Reviews of Forcemedic Medical Clinic and Center of Physiotherapy (Physiotherapist)

Marie Makdesian

I took an appointment eith bonjour santé in the morning, drove 45 minutes to the clinic in Lasalle with my sick baby, got there and the clinic was CLOSED! I did not receive a notice or a call to say that my appointment was canceled. So disappointed and so upset! Avoid this clinic if you can!

Mag Magdou

Great service received last week. The staff, nurse, doctor were all very professionnal and all my questions and worries left behind. Really appreciated my visit. Plus the clinic is very nice, modern and clean compare to many other clinics in Montreal!!! I encourage people to come here and use the Bonjour-Santé service too. Free, quick, you receive a text mess. when it's your turn to come to the clinic for t your appointment. A++

Mapendo Buranga Chantal

Bad service ever!! A friend paid and did get any treatment and they refused to give her a refund,I wish a could give u a zero.

Dorian Lajoie

4 year wait for a family doctor. I get one here. There is no way to contact them. The phone number just hangs up on you. Not joking.

Chris Thomson

Booked an appointment on Bonjour Sante this morning and was called about an hour later by their nurse. Was very surprised with the quick and friendly service. After speaking with countless Dr's I also got amazing service from Dr. Ramcharitar! She took her time and addressed my questions and helped me with treatment options for my GI issues.

Eva Bibeau

(Translated) Nice place. The only problem is that I had an appointment for 1pm and the wait is very long. Via telephone I was told that I had a place at 1 p.m. but in the end it was not. It was just that the clinic opened the walk-in at 1 p.m. ... so I wouldn't have gone that far for that if it had been explained to me over the phone. (Original) Endroit sympathique. Seul problème est que j'avais rendez vous pour 13h et l'attente est très longue. Via téléphone on m'a dit que j'avais une place à 13h mais finalement ce n'était pas le cas. C'était simplement que la clinique ouvrait le sans rendez vous à 13h...donc je ne me serais pas déplacé aussi loin pour cela si l'on m'avait bien expliqué le tout au téléphone.

Jack Morin

I have a family doctor at the clinic in Lasalle and am quite pleased with her attitude and performance. i have never had a problem with the reception staff and am overall quite satisfied with the performance of all involved. My comment relates more to the apparent 'canned' responses to many other comments. It would appear that those responding aren't actually responding to individuals but rather to categories of comments and choosing a response from a database of responses available to them. Read a few comments and the respnse to them and wou will see the pattern of repetition.

Reza K

I took an appointment through Bonjour Santé and pay 20 $ to avoid waiting but your going to wait at least 2 hours even you have an appointment.

Sara Chieffallo

This is the most disgusting customer service I've ever encountered! If I could put a 0 star rating I would. The receptionists are rude beyond belief and I got my appointment cancelled because she claimed I was late when in reality I was waiting in line for someone to serve me, which caused me to attempt the sign in later than my appointment time. She then advised me that the doctor couldn't see me anymore due to my supposed lateness and put a 30$ charge on my profile for appointment cancellation. I and beyond disgusted by this clinique and will NOT be paying a charge that was not my fault! I will be making a more severe complaint to higher power. It is unacceptable that I now have to wait an other 5 weeks before an appointment due to THEIR lack of customer service. I gave all the information I was supposed to give and they still managed to cancel my appointment and charge me for their lack of attention.

Yannick Tati

(Translated) The doctors are ok but the receptionist for the family doctors is due for the retreat. This lady gives me an appointment and does not record it in her computer. All this so that when I come with my family, tell me that she never give me an appointment in spite of the paper evidence that I have brought. I miss hours at work and I have my wife move with my 2 children for a lady who persists and does her job wrong ... And this is just the beginning she told me that my The family was never accepted to be seen by the doctor while a few days earlier the same pseudo receptionist told me on the phone to introduce me with my family for a first meeting. I lost my TIME of gas and money because of YOUR Forcemedic receptionists ... (Original) Les médecins sont correcte mais la réceptionniste pour les médecins de famille est due pour la retraite. Cette madame me donne un RDV et ne l'enregistre pas dans son ordinateur. Tout ça pour que quand je me présente avec ma famille, me dire qu'elle m'a jamais donner de RDV malgrés les preuves papier que je lui ait apporter. J'ai manquer des heures au travail et j'ai fais déplacer ma femme avec mes 2 enfants pour une dame qui s'obstine et fais mal sa job... Et ce n'est que le début elle m'a dit que ma famille n'a jamais été accepté à être vue par le médecin allors que quelque jours plus tôt la même pseudo réceptionniste m'a dit au téléphone de me présenter avec ma famille pour une première rencontre. J'ai perdu mon TEMPS du gaz et de l'argent à cause de VOTRE receptionists Forcemedic...

Geneviève Couture

(Translated) I'm going there for a pregnancy follow-up, with Dre Mehdizadeh, a pearl! Always available, attentive, who takes the time to answer questions and hardly ever waits during the meeting. The staff is very kind. (Original) J'y vais pour un suivi de grossesse, avec Dre Mehdizadeh, une perle ! Toujours disponible, attentionnée, qui prends le temps de répondre aux questions et presque jamais d'attente lors du RDV. Le personnel est très gentil.

Abdul Kshad

They’re very inconsiderate. They cancelled my newborns appointment 3 times. They finally gave me an appointment for her to see a doctor a month after she was born. They called half an hour before the appointment to cancel it. My wife called them back and they eventually gave her an appointment the same day in the afternoon. I was very happy that my baby was finally going to see a doctor and after I arrived they refused to let her in even though I came from the other end of the city and my baby was crying because she was sick. I tried getting them to let me see a doctor for at least 5 minutes but they refused and told me “to sit and wait until they close at 6”. I ended up leaving and took my baby to the emergency at the children’s hospital. Honestly it was the worst experience ever...

keish loren

Not professional at all. Services from the receptionists are rude, loud and non professional. One doctor in particular is very incompetent, her name is Mozafarri, she is quite young, she needs to be a little bit human and humble. Of course, Quebec doesn’t have enough doctors but at least trained them, do something. She is playing a game by acting always busy to show her competence but she is way behind from being competent. Hopefully life will teach her a lesson. My advice to her is to keep her feet on the ground, listen to the patients and stop all the BS bla-bla-bla nonsense, thinking she knows all. Obviously, she still have a long way to go!

Melrose Jackson

This cant never be a walk in clinic,u walk in and being told the walk in's are full.then they are not walk in they have appointment wrong concept of walk ins.take off all the signs that said walk in this is crazy..so mad

C B

(Translated) I was worried about the bad reviews but got great service. In less than 2 hours I had a solution to my problems. As for the secretary, she did her job well and answered my questions. // I was worried because of the bad come back but I had an excellent service. In less than 2 hours I got a diagnosis and a prescription. As for the secretary, she did her job and answered my questions quite well. (Original) J'étais inquiète dû aux mauvais avis mais j'ai eu un excellent service. En moins de 2 heures j'ai eu une solution à mes problèmes. Quant à la secrétaire elle a bien fait son travail et a répondu à mes questions.// I was worried because of the bad reviens but I had an excellent service. In less than 2 hours I got a diagnostic and a prescription. As for the secretary, she did her job and answered my questions quite well.

Ernest Hemingway

I had a poor experience. After the nurse forgot about me, I saw a doctor after 4.5 hrs. She was of no help at all. I had to go to another clinic to get proper care. I know there are competent staff at this clinic, but my experience was one of negligence.

Miss Trish

The receptionist is super rude. She needs a lesson in customer service. Woke up early to head to the walk-in clinic she takes the guy in front of me but not me. Very weird. Hands me a card and says call for an appointment tomorrow. Highly disappointed

Cyrine Dahel

(Translated) If I could put 0 I would. This clinic is absolutely neither professional nor responsible for its patients, I strongly advise against it. More than two years with this clinic and I met my family doctor only once ... Each time I was given a different doctor who did not do the follow-ups and who did not accept being asked too much. Questions. I had medical results from January and I was called in March to tell me that there would be a follow-up (worrying results requiring follow-up) plus other tests done in November including I also never had a return and which nevertheless required certain expenses that I paid, we went in mid-June and still no follow-up or appointment granted. I tried to call the clinic a dozen times and never got a response from them, the unreliability of this clinic is borderline illegal given the tendency they have to neglect their patients, it should be closed for good and I hesitate even to file a complaint for these serious breaches. I don't feel safe having a family doctor at this clinic, especially since I always have to go through the walk-in so I don't see the point of having one. (Original) Si je pouvais mettre 0 je le ferais. Cette clinique n'est absolument pas professionnelle ni responsable de ses patients, je la déconseille fortement. Plus de deux ans avec cette clinique et j'ai rencontré mon médecin de famille une seule fois... À chaque fois on me donnait un médecin différent qui ne faisait pas les suivis et qui n'acceptait pas qu'on lui pose trop de questions. J'ai eu des résultats médicaux qui datent de janvier et on m'a appelé en mars pour me les annoncer en me disant qu'il y aurait un suivi (des résultats inquiétants nécessitant un suivi) plus d'autres examens fait en novembre dont je n'ai jamais eu de retour également et qui ont pourtant nécessité certains frais que j'ai payé, nous sommes rendu à la mi-juin et toujours aucun suivi ni rdv accordé. J'ai tenté d'appeler la clinique une bonne dizaine de fois et jamais de réponse de leur part, le manque de fiabilité de cette clinique est limite dans l'illégalité vu la tendance qu'ils ont à négliger leurs patients, elle devrait être fermée pour de bon et j'hésite même à porter plainte pour ces graves manquements. Je ne me sens pas en sécurité à l'idée d'avoir un médecin de famille au sein de cette clinique, surtout que je dois toujours passer par le sans rendez-vous donc je ne vois pas l'intérêt d'en avoir un.

Nat LE

The doctor I’ve seen here is amazing and I keep seeing her because I like her but some of the receptionists and the format to get an appointment or if I need any questions answered it is mind boggling horrible. It makes me want to change doctors which is unfortunate.

Caro Line

(Translated) Super fast service, friendly staff and super clean clinic! (Original) Service super rapide, personnel aimable et clinique super propre!

Jane Furneaux

Has this clinic closed down? There is absolutely no appointments available via Bonjour Sante, I have called and emailed several times because I keep getting emails from someone at the clinic with attached files with viruses. My email has obviously been compromised by the clinic and I can't get in touch with anyone to sort this out.

TriniCadian W

(Translated) The worst customer service. Receptionists, especially the head receptionist, don't work because they like their jobs (which they have to choose from elsewhere). Doctors should be ashamed of their administrator agents. Not only that their attitude is unpleasant when it comes to customer service, they do not send the required documents to pharmacies or hospitals within a reasonable time. We depend on our doctors for prescriptions and medicines and although my doctor does his "job" the receptionist takes up to 1 month to send these documents sometimes to the pharmacy and / or hospitals. When you have sinusitis, waiting 24 hours is ok but you must always follow up yourself with the receptionist (not to mention that the wait on the phone is very long to then transfer you to secretary) because they are always "very busy" however they have no or almost no patient physically in this covid time. So hire if you're that busy !!!!! I would like to know who is it that hires or monitors it is people there to be sure that he does their job correctly exactly ?? Where can you complain because if it is to one of the receptionists it is a lost case. (Original) Le pire service a la clientèle. Les réceptionnistes, surtout la chef receptionniste, ne travaillent pas parce qu'il aime leurs métiers (qu'ils ont choisir d'ailleurs). Les médecins devrait avoir honte de leurs agent administrateur. Non seulement que leur attitude est innaceptable au niveau service clientèle, ils nenvoient pas les documents requis au pharmacies ou hopital dans un delai raisonnable. On dépends de nos médecins pour des prescriptions et médicaments et malgré que mon médecin fait son "travail" les réceptionniste prennent jusqu a 1 mois pour envoyer ces documents parfois a la pharmacie et/ou au hôpitaux. Quand tu fait une sinusite, attendre 24heures c'est ok mais faut tjrs tu fasse un suivi toi même avec les réceptionniste (sans oublier que lattente au téléphone est très longue pour ensuite te faire transferer secretaire ) car ils sont toujours "très occupé" pourtant ils ont aucun patient physiquement en salle ou presque plus en ce temps covid. Alors engagez si vous êtes si occupé !!!!! J'aimerais bien savoir qui est-ce qui engage ou surveille c'est gens là pour être sur qu'il fasse leur job correctement exactement?? Où peut-on se plaindre car si c'est à une des réceptionniste la c'est un cas perdu.

Vicky

(Translated) I am fortunate to have my family doctor there and I have nothing but good things to say. Dr Mozafari is always on time and very knowledgeable. The secretaries respond quickly to my emails. I called 2-3 times and each time someone answered me the first time. (Original) J'ai la chance d'avoir mon médecin de famille là-bas et je n'ai que du positif à dire. Dr Mozafari est toujours à l'heure et elle est très compétente. Les secrétaires répondent rapidement à mes emails. J'ai téléphoné 2-3 fois et chaque fois quelqu'un m'a répondu du premier coup.

Nataliia Titova

Mad on this clinique! No ethics ! Came with a little baby having appointment though bonjour sante. they say no doctor is available. Not even sorry?! French speaking stupid excuses. Stay away!

Eliana Borrero

Hi, I went them for first time last week, service was fast , they called me on time and Dr. Ramcharitar was amazing , unfortunately the receptionist on the doctor family line had a really bad actitud with me and another patients too, you can tell that she doesn’t like her job and she is not available to help nobody.... as a patient you expected best actitud from all the staff and more for the people on the front desk.

Mathieu Gouin

Best nurse ever!

H L

Bad clinic, they change your appointment without telling you,the receptionist are terrible with bad attitude..

Dima

Very fast and friendly service. While having an emergency we were accepted very fast in less than an hour.

sarah fanane

(Translated) The nurse was ok and her service was good. But the doctor lady I am not unhappy with services. He did not let me ask questions to understand. In addition he prescribed me an antibiotic as she said before having the final result of the analysis. In short, the lady doctor must rework her modesty and her humility with the patient. Usually, that's what we see in doctors. (Original) L'infirmière était correcte et son service est bien . Mais la dame medecin je ne suis pas pas satisfaite de services. Il ne m'a pas laissé poser des questions pour comprendre. De plus il m'a prescrit un antibiotique comme elle a dit avant d'avoir le résultat final des analyse. Bref la dame médecin doit retravailler son modestie et son humilité avec le patient. D'habitude, c'est ce qu'on voit chez les médecins.

Sarah Asgodom

I HIGHLY recommend Kim Heejung for physiotherapy. She’s very professional and friendly. She asked me a lot of questions, was very patient with me, answered all my questions, made sure I understood what was going on with my body and gave me detailed steps on what exercises to do at home. I didn’t feel rushed. You can tell she really loves her job. She also does a good job at sanitizing between patients and even throughout my appointment with her.

caroless225

(Translated) I got an appointment by phone thanks to bonjour santé on Friday. The doctor did not fax (or even sign) my prescription to the pharmacy and the clinic is closed until Monday. Fortunately, a nurse and a doctor from another Forcemédic clinic were able to help me. It was a very stressful experience and I do not recommend their telemedicine service. (Original) J'ai obtenu un rendez-vous par téléphone grâce à bonjour santé le vendredi. Le médecin n'a pas faxé (ni même signé) ma prescription à la pharmacie et la clinique est fermée jusqu'au lundi. Heureusement, une infirmière et un médecin d'une autre clinique Forcemédic ont pu m'aider. Cette expérience a été très stressante et je ne recommande pas leur service de télémédecine.

Ely Ventura

Excellent service

li so

J’ai mon médecin de famille là bas et je suis satisfaite, et j’ai consulter d’autre médecins dans la même clinique sans rendez-vous et j’étais toujours satisfaite

Stéfany Henry

(Translated) I would have put zero, but that is not possible! I paid a subscription to Bonjour-Santé and made a telephone appointment with the clinic. I received text messages and emails confirming everything as well as a text message and an email at 10:40 am, or 1 hour before my appointment. As it was returned 2:20 pm and I did not receive a call, I decided to call the clinic. I will refrain from commenting on the secretary who acts as if it was my fault, while the nurse who telephones to do a pre-evaluation has wrongly dialed my number (confirm by the little empathetic secretary). So as a result, the doctor left and I did not get my consultation because a person is not able to dial a phone number without error. No need to specify that the super secretary did not see fit to apologize for fear of leaving and daring to answer me `` I just told you '' when I asked her to reconfirm my phone number in the file to my "supposed" appointment postponed until tomorrow by their fault! I'm in trouble right now with a new baby and covid, so I have little choice to consult there, but it will be the last time! (Original) J'aurais bien mit zero, mais cela n'est pas possible! J'ai payé un abonnement à Bonjour-Santé et pris un rdv télélphonique avec la clinique. J'ai recua des message texte et des courriels confirmant le tout ainsi qu'un message texte et un couriel à 10h40, soit 1h avant mon rdv. Comme il eat rendu 14h20 et que je n'ai pas reçu d'appel, je décide d'appeler à la clinique. Je m'abstiendrai de commentaire sur la secrétaire qui fait comme si c'était ma faute, alors que l'infirmière qui téléphone pour faire une pré évaluation à mal composé mon numero (confirmer par la peu empathique secrétaire). Donc résultat, le médecin est partit et je n'ai pas obtenu ma consultation car une personne n'est pas capable de composer un numero de telephone sans erreur. Nul besoin de vous spécifiez que la super secrétaire n'a pas cru bon de s'excuser de peur part et à oser me répondre '' je viens de vous le dire'' quand je lui ai demander de reconfirmer mon numeronde téléphone au dossier pour mon "supposé" RDV reporté à demain par leur faute! Je suis mal prise en ce moment avec un nouveau bébé et la covid, donc je n'ai que peu de choix de consulter là bas, mais se sera la dernière fois!

a. k.

(Translated) I can't put 0, too bad! the doctor dramatizes your state of health, while the check-ups are correct. You come out of there in despair, until another doctor at another clinic tells you otherwise. I had a prescription for diabetes medicine, I had to stop the treatment. My left arm paralyzed with pain, left eyelid which continually flutters and hair loss due to side effects. Obviously, the forcemedic doctor is sponsored by a laboratory, which gives her small gifts to prescribe their drugs. (Original) je ne peux pas mettre 0, dommage! la médecin dramatise votre etat de santé, alors que les bilans sont corrects. Vous ressortez de là desespéré, jusqu'a ce qu'un autre médecin d'une autre clinique vous dise le contraire. j'ai eu une prescription de médicament pour le diabete, j'ai du stopper le traitement. Mon Bras gauche paralysé par la douleur, paupiere gauche qui bat continuellement et perte de cheveux, du aux effets secondaires. Manifestement, la medecin forcemedic est sponsorisée par un laboratoire, qui lui offre des petits cadeaux pour prescrire leurs medicaments.

Ayisha Jahangir

Very good clinic staf also nice if you go with maners no one disrespected…when you give respect then take ????I wish someone give me oppointment I understand bcoz of covid pregnant women priority it’s good but I need ????

Simon Robidoux

(Translated) Many problems with the system of taking RV, but seem to be absorbed a little ... By cons, still no way to directly reach the reception to check an RV without typing an infernal maze of phone transfers ... Medical , no complaints. Dr. Boulos is excellent, does not prescribe medication for nothing, and does a good follow-up of her patients. (Original) Beaucoup de problèmes avec le système de prise de RV, mais qui semblent se résorber un peu... Par contre, toujours pas moyen de rejoindre directement la réception pour vérifier un RV sans se taper un dédale infernal de transferts téléphoniques... Côté médical, rien à redire. Dre Boulos est excellente, ne prescrit pas de médicaments pour rien et effectue un bon suivi de ses patients.

Marcy C

(Translated) Receptionist looks tired of his job .... Mozafari doctor not strong as a service. Always seems in a hurry for you to leave the room, you talk to her and pretend to listen to you and as if looks concerned ... she gives you speech that everyone has different type of body ... she tells you that she will do research for certain treatment but you go back to see her after certain months and she did nothing as research .... just blah blah .. I understand that everyone has a start but it does not have a diploma that determines you are a good doctor .... communication between RV call center and very poor website .... you cancel an RV and returned to the clinic we inform you that you did not do it .. it is a pity that there is no longer a good doctor we just returned health card numbers passed on the machine for them to fill their pockets with their wages ... my boyfriend also went to see another doctor to read a report from a pre-hire lab and she didn't even bother to read the document .. she looked confused ... and didn't give no explanation or suggest to the patient to have a test or blood test .... (Original) Recéptionniste a l'air tanné de sa job.... Medecin Mozafari pas fort comme service. Toujours a l'air pressé pour que tu parte de la salle, tu lui parle pis fait semblant de t'écouter et comme si a l'air concerné... elle te donne discours que chacun a différente type de corp...elle te dit qu'elle va faire des recherche pour certain traitement mais tu y retourne la voir apres certain mois pis elle n'a rien fait comme recherche....juste du bla bla.. je comprends que tout le monde a un début mais ce n'ai pas avoir un diplome qui determine tu es un bon médecin.... communication entre centre d'appel de RV et site web tres pauvre.... tu annule un RV et rendu a la clinique on t'informe que tu ne l'a pas fait.. c'est dommage qu.il n'y plus de bon médecin on es juste rendu des numéros de carte maladie a passé sur la machine pour eux se remplir les poches de leurs salaire... mon copain aussi es parti voir une autre médecin pour lire un rapport d'un labo préembauche et elle n'a meme pas pris la peine de lire le ducument.. elle avait l'air confuse... et n'a pas donné aucune explication ni sugerrer au patient de faire des test ou prise de sang....

Mag Douritchou

(Translated) Very nice clinic, very modern! The personnel department and the doctor A1! (Original) Très belle clinique, très moderne! Les service du personnel et le médecin A1!

Ayda Ghazizadeh

Receptions do not respond properly and sometime a kinda rude!!

Elena Negara

(Translated) Horrible customer service! The nurse does not disinfect inventory after patients, very rude, click the door in front of the patients. Always late. No one is wearing a NameTag. (Original) Une service à la clientèle horrible! L'infirmière ne désinfecte pas l'inventaire après les patients,très impolie,cliquez la porte devant le patients .Toujours en retard.Personne ne porte pas de NameTag.

Kimberly Blain

I love my family doctor here but the receptionists need some serious training in people skills! They ignore you, make you wait without even acknowledging you and are just downright rude. They should really do a better job of greeting the people in the clinic or at the very least make eye contact with them so that we know we are seen!

valerie boucher

(Translated) Waiting very long, my appointment was at 2:15 and I have the doctor at 4:20. (Original) Attente très longue, mon rendez-vous était à 2:15 et j'ai le médecin a 4:20.

Michel Dube

(Translated) Very long delays in trying to talk to someone at this "super clinic" to make an appointment or get information .... we are transferred from one menu to another with an average time of 15 to 20 minutes ... before the line hangs up! We have to leave a message so that we are supposedly called back the same day, but in reality it's more often the next day. Customer service is definitely not a priority at ForceMédic .... (Original) Très long délais pour essayer de parler à quelqu'un à cette "super clinique" pour prendre un rendez-vous ou avoir des renseignements....on se fait transfèrer d'un menu à l'autre avec un temps moyen de 15 à 20 minutes...avant que la ligne raccroche! On doit laisser un message pour qu'on nous rappelle supposément le jour même, mais en réalité c'est plus souvent le lendemain. Le service à la clientèle est définitivement pas une priorité chez ForceMédic....

Tamara Lorincz

I was surprised at the disrespect of the front line nurse. She called me, did not introduce herself until I asked who she was. I told her I spoke English and she insisted on talking to me in French. I wanted to leave the clinic at that moment, but I did wait for the doctor.She was thorough. It’s unfortunate that the first person you have contact with is the one that will give the first impression of your establishment. This nurse needs to take some courses in diversity, if she plans to continue working in diverse neighbourhoods..

Operateur Usine Épuration

(Translated) I have no choice to put 1 star, otherwise I would give 0. Secretaries who do not answer the phone. You are told that your doctor is on leave and that you have to go through the walk-in. There is never a walk-in place. When you have an appointment with your doctor. She makes you wait 2 hours in the waiting room. A doctor who does not do any medical follow-up, following analyzes. You always have to run after them. A family doctor who changes your brands of medication without even asking your opinion. It's outright product sales. I strongly advise you not to do business with any of their clinics if you don't want to waste your time. (Original) Je n'ai pas le choix de mettre 1 étoile, sinon je donnerais 0. Des secrétaires qui ne répondent pas au téléphone. Tu te fais dire que ta médecin est en congé et que tu dois passer par le sans rendez vous. Il n'y a jamais de place au sans rendez vous. Quand tu as un rendez vous avec ton médecin. Elle te fait attendre 2h dans la salle d'attente. Un médecin qui ne fait aucun suivi médical, suite a des analyses. Tu dois toujours courir après eux. Un médecin de famille qui te change tes marques de médicaments sans même demander ton avis. C'est carrément de la vente de produit. Je vous conseille fortement de ne faire affaire avec aucune de leurs cliniques si vous ne voulez pas perdre votre temps.

nathan lemieux

(Translated) I would have put zero if I could. Made an appointment by Bonjour Santé at the Lasalle branch. Arriving on site, the secretaries are totally incompetent who do not answer the phone while it rings constantly. The doctor seems discouraged to have to work with them and has to give them very specific instructions for tasks that I find fairly easy. Secretaries seem exasperated that they just have to do their job. The consultation with the doctor is going well. However, the given MRI request is full of technical errors and is not accepted in 3 different radiology centers. I have to postpone my MRI appointment and my appointment with the surgeon because of staff incompetence. By trying to call back to correct the error, the telephone system is obsolete and it is impossible to speak to anyone. So I went to the clinic on Henri-Bourassa, where I was greeted like an unwanted person. I was treated to at least as bad and rude customer service. At least I can see that the company has the same (very bad) standard in its clinics. I would say avoid this business at all costs. This caused me a lot of trouble and trouble, just because of the incompetence of the staff and the mismanagement of customer service. (Original) J'aurais mis zéro si j'avais pu. Pris rendez-vous par Bonjour Santé a succursale de Lasalle. En arrivant sur place, les secrétaires sont de totales incompétentes qui ne répondent pas au téléphone alors qu'il sonne sans arrêt. La docteur semble découragée de devoir travailler avec elles et doit leur donner des instructions très précises pour des tâches qui me semblent assez faciles. Les secrétaires semblent exaspérées de devoir simplement faire leur travail. La consultation avec la docteur se passe bien. Par contre, la requête IRM donnée est remplie d'erreurs techniques et n'est pas acceptée dans 3 centres de radiologie différents. Je dois repousser mon rendez-vous IRM et mon rendez-vous avec le chirurgien à cause de l'incompétence du personnel. En tentant de rappeler pour faire corriger l'erreur, le système téléphonique est désuet et il est impossible de parler à qui que ce soit. Je me suis donc déplacé à la clinique sur Henri-Bourassa, où l'on m'a accueilli comme un indésirable. J'ai eu droit à un service à la clientèle au moins aussi mauvais et impoli. Au moins, je constate que l'entreprise a le même standard (très mauvais) dans ses cliniques. Je dirais d'éviter cette entreprise à tout prix. Cela m'a causé beaucoup de problème et de trouble, simplement à cause de l'incompétence du personnel et de la mauvaise gestion du service à la clientèle.

Carmie Sposato

The receptionist is extremely rude. You ask a question and respond with attitude. She needs to go. She keeps you waiting in line for over 5 minutes you hear her speak to patience on the phone like they are ignorant. She answers her personal cell phone instead of answer the patients that have been waiting for answers. Never have I ever seen something like this before.

Rama Jalloh

(Translated) Worst service from receptionists! No respect and empathy, it's sad (Original) Pire service de la part des réceptionnistes! Aucun respect et empathie, c’est désolant

Julie Dénommée

(Translated) Fairly ordinary as a clinic ... the person at the reception is stupid with the customers and lacks empathy ... I had an appointment with Dr charitar and g had to find the clinic given the person who did not give me the address or phone number when calling for confirmation. All I remembered is that it was at the top of the jean coutu clinic but in fact it was Uniprix .... result g did all the clinic on d dollars and I arrived 20 minutes late ... the doctor did not want to take me pcq I was 20 minutes late even if we explained my situation to him .... and I see people who write to have waited 2h00 pcq they do not respect their appointment .... :( (It is really a big lack of respect and empathy and it is of value for the people who are treated by them. The worst c that the secretary answers me Ben if you are not happy madam go back to the waiting list .. ... lol sorry how's your still a job you talk to people the same I wanted to tell her ... that is besides that she tells me it's going well for you you have finished your number but she has still patients ... lol no I have not started my figure I am doing twelve hours at night and I cut off my sleep to come here and I too know the health sector I am a nurse tg often finished later to meet the needs of my patients ... c sad c very young as a doctor and c already like that what will be 50 years old .... etk g made an appointment for January 7 but yes I am put back on the waiting list afterwards to make the change as soon as I can .... c in my rights and I hope to have a better attitude and understanding at this new clinic ....: ((I would also like to know where I can complain in a more formal way ... and if possible change doctor thank you (Original) Assez ordinaire comme clinique ...la personne a l'accueil est bête avec la clientèle et manque d'empathie ...j'avais RDV avec Dr charitar et g du trouver la clinique étant donné la personne qui m'a pas donné l'adresse ni le numéro de téléphone lors de l'appel de confirmation. Tout ce que je me souvenais c que c'était en haut de la clinique jean coutu mais en fait c' Uniprix .... résultat g fait tout les clinique sur dollars d et je suis arrivé 20 min de retard ...le médecin n'a pas voulu me prendre pcq j'avais 20 min de retard meme si on lui a expliqué ma situation ....et je vois des gens qui écris avoir attendu 2h00 pcq il on pas respecte leur RDV ....:(( C' vraiment un gros manque de respect et d'empathie et c' de valeur pour les gens qui se font soigner par eux . Le pire c que la secretaire me répond Ben si vous êtes pas contente madame retourner sur la liste dattente .....lol pardon comment ça ta encore une job toi parler de même au gens j'avais envie de lui dire ...ça c' outre qu'elle me dit ça va bien pour vous vous vous avez fini votre chiffre mais elle a encore des patients ...lol non j'ai pas commencé mon chiffre jfais des douze heures de nuit et j'ai coupé mon sommeil pour venir ici et moi aussi je connais le milieu de la santé jsuis infirmiere et g souvent fini plus tard pour répondre aux besoins de mes patients ...c triste c tout jeune comme médecin et c déjà comme ça ça va être quoi a 50 ans ....etk g pris RDV pour le 7 janvier mais oui je me remet sur la liste d'attente par la suite pour faire le changement aussitôt j'peux ....c dans mes droits et j'espère avoir une meilleure attitude et compréhension a cette nouvelle clinique ....:(( Jaimerais également savoir où j'peux porter plainte de façon plus formelle ...et si possible changer de médecin merci

Guillermo Wehdeking

Hi I have a family doctor in this succursal, an excellent professional and the doctors have always been very professional. but their reception especially the person in charge of family doctor appointments has a very bad attitude and she doesn't want to help nobody. Thanks

Thibault Mourga

(Translated) Quick about a month to remove a plug from the ear. In 30 mins I have already left and looked after (Original) Rapide il a un mois environ pour enlevé un bouchon a l'oreille. En 30 mins jetais deja reparti et soigné

Chantal Le Corre

(Translated) Good clinic. I have always had good service and have a good family doctor. (Original) Bonne clinique. J'ai toujours eu un bon service et j'ai un bon médecin de famille.

Malou Miette

(Translated) I am in physiotherapy next to the medical clinic, the nursing staff is great but the room is poorly fitted out there is no toilet .... we have to leave the room and go to the shopping center for the toilet and c is not clean. (Original) Moi je suis en physiothérapie a côté de la clinique médical ,le personnel soignant est super mais le local est pauvrement aménager y'a pas de toilettes .... on doit sortir du local et aller au centre d'achat pour la toilette et c'est pas propre.

Abla Bahmane

Very quick service and Friendly staff, went in for an emergency visit and seen the doctor in less than an hour, that almost never happen somewhere else! Also the clinic is very clean and open

B4VEE Channel

Doctors good by experience..????

Lucille Renaud

(Translated) The reception is excellent. I am very satisfied. I made the right choice for my family doctor. (Original) L'accueil est excellent. Je suis très satisfaite. J'ai fait le bon choix pour mon médecin de famille..