Reviews of Physiotec (Physiotherapist)

Mirco Charron

(Translated) The service is very efficient no waiting, amazing results (Original) Le service est très efficace aucune attente, des résultats inpressionants

Seema Ali

If I could give a 1 star, I probably would.. not regarding the app itself but the customer service we received. I had called the company numerous times over the last 8 days as Ryan wasn't able to assist me with my account. I finally was able to get a hold of Christine (manager) to discuss our 2 past billings that were charged for a total of $167.72 due to us not being able to cancel during the times of a WORLD PANDEMIC. All offices were shut down, in fact the whole city was pretty much shut down for the months of March and April and even into May. Christine advised to me that I should've called in regardless as it was my responsibility to. I don't understand how I could've possibly risked my life along with all my loved ones to go into the clinic just to unsubscribe to our subscription. I have talked to multiple companies as we are a small business and struggling. Every company BUT PHYSIOTEC, waived our 2 months or DROPPED the prices to help us. I am truly disappointed with your team, not to mention that Christine wanted to hang up the phone in the middle of my sentence where I was expressing my frustration to her about the COMPANY and NOT HER as an individual. AND YES, I will be angry at you when you are not being understanding about a situation that the WHOLE WORLD was going through together. EVEN THEN, I still wanted to continue my subscription asking them to honor what we paid as A HOLIDAY PROMO from Jan - Mar with 2 months free to help us with the cost and then we would continue with them. Unfortunately, we no longer will be signing up with them as the customer services was completely rude from their end. As a manager, I advise this company to train their staff better when I comes to dealing with customers/clients who are upset.. rather than just saying "Bye" and trying to hang up the phone.