Reviews of Centre de médecine sportive de Laval - Physiothérapie (Physiotherapist)

Riopel Design & Communication

(Translated) Excellent Doctor! (Original) Excellent Médecin !

Marie Charlotte Boivin

(Translated) Absolutely outstanding service. All the staff are calm and attentive. I drive an hour and it's worth it! I really recommend. (Original) Service absolument hors pair. Tout le personnel est calme et à l'écoute. Je fais une heure de route et ca vaut la peine ! Je recommande vraiment.

Chantal Paquin

(Translated) We can find all the services we want in the same place (Original) On peut trouver tout les services qu'on veut au même endroit

Martin Wiedenhoff

New patient trying to book an appointment: Phone system asking you to press four options to then say “fill out form online” and wait. Based on previous Google reviews that wasn’t an option so called McGill sports clinic - they actually take patients that are not McGill sports students - and got an appointment within 5 minutes the following week. Conclusion: if you don’t know how to on-board new patients just say you don’t want any on your website so we can save (y)our time. You were actually referred by another clinic. If you want new patients just do like telecom companies: new patients press 1 and current patients press 2 so we get right down to business in a minute or less

Super Man

Great service and great doctors! Dr Pelletier-Goudreau and Dr Ciolofan are awesome!

Maxime Dufour-Forest

(Translated) Quality service, qualified staff. The prices for physiotherapy are still high, $ 90 for the evaluation and $ 75 for the follow-ups. (Original) Service de qualité, personnel qualifié. Les tarifs pour la physiothérapie sont quand même élevé, soit 90$ pour l'évaluation et 75$ pour les suivis.

Olivier Rufiange (Rufio)

(Translated) Impeccable service after a mountain bike accident. I recommend without hesitation! (Original) Service impeccable après un accident de vélo de montagne. Je recommande sans aucune hésitation!

Mathieu-Philippe Lemay

(Translated) You can't talk to someone. (Original) Imposiblle de parler a quelqu'un.

Annita Robitita

(Translated) It really is the worst customer service I have ever seen (for physio, osteo, etc). The receptionists ignore you when you walk in and it can take like 10 minutes to announce your arrival. To pay, it's the same thing. I already almost left without paying so much that it was ridiculous. Cannot speak to someone to cancel an appointment or get an email response. And there, I will you make me charge the same appointment because of this bad service? (Original) C'est vraiment le pire service à la clientèle que j'ai jamais vu (pour physio, ostéo, etc). Les réceptionnistes vous ignorent quand vous entrez et ça peut prendre genre 10 minutes pour annoncer votre arrivée. Pour payer, c'est la même chose. J'ai déjà failli partir sans payer tellement que c'était ridicule. Impossible de parler à quelqu'un pour annuler un rendez-vous ou d'avoir une réponse par courriel. Et là, je vais tu me faire charger le rendez-vous pareil à cause de ce mauvais service ?

Jac Car

(Translated) It is said that the first impression is very important. I made an appointment for today 31-10-2019 at 8:30 pm. with Ahmed. The receptionist after asking me for my email had told me that I was going to receive a confirmation email. Since no email was sent to me, I call them around 6:45 pm before returning to me. It is at this moment that I am informed that Ahmed had an accident and that they were about to call me. My appointment was postponed for this Saturday but I began to suspect the serieté and organization of this institution. Finally I had my appointment with Ahmed and that's why I added 3 stars (I would have scored 5 stars if it was not for the communication problem at the beginning). He explained to me that it was more of a family emergency that I will not detail out of respect for his private life but everything has been clarified. Subsequently he started the treatment. I must admit that Ahmed is really an excellent professional and a very good person. Thank you for everything Ahmed (Original) On dit que la première impression est très importante. J’avais pris rendez-vous pour aujourd’hui 31-10-2019 à 8 :30 pm. avec Ahmed. La réceptionniste suite à me demander mon courriel m’avait dit que j’allais recevoir un courriel de confirmation. Étant donné qu’aucun courriel ne m’avait été envoyé, je les appelle vers 6:45 pm avant d’y me rendre. C’est en ce moment que je suis informé que Ahmed avait eu un accident et qu’ils étaient sur le point de m’appeler. Mon rendez-vous a été reporté pour ce samedi mais j’ai commencé à m’en douter sur la serieté et organisation de cette institution. Finalement j’ai eu mon rendez-vous avec Ahmed et c’est pour cela que j’ai ajouté 3 étoiles (j’aurais marqué 5 étoiles si ce n’était pas pour le problème de communication au début) . Il m’a expliqué qu’il s’agissait plutôt d’une urgence familiale que je ne vais pas détailler par respect à sa vie privée mais tout a été éclairci. Par la suite il a commencé le traitement. Je dois avouer qu’Ahmed est vraiment un excellent professionnel et très bonne personne. Merci pour tout Ahmed

Christine Lepine

(Translated) In intense allergic reaction following the prescribed medication and no way to have any return call even after leaving a voice message and two emails 3 days ago! And following a bad rating on Google, you are finally answered saying that they were on vacation. It should be indicated on your answering machine, it would be much less annoying! (Original) En réaction allergique intense suite à la médication prescrite et pas moyen d'avoir aucun retour d'appel même en ayant laissé un message vocal et deux courriels il y a 3 jours ! Et suite à une mauvaise note sur Google, on vous répond finalement disant qu'ils étaient en vacances. Ça devrait être indiqué sur votre répondeur, ça serait bien moins fâchant!

Jeanne Lavoie

(Translated) I was treated very well by Dr. William Peltier-Goudreau and Dr. Robert Pontbriand and physiotherapist Audrey Emond Le Blanc. My hip problem is still not cured but it is better. (Original) J'ai été très bien traitée par les Dr William Peltier-Goudreau et Dr Robert Pontbriand ainsi que la physiothérapeute Audrey Emond Le Blanc. Mon problème de hanche n'est toujours pas guéri mais ca va mieux.

Vae Mihi

(Translated) Impossible to reach them. No one answers the phone. The phone system is constantly sending you in circles and not able to reach anyone. (Original) Impossible de les rejoindre. Personne répond au téléphone. Le système téléphonique t'envoie constamment en rond et pas capable de rejoindre personne.

Caroline Lavergne

(Translated) Super service. I finally see the light at the end of the tunnel thanks to this clinic. Super friendly staff. Only downside, during the first visit very difficult to know which window to appear despite the indications. (Original) Super service. Je vois enfin de la lumière au bout du tunnel grâce a cette clinique. Personnel super sympathique. Seul bémol, lors de la première visite très difficile de savoir à quelle fenêtre se présenter malgré les indications.

Richard Paquet

(Translated) Very good service (Original) Très bon service

Etienne Bérubé

(Translated) Impossible to speak with someone to make an appointment. Receptionist constantly asking to wait ... RIDICULOUS! (Original) Impossible de parler avec qqn pour prendre un RDV. Réceptioniste demander constamment d'attendre... RIDICULE!

Louis patenaude

(Translated) The place is not snowed Most of the clientele has reduced mobility, wheelchairs and crutches are very difficult to access and especially dangerous. (Original) Lendroit nest pas deneiger La pluspart de la clientele est a mobilite reduite , chaise roulante et bequille tres difficile dacces et surtout dangeureux

Michael Boris

Jesus, can you just have someone pick up the phone in this facility ? Isn't there a receptionist, that could answer basic questions ? It's a mistery for me how can they get new clients.

Sylvie Théroux

(Translated) An exceptional and multidisciplinary clinic. I recommend her for physiotherapy. (Original) Une clinique exceptionnelle et multidisciplinaire. Je la recommande pour la physiothérapie.

Caroline Cardinal

(Translated) I was given an appointment even though it was not in the physio's work schedule. I had to wait in the waiting room 30 minutes before we realized that the employee was not there. No communication between receptionists and staff. (Original) On m'a donné un rdv alors que ce n'était mm pas dans l'horaire de travail de la physio. J'ai dû attendre dans la salle d'attente 30 min avant qu'on se rendre compte que l'employé n'était pas là. Aucune communication entre les réceptionnistes et le personnel.

Mary Minuto

called to cancel my appointment today and secretary was beyond rude. she reprimanded me for not calling the right secretary, huffed and puffed while she helped me, just to advise me that the other secretary would only be back next week and to call her to reschedule! really happy i cancelled my appointment and didnt give them more of my money or time....

Predrag Sunjka

One of the worst customer experience I ever had. I don't know where to start. I contacted them through their website in August in order to schedule a rendez-vous. About 10 days after (!) I received a confirmation that my request has been transferred to Dr. Pagé and his/her secretary will get into touch with me. During that time I received a call in French (I speak French very well and have no issue with it, but for important things such as my health I would prefer receiving service in the language I speak better) that I should send them my MRI report and GP prescription, which I promptly did the same day by email. No news from them for about 10 days, i shoot them another email. Then, the secretary of Dr. Pagé calls me (in French) and start talking in a rude manner, absolutely not listening to anything I had to say: I asked her whether she needs a report from an MRI technician and she didn't believe me I have it ("Ce n'est pas possible que vous l'avez, c'est confidentiel, je fais ce travail depuis XXX ans"), and starts patronizing me. You don't do that to a potential client. Finally I send them the same documents I already did, this time by fax (?!). Mid-September I shoot them another email, and receive a voicemail that my "file is in process", whatever that means. In the meantime, i got a rendez-vous in a regular clinique, get treated by an expert in the field (check my other reviews) and completely forgot about these Laval guys. Then a Christmas surprise yesterday (Dec 18): they sent me ANOTHER request, a prescription for an X-ray with a small note instructing me what to do. I threw it in the garbage.

serge lemieux

(Translated) I went to take a paper to the second floor at the physio. There were 4 counters. Two secretaries were 18 inches apart WITHOUT MASKS !!! One, with short hair and dark glasses, was older, the other young. It does not set a good example for customers ... in the red zone. (Original) Je suis allé porter un papier au 2 etage a la physio. Il y avait 4 comptoirs. Deux secrétaires étaient a 18 pouces de distance SANS MASQUES !!! Une, avec les cheveux courts et des lunettes foncées, était plus âgée, l'autre jeune. Ca ne donne pas le bon exemple a la clientèle... en zone rouge.