Reviews of Lab Health Physio - James Bay (Physiotherapist)

n marie

Excellent treatment and support

Karyn Taylor

Excellent treatment.

Drew D

Perfect relaxing atmosphere and no complaints.

Dan Piacente

I came in for my shoulder between volleyball and my horrible posture it's really been aggrevated. Beth was Awesome! she was able to figure out the issues right away and was great at explaining to me how things were happening with my shoulder and what exercises I can do to help strengthen the areas that needed the support. Thanks Beth!

Janice Lam

Had my sessions with Mark Dale and he was awesome! I had a knee injury that really worried me since it wasn't going away after a few weeks and started getting worse. Mark helped me recover and felt he really cared about getting my knee back to where it was before the injury. After just seeing him for a few sessions I felt like my knee was already starting to get better and now I actually don't have to wear my knee brace when I k ickbox. I'm a very happy customer :)

Cameron Black

Beth is awesome! UBC grad with lots of experience, and a little nice setup in Goodlife.

Jessica Sinclair

Beth is the best! I’ve seen her a few times over the past few years and will continue to see her. She is very knowledgeable and explains everything to me (and makes sure I understand before moving on). I always feel comfortable during our sessions and leave with a plan of attack :) Other wonderful things about Lab Health: Their receptionist Kayla (who is so lovely and always quick with replies), their James Bay location (complete with parking available), easy to use online booking system, and direct insurance billing. Thank you for providing quality services!!

Daniel Reid

Great assessment and treatmemt recommendations. Convenient location right inside the Goodlife Fitness.

Milena Russell

Im so happy I found Lab Health! I highly recommend Tricia to anyone looking for a great massage therapist in Vic West.

Deepa Tolia

Beth's expertise pin pointed the root problem and her treatment has helped me go from being in continual chronic pain to living generally pain free with the occasional flare up. It's been a game changer for me! So thankful to have found Lab Health.

Cassie Holcomb

Lab Heath physiotherapy has been an important part of my recovery from a back injury. Mark has developed a well thought out plan that is allowing me to recover in ways other therapies have not. His expertise and humour have made him a joy to work with. I would highly recommend going to Lab Health!

Janine Shea

Beth at Lab Health has done and is doing such great work with my ridiculously complex physical issues. I am very happy with my progress. She really listens and engages and helps!

C Campbell

The physio therapist is amazing, she managed to fix my face after bells palsy. I never knew you could have physio for your face but she fixed me up nice. When I smile I think of you. LOVELY JOB! The massage therapists is wonderful, she makes standing up pleasant. I have a very physically demanding job and she takes all that stress off of me for the week. Bless u girl!

Florence McGregor-Foxcroft

My husband needed physio and found them to be very helpful and sympathetic.

Karen B

My back has improved steadily since I've seen Mark these past several weeks. Every session I come away with something new and constructive to work on. He's a great listener who really hears my concerns and specifically addresses them. I wish I'd seen him months ago when I first hurt my back!

Asia K

Beth is very kind, patient and knowledgeable! She really tries to understand the issue and the client's goals and makes personalized exercise plans based on this. She also provides helpful handouts and video resources. Would definitely recommend Lab Health to anyone looking for physio!

Lizzy Berube

I don`t know how this person got her qualifications. She treated me for something I didn`t have and gave me more pain than i came with. When I had a second opinion he was clearly convinced what it was and couldn`t believe she had not identified it. Re: the review: i did not have a rare adverse reaction, you had a bad assessment of the injury and didn`t respond to my questioning a month later.

Kasia Danigier

I worked with Beth throughout my rehabilitation post accident. Her recovery/rehab routine for me was excellent and allowed me to recover and get back to sport without further injury.

Marvin Eng

Excellent experience from diagnosis to resolution.

Jacqueline LeMaistre

Beth has been nothing short of incredible!! I have been seeing her for a re-occurring shoulder injury that I've had for years, and I've never worked with anyone that has such an in depth knowledge of kinesthesiology who is so down to earth and practical! Beth has such a friendly, experienced, reasonable practitioner. I cannot recommend her more highly (except I'd really love it she didn't become hard to book with!!!) Honestly, if you're looking to support a local, friendly, female, OVER qualified Physiotherapist, you need not look further! BETH IS THE BEST!!!

Jenna Raider Skidmore

Beth has such a knowledgeable and relatable, down to earth approach that sets you at ease immediately. She explained my challenges to me in a way I could understand and the care and support she provides is the best I’ve ever had. She referred me to Kinesiology which really has steered me in the right direction for healing. I highly recommend Lab Health to everyone I know and care about.

Adam J

I highly recommend Beth Bates to anyone who is in need of a physiotherapist. Her treatments and guidance were very effective at healing my injuries. Beth's customer service was also exceptional as she was able to accommodate numerous last minute appointments. Thank you, Beth.

Jesika Witts

Has done amazing things for my back. Highly recommend Beth for physio!

Jonathan Smallwood

Beth is amazing. I injured my shoulder playing softball in the summer. I chalked it up to ‘wear and tear’ and assumed it would be fine in a few days. Well, several months later and I still cringed every time I got dressed in the morning. Beth quickly isolated my injury and explained very clearly what happened. To my amazement I gained movement just from the initial appointment. I look forward to seeing her and learning new exercises to strengthen my arm. Plus, with direct billing to my benefit plan through work, I’ve never even opened my wallet. I’ve already recommended her to several people with sports related injury’s.

Miranda H

Peter is the best physiotherapist I've ever worked with! Really appreciate his holistic approach, as well as his warm and friendly (and not intimidating!) demeanor.

Lauren Woolsey

Cara is awesome! I came in to work on strengthening exercises to help with knee pain and she ended up helping me with my lower back pain too. She is very thorough and encouraging, with a delightful amount of slightly sarcastic jokes sprinkled throughout the session. Which makes it fun! Highly recommended.

Marlon Taylor

Mark has provided exceptional physiotherapy and clearly cares about his patients. He demonstrates kindness and compassion while addressing your concerns. It’s refreshing to have a therapist that is able to look at your condition from multiple angles. Highly recommended.

william woodbury

Beth is very professional and used the most efficient methods to help me recover from my back pain. Very pleasant to patients and made me feel very comfortable. Will definitely go back to Lab Health and I recommend them to any of my coworkers who have injuries! Thanks Beth

Darcy Clelland

Man, my back was spasming so bad to the point where I was considering just having it removed. Instead I went and saw Mark at Lab Health. That dude fixed me up! More than that, he gave me the tools to maintain and strengthen my back where it needed it the most and empowered me to help myself out. Also, just a swell dude. If you are hurting and frustrated with the betrayal of your own body, go see these fine folks.

Tim Felbel

Easy parking, automatic insurance billing, free gym access when getting treatment and best of all ... amazing staff! Tricia is a great Massage Therapist (RMT) ... I feel so much better after every treatment. I definitely recommend.

Jon Wedel

Highly recommended! I was skeptical because I’ve been dragged along into never ending appointments by past physio clinics. Mark was super caring, and you can tell he puts your recovery above anything else. He was super informative, helped me with my back pain, and gave me the resources I needed to heal. Very impressed and grateful for the service provided. Thank you!

Elliot Knox

Beth is super good

Miss G

I'm so happy with my team at Lab Health. I have a number of issues to work on and chronic pain. Mark and Cara are compassionate and knowledgeable care providers and really help keep me positive and focused on recovery. Also appreciate their creativity in the process of finding what works. Cheers!

Natalie Kelt

I’ve really enjoyed my first two appointments at Lab. Beth is fantastic, knowledgeable and helpful. I feel she really cares and I love that she listens and helps make modifications to meet my needs. I highly recommend!

Simon Leamy

Mark genuinely cares about helping people with their overall health and well being. He thoughtfully applies his knowledge to your individual situation and goals. He taught me strategic exercises that I can do at home to progress my healing, which have helped tremendously. I highly recommend.

Robert Lee

It is often said that “first impressions matter a lot” – this is true whether you are going out on a first date, going for a job interview, or, in this case, giving a review of a local health clinic. In my critique, I shall only focus on the physiotherapy modality at the clinic since this is the only therapy that I have experienced and can give an honest assessment. I had injured my dexterous arm from a fall earlier this year (2021) and had decided to seek physiotherapeutic treatment. My first decision was to decide on which of the two nearby clinics to go to. After perusing their websites, I decided to go with the clinic with the smaller venue - James Bay Lab Health Physio. This clinic is located in a heritage house in James Bay and my first impressions, after my first visit, were positive. It has only two rooms – one is used as an intake and discussion room while the other is a treatment room. Both rooms are fairly small; however, it allows you to feel comfortable working with the physiotherapist and discussing your condition candidly, and learning recovery exercises in privacy. I have been to larger clinics before where clients are often separated by curtains and the physiotherapist is “patient hopping” – e.g., leaving a client on a traction machine and tending to another client. This type of multitasking leaves an impression that you are not receiving individualized attention and treatment plan. The rooms at Lab Health Physio are clean, organized, and emits a sense of equanimity. As for the physiotherapist, I went with Beth Bates, co-owner of the two clinics – Esquimalt is the second location. She has an impressive list of credentials including two master’s degrees (MPT and MSc in Biomedical Physiology and Kinesiology). Beth is very professional, knowledgeable, attentive, competent, organized (both time management and equipment placement), and affable with a great sense of humour – I feel welcomed every time I go to my sessions! Since my injury is somewhat long-term, I am currently still seeing Beth and would not hesitate to recommend her for anyone seeking an exceptional and experienced physiotherapist. Finally, I apologize for this verbose review; however, another old adage comes to mind as I wanted to “paint” a comprehensive picture of my experience at this health clinic – “A picture is worth a thousand words.” Thank you, Beth!

Yannick Berube

Super bad

Andrea L

Great treatment, one on one so very personalised. Easy to get into the bldg without a membership. Only con is lack of parking and end up parking at save ons.

Guillaume B.

Very knowledgeable, professional, and friendly, Beth always takes the time to do a complete assessment and I never feel rushed. I have resolved multiple shoulders, back, and spine issues thanks to her treatments. I've been a patient of hers long before she started Lab Health and I always walk out feeling much better. I highly recommend her services!

Theresa Lewis

Mark is fantastic!

Lindsey Urbani

I connected with Mark through the PhysiApp to complete an assessment and he provided me with a thorough diagnosis and some helpful exercises. His professionalism and expertise were top notch. I’ve seen a lot of Physio’s in my life, but Mark is the best I’ve encountered!!

Ashley Sasaki

Beth and the Lab Health team are awesome, very attentive, knowledgeable and friendly. I always feel very well supported during my recoveries. Would highly recommend.

Stacey Burke

Tricia Tait, the new RMT is awesome. I moved to Vic in the summer & was worried about finding an RMT to match. Her treatment was balanced with accessible education, and bringing awareness to the soothing mental benefits of massage. She has strong, effective hands, which left me wanting to rebook right away. Thanks, Tricia, see you soon!

Derek Frank

Beth was wonderful. A true joy. Effective and positive physiotherapist

Denise Seekins

Beth is always right on point with what I need...physically, and emotionally! She masters it all, and in a way that is so fun!!

Cathy Miller

Beth and Mark did a WONDERFUL presentation about posture and ergonomics for the Victoria Quilters Guild! They did so much preparation for us, even learning how to "talk quilty", using lots of our jargon, and sorting out how best to keep ourselves going healthily and without pain. It was entertaining and useful for all of us. I'd highly recommend them to come to your group to talk about how to avoid having to go to the physiotherapist in the first place!

Cara Temmel

I've seen Beth several times to work on my neck and shoulder pain. She has provided effective treatment for immediate relief, as well as teaching me what to do to prevent the same issue in the future.

Emma Kirkland

Best place in town

Deborah Chamberlin

Beth is an extremely knowledgeable and awesome physiotherapist. I have been seeing her off and on for 1.5 years for various injuries. I highly recommend her and will not go to any other physiotherapist .