Reviews of Henry's (Photo Studio)

Malcolm Cho-Kee

Great products and services

Atul Sale

I came here for a ring led light and the employee (Raffi) helped me out really well. Highly recommend this place for buying excellent quality filming and photography equipment, Will definitely come back.

Yana B

Helpful, friendly staff

IDA DY LIANG

Definitely one of the BEST Henry’s I’ve been to. Worth traveling down! Excellent customer service. Especially the staff Samantha! We really appreciate your help and advice. You are so friendly and patient. THANK YOU!

Jennifer Walker

Paul, was so friendly, knowledgeable and helpful. Great experience and the rest of the staff were smiling and talkative as well. Will definitely be back!

Andrew Bothamley

Very friendly and helpful service

Sara Siraj

They know their stuff, always have great conversations with the staff about cameras.

Craig F

Big selection, but staff really not knowledgeable on product lines

Betty Sylvain

The staff there are great .

RICHARD BRADY

I was in the market for a new camera and lens setup for my business and downtime - that can record in 4k. Ask for Scott, If you are looking for decent Camera Gear in a budget that you can afford whatever your budget will enable (low and/or high). I had no pressure to buy something on the spot, only relevant information with very good scenarios. The purchases: •SONY A7C FE 28 - 60mm F4 - 5.6 Zoom Lens Kit •TAMRON 17 - 28mm F/2.8 Di lll RXD Lens •CAM'RON Tripod

Gregory Chalenko

Great choice of photo equipment in stock, good prices, nice fresh interior

LinQz

Unfriendly staff. Frankly they were quite uptight and rude. Acted as though I came in to beg for services and not pay

Sam Wick

First visit. I was very impressed. The store was clean, organized, and had the largest selection I’ve ever seen. Their customer service was above and beyond. I’ll be back soon!!

R J

Adam was extremely helpful to me with helping me understand my gopro.

Teddy & Dragon

Amazing place to get the gear you need. Love talking to the staff as they always go above and beyond

Dionne Witter

Today I went by Henry’s in Scarborough by Kennedy and 401. I wanted to print a few pictures from my phone and also reduce an already printed photo. They had to all be a specific size. This I’m sure may not be complicated for many yet for me it is. I waited in line and was hoping to get some assistance. I at first thought both people ahead of were together because they both were very warm and friendly to each other. It turns out one was a customer and the other was Jacob, an employee at Henry’s. He acknowledged me and let me know he will be with me shortly. Once he finished with the customer he assisted me. What an amazing customer experience!!! He even went ahead and beyond his duty and let me know Michaels had a 40% off sale and I was able to get my hooks to hang my frames at 40% off. Jacob was the epitome of excellent customer service. I was here last year as well and had a similar experience with someone else. I highly recommend Henry’s.

Rajeev Kugan

Sumit is the man

Vicky B

Scott is exceptional. Went above and beyond to assist my husband and I in printing photos on a tight timeline. Many thanks!

Stan Trac

Great camera store. Excellent customer service.

Norrie Franko

Amazing service. It is so nice to be able to talk to someone knowledgeable about purchases before buying. Meg Parsons has been as excellent mentor for me this year as I have upgraded my camera equipment. Most things I have needed were in stock but those not were ordered and often in store the next day!

Mike Thomson

Always helpful, knowledgeable staff.

James Doyle

They have a history of helping out youth in our community. While Big Box stores spend 10 time the money to promote something they give, this Family owned business, just gets out and does it. That and the fact all of the staff are active photographers and the prices of most camera's are close anyways, makes this the store for me and my family.

Ian Smith

Very helpful and patient while I made my decision. Gave great value in my trade in lenses.

Radomir Carapic

Fast service..well equiped with photo and video stuff. Worth visit.

Alem Durano

This was very clean store and the sale associate Olivia was very knowledgable. She really catered to my needs, and helped me buy a new DSLR! Thanks again Olivia

Rob Scott

The staff are very welcoming and friendly, as well they know their stuff. I've been in on numerous occasions and was always greeted and if I ever had a question, they knew exactly what I needed. The store is also quite large and the selection is great.

Mike “Mike” S

Horrible experience they treated me like dirt not even worth 1/2 star I bought a 1500$ camera and I was told that if I buy it they could walk me through it and came back the next day to ask a few questions about it The sales associate rudely made fun of me and told me if I don't know anything about the camera I should return it so then I had nothing to say I came back the next day since it was busy The day before Michael the so-called manager reminds me of a big PRICK he's taking his salesperson side and telling me that I have no business ethics to mention threatening me telling me we'll see what happens when you walk out of the store .... I told him that I want a refund and he has a smirk I feel bad for the sales lady that helped me she was such a great help unfortunately had no choice but to return I still feel bad that she lost her commission before you go in can I suggest you to private message me if you have any questions or concerns about this location. NEW UPDATE *** I talked to headoffice and again they are taking their side HORRIBLE EXPERIENCE!!

Camille-Randy Benedict

Ethan was super helpful when I called in a few times asking for advice! He was honest and provided info in laymen terms which is helpful for someone who is buying a DLSR camera for the first time. Thanks again!

Booyaka Stubbs (ExplorewithStubbs.com)

Came in looking for a tripod and selfie stick and with help from the staff we were presented a few options. Going to compare notes/info we were given and make a more educated decision of what to purchase. The store itself is very clean and staff are very knowledgeable and friendly. Definitely going back again as I had my eye on a few more goodies to pick up. Thanks again

Davi Prates

Great store. Found what I needed in no time thanks to awesome sales staff. They are polite and helpful. Totally recommend!

Suraj Sukhiya

Nice Experience of shopping. Bought my first camera and also got some free Goodies too Best Hospitality and services specially From Sumit.

Rabia GS

Toby was so helpful and I didn’t get the name of the rep before him But he was very helpful too! I was there a long while with zero knowledge .. just some info regarding what camera is recommended in my field of interest. I asked lots of dumb questions lol and I didn’t feel judged and in the end I was happy with my purchase :)

Chris McQuarrie

Very helpful staff, Scott in particular seemed quick on his feet, organized + helpful

Kitt

Very quiet store with adequate parking. The people who work there are very helpful and polite, and are some of the nicest people I have ever met. They really know their camera stuff and will go the extra length to help you with your inquiries! This is the only location I like to go to!

Ron Dowdell

Purchased ink. They have a wide range of photo equipment, good prices, knowledgeable staff. And, at the mall locations, lots of free parking. Mall locations are usually near a highway or major road, making access convenient. The Church St. store is larger and carries an even larger selection, being downtown it's convenient to transit but parking can be more difficult/expensive.

WRB Sales

Excellent customer service.

Mali DS

Very helpful and knowledgeable staff. I appreciate their service.

Danny Tang

Like all Henry's locations the staff is approachable and knowledgeable. They're usually busy the weekends so try going in on a weekday.

Lin Joyce

Quick, efficient service. Knowledgable staff. Lots of product in stock. Classes offered here too.

Ryan McLeod

Best Camera store in Vancouver, one of the best in Canada too. No matter if you shoot video, photos, hobby or work, Henry's has everything you need at the best price too!

Richard Von Zarquon

In and out easily. Staff usually know their stuff well when you ask. They're even polite for the beginner questions. Rarely buy gear anywhere else.

Kari Beaudoin

I have come to love this store. Its always clean. The staff are amazing. The store has a great selection of services and products. I have had some prints done here which came out better then I could have imagined thanks to the great quality paper.

Eric Choi

Nice real camera store you can find most of the photography tools here

Peter Medema (Funky)

Excellent service. Employees are knowledgeable and a pleasure.

Mark Nenadov

I recently visited the store for the first time. The first words out of their mouth when I said I had a couple questions was: "if it's quick". Not impressed. I've taken my business elsewhere.

Jonathan Belgrave

I broke my camera and needed a quick body replacement for my gig. I called ahead of time and they held it for me. Steve, Bob amd Diane did an excellent job of reassuring me that I was making a good purchase and even let me try out the demo with my external flash and my own lenses. Thanks guys!

Ivan Josiah Lapis

I quickly found what I needed and the staff were very friendly and helpful. They were very knowledgeable of their business and products. I will keep coming back here.

Jaspreet Sidhu

Went in to buy a tripod. Was greeted by an individual named Mark (darker skinned individual with clear acetate glasses). Helped me buy the tripod and out of curiosity ended up asking him for some help cinn texting my phone to my fuji. Mark sat with me for 40 minutes trying to connect my phone. Updated my software and made sure my phone would pair with my camera. Really appreciated all the extra help. Would 100% recommend buying camera gear from here when possible the support is amazing.

Corina Patriche

Our sales associate Ethan was a wealth of knowledge. He was very patient and answered all of our questions, he provided us with tutorial on how to use new equipment. He really made us feel valued customers and we are very happy with the service. We will definitely go back for all our photography needs.

Ri An

they get 2 stars for having some decent equipment. they lose the other 3 because I needed to return 1 item out of like 6 items I bought and they just kept trying to come up with excuses not to let me return my item. nothing was damaged and I made sure that everything was in the condition I bought it in. I only had the item for 3 days before I did my return. then once they agreed to let me do the return, they kept trying to sell me more items to convince me not to return my item. it just screamed desperation rather than helpfulness to me. I shopped at Henry's because of their reputation but after this experience, I don't think I'll shop here again.

Max Schellenberg

What you expect.

Iqbal Ahmed

Every one is so knowledgeable there.

Patrick Ryan Joyce

Great experience. Had everything I needed. Saved money not going with Amazon. Fast amazing service.

Sonya Reznitsky

Incredible service. I am a self taught photographer and sometimes get overwhelmed with gear and specs for equipment. I know I can count on Henry's to answer any questions I have - they are always so patient and knowledgeable, on so many kinds of photography. 10/10. My last call was to get support for a studio lighting setup for home. The rep spent over an hour advising me and put items on hold for when I come in. Thank you! I am so grateful for this store.

Geoff Edwards

Excellent service. Had what I needed, when I needed it. They even held it for me to pick up.

Elena Sarasom

Amazing staff, answered all of my questions and even recommended some options which saved me money. The store is stocked with quality product and it's like being a kid in a candy store. They also have the best selection of Savage photo backdrops in stock which saves me time waiting for them to ship. Love their new workshop area as well and can't wait to take some classes!

simon skinner

I posted a one star review a while ago because I was completely ignored when I went into the store. HOWEVER The Manager was so responsive that I tried them again some months later I have since been back 3 or 4 times and each time the service has been professional, knowledgeable and most courteous. Based on these visits I updated the review to 5 stars - clearly whatever happened on my first visit was a one-off and has not happened since. Keep up the good work!

Robert Monster

Good selection of cameras and equipment for the serious photographer. Very knowledgeable staff eager to help you.

Zaheer Ahmed

Not Good dealing

David Blair Kennedy

Henry's customer in Toronto for many years (longer than the sales clerk has been alive). Visited their Windsor location as, based on my Toronto experiences, they always are knowledgeable and helpful. Not this time. Wanted replacement batteries for my Sony Video Cam plus information re the WiFi wrist module. Young lady was unsure of the answer and I requested that someone familiar with the product assist me. Responds, well you will have to wait to speak with one of the two gentlemen and just walks away and heads into the back room. And that's it...never referred my query directly to them. Waited for a bit and then left. Went to Best Buy where they not only had the replacement but their camera expert was able to assist with my query. Henry's Windsor, excellent job of losing a sale and a customer.

Nafiz Jawad

Great customer service, very knowledgeable stuff, great selection. But for film photography and development deffinitley faster at downtown cameras because they have an on-site lab and henry's doesn't.

Rolf Erni

I have purchased several items since the store opened and would go back again. The store is well laid out and the staff is knowledgeable and helpful. Patricia was a pleasure to deal with, she knows the product and is also very helpful.

Mark Baumann

treated well and extended warranty sure pays off, buy it!!

Fardis H

Great camera shop

Meri V

I bought my first camera (Sony A6100) at this location this past year. I recommend speaking with Scott :) Thank you for excellent customer service Scott! I'm a customer for life :)

Jorge Richard

One the best places to get cameras and accessories.

Jamie Wilson

I could spend a million bucks here

Jibin Joy

Excellent customer service. 10 star for Sumit. He was the one helping me. Sumit was professional and know what he is talking about. I am gald I walked in to this store today. Sumit detailed me with all the information regarding lenses and taking pictures. He recommended me some other tools to take my photography to the next level. Highly recommend to meet SUMIT for information regarding camera/lenses and photography.

Rain

Nothing but great customer service. They all know the ins and outs of cameras and photography and arent trying to sell you a camera you dont need. They could care less if you bought it or not and are very honest about their opinions ! No pushy sales people just great straight forward opinions. All and every bit of camera equipment I own comes from Henrys.

Michael Rosario

For film/photography equipment this is the place.

Benjamin Bram Pilger

Absolutely wonderful experience. Ended up with a wonderful deal on a xt3 for a shoot. Since it was a far older display model the team are ordering a whole new body for me.

Scott Robertson

I have have bought a Nikon camera here, and am going in to buy a camera bag today. They are always a great help, and Ted is not only a great photographer, he is a great photo instructor. I wouldn't go anywhere else

Kimberly Myer

Knowledgeable staff

Kyle Corbin

Great service, staff is really helpful. They will price match most with most competitors including B&H.

Yazz Alpha

Great store, service, and staff. The staff here are very accommodating and are always willing to help. Toby helped me out a lot with questions and requests. Awesome shop, will definitely be back.

Joseph Brunner

Henry's is a great place to ship for your camera gear. Good prices and friendly staff. Thank you JR for helping me with my purchases!!

Monique Austria

Place is in a good location for all your camera needs. Service was okay, I just wish they helped me a bit more when it came to looking for a certain film I needed..

Bryce Koebel

I’ve never experienced a camera store with such friendly staff. The man that helped me was named Mark Sianquita and he was a very knowledgeable, talented photographer who provided me with a very wonderful experience. Mark not only helped me with what I needed but showed me some other cool toys in the store and even let me hold a thicc 800mm canon prime. There is both consumer and pro-level equipment beautifully displayed around the store and I highly recommend you check it out!

Marie Bolková

Great experience !! Staff is helpful and knowledgeable about products. Excellent service from Yann.

Seamus Mac

Superb not pushy service. Extremely knowledgeable staff, particularly Mark, who helped me pick out my Fuji xpro 2 over a month of visits. Very happy customer

Jason Boland

All the staff here are super helpful and really easy going. Any questions you have they can answer!

TCR Web (tcrweb)

Great store, amazingly knowledgeable and helpful staff. Price matched without issue

Lewis Hooper

They have very good staff here. I have come to trust their advice. They really seem to like understanding their customers needs and answering their questions.

Monowar Hossain

I bought my last lens from here. You can find good quality used lens. Customer service was good.

Hamsuplo

A few days ago I spoke with a gentleman Ethan over the phone, in regards to a new camera I was willing to purchase. He explained everything in detailed of their pro's and con's and just helpful in every way. I actually scheduled to meet him the next following day but I got caught up with work and had to go there another day. I eventually went and the first person I spoke with was Allan he was just as helpful as Ethan but in person explained to me everything to the exact point and within seconds I already know what camera I wanted to purchase. If any one heading to Henry's I highly recommend to speak with Ethan, Allan, and I believe his name is Will :D. Thank you so much!, Kevin

France Dubois

They provide detailed descriptions on equipment very helpful staff id talk about affordability but that just doesn't exist in the camera world. Its Henry's if yu know cameras you know Henry's and what to expect and this location delivers just that.

박진양

Professional

Arslan Writes

Ethan is a really helpful guy! Helped me a lot deciding between a metabones adapter or the Sigma MC11 for my a7iii.

Taki G. Vourakes

Very helpful and knowledgeable owner. Answered my questions, and helped me in deciding on a new camera.

Anshul Rao

Great customer sevice

John Looyestein

My camera store

Dave Y

Went in there today and was politely greeted by staff member behind the counter. Store is big, clean, organized and spacious and has lots of camera gear. However I was completely ignored for about 10 minutes while I was in pacing back and forth waiting for staff to help me. It wasn't that busy inside so not sure why no one was helping. I was expecting to get some advice since I am new to photography and read a lot of positive reviews online. Not sure if I will return.

Kei

Excellent service. Manager was quick to solve my gift card problem.

Donald Polak

Great staff with a great selection. They take the time to make sure all your questions are answered and you are completely satisfied. I highly recommend this store for any photographer in the area that needs service and support.

Annie Mike mike

Henry's is the Canadian place to bye your good Camera and get information about it , they have a FREE PHOTO GRAPHIC CLASS, if you lake to do a business in photographer this is good free class for you, and the new beginning or if you have a question to know how to take a nice family picture go to Henry's # I recommend this place

Dan March

Good service. Good deal on my camera update. Low trade-in value

Sophie Phan

How refreshing it is to have a clean and new camera shop in the city! Except they need some work on customer service. I walked in at 6pm and 3 different staff members saw me, no greeting. But thats okay, I don't care for small talk anyways. However, it was obvious I was looking for something cause I went through the entire store and caught eyes with every staff member working only to be skimmed over and ignored for someone else. No big deal I figured, Ill wait for the next person. I was grabbing umbrellas trying to find the size needed but no one offered help. Then a new customer walks in and the girl who just walked right past me greets him and offers him help. Was there something on my face? I didn't need much help but it wouldve been nice to know if you had a particular umbrella in stock. Plus, if Henry's in Toronto can reply to my email inquiry within an hour, theres no reason you guys can't for an inventory check. But you didn't and that shows how little you care.

steee Steee

Nice

anilraj labhishetty

Bought Nikon Z6 at Henrys. Sumit's service was great and walked me through all the features.

Leo Lin

Great service with professional advice

andy stevens

It was cool..

Alana Thomson

Great staff, especially Tim. On two seperate occasions I had spoken with him, he was extremely helpful.

Nik Hrdlicka

Very helpful staff! Sumit always makes sure I leave the store happy and with the best gear suited to my needs. I have been coming to this location for a long time and the customer service has always been excellent.

Sarah Taylor

Great customer service.

Eric Buchan

Amazing customer service. Better than any other camera store so far.

Dave McKenzie

I'm a fan of the Sony RX100M1 - I've owned 7 now. When I bought #5 I went to Henry's. ret service, but wishing a month the camera was doing funny stuff, double shots randomly and more. They said they would normally send it away for repair, but I was leaving town at the end of the week on a cruise, so they gave me a fresh one on the spot.

Tamara Khalaf

A great store for photographers of all levels and ages. I 10/10 recommend.

Stephanie Lopez-Brown

Fantastic experience here, they treated me like Gold, it's worth spending the extra money and getting fantastic customer service.

Victoria Gibson

October 10th, 2021, I went to Henry's camera on Broadway in Vancouver for the first time. I had good experiences ordering online from the store in Toronto, so I thought I would try out the real store. I was lucky to meet Cory who was very helpful. I am not an expert in cameras at all, but Cory was very patient with me and explained many technical terms so that I understood what they mean. I have a mirrorless camera that I bought because people I know said it was good, but affordable. So it is not the top model, but it is the best camera I have ever had. I want to get my first new lens but online there are too many choices. There are so many lenses that could fit my camera, with lots of different features and options. Then, other ones that could fit with an adapter. I could not figure out why one lens that looked just the same to me as another would cost so much more. So I decided to go to an actual store to see if it would help. It certainly did! Cory explained lots of details and even allowed me to put the most likely lens choice on my camera to try it. I immediately noticed it did not have the option to zoom with my thumb - this is called a "power zoom", he explained. I really like this feature because I can hold the camera steady and zoom. I did not realize that most lenses do not have this feature. The lens is a lot bigger than it looked online, but lighter than I thought. It was really great to see it on my camera and know how it feels to try and make it work. Every question that I had, Cory either knew the answer or was able to quickly look it up on his phone and tell me right away He knew a lot, but an impressive part of that knowledge was all the trustable photo gear sites. I was very relaxed by his patience and lack of pressure to buy. If the magic lens that did everything I wanted had emerged, I would have bought it. However, it seems that it might be better to get 2 new lens to cover everything I want to do. I still have to think about this more, but I have a great starting point. Thanks to Cory, I know a lot more about my options. I told him that I had bought some used gear on Henry's online before, but I thought there would not be any lens that would fit my new camera. Cory told me that sometimes gear that is fairly new can be traded in and to just check Henry's online periodically. Then, I expressed some doubt about buying a used lens from the Henry's site. Cory assured me that the quality and function of everything was checked by professionals before it was put up for sale. Maybe I will consider buying one new lens and the second from the used online store. I am sure Cory would advise me if I am making a good choice, even if the lens is on the Henry's web store.. It was worth the time to go into Henry's to see the lens options in person and even try one out. I am so glad they have a store in Vancouver now.

reza mansourabadi

Good marketing for camera

ReignOfPraine

Bought some headphones. Shipped out the next morning with a tracking number and it came in a few days. Have nothing but good things to say - top notch!

Jeanelle Spratt

I went in for a purchase on December 21. The woman at the counter was rude and dismissive.

James Lamers

Nice new, clean store with lots of stuff. Same customer service you can expect from the Toronto store. The issue is that they had no 52mm lens caps in stock, which was what I was looking for, and they let me know they ran out long ago and had no idea when they would get more. This is not a good sign for a new store. If your customers can't rely on you to carry the essential equipment and accessories, they will stop wasting their time with your store. I went next door to London Drugs, and they had what I needed, in addition to a fully stocked grocery and pharmacy section. Maybe take some inventory and supply chain lessons from them.

King Bundem

Top quality

Pratiksha Kadur

The one stop shop for all your studio and camera needs! I would especially recommend their backdrops. They have a variety of colours and sizes.

Jim Mitchell

Great service and very knowledgeable staff. Always a pleasure to deal with.

Chad Sergerie

Had a great experience at Henry's once again! Was greeted by the whole team when I got in and was offered help quickly. Yann provided great service and provided all the details and options for the lens I was interested in.

Kapture This Photography

Always good service

Firas El Zein

Very helpful staff!

Ben Hajdu

Leo and Attila are great! They answered all my questions and were super generous! The store is clean and they have a really great range of products for any photography enthusiast.

Keishin Tamaki

Excellent and knowledgeable staff. You really get what you pay for here!

Jim Koniar

Great new location, larger space.

x_X_x_an_intersting_name_x_X_x

Great for amateur to pro photography, gets expensive quick but it's solid products

Derek S

Great Service! The staff are very friendly and extremely knowledgeable. Pricing was very fair on most of their lenses and cameras, plus they price match if you find it cheaper somewhere else. I've been here multiple times and have had nothing but great experiences with this store.

Adam F

Great staff and amazing deals when you shop around. Scored a great deal on an open box GoPro Hero 4 for 130$. Staff is knowledgeable and very friendly able to answer your needs and help you get what you’re looking for. Little pushy on warranty but that is expected at electronics stores.

Matt Stonkus

Prices and selection are good and if you enjoy shopping without staff help or assistance then this is a good spot. Makes it hard to get a camera from the case to buy though :( online ordering may be the way to go

Riley Tsang

The staff is very helpful. They have a wide range of products available to demo. Unfortunately some of the off brand lenses you will have to order into the store to try, but the staff will do that for you at no extra charge. The staff is very knowledgeable with the products and the store layout is very logical. They offer good warranty plans as well. Highly recommended if you are to buy a camera

Andy S

Always helpful, great to talk to, but always check online for similar product prices before buying.

Emily Schutten

Really pushy about taking your email

Jun Lorraine DinoOrtiz

Still number 1 in photography

George Corkum

Very helpful

Explorer Instinct

Worst

E H

Great service, bought a z6 lense and a Roots camera back pack. Both on sale and awesome products. No need to shop around, go here and be happy!

Tom Mills

Picked up a lens filter. Nice personable service

Roger Hein

For me a convenient location. Service always good.

Ruby Ann

I needed a new lens for my DSLR, and my first choice has always been Henry’s. I was researching the best type to suit my needs. I spoke to Jacob, who was extremely patient, and spent a great deal of time with me, discussing how the lens worked. He also suggested a used lens, which was more budget-friendly. I had many concerns, but Jacob assured me the lens was in good condition. Jacob was excellent with returning my text messages, and I have been very happy with my purchase!

Abdullah A

fast service

GRB201110119

Very deceptive pricing. They list the canon 70-200 f2.8 is ii at $2299.00 dollars. They say you will save $770.00 off list price. I've never seen that lens for a dime more than $2299.00 on line. Henry's dose that on all their products. I purchased that exact lens on line for $2199.00 about a year ago. Have purchased items from Henry's before. Won't be going back! Shop around.

Craig Loeffen

Staff is very knowledgeable and helpful.

Christian Thomson

Paid for express shipping, was notified 5 days ago that there was an issue with shipping address - but can't get through to anyone, phone lines closed, live chat can't access orders. Pretty much waiting, unsure when/if product will arrive. If you're going to accept and bill for express shipping please make sure you can fulfil it.

Roland dela Cuesta

Henry's has a great selection, but during this time of COVID-19, often items are not in stock. Thankfully, their shipping policy is good and fast. Henry's prices are very competitive and they have great open box equipment for excellent prices. I got a near mint, open box Nikon Z7 with a kit lens for just $3500 with a bonus $300 gift card. So I used it to save on a Nikkor 105mm f/2.8.

C.K. Lee

Nice to have another player on the photography retail scene in Vancouver, especially one that carries different product lines from the others i.e a wider range of Godox and Magmod. This is also a big space with lots to look at - plenty of gear to salivate over! I ve had to return /exchange a product and it was smooth and easy. They've also been very quick to respond over email so two thumbs up for my customer service experience. My only negative comment would be the lack of parking in the area... be prepared to pay, dropped off, walk in - or go green and take transit :) Also just found out they're opening at the mall near me so I hope that location will be more of the same.

J

Very knowledgeable and friendly staff

Katherine

Thanks to Jacob for the fantastic help with picking out a new lens! He was knowledgeable and very patient as I was trying to decide on a bigger purchase.

Nathalie McFadden

Windsor's Henry's staff always go above and beyond to help me find just the right equipment I need. I've always had an amazing experience here and the staff is super courteous!

Brendan Grogan

The most knowledgeable and attentive staff. Beats buying online 100 times over

Alison Waddell

Prompt and expert service. Good parking right at the store.

Tomasz Cieslik

Awesome staff members, if you walk in, talk to Patricia, she helped me make my decision with my brand new Sony Alpha 7 ii, and gave me a few pointers using her own experience and Instagram portfolio. 100% will come back for any photography needs!

Peter Latocha

Amazing customer service! Thank you Remy for your assistance with research to help me determine which product was right for our needs! Very happy with the results. Keep it up!

Vicki K

Love buying camera equipment at your store. Thanks for the great service and advice.

Tonya Marier

Hands down the best photo printing experience I've ever had. The staff helped me connect my phone properly and everything was completed in minutes. Staff were super helpful and very knowledgeable. I will NEVER use Walmart or Shoppers drugmart again for instant photos.

Sandy R

The most horrible customer service I can ever see ! I called in and informed for a Visa photo. They said they could do it. And i told them its urgent and I will be coming in 10mins. Since I was staying closer. When i entered the store and asked they said the telephone attender didnt inform them so the person who takes the shots just left the shift. Then why the hell they ask me to come?. This store customer is so terrible!

Ravi Rane

Got my lighting equipment from them today, satisfied with their professional and customer service. They helped me with the basics of setting the strobe, flash/soft box and stand.

Paul H Gulde

Experts in everything photography

J.M

The employees don't smile much and can sometimes be impatient too. If you're looking for GoPros and everything DSLR then by all means go to this location. Other than the things mentioned above the store is pretty redundant, everything inside is mediocre and the cameras are nothing special especially if you're looking to spend $1000+ or buy something high end. For rentals go to the downtown location and remember to bring ID and some form of credit card. All in all I would recommend going to the downtown location there's lots more options there and it's probably one of the best places to buy all things photography and videography in Toronto.

Yamaris Maldonado Pérez

Good products. A dream for photographer's but bad customer service.

Jzvic

People are very help full here. Would suggest to buy from them. Henry really improved their customers services nowadays.

Adam T. Wallington

These guys sold me my Canon 80d. Fantastic help and personable staff. I highly recommended. :)

Cheryl O

Expensive

Owais Mangal

A great place to buy camera accessories and quick prints of pictures. Great service. Two thumbs up!

Shannon Hergott

Yayyy!!! Just had the BEST experience at Henry's on Broadway! Thank you to Yann and Andrew for the fabulous customer service! I will be coming back here when I need more supplies, for sure! :)

cy Sawyer

Always curtious and friendly.

Stephen Tadgh

As a newcomer to the city finding a good camera store was key! I came across Henry's one day by chance and within 2 minutes of entering knew I had found my Vancouver store. The sales reps were chill and knowledgeable. One of them even went and got his own camera from the back to show me a product that they didn't stock in the store and talked me through the pros and cons of it. Absolutely wonderful experience and happy to keep spending money with these guys!

Kevin Stringer

Very knowledgeable and helpful staff. Came in with some questions and they were all answered.

Danny Harvey

I had a really great first shopping experience here. Patricia was very friendly and knowledgeable. She made sure I had everything I needed for a first time DSLR owner. I will definitely be coming back.

Bill Nash

Top notch. Was helped immediately, answers and solutions were quick and creative. Walked in with specific needs and walked out with everything I needed. Solid store and great customer service experience.

Miles Raine Events Gmail

Andre was fantastic with his advice and service. Total pleasure to shop here.

Rebekah Adams

Service was excellent, people were really helpful and cost was much less then I expected

Norman Santos

Small store, but very good stock and knowledgeable staff, dealt with Shauna many times, excellent listener and knowledgeable in the equipment and photography.

Hagop i

I think everything they have is overpriced you can find anything they have online for cheaper. The employees are cool they have a decent rental program.

Lane North

Great helpful Guy directes me too cheaper elsewhere and i thought ectremely helpful and nice so thus i purchased from Henry's for that

Dusica Erakovic

Great service, professional staff.

Daniel Rozek

Awesome super service

Alex Collins

Everyone is SO helpful, attentive, and patient each time I've been in. Henry's definitely has some of the most knowledgeable staff in the city. I highly recommend heading there for any camera related needs, including printing. The staff have continued to go above and beyond answering questions and providing camera tips via email. Love love love this place!

Eric Labonté

Great service, knowledgeable staff, very welcoming environment. ????

Feroz Shaik

Fast and excellent service.

Kareem King

Always have what I'm looking for and the staff is very knowledgeable.

The Dogman

Great service from the staff. Answered all my questions and didn't trybto upsell me.

Te Li Dennis Tseng

Helpful staff.

William Laurie

Great place to shop. The guys there know what they are talking about. I'll go there again.

Ernesto Fuentes

Great place to shop! Staff make's all the difference. Attentive and Genuine. Not over pretentious in technical knowledge like some Broadway Camera Richmond staff, or Leo's Camera Staff, or even at London Drugs staff, but instead, key questions they ask to find out what is your intention in what you are looking for to buy, with possible solutions or alternatives in Plain English. Zachary and Ara, are Top quality.

Dale Cutler

I called this location to purchase a Canon Porgraf 300 printer I had researched online. I live in northern BC so we don't have access to stores like this to browse and ask questions in person. I called a few other stores in the lower mainland and didn't get much help. I was surprised when I called the store and the salesperson (Joanna ) actually wanted to help me and went above and beyond to have the printer I purchased ready for my sister to pick up as I could not be there. Top notch sevice! I love the printer as well.

Terri McPherson

Henry's is my go-to store for all my photographic needs. The staff is always friendly, willing and able to solve a problem or make sure I have all the correct information when making a purchase. Every visit to the store is a positive experience!

kilish

I have totally lost trust for the manager at this store and will not shop here again. I'm not going to describe what my issue was because a very brief conversation with customer support lead to an immediate resolution! To be clear the sentiment I'm expressing regards the St. Catherines store only.... I have never had any issues whatsoever at any of the numerous Henry's locations I shop at, but for some reason the manager at this store has difficulty listening and is oblivious to common sense!

nema tresor

Monday at 5 am henry

Stefanie Donohoe

We live in North Vancouver, but I will drive to Broadway to buy my camera equipment because this store and its employees are super knowledgeable and have loads of integrity. I have dealt with Patricia as she is an expert when it comes to Nikon (the camera we use). We love all the lenses, the camera and extra equipment she has suggested. She told us to call if we ever had any Nikon related questions because she is a wizard with the product!

Jessy Tsai

Very helpful staff and good variety of items

Trevor Taylor

Helpful staff. Things there are slightly expensive but also seem to Ave God quality products

D'Arcy Walker

Great service!

Stu Hall (BritHikesOntario)

Saw some good deals online, so visited the store as it is their closest location to me. Wasn't necessarily intending on buying the camera I was half interested in, as it was stretching my budget a little. I was pleased to learn that Henry's matches their online prices (and those of others), including promotions. The lady that helped me, who I think was the manager, didn't pressure me, offered to show me around the camera and let me handle it etc... Online showed that the store was out of stock of the lens I needed to buy in order to get the deal on the camera I wanted... however, turns out the information was wrong, they had the lens. I ended up buying the camera and had a good visit. I'd been once before to this location several years ago. I wanted to take advantage of a buy 3 lens filters get a % off, but could really only find 2 I liked. After seeing me struggle, a sales associate said they'd just honour it on 2 filters. I recommend this location of Henry's.

Tytan Powers

As a photographer it's hard not to like Henry's

John Sisson

Great knowledgable staff

Momo Smudja (Smudja03)

Very knowledge and friendly staff. Amazing products and even more to order in if necessary. Lots of high tech camera gear.

Vic Froese

Helpful, knowledgable, friendly staff. If you don't have money, brace yourself for extreme temptation--there's a ton of fine photography products at this place, and you'll be in deep trouble if you give in.

Don Whittemore

Sometimes you need the high touch experience of dealing with product experts face to face.

Chris Bonnici

Always had helpful, knowledgeable staff that give some great advice.

Roberto Machado Noa

Awesome customer service, staff friendly and helpful. I strongly recommend this place

Joe Palmer

One of my favourite places to pick up camera gear. The staff always help you out with any questions you may have and there is never any rush.

Eric Van

On our vacation to Canada, my mother came into this store looking for a tripod. They helped her very adequately and went out of their way to help her with it. My father had an older tripod that was missing a part. Indubitably, they helped him with it too. Extremely friendly bunch of people.

Wulin Z

Staff very professional and friendly.

Will

Small selection for such a big store. Staff didn’t seem to be very knowledgeable. Slow customer service as well. Can’t compare with other Henry’s I’ve been to.

Sierra Fazekas

Friendly and quick service!

Brooke Cormier

I am very satisfied with the service at this Henry's location. Olivia Leblanc was extremely helpful and walked me through the process of buying my first DSLR camera. She was very knowledgable and fit the best camera to my needs, she even spent the time to give me a quick tutorial on how to use it, wrote down what lenses I should invest in in the future, and found me the best price on the Nikon I was buying. Thanks Olivia!

Brock Turner

Very helpful and knowledgeable staff.

Joe Symchyshyn

Henry's Windsor is my primary photographic supplier. I have had nothing but great experiences with their staff and their service. It's been an absolute pleasure to deal with them over the years! :)

Ghassan Ramadan

Good service,friendly advice.

Huy Nguyen

No Leica ha ha. All other brands are there though

Paul Riley

Great service

Liam Polden

Great place to go if you have any camera needs. The staff are very knowledgeable and they will have almost anything you may need.

Raymond

Amazing service and knowledgeable staff. Paul and Steve are super pleasant. Go find them. I bought myself a DJI Ronin S and they were able to help me locate one and keep me posted with the stock. Def coming back here to buy more camera gear. :)

John McGrady

One of the best selections of cameras in the country. Knowledgeable, friendly staff. Good service.

tyler Morgan

Very kind and helpful had everything I wanted

Wilfredo Natividad

First experience with Henry's they are nice welcoming and always willing to help. Not sure if it was just me but I did not receive the loyalty they are known for. I asked to get a T5i held for me till Monday the person working at the time said she would, called in Monday ready to buy it and well - they sold it on me. The lens I put on hold they were nice enough to hold it for me for 2 more days. I came in a day later to buy it, inspected it and there was major damage to the inside. I left with no confidence in this location, I was satisfied with their customer service, but not their customer loyalty - which is everything. I will be fair and give a 2 out of 5. Loyalty is everything. Just one experience - will try again.

Brandon Williamson

I love this store. I would also have to say that I’m very sad I no longer live in the Niagara Region. I hope everyone there keeps up their great service and has many more successful years ahead of them.

Chris LeChien

Great prices and good selection

Wallis McMillin

I went in today to ask for help in showing me how to use a camera I inherited from my grandfather. Toby was so helpful and patient with all my questions and genuinely seemed excited to help me and show me how to use the camera. As someone with no experience with cameras he made me feel like the made the right choice for coming in and I never felt like I was asking “dumb”questions because of how patient the staff were. I will definitely be back!

Kimberly Dennis (Canadian Badass)

Great service

Vincent Cicchine

Excellent Customer Service! Knowledgeable, friendly staff.

Juan Rene

This store is good. It does what it's supposed to. My last experience there could have been better. I called earlier in the day to make sure they had a specific battery I needed. The sales person asked for the model, when I gave to him, he sounded like he thought about it for a second and replied "mm yes should have lots of those in stock". When I showed up later in the day they did not have the battery. When I asked about it they said this usually needs to be ordered online. So it was a bit disappointing. All other times I have been able to pick up stuff I need there without any problems. Mostly self serve stuff

Jacob P

Best and only dedicated camera shop in windsor

Dan Rizzuto

The worst customer service. Period. They have little to no ways to contact them during the shut down. I placed an order with express shipping, which was 2-3 to arrive…it’s been over a week and not even an email response of any kind. And chatting with them on their chat service online, is useless because they can’t even look up your order. Once my order arrives I will not be buy from them any longer. After the many thousands i’ve spent at this store to be ignored is just unprofessional. A delay would be expected because of the current climate, but taking money for express shipping and not sending it in even double the time is just wrong.

Fadi Mawagdeh

Absolutely fantastic experience. The staff is knowledgeable and aren't pushy. Special thanks to Shauna for all the extra help/savings when buying my gear. Update: while maintain my review above, I feel it's important to note that gear takes a really, really long time to come in.

Brian Africano

Upon arrival I was greeted right away by a few employees. I was also quite surprised how large the store was. They have plenty/wide range of gear available for testing. Store was nicely laid out and clean. I was coming in for a particular lens. Jarrod helped me out a ton. He let me test out the lens without question. While testing the lens Jarrod and another employee let me use them as models! I had a really good buying experience. No pressure. I live in Abbotsford and I'd travel the distance just to shop here. Jarrod was awesome and helpful. A really good first time buying experience.

Jessica

Not happy with the customer service I received. I came in half an hour before closing and asked if I would be able to trade in my Sony ZV1 I purchased from Henry's I didn't even bring my camera, so it's not like I was looking to do it at …

Neil

Sales staff has less than 0 knowledge on cameras. I wanted to get an expert opinion on a few different cameras. The sales rep looked up one of the cameras on the website and quoted me the information I already knew then gave me the price. Why are you employing people who cannot offer even a basic comparison between two cameras. Do not recommend this location for any kind of education. Horrible service.

Michael Y

I love this store. I always get great customer service from knowledgable and friendly staff.

Yesim Yoruk

This location had helpful representation. The parking was good. Selection inside the store was good. Many other good stores in the area so you can do a lot of your shopping at once.

Matthew Wilson

Amazingly informative and courteous staff, help Me every visit and they stock great product at fair prices. OVERALL A GREAT EXPERIENCE!!!

Susan Visser

Very experienced staff.

David Mak

lots to choose camera

Samuel Miele

I've been shopping at this specific location for about a year now, have purchased well over $10,000 total in camera gear. Special shoutout to Remi and Angel who are super polite and always extremely helpful when I have questions, comments, …

Euan Forrester

Wow what a great camera store! It's so nice to see such a large selection of high-end gear in person. Lots of really nice tripods, printers, backdrops, flashes, lenses, bodies, etc. that I'd read about online but never thought I'd get the chance to look at in person before buying. And the staff were nice and helpful. Overall a great experience and I can't wait to go back!

Darwin Allen

My favorite camera shop in the greater Vancouver area for new gear. Open late, very nice staff, no hassles with price matching, and a huge selection of actual stock. I've made a few returns which were also painless. Worth a visit if they carry what you're looking for.

Tiziano “TM Photography” Mammana

I went a few days ago at the store in Broadway looking for a Softbox and relative Stand and one of the guys (Justin Clark) came to me for helping me and giving some tips about the best solution for my shooting and my request for sizes and budget. He has been really kind and professional spending a lot time with me giving answer for all my questions as not professional photographer. Extra thumbs up also for working hard to find the cheapest solution for me instead drain my credi card! I didn't go there to find the deal and save my money but for speaking with professional sales ready to help customers in the massive world which is photography. I will come back for sure! Really recommended .

Bishal Halwai

Good place. Great Customer service.

Jeffrey L (Archangelclk)

Had a very pleasant experience at this location as Jacob Akhtar was able to assist us in picking out a new camera. He was very good at finding out what we were going to be shooting and provided several key things that helped us feel confident in our purchase. Jacob also was able to give us a brief outline of some of the key features of the camera before we had to leave due to time constraints. I would highly recommend this location and would like to commend Jacob for all his help!

Natalie Yung

They offer great customer service in store but when issues happen their customer service seems to disappear. They do a great job with getting you to make purchases but no service after that. Recently made an online purchase of the Canon EOS R and the camera came in a thin plastic wrap. The package was shipped from Toronto to Vancouver. The box was damaged. For such an expensive camera, they shipped it with only a plastic wrap, not even a box! Who knows what kind of damage it did to the camera itself? I emailed their customer service right away and its now the 7th business day, still no response. I used to really enjoy shopping at Henry's but now I completely do not trust them anymore. I'm very disappointed with their customer service when problems arise. How the company handle and care for their products is one issue, and how they treat and handle (or ignore) their customers' concern is another.

Sadaf

We went there to quickly purchase some handyman items for my father in law. The service was great, David was very helpful.

Allison M

I visited a few weeks ago to get some information on buying my first DLSR. Store manager Graeme was incredibly patient and knowledgeable. I was so grateful for his help and input. The store is well-laid out and clean, but the service is always what really matters.

Andrew Byers

As a general rule the staff can answer questions well, and everyone is friendly.

Stephen S.

going to aden camera, because you guys cant simply pick up the phone...

Ali Shadpour

I love the store, its services, and almost everybody that work there, they are great, never let you down if you need information about any gears and they are very helpful!

Jim R

Great refurbished selection.

Sydney Potter

Very helpful staff here :)

Thomas Li

The store was wonderful. The staff really knew their stuff. Would most definitely recommend this store if you are new to photography.

Ramya Rangineni

Staff is very knowledgeable and very helpful..

Ryan Hooper

I called Henry's upon opening yesterday as I'm heading away for a shoot and needed a specific tripod in a hurry. Luckily this bright young lad named Yann picked up the phone. He was energetic right of the bat and very knowledgeable. We got chatting and nerded out on some gear and tech. Also learned that he's new to Vancouver. Super happy to have someone so refreshing here. Henry's Camera Store just got a whole lot better! I'm confident Yann can assist any of your needs. Go to Henry's now. NOW! Thanks for the excellent service Yann! .

Gurtej Aulakh

Bought new camera, Great store and great customer service. Staff is very friendly and very knowledgeable.

Hana Drdla

When I walked in, I already knew which camera I wanted to buy. It had the same sale price as Best Buy but the people at best buy were so useless that I walked out not buying it there. I also had a lense in mind that I planned on buying. Ethan M. was a huge help. He helped me pick a different lense which I am MUCH happier with than the one I initially wanted, and it was actually cheaper. I love that you can try everything out in the store and get advice on how to achieve the type of photo you want, within your budget. I truly feel so much more satisfied with my purchase from my experience in the store, than I would have from an online purchase (especially because I got to try out the lenses and decide which one was best for me). I also felt that Ethan was very honest and patient to explain all our options.

Paola Ricord

This business made me waste my time, the fact was not that they could not do what I asked for, the problem was that I called before showing up at the store to ask about what I wanted and they said they could do it, I come to the store and it’s a different story. Looks bad on their service since they went back on their word.

Spencer Williams

This is the only place in Vancouver that would give me good customer service about video cameras. Ken in particular was so knowledgable and helpful. Whatever they are paying him it's not enough he runs this store

James Noble

I have been buying my cameras from Henry's for the last 20 years and I won't buy a camera anywhere else. Service is always exceptional and so I was compelled to write this review. Today I had outstanding service from Raffi and Scott. They go above and beyond for their customers. 5 stars!

Marty Gervais

I frequent the store because I know I'm going to get professional and honest advice. Stores are all about trying to make a sale of course, and I know that, but the staff at this shop is always interested in putting into your hands the right product, not just any product. They provide valuable advice and guidance and you're willing to spend the time and effort to make sure that you have a clear understanding of the equipment that you're purchasing. They will even advise against certain purchases because they might feel that you have the proper focal links already accommodated in your camera bag. I'm not sure of how other stores operate when it comes to Camera sales and photography but this particular store is the best I've seen .

Adam Koebel

Selection isn’t always as good as I’d like but the customer service more than makes up for it.

Sam Parsons

Awful

Kyle

These guys are by far the best people I've worked with. 10 years ago when I first got my camera they were really friendly and helpful, and when I finally upgraded they maintained the same attitude. I would recommend this camera store to anyone buying a camera.

Nicolas Raoux

Marcus was extremely helpful. He was personable and was especially attentive to our needs and budget. I would definitely come back

Jesse Jee

Great staff very knowledgeable and helpful huge selection of everything you need for photography

Robert Sam

I ordered a used lens from their Ottawa warehouse and it started to take a bit longer than I expected for them to ship it out. At first they just kept saying that it takes x amount of time to prep the lens for shipping but I really needed it for the trip. I suppose Christmas/Black Friday is a bit much for any company. They offered next day shipping even though I chose regular shipping and it came right before my trip to Vietnam. I will need to pick the right shipping option next time... Thanks Laurent D. for making this happen! The guys at their retail location were pretty chill and helpful. Just popped by and grabbed a lens protector.

Rachel Donohoe

Was looking for a standard/versatile lens for my Nikon D60 and I had the pleasure of dealing with Patricia. She was tremendously helpful and ensure what I was buying was within my price range and suitable for the purpose(s) I was going to use my camera for! Great service!

stan beatty

Excellent service as usual! I've been buying all my professional camera equipment from Henry's since 1980! Always satified and amazed at thier knowledgeable customer service! Whether your a beginner or a professional they will answer all your questions, make suggestions and offer some great tips they learned from experience and or from other photographers! They are an amazing source of knowledge! I highly recommend Henry's!!! 10 stars!

makayla eng

Came in to buy a new camera, and met a friendly staff member, Tanner! He was very knowledgeable and very helpful with everything. Very welcoming and great experience.

Colin Gooz

Very experienced and knowledge staff. Always able to meet my photography needs. Great selection.

AVA PARVANEH

High quality products.

micheal kilborn

Great customer service fantastic selection

Bentley Woods

As a person that shoots a lot of video, I would have to recomend henry's they have everything you could need to get started, + More advanced lighting, backdrops, and green screens. Great camera selection, and gream gimbal, steadycam, and tripods.

Dakota Ohori

Excellent, knowledgeable, friendly staff.

Mary Owens

My go to place

Paula

I've visited two times and had a wonderful experience. I came in to find film and camera accessories and both employee's (Patricia and Tobi) that helped me out were very kind and friendly. I don't know much about camera's but they were both very knowledgeable about the products that they were selling me! I was even shown some staff photos displayed! Beautiful pictures!

Collin Yan

I was at the new Langley location and Alison and Marley (I hope I spelt that right) helped me out! I had no plans of buying anything but Marley showed me the printing machine and I honestly thought it was so cool! He also helped explain all the Sony lenses that I was looking at and I actually picked one up! Such great service and customer focus from him! I definitely recommend seeing him whenever you visit! I didn't get to interact much with the other sales staff but I noticed that they were super helpful with the other customers in the store as well. Alison (I'm assuming is the manager) was so welcoming when I first entered the store. She's very genuine and has a great attitude! She even invited me to come back to the store which I definitely will, either to print more photos or maybe even more lenses! Honestly a great first time Henry's experience!

Sojo Mathai

Staffs are so helpful

Frankie Shiu

This is the real review you are looking for. I have been visit this camera shop since they opened in Vancouver. I found that their staffs are poorly trained. Don't expect they are able to give you any professional advice. I bought an inkjet printer from them on black Friday. They give me a coupon for a free 8x10. When I went to the shop and make a 8x10 print, they said coupon is only valid from January next year. I instantly feel totally disappointed. How can they give you a posted dated coupon. I have no choice and just pay for it. There is a lot of choice for camera shops along Broadway. I don't think I will come back to this shop again. I will give it zero star if I can.

Robert Reyes Ong

One of the few Henry's that actually has a friendly staff. They have almost anything you need in stock at this location. Parking is easy

John Dengis

The employees at this location were very friendly and very helpful. The selection is not as good as the downtown location, but more than enough for aomeone in the beginner to intermediate level.

Tony Acosta

I came here to buy my first camera and a guy named Allan helped me out. He was super friendly and helpful. I am definetly coming back to get lenses and lights.

Gerrard Jones

Went to purchase a filter. Staff very helpful

Samara Gogetit

Way better than any other Henry’s I’ve been to.

Ravi Balkissoon

They got cameras

D W Hissem

Conviently located to take all your money so that cat food is your diet for a while... Friendly staff.

Tim Foster

I love this place. These guys are so smart and tell it to you straight. JR is the guy dealt with most recently he was amazing but everyone in the place is great and are bending over backwards to help you get what you want

Hadi Elatabani

Best poutine on Lawrence, grew up on this stuff

John Adams

4.5 STARS VASTLY IMPROVED SERVICE. As a part time professional photographer, I am glad of this location now. Good job on the improvements, Henry's. Their prices are just about in line with every other place to buy a DSLR these days and their staff knows their equipment and are excited to help. You can look at the equipment, give it a test before you spend thousands and get honest opinions. Will be coming back.

Marlon Sidlacan

Called the store to put a Tamron lens on hold and asked if I could price match it with Amazon since they had it for $50 less than what Henry's is selling it for. Just incase the price match won't work, i've added the lens to my cart on Amazon and checked out (now waiting to be shipped). The person I was speaking with double checked the amazon website and said that they would be able to match it. Great! The next day, I drove to the store and asked to pick up the lens that I put on hold. The gentleman rang the lens through and I told him that I will be price matching with Amazon. He goes on the website and searches for the item. With my luck, the lens was no longer there to be found but told him that I have the lens ordered already on Amazon and just waiting on it to be shipped. I showed him the price of my order and explained that the only reason why I put the lens on hold was because of the price and that I would be able to pick it up instantly, unfortunately he showed zero interest in helping me out at all (even though his colleague already approved the price match). It should have been noted on the hold that I was price matching it and how much i'm matching it for. An unfortunate situation that could have been handled better by both employees.

Aaron Seilis

Great store, been going here for years.

Jeffery Artale

I have had amazing help in starting out with my photography from them great knowledge , and friendly service .looking forward to going in this week and getting help to pick upgraded camera :)

Ruth P

Informative

Bill Drouillard

In store transfers take way too long went to Henry in Windsor to buy a 1500 dollar drone they didn't have one but there Oakville store did so they transferred it from Oakville believe it or not it took 2 weeks to go from Oakville to Windsor I could of walked there faster, they really need to address this problem and this is a big problem

Dennis hastingS

Product rich, service poor. ..

Kevin Moritz

Great experience had everything wanted and had some great information about everything I asked about

John Schilcher

Awesome store

Bill Li

Passport photo like animal.

MdnghtDeVert

Customer service is kind of all over the place. Sometimes you can wait and never be asked if you need help and sometimes 3 or 4 people will ask you when you walk in the door. I donr go here often, but each time I have waited to be helped.

グリフィー

Absolute GARBAGE Service. I took my cheap disposable camera to Henry’s that only holds up to 22 photos. Not only did they mention it would take up to 3 weeks to have them printed, but now it’s been about a month and still not one phone call to let me know what’s going on. At least have the right decency to let your customers know whats happening even if your backed up or whatever the case may be. And the older gentleman that usually works most days at the counter is very rude, and I found that he wasn’t willing to help me in my situation what SO EVER. I will NOT be returning to Henry’s at Kennedy Commons Location Again.

Shahzad Ali Ch

Not got a proper guidance

Isaiah Solano

Right off the bat, the customer service was fantastic. The staff has created a safe space for customers to shop in these crazy times. Zachary ended up helping me with purchasing a camera. It was my first time buying a camera for myself and I was very nervous but he was soooooo helpful and either answered questions that I had or went out of his way to find out the answer. From what I could tell, all of the staff were easygoing and helpful. I would highly recommend going here for any sort of camera equipment.

Matthew Chang Kit

Overpriced and not a lot of variety in store.

Gérald LONLAS

Great store with a lot of good gears at good price. The staff knows what they are talking about. They were friendly and helped us to find the right product. Now I am using their printing service that is cheaper than London Drugs.

Kieffer Patfenus

Best photography store still remaining in business. Knowledgeable staff with a decent selection of cameras, lenses and related equipment. Some pricing seems like it could be more competitive, but keeping in mind, there is a cost to …

Genti Kadareja

This store has very helpful and knowledgable staff. Sarah helped me test a camera and answered all my questions. Thank you so much. I would highly recommend this store.

Adrian Tymkewycz

Good selection of cameras, competitive prices (allows for price matching), though the person I was dealing with wasn't too informed about the category of cameras I was looking into.

Emmanuel Joseph

Have been going to the Scarborough location. Great Service. Sumit has been very helpful and has gone to great lengths to explain and address all my queries. Awesome place to buy equipment.

Susan Ewart

Henry's your amazing and your staff member went above and beyond what I could ever expect so I came in from Niagara Falls because henrys is the only place I print out my pictures henrys you always have top quality always 100% I wish I got …

North America foam insulation

Good luck

Rosh Amendra

Lots of great products but the store is kind of messy. Reminded me of a buy and sell store. It was also entertaining to hear in the background one of the sales reps trying his hardest to convince someone that didn't want the protection plan to get the protection plan

Cassandra Vincenzi

The Staff is very knowledgeable about their product. They don't try and sell you the most. expensive product but the item that best suits your needs

Kristy Suik

Great store with lots of assorted equipment for any level of photography. The staff are knowledgeable and can answer almost any question. We always find what we are looking for when we come here.

Gerard Wood

Beautiful store! the team were super friendly and knowledgeable. One of the best camera shops I’ve seen

daM Mad

Wasn't worth driving there ! Waited way to long to get mediocre service for a part they said they didnt have, or not willing to look through their system to find. I'll never go there again !

ckfoxxer

Always helpful and knowledgeable staff. If I want to know anything photography-related, I come here! Also, their pricing is mostly comparative to Amazon.

Patrick Kabanuck

Henry’s was my first time ever being in a real camera store. I almost lost my cool due to excitement when I walked in. The staff was helpful AF and they had XQD cards in stock. Can’t beat that.

Roland Eric

I was cleaning up my camera bag and found this inside. I just had to let everyone know this is my favorite branch in the GTA! This has been my go to location since 2011?. All the staff here are very helpful, knowledgeable and overall fantastic family!

Pattern Nation

Shopping at Henry's vancouver was a great experience! the staff is so friendly and knowledgeable and the selection of gear new and used is great! they have so many options at all price points and take passport photos!! So happy to have this photography resource in Vancity!

Anthony Bernstein

The staff are very friendly. I was attended to by Sumit Pandey. He is very knowledgable and helpful. I will be back.

Morning Light Photography

All of the staff is incredibly helpful, and knowledgable. We always try to buy from Henry's before going to Amazon, B&H, or Vistek.

T LC

" Henry’s has been [a] leading source for the best and newest products for both amateurs and industry professionals, including the latest and greatest in cameras, accessories and equipment for all types of content creators, including drones, lighting, audio gear, printers, repairs and more."

Ian Gore

I have been shopping at Henrys St.Catharines since 2004 and have always found their staff to be super helpful and knowledgeable. They take their time with every customer and make sure to answer all your questions and even let you try out equipment in store to make sure you are comfortable with it. Steve has been my go to person for all things Nikon the last few years and he really knows his stuff. Not only is he super helpful at answering questions but he has real world experience with the equipment and tells you the pros and cons from the perspective of someone who’s actually used it and that makes a big difference to a sports photographer like myself. Before I make any purchase he always asks me what I am using it for and tells me what my options are and the pros and cons of each so I can make a more informed decision which has saved me from going home to look up reviews on-line, and I always walk out feeling like I’ve made the right choice. It’s not always about the upsale or pushing what they have on the store shelves either, if they don’t have it, they are always glad to order it in and most items come in within a few days. One thing I have found that sets ALL of the staff at Henrys St.Catharines apart from other stores is how they remember you the next time you come in the store and ask how your shooting has been going and how your last purchase has been working out (even if it was several months ago). It really means a lot when they remember you and it makes you feel confident in knowing there is always someone you can go back to if you have any questions or concerns. That is something you definitely won’t get on-line or from other retailers that don’t have the same staff on. Having the same knowledgeable staff you can go back to with questions or concerns who actually remember you and check up to see how your purchase has been working out and have experience themselves makes a world of a difference and that’s why I will always be a return customer to Henrys St.Catharines and recommend them to all of my friends. A big thanks to Steve, Bob and Diana who have all helped me in the past. Keep up the great work, I’m sure I’ll be back again soon!

Golden Nails Spa

Staff is very friendly, knowledgeable

Christine Inverarity

Stephanie was VERY HELPFUL and knowledgeable. She assisted me greatly and a few days before Black Friday I purchased a Rebel T7i with an upgraded lens 18-155. I was informed that I could get the Black Friday deal bonus IF ONE WAS PUBLISHED. This morning there is a deal so I called the store. The deal was for the same camera but they said they couldn't give it to me because I spent more money upgrading the lens. Camera was the same but with the stock lens. Doesn't make sense for customer satisfaction ( if I managed the store).

Kite Vy

Friendly staff is knowledgeable but also great with giving photography advise.. Bought a studio back drop set up and recommended an item which is really great.

Sarah P-R

Unfortunately, after several phone calls unreturned (even to the store manager), I do not have any information on a lens that I ordered over 2 months ago. I am disappointed in the lack of communication, and I will be looking elsewhere for my camera needs. Funnily enough, when I ordered, I was told to "pick up the lens sooner rather than later" in an annoyed tone when I mentioned that I didn't live in Windsor. I guess I didn't need to worry about that after all.

John Latimer (Revolution Imaging)

The best place to go for photography needs. The staff are knowledgeable and will spend a great deal of time to help you. Only drawback is they are a little more expensive.

Tony C

Try to reserve an item online with this store on the first day of reopening, got an email the next day that they dont have it even though website says they do, however they will order it for me and notify me once they have it. Never heard back from that sales associate since then- been about 4 weeks now. Guess they dont really care about a 40 dollar purchase.

Justin Marquez

Awesome Customer service, Sumit Pandey helped me in choosing my first camera and was very helpful, friendly and kind.

sunan ramos

I went here with my business partner over the weekend. The place looked nice from the outside but we weren't able to come in. They were suppose to be open but instead was doing inventory. They said to come back in about an hour and they should be done and when we did come back the store was closed. We just wasted our time. It would have been nice for them to do inventory when they're closed or tell us the truth. I'm hoping it's just because theyre starting off so I will give them one more try.

Amod K

They are the best. Super competitive rates at par with Amazon and any other online deal. All sales reps are experts and know technical info well about the products. They are also very friendly. I strongly recommend this place for any cameras or related gears/accessories.

Tarek Mher Al Saadi

Excellent customer service, with a professional team, Merli is a knowledgeable professional who helped us in making our choice, being passionate and patient in demonstration and explanations.

Susan Touw

Great help from the lady at the counter. Good explanations for me (with lots of camera knowledge) and my aunt (we barely knows how to turn one on). Very pleased.

Steven Harnarain

Had a great shopping experience with Scott. Came in looking for specific Lav mics that were unavailable, but Scott was able to understand what I was trying to do and recommend me with equally great, and lower cost mics. Shop is of a moderate size, with a fair number of open box deals worth browsing through. Staff did a good job of trying to attend to everyone while still remaining friendly and carry on interesting conversations. This location's film print Kiosk seems to need service, which is disappointing as there are not that many places that instant print on Fuji film :(

Tim Willms

I made a mistake and called a store in London instead of the one in Windsor. I thought I had called the Windsor store to see if a camera was in stock. I was told yes, one new one in the box. Needless to say, I went to Windsor to pick up the camera but they only had a demo unit in the showcase. I mistakenly thought that this business was doing something underhanded however, they did not. My biggest issue was that I made at least 4 requests for the salesman to call Ted there but he did not answer my request at all until the last request where he said that the store Manager/owner? didn't have a phone. The whole confusion could have been resolved right then and there. Too bad as Ted called me 2 days later and apologized for the confusion despite it being my fault. Kudo's to Ted for offering to make things right despite it being my fault entirely. Unfortunately, we purchased the same camera elsewhere and they lost the sale as a result. Had the salesman called Ted when I requested, we could have resolved this with a win/win for everyone. Perhaps Ted can instruct his salesmen to call him if things like this happen again. Ted was outstanding in handling this and I recommend Henry's in Windsor as a business with integrity.

Nish

One of the best locations for photography and videography related items in Scarborough. The only other option for this type of equipment is Best Buy and their variety is very minimal. The staff are very friendly, courteous, knowledgeable and helpful. They always take their time and explain the equipment, the options available and advice appropriately. The only issue (and not really an issue when you take in as a whole) is that the trade in values are not as high as they could be for used equipment. Definitely highly recommended and will be coming back for sure (as I have been for the past 8 years or so).

Studio Kiku

Outstanding customer service! Thank you for guiding us in the right direction and helping us put together a multi camera video shoot. Helpful and informative staff.

Jignesh Chhatpar

High price but good and friendly employees. You probably get better prices and deals at online stores.

Melody Pan

Big store, selection not the biggest right now.

David Sebaratnam (Proud Cleaning)

Great service and answered all my question be for i buy products

Nick Patel

Very helpful staff. Was asked if I needed assistance right away when I walked in the store. Was able to upload some pictures off my phone using WiFi and print. Super easy.

Taz Devel

We left bed bugs and and riff raff

Shifan “Sheff Deen” Shahabdeen

My go to place for my equipments. Prices wise they try to be competitive as much as possible. The employees are well educated about the equipments and will give you the answer you are looking for compared to other places where they would read off the tags.

Good Alex

Very friendly and helpful stuff

Aisling O'Connor

My boyfriend is a photographer so I've ended up here with him a few times. Undoubtedly the nicest camera store I've ever been in. The staff are very helpful (Mark in particular) but are also happy to leave you be to have a browse. We've also gone in with queries about how to set up a rig or what lighting set ups would be best and the staff are really accommodating without the pressure of purchasing or trying to upsell you. Very pleasant experience, will definitely be back.

Robert Bennett

Just went to the store with my 6week old son to get his passport photo. Lady said wait at the front and she will get it done. Waited 20 minutes without her coming back and she even helped another lady who walked in print her pictures. There was another lady on staff helping the only other customer so they were not swamped. Walked out

Kenny Lutz

Super helpful and amazing staff, I had an amazing experience here.

Peter Pi

You'll find the staff is passionate with photography. Walking into a camera store may be daunting for many new people, but they have the patience to answer any questions. I feel I have a better experience at Henry's than Broadway Camera.

Carlo Teodoro

I've been contemplating on getting my first camera until I decided to just come in-store and check out what Henry's have in-stock. I'm glad I came in the day Mark and Corey were working. They've made my first time experience one to remember! Always will be thankful for the enthusiasm both employees brought, as well as their good customer service. Definitely recommend to ask for either employees. You won't be disappointed!

tedntara Greenway

Lots of supplies and friendly staff

Google Guide

One of the few established large camera stores in Vancouver. A big selection of equipment. They have experts on staff to assist your needs. #LetsGuide #covid #photography

Ken Silva

Was sold the wrong equipment and I went to return it on the same day (Google says ots open untill 8pm). Showed up at 5:53pm and the store was locked up! The sign on the door said its only open until 6pm but it was still closed 7 minutes before closing.

Gary Fowler

Went to look for a DSLR camera today, had one in mind already. The Nikon D3500. They had it in stock and I looked it over and asked a couple questions. The employee answered all my questions, showed me how it works and how to change lenses. Really helpful and nice. I ended up getting the camera along with a 75mm-300mm zoom lens with carrying case and memory card.

George Ku

Nice staff, quick serve

Donny Moore

Great shopping experience. Dealing with knowledgeable staff.

Mohsen Vaseghi

They are not responding to phone calls. Or returning customer calls even after leaving numerous messages. I needed to do an exchange during the pandemic and no one was available to even tell me how I can do that. Now that the 14 days exchange period is past, I am stuck with the item.

Drew M

My experience with the Henry's Scarborough (Scarbs) location has been a pleasant one and if not for my boy Andre hooking me up with whatever it is I need I wouldn't know what to do! This store is a hidden gem filled with wonder so I suggest you take a trip there to get the full on Henry's service many people such as myself have come to expect and enjoy! ;)

Chester Diaz

The expert camera store!

Saurabh Sharma

Amazing staff. Got there 5 min before closing. They stop fully entertained me. I went in there to buy an audio technica microphone plus wanted some details about a micro 4/3 lens, the reps went above and beyond to help me find the best lens for my project. I highly recommend this location and business.

Tom Kares

Very knowledgeable and polite staff.

Nisha Shekhawat

Awesome , I like their instant photo machine and very reasonable price for print photos and I like the accessories they have

Cars Unlocked

Nice guys here a product I purchased was defective and I was supposed to return to the manufacturer. I needed the equipment for my job quickly and coilcoul afford to wait for all the ahippshi and what not so they exchanged it for store credit to save the hassle and keep my work going. Thank you

G. Jones

Good service. Salesperson was knowledgeable and to the point.

Nick Horng

Probably the best camera store you can find in Vancouver.

Robert Graham

New store in a new location same friendly staff, better parking

panther sohi

I Came in with an issue with an camera I'd purchased off Facebook and the dude was super friendly and helpful! Think his name was tanner! 5 stars

Rui Guerreiro

ALL YOUR NEEDS FOR PHOTOGRAPHY LOVERS!

Bob

Great camera supply store . Looks like they have everything a photographer would want .

Trevor Li

Nice place for everything photography. Bought a Nikon D3300 a while ago from here.

Jay Trinh

Friendly, knowledgeable staff. I bought a g7x ii from Sumit. Was very pleasant and thorough. Excellent purchasing experience. Would come again. Highly recommend.

Riz

Probably the best place for a your camera equipment needs. Stephen is my number 1 guy for all my needs.

Hail F

This location had very friendly and helpful staff. They had exactly what we were looking for (a DSLR strap).

Margherita

I came here to take official photos required for passport / permanent residence. The staff was incredibly kind, and while waiting (it took ~10/15 minutes) I could see them interacting with the rest of the customers and was very impressed by how dedicated they were in helping patrons. Price was also very reasonable, short of 17CAD for 2 pictures and a digital copy.

Connie C

I didn't go here a few days ago. I went to the optometrist close by. I have been in Henry's before & the staff was very knowledgeable & friendly. Prices are what you would expect for a specialty store. Not hugely priced & the sales are good.

Adrian Dudziak

I would personally like to thank Steve from the St. Catharines location for all of his help with our companies last order. Steve was very knowledgeable and able to provide some great first hand feedback on the Sony A7S II along with all of his suggested add-ons. Many of the products that we as a company wanted were not in stock but Steve was able to track everything down and have it all delivered on time as promised. We at Captivate Photo+Cinema Ltd. are very happy with our investment into the 4k world of video recording. If you are looking to make a purchase from Henry's ask for Steve, he works in the industry and really knows his stuff :) Thanks Steve!

Mary Fowles

Really excellent service and knowledgable professional staff. I feel like I can ask them any camera question and they are able and available to help. I would not buy my camera or lenses from anywhere else at this point!

Juancho Nobleza

A very well maintained store with many employees eager to help you. I was very pleased with the service that Tobi gave me, He explained everything i asked about in terms of the lens i was trying to purchase. The employees will always be ready to help and the got mad big smiles

Sammy Modaresi

Everytime I go here, I get amazing customer service and lots of attention. I love this place and the staff. Just hoping Henry brings in more filmmaking gear and equipment. But the customer service is top notch. I had an issue with a lens, my goto guy (Ethan) took the lens, put on a pair of gloves and fixed it in seconds, for free!!! Than he proceeded to update my lens firmware and adapter without me even requesting. He also brought his own Ronin S to the store, helped me configure it and play with it for over an hour, just so I can get s feel for it. I've bought 4 apature lights and a few stands and other accessories over the past year. Will be buying some new items very soon. Highly recommend Henry's Scarborough location. I'll always be there loyal customer.

Tharaneesan Nadarajah

Henry's has made buying a camera and all the necessary equipment such a great experience. Sumit Pandey helped me from day one (took me 3 visits before I finally purchased anything). Every time I went, Sumit was extremely helpful and I could tell that the entire staff was very experienced and provided great advice. Now I know why people live by Henry's when it comes to their photography and video needs.

brent phillips

Go out of your way to visit this particular Henry’s location. Awesome guy there by the name of Sumit; one of the best salesmen I’ve ever met. Incredibly informative, yet not pushy; sells you what YOU want to buy. Extremely knowledgeable and experienced. I rarely give 5 stars, but this guys deserves it!

Raymond H Smith

A little on the expensive side but staff service, knowledge and product line... excellent

Sai Kira

The store is very spacious, the layout itself is simple and clean. You can see most the DSLR in the middle section. I am actually very happy henry’s camera open in vancouver. I shop online mostly from henry’s and very glad that vancouver have another option for professional camera gears. The staff is very nice and make me feel very welcome. :) if you are driving there is also a public pay parking in the back or street meter parking in the front of the store.

Fox x

(Translated) Grandpa is very good, but some dogs look down on others (Original) 老爷爷人很好，但有的狗眼看人低

Brianna Bartley

Awesome staff and way cheaper than walmarts instant printer (by about 20cents per picture) amazing quality photo paper options also

O. Strictest

It's amazing that in this day and age, there are still enough people afraid of online shopping to keep this place in business. Occasionally, they'll match Amazon.ca's price, but in most cases, you're better off ordering your equipment from any of the reputable retailers in the US, even with the exchange rate, shipping, and HST. But let's not forget, the place is also a makeshift social club, where shutterbugs congregate to chat about the latest telephoto zoom they bought or whatnot. I know, holding all this inventory costs money. But unless you're a professional having some lens or tripod related emergency, I can't see anything that would justify paying those prices. Even their "special deals" are still more expensive than the regular prices at major online retailers. On the plus side, there's ample parking, and some lovely restaurants around.

Jason M

Just purchased my Ricoh Theta 360 camera. My experience was great. They marched on online Canadian advertised price. I'm looking forward to using this camera with my business clients for Google Streetview experience in order to gain my accredited Google Status.

Jazzifur McE

Got what I needed excellent price, knowledgeable staff

Jocelyn Mongroo

Ive always shopped at Henrys, its my go to place.

Rishi Tiwary

Needs better customer care. Some reps are knowledgeable.

Christopher Ross (rossgiftscom)

Great service, and a fantastic place to sell used camera gear.

Your Mama

They have the Most Unhelpful Customer Service Especially one of the people who work there is unhelpful I told him I want a lens 500 dollars including taxes and he said I have a lens for 545 and he just left and never came back to help me find another one.

Shiva Sharifi

Perfassional stor for buying cameras in different brands like Sony, Canon, Panasonic etc.

Christine Trefalt

Super nice experience. Yann was super helpful even from before I arrived at the shop. He was super informative about the products and just overall kind, friendly and helpful! Great shop great customer service and great deals, totally recommend.

Sukhi Dhaliwal

Very knowledgeable!

Andrew Currie

Not quite as sleazy as the downtown location.

Moop655

This location and all other Henry locations is the best place if you want to buy a camera and camera gear. Very nice staff they're very educated in what they're selling and will give tutorials on whatever camera or item they have. don't be afraid to ask about any piece of gear. If you are not sure what camera to obtain they will help you with your purchase. Overall Henry's has friendly staff would definitely recommend this store for photographers alike.

Jon Makowski

Overall very nice and knowledgable staff but their mark up is just outrageous. They were asking $2,399 for a lens that was on amazon (not on sale or any promotion) for $1,299. I cant justify the price difference.

Rahul Surve

Amazing prices for cameras. Good discounts and service. Great availability of all photography products.

Julia Mitchell

We had a great experience at Henry's. After an initial mishap with ordering large photo prints, they went above and beyond to help us sort out the issue and get the prints (re: three aluminum 20x30 photo panels, so not your normal paper prints) that we wanted. Andrew was extremely helpful throughout the whole process, working with us to figure out what exactly we needed to do and was so accommodating to the situation. He also contacted the print center to talk to them about what had happened and help expedite our new order along. Mark was also very kind and helpful. Dare I say, the initial mishap was worth it simply because we experienced such great great customer service; it made me confident in our decision to get our photos printed there. We definitely recommend Henry's for your printing needs and will be going back to get more printing done.

Alphy Antony

Friendly customer service. Great location for new and used gears.

Syed Aleem

Very good covid managed and great staff. Purchased vlogging accessories.

Sorina “SorGe Photography” Valeriu

Love this place !

Eilea Given

Always great service!

Charles Nemeth

Good store for film enthusiasts. No crowds, but the parking access roads are busy.

Michael Clarke

Why no phone number?? In 2020! Do you expect people to venture out during a global pandemic to ask a simple availability question? Kind of obnoxious and irresponsible.

Andrew

The service at this Windsor location is exceptional. Henry's will price match and provide better service.

Kerrie C

I live in Scarborough and for the past decade, I have purchased 3 cameras from Henry's and a bunch of lenses from this location, no problem. Back then, I'd give this place a 4.5 star. Now, depending on the time of day you could get really good customer service or really bad customer service. Sometimes I will walk into Henry's Scarborough and I know they they are busy. This year, I walked into Henry's Scarborough THREE TIMES hoping to get information on camera accessories for my camera. Because the accessories that i'm thinking of purchasing are pricey, I'd want to talk to someone knowledgeable to ensure that I'm purchasing the correct items for my camera. On my 1st visit in August, I went to purchase a camera, the Sales Associate had absolutely no idea what he was talking about, so I left and bought my camera at a different location (Henry's Thornhill). On my 2nd visit in September, I asked a Sales Associate about camera filters and holder options and I got the impression that he didn't want to help and he seemed a bit cocky and talked down to me, so I decided not purchase anything from him. On the 3rd visit in December, I decided to give it another shot (3rd times the charm, right?). There were 5 Associates on the floor, I looked at each one of them in the eye and neither of them said a word to me. I hung out for 10 minutes and then left. A simple "Hello, sorry, i'm with this customer right now, I will be with you shortly" would have been much appreciated. Because I feel the customer service has gone down significantly, I will no longer be shopping at this location. Instead, I will travel to Henry's Thornhill at Yonge and Steeles as they will definitely greet you even if they are with a customer and Sales Associates there are very knowledge.

Norm Lee

great selection, lots of stock to see and try, friendly customer service. and supports the photographer community with events

Mark Wilkinson

First time visiting here, looked well laid out and had lots on show, but the staff were rude, I’m sorry I approached the counter when you were busy after walking around trying to get help for 10 minutes. Broadway Cameras much better service.

Alex Chan

Was looking for a handstrap for my EOS rp, at the time they are busy with other customers. No problem I can wait and look around new lenses for a bit, 15mins passed still no help. Fine I go pick up the handstrap and go to counter waiting for pay. There is a guy there just finishing talk to a customer so was hoping he will help me next. After he done with the customer and he goes off with other customers. I give up and go next door to London drugs to get it under 5mins. Service is so bad today I feel like to return my EOS rp I got there 2-3weeks ago.

Mischell A

Very accommodating and knowledgeable staff! Had a very pleasant experience here. Highly recommended!!!

Drew Desembrana

Great staff at this location

Alice Scheuerman

This was the best experience I’ve ever had! Everyone was so kind and helpful. I want to thank Tobi and Jarrod especially for going over the board to help me with the camera problem! I would definitely recommend anyone to go to the Henry’s for any equipments. ✨✨

Kajan Ravindran

The best camera store you can go to. I don't frequently go camera shopping or buy lenses but the handful of times I have been to Henry's at Kennedy & 401 the staff have always been impressive. They are very knowledgeable and work to give you the best deal for your budget. The past two times I've visited this store Jacob has been the employee I have interacted with and both times he has shown top level customer service. Definitely a great sales representative to deal with.

Frank Di Genova

Jacob Akhtar Rocks! He was more than helpful and went the extra mile to help me figure the lav mic mystery! Thanks Man!!!

Jennifer Rumble

Helpful!

Gee

Great service, and selection! Nice store!

Kaz Okuda

The staff was friendly but I felt like I knew more about the product I was buying than they did. The prices are good for the items I bought, as I did shop around, but other things are cheaper next door at London Drugs. The selection of larger camera bags is limited. They have lots of smaller sling bags, but only had 3 of the 6 larger bags I wanted to try. One of the items I bought showed up as in stock online but wasn't there the first time I checked. I went back a few days later and it was stocked that morning and only one, so now they are out again.

Shannon Valente

I have lived in St. Catherines all my life and while I have seen the bright orange sign many times, I didn't know what Henry's was until today. I have been scouring the city for a tripod - tablet adapter and they're like unicorns, but today I captured one! It's not very often that you get greeted by smiling employees this close to Christmas but that is exactly what happened. The staff were friendly and very helpful. And bonus! I got coupons for free photos! Definitely worth making it your first stop for all of your photo video and digital media needs! Very happy customer!

VictorMW Li

Been looking forward to having a Henry's Camera store opening up in Vancouver. Went there today and I wasn't disappointed by their product selection and customer service. They tried their best to answer my lighting questions going so far as to setting up equipment to give me visual examples. They also tried their best to price match. Will definitely come back.

Richard Hansen

The Windsor Store is FANTASTICLY helpful. I had a special event I was to be the archival photographer, taking pictures at Carnegie Hall in New York City. Ted K. the manager was very helpful. After telling him what I had to deal with at Carnegie hall he suggested I purchase a Nikon D7100 Body to replace my older D80. He also recommended I rent an 85MM 1.4 Nikon lens. Ted also went out of his way to instruct me on the finer points of the new camera body and how I should shoot manual mode not automatic. To top it all off. The day before I was to fly to New York I was so busy I was not able to get to the store to pick-up the rental lens before it closed. Ted went out of his way to meet me at the store, so I could pick-up the lens. Thanks to the world class service I received at Henry's Windsor I have priceless pictures of my son playing piano on stage at Carnegie Hall.

Phil Chao

Knowledgeable staff, fair prices, good selection.

I Decker

Great store! Very helpful and knowledgeable staff.

Kris Vosper

Excellent, knowledgable staff, and a great store.

Sarah Bishop

I came into this location a while back and forgot to review! Great selection and Lucia was so helpful. The staff are really friendly and super knowledgeable <3

Chris G

Sumit has the best product knowledge and is super friendly!

neilmory

Very honest service.

David Cuervo

Went to print my photos, excellent machine.

Sarah Ragoonath

Always friendly and knowledgeable staff. We never have to wait long.

Kings Of The Web

Very accommodating with a last minute, emergency purchase ( did not have to order online, wait, hassle, etc). Cashier was friendly and efficient. Highly recommended????

Marie-Michèle Morand

Great place to shop for camera gear. Nice shop with a lot to offer. Friendly and patience staff that gives a lot of great advices. Will definitely go back.

Jeremy Hannaford

I have been going to Henry's ever since they cropped up in BC. I went to the one in Langley first before it was unfortunately shut down due to covid. The one in Vancouver does have a ton of options and a bunch of knowledgeable quote who know what they're talking about. One in particular is Marley. Not only does this guy know his stuff, but he's also a pleasure to talk to when it comes to talking shop. I always enjoy going by the store and just seeing what's new and talking with the staff about different gear and tech. If there is a way, I buy my gear from them over Kerrisdale everytime because they are better priced, and even Amazon unless I absolutely have to because I want to support a Canadian store.

Colin Topliffe

Great camera store with a good section of product! Been there a few times and the staff there is extremely friendly and always looking to help!

Scott F. Thompson

This is the worst return camera prices in town, but they do tell you exactly that when you come in. I updated this review because they were amazing at helping me find a new camera even after shopping around all week and I'm very happy with my new camera. I also like the sounds of thier warranty options which dont exist the same way with other stores. The staff here is fantastic, and always trying to help. They just happen to have what I was looking for as well. Just dont plan on returning any old cameras here.

Juan Camilo Buitrago

If You need something for video and photography the You need Enter there, is very Nice, good people, good service and many things for sony, Nikon and Canon

I Z

It is review for online store. Got my money locked for 2 weeks just before Christmas. Still did not ship my lens and it is too late to order somewhere else. They don't bother to answer neither phone calls nor emails. Stay away.

Aaron Sambey

Went in yesterday to browse their sales and used section. I was looking for a small zoom lens for travel since I mostly deal with primes. I was there for approximately 25 minutes and no one acknowledged my existence. No one asked if I needed any assistance or even said "hello." When I saw the item that I was interested in and waited around at the counter for someone to say something - and after several minutes nothing - I decided that I did not want to bother waiting any longer. Unfortunately, this is why ordering online is preferable for many. Hopefully their online store is more attentive.

negin Java

This is a great place that i go for my professional needs, I usually deal with Sumit, very nice guy.

Outdoor Soul Adventures

Checked the website and said the item was available in store. I also did a reservation for pickup as well thinking it would be quick service like Bestbuy. Decided we should go to the store and see it first hand for fit and feel. I did try to call the store ahead of time about 4 times with no answer but decided not to leave a message on their general voicemail. Arrived about one hour before closing, greeted upon entry. The store was empty with only 3 customers. We headed to the backpack section to browse and a salesperson came over, looked but decided to help a different customer in the same section. He walked back to the counter and I proceeded to ask for help. I told the salesperson the bag I was looking for and only then proceed to provide assistance. The salesperson couldn't find the bag in question on the rack and said it might be in the storage area. The salesperson went in search for it because inventory on the store computer said it was there. They did make two attempts at trying to find it. Finally I was offered to have it ordered in. We went through the whole process of ordering on the store computer, but I identified it was my first time here. I stated I want to pay for it now and wait for the confirmation for pickup. Also I had a better price from the competitor which I showed on my phone the website plus price. Sadly, price matching happens at the time of purchase so when the bag arrives in 7 business days the sale could be over. Hence the reason why I wanted to purchase at this moment. Salesperson only put notes "price match". The whole customer experience is uninviting for someone ready to spend $300+ on a camera bag - we did strike up a conversation on what I intended use of the bag. As a salesperson or CSR, it's pretty clear that equipment purchases are of high value. One would think to try and capture this customer for future purchases with Henry's being a boutique camera shop. Lastly while waiting I browsed the drone section which is lacking, but the GoPro section was massive. I'm sure this store will do great based on the location but there is room for improvement in all CSR and SALES areas, which other stores and competitors already have. In closing, I'm still waiting for a confirmation email whether or not the backpack is in-stock or not or even ready for pickup. Update 1: I guess someone at Henry's saw my review about the customer service I had. The person on the phone did attempt to apologize for the concern. I was told they would process the price match and my bag is already shipping from the warehouse and I would get a call on the following MON when it arrives. They want further the discount but it's not the point I was trying to make. I just wanted the bag to arrive and have it price match per their conditions. Update 2: Still waiting for a phone call or follow up when the bag is going to be ready for pickup. Update 3: The bag finally arrived after waiting over two weeks. New issue, wrong bag size. I requested for the 450aw, and the bag which came in was the 350aw, confirmed twice. I'm so done with trying, purchased bag elsewhere. There was never an email which came 24 hours later, I'm still waiting for the email confirmation.

Nick R

Excellent selection of photography and film products. Friendly and knowledgeable staff. Highly recommend their extended warranty program. They have a comprehensive database of information so you don't need to find the receipt, and it keeps peace of mind for expensive purchases.

Phil Vania

Always deal with Sumit as he is very helpful and very knowledgeable on a variety of products. An avid photographer himself he gives you lots of tips and pointers. He takes his time to find out what your needs are and recommend the correct camera, lens and any additional equipment.

Francisco D

Special attention with the customers

Mike Dobsi

Great selection of cameras and camera equipment. Very knowledgeable staff!

Paul Hughes

I came in on my day off. It was really busy, but I got acknowledged right away. Great selection of used gear. Very nice stuff. They now have a couple Leica Camers. Beautiful Places!

Lauren Emberson

I'm so happy and impressed with the service I got at the St. Catharines Henry's location from Lucia and the two men who were working (can't remember their names). I needed a piece of gear last minute and they went above and beyond to make …

Andrea Demers

I went in having a rough idea of what I was after and a rough budget, and not a lot of experience with the particular piece of gear I was shopping for, and staff were so friendly and helpful in offering suggestions.

Biking Barista 76 (Dennis)

I love the place! People there are very helpful and professional! Specially Summit very knowledgeable about camera and giving tips! More power to Henry's - Scaraborough

Ken Macdougall

I live closer to the downtown Henry's but I frequently visit the Scarborough location because of the free and easy parking. They don't have the product selection that the downtown store has, but you can check store stock on their website.

Roger Street

waiting is not rewarding. being told you don’t have what is supposed to be on sale and to go to amazon was rather disappointing. sorry i won’t be back.

Derek Jensen

Super happy about my experience with Henry's in Vancouver, BC! Both on the phone and in person all 3 staff members I interacted with were friendly, helpful, professional and knowledgable. They found a pair of Sony MDR-7506 headphones, in store, for me... a headphone that has been next to impossible to find anywhere due to popularity and increased demand with the current pandemic. They are an item I need for my online music teaching as well as music production. When I arrived, I was very pleased (and relieved) to find that they are doing a good job of keeping both their staff and customers safe. They had me in and back out again quickly and easily. Thank you Henry's, you have a new repeat customer!

RailfanWill

Super friendly and helpful staff.

Céline Verrier-Fletcher

The guys who work here are all exceptional!

Paul Coleman

Ted and his crew are always so helpful. It's more than a camera store it's excellent advice and help.

Gianni

Super helpful and great customer service, Justin went above and beyond with helping answering all our questions. Will be back again.

Mark Smith

Great sales people that are very helpful.

Kim Bellavance Photographe

I am so happy with the service I got at Henry’s! Recommend going to see Ken Cheng there if you need photo/video gear. They have a great selection of cameras, studio gear, bags, backdrops, etc.

Aaron Koscielski

Went better than expected. Had an associate help us with exactly what we were looking for and luckily for us there was an open box of the camera we wanted for around 25% off. The associate realized the pricing on the open box was labled incorrectly, but they gave us the price on the label still!

Huy An

Yeah, if you are photographers/ videographers, I don't need to tell how good this store is. I went to this store a few days ago to buy a camera lens for my job. Paul was the one who welcome me, and he helped me out for all of my questions. I were 100% happy with the lens and his services. Today, I realised that I got the wrong lens however... yeah, it is totally my mistake. I went back to Henry and 50 -50 hope that I can return the lens. Of course, I felt so bad for my mistake, and for Paul. The worse feeling was when he was the one who welcome me again. I recognized me and remember my story which I told him. The return process was straight forward, and yeah I got my money back. I wanna give Paul 5 Star as a thank you for the way he treated me. Well done to him and to Henry. #supportlocal

Mahayarrahh Livingstone

A great camera shop with good selection of equipment.

roble mohamed

Dropped off my film camera to get developed took them three months and received then undeveloped DON’T COME HERE TO GET YOUR PICTURES DEVELOPED

Ivan Arnaud

Good selection of products for the amateur and pro photographer alike

Daniel Clark

Always there to help with concerns. The staff really know the products they sell. And wouldn't let you buy over your head without suggesting classes. True professionals.

Laila Diaz

I was at the store last week to purchase Nikon 7500 kit which was on sale but after a day, we came back and Mike , the staff was there, he’s really nice, suggested to us to buy the body instead and purchase a good lens, which i did together with some accessories.So i cancelled my nikon kit. After over a week of waiting finally they called. I went yesterday to get my order and pay but then i noticed the priced was changed. So i asked the lady, she said she’s the manager, told me that its the kit, i said to her i cancelled it and change the order to just the body but she said she can’t changed the order. I noticed too that her voice is elevated and rude. This morning i came back to return all that i purchased coz theres no sense of keeping the lens without the body. In the receipt it shows her name is Jennifer. I went home so upset and disappointed. Not recommending to friends

Alexandra Schuehle

Excellent, knowledgeable, polite and friendly customer service!! I have bought all my gear from Mr. Sumit Pandey for the past two years and congratulate every customer who will benefit from Sumit's in-depth knowledge, sound advice and integrity. Highly recommended!

Terri Millstone

Matt and Micarthy were determined to help me with a photo printing issue and did not give up until I was happy. Great service- thanks so much to both of you for making an old lady smile on a crummy day!

David Ramshaw

Nice service and decent selection.. store is a bit on the small size though.

Kelli Himann

Very knowledgeable and helpful

Darlene Sloggett

Alway ready to upgrade...

Stephen Getty

Went there 3 times (Broadway store) over a year and a half. The worst customer service I have ever experienced! They seemed more interested in talking among themselves than helping a customer. Left twice after 15 minutes of no help or attention. The one time I was helped the person seemed like she had better things to do. Do some research and buy from Amazon, the service is better.

Coco Why

Terrible service I've ever had. Will never go back to buy anything.

Amberene Chunara

Very kind and helpful staff, got beautiful prints done and super fast

V Karan

This Henry’s has been my favourite camera store for 13 years and I become happier each time I go to this store. I have always shopped with Sumit, he is very knowledgeable and passionate about photography and gives me the best advice and options to enjoy photography. I purchased the Sony A7 iii mirrorless camera today and Sumit made the change to this camera as easy as possible with his help and advice. I am satisfied with my new camera and the service I received was amazing. Can’t wait to visit the store again!

Sam Miller

Wonderful experience! I had so many questions and Sam answered all of them so professionally! Will definitely be returning!

Simon Ross

Super helpful and conveniently located.

Nathan Veenstra

I've been waiting 2 months for a replacement tripod (warranty claim). Was told it should arrive in September and that did not happen. Other stores have the tripod that is on order for me but apparently they don't cooperate with each other and even though I will be close to another store this weekend I can't pick it up from there either. I'll give 1 star because I get supply chain issues during covid but this is getting ridiculous.

Rekha Patel

My sister and I went to the Kennedy Commons location to enlarge a photo of my father for his funeral service on June 20, 2019. Ethan was such a great help during this difficult time. I honestly cannot say enough about the customer service we received from everyone that was working that day. You don’t see that very much these days. I will always go back to this location for my future photography-related needs. Thank you!!!