Reviews of Rebound Health Centre (Physiotherapist)

Ray

Friendly and knowledgeable. Explains things thoroughly

JochenB

Excellent! I would like to say THANK YOU for the excellent service that I received while I faced and endured the lengthy recovery process from a total knee replacement. Special thanks go to Jacalyn, who with her wealth of experience was able to select excellent rehabilitation exercises. In addition to her content knowledge, Jacalyn was able to keep me motivated and on target. Indeed, it is not only what you know, but also how you communicate it to others that might trigger the change. She answered the many questions that I had immediately following the surgery, and then she set me on the right track. And from there on, it was my responsibility. Moreover, I also would like to thank Jenna Kooster who provided excellent relief through her magic hands during the early phase of the rehab. All in all, I had an excellent experience, and I am glad to tell about it.

Panda Flowers West Lethbridge

Thank you to the staff at Rebound Health. I have the utmost respect for the care, professionalism, support and dedication you have shown to me while dealing with my long term injury. From the moment you walk into the reception, to leaving after treatment, I never feel like I can not achieve total health. Thank you to Mike for all you have done for me and my family. Your dedication to your craft shows and I am beyond grateful for your care. To the team at the front desk, you keep me on schedule and that says a lot...Will never go anywhere else....that I learned the hard way...

Stuart Beezer

Highly recommend.

Bena

The physiotherapists are very welcoming and fun to be around.

Kimberley Vlasak

Excellent physiotherapy clinic!

Greg Kostiuk

Very knowledgeable, friendly, and helpful.

Tiff O'Neil

In quickly and a great experience!

Mark Low

I run about 50km per week, needless to say my legs are often sore. Shannon makes my running long distance possible. She makes my legs feel so good. Thanks Shannon. The front desk ladies are also so kind and helpful.

Dave Kirschner

I have been working with Mike on a post surgical issue, all online because I live far away and also with the physical distancing. What a great guy. Easily in the top 5% of all healthcare providers I have ever met or worked with! Highly recommend! Front office staff so great as well!

ਸਰਬਜੀਤ ਕੌਰ

Nice staff and very well trained. Highly recommended for physiotherapy.

Barbara Nickle

Fabulous care!

Morgan Martin

Knowledgeable staff who have done wonders for me over the years. Stephen and Columba have been my gotos for quite some time and I am never dissatisfied with the service or the envrionment

Hutch Orr

So I dislocated my shoulder and had to go to emergency. After getting x-rays and seeing that the joint was now back in place I scheduled an appointment with a Sports Medicine Specialist. Dr. Galbraith met with me the following Monday after the injury happened. After he did his assessment he booked me in for an Ultrasound that same day cause he could tell the injury was very bad. After getting an Ultrasound they discovered I completely tore off 3 of 4 muscles in my rotator cuff and the 4th one was hanging on by a thread. On top of that I also tore off one of two tendons that attach to my bicep as well. I was told by ultrasound tech, plus the Dr. on call when I got the ultrasound as well as Dr. Galbraith that this 100% requires surgery and that it needs to be done as soon as possible before everything pulls away and deteriorates. I was first referred to another orthopedic surgeon's office in town, they reviewed my file the same day the received it and let Dr. Galbraith know that due to the severity of the injury this repair was not something they specialized in and recommended that it be dealt with from a shoulder specialist. I was then referred to Dr. Rollick at this office as she is supposed to be a shoulder specialist. After they had received the referral I phoned almost every day for a week to see if Dr. Rollick had reviewed my file yet, just to be told that she had not reviewed the referral yet. After a week of phone calls I finally was told that Dr. Rollick reviewed my file and ultrasound and did not feel that my case was urgent at all and wanted me to first meet with her physical therapist first. I asked them how that is possible based on everything else I have been told up until this point. They said unfortunately that was Dr. Rollick's opinion on my file. When they first book me in with the therapist I'm told my appointment will be 7-8 weeks out. The next day I phoned them again and said that 7-8 weeks out is just not soon enough, they then informed me they had an opening in 3 weeks. Still to see a physical therapist in 3 weeks to just get told therapy is not an option and that I need surgery seemed pretty pointless. I was not going to take the risk of having a crippled arm the rest of my life. I had my referral sent to another shoulder specialist in another city. They looked at my ultrasound the same day not 1 week later like Dr. Rollick did and this Dr. contacted me that same day and informed me that I needed surgery ASAP and tentatively booked me in for emergency surgery in one week. He informed me that everyone else I spoke to was correct and this surgery needs to be performed very quickly after time of injury. They like to do this surgery within 4 weeks of time of injury and beyond 6 weeks makes things extremely difficult with very poor results or not even possible. I had this conversation on a Friday, on Monday they contacted me to confirm surgery for Friday. I received my surgery and everything went good. I appreciate the fact that this other Dr. and office did not blow me off like Dr. Rollick did and got me the emergency surgery that I needed ASAP. If I had just gone with Dr. Rollicks schedule and recommendations, the required surgery would have been completely out of the question before she would have ever seen me and would have left me with a useless right arm. Definitely not impressed at all with Dr. Rollick and how she handled my case. She would have left me in my 40's for the rest of my life with a right arm that I'd barely be able to use. Unethical as a Dr. if you ask me.

Brian Nelson

Excellent help and advice on a shoulder injury!

Antonio Mendes

Herniated disc 16mm turn into a 3mm, I'm not saying it will happen to everyone but it did for me. Staff is amazing very knowledgeable and easy going. Recommend this place 100% thanks Mike!

Kevin Svennes

Amazing group of health professionals

Darrell Schick

Great place for physiotherapy and friendly staff

Loving Life

Awesome staff

Karen Graham

I might be bias, as this is located in the university, which is exceptionally convenient for a student. They are extremely helpful for everything they provide. I love the communication between the specialties and that my appointments are usually close together. I appreciate their flexibility.

Krystin Loose

Great people. Concussion clinic is awesome.

Kaela Corazza

Tim Takahashi is my Athletic Therapist and this man has done wonders for me through my rehabilitation process. He has calmed me down mentally which is worth more than anything else. I have hope in my healing process and I'm not scared anymore. I am honestly so excited to see how far I'll come . I can't wait to be able to use my left arm again. Thank you so much. What a wonderful facility.

Gregory Holmes

Great experience here. So clean and well organized, and my therapist was really nice, well educated and helpful. Highly recommend.

Mark Murphy

After my appointment with the physio, I was told the exercises would be sent to me via email. In the past this was done within 1 hour but this time, I had to call the next day to get the exercises. Once I received the exercises there were missing information and were different from the exercises the physio had me complete at the clinic. So I had to call back again to seek clarification on how to complete the exercises. They had to re-send the exercises to me three times before they were correct. The last time they sent the exercises, the number of reps and sets changed from the previous instructions. Very confusing. I called back and asked about who I could speak to regarding this poor service and the receptionist told me there was nobody I could speak to about this. Poor customer service. I will not go back to Rebound Health Centre.

Rayel Green

The price is great. Colomba is amazing and will fix you right up

Kamaron Hampton

Great place. Lots of knowledge.

Robert Jensen

Trevor and Corey were excellent to be with . Very informative and helpful. Excellent personality peoples.

Best dayever

I wouldn't go here again. I have a wonderful physio therapist on the South side but thought I'd try someplace closer to home (West side). So I came in, filled out the forms, waited 25 min. before physio saw me. Was in a large room with other people. The physio bounces between you and others at the same time, sort of a conveyer-belt type of service. But of course, they charge you for the full hour even though you get about 15 min. of personal attention AND you waited for 25 min. before they even got to you. I've seen this style before - they try to attend to several people at once to maximize profits. Poor customer service. Just because it's the univ. people think they're "good". The receptionist (darker haired one) was a bit snippy. Save your money and go someplace where you have the physio's full attention for the full time you're there.