Reviews of Massage Addict (Physiotherapist)

Brent Helwig

Have been there several times now and have found the therapist who really works well for me! They are covered by my insurance too so it’s a win win!

Clara Ebeh

Had a massage today and it was relaxing. Martin, the massage therapist deserves a 5 star. I will definitely visit again.

Amanda Macfarlane

Friendly and professional atmosphere. Great massage with Ashley, quite and comfortable rooms. Convenient direct billing to benefits company.

Victoria McNaught

I have gone here a handful of times now and everytime has been great. The staff are all very professional and take the necessary precautions to keep everyone safe and everything clean. Ryan is very professional as well and has helped a lot with the pain I've had in my neck and my knee post surgery. I always highly recommend this place to all my friends and family

Jessica Brozic

Clean facility, people are friendly. Hours are great.

Jenn R

I was having trouble with my neck/shoulder and I booked a visit with Lyndsey, after my first massage I booked two more! She is wonderful, and all of the staff that I have interacted with thus far have been great. I highly recommend this facility!

Tara MacDonald

Amazing massages, and at a fantastic price! I've been going there once a month for 2 years now, and I look forward to it every time ????

Katrina Arellano

Great staff, lots of availability

Dianne Brown

Great place for a massage ! They direct bill if you have insurance . And many choices of massage therapists . Had a 60 min massage with Keyosha was relaxing , and she worked through all my problem areas . Also used the right amount of pressure .

Carrie Bastedo

I highly recommend. The atmosphere is calm and organized.

Nadine Wagner

Staff is friendly and professional. I've experienced the effects of several therapists for massage & reflexology. Positive results in both modalities. Highly recommend Massage Addict in Guelph!

Chris Hewitt

Love the masseuses here.

Erika Strain

Decent massage. First time there, got a discount. It might take some trial and error there to find a more experienced therapist, but everyone has to start somewhere.

Sunny Nakra

My massage was absolutely amazing. I normally go to this location once a month. I left for work for 5 months and asked them to pause my account and they said it was no big deal for when I finally got back - I called to follow up once I was back and they said everything was good. Once I received my massage they told me that I was no longer a member and had membership price nor did anything for their screw up not being organized and putting the right things on the file. Extremely disappointed and I will no longer be going to Massage Addicts Guelph when I was a very loyal client over the past few years. I’d like to emphasize I paid $135.59 + tip for a 30 minute massage because of this screw up (I was 15 minutes late and was my fault). But to tell me “I’m the manager and things weren’t run right before” is no excuse for poor customer service.

Kathleen Valeriote

Great experience, will definitely go again!

Megan J

I had a massage today with Rachel O. Best massage I have ever had by far! I could feel the tension being released in my hips as she worked on them. I will definitely be returning to see her!! Thanks Rachel!

Wendy Mathew

I went today for my first visit with Gary,and omg amazing hands and was very professional on time and listened to what I wanted. Would highly recommend Gary and can't wait to go back on Monday.

Melissa MacDonald

This was my first time here and I have tried a lot of massage therapist in kitchener, Waterloo and Guelph. My massage therapist's name is Keyosha. Keyosha's pressure was nice and hard just the way I like it to get those stubborn knots out. I had the most amazing massage ever and I highly recommend her! Massage Addict also has direct billing so you do not have to worry about entering the info for your insurance company if you have benefits. I would give this more ???? if I could.

Katie Young

Monique is great! She really focuses the massage to meet your needs.

Stephanie Burgess

Really good scheduling system online. Friendly staff and my masseuse was super knowledgeable. This location generally books up really fast so make sure you book in advance because you won’t be able to book last minute. Great location overall and clean.

Gedd Maracle

Megan was sweet and friendly and worked out all those tough knots and tight muscles. Thanks for relieving all the pressure

Mick Alàč

Very polite and chill. Good customer service

Abhishek Sharma

Very clean place. Lots of appointments available. The front office staff and the RMT's are very courteous

Phil Innes

Great place and open late and on weekends

Lili-Gene Ashbee

Amazing service and atmosphere!!!

Maria Miao

Love it

Dave Patrick

Great place to get the massage I need. Very easy online reservation setup.

Mariah Macfarlane

Great therapists, easy online booking system. Awesome experience

Michelle Panopoulos

Just went for my first massage at Massage Addict. I was very impressed! The front desk person was very welcoming, and personable. Jeanette was my massage therapist for this visit and she was very nice, as well as knowledgeable. She took her time to assess my needs and let me know in advance what areas she would be focusing on. The massage table was heated, which was a HUGE bonus! Never been on a heated massage table before. Jeanette told me to let her know if anything was overly painful, and she checked in with me periodically to see how I was doing. I was very happy with the service I received and really liked that you can sign up for a membership and save money on your massage. They also offer direct billing to most insurance companies, which is a huge bonus. I also love the location! Close to Stone Road Mall, and they have convenient hours and online booking! I have already booked my next appointment with Jeanette and I'm looking forward to it!

Roma Rana

Very relaxing. Friendly service professional staff.

Erica Bite

They need to train the front desk staff better.

Catherine Gallant

Very relaxing and tranquil environment. Direct billing to insurance was great! Will be returning

Stephen Trace

Professional and nice people. Very comfortable and relaxing

Lisa Fildey

I have been a client at Massage Addict for more than a year. I am always impressed by the friendliness and professionalism of the all of the front staff but especially Carrie (sorry if I spelled your name wrong)! I have been seeing Laura F for massage. She is personable and is excellent at relieving problem areas. I am now in addition to massage, seeing chiropractor Dr. Trivadi. He takes the time to explain and to make you comfortable during every treatment. He is very enthusiastic, eager and extremely professional. He has created a personal stretching routine for me and that along with his treatments has led to a massive improvement in my back and overall health. Thank you, GMA!!

Eve Harding

Wonderful availability. Positive uplifting atmosphere.

Teresa Smith

Ashley was wonderful and hands-down, gave me the best massage I have ever experienced. She listened intently, and also had incredible intuition for pressure and pace. I wholeheartedly recommend her!

Michelle F

Great experience, staff is very knowledgeable and helpful. I look forward to returning!

Darla Bennett

Adrian is amazing.!!! A gifted masseuse.

Jason Bray

My Girlfriend and i have been going to see Steph. She has the skill to know how to give you the massage you need. I highly recommend her!!

Matthew Stancek

Sequoia always does a great job. Staff are very nice. The clinic is clean and relaxing.

Hellamaid

Ryan was amazing, the receptionist was kind and caring, the online booking on the website made it super easy, and of course, the massage therapy was so relieving! Will definitely come back here again

Michael Ridler

Jamie is fantastic. Very professional and has helped me through a few nagging injuries. Would recommend to anyone without hesitation

Jordan Jefferson

I have seen Erin love for a deep-tissue massage a handful of times. I'll have a hard time going anywhere else again, she's a very young professional that preforms an amazing experience! I leave there relieved of back pain! She makes me feel amazing and relieves me of my pain and what more could I ask for? Thank you Erin! Highly recommend! Incredible experience every time!

Kay Allan

Amazing massage as always

Farsheed Roshani (Fredi the Foodie)

If you are looking for proper medical message this is not the place. During the one year I had contact with them they changed 6 Message therapist as no one stayed with them.....

Malanie Langlois

I have been to this location twice. My first experience was good. My therapist was very knowledgeable and gave a great massage. I was there again last night for a hot stone massage and my experience was not good at all. My therapist was ok at best. I feel she rushed through the massage and did not do my whole body. The worst part of my massage were the staff that were there. I had booked a hot stone massage which is more $$ than a regular massage. I came there to relax after a tough week. The staff at the clinic sounded like they were having a party outside of my room. They were so loud laughing, and talking. At one point my therapist actually had to leave the room and turn the music up louder so that It would drown out the noise. I feel the staff needs more training in customer service within this industry.

Brad Dickerson

The massage was very relaxing but she did not focus on the problem areas where I had said. I first had to circle where I wanted the focus. Then she specifically asked me why I’m there and what to focus on. I asked her during the massage and she acknowledged. Unfortunately I lost track of the time and the focus and reason I went there was never addressed. When asked about it after she only said that it hurts for other reasons. I was not impressed at all. If you’re going for overall, it’s good. For focus, it was very bad and it’s money I wasted.

Erin Calhoun

Like the atmosphere and friendly staff.

Shannon Hofing

Highly recommended. Great massages and customer service!

Brian Whyte

Great RMT, clean & calm environment, front desk staff were great with helping me figure out my benefits info. Will definitely be back again soon!

Vrutant Patel

Excellent service!! Professional and educated staff..Using their services and this location from last 8 months now..

Julia Manuel

I found the atmosphere very relaxing and staff very professional. The massage was great.

Kylie Irwin

Best massage I ever had. Dont pressure you to come back. I will be making another appt soon

Barsan Budakh

Thank u for the best service will be coming back

Moe Hamze

Highly would recommend seeing Brandon for treatment ! Clean, professional , and understanding!

Chris Le Tissier

Great experience!

Katie Glaab

They advertise for pre-natal massages, but don't have the necessary equipment to make it a comfortable experience. The therapist did his absolute best to do what he could for my particular issues, but was very limited. He was so knowledgeable and helpful, and felt awful that I wasn't 100% comfortable; so I wish I could have taken him to a different clinic that gave him the tools to do his job to the best of his abilities. The low star score is because of the management, not the therapists. If you aren't pregnant, you'll have a good experience :)

Lexi Ouellette

I had requested a deep tissue massage, after years of pain and discomfort and nothing was working. Ping was a BLESSING. She listened to all my problems, helped suggest what would help and worked out muscles, that I finally can use again without feeling pain or numbness! Literally the best massage and most positive environment ♥ Thankyou Ping ☺

Dangelo Roque

The receptionist was Sooooooo RUDE I can't believe how she made me felt I walk away before I was going to freak on her. BAD CUSTOMER SERVICE

Nadia K.

Front staff was pleasant. Martin was my therapist,he did a great job! He was very professional and explained the process as it was my first time at this location. Will definitely be back!

Jawad Y

I booked a 1 hr session stating i have many trigger points that need work. Laura didnt even bother talking about it not saying 1 word from start to finish. She did only 3 moves for the whole session. A massage at home from my brother wouldve been more beneficial.

Sazzad Hossain

They couldn't maintain their schedule. I asked for a female therapist for my wife, they couldn't provide any female therapist . my wife didn't take any massage and came back on top of that they charged full. The Chinese guy is very inconsiderate, they are not customer oriented at all. I'll never go there again.

mike g

decide to go to the stone rd location in Guelph Ontario to help with a minor running injury. masseuse ended up making the injury worse and also made numerous racial slurs. will never go to any massage addict again. i strongly suggest people stay away from this chain of massage services.

89ljewell

Amber was an amazing therapist. She fixed many issues in one visit. Perfect pressure, not too deep or too easy on my muscles the entire session. I will definitely try to book again soon.

Ricardo Diaz

Therapist was wonderful and professional. Clinic was very clean, and the front desk was knowledgeable and courteous. The massage was worth every penny. Will certainly become a member.

Shawn Zolnai

Very professional

Larry L

Simple. Call, book, enjoy. RMT certified so it’s perfect if you have work benefits. Ask about the monthly membership to get the best rate!

Jamie Westacott

Front desk staff were really nice. Have seen a noticeable improvement since I started seeing their Chiropractor, Dr Manan. Have really also enjoyed my massage therapy treatments with a few different RMTs! Direct billing for benefits is super convenient.

Stephanie Determann

Always nice but it would be nice if they didn't talk to you while your trying to relax and enjoy a massage. Cant really relax when you have someone in your ear.

Tash PV

Erin has magic hands and good energy as a person. The best massage I ever received and I had a lot of them in different countries.

Katie O'Connor

Friendly and welcoming staff. Clean and covid safe. Amazing massage experience. Tons of staff members to allow for multiple appt times each day!

Lise Cote

I really appreciate Brandon for is professional massage. He was able to adjusted a pain that I had for several years that others could not. Thank you Brandon for a wonderful massage.

Melanie W

Great staff. They could make the rooms a little nicer though

April Fillier

Front staff are incredibly friendly and helpful. Scheduling though tends to be difficult if you have a preferred practioner for treatment. Really wanted to love this place but think this type of establishment is more for people who want to unwind vs. treatment because of the scheduling difficulties.

Esmeralda Francisco

Clean and details on what your body need.

Debbie Henderson

Booked my husband and I for a massage for his birthday. Great atmosphere! Massage was amazing. Thank you Massage Addict! We will be coming back

andrew schmitz

The real reason I go is that Adrian works here (Guelph site), and he is 100% amazing. Before another day goes by, set up an appointment. The place is well run, and the website works.

Matt-o R

Ask for Mark Loof you'll be amazed!!!

Matt Jorgenson

The front desk was extremely helpful and the online booking made securing an appointment super easy!

Tony MacKenzie

You can book online. Very clean and professional.

Katelyn Voisin

Great place. Front desk staff was welcoming and massage was amazing. Very relaxing environment, will definitley recommend to friends and family!

Lauren Campbell

My RMT is fantastic!

Amy Marshall

Great place!

Melissa Coleiro

I have never had such a horrible experience. Between the other employees scream talking during my massage to how after I informed the secretary how bad of an experience I had she just kept starring at me... Half way through the massage the therapist (whom which I had seen just a month ago and changed my appointment to be with her) explains she wasn't feeling it.... horrible experience I had a actual aniexty attack with how bad of a job she was doing. Rethink going here I wrote a good review a week ago and my husband and I cancelled the rest of our appointments. Not relaxing and very horrible customer service especially charging $100 an hour to leave anxious after getting a massage If you keep reading below you will see it has been a ongoing issue for over a year now with the staff being so disrespectful and unprofessional yelling while others are there to relax. Not listening to them laughing very loud or screaming like there is a party going on

Michael Jepsen

Very easy to book the appointment - great staff and Im already missing the massage! Will definitely return.

Sam Oldford

amazing reflexology

Leila Zare

had my first experience with Massage Addict today. I enjoyed it very much. Their direct billing to the insurance company is great. I will book another appointment with Kaitlynn soon :)

Wendy Grecco

after being a customer for about 2 years, Madison the receptionist was so rude and disrespectful to me in front of other customers,the worst customer service ever, they ask you for a credit card to have "on file"in case of a missed appointment and then after the service they pretend the system is down to make you pay with it, and not submit the bill to the insurance which they have on file too, I will not come back to this place, plus the the good RMTs they just to have are not longer working in that place.

Arezoo Aram

Highly recommended, amazing staff will help you with all info that you need. I have had an hour massage therapy with Erin on a day that I was suffering from migraine. I couldn't believe it, her magical touch helped me to get rid of migraine that fast and easy. Thank you Erin ????

Jennifer S

Front desk staff was really friendly. Clinic was clean, covid protocols in place & my massage was awesome. Would highly recommend trying Christian P!

John Frost

Amazing treatment! I really enjoyed my experience here. Will definately be back

T McCleary

I found the staff very professional and the atmosphere very calming.

Me Cucuta

The place is pretty to look at but not quite the atmosphere for serenity and relaxation. Its very cold and the employees are very unprofessional laughing and talking loudly in the waiting area I could even hear them while getting my massage which really disrupted any relaxation. I also had a masseuse that did not really know what they were doing and was pushing on my spine and at the base of my skull very intensely I had bruise like feelings all over the sections she worked on and I specifically mentioned I bruise easily. I also did not like that my entire back was bare even when they were only working on my upper shoulders and I got really cold. Lastly I felt so rushed the movements were very jerky instead of a smooth roll to it. I just want to mention I have had many massages and unfortunately this location and its masseuse really put me off. I haven't tried all the masseuses so i can't speak for everyone.