Reviews of Burnaby Physiotherapy and Hand Therapy - pt Health (Physiotherapist)

Ken Lu

Had some great sessions with both physios Jean and Clarence. Unlike other physios I've been to, Jean integrated both her knowledge of physiotherapy and weight training in order to solve my problems. As someone who has been training consistently for 6+ years, conventional physiotherapy does little to optimize my results in the gym. It's refreshing to see that landmark physio has stepped it up by providing a physical therapy space that supports both the average person, and the lifting person. Definitely pay them a visit if you have a chance!

Claudia Mackenzie

My mother saw Natalie Lavie and said she was one of the best hand therapists she has been too. She is professional, knowledgable, and has a great personality! Would recommend to anyone!

Pascal van Leeuwen

Had a great experience here. Went in for back problems as a result of poor posture and was feeling better after a single visit as well as having a set of exercises to do at home. Would recommend.

Tami Hassett

I have been getting IMS therapy with Clarence at the Burnaby Sovereign/Goodlife for a couple weeks now and I am very happy with the results. He is extremely knowledgeable about the body and knows how to treat each person based on their individual needs. I have been dealing with chronic issues with my neck and back for a over a year now from a car accident and his treatments are by far showing the best results of all therapies I have tried over the past year, in as little as just a few weeks. Clarence is very professional and has great customer service, as well as advanced treatment options and state of the art equipment. I definitely recommend Clarence for anyone with anything from basic physio therapy needs up to advanced athletes with sport related injuries or ailments.

Alex Vega

Dan was awesome! He was very easy to talk to and was super professional at addressing the issues that I've been experiencing after a car accident that I was in. I highly recommend seeing him, as he made an otherwise unfamiliar situation feel comfortable and less daunting.

Mikhail Titov

I have been a customer of pt health Burnaby location since 2002. Always professional, reliable, helpful and short waiting time. Thank you for your service.

Gordon Chow

Glad to see Clarence branching out with this new Burnaby clinic. I went to see him with nagging lower back pain, and he did some dry needling work on it which helped some. Will definitely be back for further treatment.

Richard Cordner

I recommend Natalie for hand therapy. She is lovely and caring. I had instant confidence in her care.

Myleen J

I was a patient of Natalie 3 years ago. I never forget her coz she helped me a lot. I wanted to share my experienced with you readers. She is absolutely an AMAZING HAND PT. I was struggling with my wrist after i injured it at work. I went to different physiotherapy but the pain was still there. They even did acupuncture, didn't helped. Natalie was the only one help me through it. I was so stressed emotionally and mentally. She really took care of me, so patient, caring, very professional and a good listener too. Thank you Natalie for getting my ????hand back to normal. ???? God bless.????#Wonderwoman.

E R M

Clarence is an outstading physiotherapist. A skillful professionals who cares deeply about his patients well-being and chooses the best approach for them out of the many approaches he knows and he is knowlegeable and comprehensive in his assesement . I highly recommend him.

摆尾巨龙龙

Clarence is the best physio therapist I have experienced with. He is very skillful and knowledgeable. He knows what to do as soon as he understood ehat happened and how I am injured. Clarence is also very good at finding common ground and knows how to find topics to chat while doing rehab. Time flies in that way. Definitely good physiotherapy place to visit. Good experience here!

Sunny Padda

Great clinic, the staff here is very knowledgeable and use a hands on approach during the course of recovery.

M. Wu

I am very satisfied with the treatment I received for sprain leg, the prompt therapy and recommended exercises speeds my recovery. Staff is caring, I have no hesitation to recommend to seek treatment from this centre.

Kevin Hsu

Jean and Clarence are super friendly and helpful! Highly recommend!!

Jean Hu

I saw Clarence for a chronic hamstring injury that has been bothering me for years that only occurs when I lift a certain amount of weight. He was able to assess me in a gym environment, that other therapists haven't been able to in the past- and was able to watch me move in that specific movement. He is patient and detailed oriented. Great Clinic!

Tiffany Martin

If you are looking for qualified professionals to help you through your injury recovery, look no further! I was hesitant at first because the photos didn't look inviting on their web page... But this is a hidden gem! The staff are so friendly, down to earth and always making me smile and laugh. I look forward to every visit at this clinic. The reception staff is really welcoming and great personalities. Definately go see Justin if you are looking for a physio! He's very professional, optimistic, educated, experienced, practical and personable. I am so happy I found this place!

Jack Hayter

Clarence has helped me a couple of times now, once with a knee problem, and again with a shoulder injury. He is very knowledgeable and understanding, fun to talk to, an highly professional. His treatments have been great at helping me rehabilitate after my injuries. While I hope I don't need to return in the future, I know exactly where to go if I do.

Monish Pawar

Edmund Ho is good! Reception services are good and gave enough reminders before the appointment.

Justina Deardoff

After suffering whiplash to my back and neck, I met Ed and the rest of the PT Health staff. They were friendly at every visit, remembered my name and followed COVID protocols to the T. Ed helped drastically heal and repair the damage done from whiplash with a variety of methods and home exercises. Along the way I learned a lot from him about muscle and body health and how important it is to maintain strength and overall good health so that injuries don't impair you so dramatically. I would recommend them to anyone that needs them! Excellent staff, excellent work.

Gabriela Freitas

Great clinic and therapists! Clarence is extemely knowledgeable and passionate about what he does. Had a wonderful experience!

Nathan Chan

Was feeling tightness in my neck, and upper back. Got an IMS treatment with Clarence and instantly had more mobility and felt less pain during certain movements! Definitely recommend. Will be seeing Clarence again.

Pouya Alaei

Review for Justin Shing Physiotherapist. After visiting 3 different Physiotherapist, a chiropractor and 3 physicians, Justin was the first one to believe and tell me my herniated disc will be solved. He promised me to work and improve me and so he did. My back has been well. Needling doesn't seem to be hugely effective after a few weeks, but the combination of him needling and providing exercises helped me feel normal again. Additionally, he helped me feel better about myself mentally by providing hope once again. Thank you

Jed Piezas

After months of a nagging lower back injury that I got from the gym I finally decided to see a Physio about it. I found this place after considering location and reviews and I would have to agree with what the other posts have said. Darren was very helpful in helping me on my road to recovery, patiently answering any questions that I had about various issues while maintaining a friendly demeanour. After a couple of sessions and exercises/stretches that he taught me to do, my lower back, hamstring, and hip flexor pain is nearly gone and I am more confident in how I should treat these issues should they return. Thanks again for everything!

lilian utovic

Clarence wong is my physiotherapist hes so knowledgeable and is the best ....went to other places but i am happy with my results. Plus hes such a fun guy . I highly recommend this clinic ????????

P B

Good location, free 2 hour parking. Super nice staff and even better service.

Tiffany Abaquin

Clarence has been taking care of me since my car crash. A great perk with having my physiotherapist at Good Life gym is that I get access to the gym for free during my ICBC claim is open - even not on the days I’m there for physio! I just let the receptionists know I’m there for physio, and they let me in!

Sima Hadidi

The main receptionist messed up my paperwork and timing over and over. Not the easiest or a pleasant person to communicate with.

Luca Raffaello

I went to see Clarence after my Ironman race to get my body fixed! It took one session only to get rid of the pain on my hip flexors and another one to fix the other problem with my ankles. I couldn't have asked for a better treatment.

Doc Sabre

I had massage therapy here and was happy with the service and the advice! Would recommend this place for massage therapy.

Shannon Hames

I have long term damage I've struggled in the past to have treated. With Edmund's help, I'm actually seeing improvement! It's great to have a physiotherapist who actually talks to and works with me to figure out the best treatment. The receptionists are also super helpful and friendly, every time I come in ????

Nikita Donachie

The staff are incredible super friendly and very knowledgeable with what they do. I've been going here for both my shoulder & knee injuries for several months and couldn't be happier with the care and attention I've been given from Cam & Rob excellent physio's! The 1 star review is solely down to the terrible condition of the beds, please update the beds for all of the rooms to allow your visitors greater comfort during treatment. Thank you.

Kingsley Chow

Clarence is a thoughtful and detail oriented physiotherapist. He has taught and implemented different exercises to help me with my neck and back strain. Without him, I wouldn't have recovered so quickly, thank you for helping me along the way, Clarence! I would definitely recommend Clarence to my friends and family that are in need of help.

Natalia Davidovic

I'm very happy with everyone I met at Burnaby Physio, from the wonderful receptionist to my physiotherapist. My physio was Justin who was not only patient and professional, but also encouraged me to do physical activities I had previously been wary of, such as running and weight lifting. I highly recommend Burnaby Physio. If you're terrified of your diagnosis, whether it's injury or something hereditary, you're in good hands here: you'll leave with an extra confidence boost and better understanding of your body.

Sabrina Wong

I highly recommend this clinic for Physio therapy. I have been injured in 3 car accidents, and have tried many different therapists in the past. Edmund, one of the physio therapists is one of the best physio therapist I have ever had. He is knowledgeable and has patience in working with me to help me with my pains. My pain is more manageable with the exercises Edmund has taught me! I referred my mother to Burnaby Physio and she sees Cameron as her physio therapist. She also sees the RMT at this clinic and she tells me they are both very good. The staff here at this clinic are caring, friendly, helpful, and they are fast at dealing with ICBC. The clinic is very clean which is important to me. I believe the management here is professional and excellent, hence such an efficient team.

Tapaznun Channel

Good Services and comfortable

Katie Pfeifer

I received both physio and massage treatment here for my TMJ. Everyone was friendly, knowledge and helpful. Would highly recommend!

Emily Cheung

The staff here are extremely friendly, patient and easy to talk to. Had my lower back treated and it has been one of my best experiences!

Eric S

I found this place because of the ratings and reviews I see here and I did not disappoint. I have some chronic pain in my achilles and ankle. Thomas provided an accurate assessment and gave me some exercises that I could do on my own to rectify the problems. Surprisingly, my pain in my achilles reduced substantially after the first session. I would recommend their service.

Petri Dish

If you ever need a physiotherapist, I highly recommend this Clarence and this location. Parking complimentary for 2 hours in Element Hotel parkade (Retail/P2 level). Allowed to use Goodlife’s massage chairs before/after!!

Glenn Redbear

I'm very pleased with the care and information this organization and staff have been providing. New facilities have an influence visits. Clean bright, functional.

Sharon Chang

I have visited Burnaby Physiotherapy for my ICBC claim. The staff and therapists are super friendly and to my surprise, they are always "on time" with my appointment without having me sit there waiting for 15~20 (mins) in the waiting area like most of the clinics. The therapists are outstanding and experienced, my condition (sore neck and headache) improved within a week by following through their treatment plan and exercise routine. Two thumbs up, 5/5 for sure! Highly recommend.

Sylvia Luu

My experience was amazing! I had a massage done by the RMT Jeison. He did a thorough consultation in the beginning, which I really appreciated. I don't think I've ever had an RMT sit down and talk to me with such detail. The main focus of my massage was upper and lower back region, and he could spot dead on where the knots and tightness were without having to point. I know there's an area where there's tightness which causes soreness at times and over the years, RMTs and physios usually miss that spot but Jeison.... He got it and I feel great! He applied the right amount of pressure and I think he used coconut oil?? Whatever it was, smelt great. He gave me some exercises at the end which I thought was completely necessary, my muscles are not symmetrical and one side is definitely stronger than the other side. As for physiotherapy, I recommend Cameron. Definitely can tell he has passion about his career. He cares a lot about his patients and he always has a smile on his face. I feel that he gives proper assessments and exercises needed to encourage recovery. I highly recommend this clinic. :)

Guan Johnny

Bruno, one of the staff at the location , is extremely helpful and knowledgeable. I would highly recommend !

joressa franuelas

Great friendly staff...clean clinic...all therapist are knowledgeable and very professional!

Chris Hurworth

Went in to see Clarence after having some continuous issues with discomfort in my left elbow. After a brief yet thorough assessment, and a quick session of some needling, I noticed some instant results in that area. The pain had subsided and I was amazed by how quick I could see some results. Clarence is an expert in his field and a very personable guy. I highly recommend giving him a go for all your physio needs as he has all the skills and tools for the trade to help you get back on the journey of peak physical condition!

Jade Bolduc

I made an appointment here for a second opinion on my hip injury and am so glad I did! They are professional and friendly. I was back on my feet in no time.

Ethan Yeung

I saw Jean & Clarence for a neck injury I acquired falling backward off of a 36-inch plyo box. Very impressed with their careful & meticulous treatment approach after finding out the mechanism of injury. They were patient, thorough, funny, and accommodating to say the least, significantly more so than other practitioners in the field. They are definitely my go-to people for all rehab questions & concerns!

Shri Grover

Excellent physiotherapy. Great treatment plans set up to heal in a relatively fast timeline for whatever injury. Very friendly staff focused on getting you back to normal. Gives great advice for other health issues, keeping you well informed of your body.

Erriel Jan Eve Cala

Perfect physiotherapy clinic! I have been into a car accident and got my ankle sprained. The moment the doctor told me to go to a physiotherapist, I immediately looked up to the internet and PT Health is the only clinic that has 5/5 stars. I checked the reviews and everyone has a wonderful experience, so I might as well try this clinic. They are always on time with my appointment and I do not have to wait for a long time compared to other clinics. The staff are super friendly and very professional. One of the therapist who is taking care of me is Thomas Zhou. He is very good at what he's doing. I only had 4 sessions and I already felt a big improvement in my ankle. I am very impressed with this clinic and definitely recommend this to my family and friends.

Paulo Ancheta

Last year, I could barely walk for a kilometer without hurting. I have had a bad back due to injury for years. My doctor has told me that I have a degenerative disc disease. I could not run, all I do is sit. I couldn't do any sports. I was skeptical at first but I booked my first session with Clarence and he recommended dry needling. It was so painful but I kept coming back because I was determined to be better. I believe it only took 3 months for me to be able to walk a full kilometer without any pain. I've been seeing him for about a year now I believe and I feel so much better. I could even deadlift!

Arno Lee

Clarence was really helpful with my shoulder injury. At the beginning I was unable to lift my shoulder above my clavicles, but after his assessment and well thought out action plan, I was able to overcome my limited range of motion and revert back to what I could do before the injury. Thanks Clarence for all your help!

Sherine Kwok

Darren, a friendly physiotherapist at this clinic, is very experienced with all sorts of physical injuries, and knows how to help you get back up and running with your life. He is knowledgeable from motor vehicle accident injuries, to work injuries, to sport injuries. Whether it is an acute injury or a chronic pain you need help with, Darren will work his best to find a solution for you. He is also trained to perform IMS (aka dry needling), which I highly recommend you try. A kinesiologist will also aid the treatments by providing simple take-home exercises (the clinic houses a variety of exercise equipment) to help with a quicker and recovery. If you live in Burnaby and are in need of physiotherapy, I would definitely recommend this clinic!

Mia Rafaella

Went here a couple years ago for an injury at work. Justin was very thorough and knowledgeable. I think what made the experience even better was the fact that he was such a genuine person who really took the time to listen to you explain your symptoms then developed a plan based on that. Highly recommend this place.

Pook-Teng Yao

Darren exceeds my expectations. Not only he is very knowledgeable in his field but also great at making you feel welcomed and comfortable throughout the sessions. I'm a very chatty person and he somehow finds a way to keep our conversations going and interesting! Thumbs up for Darren and his whole team at Pt Health Burnaby!

Elaine Hoekstra

Really great operation they have running.

Logan Wicks

Very helpful physiotherapy! Thomas Zhou was very patient while working with me and demonstrated many different exercises that has helped strengthen my back. I would highly recommend anyone needing a physiotherapist to visit this clinic.

Sonia Cheang

The PT Edmund is professional and detailed , care and do the right thing.

Steven Sidhu

After finally deciding to seek professional help at Lifemark for a long-time nagging back injury, I have been thoroughly impressed. Clarence’s intuition and intelligence of the body made my visit very informative and genuinely helpful. Thanks for the help!

Sugandh Kansal

The staff is nice and friendly. My physiotherapist Cameron was really helpful and understanding and did his best to provide me relief in my slip disc pain. Thank you so much.

Ashish Bhatnagar

Pretty good service and reasonable price point...Darren Chuang especially is very authentic and knows multiple therapies that he includes in physio like Accu pressure and accu puncture. Thank you.

D Lee

Great clinic, great people. Very helpful with assessment and follow up excercises to get mobile again.

Thomas Mitchell (Tomasu)

Daniel Kim is a great therapist. Very attentive and personable. treats according to your personal needs. I am a tough patient with a history of chronic pain and many sports injury's. If I come in to see him I often need just a little more attention then the average rotator cuff tear patient requires. He is more then happy to treat me property and five me the extra treatment as long as it fits in to our appointment!

Joachim Speidel

Was treated by Jean for a shoulder and wrist injury, she was very helpful and understanding. One of my best physio experiences in Vancouver. Would recommend to anyone recovering from a sport injury or any other kind.

janette simplina

The clinic is very clean, bright and organized, spacious with sufficient equipment to help the staff in carrying out their job. The location is very convenient. Staffs are very accommodating and polite. My PT, Ed is the best!!!! He has helped me a lot in addressing my frozen shoulder, very friendly, professional, highly qualified and has encouraged me to do my part for speedy recovery. It isn't easy but for any progress we made, he’ll give you rewarding words for the job well done! I am very satisfied and will recommend to my family and friends!

Cheche Zablan

Very accommodating and nice people. The facility is clean and orderly. My physiotherapy is kind, caring, knowledgeable and clear with instructions.

Thomas Shajan

Even though my therapist is okay, Robert gave me all the exercises and its all good though my recovery will take super duper time. I am totally annoyed with the behaviour of the receptionist who is there on weekdays. She must learn how to talk to the clients respectfully atleast, forget being graceful.

Karla Castro

I've been seeing Natalie as I tore a tendon in my pinky and she has done a fantastic job of supporting me in my journey to healing and full recovery. I would definitely recommend this clinic to anyone needing hand therapy.

Drew Leung

Clarence is a great physio! Chill guy and was able to pinpoint my injuries. The clinic is inside the Goodlife fitness so you have to go up to reception and just say that you're here for a physio appointment.

Leo Fu

Clarence was professional in treating my two injuries. He was able to pin point the origins of my injury. He used a needle method that opened up my knots and it feels great! He gave me a recovery exercise plan. Super friendly physiotherapist. Will continue seeing him!

Jen Nguyen

I've seen a LOT of physiotherapists over the years. I do a lot of sports so It's not surprising that I'm always getting hurt in one or way or another. I have started getting treatments from Clarence at Lifemark for the past couple of months and I have been very satisfied. I find that he's quite thorough and knowledgeable. There are certain muscle stresses and pains that some therapists just can't diagnose properly but he's able to find solutions and pinpoint issues. I've been getting dry needling treatments from him due to my recent automobile accident and I've found that it has helped me recover nicely. I would recommend this clinic.

Vanessa Krauss

Never had a pair of practioners so invested in my well-being. I've been seeing Ed and Alex for the past few months after seeing another physiotherapist, chiropractor, and message therapist who all couldn't help me. The treatments have not been easy, the exercises are not fun, but they listen and have sharp minds. I'm stable enough to start seeing a personal trainer for my problems, and came back from the trainer with some issues. Trainer couldn't figure out what I was doing wrong, but these guys, 3 seconds and they could tell that the trainer wasn't catching mistakes on my exercises. Promptly, emails are sent. They want this taught RIGHT. They worked hard to get me stable, and they sure as heck want to keep it that way. Much love. Highly recommended.

Cat L

Really happy with my experience here. I saw Clarence for an ankle injury and he was very thorough with his assessment. I appreciated that he took the time to explain his recommendations and ensured that I understood the exercise regimen. It also felt very personalized as I was given additional advice on how I should be training to improve my running and to prevent further injuries. ????

Sukh Aujla

Very attentive and knowledgable staff. Will be my physio from now on

Brent Haverty

I've been seeing Edmund for a few weeks now. He's extremely knowledgeable and trained in many types of therapy. He is also very patient with my questioning and takes time to explain what is going on. Office staff is also very friendly and helpful. Highly recommended!

Amanda Mundie

Really enjoyed working with Clarence. I felt that I was listened to, and he addressed my concerns. I also found it convenient that I was able to use the Goodlife gym after treatment.

Horace W.

I have been getting treatment from Justin for the past six months. I have to honestly say that each treatment made me feel much better. Justin is very knowledgeable, patient and skillful in his craft. Under his care, my issues with shoulder/ neck tightness and lower back soreness were much improved in such as short time. I would recommend Justin for anyone who is looking for some help with muscle pain.

Johnny Trinh

Clarence is super knowledgeable. Able to identify what the issues are and offers insight on how improve functional movements and heal injuries. Definitely recommended and endorsed.

RJ

I went to see Clarence at Lifemark for physiotherapy to treat my long-term shoulder pain. His treatment was by far the most effective that I've gotten over the last three years. I highly recommend.

Spencer Johnston

Fantastic experience at this clinic. The physio team did an amazing job fixing some nagging pains I had given up on ever resolving. Happy to drive out of my way to visit this location .

Harveen R

Great clinic in Burnaby! I used to see Clarence previously at a different location but then got busy with other things that I didn't have time for Physio. So happy that I found him again in Burnaby for continuous IMS treatment. Great therapist, great clinic and clean environment. Would recommend others who are looking for a physiotherapy clinic for their aches and pains.

Amoldeep Brar

Very good staff and hand therapy. I enjoyed my visit here!

J. Cheung

Recently found out about this new Lifemark location and booked a physio session with Clarence. While he is young, he is attentive, knowledgeable and easy to get along with. He’s been dry needling my shoulder to get it back to peak performance.

Joanne Lin

Edmund is the first physio I have been to that was willing to investigate and improve my injury. I spent over a year after my injury, seeing multiple doctors and physios but they all brushed off my problems. They gave me a brief explanation to my injury without attempting to find a treatment. Edmund was extremely patient and took the time to investigate triggers that were causing pain to my pinky. He found multiple problems and addressed it with proper treatments. After only a few sessions, I rarely feel pain or discomfort to the injured area.

Tarnjeet Lalh

A very friendly clinic! Clarence, the physiotherapist, took his time during my assessment to ensure I was fully assessed and got the most of my appointment. He was patient and listened attentively in order to provide me with the right treatment. Definitely a great physiotherapist!

Nikola Tosic

Cameron Wong is the best physiotherapist in the city. He is a very kind and very nice person. With his knowledge he saved my neck from pain, even he solved problems with my knee even though it was not his job. His advice should be obeyed because they are useful. I recommend to everyone that when you come for the first time, ask him to be your therapist.

J P

I started going to the Burnaby Lifemark a couple of months ago and it is a great clinic. You get the same great service here as you do at the Richmond Olympic Oval Lifemark.

Caren falk

My treatment @ Burnaby Physio was a really great experience , I am very sensitive to most medications so , my daughter suggested I try Physio to alleviated my pain . This was only my first visit , but I really like the treatment plan and I must say my knee did feel better when I left , I am going to continue my treatment it is a great alternative to medication

Brandon Lam

It was a great experience. Shoutout ed he is absolutely amazing! Very helpful and caring.

Flor Agad

I am impressed with the professionalism and efficiency of the staff. The receptionists are very friendly and approachable. I worked with Thomas Zhou (PT) who helped me a lot in regaining my strength from my back injury. The treatment plan was effective and not only that there is Dianne (kinesiologist) who helped me to correct the right way of stretching and exercising. I was not left out when my PT was away they ensure my treatment continued through Darren Chuang. I thank all of the team members who helped me go through in the process of my recovery. You guys are awesome and please continue helping people. I will highly recommend this clinic to my friends.

Richard S

No waiting in waiting room. Therapist was thorough, even communicating beyond my appointment slot regarding my situation; very experienced and knowledgeable too.

sam k

I never have put a negative online review ever in my life but I find this absolutely necessary as I am baffled by my experience at this location .My hand therapist Natalie Is one of the best and I could give 5 stars to her for the hand therapy sessions after my surgery but the ladies sitting in the front office At Kingsway location is rude , inefficient, incompetent to do their jobs . My request to send the necessary paper works for my gradual return to work was delayed. It appears that they have no knowledge or hands on training on how it’s done or is it just of lack of attention to details . They were rude when I pointed out their mistake when there was clear instructions on how and where the fax needs to be send. I had to figure this out myself and instruct them how it’s done and finally got the fax over. They were apologetic at the end .I was sad ,frustrated and had to walk out of there. I have had 2 sessions of hand therapy and never will return for another appointment or never will recommend this location to anybody . I am only reviewing my personal experience here . I Hope it helps the owner to make necessary adjustments moving forward to improve your business ,may it be training for your staff or making sure your staff values the importance of treating your customers with some respect and empathy . Thank you

Chloe Chow

Saw Clarence Wong for ongoing neck pain. He gave me a holistic diagnosis and well-suited, simple, do at home exercises. On top of that, he is a super personable guy and amazing with the dry-needling. Will most definitely go back again!

Linette Chatsky

I was referred to this clinic by WorkSafeBC for a hand/arm injury and worked with Natalie specifically. I'm so thankful for the care that I was given here. The exercises assigned were extremely helpful and I'm now working toward recovery instead of maintaining a constant pain level. Thank you so much for your expertise!

Colin Noppers

Just started coming to Burnaby Physio for a shoulder injury sustained while training. Super friendly and knowledgeable staff. In just a week I was feeling a lot better, posture was the best it's been in years. I couldn't be happier.

Dave Grice

I was recommended by a friend to try this physiotherapy out as I've been struggling for months with some issues, especially my hip area.. I wasn't getting much progress bouncing around various specialists. I have had a few sessions now with Justin Shing and I am so impressed how much he truly cares about getting me back to my goals. I truly feel like we are on this joint mission together and the treatments and home exercises are working. I'm 57 and he's the best physio' I have ever had.

Winston Wang (Anquan)

The virtual sessions are very convenient. Jennifer is very friendly and helpful.

amar dusanj

After my car accident I had very little flexibility in my shoulders as a result of my injuries. Fast forward 8 months and I'm able to move my body in ways that were previously restricted. There's still more progress to be made, but I know I couldn't have come this far if it wasn't in large part for Clarence. Previous physiotherapist were all overloaded with strength training and Active Rehab. With Clarence there is a plan in place to get me back to my best self which also includes Active Rehab, but making sure I'm ready for it. I highly recommend Clarence and the team at Life Mark.

K 2

I went to Cameron for a knee problem. It was swollen and I could not bend it or put my full weight on it. I had 3 weeks to get better for vacation. Not only did Cameron get me full motion in my knee but I was also able to go snorkeling in the open ocean. He was personable and patient with me.

Armani Aubry

I came to Lifemark for some shoulder pain and was recommended IMS treatment by Clarence and he was by far the best I've ever had. I've seen so many different people for my pain but nobody was able to treat it the same way he did and still continues to do. I highly recommend him! And to all my friends and family!! He's very friendly, knowledgable and informative and getting treatment from him is always a pleasure. Thanks Clarence for your amazing work!

Megan Park

Booking appointment here was very complicated and misleading. They have multiple contact locations that handle a single appointment. For example, I booked online with desired time and 1 system replied it doesn’t work and suggested other times. So I chose one and it was confirmed. Then I got an unfriendly email from another location telling me to fill out 4-5 different forms and send them back by email. Really? The forms were ‘uneditable’ PDF! Do they expect me to print, fill out, and scan and send back? I don’t know ‘cause there was no description of an alternative in the email. I emailed them to confirm this, no response. Then I called them, and they said that I can do them in the office. But why did I have to ask such simple thing when they could’ve put them professionally in the confirmation email. I wanted to cancel the appointment at this point. The whole appointment process and communication need to be streamlined better, more elaborate and considerate of new clients. Also you can be exempted from parking fee if you talked to the reception without paying the fee first. I was not told about this beforehand so ended up paying. The therapy needs better appointment system and better communication. Also I was not impressed by the first therapy session unfortunately.

Julia Kovacevic

I went to go see Clarence regarding some hip pain I was having, after just one session I felt relief. Clarence is very knowledgeable, experienced and thoughtful. I would absolutely recommend him to anyone seeking physiotherapy.

John Kozan

Daniel helped me through my neck and back injury and now I'm back to power lifting! Very knowledgeable and effective.

Walter Mercado

5 weeks ago I developed severe pain down my legs due to an awful back injury. I scheduled my first appointment the same week. Cameron Wong was the physiotherapist I was assigned to help rehabilitate my back. The first session went OK except for the fact that he did not really give a proper assessment of my injury and he was 30 minutes late. My second appointment I arrived 7 minutes late because I thought that it wouldn't be a big deal since the physiotherapist arrived 30 minutes late a week before. Apparently it was unacceptable of me arriving late and I had to reschedule despite the fact that Cameron was late again that same day.They did not care at the fact that the therapist was late 30 min however it was a a huge deal when I was late 7 min. This leads me to my next point, as the sessions progressed they got shorter and Cameron was less involved with my rehabilitation (they needed to cram in more patients) despite me telling him more and more details about my injury and how it was getting worse.Lastly I scheduled an appointment a week ago with Lindsey, at that time their computer system was out of order so I was not able to get a printed copy of my receipt which was fine however when I arrived for my appointment today I was apparently not scheduled even though I was and I had proof. They didn't care that they made a mistake and told me to reschedule, and that was the last straw, so I left. I would give this review 0 stars if I could. This was my first physiotherapy experience and hopefully my last after this injury gets fixed. I do not recommend this place. They have poor front desk service, they do not value your time and Cameron did not have the proper knowledge to be able to help my situation. An injury should not be getting worse after 4 weeks of treatment as it did in my case even after doing all the prescribed exercises on a daily basis. It was obvious that what mattered to this clinic the most was the quantity of patients they tried to cram into one day (giving people cookie cutter rehabilitation programs) rather than giving quality treatment to patients on an individual basis. I now have to find another clinic as I will never come back here ever again. I will strongly advise anyone I know to stay away from this place if they get an injury and to instead find a clinic that can provide knowledgeable and caring staff who is truly invested in helping you you recover.

Harpreet Gill

I hurt my back so severely that I could not sit nor lay down. Front desk staff were able to book me in quickly and I didn't have to wait at all to see someone they were also polite and very courteous. Thomas and Diane were great. I was able to get back my mobility and able to go back to work pain free. They did a tremendous job. I highly recommend this clinic

Sukhman D (645320)

Great professional staff. Very supportive from start to finish. Always welcome you with a smile. Very clean environment. Great therapist and great experience. Highly recommend them.

Jen Brooks

No waiting, professional and caring staff and therapists and an all around great place to go for physio. I was referred after I was rear ended and have made great progress in a short time. They really know their stuff :)

Grace Guo

I gave 5 stars to the clinic and Cameron Wong. He is very professional and very nice guy. thanks

Donna amesmann

It was my first time at Burnaby physiotherapy. Justin was great, he knew my problem areas and helped me with exercises to help lessen the pain I was having.

John Thomson

I am very happy to rate my 3 visits. My Physiotherapist Natalie was so kind and helpful. She gave me therapy to do when I was at home. I will be keeping in touch with Natalie as I may need therapy on another problem I have. Yvonne Thomson

B N

Do not recommend hand therapy here. Disappointing experience for my first visit and I will not go back here. I already found a wonderful place to go instead. I don’t think they will contact me to follow up.

Bradley Seto

Clarence is an awesome physiotherapist, he rehabed my MCL and it feels great! He is really nice and friendly, and I'm glad I went to him!

Melinda Draper

Location is great, staff friendly and Natalie my hand therapist is awesome!

Ryan O'Connor

Dr Li is the best at what he does. Leave satisfied every time I go there. He does a very a good job. Very thorough.

Lorraine Cabe

Therapist Clarence Wong was very approachable and is knowledgeable at what he does. It made my visit very amiable. Highly recommend him if you need a competent therapist!

Laureen T

Super nice staff. Really helped me recover from my RSI quickly. :)

Joline Chen

I hurt my low back and it was terrible pain. I was lucky to book appointment with Burnaby Physiotherapy. Their physiotherapist, Darren Chuang had acupuncture for me. I was surprised that it was no pain and no fear while he did acupuncture on my back and leg. Darren Chuang is very patient and experienced. I also had heat and electrotherapy. My back pain was relief and improved a lot after few times treatments. I am very satisfied with their physiotherapist. Highly recommend!!

Davy Wong

Clarence was very friendly and knowledgeable. I saw him for some low back pain that I was experiencing. He recommended dry needling and I felt better immediately after. It was also very nice to be able to use the Goodlife gym before and after my sessions.

dee sam

I am writing to Review my excellent experience with Daniel Kim. I had a great lick to work with Daniel after a car accident that resulted in physical injuries and concussion. Daniel was generous with his time and knowledge and always showed to the sessions prepared with a new/adjusted program to my needs and progress. He was empowering, empathetic, firm and clearly had my interest and recovery as his main goal. He also was a good advocate with ICBC and my GP. I have not worked with someone as good as him before. Wishing him all the best and for sure recommend working with him

Beverly Lose

Burnaby Physiotherapy and Hand Therapy will get a five star rating from me. Natalie Lavie is personable, competent and knowledgeable. The two custom made splints have alleviated my symptoms somewhat and the exercises, massage and home therapy are helping my trigger finger. The office staff is pleasant and the company pays for your parking!

Ellie Kim

I wanted to meet hand therapist but I couldn't. Although it's hard to book a session via online and the price is a bit higher than other physio room, overall the therapy was nice. It worked.

Jimmy To

I've been here for both chronic and acute injuries and I'm trying to get back to competition for my Sport. Everything at this clinic is helping me get back on track quite well which is why I would highly recommend coming here.

Rippan Brar

Saw Clarence here for physio. Great one on one treatment. Very thorough. Easy to park location. Thanks Clarence!

David Gu

Clarence ties his breadth of knowledge with a personalized session to best find a long term solution for pain. Clarence has helped me immensely, as he genuinely cares and is more than happy to answer all questions. Cheers man

Phil Isaak

Dean is very knowledgeable and works hard to remedy your aches and pains

thom williamson

Been seeing Clarence for Dry needling (IMS). It has made a world of difference for my running related injuries. Highly recommend him and this clinic.

nick g

Background: I am a Registered Nurse, working for about 4 years now. I suffered a back injury 6 months ago, which had me off work for a couple of months. I have been working with Clarence Wong for all my physiotherapy needs and boy he worked his magic. I have learned new techniques to help strengthen my lower back and a number of preventative skills to help prevent further damage. He is down to earth and super easy to get a long with. We instantly connected due to his history of working in a hospital setting, so he understood the daily routine a nurse goes through in a 12 hour day.

Bernie K

Welcoming environment and it's very clean. Clarence is super helpful!!

Howie Tang

Started receiving treatment here roughly three months ago. The staff here are very caring and sincere. Right from the entrance, I was greeted with a friendly smile by the receptionist, Paula (sorry if I butchered the spelling or misheard the name), who always reminded me to register my car in case I innocently get ticketed. I would like to also mention Cameron Wong, my physiotherapist, who puts in a lot of effort every session to listen and recommend exercises with the intention of getting me better sooner. He is knowledgeable in his profession and his techniques are faultless. Cameron also takes the time and effort to know his patients on a more personal level. Even if you are not their patient, the other staff (ex. Justin, physiotherapist) do not ignore you. The clinic always carried a chill vibe, which I personally enjoyed. All in all, a great place with exceptional people. I will definitely be back if I ever need any related treatments and also recommend others of this location!

Michelle Wong

I was in a car accident and my Doctor recommended physio therapy for me. I came here and Cameron was my physiotherapist and he did an amazing job at helping me with my recovery process. I have been to a number of physiotherapist in the past and he was by far one of the best. He provided me with the techniques neeeded to help myself on an ongoing basis which was essential for my continued progress. I can't recommend this place enough.

M J

Made my appointment with the understanding that they would direct bill so there would be no up front cost. After my treatment I go to the desk to sign paperwork to be now told I did have to pay. Normally not an issue but I'd been off work for 4 months with no pay at the time. The therapist also sold me a wrist thingy that worked great so I'm giving 2 stars instead of 1. However a few days after the appointment I got a call saying I was under charged at 35 dollars for it and needed to pay 20 more. You can guess what my response was.

Ogi Hunter

Clarence is an excellent physiotherapist, he is knowledgable and provided great care of my injury.

권혜정

This team is the best! All staff are nice, very knowledgeable, professional! I highly recommend this place!

Taylar Malzai

Clarence is super friendly and professional. Never have an issue getting an appointment. Definitely recommend!

daniel mak

The dedicated staff here are just awesome! Not only are they good at what they do, they are always supportive and extremely attentive to my concerns and questions. Without their expertise, I wouldn't have recovered from my surgery as fast as I have. Thanks to them, my progress and healing has been amazing. Simply put, an amazing team! I would not hesitate to recommend them to my friends and family.

Raymond

A year ago, I was in a car accident where I was rear-ended. I had neck, shoulder, back, and knee pain. My doctor prescribed physiotherapy and I decided to go with Burnaby Physiotherapy based on the positive online reviews. Cameron Wong was my physiotherapist and I worked with him for about 3.5 months. My treatment primarily consisted of a combination of massage therapy, stretching, and strengthening exercises. What I appreciated about Cameron is that not only did he teach me exercises that I could do on my own to facilitate the recovery process, he also took the time to explain the purpose of each exercise, the areas of the body being worked and why the exercises would help. He would also often ask for feedback during my treatment and made adjustments accordingly. After seeing Cameron for about 2 months (2-3 sessions per week), my neck, shoulder, and back was pretty much back to pre-accident condition. My knee pain was a bit more persistent and took additional treatment sessions but it eventually reached a point where I could manage the pain on my own using the tips and exercises Cameron taught me. As of today, my knees have not bothered me in awhile. I would like to thank Cameron, the patient coordinators (Ashwini and Lindsey), and all of the team members at Burnaby Physiotherapy for the work that they do and the care they show for their patients.

Jason Yuen

Great clinic. Highly recommend seeing Clarence.

Marnie Strutymski

I pulled a tendon in my wrist area from a dog walk gone wrong. I have been getting hand therapy for about 6 weeks now from Natalie & she is amazing! I always feel better after my appointment and hope to be back to normal soon....

Andrea C

I had an awesome experience with the physiotherapist there. I was hesitant to try out physiotherapy for my TMJ issues but was pleasantly surprised with the amount of knowledge and professionalism that was offered. I felt that his assessments and treatments were highly individualized. The clinic itself was clean, private, and comfortable. Will definitely continue to keep up with my treatments!

Trav Iton

Came in to see Jean and Clarence. They were both extremely helpful and knowledgeable for my physiotherapy treatment. They gave me lots of stretches and exercises, as well as thoroughly explained the root causes for my injuries. 10/10 would recommend.

Daryl Wong

Great clinic and very friendly front staff. Very convenient to be able to use the gym to do my exercises right after treatment.

Jaclyn Seto

I saw Jean for physiotherapy here. She was very knowlegeable and made me really comfortable. The exercises she prescribed were tailored specifically to my injury, which is exactly what one needs when recovering from any sort of injury. I highly recommend her services for sports rehab or just general injury recovery. Facilities here are really nice as well, which is a bonus!

Rebecca

Great comprehensive treatment team. Team communicated with each other and provided me with the best care possible. Staff is very friendly and professional. Unlike other places, they don't try and cheat you into staying longer than necessary. They also have an in-house kinesiologist that prescribes and goes over the exercises with you after physio treatments. Location is also great and they reimburse parking as well.

Terence Ong

great experience with the physio here, very attentive and knowledgeable. 10/10 would come again.

leah L

I came to see Darren Chuang after suffering a strain on my hip, but was also a sufferer of chronic neck pain. From the friendly receptionist, to the extremely helpful kinesiologist, and the skillful therapy of Darren, I am well on my way to recovery. After my first treatment, I slept my first full night of restful sleep!! I appreciated the "partnership approach" that Darren uses to help his patients be active participants in their recovery, and I am testament to the fact that this approach works. The exercises I was taught continue to serve me well, including as stretches after exercise.

Kirsten Dunbar

I have been going to PT Health Burnaby Physiotherapy for sometime now for a chronic condition and love the staff there especially Edmund and Paula who are so great I almost consider them friends. Edmund sure takes his time and gives a 100% effort!

Easter Tocol

Clarence is great. We've been working on strength training for my back, core and glutes which have been helping me in all my favourite sports, i.e. running, swimming and cycling. I appreciate him teaching me proper techniques in lifting, etc. This is helpful in everyday life. My posture, back pain and mobility have improved.

Lan Nguyen

Clarence is super friendly and attentive to what areas require extra attention. Feel refreshed and amazing after. See you next week!

lily tang

Clarence was very professional and friendly. He took his time explaining exactly what was going on with my injury. We also did some soccer drills after in the open gym area at Goodlife which I have not seen at other clinics. Definitely would recommend other athletes to come here!

Arvinder More

So happy I came here for physiotherapy! Clarence figured out where my pain and discomfort was coming from and got right down to business. Now I’m feeling great and snowboarding pain free!

Patrick Engee

Convenient location in South & Central Burnaby, super convenient for those who play hockey like me @ Eight Rinks, on upper floor. Spoke with Darin for a consultation, real knowledgeable and thorough for providing a rehab program. His whole team has tons of experience. Offer more than just your basic session, especially the pain management & acupuncture. Highly recommend.

Bob Man

How's PT Health at Burnaby Physiotherapy and Hand Therapy? If you have been looking through Google reviews trying to find an excellent place with knowledgeable experts and appreciative customer service - this is the place for you. Look no further! I have a really bad wrist fracture, deformity limited with motion in needing a place that can fix me up, giving me the best odds in recovery as possible. Luckily, I stumbled upon this location and after leaving a couple voicemails, a couple additional phone calls, I had a spot in. Sim - the receptionist really made an impression during my returned phone call acknowledging my situation; and was able to fit me in a spot with Natalie. She co-ordinates well with Natalie, making efforts to book my appointments well in advance ensuring that I get the treatment I need. Natalie - hands down the best hand therapist in Burnaby!! I am so grateful in having treatment from her and finding this place. She is an experienced professional that understands well of your situation, assisting you of getting the best results possible. Natalie is very personable and puts in great efforts in care for all her clients. I have been a client here for nearly 3 weeks now and it has nothing but a pleasant experience. There is free parking in the parking lot, and you just need to provide your license plate upon arrival. This place has great Covid-19 protocols with required N95/surgical masks available during visit if you do not have. Sanitizer available up front, and plexi glass between client and hand therapist. All equipment used and surface area well sanitized between clients during all visits, never missed. Highly recommended!! 5/5 stars. Just hope there will be room for me after this review as I have on-going treatment here. ????????

Connor Frizzle

Clarence is a wizard. I couldn't walk for almost a week and in about half an hour he got me walking again and within two days I had normal movement again. After a week I can go back to lifting heavy stuff. Highly recommended, very personable, and so handsome!

Jacqueline Lee

The location of this clinic is easy to access. The physiotherapists, Clarence and Sam are both very knowledgeable and friendly. I would highly recommend this clinic!

jordash14

I saw Clarence on a friends advice for some long standing neck issues that several people of multiple disciplines had attempted to treat unsuccesfully. Not only did he accurately and confidently explain what he thought the problem was prior to any treatment, but laid out a treatment schedule that we stuck to. Even when I thought I could use more visits, he said we were done. Turns out he was right. For the first time in as long as I can remember I can say that my pain is gone and even the little tweaks or apprehension I usually lived at the best of times is gone. Please, if you are having to go repeatedly to the same person over and over again, or you are just starting treatment after a recent injury give Clarence try. He’s a great guy and gets results.

Sara Shaw

I had thrown out my back so severely that I could not sit nor lay down. Burnaby Physiotherapy rescued me, they were able to book me in quickly and I didn't have to wait at all to see someone. Their physiotherapist, Darren Chuang set me up with a combination of Heat and Electrotherapy, and I couldn't believe how effective it was in relieving my pain. He also introduced me to amazing pain relief cream (I forget the name) But this stuff was magic. It didn't stain my clothes and it didn't smell like most terrible pain relief creams do. I highly recommend this clinic.

Matt Law

I had a great experience receiving treatment at the clinic! Jean (Staff) helped me with my lower back pain and gave me many useful tips to strengthen my core muscles. I felt much better after and would highly recommend this clinic.

HC

I had actually gone to multiple clinics in the vicinity without progress to my shoulder issue until I saw Cameron. He really cared about diagnosing the crux of my issue and provided me self-recovery regimen that only required me to see him twice in person.

Balraj D

Clarence is a great physiotherapist who took the time to treat both my symptoms and the source of the pain, and also spent a lot of time teaching me stretches and exercises I can do at home to make sure my pain stays away. Would highly recommend him to any one in pain needing help.

Ghazal Amini

I went to this clinic in January 2019 for my thumb pain, and after an expensive assessment the physiotherapist gave a splint to me which was useless and did not reduce my pain. I went there again after few weeks and complained that my problem is not solved but they did not care and left me with my pain because they have a no-exchange and no-refund policy. I am not happy.

Maria Wong

I've seen multiple physios for my chronic neck issues with very little success. I saw Clarence for one session and I immediately felt great relief. His treatment with IMS was very effective and fairly painfree! Will be seeing him again soon!

steven le

Excellent physiotherapy treatment. Prime location. Clarence has been phenomenal and a great catalyst towards my recovery. I would strongly recommend Lifemark Burnaby

Ridhi Dalla

I have had several treatment sessions for my upper back and neck discomfort with Clarence and I have seen a major progress in terms of pain reduction. Clarence is well-versed in different types of treatments to suit specific problems and is very pleasant to be around.

Baus Bhai

The Secretary is very rude doesn't smile at all. Can't even say thank you to the clients. The physiotherapist are very nice and caring if there Secretary was more polite I would give them five stars. Please put a smile on your face and if clients say thank you at least answer them back!!

Phillip Mah

This is a great therapy center, facilities are well equipped and the staff friendly. Edmund is the best physiotherapist I have ever had the pleasure of working with. He was thoughtful and invested in the health of his clients.

ehsan barati

Nice and friendly staff,clean clinic.Edmund is very polite and professional at this job.

Andrew Roxas

I was skeptical at first once I walked in. The building/office is a little old but once I met the team I completely forgot about it. I quickly met with Thomas and Diane and my problem (tight hips/lower limbs) was fixed right away. They also provided stretches for me to do and they have definitely helped. I would definitely recommend to friends.

Syavash Taherazar

I had a great experience. The team that works here are great at what they do and they are very empathetic towards someone's situation. I had Thomas and Dianne work with me and they were great with the recovery process. Both of them were great at determining my physical condition and were able to appropriately determine a great recovery program of stretches and exercises. They are very patient and are focused on making sure I have proper recovery, and they make it a fun experience. I would recommend anyone to them.

Roger Southam

Great and fun staff. I have gone to other physio offices but this group of people make it a fun atmosphere and makes getting better a goal you want to reach not force you to. In my opinion I look forward to going which says a lot to me and I respect them for that. Thanks Guys Roger

Sin-Aly Kanaté

The staff at PT Health was professional from the first day that I called to schedule an appointment. They treated me with care and assessed my situation with deep knowledge of human physiology. Their facility is well equipped to assess a variety of health concerns related to physiotherapy. Cameron, who followed me throughout my rehabilitation process, was very specific in explaining the various aspects of my treatment. Cameron has a positive outlook on life in general, and that permeates through his work as a physiotherapist - I highly recommend his services to anyone in need of physiotherapy.

Cara Munn

Great Physio here! I worked with Clarence, and he helped me with a rolled ankle. Excellent treatment, and great communication so I knew what to expect with recovery. This is a great place to go for sports related injury, and if your looking for a smooth and fast recovery!