and am very happy with the vehicle I ended up with. First day or so I had cold feet but eventually I succumbed to the feeling of owning a car that doesn’t lose value easily and the comfort and quality of vehicle I’m going to gain over time. Truly a pleasure thanks a lot.

UV A

Recently got tires changed. Service staff is good, helpful and they were able to help me promptly. Jonathan, Ryan and the other gentleman were able to tire change as they were in stock thankfully. There is a communication error/blockage between the people who actually do the work and the people you go and talk to. 2 times after service my car wasn't even washed after the service. I had requested a basic vacuum but it was not done. So when picking up the car, they said, "it should be done" but it was'nt. The lady took my car, banged my car door out of anger and washed my car for 30 sec and brought it back. That could have been handled much better. The uber service is good but I prefer company shuttle as I sat/interacted with 4 uber drivers in 2 days. Now, with COVID, I prefer 1 car/1 driver instead of getting exposed 4 different cars/4 different drivers. No antiseptics were provided in the car and those door handles would be touched by so many people. I only pray for good health of all. Thankyou to the gentleman who filled the air when service was closed due to long weekend. Keep up the good work!

Chelsea Jones

Just bought my new vehicle and I was really impressed with Ken and Paula. I’ve bought cars off lots/dealerships before at this was way less pressure. Also, Ken went above and beyond to make sure I knew what everything in my new vehicle did and how it worked. He was very patient.

Amanda Rich

Bought a vehicle from Subaru City in February 2019. We were coming from out of town to pick up the vehicle on fairly short notice, and they were extremely accommodating to this. They were excellent to deal with through the paperwork end of things, and happy to answer any questions we had throughout the whole process. Everyone is very friendly! Would definitely recommend.

heena dhillon

I don’t know the guy’s name (wear glasses though) taking care of service appointments. But surely he is amazing in what he’s doing. I had my car with them for 4 hours for full service. To kill my time they book uber ride for pickup and drop off for me to the mall. Thank you man for this wonderful customer service.

Tomaz Santos

First time getting my sti worked on at this dealer, and I am pleased with the service. Unfortunately they weren't able to find one of my concerns with my transmission, but fixed my other concerns. The tech came out and spoke to me personally about my vehicle, which I appreciate. If I have other warranty work on my car I will be coming back.

Charisa Sonnenberg

I had a pleasant time at Subaru City. The staff was friendly, kind, and welcoming. Whether the Finance Manager or the Sales Consultant, both went the extra mile to help me purchase my new 2021 Outdoor Crosstrek (which I absolutely love). I am very grateful to Paula and Douglas for giving me such a comfortable experience. Thank you very much.

jordan 3434

I just wanted to say the crew over at subaru city is unbelievably great. I purchased a used vehicle recently and shortly after discovered a minor issue. The crew from sales to service to shop foreman were all great in making me feel that I was in good hands and that the issue would be rectified. The issue was fixed and they went above and beyond to return my vehicle due to my situation. Great job guys!!!! Keep it up!!

Kyle Masterman

No complaints. Customer service is great, have not had a reason to try anywhere else in the 12 years of owning my Subaru Sti.

Daisy Superdog

Always a nice group of people to work with. Recently, Ryan, at the service desk, helped me and he is a top class guy. I specifically enjoyed the fact that I could review my service results and give the OK for additional work in one massage. It saved me time and by the time I picked up the vehicle I was aware of everything. Good job. Having a car that I love and trust, in addition to a service department that gives this kind of service is awesome. I had my vehicle there again on 18 August 2021 and yet again had great service. Had good feedback that I could follow.

Melissa Piatt

Great service, awesome staff! I felt so important and love my new car.

Judy Lee

Very welcoming. Organized steps well to purchase car. Big thank you to Ken and Paula for a job well done.

Russell Macisaac

Great service as usual. Friendly staff .Would like to see waiting room opened back up as I use this time to view new vehicles in show room for future purchase.

DREAMCATCHERMEDIA INDOCAN

Ashton is the best sales person I have ever dealt with . He took me for a test drive and literally educated me about all aspects of that particular vehicle which I should know about before making a decision. Not just your average test drive guy , he is very knowledgeable and open minded . A must have test drive before you buy any car which you plan to keep for a while . He is a no pressure guy . No gimmicks no lies just straight forward talk and deals . Unfortunately we had to postpone the plan of purchase but I thought I should at least appreciate his effort and skill set . Kudos mate . We will see you soon .

Jess Farnel

Of the experiences I've had in car dealerships, the one I had at Subaru City was special and will always stand out. My partner and I were treated like valuable clients rather than just a set of numbers on a page. Everyone from our amazing salesman Carlos to the entire finance department went out of their way to make our experience better, and by the time we drove our new car away we felt happy and excited for the purchase we'd just made. Hands down an amazing experience, and a dealer that we'd happily recommend to anyone.

Zoltan Domahidi

One star for the Courtesy ride and one for washing the car after the appointment. The rest is very substandard. Details follow...Signed in to drop vehicle for servicing at 10:40 ( appointment scheduled for 11:00). Representative informed me …

Esteban Devault

Very easy to deal with. Doug drove each model and colours I was looking at buying so that I can see/test them.

Dwaine Ronnie (dronnord)

Doug is a rockstar.Literally. We wanted an Outback at a price that was not conducive to their stock. Too bad, because I really , really wanted an Outback. Covid has decimated the Auto Industry and Subaru City is killing it in sales. Everybody else knows what I have known for many years. Subaru's are #1 for lots of reasons.

Dorothy Jedrasik

Got my winter tires put on, also my windows were reset as they were malfunctioning and my molding was fixed on my driver side door. I love my Outback. Bonus was having Doug help me figure out maps on my screen and then all these shortcuts that I has no idea. He improved the sound of my radio by adjusting the base. He moved some icons I never use to another screen. When I got to my car, I noticed that they cleaned inside including my leather seats, left me a bottle of water and my car was cleaned. What an amazing service. High praise for Subaru. Thank you Bill for your wonderful salesmanship in helping me buy my Outback and also to Doug who answered so many questions about my screen, map, shortcuts. He did not have to help us but he willingly did and he was so enthusiastic. Best.

mikey pro

Full disclosure: I know the general manager. That said, the entire staff are helpful and cheerful. The premises is well thought out and the customer lounge (for people.waiting for their cars) is very comfortable with large TV, coffee, and bottled.water. What I like best about this place is that there are no high pressure sales tactics at this dealership. The sales people are around but give you your space while you kick the tires. Second review: Took my Outback in for a major service. Had to make arrangements beforehand but the dealership provided me with a loaner. Once I returned, the service advisor went over the entire bill and answered any questions I may have had. Very professional service. If you're looking for a Subaru in Edmonton and area, this is where I'd go.

Jephson Stirling

I had a great experience buying a new car for the first time here. Everyone I encountered was friendly, professional, and knowledgeable. I didn’t feel pressured to buy a car, or pressured to go to the next model up. I wouldn’t hesitate to return here when it comes time to buy another Subaru.

Dan Whiteside

Matt is a great salesperson and really went above-and-beyond. He was both friendly and attentive to our specific needs. He took the time to get to know us and worked really hard to get the vehicle we wanted.

Gary & Cheryl Krueger

We bought a Crosstrek from Subaru City and had a very positive experience. The usually stressful situation of having to buy a new vehicle was made easy and comfortable; no pressure or coercion. Greg Harrison is an amazing guy! So friendly and helpful; we really felt he had our best interests in mind and works very hard to accommodate our needs. We will recommend him and Subaru City to our friends and family.

Cathy Gagne

I went into look at buying a WRX and was greeted by Douglas - from the initial contact he was courteous, friendly and helpful. This helped me relax a bit as buying a new car can be very stressful. Douglas had me try out several different WRX's and even provided a map he put together explaining where to go and what features to try as COVID made it difficult for him to come. I finally decided on the 2020 WRX but no automatics were to be found in Alberta - Douglas began the task of finding me one. A great amount of time had passed and I was getting "hangry" Douglas went ABOVE AND BEYOND offering me his lunch - which I ate - Thank you Doug! One was located in Vancouver and we struck a deal. As I waited for my car many a texts and phone calls were patiently returned as I kept changing things up. Finally my car had arrived! When I picked the car up Doug was so very thorough, marking the important pages to read in my manual to showing me every important option including helping me set my phone up and setting up stations that were worth listening to on Sirus Radio. As well, he introduced me to all the necessary people and added an extra gift giving my son and I matching Subaru mugs!! I know its the job of a salesperson to sell you a car but Doug made it more than that helping make my dream car buying experience unforgettable. I would strongly recommend anyone looking for a Subaru to contact DOUGLAS BODTCHER - you will be treated to Starbucks coffee on him and if your lucky, you might even get to share his lunch!! THANK YOU Doug, for such a fun buying experience! A special shout out to Paula in the finance office, your little treat bag was very much appreciated as was your professional advice and most important your amazing personality that was infectious - wine on the patio IS going to happen!! I am very happy to be a part of the Subaru family!!!

Ghorock5

Was great working with Brian over buying my vehicle. Great friendly service and made the process smooth.

Sharon Milner

Normally I always give the five star rating! I did 4 stars this time - everyone was super knowledgeable & friendly. Great experience but COVID made it a little bit different for me once I get used to the procedure - definitely 5 stars!

D L

Needed to get my stereo and fob fixed, as the door lock wasn't working and the stereo had locked me out (needs a password). When I first came in the mechanic told me and the service guy I was dealing with (who was actually really helpful, I think it was Rob? he had a great mustache anyway...) that the fob needs to be replaced as it isn't responding to the new battery he put into it, as well the stereo couldn't be accessed so that needs to be replaced too. That was fine with me, so I ordered a new fob from them for $300 and booked a second appointment with a mechanic to have it programmed two weeks later (once it arrived from their warehouse). When I came back in things were unfortunately not very professional. I was told the fob was not actually the issue. Turns out there is a $1700 computer part inside the car that needs replaced. BIG surprise to me, as it was not mentioned on the original diagnosis or quote. What's worse is that then I was told they wouldn't refund me for the fob (that I now did not need), as it is a computer part and they don't refund computer parts. To me it seemed like I was being hit up for $300. I had to argue with them awkwardly in front of other customers for over 20 minutes before they refunded me for the fob. The first thing their customer service guy said to me when I explained the situation and asked for a refund was "did you try to program it yourself and mess up?" No, guy. I bring my cars to you because I don't know the first thing about fixing them. But, apparently, neither do you. Not overly professional. Jordan and Ryan I believe were the two people at the parts department I had to deal with. Not very understanding, professional, or courteous. Unfortunately, I'll have to deal with third party mechanics from now on.

Kevin Fabisch

Great customer service, however I had to make a special trip/purchase toprovide my own tire last minute due to a stocking error.

Pieter Prinsloo

My car was acting a bit goofy so I phoned up the dealership and was connected with Jonathan in the service department. I explained what was ailing my otherwise trustworthy car. It was refreshing to speak to someone who was technically inclined and was able to offer suggestions as to what was going on. I ended up taking my car in for a once over. I was quoted for an hour’s worth of work, which ultimately wasn’t needed as my problems were easily diagnosed and a remedy was offered. The dealership was able to shuttle me back and forth via Uber to my hotel, at no charge to me. I am happy to confirm that no major issues were identified with my car, and my dealings with Subaru City was top notch and second to none.

Lori Mena

To: Doug, Lori & Paula, thank you so much for a great experience buying our SUV! We had visited a number of other dealerships & have to say you guys were so much more professional & great to deal with. We have already told friends to come see you guys if they are in the market for a vehicle. Thx again! Lori & Marcelo Mena

Crazy Taco6997

I've been driving Chrysler products ever since I started driving, and I'm 24 years old. I was hesitant on stopping by here because I don't know much about imports or Subaru in general. Happened to see a beautiful 2018 WRX in World Rally Blue that I just had to see. Brad from sales was really good at explaining the details to me about this car and was super friendly with no pressure at all. And Paula from finance was also really friendly and was able to help me with my financial questions and really took good care of me. Thank you so much Brad, Paula and Subaru City for helping me with this decision. PS. ZOOM ZOOM

S Jew

I purchased my Forester here and they have been amazing...their support of military/veterans/first responders is wonderful...my Service K9 Snoopy is always treated well and is so comfortable when we stop in for work or purchasing parts...thank-you for taking such great care of us and treating us like family...

Anne Bradley

Subaru City provides excellent service for their vehicles. Theybsre honest and upfront about costs. They texted with updates on my vehicle in a timely manner!

Natalie McIntyre

I had a fantastic experience at Subaru City. Teresa Anderson is a fabulous salesperson - she went out of her way to make sure I was making an informed purchase and to make sure I was 100% happy with my vehicle. So thankful!

Doug Kiss

Staff was great as I was on crutches. However I specifically asked to have the menu on the dash reset and still not done. Would have been nice if they Cleaned my backup camera. Otherwise great service

Jonatan Billiau

I hate writing negative reviews, but... I bought a car here 3 years ago and I still have nightmares about it. It involved 6 painful hours of waiting, discussing, "checking with the finance guy", charging "admin" fees, upselling bogus warranty etc. Basically everything you hate about buying a car. By the end of it I felt so tired I just wanted it to end and bought a vehicle. My engine light came on about 2 hours into driving the 4 year old "fully checked car". 3 years later I still get spammy emails, phone calls to my cell, letters to my home address, asking me to bring in the vehicle, asking me to refer my family. I would stay far away from this place.

Mariusz Bereznicki

“Highly Recommend!” From the moment we reached out with a brief inquiry, Matt Funk (Subaru City) was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. It could not have been more seamless and pleasant. Matt’s attention to detail and our satisfaction was unparalleled, going above and beyond in every aspect. Great buying experience.

Thomas Stahlke

Subaru City service staff are extremely kind and helpful - they treat you right. I was able to drop my vehicle off, without an appointment, and have it repaired in a timely manner. Any discrepancies in billing are kindly discussed, because they clearly care about your business and satisfaction.

Tessa Hughes

We recently purchased a used Toyota Rav4 from Greg at Subaru City and it was the best used car purchase experience!!! Even though we live across town, the dealership was easy to get to, and near a lot of other dealerships in the Mayfield industrial area so it was easy to find. The whole process they were very mindful of safety and made sure the car and everything was clean and sanitized before our arrival. Greg was super friendly, made sure our kids were happy and even gave us water bottles for our test drive! This was definitely a no-pressure environment and we got a great deal on our purchase. I also loved that there was a TV upstairs to keep our kids happy while we filled out the paperwork, and they never seemed annoyed that our kids were there (which some places would be!). Greg really knew a lot about Japanese cars (not just Subaru but Toyota which we happened to be buying!) even down to the year, make, model etc. They really went above and beyond, and even cleaned the car a second time before we took it home (even though we were the last ones in it and it had just been cleaned!) I will not hesitate to recommend this place to all my family and friends who are looking for a great deal on a used (or new!) car in Edmonton!

B Hezzy

I had some key work that had to be done on a used vehicle and Jared K (the mechanic) did an absolutely fantastic job. He did a great job diagnosing the issues and was so diligent in walking through the problems with me. He then insured that all things were taken care of with such perfection and a professional touch. Jared and Jonathan R(service advisor) kept me informed throughout the whole process. Very impressed with Jared and must say that he put my trust back in dealerships and would highly recommend Subaru City for their work. Jared thanks so much for making my sons first ever car attainable and putting the biggest smile on his face. ????

marla santiago

Douglas was awesome! He definitely knows how to make the experience of buying a vehicle appropriate for customer's preference and needs! Couldn't be happier with our purchase and experience. Would give 6 stars if possible.

Vee L.

I've had my previous car for 14 years, so purchasing a new one was a little bit over whelming. I came into this dealership and had Greg Harrison help me and my husband out. He was friendly at first. I came in and test drove the Legacy 2017 and the Crosstek 2017 and was debating between the two. I came in with the intention of purchasing a vehicle but just having to figure out which Subaru vehicle I wanted. When I couldn't decide, he said "give it a couple of days and come back". A couple of days turned into a week as our schedules didn't align. But during that time I checked out other vehicles to make sure I wasn't absolutely in love with any other vehicles. I went and ended up taking a look at a used 2015 with a tech package, and fell in love with the pricing. Ended up purchasing it. Greg sent me a text a couple of days after I had purchased the vehicle just to see how I was doing. I had said "I'm sorry but I went ahead with another vehicle". He then shot me a text saying "Thanks for wasting my time". I was taken a back by the text message. I understand that salesmen are on commission but that response was not necessary. He then sent another message stating "I hope they treat you well". I took it as a snarky remark as the first text message was a little rude. I deleted the message and took the high road and didn't respond. I would still recommend this place to my friends and family but not that particular salesman.

Bryan Ewasiuk

While their service department may not be the cheapest option out there, you get what you pay for: quality work, done on time, and there's no hassle. Booking appointments online is easy and the drop-off/pick-up experience is seamless. Its been a few years, but my sales experience was great too. If Ole Hansen still works there, give him your business if you're in the market for a vehicle.

Daniella Ortega

Had a great experience at Subaru City. Matt was courteous, knowledgeable, and kept me updated on the status of my 2021 Subaru Crosstrek. Finance office was very polite and helpful. Such a smooth experience here, I highly recommend.

Alejandro Sarango

Friendly staff, will listen to your needs and recommend you vehicles and trim to suit. They do not push you to buy a vehicle outside your budget, in fact they will recommend within your budget or lower. I will definitely return for any future vehicle needs. A big thank you to Douglas Bodtcher for all his help during the selection and purchasing process. Would recommend his services for your inquiries and vehicle needs.

Angelo

This was the easiest dealership I have worked with. I was in and out in 2 hours. Subaru City was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Subaru City.

BiJi

Went there ready to buy an impreza and met a sales guy name Ken. I honestly doesn’t know how he does his living. Very condescending, spent 40mins in the office and never even talk about the price of the vehicle we intend to buy. A really big waste of time and never got talked to in this manner. So the question is, why such a poor customer service? We left there angry because of his condescending tone and got ourselves a vehicle elsewhere with someone that actually want to work with us. To you Ken, not sure how you got all the awards in your office, but it certainly look like you gave it to yourself. You can reply whatever you want but it won’t take away the fact that you gave a piss poor service and EVERY should avoid dealing with you.

Thomas Scott (Thomas Culture)

Amazing service! Above and beyond what was required. I real completely taken care of when I get my vehicle serviced at Subaru City. 10/10

Alan Wong

Great experience in Subaru City. Friendly staffs. Highly recommend their sale and service. Stephen Duff is very professional and helpful. Thank you very much.

Andy Cai

I recently bought a Sti from Subaru City and the sales associate, Ashton who was really helpful during my purchase. The test drive was very professional which was the key reason that I decided to buy this car. He didn't really push me to buy the car like some other dealership and he also tried his best to give me the deal that I wanted. So I highly recommend if someone wants to be a Subaru fan, then Ashton is the person who you want to talk with.

Taylor Palko

Amazing experience, night and day how experienced the staff are at the dealership and I speak very highly about Matt and Paula they were amazing! Any questions you have they are there to help!

Margolee

I purchased my new Forester in January and I am very satisfied with my purchase and with the help that I've received from Bill Wong. He is extremely knowledgeable, helpful and patient. He has been very quick to respond to my questions. I recently had an issue with my remote starter and thanks to Bill, he was able to connect me to Certified Radio and the issue was resolved within minutes! I've only had my Forester in for servicing once, but they were professional and very accommodating when I had to pick up my vehicle outside of the service department hours. I highly recommend Bill and Subaru City to my friends.

MC JC

Took my STi in for a cooling system flush and refill. Was done quickly and at a reasonable price. Also had an issue with the overflow/expansion tank cap popping open. They took my vehicle back in right away and resolved the issue at no charge. I'm usually wary about going to dealerships. But Sarah from the service team was amazing. :) Thanks Sarah for the wonderful experience!

Jason G

Doug was great at walking us through the purchase of a new Forester. He was kind, honest and had great communication throughout the buying process.

Joel Teeling

Incredible experience! I purchased my 2013 Legacy through Jim Bartzis and was thrilled with the level of service I received. Jim is always friendly, not pushy in the least and genuinely cares about his clients. I've also received impeccable service from the service department. They are attentive and knowledgeable. Overall, dealing with Subaru City has been one of the most positive experiences I've ever had when purchasing a vehicle. I would HIGHLY recommend both Subaru and Subaru City!

Breanna Fraser

I have very mixed feelings about this review. The buying experience was fantastic I was super excited to drive away in my brand new 2019 Impreza that the salesperson Teresa searched and searched and found me the last one in Vancouver. I was over the moon with the service and experience I was receiving it made me extremely confident I made the right choice. However, when I brought my car back to get my winter package installed there was miscommunication about the appointment and the situation was not handled professionally what so ever. The employee yelled at me and treated me very disrespectfully and I have never felt more uncomfortable and disrespected in my life. It makes me sad because I love my car but I do not feel comfortable going back to this dealership for service to my car in the future.

Tara Davies

Got my little peanut from here !! I love it ???? ! Also the experience I had at this dealership was amazing!! I had visited 4 other dealerships that day , I have also purchased new cars in my life and hands down this was the best experience l! I even had something that needed attention after I left the lot and they are taking care of it for me!! I am just amazed at there staff ! Shout out to Carlos the Manger Mike and Paula!! You guys are amazing keep up the good work ???????? ty so much you guys the dogs are so happy to have a window each now!!

dong daguo

Matt the sales manager was very kind and introduced their new Forester to us. Like the experience there.

Kushal B

I found service fast and friendly. I will definitely go back.

Rick Radke

Sales folks are excellent. They are very knowledgeable and I find they make suggestions with the clients best interest in mind. The parts Dept folks could be a lot more friendly and helpful.

Chad Birkbeck

$400 dollars to change a block heater cord, this just proves why I avoid getting my maintenance done at a dealership. They wouldn’t just sell me the cord, I had to pay for the block heater kit ($270) now I have new spare block heater sitting on my passenger seat(smh) cause my old block heater is working fine. Than I was billed $130 to replace the cord, I am giving Subaru city 2 stars cause at least its working but I can’t help but feel ripped off.

Corey Sill

I called another dealership in town so that Subaru Recall Campaign WTM-73 could be completed on my car. The other dealer informed me that I must order the parts myself from Subaru of America. I declined to have my recall work done at this dealer. I went to Subaru City and was immediately greeted by a service adviser. I informed her that I required recall work on my car. I handed her the VIN, then she asked me if this was a US market car and I replied yes. At the same time she updated my address with Subaru and offered a selection of times to bring my car in for service. The times that she offered worked wonderfully with my schedule. I am very happy to have chosen Subaru City. I will submit an update once my recall is complete.

Carter Ruth

Worst service I’ve ever had rude over the phone service manager hung up as he didn’t wanna here my reasoning for being upset finally picked up the car got my car back with the glove box hanging off not put back on to witch after I got them to fix that leaving I overheard the manager say to a coworker that he wasn’t gonna say anything and I quote “rat him out” for not checking through the car nothing will be service here again and I will be making sure word gets around.

Christine Archibald

I had a wonderful experience at Subaru City. Christopher was very helpful, knowledgeable and patient with me asking many questions. I would highly recommend Christopher to anyone looking for a Subaru vehicle. Thank you Christopher!

zinovia hardyharhar

Greg was great to deal with. He got us into a brand new ascent in less than 48 hours

Justin Nichvalodoff

Brought my car in for an airbag recall. Done within the same day, and driving away my car seemed to drive smoother! Not sure if they did anything but definitely 10/10 service

Jerrold Jabat

I went to Subaru City as its the closest Subaru facility here in Edmonton from where I live as I had an issue with my newly acquired vehicle. The adjustment panel in the driver seat came off a bit loose and as it turned out the bracket connecting the plastic cover to the seat was broken. I called and was so glad that they had an open slot for a service appointment the next day. I arrived at Subaru City and was immediately accommodated by a service advisor and he took a look at the panel. My issue was solved in around 30 minutes of me parking my vehicle at the facility. The appointment went quickly, smoothly and as painless as possible.

Robert Noseworthy

Great experience. Travelled from Calgary to purchase a vehicle here and was not disappointed. Pricing was great and Greg and Lori were very accommodating. Thank you for everything!

Sherwood Supa

I gave 3 out of 5 stars because we were not able to close the deal, but the sales person i was dealing with definitely deserves a 5 out of 5! If you ever decide to buy a Subaru at this location ask for Teresa. She was great and she was willing to really work with me to get what I wanted from pricing to payments and to the color and make of the car we wanted. She was willing to go the extra mile for us, to get us the best deal we could possibly get. It was unfortunate that the deal fell through during the financing stage, because Subaru didn't want to approve us for there inhouse finance and wanted us to go into bank rates and longer term. Which was a deal breaker for us because that was the main reason aside from the car (which was our second choice) why we wanted to go with them. But if Subaru is what you are set on I highly recommend Teresa in sales 5 out 5 experience with her.

Theresa Warenycia

Friendly service department! Excellent experience. Thank you Jonathan for explaining everything so well.

charpiemarkers -

I couldn't be happier with the service I received from my salesman Doug, and the backend paperwork that both Mick and Lori helped me with. Even the small touches like a hand written note in the mail after I purchased my 2020 Subaru Forester Sport just goes to show how this team goes the extra mile!

Nicole Prokop

Subaru City was amazing when my car got broken into. I was leaving the city and had to leave my car there until my new window showed up. They made sure it was covered and brought it inside overnight and on the weekend to make sure it was safe. Not only did they order the window on the spot but they were done the day of its arrival and before I was back in the city. Their later hours for pick up worked perfectly and I was able to have my car before work the next morning. Seriously above and beyond. Thank you!

Connor Duke

Just finished off purchasing our 2019 Limited Forester from Ashton; was a great experience all around! We were very indecisive and everyone there was very patient with us and took us on multiple test drives over various trips into the dealership. Very knowledgeable and friendly staff, never felt too pressured and always answered our endless questions or got back to us very quickly with the answers if they didn't know them right away. Ashton was great and so was Paula in the finance office. Very organized and accommodating off our schedules. Highly recommend.

Eunice Doucette

It was a really positive experience in dealing with the staff (Matt and Lori) at this Subaru city during our purchase. Matt was great, friendly and most of all listened to our concerns. He kept us up-to date during the entire process from the sale to delivery updates and getting our car ready to leave the lot. Thank you, Matt and Lori for listening to us and made our purchase a painless and stress free experience.

Teddy Rapati

The Service Department team is very helpful. I have been able to get answers to challenging questions. The mechanics outback (Outback? hah hah) are more for quality than rushing to the next job. I recently needed the Timing Cover seal replaced. Big job. It was completed in the time anticipated. Now with it being spring time the engine compartments get really dirty. Most mechanics would have just cleaned the necessary area. Nope, the WHOLE engine compartment was completely clean. AWESOME!!! The purchase of your new vehicle is important. The team that maintains it is critical. We have had various mechanics, (you know who you are :) ), work on out two Subaru's. All are terrific. (This next section was posted shortly after our second Subaru purchase) It's always nice shopping for a quality product. And Ken Hutzal knows it!!! Easy going and never pushy. A nice change from other places. Subaru looks after engineering and function before glitz and glam.

Carolyn J

Got my car serviced at Subaru City. Very friendly, efficient, personable and left my car sanitized. I enjoyed a nice bottle of cold water while sitting outside in the sun waiting while I was self distancing.

Rosanne Beuker

Very satisfied with my experience and new purchase at Subaru City. Doug in sales was very easy to work with and accommodating from the beginning. He is there to help before and after. Great service!

Corey Dosco

Thank you so much to everyone at subaru city!! Especially Greg the wonderful salesmen that helped me through every step of the way. It was such an awesome experience dealing with people that actually want to help you get into a new vehicle for what you have budgeted for. The finance team did such a great job with me and made sure I knew exactly what was going on every step of the way and answered every question I had. Thank you again subaru city!!!!! Only had the wrx for one day and I'm already in love with it!!!!!!!

J LS

Took my Subaru for warranty service a few months ago. I did not purchase from them but they went above and beyond to make sure I was taken care of. On-top of a time sensitive schedule and the requirement of a vehicle, they didn't hold back any inclination to help. Where as the Southside Subaru just told me they couldn't help me even despite explaining the severity of the situation and the recent loss in my mother.

bazzinga75

Just picked up my 2020 Subaru Impreza Sport! I couldn't be more impressed. My salesman Doug, and Lori in finance, walked me through the entire process, answering my hundreds of questions. they were extremely personable and friendly and easy to deal with. Making the whole experience quite enjoyable from start to finish. Highly recommended!

Cornel Popescu

Always professional people ready to help, I bought a couple of cars from Subaru City, never disappoint about, also maintenance it's great. Thank you for your services. Cornel

Kelly Keen

Friendly, Helpful, Lived up to their timelines. Work done well & efficiently

Keith Ambury

Excellent service from Subaru City. Their courtesy and professionalism is beyond reproach. We have used this dealership for in excess of 15 years and have never encountered a problem that hasn't been resolved to our satisfaction.

Paula Rosvold

Chris was so easy to deal with; he respected my budget abd preferences and offered the perfect car for me. Great experience, looking forward to graduating to a Subaru for my next purchase ????

Mark Williams

I had an appointment to change my air bags due to the recall. Subaru City estimated that it might take 3-4 hours but the technicians that did the job got it done in 2.5 hours. I was very pleased that the job was completed quicker than I expected. When I returned to my car they had a plastic seat cover over top of the driver’s seat and a bottle of water waiting for me. I appreciated the gestures. I’ll be back when I have to service my vehicle again.

Bekki Kostyshyn

Rio was absolutely fantastic to deal with! We must have been there for almost 3 hours the first day checking out all the options and going for test drives to figure out which vehicle would fit my life best. I decided the next day to buy a 2018 Impreza. I was strapped for time and was only in the city for an appointment but him and Paula from finance got everything going and we were able to do a good portion over the phone. Lori from finance took care of the rest. It was the most stress-free car purchase I have ever experienced! I've never had a good experience at a dealership until this one and have actively put off going to one for anything more than I absolutely needed for a little over three years. Because of this I didn’t enter the dealership with the best attitude. Rio was patient though and gave my husband and I the space we needed to do our own look through of everything that was on the floor. He paid enough attention to come by and give us more details if we lingered at a specific vehicle but never hovered which we were extremely grateful for. He’s definitely one of the most down to earth salesmen I have ever dealt with! Even when we were comparing other makes and models to Subaru he never once put down another brand, only listed the pros and cons of both. I’m pretty sure that’s what sold us on buying from this dealership. Thank you, Subaru City, for having so many amazing people on your team!

Hussam t

I went in to Subaru City after seeing another mechanic who wasn’t able to complete an install for a faulty ABS control module. It was a significant purchase, upwards of 2.5k. Once I took the car home, the problem kept coming back. At this point I was incredibly frustrated since the problem had not been resolved after spending so much time (4 visits over 2 months) and money. Discussing the issue with front line service staff, no solution was apparent so I took my problem to their service manager. I’m so glad I did. After explaining my issue, he said that he promised to treat me fairly, and he did. Took my car back in and after a lot of detective work, they found the fault was with a shorted break light wire. They resolved the issue and did not over charge me for the complication. I really appreciate the honesty and integrity they showed, and that they resolved the problem while minimizing the hassle for me as much as possible. Many thanks to the Subaru City service team

Kathleen Hilsden

I was certain I was going to upgrade from my Crosstrek to a Subaru Ascent so went to Subaru city and Doug helped me out. I was able to test drive the Ascent by myself, Doug suggested I test out all the controls while out and there was no formal time limit on my drive- it was great because other places there is a set route and the salesperson comes with, it's so much better when you can test drive the vehicle on the streets you will mainly be driving it and not being told to try all the buttons while driving. Doug was the opposite of a typical car salesperson, he is there to help you choose and purchase a vehicle not sell you on one. He is knowledgeable and has a competitor comparison guide for you to check out- which is also a huge help because if you haven't searched online for months(like myself) having this resource to review is tremendously helpful, even just for dimensions and specs. After my first test drive and info session Doug didn't pester me afterwards and I ended up going in for a second test drive. In the end I didn't go with the Ascent and chose a different brand of vehicle and Doug even referred me to a better dealership than the one I was using and followed up with me to see how the process elsewhere was. Doug is a true asset to Subaru City. You should choose Subaru City if you are either thinking of purchasing a Subaru or just on a new vehicle search, all of the sales people are great, but I would 100% recommend Doug.

Michelle Hoover

Wonderful staff at this dealership made the new car shopping experience enjoyable. No pressure, accurate information, informed staff, friendly staff and a vehicle that is amazing! Dealing with Teresa Anderson for sales was fantastic! She addressed all of our concerns and requests. We will definitely recommend this dealership to all of our family and friends! Thanks Teresa and Subaru City!

Ed Gibbons

My visit today was very smooth and not one complaint! Trying to get a appointment; being on hold waiting for the service department to pick up. 22 minutes. Yes I could have hung up and tried again, but this was the second time in two days that I was put on hold. It would have been better for the operator to ask for my number and had given a call back when it wasn’t as busy.

Lacey Whitten

I would rate the dealership as alright. The sales department was always friendly (they typically are) but I’ve struggled a bit with the service department. They were always very nice but I had to travel to the city 3 times (from 2 hours away) to get warranty work done as the wrong parts were ordered. Jonathan was apologetic about the situation but I never did hear from their service manager although I had expected to. I appreciate their loaner car program but it may be a good idea not to be down a customer’s throat about “filling the gas tank” on it when it has first off, travelled 12kms and second, has involved the customer travelling 1400kms due to a dealership error. Other than warranty work, I don’t know that my car will be back to that dealership for service work. I doubt I would stray from Subaru when I purchase another car but I doubt it will be from this dealership.

Bart J

5 stars for experience purchasing a 2020 Forester with Christopher Oteiza. Throughout the buying process Christopher was available via text, phone, email, and in person to field questions/requests. He helped educate us on the vehicle, set up the initial test drive, presented our negotiated offer to management, setup a 2nd test drive, and ensured final delivery of a beautifully presented vehicle. If you want to learn all the little tips and secrets hidden in a Subaru, ask for Christopher.

Smiling Back at ya

I have just purchased my second Subaru from Mr. Ken Hutzal at Subaru City, and I can say that I would not have gone to any other dealership. Not only did he once again find me the perfect car, but he worked with my budget and made sure all of my car buying inquires were addressed with professionalism and patience. In the past I have felt very uncomfortable with pushy, eager sales people, who didn't care about me as a consumer, they just wanted to close the sale. Not once did I have this experience with the Sales and Finance team at Subaru City. I would highly recommend everyone to drive a Subaru and shop at Subaru City, but mostly, I would endorse Ken Hutzal as the car professional that you can trust. Thanks again for my sweet ride!

Sharon Shalewa

Fantastic service at Subaru City. I highly recommend them, their prices are reasonable for repairs, oil changes etc and they have great customer service.

Justmyopinion

I just recently purchased a vehicle from this location and can say that the entire experience was very good. Greg was helpful, knowledgeable, friendly and genuinely cared about getting me in the right type of car. I feel comfortable calling him with questions or concerns at any time. He truly cares about his customers and is willing to go the extra step for people. I would recommend this location to anyone looking to buy a Subaru. UPDATED REVIEW: I am very disappointed with the service department. I still love my vehicle but have found a different place for servicing and inspections since I do not appreciate getting hit with an enormous bill for unnecessary work and parts every time I take the car in.

Joanna Wong

Very pleasant car buying experience. Bill, our salesman was very knowledgeable and patient with us. No high pressure selling but eager and enthusiastic about Subaru vehicles. Laurie was also great to deal with - she was the person who offers the extended warranty and the protection packages. Overall a pleasant experience.

Jacob Purschke

Check out Doug B. at Subaru City. Great, easy-going guy that's not trying to give you the hard sell. He is the embodiment of excellent customer service in that he is very attentive to your needs; you can tell that he's not happy if he thinks you aren't. Just an example: a few minor accessories were missed when I picked up my car (to no fault of Doug's), and the very next day he drove to my place and picked up the car and got the parts put on it for me.. even leaving a courtesy vehicle in case I needed to go somewhere. If you are looking for a new set of wheels and you want to feel comfortable and well taken care of through the whole process, Doug B. at Subaru City is your guy!

Daniela Hristova

Recently I had my crosstrek at service with Jonathan and I was pleasantly impressed with the quality of his work. Jonathan made sure all of my questions were answered and I was well informed, and comfortable throughout the whole time my …

emilie3787

Been going here for almost 5 yrs. Staff is always friendly and super helpful. Always in a good mood.

Peter l

Dion the Techinian went the extra mile to help reset our forester tailgate cuz it wasn't closing on after hr Thx again

Scott C

I recently had a family member purchase a brand new Subaru and we had a terrible experience, from sales staff to management. Among other concerns (unclear pricing and questionable sales tactics), when we observed an obvious dent and paint chip on the vehicle upon delivery, the sales person (Jonathan) was quoted as saying "no car can be perfect" and proceeded to make rude remarks about how picky I was until a manager intervened. While the issue was escalated and addressed, all further communication from management soon faded. There are some hidden gems here - from the folks in financing to the people in service - they were fantastic. Having said that, I will drive to Calgary to avoid dealing with this dealership when I purchase my next Subaru. There is simply no excuse for rude and unresponsive sales staff. *It is worth noting that we were offered a cash discount for a 5 star review, and as you can see, Subaru City, based on this experience, doesn't even deserve 1 star

Natasha Redondo

Super happy with my buying experience with this dealership. They take their time, explaining everything to you, making sure you know the ins and outs of your vehicle. It’s nice to have knowledge about the new vehicle you’re going to buy, as a lot of places will just rush you out the door once you’re signed. Big thank you to Matt Funk for selling me my 2020 WRX STI Sport Tech! And thanks to Lori and Paula in finance.

Patrick Erickson

Outstanding service. Jonathan and Ryan were phenomenal service reps. Did not pressure me into anything and were thorough in their explanation.

aaron bay

We worked with Carlos to get a new Outback Outdoor XT, he was so professional, easy to talk to and worked for the best deal for us. He knew everything about the vehicle and the market and at no point in time did we feel pressured in anyway. If anyone is like myself and feels uncomfortable in car dealerships go see Carlos and it will be a completely different experience. The dealership is well laid out and everything was completed at an appropriate pace. Everyone was very friendly and I recommend this dealership to anyone that is looking for a relaxed car buying experience.

Ciro Rezende

Matt Funk and Lori were extremely pleasant and treated us very nicely at Subaru City. Loved everything about my experience there and don’t have any complaints. Will definitely recommend this to friends looking to purchase a car!

Isaiah Friesen

Ordered a part that needed to be special ordered in. Perfect no worries. As it’s not something anyone carries that often. Now we’ve been waiting on this master cylinder for the past week. Followed up yesterday and was told “would arrive on either on the 12 or the 13th (today). Called this morning and was told the part has been in since Friday. Thank you for the lovely communication and the fact the box has the receive date written on it is just icing on the cake. What a load of garbage with communication from here with the parts department - I get it’s COVID and you might be short staff. But 5 days is a joke.

Alisha Batstone

We just bought a new Subaru Forester from Ashton. He was knowledgeable, took us on an extensive test drive and took a significant amount of time ensuring that all of our questions were answered. My husband and I felt he respected and did not feel pressured at all. Overall, excellent service Subaru City and thank you to Ashton!

Pamella Holloway

Had my oil changed, on Thursday January 13th , attendant said everything was reset on car to the next oil change time period. But everytime I start my car it says I need to have an oil change ????.

shaun wocknitz

Awesome friendly staff that didn't pressure me to buy.. My wife and I test drove a crosstrek, and the salesman that was taking care of us showed he only cared that you get the right vehicle for us with the features and capabilities that we require.. Very friendly and informative would recommend checking them out if anyone's in the market

Alexander Cassells

I had an absolutely exceptional experience here. You can tell they really know and care about their products, and their clients here. There's a reason so many people who choose a Subaru end up driving one for life. The owner's name is Ken, and he is an absolute gem. You can see his management skills reflect down to his sales team, as well as customer service team. I would ask for Douglas, he's an exceptional member of their team and he will take very good care of you. Thank you and cheers! - Alex , 2020 Subaru Impreza Sport

Ronna Mae Morines

Had a great experience at Subaru City! Doug B. and Lori helped us with all the information we need throughout the whole process. They were patient and very understanding. I Love my new car! I would recommend this dealership to all my friends and family.

Kari Atkins

Matt and Paula were both really easy to work with and very professional. I so appreciated not having them try to up-sell me to a newer vehicle. The buying process was very efficient.

Rita Lesko

Had to get some work on my car done, Jake did an amazing job and went above and beyond. Great customer service! highly recommend asking for him, he will take great care of you & your car

jord l

Thanks to Ken the best salesman i ever dealt with and Paula! This was the most professionnal, transparent and painless buy of my life. They took care of me from start to finish and answered all my questions. Thanks for everything! Jordan

Dianne Gillespie

Once again, the professionals in the service department continue to be very helpful and efficient as they follow the Covid-19 safety protocols. I also appreciate the excellent work from the mechanic who completed the repair on my Forester.

Don Goss

Just bought a 2021 Outback from these folks. Could not have been treated better by Doug Botchker and Paula McIssac, very accommodating and friendly, thank you!

s pozzy

I took my car there to be fixed. After they fixed my fly wheel on my car they decided to do a compression test and found out I have a couple dead cylinders. AFTER THEY REPLACED that part ($4,500). Then I told them to put it all back together and kick it out the door due to being expensive to go any further. They DID NOT PUT ANYTHING BACK TOGETHER AND DID NOT TELL ME!! They literally put parts/bolts in my back of my car... And I have no clue if I even have all my parts. I will NOT be going back there. You have lost all my business. You guys costed me even more money.

christy stadnyk

Very pleasant sale staff, quick to help you find the vehicle in your price point. Carfax report provided instantly with email request. Finance team quick to assist with sale, so there was not a long wait for the purchase paperwork. Thanks!

Alex Ronaldson

Doug was great! Easy to talk to and very approachable. Really made me feel at ease, especially when going through buying a car for the first time! I’d definitely recommend giving this location a shot if a Subaru interests you!

Peter Bergner

Bill is our salesman. A perfect gentleman and helped us in many ways beyond the purchase. Highly recommend him to anyone wishing to purchase a new vehicle. Thanks Bill!!

Barbara Blake

I took my Subaru in for a recall notice. The service I received was exemplary. Subaru City always has my best interests at heart. I will definitely continue to have my vehicle serviced here! The Service Manager, Danan, takes good care of me and my vehicle!

Peter Symons

We have just purchased our 7th Subaru from Subaru City. I think that speaks for it's self.

Ralph Pollock

My wife and I had an excellent experience in purchasing our new Forester. Everyone we encountered was professional and accommodating.

Blaine Martens

Our sales guy Matt was great, he kept us up to date on our order, very detailed and friendly. We purchased a 2021 Crosstrek Outdoor in the Cool Khaki Grey. Absolutely love the car, happy we chose Subaru. Thank you Subaru City for the great experience

Wanda Landshoff

We purchased a new vehicle from Doug Bodtcher and received amazing service. Doug is very knowledgable about the vehicles and provided friendly sales service without pressure. The vehicle has excellent headroom for our very tall occupants! We would highly recommend Doug if you're looking to purchase! And he ensured that we had the full tour of all the buttons and features! Thanks for the great buying experience!

Matthieu Gutierrez

Ken was able to provide me a great deal and Dion from service was kind enough to mount my winter tires after hours

Nathan Strong

Picked up my new Outback Wilderness Edition today, my salesman Matt Funk was excellent in the ordering process as well as the pickup process today!

Tom Kamm

Be careful about having your servicing done with this dealership. We have a 2010 Forester and brought it in for a recall notice for replacement of the passenger airbag. When we received the car back, the invoice indicated 80 kms had be put on the odometer. When asked about it, their service department said they must have made a mistake entering the odometer readings. On two other occasions, we brought our vehicle in for regular servicing and was told that one of our tires had a nail in it. We had no issues with any of the tires leaking air. They charged us over $100 for them to remove the so call nail and patch it. Also, when I had my Subaru Impresa, they wanted to charge me about $1200 for a servicing that the dealership in Red Deer charge around $500 for. They told me it was more because extra things had to be done to the vehicle due to us being in a cold climate, say what? I drove down to Red Deer to have it done. There have been other issues, but don't have the time to go over all of them.

Brad anderson

Bill helped me get into the vehicle I’ve been wanting for so long. I had a great experience at Subaru City!

Aeris khan

Sending big "THANK" to Service Department, especially Dion. They are beyond kind and friendly. Around 6:30pm, they were willing to take my car in, quickly fixed the battery issue and refilled the washer fluid with no charge. I will definitely come to Subaru City for my car service.

Sebastian Meronowich

Seriously, if you are ever thinking about buying a new or used Subaru go here. Not only did they help me find cheaper insurance, Douglas in sales is amazing and will get you set up in whatever you need. It was a great experience and I have nothing but good things to say.

Tristen Korchinski

I have to give 5 stars cause they were really nice to me and did a great job they also paid for an uber for me, I will definitely be doing business with you guys in the future, thank you!

Zachary Rodgers

Got a flat tire on my 2016 Subaru Crosstrek on Monday. Jonathan in the service department was able to get me in the next day to have my tire looked at. My tire replacement was covered by my warranty purchased at a different dealership in a different province. I was able to pick up my car at the end of the day and I am very happy with the results. Jonathan was extremely helpful, friendly, knowledgeable and explained in detail how everything worked with the warranty and the new tire. I will definitely bring my crosstrek back to Subaru City in the future. Thanks again, Jonathan!

Carol Spooner

I was very pleased with their service of oil change, checking air conditioning, wheel alignment and a regular 30,000 k checkup. I recommend Subaru city

Charles MacEachern

This was my WRX's first service (which I actually purchased from Subaru Prince George). Subaru City was fast and super friendly. Looking forward to having them in my corner moving forward!

Ali White

Writing only because I was disappointed in some aspects of the service here, and will opt for the other Subaru location in the future. After having a remote starter installed I got back in my car to find the glove box missing entirely. When I went back inside to ask about it, a (very nice) salesman was the only one around to help me out. He went to the back service area to ask the techs about it and if they could take a look, to which I heard "ya we're closed up." The salesman was very helpful but understandably limited in what he could do, and so he took a picture of the area and let me know I would get a call the next day. That call never came. While I found the glovebox in the back and eventually just re-installed it myself, both the attention to detail and service was unfortunately lacking throughout this experience. A simple call back would have been appreciated.

Maureen Reynoso

Awesome customer service and experience! We are beyond happy with our purchase, from test driving, paperworks and all the walk throughs, these guys have been very helpful! Shoutout to Doug and Paula! You guys are amazing! We are glad to be a part of the Subaru fam! ❤️

Richard Mak

Very bad experience. Just want to purchase a used car. Got very insulting attitude from the salesman and the manager. Too low and you are unreasonable. What kind of attitude from a salesman. Remember, I am a customer walking to your door. Not need to be treated as a King but at least a customer.

Denielle Bermejo

I've visited numerous times, mostly to the Parts department in hopes to finally have a good experience but I think I'm done with Subaru City and I'll be taking my business to Rally Subaru. My first time, a man in Parts was incredibly unwelcoming, very rude, and overall super unhelpful when inquiring about a few parts for my Impreza. During that same visit, a woman from the Service department was standing and staring at me for an uncomfortably long time while I was waiting at Parts, and when I asked her why she was staring, she asks me what I'm doing when I was doing was standing patiently. Very offputting experience to say the least! Another time, I opted to call Parts instead of coming inside as I was not comfortable with coming in again, and the lady on the phone to whom I inquired about a part as a gift, was not at all pleased that I didn't have the VIN of the vehicle, as I previously mentioned is not mine as it is a gift, and was very stern and did not speak with any kindness whatsoever. I understand if the VIN is needed but it would be nice to be spoken to with some kindness. I don't know why the Parts department doesn't like me, and why the lady in Service decided to just stare at me, but regardless I have had a good experience with the Receptionist (very kind lady) and this one man in Parts, didn't catch his name but he is very tall with glasses, who gave me a funny tutorial on how to use my Paint Pen which he called a rocket. Thanks, but no thanks, for the experience, Subaru City. My family and I are proud Subaru owners, but we will most certainly not be back.

Christopher Houston

This was my first time buying a vehicle that wasn't a Toyota. I have to say that I am impressed with the quality of Subaru's vehicles. Equally impressive is their staff. Knowledgeable professionals who take the time to provide exceptional customer service. They took their time and answered all of my questions and at no time pressured me. In fact, they're incredibly friendly which made the process so much more relaxing. I will be recommending Subaru City and their sales consultant, Jim Bartzis, to my friends and family. Also I can't forget to mention their business manager Lori, she made the whole experience much more pleasant.

monty hope

A lot of people say they have bad experiences with dealerships, but the lady at the parts was very helpful to me. She went above and beyond to get me the part that I need in such a timely manner, and she was very respectful. Thank you Debbie (hopefully I spelt your name right).

cindy tuks

Just purchased my first Subaru Outback. Ken Hutzal was great. Set us up with three vehicles to test drive. My new car is a beauty. Has been quite a learning curve. Taking her in for a Block Heater since she came from Quebec and will see how the Service Department does.

Ashly Elizabeth Thomas

Jonathan Ramirez gets a 10/10 for our service appointment today! Thank you!

Joe Koch

The staff was amazing, informative and very helpful, quality workmanship and very clean.

Mark zetner

Friendly punctual and very knowledgeable. My car was done well before their projected time and they handled all my concerns well

Howard Rubis

I had a very good experience with Subaru City and I would also like to thank Matt and Lori for their help. They are really nice people and they always try their best to accomodate and meet your needs. I would definitely recommend this dealer to everyone looking for new and used cars.

Carl Wang

If you need a new Subaru, go see Doug at Subaru City. He is the nicest car salesman you are going to meet. Super friendly guy, no pressure tactics making your purchasing decision as easy as can be.

Daniel Blodgett

I recently bought a 2021 Crosstrek Convenience manual, and the process of buying was rather painless. The sales rep that was looking after me was Chris Oteiza, and I was pretty impressed. At no point did he try to upsell me, pressure a sale, tell me what I want, or talk while I was thinking. He answered my questions well, and waited for me to ask questions when I wanted.

Michelle Schneider

Ask for Doug Bodtcher. We ran into trouble and needed a vehicle fast. We had our eyes on the Outback with a turbocharged engine package, and when our old vehicle gave out, we gave Doug a call Wednesday night. He confirmed they had the …

Joshua Rojas

I was skeptical first walking in, as I have gone to multiple dealerships in trying to trade in my ford f150. Most dealerships were giving me horrible trade in values and no play room in trying to get a deal. However, I talked to Greg Harrison who was awesome in fighting for me in getting the best deal out of my truck into a new Subaru Outback. Even though it wasn't a quick deal, he eventually was able to fight for me as best as he could and I was able to walk away with a new vehicle. He is not pushy and looks out of your interest first before his own. As well Paula was nice and calm to talk too to finalize the payments. Overall, I fully recommend this dealership for anyone as they will definitely get me as a recurring customer for future purchases. Thanks again Greg!!

Andrea Kelemen

The only reason that I did not give 5 stars for Subaru City was because when we asked the salesperson who first approached us if we could take an Ascent out for a test drive even though we are at least a year away from actually purchasing one he was completely rude to us. When we explained why we wanted to test drive one in the middle of winter (you can't test drive how a vehicle stops/starts on an icy road in the middle of summer) he told us he would get someone else since "he works on commission" and wasn't interested in spending time with us since it was busy and we were so far away from making a purchase. Along came Ashton, we cannot tell you enough good things about this young man. He answered all of our questions, happily took us for the test drive, and was so very pleasant to deal with that instead of giving 1 star I gave 4. If you are looking for a Subaru I highly recommend you asking for him.

Mei Sun

The sales representative Jade is so helpful. He is very very patient. He is not pushy. I have done some shopping around Edmonton, ex: Toyota but don't get the same experience. The Subaru is such a great car. I absolutely love my new purchase. I definitely recommend people to buy Subaru.

Kaley Goss

My Dad is quit sick at this time in hospital, and was in the search of a new safer vehicle for my mom. Doug was extremely helpful in finding a vehicle for my mom and spending the time with her once it was purchased. He spent hours with her teaching her about the vehicle and making sure she was comfortable as my Dad was unable to be there. He went above and beyond for my family. He also donated blood in my Dads name. I highly recommend not only Subaru City, but also Doug as he is by far the most genuine person.

Courtney Ziegeman

My husband and I were sick of dealing with kijiji for a used vehicle so we stopped by Subaru City. While there we met Teresa Anderson and she showed us around the used car area. She stayed late with us and we ended up purchasing a car from her. She was funny and personable. Definitely recommend her if you’re looking for a new or used Subaru!

Aline Lemieux

After being told my vehicle would be ready within and hour I received a text message saying it would be an extra 30mins. I waited 2 hrs before deciding to ask the service desk what was taking so. Although the people were nice the service was slow and no updates were provided.

Gary Griffin

Usually buying a vehicle is an ordeal but Greg Harrison and Paula helped make this the best dealership experience I've ever had. No pressure at all. Got a great price on a used car and the whole deal was done in under 30 min. Only thing they could've done better was fill the gas tank before delivery, but the price on the car was so reasonable I didn't complain about it!

A S

If you need to buy a vehicle, go see Gregg. He was absolutely amazing. He made the process so easy and got me the car of my dreams at an amazing deal. Theres just no words for how great of a person he is. You wont be disappointment. I also want to give a big shout out to Lori in Finance. I never had someone explain warranty so easily then her! She made the actual buying process easy. On top of all of that I WON A TV! Great dealership. amazing cars

Marshall Moreau

Our experience with Christopher was beyond what we've come to expect at other dealerships. Christopher was very knowledgeable about the Subaru products and very respectful in dealing with us. We will come back to him when we're ready to trade up.

Joyce Gladue

ALL staff are very pleasant and respectful! I purchased my Subaru Forester in November with Ashton James and received the red carpet treatment. I also appreciate the Smart Program...ALL around i would highly recommend West Edmonton Subaru to all my friends and family. The atmosphere at Subaru is no pressure , no sales tactics or gimmicks! I am one VERY happy and SATISFIED customer.

Alberto Lenz

I had a very good experience at this dealership while buying my Subaru. Brad was not only very friendly, but he knows very well what he does. Lori at the finance department was also very friendly and efficient. I was highly surprised that they delivered the car with a full tank of gas.

Jedidiah Naviza

Be very careful when negotiating. I recently bought a 2021 WRX from them. When I talked to the salesman, I asked if it was possible to include a remote starter. I was promised that it was indeed included. A month later, I’ve reached out regarding the remote start since I’ve noticed that it wasn’t in the car. He told me that he will get back to me: 2 weeks of waiting, and I was told that there was nothing they can do to include the starter. My parents were past clients at a different dealership. I asked if the Loyalty Program would work even if I took the vehicle from Subaru City. The salesman told me that they would deduct the Loyalty from the total price, but it was not done. I reached out again two months from purchasing my vehicle, and they are now giving a different answer: Loyalty only works if the car is bought from the same dealership. Make sure you have proof of what was talked about regarding your vehicle, or you’ll be ripped off.

Marjorie Verzosa

We had our STI service for oil change yesterday and Ryan MacDonald is one of the service desk who accommodate us and he is excellent on what he is doing, he explain to us the details what they did on our car and what we need to watch for future maintenance. Great job! Definitely will recommend Subaru City for their great service team! Keep it up.:-)

Daniel Perepeluk

We just recently purchased a 2020 Forester from Subaru City. It was a pleasant experience dealing with Ashton as our sale representative. He was knowledgeable about the product with a no pressure attitude. All around very professional. I highly recommend if you are interested in purchasing a Subaru to request for Ashton.

Ryan Chetwynd

Jonathan in service was above and beyond. Very friendly and helpful also kept me updated throughout the day on the status log my vehicle. Before completing any work they explained the recommendation and gave a cost. Jonathan has amazing people skills and was great to communicate with. I will definitely be returning for service and will be asking for him to be the one looking after me.

Greg Donell

Had a great experience dealing with this dealership. Very helpful with our repairs, and really great pricing. I can imagine my next car buying experience will go the same way. We will most definitely be back

Irene Carabeo

Me and my husband recently purchased a car at Subaru City 17708-111ave.location. Our sales consultant is Douglas Bodtcher, he is very approachable, very good costumer service and I’ll tell you he is very hands on and very knowledgeable about the products he is selling. We highly recommend this gentleman to look for him to handle all your purchasing needs, very nice guy. We are so happy that he was the one who helped us. Douglas Bodtcher thank you for your time, you deserved to be promoted honestly you have all the qualities to step up higher. Good luck and God bless. Also Lori Blatz business manager and Paula McIsaac finance manager were very friendly and makes us very comfortable in every aspects while dealing with them, you guys rock.

Charmain Farrell

My husband and I bought a used vehicle from Subaru City and were absolutely amazed at the service and hospitality we received from Doug Bodtcher, Bill Wong but especially the sales manager Mike Baril. They treated us like we were royalty and with much respect. They even delivered the car to our house on Christmas Eve, and then offered to take the vehicle back after Christmas so they could fix a couple of dents and some paint repair on their nickel which was absolutely not necessary as we did not ask for anything like that to be done. Even though we drive GM vehicles, I would highly recommend Subaru City and especially these men if you want to buy new or used. So very impressed. Charmain F

Kayla Hayward

I was very impressed when purchasing my brand new 2020 subarau wrx through subaru city. The service was outstanding. The sales person Doug has made my car shopping a very exciting one. He made my experience stress free and made sure I was the happiest and found the car of my dreams. I love how detailed he was in every aspect. He went through every button/part of my car and made sure I wasn't leaving with questions un- answered. Also, he made sure I stayed in my budget and was happy with my payments. I'd also like to include he is a very friendly, funny guy to deal with which is great when interacting with people everyday. For the financing part of my purchase I dealt with Paula. She is the sweetest woman and I felt I knew her my whole life the first time meeting her. She is so kind, and cared most about making me happy. She went above and beyond to help me get the car of my dreams as well. She also explained everything to detail when it came to buying my car. Nothing hidden to take me by surprise and everything was clear to read without confusion. She showed me my options and told me to make the decision that I wanted. She also gave me great advice several times. Overall, my experience with subrau city I will rate 10/10. 100/10 if that was a option. They are definatly a great dealership to purchase from. Will 100% recommend to my friends and family

Scott Bignell

Sales team is great, but Subaru (the Brand, not the dealer) doesn’t like to cover Services that would be considered complementary at other brands (ECM programming updates to faulty programming). Why should the customers have to pay to fix faulty programming? Program updates should be covered by Subaru and included in services. I would also like the dealer to review their service prices, and maybe offer packages for service.

Kiiiddd

Had my Subaru here to get a key programmed and when I got my car back the vents on my bumper are gone and missing?!? And Subaru City are claiming no responsibility for them going missing so now I am out some money.......... Don't bring your car if you don't want them using it as a parts car........

Mike Broadbent

Brian was very low pressure, the vehicle I was looking at was an "as is" sale; Brian ensured I knew it needed some work and the price negotiation was easy. I feel I got a great deal. Did not use the finance Dept. but paperwork was quick and easy. Used vehicle was very clean and they topped up the tank for me. Never tried to push a new or upgraded vehicle, just a great atmosphere.

Dunnett Family

My salesperson Matt did a great job in getting me into my 18 WRX. Easy to work with and knowledgeable. Lori in finance was also easy to work with and got me through the financing process quickly! Well done!

Bear Diep

Dawn the service advisor was excellent at her job. She was very informative and kept me updated in a reasonable time . Great job!

Michelle Rewcastle

Had a great experience buying my first subaru through Greg, he really makes you feel like you're being take care of through the whole process

Kim Higdon

Matt was very personable and didn’t put any pressure on us to purchase. We had very limited time to find a vehicle and he helped us get the vehicle we wanted and out the door in a decent time frame. We will definitely keep Subaru City on our list for car shopping in the future.

MissMeier1

I hit a pothole on the highway bending my rim and called AMA (that was included when I purchased my car at Subaru) and they ended up towing my car to Subaru city. When speaking with the service department, they could not order in the rim I needed to replace mine, they wanted me to order it myself and have it sent to Subaru, and they also could not find the tire I needed. I called Kal tire and ended up finding both through them so I took my business there. Subaru charged me an $80 service charge, but I don't believe they should have as they could not get the parts for me. They said it was for an inspection, but again I didn't hear anything about whether there was further damage to my car beyond the rim and tire.

maria crawleym

We recently purchased a vehicle from Subaru City Edmonton. Our sale consultant, Douglas B., was very helpful, patient and informative. Purchasing a vehicle was a pleasant experience thanks to the staff at Subaru City. …

Eduardo Angelo Mendoza

My wife and I just purchased a 2018 Subaru WRX two weeks ago and we couldn't be anymore happier with it. From the moment we walked in their front door Jim Bartzis took care of us. Lori and Paula from financing were also great to deal with it. Great job Subaru City!

Dean Thai

Had a great experience buying a pre-owned Subaru last weekend. Dealt with Teresa who was honest, professional and wonderful to deal with. She answered our questions and concerns promptly and patiently. Would recommend the drive up from Calgary if looking for a Subaru.

Nick Jens

Great experience buying a car from my salesperson Matt. He was easy to deal with and made purchasing a Subaru a breeze. Had some issues with my car post-purchase and Matt was quick to follow up to make sure everything was taken care of and that i was 100% satisified. Great customer service.

George Svecla

Very impressed with the dealership, office staff, and Doug, our salesman. He was courteous and professional. Would recommend to anyone looking for a Subaru. The car is amazing.

Kyle Ames

Really what I expected, too bad it's that way. Salesman here like most but not all look you in the face and lie. I know not a surprize to many but it's far to natural and far to easy for them. Yet those who pay attention catch each lie. I'll shop elsewhere. If your going to lie about all the little things, no way I'll trust you on the big, expensive things... you to need to do much better! You can sell a car honestly and make a profit!

Pat Jolliffe

Very knowledgeable salesperson, took time to explain features. Financial department friendly and helpful

Craig Pewar

Came in and inquired about my key fob not working. Service rep did not offer any information about a replacement. Had to drive to south end dealer for any info about a new fob. 2nd bad experience at this dealer, would not recommend.

Fxsb

Very fast, personable service. Did not try to upset

Andreas Zottl

Coldest day of the year and my heater fan decides not to work. After scraping my windshield with a credit card on the inside, I made it safe to Subaru City. Two hours later, fan replaced I am good as new. Quick friendly service. Thanks Danan.

Darrell Fast

We visited 20 different dealerships before buying our new SUV. Very accommodating staff that never rushed us or pushed us. A shout out to Rio Foster. He helped us find just the right one! We got the last 2018 Forester XT turbo! Boxer engine . We absolutely love this beautiful new ride.! All the bells and whistles and Creature Comforts! All the rest of the staff that we spoke to from sales to service have made us feel at home and very confident with our purchase. Thanks Oly. Lots of parking.

Lourdes Masa

My family recently worked with Carlos Arroyo at this dealership when looking for a Subaru Impreza, and we were pleasantly surprised with the quality of their customer service. Especially as first-time Subaru owners, Carlos made sure all of our questions were answered, and that we were well-informed and comfortable throughout the whole process. Carlos remained flexible with any adjustments we wanted to make and explored every possible option with us. The rest of the staff were very easy to work with as well, and made the experience a very smooth and enjoyable one!

Steve Vickruck

Took my vehicle in for recall work, received service without a smile when dropping off. In fact was not greeted at all. Service was performed quickly however I felt they recommended unnecessary services that had been completed prior. It feels like they think they are doing you a favour every time you drop off your vehicle here. If it wasn't for a safety recall I wouldn't even have bothered to bring it here to be perfectly honest.

hugh mah

The work was done quickly and efficiently, as well, the details of the work were explained to me after completion. I’m also glad and appreciative of the care taken to inspect my vehicle for other possible issues that are brought to my attention. Thanks and keep up the good work!

Josie Pirote

I always have my Subaru checked every year or as needed at Subaru City. Their service is consistently awesome!

Colin Simonneau

If you're looking for a new or used vehicle this is the place to go! Matt Funk is exactly what a sales guy should be, honest and super easy to deal with! Very happy he could get me rolling in my new vehicle.

Maddison Hulan

As always, incredible customer service. I even got a complimentary car wash! My #1 place for car servicing.

Jiawei Li

The worst experience ever I just dial in to connect one of the sales person looking for cars Super rude to me and doesn't welcome me at all Started swearing to me. I don't know how you do business but I wish you best luck if all your sales person like this.

Mark Parenteau

The staff was friendly, approachable and helpful. I was a bit disappointed when I picked up my car. I found a used water bottle on the passenger seat, all of my seat and steering wheel configurations had been changed, and the car was returned without being washed, which, I was told would be done when I brought it in for service. When I pay $200 for an oil change, I would expect they would at least spray the cars exterior clean. Otherwise, I’m happy with the service.

Neo Li

Pretty much want to charge whatever they want. Got charge $160 for cvt fluid which cost 15 to 20 dollar to buy for the good kind and the cheap avg is 10 dollar. At most if u need 5 bottle is only 75 dollar. for the good kind too Amsoil not subaru oil. This liquid must me made of gold. Also I ask to fill back the cvt tranmission because it was acidentally drain from a new forester 2020 only 6000km. Was force to do a flush. Like what there to flush. Had the car for only 6 month. No wonder every one go to red deer subaru to do there service.

Linh Le

I had Johnathan looking after my car. He was friendly and very thorough on what needed to be done. Great customer service. Front desk was also very friendly and helpful.

Ann Dang

Chris Oteiza was super helpful with my 2020 Forester purchase. Although there were a few bumps during the transaction, Chris and the team at Subaru City were able to deliver with the final product I wanted. There had been issues regarding finding the right color and mileage of the type of car I wanted. They were able to order in a car from western Canada; however, its quality was not up to my standard. I felt Chris went above and beyond when he personally went to Subaru Rally to try and scavenge an acceptable model for myself. In the end, even though the process was long and almost disappointing, Chris was able to pull through and I didn’t need to compromise on anything for my first ever car purchase. Thank you for your hard work. It is truly greatly appreciated!

Rob Darrah

These guys were professional, courteous, and honest about what I needed and what I didn’t. Work was performed well and on time and the cost was fair. They even saved me money by letting me know what work could wait. Shout out to Jonathan Ramirez! 10/10 would recommend Subaru City.

Sonny Mafunga

Absolutely love going here for service. Happy and friendly staff, Steven the manager knows me (and a lot of other people based on my experience) by name. They have a couple of new faces there but they look to be great additions. My Forester has 280000KM or more, this is the only place I have ever had it serviced. Love my Subaru, I am glad I have a place like this to go to.

Dwayne Gates

I bought a used vehicle from this dealership and this was the best buying experience I have ever had. From sales sales to finance it was all professional. I would recommend their services to anyone.

Terrance Brennan

Left vehicle at dealership at 9:00 for oil change of motor and cvt didn’t get call till late in day While driving to pick up vehicle was asked to read additional work that should be done Simple things like engine and cabin filters and wiper blades Which I would have done but now was to late A simple text from tech promptly would have better Vehicle was in for 7 hours

Don Goulet

good place to buy, but service is very poor. Management should review this department. Fail to return calls, and appointments are far into the distance. Perhaps the Subaru isn't as good as I thought, why else is it difficult to get a vehicle in for service? I wouldn't buy there again, for just that reason.

DL Oro

Had to make an unexpected visit to a Subaru dealer as it appeared some moron had attempted to steal my catalytic converter. Subaru City was the closest one and the Service Advisor, Jonathan Ramirez, was wonderful to deal with. Really helped at a stressful time. Just on this brief interaction I’d have no hesitation in recommending this dealer for service.

Mary

I love Subaru City! One of the main reasons I continue to purchase Subaru vehicles, aside from their reliability and great performance, is the service department at Subaru City. They are dependable and timely but more than that they are so accommodating and really want to help. One of the service consultants has worked there as long as I've been going to SC! Most other service departments I've been to before can't match up to that kind of consistency. You really must consider Subaru City for all your vehicle needs!

Jennifer Turner

A customer from out of town. Service department accommodated my timelines while in town, provided transportation and my car was sparkling clean on pick up! Great service, great dealership!

Brock W

Ashton is one of the best sales reps we've ever dealt with. He was straight forward and honest. On the test drive he educated us on not just the many great qualities of Subaru vehicles but also on the physics of the engines and put it in terms we could understand. We would definitely come back to Subaru City as long as we get to work with Ashton.

Don Vivyurka

Scheduled service was as expected on time and no surpizes with my 380K Tribeca vehicle. All was on time and costs. d

Johnathan Todosichuk

The cars are excellent and the employees are great. The logistics for supply however is terrible. While on hold the company brags about older vehicles continuing to operate on the road. I drive a 2006 Subaru but must wait two months for a exhaust section. If you have an older model vehicle and the part is too large to fly because they are not willing to pay extra to support your repair expect to wait a unreasonable amount of time.

Edwin Zysko

Once again Ole has come thru for us Truly a great experience buying from Subaru City Thanks again

Roejohn Mark

Loving my new crosstrek. Special thanks to Bill W. and Doug B. for making the process hassle-free. Same goes to Lori from finance department for her patience. They'll keep you posted all the time while waiting for your new vehicle to arrive. Also, they keep in touch from time to time to make sure everything works perfectly after your purchase.

Barb Grunau

I had my vehicle serviced - regular oil change check up. It was about 18 months since the last service - due to Covid I wasn’t driving much. Car was serviced, exterior washed (complimentary) in an acceptable time frame. I was consulted/advised of things that would need looking unto in the future - realizing that I’m on a limited budget. Great service. Nice people. Been going here for years with no complaints.

Augustine Chukwuebuka

Great place with great staffs. We met Carlos Arroyo during our purchase, he was very knowledgeable and patient in showing us a few models and explaining lots of useful details to us. My wife is happy for her Subaru Impreza so far. If you go to this dealership ask for Carlos. Cheers.

Lisa Smithson

I bought an Outback from Christopher Oteiza: wonderful experience! Christopher was knowledgeable, took time to explain the vehicle, was very thorough and it was clear that he truly cared about my car buying experience. I would strongly recommend Christopher and Subaru City!

Mary Vincent

Couldn’t be happier with my new Forester! Chris Oteiza was very helpful, knowledgeable and professional. He made the process of buying a new car simple and exciting. Not to mention when helping set up the car he set up some extra safety features which shows how much he cares for his clients. Lori Blatz was also incredible. She was and kind and very conscientious of any of my needs. Overall, very impressed with Subaru City!

Sheryl Day

I can not say enough good things about our buying experience at Subaru City. Our salesperson, Christopher Oteiza, was amazing from start to finish and Lori in finance is awesome too. From the minute we walked in the door, to the moment we drove away in our new Outback we never felt pressured. Everyone was extremely knowledgeable and great to work with!

taryn ks

I am amending my previous review from 4 to 1 star. Initially in purchasing a used vehicle from Subaru City I was happy enough with the service but after dealing with out of prince inspection issues, registration issues, and being told that even when an appointment is made a week in advance, the service department cannot get their acts together enough to do an inspection on time, I feel compelled to change my tune. I am sure that anyone buying a new vehicle from these people would have a great time and excellent experience but used is another story. Scheduling issues, guilt trips, rude staff, and questionable inspections mean I would not recommend this dealership to anyone I care about. Deeply disappointing.