Reviews of Pinpoint Physiotherapy & IMS (Physiotherapist)

Geraldine H.

I was hoping to be wowed by the services at this clinic based on all the good reviews here. Unfortunately I was not. On the plus side Kari was pleasant and did give me some pointers on what I could do at home to assist with a long- neglected ankle issue. What I was not impressed with or expecting was the treatment plan outlined for future visits. I have been treated by what I would consider two excellent physiotherapists in another province who both worked so diligently to help with other issues I was dealing with, years ago. They both took a real hands-on approach, using physical manipulations, laser treatments, ice packs etc. ...at every session, in addition to providing several at- home exercises to work on. I left feeling relaxed, cared for and also that it would be beneficial to continue, after every visit. What I was told to expect at Pinpoint was mainly just reviewing my homework for $65, for each 30 minute session, on subsequent visits. I completely agree that doing exercises at home is critical to the success of any physio regime and I was willing to work hard in this respect. But when I visit any physiotherapist, I expect more than just short sessions to discuss exercises and gauge my at -home progress. Based on what Kari told me at my first appt. I was not happy or satisfied that it was worth my time or money to return for future visits. Perhaps I had just been VERY lucky with the therapists who had previously helped me, it was such a different experience. I only wish they weren't in another province. Unfortunately,I wasn't impressed this time and did not continue with any more treatments at this clinic.

Steve J

super helpful and understanding

James Ballantyne

Professional, found issue and assisted with resolution, provided exercise recommendations, good covid prevention practices in place!

William Stevenson

I can't say enough good things about how much Pinpoint has helped me in my recovery and ongoing pain treatment after a serious accident. 5 star staff and service.

Brenda Collins

I love this place and highly recommend it. I suffered with a debilitating rotator cuff injury and severe tendinitis in my arm and shoulder for 5 months. After 1 treatment of the ultrasound shockwave therapy I started to feel better. 3 treatments later I have completely healed and have never looked back. Thank you Martin! Pinpoint rocks!

Tanya Whyte

Very professional and knowledgeable!

Glynnis Waters

the actual therapy is miraculous. i've walked in limping (more than once) and left limp free. because my job is very physical and i'm riddled with arthritis, my pain is not limited to any certain area, rather spontaneously flaring up. amy is always able to give me relief. it's extraordinairy! my feet in particular were causing me excruciating pain and after a couple of sessions with amy we're pretty much back to normal. can't say enough about pinpoint and amy and the fabulous gals who run the office!

brownie12336

When I started seeing Danielle, I was in crippling sciatic pain, could barely walk, and quality of life was very poor due to a disc herniation in my lower back. After just a few sessions with Danielle, I was walking pain free. A few more sessions and I was able to cancel my back surgery! I highly recommend Danielle Roberts to anyone in need of physiotherapy. Danielle's immense wealth of expertise and down to earth nature has made me a true believer in Pinpoint Physiotherapy. She's the whiz (and nobody beats her)!!!

Don Carriere

Thanks to Martin for working on my knee, it was very painful and mobility issues were becoming a problem, it seemed to be getting worse every day. Since working with him it gets better every visit. Thanks for helping me understand the problem, and showing me what to do about it. Its working and I couldnt be happier about it.

Meg Rivard

I've seen both Amy and Joe and have nothing but wonderful things to say about them! The passion and enthusiasm they have for their job is truly amazing and it shows in each session we have together. I would highly recommend Pin Point Physiotherapy to anyone. The friendly front desk staff also make each visit a pleasant experience. I always look forward to going to my appointments. Thank you for all that you do! :)

Angela MacLean

Martin cured a very stubborn case of Plantar Fasciitis with shockwave therapy. I was able to register for the Boston Marathon without being afraid of not being able to train properly for the race. In addition, the office staff are very friendly and helpful!

Gregory Brown

Dr Martin Davies has been outstanding in the treatment/care of my achilles tendon. I'm new to this practice and have been impressed with all aspects of their patient care and delivery - from booking a consultation, to care and follow up. Dr Davies has been thorough in his explanations of the care and treatments and in prescribing home treatments.

stephen muir

Great job done by staff...they really care Would recommend them to anyone needing physio Thanks for your help Amy

Candice Olson

The treatments I receive from Amy at Pinpoint make a huge difference in managing my pain, allowing me to get back to my life. Stop reading this and go see her! :-)

Aaron Sellers

My treatment sessions with Lindsay Have been excellent so far! She has helped me immensely with my lower back issues through a comprehensive exercise regime and dry needling. Awesome Work!

Matthew Boudot

Wonderful staff!

Terry Parker

I'm very impressed with the care I received from Martin Davies at Pinpoint. From the start, booking appointments has been very easy and all communication very clear. The treatment itself was exemplary. Martin himself is very affable and every step of the way he explained the process and the treatment clearly. During the process I understood not only what he did but why as well. When I started there I was quite limited by pain stiffness and weakness. Now I have full mobility and many pain free days, all through message, exercise and education. I couldn't be happier.

Kerilie McDowall

I love the physiotherapy exercises for my car accident with the wonderful help I get from my physiotherapist Danielle Roberts. Danielle has helped me during a very difficult and traumatic injury period and I am so excited to do the exercises because they are so helpful and the whole rehabilitation process with Danielle is truly wonderful. I am so impressed with her professionalism and ability to problem solve. Thank you Pinpoint your whole staff are truly fantastic. I recommend you to all my friends. I am excited to see how the exercises will work out and continue to develop. I give Danielle an A+++ or a top star rating for her excellent intuitive healing arts abilities, manageable and appropriate exercise plans, and her amazing support. It looks like all the staff at this excellent clinic are just top notch, including the friendly reception staff. You will love Pinpoint like I do. Better book ahead because these are very popular physiotherapists at this clinic! Danielle is simply the best ever! Thank you Danielle. You are simply amazing♥

Alix Henriksen

I received physiotherapy from Danielle at Pinpoint and I was blown away! She made me feel so comfortable and having dealt with an issue for months after having my daughter she offered some hope to resolving the issue... the best money I’ve ever spent on myself. Thank you so much!

Kerilie McDowall

I love the physiotherapy exercises for my car accident with the wonderful help I get from my physiotherapist Danielle Roberts. Danielle has helped me during a very difficult and traumatic injury period and I am so excited to do the exercises because they are so helpful and the whole rehabilitation process with Danielle is truly wonderful. I am so impressed with her professionalism and ability to problem solve. Thank you Pinpoint your whole staff are truly fantastic. I recommend you to all my friends. I am excited to see how the exercises will work out and continue to develop. I give Danielle an A+++ or a top star rating for her excellent intuitive healing arts abilities, manageable and appropriate exercise plans, and her amazing support. It looks like all the staff at this excellent clinic are just top notch, including the friendly reception staff. You will love Pinpoint like I do. Better book ahead because these are very popular physiotherapists at this clinic! Danielle is simply the best ever! Thank you Danielle. You are simply amazing♥

Mark Kuzminski

Amy was a Godsend. IMS and her recommended physio exercises saved my back.

Judee Doyle

Upbeat office staff and very knowledgeable physio staff.Happy to be in their care!

Stan Zizek

I had chronic shoulder pain and after a few visits with Martin Davies I'm now in great shape and my pain is gone. He informed me thoroughly and clearly explained what, how, and why I should do certain exercises to fix my problem and it worked. I feel great! Thanks Martin

Melissa Legacy

Professional staff who made me feel welcome and comfortable.

Kelsey Ye

I had a few physiotherapists before. Joe is the best.

Neil Varner

After breaking my collarbone, I went to see Casey on the recommendation of a friend. Casey was awesome: considerate, knowledgable, and easy to work with. I am well on my way to 100%. Great place, wonderful people.

CAROLINE STOKES

Martin completely rehabilitated me over the worst health experience of my life. I broke my leg in two places. My surgeon provided instructions for physio. I followed his instructions about 90% (because sometimes I'd forget) and I'll never forget feeling the amazement and wonder of being able to stand for 6-seconds. Due to Covid times he was generous to instruct me via Zoom. Every time I saw my surgeon she was astonished with how advanced I was compared with others she would say. My amazing recovery was a COMPLETE testament to Martin's guidance and deciding I would do Classical Pilates at the same time - because at 48, you just don't bounce back like a 20-something. Four months later I ran up a hill this week. Take care of your body. Get a great physio. We only have one body.

Heather Skipper

I went through a few physiotherapists (at other clinics) before I found Joe at Pinpoint Physiotherapy. His combination of IMS and manual manipulation has really helped my lower back injury. He is extremely thorough, professional and well-educated. He genuinely want's his patients to get better. I wouldn't hesitate to recommend him or the clinic anytime.

Bev Spidle

Fantastic group of Physiotherapists. I recommend this clinic as often as possible.

table185

Amazing clinic. Experienced, caring and hard working physio who employs numerous modalities. Front staff is always cheerful and helpful too! Highly recommend.

Mair Saraga

Bonjour Casey! This message will go under Mair's email name. I can't thank you enough for the tremendous help you provided me during the sessions following my total left shoulder dislocation. Your clinical expertise/professional skills, clear explanations regarding the various exercises I needed to do AND your humor and constant encouragement were so appreciated by this ol' granma. You are a great teacher and I learned a lot about the ``mechanics`` of this complex injury. I intend to adhere consistently to my exercise schedule and I expect nothing less than a positively good outcome. Once again, Merci Beaucoup! If I was more computer-smart, I would include a smiling face with a ponytail attached lol. :- ) Helene Saraga

Elizabeth Geddert

5 stars for helping me resolve my stubborn plantar fasciitis. I highly recommend Pinpoint Physio. I received 6 sessions of "shock therapy" on my foot which really helped the healing process. I also was prescribed exercises to help heal my plantar fasciiatis. Videos of the exercises were sent to my email. The videos were a helpful reference when I was doing the exercises on my own. All staff was very friendly, helpful and efficient. I was reminded of appointments by email and text. They billed my plan directly. All COVID precautions were taken and I felt very comfortable. All appointments were on time.

Bonnie Lohnes

Martin is awesome.

Craig Miller

Emily was fantastic. She didn't just focus on my wrist, but treated the areas that were contributing to my pain. She was accommodating to my schedule, and I never felt rushed through an appointment. My wrist is feeling great now. She also dealt with WorkSafeBC directly.

BJ Reeve

Danielle is great to work with, and is making a real difference did me. I can't recommend her highly enough!

Stephanie L

Joe is amazing!! He actually cares about his patients and is honest and kind. I have been treated by Joe since 2011 and I highly recommend him to all of my family and friends. When I first stared treatment with Joe I felt like the wooden man from the Robaxin commercials. Joe worked with me through the pain and found the right treatment for me. He even reduced the amount of Migrains I was getting.

Nicole Zucker

Highly recommended!!!! She is professional and compassionate! !!!

Joel Carter

Great experience with Joe Box. He introduced me to IMS and my body has responded very well to it. The exercises he assigns feel relevant to recovery too! He's not afraid to share background information about his methods. Clinic has a very nice online booking system and assigned exercises can be viewed online and include canned videos and instructions, along with physio's notes.

Maria Knorr

I was in pain with no current physiotherapist. My cousin referred me to Pinpoint. They got me in within days on a cancellation, even though they very booked up. I felt much better after the very 1st session with amazing therapist. Went on the cancellation list and got a 2nd treatment. With homework exercises in hand, am doing so well, do not need a 3rd treatment. Staff are very professional, accommodating, and genuinely easy to talk with. Best experience in a long line physios over the years. Thank you so much!

Martin Beauseigle

Emily has done wonders for me! Very professional and knowledgeable. Attentive to the patient's issues.

Amy Finlay

Kari is helping me so much! I have had 2 treatments with her so far for ongoing neck pain-currently I have more movement and less pain! Thanks Kari!!

Len Box

My hip seemed to collapse at times. I was certain that it was an arthritis problem. Joe said that it was a muscle problem and gave me exercises to do. I did the exercises and the problem was fixed. Many thanks! Len

janine keeling

Top ratings for entire organization! I have seen & experienced excellent service from several physiotherapists there over the years.. re: shoulder injuries & help after foot surgery. Office staff top notch. I appreciate actual phone reminders for appts. & excellent covid protocol. Online tool to list & explain your exercises is tops. Most recently, Joe Box has helped me immensely with shoulder mobility & pain & foot probs & scarring after surgery when surgeon basicially told me to live with it. It can be a wait to get in, but appts. are efficient, effective and professional! Thank you!!

Watts Mowing

With being in so much pain after my accident several years ago I have not found much relief, but thanks to the people at Pinpoint from the front desk to the physiotherapists, I am finally starting to have a bit more mobility than I ever have and look forward to having continuing my treatments and being freer, to try and newer things, hikes, biking and I might even try swimming also when the weather gets better. Thank you again Pinpoint, its so nice to finally get some relief. N

Maddy Dawson

Awesome staff! Amy has worked miracles on my back, neck and knee. I couldn’t thank them enough!

Richard Diggles

My experience with Joe was excellent,and very professional. His on line rehab program worked for me and I am still using it daily.The office staff are very good and do there best to fit you in with your appointment.

James Henderson

I have seen both Danielle Roberts and Joe Box. I saw Danielle after I suffered severe ankle sprain playing soccer in the rain and mud late October. She got me back to full health and playing soccer again for Spring season. She was patient, knowledgeable, and professional. I would definitely recommend her to anyone. I saw Joe Box because of the wonderful recommendation I got from Danielle about his talents with IMS needling. I tore a rotator cuff in my right shoulder and could not work out without pain in the joint. I had tried seeing other physiotherapists and did rehab on my own with rest and exercises with no luck. Joe was extremely professional, and very skilled in treating me. I do not like needles but IMS is quite different and uses much smaller needles than ones used for injections. On top of that Joe is so talented I could usually barely even feel them. After just 4 sessions with Joe I feel no pain my shoulder after working out and I can't thank him enough. If you need a physiotherapist - go to Pinpoint, they are amazing and also have very professional, polite staff as well. James Henderson

Sharon Larkins

Thank you to Amy Fleming for her great advice and wonderful care. She put me at ease from the first appointment.

Karly Karly

Excellent staff here, variety of treatments available, wide range of appointment times, you can book over the phone or online, support/admin staff are great as well.

Santino Marazzo

The physiotherapist that was assigned to me is excellent in the understanding and treatment of my physical condition. I couldn't have gotten a better person to take my case.

Mike Smith

Very personable and informative service Everyone is always smiling and I always felt comfortable. Would recommend to everyone

Rachel S

My dad had some lifelong chronic trouble with his knee and injured it recently. Because of his age, history and the nature of the injury, regaining his original range of motion is going to be a challenge. He went to see Joe at Pinpoint and has started a strengthening regimen that is really working and quicker than he expected. He found Joe to be very patient, professional and positive, which has boosted my dad's morale and motivated him to follow the regimen to get the results he needs. We highly recommend Joe for anyone looking for expert advice and good results.

Idonna Tollefson

I have been to Pinpoin for several physio sessions and am ever so happy with the experience that I have had. It had been many years since Ineeded physio and was reluctant to go but after an auto vehicle accident my doctor recommended that I get some physio on my neck and shoulder. It is coming along ever so well;. I would highly recommend that anyone requiring physiotherapy contact Pinpoint and see one of their therapists. Lindsay is my therapist and I am very pleased with the progress that I am making. I would recommend her to anyone requiring this type of service. Idonna Tollefson

JPS

Joe's top class and very good at identifying linkages associated with the injury or issue. His first hand knowledge of sport, and the forces demanded of the body while performing, are important and certainly assist with his ability to deliver results through treatment.

Cynthia Spencer

I highly recommend Joe Box at Pinpoint Physiotherapy. I have had a number of injuries over the past few years and in each case Joe has tailored a variety of treatments to not only relieve my pain but also to help me regain mobility and strength so I can get back to doing the things I enjoy. In each case, the treatment was individualized to my particular needs. I felt very much like we were a team, Joe providing the knowledge and expertise and me doing the work at home. While not exactly a fun experience, the shockwave treatment was very effective in helping me heal as was the IMS. The clinic is very “user friendly” with online booking, very capable and friendly staff. The ability to view videos of the exercises offline at home with personalized instructions is extremely helpful.

Nicole Moore

Receptionists are awesome, always so friendly. I saw Amy and she is very lovely and knowledgeable. Really great experiences at this office

Tracy Galavan

I found Emily to be thorough in her assessment and gave me me clear instructions on what exercises I needed to do to help strengthen and promote healthy joint movement.

Jacques Levesque

Great care and follow-up. Anna relieved by shoulder bursitis pain in only a few treatments. Highly recommended.

Stephen Johnson

More than enough help to get my damaged knee strengthened again! Thanks, you guys!

M. Hansen

Joe was extremely knowledgeable and professional. I had suffered with chronic back pain and subsequent knee pain for years. I visited many other places seeking treatment but nothing was working. Another medical professional suggested I try IMS and to go see Joe. Within a few treatments of IMS I was feeling relief! I'm back doing the things I enjoy without the stress of being in uncontrollable pain. Pinpoint will definitely be my first stop next time I'm needing pain relief! The staff were also super friendly and helpful, no problems with getting booked for follow up appointments.