Reviews of Highgate Health - pt Health (Physiotherapist)

Dave GB

First impressions are important. Reception was clean and courteous. No delays and had my first physio assessment with Audrey, who is new to this clinic, and I'm glad I did! My back already feels better after a short session. I've booked several follow ups and will update this accordingly. I booked on the phone with the pt health call centre and it was very smooth, online also available. Direct billing also available with my insurance plan. Edit: 5 stars now :) I feel so much better and have been following the guidance given. I'd recommend Highgate Health.

Jidy Javier

I always choose High Gate Health for my physiotherapy. It is only in this clinic that my injuries get healed. My physiotherapist is the best. The location of the clinic is very accessible and the clinic is clean. All the staff are supportive too.

LiSa Anderson

I really enjoy working with Sarah. I am Deaf so I find it a great benefit with her being patient with me with communication, and find her easy to lipread. She motivates me to keep going and really supports me through the healing journey. I also really appreciate Brittany at the front desk being friendly and accomodating with communication with me via e-mail and text rather than forcing me to use the phone (unfortunately alot of places do this to us deaf people and putting us in slight disadvantage) I don't feel this at all at this place. Thank you for being accomodating and I have been trying to refer people to your location when I see people needing physio:) Thank you Highgate Health - pt Health

Shahbaz Bedi

Very good experience.

Dalia Gonzalez

The physiotherapist that attended me was accurate and quite helpful! With only 2 sessions of radiotherapy and advice on muscle strengthening exercises, I had a significant improvement of a knee injury that didn’t heal on its own for about a year.

G33 Grewal

Great professional care here.

Phyllis Schouten

Easy to book an appointment. Clean. Friendly and professional staff. I went in worried that I would struggle to get over my injury, but three sessions later I was feeling a million times better. The PT was very respectful of my decision to not continue coming in and suggested some exercises to do at home to help strengthen my muscles. I hope I do not injure myself again, but if I do this is the clinic I will visit.

Liz Reina

Mai the therapist went above and beyond! her hands are magic, she goes deeply that I felt each of my muscles getting relaxed. The place is clean and I will go back for sure! I feel I have a new back after the massage :)

Savio M

Great clinic to go to, attentive staff at the front desk and Matt who attended to me was good.

nacer abdul

Me and my wife been coming to PH health Burnaby location( Edmond) for the last two years. friendly and knowledgeable staff, great hours.

Heydy Lopez

My experience with their new Chiropractor was really great. She made me feel comfortable and educated me on why I was having so much back pain. I have had two sessions with her and though my back isn't fully recovered, it is feeling 100% better than when we first started. Thank you Naomi !

Sharan Dhillon

This place tries to accommodate their customers/patients as best as they can for last minute bookings or time changes, which is awesome for shift working individuals. Matt the physio is great, IMS helped me a ton and has made a huge difference. I would still come here for management however I have moved away and no longer can benefit from their services!

Hikmatullah Taqdiri

Vic is so friendly and professional. Highly recommended

torill

Appointments run on time, staff are friendly. It's a wonderful place

Chrysta Webster

Dr Francis is wonderful. He makes us laugh so that we forget about the pain and can focus on the exercises. He's patient and understanding both wonderful traits in any doctor. I would recommend him to anybody.

nancy do

People is nice and friendly!

Leslie-Anne List

The staff is friendly and welcoming. They listen to what you have to say about why you are there. I will keep going back. Plus it is great to have physiotheraphy/massage theraphy/ chiropractic/acupuncture all in one place.

Jason Greaves

Services are excellent but booking appointments with them is a nightmare. No online booking option in 2021 is ridiculous. You have to send them an email; they always asked, "when works for you" after I tell them my ideal time then (a day later) they let you know what their availability is. Why not just show me the times available upfront so booking takes an hour instead of two days back and forward? Also, they can't seem to direct bill Manulife properly and argue with you about what your benefits cover. Twice they had to charge me for three appointments at once because "my insurance never went through". Not stoked about having to put $300 on my credit card at once and then do all the insurance claims myself. I just handle the insurance myself now, which is inconvenient but works. Anyway, I still use them because their location is close to me and the service once-in appointments are great.

mark shaw

I was recently going there for physio therapy and ended up having to leave because the physiotherapist was highly inconsistent and basically didn't really care if I got better or not. I should've been seeing her twice a week, but ended up seeing her whenever she felt like it or decided she didn't wanna cancel my sessions to move someone else up. I would NOT recommend this place. Thanks for nothing!!!

P Nguyen

March 13, 2021- was told my appt was canceled due to a 15minute late policy. I will not be back to this place due the lack of professionalism and from what I experienced by one front desk staff member and an RMT. Its a pretty negative atmosphere and my hope is that management addresses the issues. I wouldn't advise not trying this place out, you just never know, you may find it to be a great fit. Unfortunately it just was not for me. Wish this company all the best. Jan 13, 2021 - It was a learning experience today with staff that if you have PWD they pay for $23 of your visit. If you have regular MSP and get a prescription for 10 visits from your GP you are also eligible to recieve $23 off your visit with an RMT or physiotherapist and staff can bill MSP directly. These 10 visits reset annually. Again they can only bill one instead of direct pay with all insurance companies. So extra paper work and kind of a deterrent if you have other extended health benefits. I will be going back to try other RMTs and physiotherapists. They do not have online booking platform. Everything is done by very kind staff. All staff observed wearing masks. Another downside is they only bill one insurance direct pay which is unfortunate. They should list this on their website. Must park underground at rear walk in from front. Its a pretty big place with multiple types of practitioners.

Alan Purdey

Staff is always courteous and professional. Appointments kept on time. Shirrin in particular is a delight to work with.

nadege reimer

Worse customer service ever. THEY accidentally canceled my appointment and give someone else my time slot. When I confronted them about it they tried to blame it on me and wouldn't do anything to fix it. Never again!!!

Sherif Tarek

Went there for a physiotherapy session... Slightly helped my back but no major effects. Therapist was very nice and location is very convenient to me since its a 5 minutes walk from my place. They accept extended health and they sometimes even do direct billing. Would recommend though

Bal Gandhal

Excellent everytime. Thank you Mei.

J jibb

Keep looking these guys are really expensive, and they didn’t help me much at all!

Summer Park

The worst customer service ever. Tried to call them to make an appointment. They never pick up the phone. Left voice message. They never got back to me. Went there as walk-in and they say call them to make an appointment. The receptionists’ attitudes were really rude and not friendly. Oh, what’s worse is they were giggling with a male patient making really unprofessional jokes...

Adem Aygun

Only know about registered massage therapy. Skilled therapists. Pricing is same as other similar places.

Dave Munday

Vic is an amazing Physiotherapist! You can tell he's got a LOT of experience, as he knows SO MANY different ways to make the body's muscles return to their most functional capacity. Thanks Vic!

Tim V.

For the past 2+ years I have been getting physio on and off from Vic. I am really happy that I found him and he helps me manage my sports injuries so I can keep being active and in top shape. Thanks Vic! Very happy with his service. I also receive the occassional RMT treatment from Melina and she is really good at what she does, too.

M D

The front desk attendants and treatment I received was 5 stars. I can tell just from my visits that the desk staff are very busy due to the area yet handle everything with professionalism and class. The treatment I got truly felt like I wasn’t just another number and that they actually cared about my recovery.

Jarelle De'Von Hepburn

Super friendly reception. Very knowledgeable and helpful staff. Would definitely recommend to everyone!

Corina Pais

The place where you go in pain and leave with hope. Vic, the physiotherapist is great, he would make you feel like visiting a spa and motivate you into embracing the good habits into recovery.

Ilakya Buvanashekaran

Very disappointed. I booked an appointment 2 weeks ago and got a reply saying that my appointment is booked. But they informed me that it wasn't when I reached the clinic and couldn't give me any explanation even after showing the mail chains. All that they could offer me was a booking after 2 days. I understand that things go wrong sometimes, but kindly take this problem a little bit seriously. Its very inconvenient.

Uygar Gunay

They are always late for the appointments. They don't respect your schedule and let you be late after. Probably my last time coming here. Front desk is very rude.

Tabsi Sadat

I highly recommend PT Highgate Health for physiotherapy and massage therapy.

James Rubanathan

They don't do direct billing

Avalea P

Make sure to make an appointment

Zezon Abohazim

After 6 appointments that didn't work, the therapist told me, "What happened to your foot, I forgot." He didn't even look at the doctor's notes that I gave him. my experience with you was just a waste of time and money. A quarter of star is too much for that physical therapist.????????

K L

Very good place. Great service. Nice group of people.

Crystal Taylor

Very efficient and does well observing safety standards. Staff is always pleasant.

Steven Aspinall

Awesome

Sheinoor Hargrove

Konstantin is an excellent RMT

Zdzislaw Frank Korczyk

Lower back pain,,,,,, big one. I cound't put my shoes on. After 3 visits pain was gone. Sara's magic touch help me walk me again. Thank you Sara

Pee Bee

The staffs are friendly and helpful. the chiropractor (Gagandip) and physiotherapist (Shirin) that I got are really good and skillful. my back pain was lessen after a few session. I highly recommend this place. I've been going to this clinic for 2 months now and I've never had any issue so far.

RoJo’s Ville

The clinic’s facility is clean and they are closely following covid safety protocols. Booking is easy too especially if you have to book follow up sessions. The plus factor is Audrey. My road to recovery is easy because she is knowledgeable and knows what to do to make me feel better. She is friendly, too. She makes my visits to the clinic worth it. Keep it up!

David

Nice clean professional looking place. RMT very professional and friendly. Easy and quick booking. Definitely return.

Talita Queiroz

The staff provided a friendly and professional service.

Antonio Toews

Friendly staff,well educated in different individuals needs,clean lots of equipment for getting back in shape,in my case after a car accident.

Mary Jules Peralta

They have a wonderful and very helpful staff especially Mr. Francis Moffat who helped me through my Physio times and schedules.???? Two thumbs up for you and all the staff.. Thankyou..???? Keep up the energy and good work.. Highly recommended..????

Jatinder K Bhardwaj

Ist I was at MOTION PHYSIO NEW WEST. NOW ALLMOST FROM 5 YEARS. EXCELLENT SERVICE. RECIPTON SHOULD BE MORE PROFESSIONAL BUT NEVER ANY COMPLAINTS ALL THE TIME BEST SERVICE.

Shayan Rahrovan

I can’t thank Vic enough. He is the best physiotherapist I could have ever asked for. He is very patient, polite and very kind. After 3 month of Physiotherapy, I have regained my range of motion and I owe it all to him.

Dennis and Ana Wagner

I made an appointment after being assured that they could do the acupuncture I needed. Apparently the call centre that books appointments does not have a clue -- the person they booked me with does not offer that service. What a waste of my time!

Mina Lee

Professional reception will guide you to handle your booking and claim. I got RMT and she helped me for my pain area

No Al

One of the best experiences ever, "Audrey Kim" im physiotherapist is very professional and friendly. This place was recommended by ICBC after I got into a huge accident. I would say I have seen a tremendous improvement since I start with her. Now, I feel way better. So I Haighly recommended her. Just go there and ask for Audrey Kim, a im physiotherapist. Thank you Audrey ????

Mons Dela Cruz

I went for a Physio session the staffs are friendly and very helpful. It did fix my problem. I recommend this place for physio sessions.

Janny Yeh

One of the receptionists' was terrible. She wasn't even paying attention and asked me to pay for my treatment privately despite it being covered by my insurance company. I have direct billing, so i usually just pay the difference, but she made me pay 100% out of pocket telling me my insurance company doesn't pay for assessment visits. She's like, "just read the reason why they declined the claim yourself", then made me pay. It turns out she charged my old insurance, she would have figured that out if she could have just read the claim carefully. I ended up having to drive all the way back for a refund. Be careful.

Mario Arauz

Audrey physio does extremely great job on my recovery I have been injured from car accident few months ago however with Audrey's help I am now able to work without pain and I recommend Audrey as your future physio Very knowledgeable and care ING highly recommend

Arthur Bruce Cheung

Good professional and close to my area

Arzina Nayani

This clinic is very clean and they take all the precautions of Covid. Their operating hours are very accommodating. My only complain is the physio therapist needs to respect the front office staff and needs to be more professional. A client should not hear the rudeness. Also, the client should be allowed to voice their mobility movement without being pushed into doing exercises that are too painful for them Thus my 4 star review.

Kudzai Marira

My wife went for one appointment here and felt that the therapist there was unfriendly, rude and very impersonal. It was a very unpleasant experience. If you don't make your patients feel cared for your patients won't come back.

Marija Mladenovic

The staff is great and I would like to recommend the physiotherapist named Francis, who is a great therapist and very kind and pleasant person.

Jesse Aj

I am surprised and disappointed by the unacceptable service of Karmeena - a receptionist in the clinic. It is unacceptable to look down on patients, raise voice and treat patients with arrogance and lack of patience. A clinic is not a place for such disrespectful behavior and attitude. It is absolutely unacceptable, especially during the Covid Pandemic. I have never before experienced such terrible attitude and low quality of service. No one in my experienced has allowed themselves to behave with me in this manner. All other employees I interacted with acted with politeness and professionalism aside from Karmeena.

Taqdiri Khan

Gagan is very professional and friendly. Highly recommended ????

John Francois

Went here for a back massage due to stiffness from sitting at a desk all day. Was given some useful information on my posture to help alleviate symptoms. Massage really stretched out the stiff muscles. Highly recommend these guys.

Aiken

Shirin was great at addressing my shoulder injury and gave me personalized exercises and stretches that I've integrated into my daily routine.

Tomomi Chu

Overall a great team of folks! I've only worked with a few therapists, but each one has been great - very knowledgeable and effective. My go to folks are Gagandip (chiro) and Vic (physio), alternating between them two I've been able to recover from all of my injuries. Additionally, the receptionist are pleasant and on top of things regarding appointments and payments.

Sebby Tolla

I don't recommend this place for massage therapy very bad customer service

Amoldeep Brar

I loved it! The staff was very nice, but it is sometimes hard to get an appointment.

MAP

Good day! The PT HighGate Health Clinic staff is always so friendly , helpful and very professional especially Maria and Shannon. They know me by name and I always feel welcomed.

Glenn Celis

Great place for welllness

Bal Parmar

Very helpful

Joyce Smith

Very knowledgeable workers there when you have an appointment at 9 you're in at 9 they reinsure you any questions or extra help you need on something to do with your illness really like going there thank you guys

Luap

I've been to many physiotherapists over the years but Vic at Highgate might just be the best one. Really great guy and knows how to help fix your issues.

Perez D

We had our family physiotherapist, from me, to my husband and my son- Vic- our physiotherapist always delivers the best service and treatments to us. He listens and very hands on. His hands always delivers a good Therapeutic touch to our concerns. He spends time to all his clients.. Receptionist is always courteous..

Patricia Sheppard

Excellent group of people there

Charis Lee

I've been seeing Audrey Kim for physiotherapy and she is AMAZING! She's so friendly, caring and professional. She knows my needs and has been helping me with my recovery. I definently recommend seeing her if you are looking for a therapist ????????

Nathalie Plaxton

Been there twice last week . Once for massage. Then physio with man .named .." Francis.." I had a great first experience. . strait forward but listen to my explanation of where I was hurt etc ... I'm actually looking forward to going this week ... got to get my shoulder and back fixed .... I got the impression that they know what their doing . And I'm so excited about getting fixed and going back to work ..????

Wahida Ahmadi

Highly recommend Audrey Kim for physiotherapy. She is awesome.

Selena Lee

The massage therapists are all good. Amrit the physiotherapist has been really good about listening to my needs and suggesting exercises to do at home. The hours are good and the facility is clean.

ivy caravana

Thank you Vic and Stacy you are a great help for my fast recovery. Very skilled and knowledgeable! Thank you also to all the staff, very approachable and friendly. I highly suggest PT health to all who needed help in physiotheraphy and massage therapy. Good job!

Amber W

I've had 4 or 5 physio treatments with Jimmy Rillo now, and I'm very impressed. 100% recommend him. He is incredibly knowledgeable and thorough. He has put great effort into helping me not only reduce the pain, but focus on making sure I get stronger and increase my range of motion to prevent the pain from coming back. I leave each appointment with clear directions for exercises, increased knowledge on what is happening with my muscles and joints, and information on the next steps in my recovery. I'm comfortable with the covid protocols they have in place, the front desk staff are friendly and helpful and they direct bill, which is a bonus. Location is great too. I haven't tried the other services yet, but plan to.

Cecilia Piano

I highly recommend Highgate PT Health for massage therapy. They have great customer service, very clean & safe place. I always feel a great improvement in my body after every treatment - thanks to Stacey Rash! I am super impressed with how Stacey put great thought in her treatment of my back pain, ensuring that she addresses all my pain issues during my visits. She always exceeds my expectation and delivers her service above and beyond!!

Donn Bennett

The first thing I noticed about Registered Massage Therapist Melina Lake, was her professionalism. Plain and simple. I’ve been to quite a few RMT’s after 30 years as a Construction Contractor and she really was the first to take the time to access and pinpoint my ailment. After a few weeks of therapy, as well as recommending various YouTube stretching and yoga videos I was feeling much better and whole again. You can’t go wrong choosing Melina and this clinic, what with the great staff at the front desk. Everyone was so pleasant, especially during these challenging times!????

Wester Still

Great physio. Very busy massage therapy and I could not get an appointment.

dina karan

Waste of money and time. Massage was below average. Massage to Problem area was totally ignored... I was ready to take the sweet pain but there was no pressure at all. There was no conversation for whatsoever... my basic massage equipment which I bought in Amazon for less price delivers better..

Brenda M

I've been seeing Physiotherapist Audrey Kim for a few months post surgery and she is great! She's very friendly, knowledgeable and always inquires about and addresses any changes as my recovery continues. The front office staff is also very friendly and helpful.

Jared G

They do a great job!

Rasulullah Karimullah

I highly recommend you guys PT health clinic for physical therapy and message therapy!!! They have the best customer service. Very clean and safe place to go.

Madusu Kamara

I will like to start with a very big thank you Audrey kim because you were and are a God sent in the process of my recovery. She is a key factor in pt health with an excellent job and very friendly.keep it up my doctor.

Sue

It was my first visit in PT health @ highgate location. There is an underground parking lot at the back of the building which is convenient. I had an appointment with Audrey today. She's friendly, caring and professional!! I have a condition sitting over a year and she understands my difficulty and tries her best to alleviate my pain and accelerate recovery. I'll definitely come back and see her. Thank you!

Pauline Preston

Hi I can’t thank the Highgate Health team Enough for their wonderful and kind treatment of me in my hour of need . I went into the centre hardly able to stand up and in extreme pain. Their physiotherapist Francis Moffat was excellent, a caring and empathetic professional with a good sense of Humour. I left the office feeling much more comfortable

Heba Shakir

I went a couple of times for therapy massage with Dan. My experience was excellent, Dan fixed the problemsI had with my back, upper shoulders, and neck. He is also very professional. Actually everyone who works there are friendly, professional, and nice. The ladies behind the desk helped me in many ways. They contacted me about cancellation and appointment opportunity because they knew I was trying to fit in a massage therapy session. I highly recommend this place. Just go and check it out.

Carolyn Beale

This clinic is close to my home so it's really convenient. I received a great massage with excellent customer service. My massage therapist took the time to understand my issues and asked clarifying questions. The clinic environment was beautiful, clean and inviting - I'll definitely be back to PT Health on Edmonds!

Catherine Benitez

My physiotherapist named Vic is awesome! He even give me some tip for home remedy so I wouldn't need to rely on their machine. Kate is very accommodating. She always do her best to assist us on booking appointments even with last minute notifications. Me and my husband are visiting this clinic regularly for massage.

KKlass

I would highly recommend Stacy for massage therapy. I have seen her for multiple treatments with successful results and she is always friendly and professional.

Tre Zei

Nice place. Very prompt, they take you right away as scheduled. Vic is nice and very informative. The front desk ladies are friendly and sociable. Prices are listed as well so it is easier to know how much your insurance will cover.

Dylan Sievert

Dr Adele Boudreau is one of the most knowledgeable and helpful Chiropractors I have seen in over 30 years of going for treatments. I went in with a frozen shoulder, and she was able to adjust it and not only reduce the pain, but make it operable again. Konstantine was great for massage, and Francis was also exceptional at Physiotherapy, taking the time to show me exercises that I could do at home to reduce recuperation time. Definitely the place to go to get you back on your feet after an injury. I would highly recommend it

Karim Dossa

I have been receiving treatment from Matthew Strukoff on a recommendation from a friend. The sessions and exercises tailored by Matthew are aimed at my evolving needs and abilities and adjustments are readily made by Matthew to accommodate things that do not work as he may have intended. The exercises are very practical and although I am on a long road to hopefully full recovery, I feel comfortable having Matthew treat me in this process. I would recommend him without any hesitation.

Rupert de Leon

The staff provided a friendly service. I will definitely come back again.

Dr. Faro Aghdasi

The most important criteria for me is the therapist and how he treats his/her patients. I have visited this office 3 times and Fabian was my physiotherapists. He went above and beyond in treating my back pain that had totally stopped me from regular daily activities. After few treatments and following his recommendations, my has been so much better and I am so grateful for his help. I have already send few of my patients to him for treatment and they all have the same results and happy with Fabian(Fariborz) work.

Dina Karan

Waste of my precious time and money.Massage was below average. Massage to problem areas was totally ignored. I was ready to take the sweet pain but there was no pressure at all. There was no conversation whatsoever... My basic massage equipment which i bought in Amazon for lesser price does a good job.

Nasreen Lalani

Very courteous reception, appointments on time, clean facility and last but most importantly, very competent massage therapist worked on me.

real_name_hidden

Vic, Stacy, Constantine & Mae are the best! However I think there are newly hired receptionists that are not so helpful. Also you often just hear them chatting about other things that are not work related and patients can hear them. They also eat at their desk and patients can smell the food all over the floor. From my previous experiences with the other receptionists (Catherine & the other Filipina with long dark hair ) they do their best to assist patients with their claims and they are very professional and friendly.

May May

I’m happy with the services I’ve receive from my practitioners like Vic, physio who had helped me with my post operative shoulder and low back pain. He had figured out a good plan for me. Thanks also to Konstantinos and Gagan who had helped me ease the pain.

Larisa Malancu

I fully recommend PT Health services to anyone. The staff is polite and helpful. I am very happy with the way I was treated. Very comfortable environment!!

True Colors

The clinic is clean and accessible for those who doesn't have a car. However, I over heard one of the receptionists saying to the massage therapist, "that's not her, she is older, your patient is younger" seems like there is age discrimination? Your staff may not intend it but she needs to be careful!

Helen Escauriaga

I have been a patient at this branch for a while under the care of Vic and Stacey. They are very professional in dealing with me. Awesome attitude. Also, Maria, Jacklyn and Shannon are very good at the customer service.

Darcy S.

Have a very good physio named Vic. He uses the McGill method to rehabilitate my low back. I have returned for regular maintenance and Vic has been very supportive.

Elijah R.

Been coming here for a few years now so I hope my review will be helpful. I seriously recommend Konstantin for RMT as he will always accurately target and relieve the pain. I also recommend Vic for Physio as his exercises make the pain less and less over time. Olive and the other admins are friendly and professional too. Covid protocols are followed.

Rutchel Mesa

I’ve been client at Highgate Health - pt for a few years now and I’ve always loved every visit! Even after moving to North Vancouver from Burnaby this past month, I still choose to make the drive there .I am forever thankful to Stacy Rash for making me feel great after each massage therapy session I have with her.

Elnaz

I've been to pt Health multiple times and been happy with their services in general, however I recently had a session with Stacy. She started with a negative attitute right of the bat, coming across as if she really didn't want to be there and then. And this continued till the end of the session which was very frustrating to go through. Massage quality was meh at its best, waste of time and money. Also, I mentioned the room was a bit chilly. AC was on and an extra fan in the room. To which she responded it will get better without turning down the fan/AC or adding a layer of blanket. It was freezing cold and I had a headache after a session that was to be therapeutic. 3 stars because it is a good clinic otherwise.

Wawa Wawa

I have been coming to highgate physio for car accident. since working with Audrey physio and Gagandip for chiro I have been exceptionally delighted to work with them for my recovery. they are knowledgeable, friendly, and very helpful. great customer service at the receptionist as well. Thank you and I recommend this place for rehab!

Michael Louie

I recently fractured my C6 vertebrae and needed physiotherapy. I went to this clinic as its near my house and within walking distance. I received Fabian as my physiotherapist. Fabian was a very pleasant and friendly person who clearly does physiotherapy as a passion rather then a job, he knows his stuff. The clinic itself was clean and tidy with a nice open modern look, while it wasnt super busy and swamped with people it was steady and had a solid flow of customers. Not once did i have to wait for a machine or an excercise. Fabian was there to guide me for every single exercise with obvious care. Made sure my form was correct and if anything was wrong would quickly correct me. The first week was full of tips and improvements to help me better myself. After the fourth day i had picked up the exercises and was able to do them without any assistance from Fabian. This is the only gripe that i had with physiotherapy, because i did not need any machines i was primarily doing strength training. I started to feel like i didnt need physio because i could do most of the exercises myself in a gym or at home. Regardless, i continued and pushed myself hard because i had the support to do so and at the end of every workout i'd receive a hotpack and then what they referred to as a "manual" which consisted of what is best described as a massage to allow my muscles to relax and heal easier so i wouldnt be sore. By the second week i was only going to physiotherapy for those "manuals". I felt the heat pack does help my neck, as another poster suggested, they use the hot packs to attend other customers or complete paper work. I feel this is NOT a bad thing and its completely reasonable. The hot pack allowed me the time to relax before we did the stretches and manual. My favorite thing about this physio is at no point do you feel rushed or have any suggestion that you are rushed. You pay for 45 minute sessions but they are more concerned with you completing all the exercises to improve yourself. Maybe if they were super busy and swamped it'd be a different story but they do have the time to focus on you. PROS: Modern open concept physio with everything needed to recover, very nice change room/bathroom, personable staff, prices are reasonable, dont feel rushed, get the care you need as an individual, super cold water. NEUTRAL: Employees use phones in their down time, while i am completely unbothered by this as sometimes you just need to wait for your patient to finish their exercise, i feel that alot of people could be bothered and this would be better utilized in private. CONS: Wasn't told there was a changeroom/bathroom so i was storing my stuff on windowsills and counters. Physiotherapist injured himself twice during our two weeks together and quality of session lessened (but if someones hurt what do you expect) In conclusion, I would recommend Fabian to others as he was personable, easy to talk to and completely down to earth.

Boris Amdour

Exceptional professionalism, individual approach and human touch of massage therapist Stacy Rash makes that clinic especially desirable for me, because it gives me strength and energy to continue working in my physically demanding job. In addition, front desk clerks are doing great job by identifying patients by their names and by trying to make the whole experience of the visits easy and pleasant.

Amy Mak

Great service! The physio therapy and massage therapy is helping a great deal in dealing with my case. The receptionists are always helpful and courteous.

Tania Yang

Highly recommend! I have been receiving treatment from Audrey, after treatment i was feeling so much better. She is best physiotherapist I could have ever asked for. Staffs are friendly and helpful!

David Fisher

My experience at Highgate Health - pt Health was very good. My recovery was much faster than I expected and I was back to my regular sport activities within three weeks of beginning treatment.

mrs. m

The massage was excellent. Mei was knowledgeable and had a great hands. I will book again.

Leif Bergrud

Really professional people, Jimmy was great

Pe Chen

Afternoon receptionist are very nice and professional. But what I like most is the detailed assessment and approach of my Physiotherapist Vic. He explains and in 2 sessions of IMS, I felt that I was relieved from the 6 mos of chronic neck and back pain. I highly recommend him for his professionalism and approach.. Thanks Vic and staff.

Maria Alexandrova

I’ve been a patient of ptHealth for the last 4 years. I would like to take an opportunity to express my sincere gratitude to the great team of professionals working here. I came to this clinic for the physiotherapy appointment with my severe patellofemoral pain syndrome and knee arthritis pain. Vic Edangal provided super efficient treatments and created a complex of exercises to help me manage symptoms and improve my health. Not only is he a very professional and knowledgeable physiotherapist, but he also puts his heart into his work. I am extremely happy with the treatment results and how much the quality of my life improved. I also receive excellent chiropractic care provided by Gagandip Parmar at the same clinic. People who work here are really great. Every time I come to this clinic, I am welcomed with the smile by Olive, Marina and other amazing receptionists. They always make me feel home. They know all the patients by their names and provide fast and professional service. I highly recommend this clinic to anyone. You will not be disappointed.

King Naz

I have been going to this clinic for more than a year and I have been seeing Stacy for massage. She is honestly one of the best massage therapist at this clinic. Always professional and tries to understand what your concerns are before the start of your massage to give you the best care. I always feel great when I leave and she has definitely been a great help to my recovery. She is also always fully booked so that says a lot about her !

Trish Sheppard

I go to physio and massage here ,very knowledgeable , helpful and friendly

jun paras

Amazing place to rehabilitate

Binyam Hailu

They got good practitioners

Canadian BC

Good experience

vicanelliv vicanelliv

Great service! Receptionists are knowledgeable and friendly. The RMT is skilled in focusing on problem areas. She provided me some pain management practices to help ease my neck and shoulder pain. Will definitely come back!

Hassan El Ouazzani

This place is so amazing to do physiotherapy or massage therapy. they're very professional and friendly staff starting from the girls in the reception. And going to the physiotherapist Audrey Kim who I'm really thankful due the high performance and commitment she's showing to her job. She really helped me improve and bypass my back pain with her knowledge and professionalism. I highly recommend Audrey to anyone who's suffering a pain in his body.

Alex Besk

Constantine is very professional, his feet massage helped me a lot, highly recommend him to everybody who is in pain.

Barbara Halcrow

Recommended for good Physiotherapy.

L Academia

Vic rendered the best quality care for his patients. Upon initial assessment, he knew right away what is the condition of my lower back which was validated by my imaging results. He paves the way towards better understanding of my diagnosis and limitations. He is truly a gem to this clinic due to his expertise, extensive knowledge, passion and dedication to his profession.

Av Grewal

The clinic is close to me like a 5 to 8 -min drive to my place and I find it really convenient for me. Direct billing is best. Clean, good covid-19 protocol in place..I can also hear my physio Vic keep washing his hands in between procedures if he had another stuff to attend in another client. That makes me feel safe and the other client.. I would say, I'd rather wait for 2 weeks for him rather than seeing anyone else. Believe it is worth the wait. Receptionist, too are respectful and ready to help anytime.

Leif Y

I have been coming to this place for a long time: from a broken foot, to a ripped ACL, back pain, runners pain & now a car accident. I appreciate the education each specialist has come with & an abundance of experience to boot. They offer physio, massage & chiro. I feel GOOD coming, knowing I'm getting the best treatments/care & I learn about the intricacies of muscles groups & if "this" area hurts, it can come from "that" area. I feel strong & confident with the care I get.

Sharmon Roming

Awesome Clinic! Friendly and helpful ladies at the front desk. Highly recommend Francis for all your physio therapy needs.

Frances Dro

Very pleased with all of my visits to this clinic. They have friendly staff that I can talk to easily, a clean facility, and they have a convenient location! I've been doing massage, physio, and chiro here for months and I would keep on recommending PT Health to whoever needs physical therapy! I've done therapy in several different places but this is by far my favourite.

Cora Almadin

The staff is very friendly and helpful. Both my physio therapist Vic and my massage therapist Stacy are very professional, caring and knowledgeable. I recommend this clinic.

Noor Al-Adreese

I always go to this place when I have a pain in my back and neck, Audrey is professional and has a huge experience in im physiotherapist. Try to go there and ask for Audrey Kim, she'll take care of you.

K Rob

Vic mastered patient centred care of treating me with my condition. Very professional and knowledgeable! I have been in and out of the clinic and will definitely refer him to my tennis friends. Although Im from Surrey, I don’t mind the drive as I know I’m in good hands! The clinic is well kept and organize!