Reviews of Niagara Orthopaedic Institute Hamilton (Physiotherapist)

mandy hoffmanglover

Fantastic, professional, and friendly staff. When I had to do physio after recovering from a foot injury Robin was amazingly patient and supportive in my rehabilitation efforts. Thanks so much for everything :D

Anna Polo

Everyone at the clinic have been great! Dr. De Sa is an extraordinary surgeon and a great human. He took the time to explain what my ACL reconstruction surgery and rehab would look like, and answered all my questions before and after surgery. The rehab program led by him and Ben (physiotherapist) was comprehensive and reflective of my needs. He connected with Dr. DeSa whenever I had any questions or concerns during the rehab. Ben was flexible seeing me for some sessions and referring to another physio closer to home, whenever I needed that. Overall, I had the best care I could have imagined. It's been 18 months since my ACL reconstruction, and I am back to jogging, skiing and skating. Thank you for getting me back on my feet, bike, skates and skis!

Glenn Stuparyk

If you are looking for a physiotherapy clinic that has awesome customer service and a great team of associates, this is the place. Everyone that works at this clinic is friendly and they take the time to understand your needs and are super supportive during your recovery. I did my recovery with Robin Valadares. Not only was he very professional, he also cared about how my recovery was going and how I was feeling. I will definitely be recommending them to anyone looking for physiotherapy or massage.

Ryan Wayne

Highly recommend if you are looking for physio. Great experience with awesome results. Thanks Tanisha! You rock :)

Phil Wilson

Completed 12 weeks rehabilitation following multi-site, non-displaced fractures. Clinic is immaculate. Administrative staff are professional, helpful, and accessible. Web portal is easy to navigate and user-friendly. Physiotherapist (Tara Clark) was top-notch in terms of managing the injury working with modifications to ensure that I was able to complete the rehabilitation. An excellent post-rehab maintenance program was provided with options to retain the strength and mobility I had regained. Fully endorse the quality of care and treatment offered by Tara within the clinic. Direct billing was not a problem for my insurance provider. Overall, it is a first rate clinic with top allied health professionals working hard to assist clients in their treatment goals. 5 stars!

Ingrid

"Three months ago I came to NOI clinic; the pain I had on my right shoulder was severe. It was not easy for me to move my arm, and at times I felt frustrated with my situation. I met Robin and he was very professional and knowledgeable with the physio I needed to do. He knew exactly how to help me with excercises. He was very kind and very understanding. He listened to my concerns, and now I am very happy and grateful with the results. I highly recommend this place, it's clean, staff is friendly and helpful and they would make you feel comfortable".

Christine Vanderveen

Amazing place!! So welcoming and they have amazing positive vibes going on. Ben has been helping me get back into shape and running post-partum, and it hasn't been easy, but he is really good at encouraging and motivating the unmotivated!

Michele French

Ben is amazing.. as long as you do the physical homework . He gives you great stretches and can pinpoint the pain area to a T !!! . thank you so much as always for your help .. STaff is amazing and helpful and always a pleasure to deal with .. :) (p.s if your Pilates machine is ever missing.... It was me. lol

Renae Hill

I went to NOI to receive treatment for a torn ACL and I had the pleasure of working with Ben Murphy for physio and I have had such an amazing pre and post surgical recovery over the past few months! Ben helped me to effectively adapt both mentally and physically to all the changes my body has experienced over the past few months and I couldn't be more grateful! I also received excellent care from my ACL reconstruction surgeon Dr. Darren de Sa and I have had amazing results getting back to the activities, and hopefully soon sports as well, that I thought I would never be able to do again! I am so grateful for all they have done for me and look forward to a lifetime of healthy knees (knock on wood)!! :)

Keuning

Robin was fantastic with my daughter's physio. He took the time and cared about her recovery. When we had concerns or questions he went the extra mile and got in touch with the doc for us. Thanks Robin!!

Chris Moning

NOI is top notch. I dislocated my shoulder playing sports and have been going here for about 3 weeks. Ben has been great throughout recovery and is awesome to work with.

Christine Brown

Tara has been helping me with chronic shoulder pain which has been an ongoing process of trial and error. I may not be pain free or have full range of motion but she has helped me to understand the source of my issues and how to work through them. She's been very knowledgeable. 100% would recommend.

Amanda Bateman

Highly recommend this clinic for Physiotherapy needs. Very friendly and knowledgeable staff who worked very hard to encourage and support my 11 year old’s knee injury recovery. Robin was wonderful to work with! Really liked how my daughter’s weekly exercises were emailed to her with videos and notes from Robin. She always knew what to do and when to do them.

Stephanie Penavic

NOI Hamilton has been the best Physio place I’ve been to. Each physiotherapist always focuses on every detail of your concerns and have many resources and techniques in house to be able to support you and teach you on the spot and not expect you to go home and learn an exercise yourself! They also always take time to get to know you as a person so that you always feel welcome!

Ryan Answers

If you've played lots of sports, abused your body, and never done any type of maintenance, it's hard to describe how much physio helps. I've had neck pain forever, but after 2 months of weekly sessions with Tara I'm almost in the clear. Can't say enough good things about her.

Ivana Jankovic

A big thank you to Robin for the great active rehab sessions. He was very knowledgeable, experienced, personable and dealt with all my inquiries in a professional manner. I would highly recommend him for physiotherapy and rehabilitation.

Ashley Michalski

As a parent with a special needs child, an unexpected knee injury, emergency surgery, and rehabilitation services afterwards were extremely overwhelming. My daughter LOVED going to NOI HAMILTON. Robin made her feel special, like she could get through her limitations, and return to her usual activities. I was anxious about starting with a new service provider, as her cognitive delay can be challenging. Robin was the perfect fit. He knew just how to talk to her, and simplify her excersize to make it understandable for her. We travelled to this clinic from out of town, and would do so gladly again if services were required. Her graduation day from physio was an emotional one, but we are so thankful for the ENTIRE NOI HAMILTON crew.

Diane G

I’m not sure that orthopaedic care comes better than what is offered by the team at NOI Greenhill. A KneeKG gave my outstanding physio Tara Clark the info she needed to prescribe an excellent program that progressed appropriately week by week. Personable and professional, she offered exactly the right support if I had a wee setback. Their e-services remind me about appointments. The physio portal offers diagrams and videos (often custom made for me) outlining my corrective exercises and enabling me to keep track of my progress. The clinic has helped me with a brace and making connections with the orthopaedic surgeons on the team. “Stumbling upon” this clinic was a 2021 blessing. P.S. These are friendly and supportive people who answer phones and reply to email – exceptional service.

Frank Rebellato

NOI gave me superb treatment after my knee operation. My rehab/physio trainer Robin Valadares was excellent. He took the time to explain all the exercises with a at home video routine. Highly recommend!!! Thx again Robin & Dr. Darren de Sa.

Danny K.

Got recommended here by my family doctor's office and I'm glad they did. Nothing but an awesome experience every time I arrived for my appointments. The staff were friendly, caring, and very accommodating when scheduling appointments. I was treated by Ben and I have only good things to say about him as well. Very knowledgeable, understanding, and great at accommodating exercises to make sure you are successful at them. Highly recommend NOI Hamilton. EDIT: Went for tailbone pain and had it treated to a much more manageable level.

Dog Philosofur Ryan Brown

Tara treated me throughout the summer for severe knee tendonitis. Not only was I unable to play sports, I was in constant pain. After just a few treatments I was able to begin enjoying my favorite activities again. Tara gave me a solid plan to continue the healing & strengthening process. Thanks so much to all the staff at NOI for a great experience!

Shirley Rawlings

I went for Physiotherapy at one of the facilities listed by OHIP for physiotherapy. I had the worst experience I could ever have imagined. There was no set out plan to follow and after 3 weeks, I had more pain than when I started. I decided to make an appointment with Robin who set me up with a plan that gently brought me into his philosophy of the physiotherapy standards for my rehabilitation. I appreciated his attentiveness and encouragement as well as his professionalism over the course of my therapy. Needless to say I am very happy with the progress I made and continue to make.

Eden Lohr

Very welcoming and friendly staff. Ben is great! He explained the reasoning behind my treatments and was very encouraging in and out of my sessions. He shows genuine concern for you and your health!

Nik Sokoloski

The staff at NOI Hamilton are friendly and professional. Ben is a top-notch physiotherapist and someone you can absolutely trust. This is the best physiotherapy clinic in Hamilton.

Raquel D

Amazing service! Kind and friendly staff. I received personal and individualized care. This place makes you feel like family every time you walk in. Would highly recommend!

Robert Morgan

As an Athlete I've been to a few Physiotherapist over the years, for a number of reasons. I've not been to a Physiotherapist as knowledgeable and caring as Robin from Niagara Orthopeadic Institute. My latest shoulder injury required the proper diagnosis and treatment and I'm very happy with the level of professionalism that I received. I highly recommend this Physiotherapy Institute. Thank you. CoachmorganPT

Ryan Bruni

Working with Ben at NOI gave me the strength and confidence I need to perform daily activities and exercises. After my knee surgery, I was unsure whether I would be able to continue exercising at the same caliber I did prior. However, with Ben's structured and understanding approach I began to rebuild my strength and am more aware of the connectivity between my body's muscle groups. I would highly recommend NOI for anyone looking for caring and effective physio treatment.

Joshua Rauwerda

This physiotherapy place is amazing!! I had back pain for 17 years from an injury when I was a kid and Robin helped me get past that pain in about 6 months! He gave me the tools I needed to make sure I don’t deal with daily pain in my back anymore!! The staff is amazing, very friendly and extremely helpful!! I would recommend this place everyone!!

Vince Palermo

Robin Valadares is a life saver. I've had constant neck, shoulder, arm, and back pain (TOO MUCH GOLFING) and i thought maybe because I wasn't getting any younger. After 1 assessment and treatment, I could already see the difference in my body, i was able to swing the clubs more freely and sleeping better at night. I have referred people to Robin since because he truly is an expert and cares for his clients. Not just a great Physiotherapist but a great guy.

Kyle v

All around great care and atmosphere at NOI! Seeing Ben, for physio, since I sit in front of a computer all day, and seeing Jenn and Diana, for massage, has been very beneficial for my back and neck.

Paul Gillespie

Both my wife and I use NOIH, her for massage therapy and me for nerve/muscle therapy/rehab/strengthening related to a spinal disc issue. I previously used them to provide therapy on an a work related hand issue. As you can tell, a few years of a great relationship with Ben and the team. NOIH is an extremely convenient , efficient , and well run therapeutic healthcare facility . The online booking system is one of the best, making it convenient to book and alter your appointments. The facility is convenient with lots of parking, well equipped, clean, safe for COVID times, and staffed with COMPETENT friendly professionals from the front desk to the Health professionals on staff. They make it easy and seamless with direct communication to your Physician if needed, or your insurance provider when required . They provide an encouraging and more importantly, accurate assessments and follow up routines based on progress to date, with future outcomes in mind. I would highly recommend NOIH, as they have solved my health issues and exceeded my expectations.

Christian Clancy

I am a tournament golfer who started working with Robin with back issues from all the playing and practicing. After much discussion we figured out the root cause of my issue. My QL on the left part of my back was very tight and immobile. After Robin recommended stretches and strengthening exercises, my back was starting to get some relief and the pain was manageable. I went back to Robin wanting some massage therapy on the soft tissue for that problem area. After that session I went to the range to hit a large bucket of balls. There was no pain. If any one is in need for sports therapy especially rotational athletes I would recommend seeing Robin.

Aisha S

My son had a fracture and we were there for physio. Amazing people, great attitude, attention to detail and quite frankly my son never had enough of them ????.

Alfred Richardson

After 8 months of tests and repeated tests, false positives and two specialists referrals I was finally diagnosed with various Achilles issues as a result of an episode with a ladder, and given a referral for physio. I noted the Dr. who made the referral was associated with NOI so I went and made an appointment. Was extremely pleased with the facility; the ease of COVID control and the reminders for follow-up. After just two sessions with Robin and diligently following the prescribed routine I began to note significant improvement! Extremely pleased with Robin's care and concern! Since completion he has followed up - and I continue with the program he prescribed! Highly recommend!

dave ford

The NOI was a very clean and friendly place to have treatment done I was very satisfied with the treatment I received and the staff were great.

Helen Nguyen

I developed wrist pain (de Quervain's tendinitis) post partum and it was so painful to lift and feed my newborn. Robin is very knowledgeable, professional, and kind. I felt like my concerns were heard and never felt rushed. He developed a exercise plan that contained instruction videos. The videos were convenient and motivated me to complete the exercises, compared to being handed some website print outs like other physio clinics. After a few visits, there was very noticeable improvement. I continued going to NOI for a few months. I'm very happy with the results!

Rick Donison

After almost 2 months of suffering from sciatica nerve pain I went to NOI Hamilton looking for relief, and I found it! Robin developed an exercise program which helped me to feel better within 2 to 3 weeks. When my injury caused pain in my good leg he altered the program to help solve that problem. I really enjoyed working with Robin and we had a good rapport. He was very professional, very experienced and a pleasure to chat with. I was very impressed with his knowledge of the human body and he explained very clearly what my issues were. I strongly recommend NOI Hamilton and I will not hesitate to go back when I undoubtedly abuse my body again! Thanks so much Robin and NOI!

Adam Venditti

I have been dealing with right shoulder discomfort/impingement for the past few years now, caused by sports injuries and poor posture while training. Ben was extremely knowledgeable, helping me relieve the pain and strengthen all of the muscles that support my shoulder. He also guided me through stretching routines and helped improve my posture in the gym so I don't run in to the same problem moving forward. My 'now' healthy/strong right shoulder thanks Ben :) Speaking from experience, the staff at NOI Hamilton cannot be any more professional and courteous to their clients. 10/10 - I would highly recommend visiting NOI Hamilton to anyone dealing with sports injuries, joint pain or any other physiotherapy needs. - Adam

Laura-Lei Hanlon

The best place for physio! The staff are all professional and friendly. I have been working with Ben for quite some time now, and he has helped me with exercises for fixing my gait and strengthening my legs. He has been so helpful I recommended my siblings and everyone I know to see him go help! If you want professional, knowledgeable, and friendly help, this is the place to go!

Tracey Angelini

This clinic staff is amazing. They are all so helpful and friendly. Tara was my physiotherapist and she helped me recover from a knee injury. She was helpful, friendly, empathetic and met me where I was at. She continued to help me improve and meet my goals over time. An excellent experience. I would recommend NOI to anyone.

David McCallum

I was first recommended to this clinic by my family physician after tearing my ACL. I met with Dr. Darren De Sa, who was very kind and generous with his time in our initial consultation. After an MRI, it was deemed I had a full ACL tear that would require surgery to repair. Now I am 4 weeks removed from the surgery performed by Dr. De Sa and I am very happy and grateful for having gone through with the procedure. I am currently attending physiotherapy at the Niagara Orthopaedic Institute Hamilton and again the treatment I am receiving is top notch. I originally dealt with Ben for a sports ACL brace and then also for a post op brace - great experience working with him getting these devices set up to my requirements. Now I am working with Robin on my post op physio and couldn't be happier with the process. I was walking without crutches within two weeks and am getting better daily. Robin has a great attitude, very positive and upbeat, which I think in his profession is a key to helping patients achieve their wellness goals. The front staff of Kristen and Michelle are very friendly and also make it very simple to get your appointments booked, They also send out reminders so you receive a prompt of your upcoming appointment. The service and quality of care this team brings to the table is phenomenal. If you're injured and need help to recover, I highly recommend NOIH, you won't be disappointed. Thank you all very much for caring so much for your patients. I am very happy to be a patient and know I'm well on my way to recovery! Cheers, Dave

cheryl kennedy

Robin was a great physiotherapist guiding me through my recovery from knee surgery in a very knowledgeable and professional manner! He was always cheerful and empathetic and I really appreciated the concern and clear direction given to me. The Clinic staff are also always helpful and friendly. I highly recommend Robin and NOI!

Justin Scherer

Excellent and knowledgeable staff that goes the extra mile in every aspect of care. Exercises were challenging and rewarding. Recovery was quick and painless, largely due to Robins expertise. Highly recommend and is my top choice if I need any help in the future.

Nick Liang

Great knowledge staff, clean environment and warm welcoming place. What more can you ask for! Ben and Kristen are there to help you move better, feel better and genuinely live better. With a vast range of techniques NOI will help you get back to health and maintain wellness. Trust the process and trust NOI Hamilton.

jody fong

Tanisha has been my physiotherapist while I have been recovering from a knee surgery and she’s been amazing! I’d recommend her to anyone! She’s incredibly friendly and empathetic. I’ve never had to work with a physiotherapist before but she’s really gone above and beyond in helping me, meeting me where I’m at and keeping me comfortable throughout the whole process! Thanks so much Tanisha!

Jennifer Smith

Robin was fantastic helping with my physiotherapy in a professional and friendly manner. The facilities were clean and well kept. Very impressed with their services. Will definitely recommend NOIH to any friends/family in the future!

Kelly Byers

Our son Mason had a spiralized tibia fracture in March of 2020. Our surgeon referred us to Robin Valadares for physiotherapy. Robin was (and is!) INCREDIBLE. Our son required very extensive care in the middle of a pandemic and somehow Robin was able to do it all, largely virtually. We were incredibly impressed with his knowledge, patience and care shown. Most importantly, our son made a full recovery, and we attribute a lot of his recovery to Robin. After about 8 months we decided to try physiotherapy closer to our home (we are over an hour from this clinic) and tried 2 different people - neither of whom came close to matching Robin with how thorough, smart and dedicated he is, so we went back to Robin. We can’t recommend him enough and if we required care in the future would not hesitate to come back. Thank you, Robin.

Diane Newhouse

Robin was fantastic in driving my rehabilitation! He over came the new way of doing virtual physio. I am super happy with the outcome! He was extremely knowledgeable. He listened to any of my concerns and always addressed them! I highly recommend Niagara Orthopaedic Institute!

Laura MacLellan

Ben treated my knee and really helped me get the mobility back that I was looking for! Everyone at the clinic is very professional and kept the office SO clean.

Jaclyn Halliday

I have attended Niagara Orthopaedic Institute for a multitude of reasons, physiotherapist Ben Murphy is friendly, welcoming and knowledgable. He always explains to me exactly what is wrong and what he is doing so I have a better understanding of my injuries, the goal of our visits and a clear treatment plan. I have been working with Ben on strengthening, stability and mobility of my right knee with a PCL tear, and my left knee before and after my meniscus surgery. He has helped me with planters fasciitis and shoulder issues (that's the life of sports I guess) Ben works with me to get me back on the field and doing what I love. He always makes me feel comfortable and reassures me about my progress. I have also had to opportunity to see Dr. Darren de Sa for my meniscus surgery, pre-surgery and post surgery appointments were very informative, I knew exactly what was going to happen and have been working with the team to get back to 100%.

heather adjei

Tanisha was such a Phenomenal physiotherapist. She helped me recover from an arm/shoulder injury.She was very personable and truly cared about my journey to recovery. Every exercises that were performed during our sessions had a benefit in my healing. I appreciate her efforts so much and would recommend her to all my friends and family without a doubt!

Christine Ladniak

Robin was fantastic and extremely knowledgeable. He was very informative regarding my rehabilitation process. What the great thing about him was he was able to push me to find my limits and overall overcome My injury. Couldn’t have asked for a better physiotherapist. Robin definitely has his patients well being in mind. Keep up the great work!

Matt .McDonald

Clean facility, friendly staff and amazing service. Anytime I have needed physiotherapy or massage, NOI Hamilton has been my place of choice. Everyone is very knowledgeable and go above and beyond to help with any issues I am having physically.

Marjan Zivku

After a work injury, I was seen by Tanisha. Three fracture in a finger and she got me back to 100% in no time. Our family used Niagara Orthopedic Institute multiple times and we highly recommend them. Thank you Tanisha !

Jason Sanderson

I’ve presented two different issues in the last 14 months, both resolved in a matter of weeks with some time with Robin. Impressive communication and great take home exercises, highly recommend.

Cassandra Heidbuurt

I started coming to NOI Hamilton post ACL reconstruction and have been doing treatment with Benjamin Murphy. I couldn't have imagined going through this recovery process with a more suitable physiotherapist. Ben is professional, knowledgable, enthusiastic and positive. Every time I come in I am encouraged and uplifted to keep pushing myself in my exercises and strengthening. With Ben's help I have been progressing very well in regaining mobility, strength and confidence back in my knee. If you are looking for physiotherapy that is not only professional but has a genuine interest in caring for their patients I highly recommend NOI Hamilton.

Al d

About six months ago I had a mishap that caused a lot of pain and tears in both my rotator cuffs. I was always skeptical of physiotherapy as the previous Therapist at another office, basically wired me up and plugged me in ( like Dr Ho). I've had quite a few visits with Ben, who I refer to, as a miracle worker. Although I am scheduled for surgery, my pain has greatly diminished and I owe it all to Ben. I'd like to say that Ben, Kristen and all the staff at NOI of Hamilton are very professional, courteous and pleasant to deal with. Accommodations with the appointments and direct billing are managed very well by Kristen. Thank You.

Lia Vansevenant

Ben and his crew are the best. First place I go to when I’m injured and need some rehab or a massage.

phil holford

Great staff, very friendly. Mr. Valadares physiotherapy techniques were most effective in restoring my knee. My family doc basically told me it was osteoarthritis, and to get use to it. But on closer inspection with the knee specialist at the clinic, it was determined that i had pain from ligaments being overstretched, and overworked. Robin gave me stretching routines, worked the area of pain, and then provided me with strengthing methods to prevent future issues. All said and done, my knee is 95% pain free, and getting stronger each day.

Mike Geroux

I would highly recommend NOI for your physical therapy needs. The staff are very friendly and knowledgeable. Specifically, Robin Valadares, who I routinely saw 2-3 times a week for almost 2 years. Robin was there for me every step of the way. His personal experience and friendly approach made going to physical therapy about as enjoyable as possible. He always had my best interests at heart, knew when to push me, maintained a personalized pace for me to achieve my goals and get me back to pre-injury form. Robin went above and beyond the 30 minute appointments by regularly communicating with me outside of clinic - especially during the height of the pandemic when appointments weren’t always able to be maintained routinely due to other outside factors. I have directed family and friends to him specifically when they were in need of rehab and would continue to do so in the future to anyone else. If you can tolerate his allegiance to the Maple Leafs, there’s no one better to get you on your way to being 100% again. - GoHabsGo

Jean Tomlinson

John came after a hip replacement. He learned how to exercise correctly and when to stop at pain thresholds. He is able to move ahead . He is progressing well and didn't stop because of the pain but progressed to lessen it. Thanks to Tanisha for preserving and push just enough to make it a good experience. Job well done.

Mike

Walked in like a robot and walked out of the clinic as human being. Ben was great and professional.

Margaret Sibanda

Ben is a young, energetic and super friendly professional. Ben's approach is client-centred in the truest sense. He did not rush to treat me with those electric shocks and ultra sound. He sought to understand the root cause of my on-going pain. When I left his office after my first treatment, I felt relief that I have never felt before. In my opinion he is the best physiotherapist in Hamilton. I will recommend him to anyone who wants top notch service.

Melissa Comfort

I was recommended Tara after my Achilles tear. During a difficult time in my life with work, sports, and my home life adapting to my injury, Tara provided me not only relief, and assistance but a friend, her encouraging words, and positive outlook kept me going forward. She is kind, and always smiling, she is a person I really look forward to seeing. I would highly recommend Tara, and all of the staff at NOI Hamilton.

L M

We’ve been seeing Ben Murphy for several months now for knee rehabilitation after surgery. Ben is knowledgeable, caring, accommodating and friendly. He always greets you with a welcoming smile. He’s great with teenagers and makes the session fun for them all the while encouraging them to do the exercises and stick with them. Ben stays with you for the entire treatment session. You are never passed off to a technician for ultrasound or massage and he does not book unnecessary sessions. Your session is never interrupted by his phone or office staff and his focus is entirely on you. The office is clean, bright and inviting. Email reminders are sent out for appointments which is very helpful. Lots of parking available. Dr de Sa is also in the building which is an added bonus for a quick follow-up. I would highly recommend NOI, and Ben especially, if you’re looking for a top notch professional physiotherapist.

Phil Roberto

Very positive experience with my physiotherapist Tanisha who got me back to my normal daily activity. Tanisha combined her excellent treatment and a personalized exercise program to effectively deal with my injury.

Ludwig Kuehner

My partner , Muriel, broke her wrist and went to NOI Hamilton. She really enjoys working with Tanisha who always has time to answer questions and share a laugh. At NOI she always feels welcome. This is a great place!

Carrie McAiney

My son's physiotherapist, Robin, was outstanding. He was very knowledgeable, made my son feel very comfortable, cared about my son's goals, and helped him achieve his goals. We would recommend him to anyone. You won't be disappointed.

Janet Bilenki

We would highly recommend NOI. Dr. Wood performed my hip replacement surgery and recommended NOI as part of my healing process. It just so happened my husband’s shoulder had been hurting him for a number of months and his physician recommended physiotherapy so we both made appointments with Robin Valadares. Robin was very knowledgeable and personable. As my husband said to me, “I was a non believer and now I’m a believer in physiotherapy”. Robin explained the exercises and healing process very thoroughly. He was very professional but also very friendly. It was like we had known him for years. We are so happy with the results and being able to get back to our active lifestyle.

Courtney Lauren

I don’t know where I would be without Tara. A skiing accident last year left me with a knee injury, requiring ACL surgery. At the recommendation of a friend, I sought out the assistance of Tara. She is so professional, compassionate, caring and friendly. It has been a very hard and discouraging time, but Tara has taken such good care of me. There were days I never thought I’d walk normally again - and thanks to her I’m running and skipping. The facilities are clean, all of the staff are welcoming. I would definitely recommend this office and Tara!

Carrie Walsh

Staff was super friendly and helpful when booking/modifying appointments. Followed Covid protocol fully. All appointments were on time...was never kept waiting. Direct billed insurance company which was helpful. Saw Robin Valadares for therapy on shoulder. He was fantastic! Listened fully to movement restrictions and what my goals were. Provided various exercises and modifications to help regain strength and flexibility. Couldn’t believe how quick shoulder improved! Will definitely return should I need it and would definitely recommend to family and friends!

K Scott

I was introduced to NOIH after a visit to the McMaster fracture clinic where I was treated by Dr. de Sa for a fractured ankle in March 2020. My physiotherapist was Tara Clark who worked with me over the next few months. I could not have been more pleased with the dedication and patience Tara exhibited guiding me week by week through the exercises necessary to rehabilitate my leg and ankle. Due to Covid-19 this all had to be done virtually. Tara obviously loves what she does and it certainly came through in the quality of care she provided to me. I would certainly recommend NOIH to all my friends and acquaintances should they require assistance.

Dust fost

I’ve been in physio therapy for quite some time now after having back surgery. The staff are all very friendly and very knowledgeable. The receptionist always reminds me to makes my next appointment and remembers things for me when I forget.. My physiotherapist (BEN) has been amazing and is much friendlier than my prior physiotherapists at a different place. I would recommend this place all day!

Alexandra Terry

I started going to this clinic in November. The best decision to switch from my old clinic to this one! All the staff is amazing. You immediately feel welcome when you are there. I do physio with Robin Valadares and would recommend him to everyone! He is the best physio I have been seen by. I always feel like I am listened to and my concerns are valid. I also really appreciate that the time slots for physio is 30min compared to 20min. I don't feel like I am being rushed in and out. Definitely a place to go to if you need physio or any other services offered.

Jennifer Kinny

Staff are friendly and helpful. The clinic is clean and has everything for your rehab and wellness needs. Ben is a very knowledgeable and professional physiotherapist. Great clinic overall!

Michelle Hostovsky

Great physio clinic! Professional and friendly staff. My appointments were always on time and Tara had a plan put together quickly and efficiently so I could recover from my injury. I would highly recommend this clinic. Thanks Tara!

Terry

NOI is a very welcoming and friendly Orthopedic Clinic. Tara Clark is the best Physiotherapist I have ever been to and I've been to a few. She is kind, caring and compassionate and hands on with your treatment. Dr. De Sa is an awesome Orthopedic Surgeon and his Admin. Support Kasey is the best and so accommodating! It's so nice to have everything in the same building.

Glenn Addison

NOI has given amazing service. Tanisha is my physiotherapist and has been working wonders with my recovery from knee surgery. She is very knowledgeable and takes the time to explain each new exercise and why we are doing it. I would highly recommend her. Friendly and patient. Thank you Tanisha

Sean Haggerty

This gem of a clinic is located in a quiet plaza in East Hamilton. The clinic itself is spacious, clean, and very welcoming. The staff are friendly and very helpful, always greeting you with a smile. I have been suffering for over a year with shoulder pain from a gym mishap, and have had very little in the way of relief from massage and medications. Just a few session with Ben, and the pain was significantly decreased, as well as finally being able to raise my arm again! He's also been able to identify and treat a few other issues that I have been suffering with for years. I am able to finally do deadlift for the first time, as well as back squats, and the number of headaches and migraines have dropped as well. I can't praise enough the knowledge and care that NOI has been able to provide, as it really has been a game changer for my health! I would recommend anyone with an injury, or unexplained pain, to make an appointment!

Brandon Bucci

Great staff, friendly atmosphere, and fantastic treatment! Definitely recommend NOI!

Monica Rees

Fantastic care by Robin Valadares, including thorough review of injury/symptoms, well-organized treatment plans, easy-to-follow at-home care routines, & regular follow-up. Even through the pandemic closure there was no break in connection as regular check-ins were provided by phone.

Derek Peters

Very good place to feel better.

808social Sardo

Tara treated me, and my two sons for our specific injuries and discomforts. For me personally, I have been dealing with shoulder discomfort/impingement for the past few years now, caused by sports injuries and improper technique while training. Tara was extremely knowledgeable, helping me relieve the pain and strengthen all of the muscles that support my shoulder. She also guided me through stretching routines to facilitate the healing process. I have been to physiotherapy in the past for multiple reasons but I feel that Tara gave me a plan that was specific to my diagnosis and injury that I was able to complete her treatment plan with great success and a positive outcome. For this reason, I was confident in introducing my sons to Tara's care, both who were in for their individual, specific post-fracture strengthening, flexibility and mobility phase of recovery, Tara was able to prescribe a plan of care to aid in the healing and strengthening process. I fully endorse and completely recommended the quality of care and treatment offered by Tara. Overall, it is a first rate clinic with top allied health professionals who are very professional and have demonstrated to me an evidenced based approach to assisting clients in their treatment goals. The clinic itself is immaculate with no issues with access (right off the RHVP) and ample/free parking. I am sure my family will continue this healthcare partnership for years to come. Definitely 5 stars!

JJ Jayaratnam

I came from Dundas to NOI on the recommendation from Dr. De Sa from dislocating my knee. Met with Tanisha, physio therapist, and she got me fixed up in 6 weeks (recovery time is 6-8weeks) Tanisha was very nice, took the time to explain what she was doing while doing the in house exercises and what to avoid. She was strict (in a good way) on exercises to do daily, she also sent me an exercise program through email so i didnt have to remember what exactly i had to do and updated the program as I progressed. I hope i never need physio but if i do i will definitely come back. On a side note: the receptionists (im sorry i dont remember their names) are literally the nicest people.

Jennifer Simpson

Tanisha helped my daughter regain full motion in her knee and become more confident when relying on her knee during activities. Last year I didn't think she would ever be able to be active again. She has been very patient with her recovery.

Candice Faulkner

Due to a work place injury I started physio therapy with limited abilities in my right shoulder. Tanisha has encouraged, guided and given me the tools to strengthen my shoulder. I am very grateful for all Tanisha has done. I highly recommend Tanisha and the staff of NOI Hamilton.

Mrs. Guglielmo

After an ankle injury, my sister and a friend, highly recommended Robin at NOI Hamilton. Robin is very knowlwedgable, and personable. He managed my rehab. in a timely and professional manner. He answered any of my questions and encouraged me to get stronger after each visit. The staff were also very frendly and provided excellent service.I couldn't have asked for better care. I highly recommend Robin Valadares! Thanks so much Robin!

Landlord Landlord

Robin Valdares treated my son for a broken bone on his foot. Robin provided exceptional care, connected with my son, directing his questions to him and not me which I know made his appointment very personal. Robin provided exercises to complete at home and followed up with calls home to check on his progress. When my son re-injured his foot we called Robin and he went through a check list over the phone to try and figure out what part of his foot was hurt. An appointment was scheduled right away to see my son. Robin really cares about his clients and that type of care is truly hard to find. Thank you Robin.

Sharon H

Friendly, professional environment with direct billing for insurance. I thought the massage therapy was fantastic. Physio has an excellent treatment plan and a gym too. Very clean. The appointments were very accommodating. The location for me was easy to get to and there's free parking.