Reviews of Grand River Physiotherapy (Physiotherapist)

R J Rush

I went here for the first time today. Sat round for 45 minutes waiting for the therapist to come for my initial "assessment" . If that is typical -no thanks-- I left and will never go back.

Katrina Sousa

The entire staff, from the front desk, to the physiotherapists and assistants are just wonderful. Knowledgeable, friendly and caring....not to mention funny. Highly recommend this facility for all your needs! 5 Stars isn't a high enough rating for Grand River Physiotherapy. Definitely, a 10 star rating!

Mary Adamson

Outstanding professionalism and extremely caring and knowledgeable staff. Reception welcoming and accommodating going above and beyond to give clients exceptional service. Highly recommend !

David McGoldrick

GRP was amazing. Staff was friendly and professional. My Therapist Sandi was the absolute best. Pushed me to the limits and with a total knee replacement I exceeded the recovery time and abilities with my knee. I cannot thank you enough for giving me back the quality of life I was missing. Would definitely recommend to anyone looking for a place to rehab after surgery. David McGoldrick Cambridge, Ontario

Jamie H

My review would have been 1 star if I was just reviewing the front desk staff. Very cold hearted individuals

John Ferguson

Nothing but good things to say. Fran is far and above helpful. If u get exercises for home and dont do them its not on them. Its on you. Staff is excellent. Thats my 2 cents. Been going there religiously for many injuries. They can help but you gotta help yourself. They

Kevin McDowell

This is written under my friend name just in case it go back I don't want to be treated differently I injured by back in middle school and after fighting with my doctor for several years to get help I was referred to here today was my appointment and A I was very nervous as it was my first time and was happy I was having a good pain day I went in and after I was taken back the lady had me do a range of motion which she said was good then had me lay on my bad on the table and she told me to lift my leg so I lifted it up and bent ad my legs were already bent and she got mad and told me to no and to lift again so I did and she got mad Adan and forced my leg straight and told me to lift after she was done with the tests she told me to turn and told me to lift my leg back and then got frustrated and said arm too with an attitude when I told her that it hurts she huffed and used a machine when she was done she told me she was going to use traction with heat then left the room again not knowing what it was i stayed in the room laying on my tummy after a few min she came back and asked what I was doing in the room so I got off the table and followed her to the other room where another lady put on a belt and again got frustrated when I lifted my shirt to reveal my lower back thinking it went there because of the heat after she put it on I later on the table and almost cried In tears because I can't even lay on my pillow top bed on my back and this table was harder then stone when everything was finished I left in level ten pain and sat in the park next door and cried I don't know if I'll go back or if I'll just manage my pain by myself like I have been doing for the past 10+ years

Jaime B

I was a regular patient of the clinic over a year before I was treated so poorly that I stopped going all together. My therapist was great on the initial consultation, did my assessment and gave me exercises to do. That was the first and only time we discussed my condition, and proceeded with weekly to biweekly treatments. Elizabeth never asked me to show her how I was performing my homework exercises to ensure I was doing them correctly, never checked or changed anything, but continued to schedule regular appointments for treatment. Over the course of the year that I went, she became more short with me and less friendly. Then the final straw, I had an appointment at my regular 9:45 time, as I was parking my car my phone rang so I let it go to voicemail. After parking I picked up my voicemail while walking to the office, it was the office cancelling my appointment because I was.... 2 whole min late. That's right folks it was 9:47 (I got stuck due to construction and couldn't move) I was 2 mins late, and they cancelled my appointment. AND decided I owed them $30 for a missed appointment time. I don't know who thinks 2 mins is too much for a someone to be late but since they can keep people waiting, and clocks vary by a few mins, maybe they should check themselves and learn what service is about! I complained to the front desk and no one followed up. I would avoid this place, they don't follow up once they start taking your money and become rude and narcissistic. I can't even say after a year of treatment that my shoulder is even any better.

Cynthia Long

It seems that Katrina makes up her own rules.. This is the only physiotherapy office with 'special' rules on who they can accept as patients. I will go farther with this complaint as it's not right that one person acting as a 'GOD' . All other physiotherapy places are great!!.. Not sure how this place is as Katrina is a very unprofessional office worker.. Not recommended!!..

Rob Koller

This place is great and the staff are so friendly. I've been going here for a while, and they are really informative about the different kinds of treatment. It's worth a drive from Waterloo to go here.

Mary M

If you are having knee replacement surgery this is the place to go for rehab. The staff are friendly and knowledgeable starting with the front desk, to the physiotherapy assistants, to Francis who runs the clinic. This is a hard rehab but with the expertise and experience they have here I made some great gains in a short period of time. Particularly I must mention Sandy, my physiotherapy assistant; she was so pleasant to deal with, always a welcoming smile, so experienced and so much knowledge. There wasn’t a question she couldn’t answer for me. She regularly coached me on the exercises I was doing at home. GRPT was recommended by my surgeon and I am happy I made the decision to go there even though it was a bit of a drive from home.

T Hoekstra

I have gone here for a few different injuries . Fran was very concise in her history taking of the injury and then would make a call and tell me what she thought it was demonstrating the injury using the skeleton , knee or foot joint plastic replicas. She was thorough and explained and demonstrated the exercises l was to perform at home. The assistants for ultrasound or traction were great. Everyone was very friendly and tried to accommodate requests that l had including the front reception . Physio shows you what to do BUT how your recovery is also on yourself to do the exercises prescribed not just when you are there. Good job GRPT.