Reviews of Kensington Square Physiotherapy (Physiotherapist)

Daisy Zhu

I ‘m a caregiver, I got back injury at November 14 ,2021. Doctor suggested me to found physiotherapy . The Kensington square physiotherapy clinic is clean place, Adrian Cheng who is professional and easy going physiotherapist, he helped me to fix my back injury, taught me a lot of exercises and massage for me that really helpful!

Elena C

The most welcoming physiotherapy clinic I have ever been to. Everyone here is so extremely talented and educated on the different disciplines they offer at KSP. If you need physiotherapy, look no further....Kensington Square Physio is the place to go!

Cecilia Su

My first ever physio experience was here at Kensington Square Physiotherapy. I strained my back this past summer while playing volleyball. It was the worst pain I had ever felt (I could barely stand up or walk), so I figured it was time to try physio. I saw Wyatt Lew a few days after the incident, and it was such a great experience. He was very professional - conducted a full assessment, stretched, deep-tissue work, and showed me different exercises I could do on my own. I was better within one week! I am now working from home because of covid, but my body is definitely not used to it. So many new aches and pains in my neck and shoulder area. At one point, my neck seized up and I couldn't turn my head very well. I booked another appointment with Wyatt, and to my surprise I felt relief instantaneously. Great service and results!

Dennis Kennie

Worked mostly with Sherine for about 2 months, its been nothing but positive, productive and informative training sessions. A lot can be learned from the strength and conditioning aspect of what this clinic has to offer. My time consisted of solely physio so they did their part with giving me the knowledge necessary to help me on my road to recovery. Thanks for all the help!

Mohammed Bedaewy

The comfortable environment and friendly staff attributed to a solid experience each time I visited. I started with Wyatt and moved to Jeremy both are great. Jeremy helped with nick & back issue that I had been dealing with After my accident. After each visit I feel more better. Thank you Jeremy and to all staff.

Michelle Yang

I came to Kensington square physiotherapy for treatment after a car accident and have been so impressed by the staff and service provided. I had physio sessions with Garman & active rehab with Simo. Both were very patient, knowledgeable, and accommodating throughout my recovery process. I highly recommend this clinic to anyone seeking a top-tier treatment experience.

lindsay kiborn

I saw Kaili for a massage and she was amazing! She made me feel extremely comfortable throughout the treatment and I felt great afterwards as well. I would definitely recommend KSP to anyone who needed physiotherapy or massage therapy!

Calvin Leung

I have been seeing Ernest for several injuries and he has helped every time. He really takes the time to sit down and listen to my complaints and then assesses the injuries in order to treat me. What I really like is that he uses visual aids and props to patiently explain how the affected area is supposed to function and then explains what he thinks needs to be addressed.

Matthew Deacon

Worked with Ernest when I developed some hip pain. He quickly diagnosed the issue, and the recommended exercises and IM needling helped me quickly recover! Highly recommend him!

Beefeater

Sherine takes the time to work with you. Excellent service.

Hannah Wu

I was looking for a physio place near home and was recommended to try out Kensington physiotherapy. I booked my sessions with Jeremy Yung and I have no regrets. I went in with a lot of pain around my neck and shoulders area. Jeremy pretty much healed me. He's knowledgeable in what he does and is a very friendly guy. (Don't be intimidated by his deep voice. He's a gentle giant). I would definitely recommend booking with Jeremy if you're looking for a physiotherapist :)

V

I have seen Ernest multiple times for my bike fit (two different road bikes, and more to come) and if Google allowed me to give the man 6/5 stars for his attention, professionalism, care and patience I would in a heartbeat! If you need a bike fit then do your body and your bike a huge favour and visit Ernest. He's been an avid road cyclist for years, and who built his own bike and does his own maintenance on it, so you know you are getting someone who actually knows the sport. He's always taken the time to answer all of my dumb questions (without making me feel dumb for asking them) and I've learned so much about the sport from seeing him. If you've never gotten a bike fit before then I urge you to do it because it will go miles (pun intended) in improving your performance and comfort. Ernest is a pro's pro and you better book a session with him before bike season really takes off (unless you like slow and painful bike rides......)

Angela Pollicino

Highly recommend! I visited Kensington physiotherapists because I experienced pain and numbness in my arms, shoulders and neck. In just a couple of sessions, Sherine guide me through different stretches and exercises that eliminated the pain and numbness I was experiencing. She had a lot of patience and everything was really well explained. I felt comfortable while following the routine. The clinic is modern, clean, and parking is free in the Kensington Square. Staff are very friendly and helpful.

Max Luk

Ernest's diagnoses are accurate. His treatment is effective. His advices are useful. He is patient and listens to feedbacks. Ernest is my top choice when I need physiotherapy.

Hanrey Truong

Would highly recommend this place and the people working there. Always greeted in a friendly and professional manner. Unfortunately, I was in a couple of motor vehicle accidents and am suffering from back pain since. With Kelvin as my physiotherapist I am able to see great progress in my recovery. He is highly educated and straight forward. There is no beating around the bush, he will tell you what you have to do and why you need to do it. It is exactly what I am looking for especially when it comes to my health and recovery. I would highly recommend seeing him if you are in need of a physiotherapist. Everyone I recommended to him had nothing but good things to say about their visit.

Mao Lim

I've been going here for about a year now for work and sports related pain/injury. So far, I'm very satisfied with the physiotherapy treatment that I receive from Ernest. He listens and administers the best treatment for my symptoms. The pain that I've been enduring for months went away in just one session. That's pretty amazing! I've also seen Neil once for a massage. He is skilled as well. Hopefully I can find a spot in his very packed schedule. The receptionist is nice and understanding as well. I just fractured my ankle and sprained my knee. I will entrust my rehab to Ernest in the future. :)

McCarlou Timbol

Great place to go for Physiotherapy! Very good service and friendly people.

Eliška Špaková

Very happy with the care I got. My back and neck pain is gone now. They provided me with exercise instructions and taught me how to help myself when I have issues with my back. Also gave me picture handout so I could easily remind myself how to do those exercise properly at home. Thank you :)

Tarek Mher Al Saadi

Very friendly and detail oriented professionals in physiotherapy, excellent customer service and great follow up, it is the place where you feel comfortable and you are happy with the progress and the overall result.

Ellie Fujii

Chris is very professional and helpful. He knows what he is, I would highly recommend this place, amazing physio and friendly staff. Highly recommended.

Ingrid A

I was scheduled for a thorough assessment with Adrian. He shared great information, outlined the whole physio process, often asked if I had any questions and took time to explain things clearly. Over the course of a few sessions, Adrian showed me relevant stretches and exercises to help heal and strengthen the affected area. Very professional and personable!

Mustafa Ersin SARIER

I had two appointments with Sherine for back-pain issue. She was really helpful and did a great job determining the problem causing my back-pain.

Will Wells

Sherine provided a thorough assessment and a detailed, effective exercise plan. My back pain is greatly improved, and I feel like I know what I need to do going forward. I have been very happy with my experience at Kensington Physio.

Sakiko Januki

I had my lower back pain that made me hard to walk smoothly. Jeremy was my practitioner and his eagerness to "let's work together to cure this!" very friendly manner made me a whole recovery with useful tips from him. Thank you!

Christine O Wong

Even though I only had a small injury, my physiotherapist Garman had checked it thoroughly. He is friendly and professional. I found the exercises he assigned for me helpful.

Amanda Lam

Kensington Square Physiotherapy is a great clinic to go to if you are considering physiotherapy. I would highly recommend Jeremy. He has been helping me recover from sciatica over the past few weeks and I am feeling much better. Thanks Jeremy & staff at Kensington Square Physio!

Silvia Gualberto

Sherine is very kind and gave all the attention that my kid needed to do the exercises. We are very happy with the results!!

Aerialguy11

I was recommended to Kensington Square and can't say enough good things about the Reception Staff and Ernest Chao my Physiotherapist! The Ladies who handle bookings are friendly and professional and Ernest "knows his stuff" and has been very helpful and informative in my healing from shoulder pain and Knee Replacement rehab! It's very difficult to "find" a suitable place and Kensington is a 'gem'!

Denise Turner

I am so fortunate that I found this clinic due my unfortunate situation. Was in a car accident and need help to recover. Kelvin is tough and gentle at the same time. He is competent, knowledgeable, understanding, compassionate, funny, encouraging and will listen to but won’t put up with nonsense no matter how much a person tries. He has broad shoulders that I have cried on more than once and never have I felt that I was being let down or ignored. Quite the opposite - I find myself hearing my therapists encouragement and advice during my days when I stumble through. Because not only Kelvin is part of my recovery, John is my massage therapist - what can I say about John except how awesome he is both as a skilled masseuse and as a person. Always makes me feel comfortable and he is always cheerful - good therapy in itself. I look forward to working with Ethan whom I have yet to meet. When I am there I see how gentle, patient and thorough the rest of Kelvin's team are with their clients and it is a good thing. This is a super friendly and inviting environment to be fortunate to be in when you need help the most. I highly praise and recommend Kelvin and his people to everyone. The only other thing I can say is - thank you..

R Hineman

Excellent staff and Therapists. Kelvin is my Physiotherapist for a high ankle sprain and is excellent. I particularly appreciate the follow up that is provided by this business. They also work to accommodate the clients needs i.e. video/phone/in person, as well as, exercises printed/ email/app

Melanie Gillis

I have attended here since a car accident in February, and I can't say enough positive things about my experience. Staff are all super nice and I get greated every appointment. Jeremy is my PT and John is my RMT, they are both aboslulty AMAZING!! I would highly recommend to anyone who is in search of treatment.

Samer Qassis

Highly recommended. I injured my ankle at work and was referred to Kensington Square Physio by WCB. The staff environment is super friendly, the place is very clean and calming, my therapist was Wyatt and he's is very very knowlagabke, he was able to get me back to work very quickly by showing me varaity of exercises. he's a very good coach. Thanks to every one at the clinic.

Lisa Chin

I've seen many physiotherapists but Wyatt Lew is highly exceptional. He's funny caring and very genuine. I've been seeing him for almost a year due to a bad car accident for neck, back and arm pain also headaches and migraines. If you have any injuries, headaches or migraines you should go see him ! Wyatt is compassionate and knowledgeable. He keeps current in terms of health issues, available supports and takes the time to understand a concern and talk it through. I would not be this far along my progress if not for his help so I would strongly recommend booking him! Thank you Wyatt !!! - Lisa

Genevieve Anderson

I went to Kensington square physiotherapy because I was having upper back problems. Everyone there was super professional and really nice. my physio therapists name was Sherine and they help me a lot and gave me exercises to do at home which helped with my back. Sherine explained what my problem was and explained how to fix it really well. Also the receptionists are really nice and everyone wears masks and sanitizes their hands. I would recommend this physio place to anyone having problems.

dhruval patel

Highly recommended place!! Clinic is very clean and organized, and staff is friendly too. My physio Jennifer was very knowledgeable. She showed me good stretches and exercises for my neck, upper back and lower back. It has helped me a lot to get rid of my neck pain and strengthen my back. Overall good experience. Thanks Jennifer and staff!!

Dylan Adams

I have been visiting Kensington Square Physiotherapy for almost 3 months now. My experience has been great so far. I can not stress enough on how much benefit I have received over the course of time. Kaili, my RMT is awesome - she is knowledgeable, patient, and empathetic. In fact, all the other staff members working here are great. Everyone is very friendly and professional. I would recommend this place to everyone who needs massage therapy or physiotherapy.

Andrew S

The staff was professional and I felt comfortable with the COVID-19 safety protocols they had in place. I had an initial assessment with Jeremy. He was knowledgable, professional, and kind. There was a good balance of assessment, treatment, and education regarding the issues I came in with. I already felt much better by the time I left. Jeremy equipped me with the proper stretches and exercises I could do on my own at home to help with the areas of my body that had problems. I would not hesitate to come back here for treatment.

Sohi Chin`

I've been to Kensington Square Physiotherapy numerous occasions because of their excellent service, knowledgeable therapists, very reasonable fees, and their evenings/Saturday/Sunday availability. I’ve had a variety of musculoskeletal issues over the years, and they’ve been able to help me every time.

Julie Sabiston

Very caring staff in particular Garman and Nathan.

Tori Lhug

My partner and I both go to this clinic for physiotherapy and it's been an absolute pleasure. The doctors here are professional and attentive. The exercise routines are easy to read and follow with images and videos to help once you're at home. I'm planning to start message therapy here too after my physiotherapist Dr. Kwok found a knot in my calf. I didnt even realise I had a knot and after 5 minutes of work my leg feels amazing. Couldn't recommend this office enough.

Mochi Boy

Highly Recommended! I have been into MVA with my daughter. I was referred by a friend. This clinic is amazing, and my Physiotherapist is Chris Wong and Garman Lo for my daughter; both are knowledgeable and professional. The staff are amazingly friendly. Very grateful to have a place where you can trust your health. Path to recover.y Thank you all.

Kiet Luong

I would definitely recommend! My treatment was for a torn meniscus and Garman Lo took the time to explain to me all the encrypted medical terms from the results of my MRI scan. Garman is very attentive when I perform the exercises to ensure that I am using proper form. He introduces new exercises at a good pace based upon my progress. During my initial assessment, I was barely able to bend my left knee. Now, I am able to complete a full squat and will soon be able to continue running again. Thanks again for all your help, Garman!

Ac KPhilchi

After my physio appointment with Sharine, the pain above my hamstring was gone! she was very attentive and used hand manipulation to loosen the muscles which I appreciate. A lot of physiotherapists just use the machines and heating pads so it was great that she took the time and effort.

B Ridge

I picked this place because of the convenient location and good hours. The clinic is clean and organized with easy online booking system. The staff are friendly. My physical therapist Sherine was knowledgeable and responsive. After a full year of chronic pain she was able to help me heal an injury in about 6-7 months. Unfortunately the physio rates at this clinic were increased this year above what my insurance company deems "reasonable and customary". I still go for RMT and keep up with my physio at home.

ashima bhatti

My daughter who is 8 years used to be reluctant to do stretches but ever since meeting Sherine she has started enjoying it. Within couple of months I could see improvement in her walking and flexibility. Sherine is pleasure to work with as she makes it all even the tough stretches fun and enjoyable Overall staff at Kensington Physiotherapy is really helpful and supportive

Chris Ferronato

I fractured my radial head in my dominant arm and my physiotherapy treatment and service from Garman Lo was excellent. He was dedicated, knowledgeable and always pleasant to be with. He gave me a lot of information and advice that I took home with me and used between sessions, which is key to a successful rehab. The front desk staff are also particularly polite and professional. I do not ever want to injured again, but if it happens I know that I am in good hands if I go see Garman and Kensington Physio.

Ali Deal

Great therapists! Garman and shireen both did a great job to help heal my elbow. They’re also open quite late, so it works well with your work schedule.

angelina smith

I have attended here since a car accident in September 2019 . I started with Jeremy on my 3rd visit and continue to see him for the rest of my therapy. Jeremy is a professional physiotherapist ,he is very patience and easy to communicate. He helped me a lot to ease with my chronic pain . And doing active rehab with Samson at the gym teaching me specific exercises that I can also do at home was also helpful. I’m very grateful to have you both Jeremy and Samson .

June Walker

I've visited Kensington Square Physio for three separate issues over the past 3+ years and highly recommend them. Each physiotherapist is kind, efficient, and clear and the front desk is friendly, and super helpful. I'd recommend Kensington Square Physiotherapy to anyone.

Izzac perry

I had to go here due to a lower back injury at my work. My physiotherapist Sherine was amazing at walking me through the exercises I needed to do for my recovery, as well as giving me all the skills I needed to continue my recovery on my own! The staff are super friendly/accommodating and there is not a thing wrong with this place that I can think of. If you're in need of physiotherapy this is absolutely the place to go!

Stephanie DeVico

Great clinic. I've accessed physio services from Ernest Chao who is great to work with. He is very knowledgable, professional and caring.

Cindy j

As a long distance runner for over 15 years with a sedentary office job that has me stuck in a seated position for extended periods of time, I’ve been struggling with low back and hip issues for several years now. I discovered Ernest a couple years ago when I was desperate for some physio after pulling my back and couldn’t stand upright or sit without assistance. He takes the time to assess you and actively provides treatment instead of just hooking you up to a machine and leaving. If you are someone that responds well to IMS treatment, he’s extremely knowledgeable and experienced in this area. I’ve tried several therapists and he is by far the best I’ve come across for IMS. I’ve always noticed huge improvements in my mobility and pain levels after each treatment. I’ve continually been getting treated by him for maintenance work to minimize any flare ups with my back. I can’t recommend him enough!!!!

Alex He

Wyatt helped me at first with my neck and shoulder pain. I learned that Wyatt has the extensive knowledge and experience in physiotherapy. Later then Wyatt helped my son with improving his core strength in golfing. The wonderful part is that Wyatt designed and customized for training sessions for us! We really appreciate Wyatt's hard work and instructions!

Joey Tomlinson

I cannot recommend Ernest’s services enough!! Personally, coming from a previous sporting background that has taking its toll on my body with injuries, and only recently taking up the sport of road cycling. Ernest was able to preciously adjust various components of the bike to support my current physical needs. He did so with great detail and explanation, ensuring every adjustment was right, even if it may have taken some time to perfect, which have already made a significant improvement,

Elena Marie Fabian

"I have been coming back to this clinic for month now and today is finally my last day! Every time i go there, I get exceptional customer service experience. As soon as I get in, I am welcomed by receptionist/s( so sorry I fogot their names ???? ). All the ladies are very professional and try to accommodate all your requests. They are very patient and polite at the same time. I got treated by physiotherapist Adrian , who listen to my problems and gave treatment accordingly. Adrian has been really kind and patient while giving all proper treatments. I am very glad that for my first physio ever, I got to be treated exceptional care by Adrian. He is very knowleageable and simply the best! I highly recommend Kensington Square Physiotherapy to anyone looking for care and treatments." Happy New Year!????

choco f

I have been into multiple MVA, which is a miserable and frustrating experience; before I start coming to this clinic, I was with a different physio clinic that did not work well with me. I am grateful that I got referred to this clinic. I would highly recommend Chris Wang, my physiotherapist; he is very professional, detailed and will explain why you need this type of exercise and presented to you the kind of treatment you are having and its benefit. Also, he will patiently listen to your pain. I am still on my path to recovery, but I am confident that with their help, I will be able to get through. Not to mention the staff are amicable and professional. The clinic has a VestibularRehabilitation; Kelvin Yeung is one of the specialists that is treating me—highly recommended.

stephen wong

I wanted to leave a thank you message here for Ernest, Neil, and Kelvin on behalf of Pamela. Their Physiotherapy sessions have really helped alleviate her back pains, and she has seen steady improvement under their combined guidance. Thank you for your services!

Michael Chow

Sherine was great to work with and helped me rehab a back strain. The exercises they gave me are perfect for engaging/stretching the muscles I don't typically use, since I work a desk job and spend most of my day sitting down.

Lily Woo

Kensington Square Physio (KSP) is amazing. I have worked with multiple staff from the clinic and they are kind, caring, and work with you to help improve your pain/injury. Wyatt, a physiotherapist, is energetic, a great listener, and showed me many different exercises that I could do at home. He is really caring and compassionate. Ernest, another physio, is incredibly calming, and knowledgeable. He is very experienced and can even do dry needling to help with muscle pain. Neil, a RMT, is the most incredible massage therapist I’ve ever had. I don’t go to anyone else anymore because he can make my neck and back pain feel so much better after each session. He is skilled beyond his years and I have recommended him to multiple friends/family members. Thanks KSP for everything and I look forward to continuing my treatments with the clinic! :)

Nicole P

I recently injured my hip . I was desperate to find a physiotherapist. I called many places and was so lucky to get an appointment with a therapist at Kensington square Physiotherapy. The Clinic very central in north Burnaby. I was set up to see Adrian -. I could barely walk on my first meeting with Adrian, after several treatments I am happy to say I am pain free. Adrian is very knowledgeable and professional in what he has studied and trained to do with finding what part of he body is not working as it should. He has taught me several exercises that will continually strengthen the injured area and preventing a future injury. He has also taught me that I have the power to heal !I so respect his skill to make one feel relaxed while performing his treatments. He is an amazing therapist and I am grateful to have had him care for me. Thank you Adrian. Nicole Pizzolon

Gary Mccormick

The staff that work here are professional in making their clients feel comfortable and valued. My therapist (Wyatt) created a program to help me take care of my core muscles and exercise to keep me fit. Thanks for the help!

Huan Wu

The receptionists were friendly and helpful. The physiotherapist Kelvin was very professional and experienced. He helped me recover quickly from my back injury, and I was able to resume my activities much quicker than I anticipated.

Yolonda Skelton

I have had a great experience at Kensington Square so far. All of the staff are friendly, knowledgeable, and helpful. I am starting to feel better due to the excellent care I have received from, Sherine, James, Simo, and John. Thank you for your time and care. I would highly recommend this clinic to anyone who is in need of rehabilitative help.

Pat Shellard

Garmin helped me with an ankle injury. He was helpful, caring and knowledgeable and I appreciated his help to get me back on my two feet and hiking again - I would highly recommend him

Shawna Arkley

A wonderful physiotherapy/massage therapy clinic located in North Burnaby. Highly Recommend.

Cindy C

I would highly recommend this place!! The staff here are professional ,knowledgeable, and caring. I got into a MVA last year, thankfully the clinic is just beside my work place, so I thought I would try it out. I've had treatments from Garman (physio), Simo and James (active rehab), all very nice whom I would recommend to anyone. I'm having good progress with my recovery over these few months. Thank you guys for everything you do!

iratxe onaindia

The office has always been professional, friendly and accommodating! I had an excellent experience with physiotherapist Garmin, who helped me heal from a work place injury. I would recommend him hands down to any one that is looking for someone new. I will continue to visit Garmin to upkeep my progress and strength. I felt very supported and comfortable here.

Robin P

I needed physio for shoulder and neck injuries and cervical disc herniation. I went to my local physiotherapy office, Kensington Physio on Hastings in North Burnaby. The office staff have been great, always friendly and helpful. I would highly recommend this location.

Lynn Lagace

Best experience at this location. I've had massage and physio and nothing but the best. From reception to the best therapist for tailored treatments!

Dominika N

Great place, and excellent team! I started coming to this clinic after a back injury. I worked with Wyatt (physio) and simo (kin) for ~ 5 months. When I first came in I could barely twist my back as it caused me lots of pain. I initially worked with Wyatt on stretching and loosening those muscles and after that helped a bit, I started exercising with simo. Over the course of the treatment I become stronger and the pain subsided substantially. I began to trust my body more and it’s capabilities and thanks to the team I would say my back is much stronger than before treatment. Towards the end of the treatment plan, James took over as my kin. As a new team member he adjusted really quickly and also showed me new great exercises to add to my treatment!