Reviews of Manual Concepts Physiotherapy (Physiotherapist)

Jillian Santi

I always have a great experience with Manuel Concepts. I've been going there weekly for several years now and Stephanie Cherry is a great physiotherapist!

Andrea Strang

The expertise of clinicians far exceeds that of a regular physio therapist. After being told I needed surgery and with regular phsio making it worse, my cronic knee pain and inability to walk up stairs was completely healed in a matter of a few months. Years later, still no issues.

Jessica Luttmann

I've tried three different physiotherapists in Guelph and Anne at Manual Concepts is the best by far. She is an advocate for her patients and tries to help over and above. I highly recommend Manual Concepts. In addition, all staff are incredibly friendly.

Firas Almohammed

It's great place and clean, I had very good experience there, Taylor Laframboise very professional and great person, she works very hard and keeps follow up with you and I recommended her for anybody looking for physiotherapy in Guelph and she is a pretty girl I love this girl and I love this place

Gillian McFadden

My physio Graham Dalseg is awesome. Not only did he fix my neck, shoulder, SI joint and nerve pain agony in a time crunch before my honeymoon hiking the Annapurna Circuit, he then supported me during 10 months of heavy triathlon training, resulting in a completely pain free Ironman 70.3. Pleased to report that I’ve been pain free since June 2019 due to the strengthening and exercise recommendations he gave me. Thank You Graham!

Karl Weinstein

Fantastic experience with them. The office staff are friendly and helpful. My physiotherapist is very knowledgeable and great to work with. They have also been great with my wife through her pregnancy.

Miki Grosz

So when I read the negative ratings on this office I feel like they MUST be talking about another office; the one I don't attend. Professional, caring, competent and other positive words are the only thoughts that come to mind. ❤️ This office and the people working here❤️

Jacqueline Parker

Great experience from the time I walked in to the follow up for my next appointment. My neck feels great for the first time in years and the staff were very friendly and helpful in being flexible with my difficult schedule.

Michael Chumbley

Thought I should write a review, I have been a client of Manual Concepts for almost exactly a year, from day one have been treated professionally and with respect. Grant diagnosed my neck and shoulder pain and treated it effectively, I had tried chiro before this with no success other than emptying my wallet. Follow up massage therapy with Amanda has been outstanding, I go in every couple of months for a half hour, leave sore :) then pain free for months at a time. Thank you to the whole team. Would easily refer anyone of my family or friends to use them.

L

Disappointed. The RMT was good however my appointment was changed last minute twice and was not even offered to book again on the second cancellation. I guess they don't really need to keep good business.

Pamela Tew

I have been going to this clinic for five years. I drive 45 minutes from my house to go here. They have gone above and beyond for me. I brought my baby into the clinic while I was receiving treatment and the staff would walk around with her and coo at her during my appointments to keep her from crying. They work with my crazy work schedule, I constantly change and cancel my appointments and they never complain. If you are in chronic pain, Scott Whitmore is the guy to see. He knows what he's doing and he really helps with my issues. I also see Amanda (Mandy) the massage therapist who is by far the best massage therapist I've ever had. My only complaint is because the clinic is so great, you have book appointments months in advance. I would highly recommend this clinic.

Sehar Ismail

Extremely impolite owner!

Jane Litchfield

I was waking up with shoulder pain every night. One visit with Stephanie and it stopped. (Of course I didn't stop going.) She is very knowledgeable and caring. Front staff are also helpful.

wendy awrey

Highly recommended! I would not hesitate to recommend Manual Concepts to anybody else looking for expertise physiotherapy treatment. Each therapist is highly skilled and knowledgeable. Patients are encouraged to participate in their treatment care plan with consideration given to real life challenges. The office staff are always pleasant and accommodating. I cannot think of anything negative to say about Manual Concepts physiotherapy.

steve jobbs

Really very, very poor Covid communication. No updates on your website with any regard to your clients appointments, changes to appointments, any updates WHATS so ever.. It seems like you have all just booked off. Received FORM email that my upcoming appointment has been cancelled, very blunt and unprofessional. Past treatments have been very professional, it is such a shame that your client follow up during these times has lowered your bar. So many of your "clients" depend on your services to help them in their recoveries and long term well being. I am hoping my follow up review will be more posative

Nicole G

NEVER GO THERE. They changed my appointment without ANY notification. Then lied to me and said they emailed me wich they did NOT. Then was rudely told by the owner that even though they gave me a sheet with all my appointments on it, its not their job to tell me when my appointments are. Well I have the sheet you gave me so why would I question it? Very unprofessional and if you call them out on their mistakes you will be told its not their job. So why do they give you appointment sheets if you have to ask every time your there if anythings changed? Can you say money grab!!!

Wa Kk

Very bad experience , i wouldn't even give one star . When you have someone consider herself an office "manager" (Melissa) and then you realize that she deals with people like her way or the high way , it is a red flag on what you are going to expect later . So have fun !

Terri Gaulin

Had a great experience here! The office is clean and staff are very friendly. I totally recommend working with Taylor Laframboise. I found her to be a very skilled, knowledgeable and gentle physiotherapist. Best of all, she got the results and my stubborn case of tennis elbow is finally healed. I am so grateful!

Maral Palandjian

I wouldn't even give one star , Bad experience , I have never been treated so poorly before in my life.( Taylor ) Physiotherapist which she’s only talking 20 min and wasting time and 5 min working .

Brian Spencer

All of my experiences at Manual Concepts were awesome. Jordan helped me get though a challenging time with my hip that ended up needing a replacement. His attention to detail and interest in my journey meant so much to me - he was in my corner. Could not have asked for more...

Marguerite Kopaniak

I have been driving from Toronto to Guelph every two weeks for 14 months exclusively to get treatments from Scott Whitmore at Manual Concepts Physiotherapy. I found him to be an excellent physiotherapist, caring and dedicated to his patients. Staff are always very friendly and helpful. As a physician myself I have access to many Physiotherapy clinics and the fact I chose to drive the distance is further testimonial to their expertise. I highly recommend the clinic.

sally andrade

By far the best and most knowledgeable physiotherapists out there. Some of the staff here teach Physio in Ontario so they are up-to-date on all new treatment options. Very professional and polite office staff. Would not hesitate to recommend this clinic.

Soundreviews Time

I had Ben as a PT for a few months and he was very "hands off." He wasted a lot of time talking about my injury, and little time "treating" it. He seldom touched me, and generally speaking, only the last 5 minutes of a session were spent trying to learn exercises, and it was just never enough time. He would move me into the correct position to do the exercise 2-3 times, then say "Make sense?" then move on. I think the 25 minute timeline is too short to do much of anything when you spend the majority of time trying to get your PT on track, and they deflect. Looking back, I should have switched PT's, but thought it would be too awkward. Place is clean/staff are professional, but the money investment just wasn't worth it for me and would have been better spent elsewhere.

John Riktor

Fantastic physiotherapy treatment with a great staff who are highly trained and knowledgable.

Kim Stanley

Wow, and here I thought it was just me. Less than a star, should definitely be an option available. I have never experienced anything like this in my life, trying to confirm an appointment, get a live body to answer the phone, directions. RUDE, ARROGANT, CONDESENDING, by the time I found the place, after following their directions, due to construction, which they should have been aware of, I was 15 min late, and they refused to see me. After confirming the Appt via three long distance telephone calls and travelling 3 hours, I was told it my fault I was late, that it was my job, to prioritize my health treatment, that they were not interested in excuses, that other patients arrive an hour early for their Appt. I'd even pre-booked a follow up Appt for July 26th, and asked if I could change my evaluation to that date. NO. If you want to be humiliated and demoralized by all means... book an appointment. Oh, I forgot to mention, I waited 3 months for the privilege. Kisses Shelley, and peons.

Jenna Burke

I have had a great experience at this clinic. I have been met each time with friendly and helpful staff. I feel so much better after just a few sessions and feel very lucky to have found such a great place. I receive an email reminder each week about my appointments and have never had anything changed on me. I would recommend this clinic to friends and family. Ask for Jennifer!!

Nikki Buxbaum

Why cant I give this less than 1 star? I have never been treated so poorly before in my life. The owner of this establishment has zero ability to interact with a client on a human level, she feels she can do no wrong and lets everyone know how perfect she is. Do not go here unless you enjoy being treated like garbage. Zero customer service skills!!

Adam Epstein

I worked with Taylor Laframboise and she was excellent. I'm a runner and made an adjustment to my stride that was causing low back pain and calf tightness. Taylor worked with me to identify and strengthen weak points and kept me moving. I would highly recommend working with Taylor.

Bernadette Andrews

This is one of the most professional Physiotherapist offices I’ve ever been to. All the time you spent with you where the other offices they just give you some exercises to do and leave you and I pay $65 for that. Every single person I’ve interacted with are very professional very friendly and very accommodating. Anne Jamieson is the most knowledgeable caring therapist I have ever had!! Sooo knowledgeable about unusual conditions like hipermolbility and fibromyalgia!! Just love her to pieces!!!

A Peters

I find the negative reviews a little confusing. I might go so far as to suggest that some of them are fake. Negative but without enough detail to be convincing. I have been a patient at Manual Concepts twice, having seen 2 different physiotherapists. The office staff have been very professional, and I found the therapists well trained and effective in their interventions. It is essential to follow all instructions to the letter and never skip the assignments. Otherwise the therapy cannot succeed.