Reviews of Active Recovery Physiotherapy & Hand Clinic (Physiotherapist)

Rick Lau

Nicole was amazing and figured out exactly what was wrong with my hand and what I needed to do to get better! Super greatlful

Naiko Genjaku (Donna Paproski)

Great system for appointment reminders. Lauren is very professional and personable. She has been very helpful with specific guidance, practical activities and coaching for recovery from a fractured wrist and hip injury. She also sent the exercises electronically!

Joie Burrows

Laureen, was wonderful! I am sad to see her go. She was very attentive, caring and kind. She was thorough and assisted in All areas including paperwork for Medical, devices, exercises and treatments!!!

Jesse Owens

The visit always begins with welcoming and warm reception. Nicole is incredible. Great direction given for exercises. Always a great experience.

Justin Curran (Vicengineer)

Nicole Hart and her team of dedicated Health Care professionals have and continue to provide exceptional care. I've sought care from the Active Recovery team for many personal ailments from severe hand trauma, back pain, to minor muscle pain and swelling. I have always been met with compassion, professionalism, novel leading edge treatments, and a welcoming comfortable atmosphere. I would highly recommend Nicole and her team to anyone seeking high quality medical services. This was true in 2018 and has been consistently trending upward in 2021, there is no better group of professionals I would seek out for my personal health. I cannot recommend them enough.

B Guiled

Briliant help, in every way. Always a pleasure to see everyone working there and a little sad to be doing well enough to be discharged. (Note: It's a seven-hour round trip for me to get to see Lauren, my therapist, for a half-hour appoinrment, so extra-important that their service and personability be top notch.)

Heather Graves

Laureen is terrific! She really knows her stuff, and she explains the exercises clearly so you know what to do to help yourself when you get home. I highly recommend her!

Jesse Edmonds

Wow! I’m so glad I found this Physio clinic. Everyone is so nice and I feel safe and supported there. Thanks to you all.

Alicia Pine

So very impressed.with your clinic. From entering and washing hands (with soap!) to the great care we receive with Lauren, it's excellent! I've noticed an all women staff of doctors and staff!! The best!! Have already recommended your clinic.

Andrée Noye

As an athlete who sustained a few injuries in my "younger days", the treatments I have received from Nicole at Active Recovery Physio have helped me perform both in my sports, by helping me to increase mobility AND in life, as I am getting my quality of life back. My main issue lies with my hips and Nicole's treatments (which are constantly varied and adapted) combined with her comprehensive "homework" (a series of simple yet efficient home exercises) are doing wonders. I truly and genuinely recommend her.

govegandotnet

Excellent! I’ve been to many physios in my years and Lauren Rex is one of the best. Meticulous, intelligent, supportive and understanding!! A+++

david amodeo

Nicole is great. She is super knowledgeable and very personable. I highly recommend her clinic. I would give her one million stars if I could.

Tommi Hoyu

Very pleased with the kind and attentive care. Still in a splint. Looking forward to physio in three weeks.

Rick Sieben

The location of this clinic (at Gateway Village in South Saanich) couldn't be better for me. A 15-20 minute walk. Don't let it's intimate size throw you off. It is clean, neat, tidy and well managed. They are currently running very good CoVID 19 protections. My physiotherapist is Lauren Rex and I must say, her professionalism, knowledge, and optimistic demeanor are exceptional! Thank you Lauren, for your thorough examination and assessment. The self physio program you drew up for me couldn't be easier to follow. I very much look forward to my upcoming next physio sessions with you. Thank you very much.

Chase Mark

Best hand physiotherapist I could ever ask for! I thought my finger was never going to move again but in 2 weeks I already see major progress!

Steph Goodale

I've seen Lauren Rex for two different issues (hand and arm related) and she has been so helpful both times. Lauren is great at explaining the anatomy of all the connected pieces of the problem and picking good solutions based on your lifestyle. She's even gone above and beyond by recommending exercises that will be beneficial for my main sport. Thanks a bunch!

Shyla Allen

I fractured and dislocated my radial head about a year and a half before I saw Nicole at Active Recovery. My elbow was stuck somewhere between a 35°- 45° angle. My recovery had plateaued and I had gotten so use to the pain, I didn't think to mentioned it in during the initial assessment. Nicole started me on IMS. I was skeptical (and that's putting it nicely). After the very first treatment I felt my elbow move in a way that it hadn't since I broke it. After three treatments I was pain free and able to move deeper in my physio exercises. I have a split I wear at night that Nicole adjusts frequently. After a little less than 3 months I am pain free and at a 12 ° angle. I'm positive I can make an almost full recovery, even this late in the game. I already have so much more strength in the affected arm. Best of all I can sleep through the night without my hand going numb! It has been a life changing experience and I am very, very grateful for Nicole and the Active Recovery Team! I would give her more than 5 stars if I could.

Shilo Butler

Everyone in the clinic is very friendly and helpful, even through a pandemic the experience is welcoming and feels very safe.

terry grogan

Very professional and friendly. Physio with Laureen is really helping my shoulder recover from a bad bike accident resulting in a separated and fractured shoulder. Thanks

Riley Webb

I have fibromyalgia and have struggled to find a physio who knows how to support me without making things worse, but Active Recovery has been amazing! Lauren is great at educating me about my pain and is really responsive to my needs based on what’s happening for me at each appointment. The admin staff are friendly, knowledgeable and helpful. This is a great clinic!

Maeve Coultish

Active recovery is the place to go for physiotherapy! Lauren is kind, informative, helpful, and respectful. I highly recommend her and the business.

Hilary Araujo

I can't say enough good things about Nicole and her team! After being rear ended in a car accident and dealing with some bad neck pain and inability to properly move my neck, Nicole has been successfully helping me recover over the past year and I can't thank you enough! I look forward to every appointment. Very very highly recommend!

Nick Will

Knowledgeable and friendly.

Wendy McLellan

Thanks to the excellent treatment and follow up, I am gaining back strength and mobility lost to repetitive strain injuries and osteoarthritis. The email links to exercises, and the equipment suggestions have been perfect. Highly recommend Active Recovery.

Craig Telford

First rate experience. I have been given an effective plan to move forward.

Christina

I am extremely pleased with my experience at Active Recovery. Lauren Rex is great at her job. She taught me about the injury and the healing process which made it clear why the exercises were going to help. The exercises/treatments she assigned were effective and easy to continue even months after discharge. I was always able to get appointments quickly, and booking online was a breeze. I'm very thankful I was referred to this clinic and their friendly staff. Thank you!

Mary Jane O'Byrne

just a wonderful person and truly magical hands. attention to detail is fantastic , feel very well looked after.

Kurtis Hurrie

As an entrepreneur the hours spent hunched over my computer have really started to take their toll. Thankfully, Lauren, Nicole and Allison have my back...literally! Just listen to what they have to say, put in the work needed for your personalized program and you will reap the results. - Kurtis (Recovering Hunchback)

Joan Schwartzenberger

I found Active Recovery to be a very organized Covid 19 informed and safe cautious process when there. My experiences with both reception and the physiotherapist Laureen Blane were excellent. I knew Laureen from physio many years previous n I felt very heard and supported and very confident in her experience. I also really appreciated the follow up info details and physio exercises and support sent online. I also.appreciate the online appointment options although I am not very skilled w virtual appointments yet and appreciated the flexibility by Laureen to make it work for me. Thanks and i look forward to a continued relationship for my health. Thanks Joan Schwartzenberger

B Skeels

Lauren is so encouraging and supportive. She believes in my abilities, and works to give me treatment and exercises for me and my lifestyle. I am feel fortunate to have her as my physiotherapist. She’s looking out for me!

Darcy Hicks

Active Recovery and all the staff there go above and beyond.

Sue Reid

Emily is great! Her confident and friendly approach immediately put me at ease the first time I met her. And subsequent visits have cemented that initial impression. I think she's not only a knowledgeable practitioner, but is also someone who accurately intuits what each patient needs, or doesn't. That's a skill that some never quite achieve.

Cathy W

I highly recommend this clinic! Everyone is super friendly and helpful. Lauren has been treating an arm injury for me. I'm really impressed with her in-depth knowledge and ability to constantly alter my course of treatment based on how I'm responding. She has also inquired and offered suggestions for a completely unrelated injury, which I really appreciate. It truly makes me feel cared for!

Ben Woo

I appreciate the level of care and treatment I receive from laureen and the front desk staff at active recovery. They are all very professional and pleasant in all my experiences. Because of the level of trust and confidence I have in them and how they make me feel as a client I have continued to go back for my treatment. Thank you so much. Highly recommended!

Taylor Graves

Are you kidding me? Lauren is amazing. Any chance to sing her praises and I will shout them from the rooftops! Cannot recommend her enough. She’s helped me walk normally again in a period of time I didn’t think would be possible.

Denise Smith

Laureen is amazing! Knowledgeable & really researches further to help my progress Plus she makes it fun My progress has improved that much more because of her. Thank you ????

Moira Walton

Nicole is amazing! She has treated many family members and friends, as well as myself, with outstanding results. Her treatment methods are efficient and effective, and also realistic; much appreciated.

Amanda Brown

I have been seeing Nicole for almost a year now, and she is outstanding! Both Nicole & Allison go above and beyond to ensure that the patient is heard, and has the best treatment possible. She is exceptional with all of my athletic injuries & always listens to all of my concerns. I've seen several physiotherapists, but Nicole is the absolute best!

amiralbouch

I really loved my experience there at Active recovery, I started my treatments at the previous location and continued on at the new one, it’s got a nice gym in there and lots of parking, the wax machine, ultrasound, everything. But I loved the staff team most of all, Lauren Rex was awesome to meet every week at my visit, always looked forward to it, she explained the in and outs of my injury and followed closely my progression all the way to full strength, sent me exercices to do at home online that I could just read whenever, those are great. I arrived hella early once and got a hot tea to drink in the waiting room. Thank you so much, I recovered fully and held Aurelia my daughter when she was born.

Pam Zwicker

Nicole has treated a wrist/hand injury for me, with excellent results! As a dancer, and yoga enthusiast, it was very important for me to return to my activities as quickly and safely as possible. Nicole made it possible for me to gain strength and create stability for my hand, so I could continue to enjoy the sports and hobbies I love! Thanks Nicole!

Matthew Ellner

Great clinic with people who really know what they're doing.

Christopher Robin

Great accessible location, awesome staff, direct billing. Nichole has consistently met my schedule and needs in my Physio journey after multiple hand surgeries. During Covid they have taken all precautions providing 100% safe in person consultations and virtual as well. Highly recommend this clinic.

Leah Hart

Nicole is the most thorough physiotherapist I’ve been to. She took the time to show me exercises to help with the mobility in my hand and grip strength. Nicole is the best!

andrew levesque (zSpideyz)

I go to Active Recovery whenever i have an injury, Nicole and her staff are a life saver and really understand my need to continue training and get better. Always friendly and a pleasure to visit. Thank You Active Recovery!

Carmeen deWit

Professional, kind, and knowledgeable, we r receiving excellent care and service.

Dani Coultish

Professional. Helpful. Outrageously friendly. The people here will take good care of you, my hands have never felt better.

Melanie Cullins

This review is on behalf of my husband (who doesn’t have a google account!). He’s had shoulder pain since an unsuccessful shoulder surgery many years ago from an ongoing problem that he’s had since he was a kid. He’s suffered a lot of discomfort over the years and since he started seeing Nicole for treatments, his shoulders have gotten way better. She’s incredibly professional, friendly and knows what she’s doing! He also suffered a knee injury and she’s been able to help him in his recovery with that as well. We can not recommend her enough. She is our go to physiotherapist for our family. I recommend her to everyone I know who is in need of one!!

Garry Lum

Thank you, Emily for the work you have done, in helping my hand get better

C. D.

Before being referred to Nicole Hart, I had no idea that a physiotherapist specializing in hands could be so enormously helpful. Following a finger injury and receiving contradictory medical advice (no splinting necessary versus continuous splinting for 12 weeks), thankfully, one doctor referred me to Nicole. After her thorough examination, Nicole explained the injury and described the exercises I needed to do and how they would help. She also responded to all my questions and ensured that I was doing the exercises properly. I have felt involved in my healing and have made more progress in the one month I have worked with Nicole than in the prior several months. She is remarkable. I feel so fortunate that among the many places offering hand therapy in Victoria, the doctor referred me specifically to Nicole.

John Bollen

Very professional care and expertise was demonstrated today by every staff member to the owner herself.

Sarah McEwan

Lauren is very knowledgeable, warm and kind! She has helped me with my hip and my foot!

Jocelyn Jaszczyszyn

Nicole is amazing at what she does! She is very knowledgeable and super friendly. She has helped me through multiple hand surgeries and I love being able to recommend her because I know friends and family will always have a positive experience. Her receptionist Allison is awesome too!

Ruby Peckham

Quality service with a very impressive blend of personal touch and professionalism. Thanks Nicole my finger is much happier :-)

L Thosy

I have seen Loreen B ( physiotherapist) at this clinic and another one. She has extra experience with the upper extremities (fingers, wrist, arm, elbow, shoulder). She is VERY knowledgeable and has been very helpful. Excellent physiotherapist. Highly recommended.

Bruno Beaurivage

Receiving physical therapy remotely for the first time was a very beneficial experience for me. I have been trying to limit my exposure other people during the pandemic and this has allowed me to learn what exercises and stretches I can do to elevate my pain without going to the clinic in person.

Chantal Ethier

Active Recovery Physiotherapy & Hand Clinic is a wonderful clinic and Nicole Hart is a great physiotherapist! She has helped multiple people in my family with various injuries from hands to back and hip injuries) - I highly recommend Active Recovery and Nicole Hart!

Alexandria “Ali” Cohen

Both Nicole, and Lauren are super knowledgeable and great to work with... Injury recovery is definitely easier with these professional, super experts. Thank you much!!

Elizabeth Watt

Nicole is a wonderful physiotherapist with a killer smile. Her approach is thorough and kind and she is very knowledgeable. She gives you personalized exercises tailored to your particular needs. I have seen Nicole for multiple concerns and I have experienced relief following each visit. I trust all my physio needs to Nicole!

mary kearsey

I have been a patient of Nicole’s for almost 3 years, initially for treatment following a wrist fracture and since then for sundry aches and pains that have ailed my body. Nicole is an exceptional physiotherapist whose diagnostic, interventional and educational skills are integral to her wholistic treatment approach. She is very attuned to her patients’ individual concerns and abilities. She is warm, caring, approachable and committed. Nicole’s clinic is a pleasant and inviting physical environment and the staff are very helpful, courteous and accommodating. I highly recommend Nicole and the Active Recovery Team. MGLK

Goggles Paesano

What a great way to spend a medical appointment! Chatting with Lauren makes the time fly. She answers all of my questions with enthusiasm and clearly enjoys her work. Looks for ways to make healing happen faster and shows empathy for my situation. An excellent health professional who is an expert in her field.

soliterri

When I became a client at this office it was one of the wisest decisions I've made. I sought treatment with Lauren Rex due to old wrist and hand injuries causing pain and joint inflammation. Our sessions were relaxing, supportive and most effective. Lauren is lovely to work with; she is punctual and encouraging with an easygoing nature that made me comfortable in talking with her. Lauren has a wealth of knowledge and skills and because of these, she put me on a successful healing path. She gave me hope that it's never too late to get favorable results when dealing with long-term pain and swelling. Lauren is my go-to physiotherapist and I happily recommend her! :) Thank-you, Terri Kitagawa

Ian Jones

Great physiotherapists, very knowledgeable and great patient care. While I hope I don't have to go back I know I will choose them again.

Cheryl Holden

The staff at Active Recovery are always professional & very pleasant. They are masters of their field!

Heather Beauvais

If you have an injury you MUST see Lauren! Her excellent expertise quickly helped fixed my neck pain. She was able to diagnose exactly where my injury occurred (which wasn’t directly in my neck) and she followed through with exercises that helped fix the injury. I no longer have neck pain and my mobility in my neck is a lot better. Thank you Lauren.

Christopher watt

Such an incredible new space! A welcoming environment and staff that are accommodating. I could have picked a physiotherapy clinic closer to my home near Uvic, but this is worth the drive.

marc vargas

I have just completed my hand therapy as of today. Laureen was my therapist and I would highly recommend her to anyone looking for post operative hand therapy. Thank you for all that you've done Laureen to get me back in action.

Shannon McFerran

Emily is a thoughtful and skilled Physio! I'm regaining range of motion and strength with her help.

Marcela Navarro

I am very impressed with Brianna McGarvey. If you have an injury you MUST see her. I am fortunate to have her as my Physiotherapist. She is very encouraging and supportive. I highly recommend her going through the appointments to gain recovery. Thank you Brianna.

Mary Sturrock

I decided to try Active Recovery as I wasn't able to get to my usual physio in Vancouver and wanted to find a physiotherapist who would work to improve my strength and eliminate the pain I was experiencing. I read the reviews and Active Recovery sounded like it provided excellent service and "active recovery" was the type of experience I was looking for. It was a longer drive than I would have wanted - but it has been worth it. Lauren has helped me to find exercises I could fit into my day, and it has eliminated the pain that caused me to make the first appointment. She made herself available by email if I had a question about an exercise - prompt response time with the answer I needed. I'm continuing with Lauren because I want to gain strength and make improvements to minimize the risk of future injury. Lauren was also able to assist my daughter-in-law (a writer) with her hand issues - and even though it was only one visit - the improvement in her ability to write without pain has been significant. Their Covid protocol is excellent, the staff is friendly and helpful - and I'm very happy to have made the decision to try their services.

Rick Buckley

Lauren Rex has provided me with many months of hand and wrist therapy following a traumatic injury resulting in multiple broken wrist bones. Her experience and training has resulted in me making significant gains in range of motion and strength in spite of complications. I feel lucky to receive hand therapy from a dedicated professional who is willing to push the insurer for proper treatment that I deserve. I also like the positive enviroment of the clinic.

Angela Joynson

They are very easy to book with especially with the epidemic. Really clear instructions for what to bring and wear for the appointment washing hands through each step very efficient, happy staff, always cleaning and assuring everything cleaned and I was so impressed with Laureen, her instructions and Information on how to exercise and soothe the hand from Carpal Tunnel Surgery was incredible. I was very grateful to have the appointment and Laureen sent me a clear email on how to continue with progress of recovery for Carpal Tunnel Surgery which was very educational. I highly recommend going through the appointments to gain recovery.

Jevan Madill

Emily was really great to work with. I had a thumb and wrist issue (DeQuervain's Tenosynovitis) which had been very problematic for over 6 months. A friend recommended Emily at Active Recovery and I decided to give it a go. She was very knowledgeable and professional. I saw her once a week for a couple months where I received treatment and daily exercises. Im very happy to say that I am now pain free, and the issue is resolved. I'm amazed at how quickly she was able to turn this issue around for me, and I'm very grateful for her help. All of the staff at Active Recovery were wonderful. Highly recommend!

Pierre Beauvais

I cannot begin to express the amount of praise I have for Lauren! I was misdiagnosed by doctors for a finger injury that Lauren instantly recognized as "mallet finger". Her experience, professionalism and eagerness to help heal it correctly really blew me away. She was so committed with the treatment, I knew I was in good hands - no pun intended:) After several visits, it was evident the treatment was working. Lauren is very pleasant and kind which makes the treatments enjoyable. Today my mallet finger has healed 100% and have only Lauren at Active Recovery to thank. WiIl recommend her to anyone who requires physio.

Sherry Fortais

Lauren is great, I keep coming back because I want to work with her. She listens, is gentle and super encouraging! She is the best physiotherapist I have ever had.

Jamie Roch

I would highly recommend Active Recovery to anyone seeking the absolute best physio therapist in Victoria. Nicole Hart!

Sinh Tran

Lauren Rex is very knowledgeable , fun, professional and great to work with. She listened to my concerns, answered any questions I had and gave me great encouragement. She provided an easy step-by-step treatment plan for my soft tissue injury in my hand. I highly recommend Lauren and Active Recovery to anyone looking for a physiotherapist. Active Recovery is in a great location with ample FREE parking. It was super easy to book an appointment both online and to call and speak with the receptionist. They were able to schedule me in quick without having to wait weeks. I didn't need a doctors referral to see them. They also do direct billing with most plans. I couldn't be more happier with the level of service I received there. Thanks so much!

Rozee Hyder

Fantastic clinic! Convenient location, friendly and helpful front-staff and the best physiotherapists around.

Lori Foofat

Nicole always goes above and beyond for her clients. She compliments her treatment with tons of education and active exercises for long lasting results. She is extremely kind and client centred and you will always get the best service from her and her staff. I trust her with all of my physio needs and all of my family who have seen her have benefitted as well.

Carmen SR

Lauren is a fantastic physiotherapist. My back is 100% better after treatment with her. The practice has easy access with free parking too! Excellent office staff.

Sarah Robinson

Active Recovery has a welcoming, talented team and a beautiful space. Lauren has been able to help me with a few different injuries and is always thorough. I always look forward to my visits!

Janet Grogan

Nicole took the time to really listen and explain the game plan. Who knew my shoulder issue is caused by a minimal rotation of my thoracic spine ?

Brianna T

I can confidently say that going to see Nicole for treatment is one of the best decisions I've ever made. I reluctantly booked an appointment with Nicole based on a recommendation. I had spent well over a year trying new therapists and treatments in an attempt to manage my pain so I was hesitant to try someone else and explain my situation all over again. By the time I saw Nicole I had lost the ability to do simple tasks and pain had impacted every part of my life and was becoming my new normal. During the first appointment she accurately diagnosed me (something other therapists had missed) and from that appointment onward I have only seen a drastic improvement. I regained my ability to do those simple tasks and much more! I am a regular at her office and the quality of treatment I receive is above and beyond. Her and Allison (superstar receptionist) are a fantastic team and the environment is nothing but positive. I was hesitant to post this review because I didn't want Nicole to get too busy for me (jokinggg) but if this helps one other person who feels as hopeless as I did - It's worth it!

Maria Laslop

I had such a great experience at this clinic! Lauren Rex is an amazing practitioner...her assessment skills and knowledge base are excellent. She gave me very clear treatment exercises each visit and followed up with written instructions. She is also very caring and supportive. I have fully recovered now but I couldn't have done it without Lauren. I can't recommend her highly enough!

Marissa Lorenzo

Nicole Hart is one of the best Physiotherapist who has treated my family. She is straight forward and has a very keen knowledge of your injury as well as, excellent bedside manners towards her patients. Therefore, she does an amazing job which makes you recover smoothly. Her clinic has a very relaxing ambience and her secretary, Allison is very helpful and pleasant. I would 100% recommend Nicole Hart for your hand therapy and physiotherapy needs. Thank you Nicole for doing a wonderful job!

Elise Avril

I am very pleased with the service and treatment at Active Recovery. Lauren Rex is a very talented hand therapist and was able to target and treat the pain I was experiencing from 'Mother's thumb' injury. The exercises and stretches she gave me were very doable and effective, which is important when caring for an infant! She is also very personable and friendly. The front desk staff is also absolutely lovely!

Stephanie Needham

Nicole Hart is an outstanding physiotherapist. The most effective treatment experience I have had with physiotherapy. You are always made to feel cared for and listened to. Besides keeping up to date with latest treatment protocols, as an athlete she appreciates the need to recover and the need to train. She is my first recommendation to anyone who needs to address movement concerns.