Reviews of Equilibra Registered Massage Therapy and Reflexology (Physiotherapist)

Mama Megan

I didn't end up getting massaged. I was in desperate need of a massage and was so looking forward to getting some relief with the non-registered girl Mandy for half the price. I showed up at the door for my appointment to find all the lights off and the door locked. It was then I checked my email and saw a "appointment cancellation,' but I had no idea why. I thought maybe there was some sort of mix up with their online automated system. The girl and the male RMT got back to me by phone a couple hours later and I realized there was a voicemail from that morning at around 8:30, but my phone had never rang. One of those calls that doesn't ring and goes straight to your voicemail. Why do some businesses do that?? Fortunately it wasn't too far out of the way for me to get there with my 3 children and my mother driving me, having her babysitting all lined up, though it was disappointing...apparently the girl was sick and didn't want to risk getting her customers sick but I guess I feel like there should be some sort of compensation. Most Massage Therapy Businesses still charge you a portion of the appointment cost if you do not give them a 24 hour cancellation notice because you are wasting the therapists time and they could have had another appointment with someone who would've payed full price. In the same way - that was even less than 12 hours notice - and it was a waste of my time. Obviously everyone's time is valuable. I think some type of compensation would be appropriate - but then you never know the attitude of the person - giving when they don't really want to. I understand sickness can come upon you, maybe she woke up sick but if she had been even possibly feeling sick the night before, I feel she should have cancelled her appointments the night before. I happened to have an extremely busy day that day and didn't see her email. I don't have any resentment or anything and honestly I can't stand it when people come on here just to air their negative experiences all day. I don't normally do this, but I thought I would share this time and I have decided NOT to return and somewhere else my business.

DiDi Freeman

Just had my first massage with Jason, and it is by far the best massage I have had in over 13 years. Highly recommend!

Jason Vanden Berg

Jason is very skilled and knowledgeable, Open the conversation and fair price.

haylie morris

Blown away by the kindness of these people. You really feel like you're being taken care of and understood. If you are like me and feel like you've tried everything for your health issues, reflexology is worth a try.

Kulchera Nicholson

Best reflexology in the city!

Elaine Benoit

My shoulders, neck, and feet feel lovely. I'll be back for a second visit and telling my friends to visit also!!!

Jonathan Jones

Awesome massage and great conversation. The only guy I've found who knows what a deep tissue massage actually is. Of course I asked for it, but I usually get a "feel good" massage from other places. This business really knows their stuff, and has decades of experience. Highly recommend.

Darren Woods

Great massage

Celeste Melien

Great service! Jason does wonders managing my pain and tension headaches with his massage techniques. Thorough with COVID protocols. And they are a local family owned and operated business.

Blake Gray

Great convo and great massage. I've been going here for a year now and will continue to go.

Holly Paton

I've been to several different professional massage therapists and Equilibra is best hands down! If you have chronic muscle issues, go see them, you'll be happy you did!! PROMISE.