16 May 2017 In brief.
Sage sport institute has got to be the WORST physio clinic I have been to in 40 years! My advice would be to shop around more and scratch then off your list before you even think of calling them.
- showed up 30 minutes early & willing to wait, appointment was for 12 noon,
- not a new client I'd been there twice before and attitude felt like I should be grateful it only took me 3 weeks to get into see them (remember not my first time there...),
- 1155 taken to a cold waiting room by the receptionist and told the physio would be in "in a moment" I thought ""cool I just get changed into my work out clothes so we can just get to it"
- sat in a cold room for 20 minutes, no-one stopped by my body seizing up from the cold room now 12:15 (appointment was for 12-noon) I said the heck with it by the time my physio gets there, the appointment will have ended and a invoice would be issued for occupying a cold room alone for the whole time.
- got dressed, told reception I was leaving due to the time limped to my car to get the parking pass, brought it back to get my ID which they want to secure their parking pass,
- three people waiting for me in the main entrance the receptionist, the manager [I presume] and a woman I'd never seen before who introduces herself as my physio!
- she says she's sorry that she was running a little late with a client but...she still has time to see me for 30 minutes as an "introduction appointment" ,
- I responded I don't have the time now I have other places to be. Then I said to all of them "5 minutes is running a bit late, even 10 minutes is running a bit late but 15-20 minutes is late, period end of story. They had several opportunities to just ask one of the other staff members to pop their head in the room and inform me that you were running a little late but chose not to...
My advice and opinion; what do you think would happen if you ran a business where you told clients they have to wait weeks to see you, didn't care about your clients who are also paying a healthy sum, in, discomfort / pain and you just treated them like they are just a cow to be milked? Do you think you'd be in business very long or have return clients?