Reviews of The UPS Store (Photo Studio)

RODNEY MAROIS

I never was treated unkindly Thank you. I also have taken planner pages to be done up they showed me how it will look like when done. I am happy thank you even though the work has not been complete yet. I hope to continue service with them. Rodney M Peterborough.

James Hodgson

I was charged $4.69 to print off a letter-sized black & white PDF since I was im a hurry. Nobody helped me do it so I don't see the need for a 'processing fee' Absolutely unjustifiable pricing. Staples can do it for $0.15! Print FAIL!

Peter Hoven

Friendly and great service. Really helped us out on our trip to Cypress Hills.

Vincent Rouble

worst shipping company ever, constantly a day late and losing stuff

Frank JR Skelton

These guys are awesome. Always take the time to understand what is needed and goes above and beyond with service

Bradley E

Great in store service very friendly

Sledge Hammer

Handy location and good service.

Evan Cooney

Family staff and good service

Northern Dude

have gone in to have things printed, had them quote a price, then tried to add additional charges after the fact. The staff also seemed to have no care about customer service at all. If you go back and read some of their responses to the reviews, you can see just what kind of "quality service" they provide.

Devon Brown

Took their team of people 5 days to deliver one package. Continual visits to my house at 10:00am when I told them nobody was home, phone calls (made by me) with two different reps. One to set up a delivery drop and another to set up the delivery drop again two days later after two more visits when nobody was home. The priority here is not to deliver the package on time or in a timely fashion. If you have an important package, I would recommend using any other company. These people are not interested in performing their jobs at a top level. Mediocrity is the goal here.

joy Wine

Excellent service. Great place

Victor Larsen

Good place to go to if you have to ship something.Inexpensive shipping rates. The service was good even though the place was busy.

Chris Hayes

I always get great service and quality service at this location.

Travis “devrandom” Owen

No complaints. I needed something shipped quickly, they provided.

Raazi Rehman

Amazing service

K BC

The owner here is a really nice guy. I had to mail something and had my 4 month old with me and he was super helpful with everything. Great guy and very professional.

Annette Westgarth

Excellent Service, Very efficient with my documents. Thanks for the positive experience .

Jodi Belec

Fast efficient service at the store . We were at home, when UPS driver, left the note on the front door. He didn't even knock on the door. Maybe just too busy?

Ben Settimo

Great service friendly helpful staff...

jim peterson

Professional, Reliable and Friendly Service. I look forward to using their services in the future!

Lynn T

Update - Fortunately I took photos of the parcel showing the tracking number and have been able to track the item. Which confirms it has been sent and is on it's way. Hope it arrives in time. The parcel I sent via UPS refused to print me a receipt instead said they would send it via email and it would arrive in a couple of hours. The clerks reason was due to the pandemic. It's been18 hours and I still haven't received the email. It was extremely important to have this proof of shipping as I only had 5 days in which to return the item which valued at $150.+.

Roger L

Fast and friendly, thank you.

Song Kim

Staff was extremely nice and very professional. Best UPS experience ever. Highly recommend!!!

Janet Lock

Ups as a whole sucks!!!!

ENG AUTOMOTIVE GROUP

Excellent customer service and very helpful. Thank you.

Andrew Duncan

Mailboxes photocopying look no further.

David Harris

Worst service ever pakage still not here was to be delivered 03/12/2021. Now not till 03/16/2021. Why pay for express service when they can't deliver. Never again with ups.

Mark Coupe

Great at making sure your shipment goes out as soon as possible.

steve partridge

Horrible lazy service!!! 2 orders in a row.... the first time I was in my back yard they pulled up and walked up and put a note on my door and left.... this was Friday June 22nd... the second order I got delivered was the same thing they knocked and left right away didn't ring the door bell or anything... UPS has not shown me that they care about the customer receiving their product... Also if you have a drop location written down on the sheet why would you leave the town before dropping the package off... Makes absolutely no sense to me ... I will probably never order something that uses UPS ever again.... first and second time I have been unsatisfied in every way possible with the delivery and even while I was on the phone with the lady the first time, she wasn't even listening to me.... So I didn't even bother trying to call this time around.

Clair

Absolutely terrible, I would never go here again, the customer service rep was talking on the phone the entire time and not helping the people in front of him, then he lost it at me when I tried to use a machine and treated me like a child.

Kanadsky Victor

I sent phone to another country and we double-checked in there rules that it can be sent to person neither business. When it came there they refused to give her the ohone as it had to be sent on company.... I wasted 200 f..g dollars on this crooks and they gave me 0 back! Waste of time waste of money dont dont use their service

Joe Newbery

Poor explanation of shipping requirements and service.

Brian Barks

Website says open , drove 1/2 an hour to get here to find out they are closed. Tried to call using the number on your website and a recording tells me it’s not assigned. Not helpful in anyway

Janice Miller

Store is clean and nicely laid out, staff is friendly, and helpful

Michael Morritt

My package was sent from this location in Peterborough and arrived in Europe broken. I had insured the delivery, so when it arrived broken, I prepared for a long battle with the insurers. However, the staff at the Peterborough UPS went above and beyond expectations to make sure that I was reimbursed as quickly as possible. They communicated with the UPS team in Europe and arranged everything, keeping me informed every step of the way. Within a few weeks, I had the check in my hand. I can't thank Nat and his wife (I never got her name) enough for their diligence. They never beat around the bush, they remained accurate and courteous throughout the ordeal and in the end turned a painful experience into something positive. I should add that the damage wasn't caused by their packing - it was on the European side that things went pear-shaped .... literally. I would recommend this location and use their service again.

R. James

Great service

Pat Purcell

Good service.

Salvin P s

(Translated) Theft (Original) Goid

Magdalena “Mags” Stoeva

Hours of operation are getting better, slowly and painfully

Landon Berger

Friendly staff and they get the job done

scott ward

Good prices and friendly staff

kishore ml

Lovely customer service! Nevin is excellent and very helpful 5 start service

Pat Foskett

You must bring the UPS bill with you even if you never received it

tripolitan

Reviews are for this particular establishment. Don't blame a stores if your UPS app failed or package arrived late. The service at this store was excellent, they patiently helped me fill out customs documents weigh and ship out 11 boxes to the US. Thanks Mike.

Charmaine Semon

To Whom It May Concern I especially wanted to acknowledge Ali Waqar and share my customer service experience. His customer service is outstanding and rare in today's marketplace. His manners are very respectful. His energy is very calming. He's generous in helping me navigate through technology to then email PDF files to my clients or personal matters. I have always gone to Staples for all my administrative services. Since going to UPS Store #341 I have not gone back once to Staples. Staples prices are also higher. It's all because of the quality of my customer service experience. It is a pleasure every time. Thank you Ali!

Lauren O.

I paid (in my opinion) a lot of money to send a small package from Kamloops to Vancouver and was assured it would arrive by the following business day. They keyed an incorrect postal code into their computers and now the package won’t arrive on time. For the high amount of money to send something so short a distance, I expect it to be reliable. Disappointed. Update: the location has emailed their regrets and told me they hope I understand that errors happen (especially over the holiday season). I appreciate that they have taken the time to send me a message but the package is still yet to arrive. Second Update: the package has arrived (better late than never).

Derek Dwinnell

Friendly staff and pretty low prices make collecting a breez_e.

Gracious

at 6:15pm, on December 18, 2017. This female employee of your facility was trying to deliver a parcel to my house. She pounded on my door so hard almost like trying to knock the door down!!! absolutely rude and very impolite. When we ran to open the door and she came back to the door after she had assumed no one home, I told her that she should not have had to pound on the door so hard, she stared at me with a very unfriendly and angry attitude... This one should get some training on customer service, otherwise, she is damage your company's reputation of good customer services.

phil h

Good service

rosalie bala

Had to return an on line order and the person who helped me was most obliging and helpful.

Murray Martin

Helpful, friendly and safe service during this time of social distancing.

Julia Katsivo Carter

Wouldn't pick up the phone. Unable to deliver one package as address could not be found but no problem delivering all others to the same address.

Erica Mallat

Slow and rude. Unfortunately this is the pick up location whether you want it to be or not. Would love an alternative option. Serious lack of parking - it's all on-street only and paid. Why would you place a pick up center without parking?

J Oli

They are okay. The one day they were out for delivery, I got a email stating I wasn't available and to go to the store for pickup. We checked and we saw the UPS driver drive by without stopping and no one approached the house 30 minutes before and 30 minutes after their drive by. Another instance with this store is when I had to pickup a cell phone I purchased from rpgers and they assured me they didn't have the package until I pulled up the email and then started calling UPS and they found it. Other than those issues they have been pleasant to deal with.

Marcus Elia

These UPS Store franchise holders are attentive and knowledgeable, with reasonable rates for high-quality colour printing. I want to say that I was able to log in to my Google Drive account and print off some posters, but truth be told they just did it for me! I logged in, selected the folder to print from, and voila. They printed a proof to show me, then printed beautiful posters on good quality paper, directly from Google Docs. Just remember, it's on you the customer to make sure that you are fully and completely logged out of your Google account when you're done. NB: With all due respect to the owners of the UPS Store on Charlotte Street: If a frustrated delivery customer (like me) wishes to leave a Google review for UPS in Peterborough, this is the only place they can do it. At the time of writing there is no way to select 634 Neal Dr (i.e., UPS Customer Centre) in Google Maps. Until Google approves a request to have 634 Neal Dr added to Maps as UPS (like I did), you should choose one of the delivery or logistics locations in the Greater Toronto Area (like I have done). Let's keep the reviews here about the UPS Store!

nix

Called to confirm they had my apartment buzzer number, was assured the driver did. Have been told multiple times now that there's been an "attempted delivery" when I've been sitting at home (instead of running errands) waiting for said delivery. No slips left on my apartment door or the inner doors of my apartment complex. What's the deal? Calling was no help.

Hmx A

Very professional and supportive staff. They are working for the people even in this hard time. Highly recommended

Tracy

I had to shop last minute family gifts and Jay and Nat took great care of me. Great service

Mansoor Ali

This location does not adhere to advertised business hours and highly unreliable. Avoid if possible.

K Howard-Kowalchuk

I've always had great experiences with the staff here. Super friendly and helpful. They get things done quickly and with a smile. Often go above and beyond to make everything work for us. The owner is definitely less than friendly, but he does a good job, and hey - isn't that the point? Not everyone can be sunshine and rainbows. Always where I go when I need to ship a package in Orillia!

Colten Todhunter

Good old ups owls

Sam P

Great Service and Products. Very happy move from Canada Post, with a physical address you can use for government entities!

Alex Passini

Very good service, friendly staff and they also have mailboxes.

Trevor Merritt

Incredibly helpful and polite. I came in with just a box and a number, and by the time I left, my box was on its way and I was a happy man. Great job!

Sarah Mourning

The staff are very helpful and just as friendly. It's a MA and PA shop. They have everything you need.

Jessica A (Jay43135)

Slow service, poor personality, and obscene prices.

Robert Riley

While I found the staff pleasant enough, I wouldn't describe them as particularly "professional." I was dropping off a UPS courier item and, while in the store, noticed a selection of paper / card stock available for single sheet purchase, so I looked through those and bought a few to try in my printer at home, and I also asked about their large format (poster) printing when I noticed they had such a printer - unfortunately, I'm told the printer is out of service with no known repair date - if there will be one - as the printer cannot be repaired in Peterborough and would require the franchisee having to load it in his car and drive it to Toronto.

Desirée Massey

Friendly employees! Great service everytime!

Katherine Chermesnok

Thank you so much to Waqar! I live in BC and needed 2 large items sent to me. He picked up my items in Oshawa, packaged them, sent me pictures of the packaged items and then shipped them to me. It made my life so easy :)

Gopnik Tomek

Great alternative to have in town during Canada Post strike. Guy at the front counter actually knew what he was doing as opposed to local Canada Post

chinmay gajjar

Best ups ever. great customer service.

Linda Fecteau

Friendly service

Kevin Costain

You have to understand, I'm a little biased. I've been a customer of this store for many years, even through ownership changes. There is something that's always constant - through the good days and bad days - that you can be sure you'll be taken care of. Sometimes, yes, I need to be a bit more patient, but they have been there for me as a mailbox holder, as someone who ships occasionally and uses their fax and printing services when needed. If you find yourself frequenting this store, you'll learn that all are very friendly and genuinely want to help you get things done. This is a local business that does local business right - the kind of thing we're always saying we should support.

Gabie Hdz

This UPS store opens on time also their customer service is great, and fast. It is easy to track your shipment because they send you an email, and you don't have to worry about calling. Finally my shipment arrived on time and on the date they told me in the store.

Bruce Dobie

Very pleasant , helpful knowledgeable staff .

Leeanne Smith

Very friendly. Always have good service.

Nicholas Nadon

Great cusomer service! This guy kept the doors open an extra 15 mins after closing just for me and rerouted packages for me.

Jason Tucker

Fast painless and friendly staff.

Syr Christian Andrews

Been with them for over 15yrs. They provide great services for postal and small business needs.

Ty Thomson

Us or Canada they can't get it straight. They wont let me track my package because my numbers dont exist. Didnt understand my local ups reception so no help there. Online and delivery notice conflict say it's being delivered or it's at the access point which one is it? My choice ups wont accept my email... my basic email doesn't allow me to create an account for a package they don't even know the location of. Waste of my time, no one else can receive my package so I stay home waiting.

Maggie Ball

Offered more services and help with business. Post office should smarten up

CiK Galicja

Thank You for making professional looking business cards form me at such a short notice

Laura Evers

Alfred and Chelsea were super helpful in getting a proposal printed, bound, and shipped for me. As a client based in the United Sates they could not have been more responsive to my inquiries. I will definitely be using this UPS store in the future!

P Tweedie

Excellent service at this UPS store. They helped to package up my items and didn't charge me for the box or packing material. Staff were very friendly and helpful. When they accidently over charged me they call to tell me and gave me the refund. Thanks for the great service.

Joe Nimens

Good Services . Good Prices.

Stephii-Chu McLeod

My Husband had an expensive package delivered today, they sent it to the wrong house. Luckily our neighbours were kind enough to bring it to our house. The package had our address very clearly written, and they still failed to deilver it to the right house. Very poor service. Would not recommend.

Tyler O'Brien

UPS is a terrible company. They do not put any effort into attempting a delivery and will often just leave one of those "We missed you" papers on your door without ever even knocking. And even if you do manage to get a shipment from them it will probably be damaged (like a computer monitor I ordered online; they destroyed it.) Use any other carrier. UPS is not trustworthy and they don't care about you or your shipments.

REVSquared Business Growth Agency

My go-to store for my business shipping needs. Top notch customer service and I can count on them to package up my products for shipping. Worry-free and headache-free service. That's exactly what I need to run my business.

Angkhana Saengsawat

It’s reopened. Check the update, there is no phone line yet but you can email. It’s quick response. Just pick up the package today

Ben Lalande

I feel like this place needs some better ratings because it's a UPS Store it does exactly what you'd expect it to. Knowledgeable staff, it's the only UPS Store in Peterborough and it does what you want it to. Take a few seconds to read online and check out their hours and pricing and you're going to get exactly what you need. No drop-off box is a bit of a bummer but it is what it is in Peterborough. Great service thanks for shipping my packages.

Fox Mulder

Man, I hate UPS so much. Everytime all the time the screw your orders up. I was supposed to recieve my parcel yesterday. I literally sat outside from 12 noon until 6 at night by the front door waiting for this parcel to come. Then I get an email that says... This package is being held for a future delivery date. / The package is being held for a future delivery date. It still says that noon the next day. So I wasted a whole day waiting on this and now it is still not coming. So i'm quite miffed about this. UPS never gives you estimated delivery times either. Could be anywhere from 9am up to 8 or 9 pm. If you miss the delivery which happens more often than not, they only give you one more chance before sending it back the person that shipped it. They never ring doorbells or knock either. Just stick a note on your window and bolt. Which is why you have to literally wait by your door until they come. .... and then they never come !!!

Elvis D23ca

Excellent job ups

David E

Good location, very friendly staff helped me get my package ready to send and was able to do a couple quick printing jobs with a gate fold. Highly recommend.

Kaylen Gorgchuck

Go with another courier if you actually want your package delivered in time.

oluwaseun abass

Good service

Brittney Villa

This company is ridiculous. Go for a different one.

NicholasMabee

These idiots in the review section cant tell the diference between The UPS print shop and the actual UPS warehouse and shipping. Most of these reviews dont apply to this actual location. I have had good experiences at this shop.

Dustin David

Fast service but messy store and hard to understand the staff

Katlyn Fischer

Went in to ship a return today and the staff member who served me was incredibly helpful and efficient. Excellent service, would recommend.

Pam Koenig

Great service, attitude also nearest place to by stamps and mail just a letter or anything bigger.

Emily Mihok

No Drop box for after hours. Very disappointing. -Edit a year later, as I only saw the owners reply now.... The reason for my visit- Website for this location listed a drop box "open 24h" so I drove an hour to drop off a package before leaving the country and only to find no drop box. Upon checking the website now, I don't see that advertising, so thanks for fixing that.

Joyal Mecwan

Great service and friendly people. I would sure recommend this place for any currier services! Keep it up guys.

gord bulmer

I have had a lot of things sent by UPS . Some sent to wrong address.Some opened and delivery person very angry because he had to wait for us to go down to the lobby. These are not nice people.

Timmy Twister

Brought a medium-sized box to return to Wayfair, with pre-paid label. It was untaped and needed some packing material, because I thought UPS may have certain specifications about that. I was told that UPS would charge me $8 "for packing". EIGHT DOLLARS to dump a little bit of styrofoam popcorn in a box and slap a piece of tape on it! So I had to go home, pack & tape it, and bring it back. Pleasant staff, but bad customer service policy.

Christopher Michael Spain

Employees are quite happy to help. Service prices are a bit all over the board. Place was a bit overcrowded with parcels and equipment. They could use a room for kept parcels. The signage is old and dusty.

Karma Sucks

Great

Dennis Monague

Went in today. Guy behind the counter had the personality of a nat. When I started to ask if I could pay my UPS bill his bland and somewhat condescending tone was "this isn't UPS". Despite the sign that says otherwise. However I soldiered past that and asked if I could send a package, which I had in my hand. Only to receive an arrogant "you need a packing slip" response. I said I believe it is right here, only to hear "you have to take it out of there", in the same arrogant and condescending tone, which I was actually in the process of doing. I picked up my parcel and headed for the door at this point and advised "I'll take my business elsewhere. A little customer service would help." If your job is customer service, perhaps a personality should be a prerequisite in the job description.

Ron Wheeler

This delivery bad no hitches

Gayle Wilson

Manager is incredibly unhelpful and unpleasant. Don't waste your time. The store is a mess. We drove to the UPS Store on Alliance in Barrie. What amazing staff and service. I would do the extra 25 minute drive every time.

Karl Burrows

Bala at UPS 341 went above and beyond for me. He arranged pickup, packing and shipping of an item for me going to Charlotte, NC. He was in constant communication about the status of the pickup and shipping. The item was well packed and arrived at my location quickly. I can't thank Bala enough for what he did for me!

Evren Comeau (FlamingGuardian)

Was sending a package across the border for the first time to some friends. Not only did it make it there safely and quick, but the lady managing the desk was extremely helpful.

Ryan Herter

Are you flying South for the winter, are you working out of town, maybe you have secrets... Either way UPS is the answer, get your mail mailbox today and enjoy the wonders it brings. Just imagine relaxing under the blistering hot sun sipping your favorite drink enjoying every moment feeling that excitement explode inside bringing you pure warm comfort all while your mail is experiencing blizzards and the devastating -50. Leave your mail to the professionals at The UPS Store your mail is just one call away.

Ram B

Best service and thanks a lot

John McQuarrie

No knowledge on international shipments. Unhappy and disgruntled worker wwould have had a hard time negotiating a french fry order let alone a $10000 shipment to Japan.

Martin Reeves

Great stuff for all sorts of projects

Cory

Always a disorganized mess at this place, boxes and stuff everywhere. Dropped off a package before cutoff and they just forgot to send it out. Was told package would be delivered next day but never even left the store.

Jason DeValadares

Quick easy drop offs if you've already got lables on your box.

Christopher Smith

Always positive shopping experiences shopping here. Fair prices and helpful staff. Pretty much all the poor reviews are people not understanding the difference between this location and UPS the shipping company itself.

Jeff MacLeod

Great customer service, been treated well every visit.

Brandon

Sent my order back to america after being on the phone with them for 3 days.. never again UPS never again...

Sparky Mahoney

They won't give receipts at this store.

Zara Lunden

I have always had great service from UPS. I will always call them first to deliver my packages.

Juno M

im currently waiting for a package and my dad says he saw a ups truck came but they drove past our house since no one was home

BRIJESH DABHOYA

Shipment never attempted to Brooks And status was changed to refused And ups customer service had no solution for this. In fact they wanted me to call sender Why would I reach sender when the mistake was done by UPS guy, and when I asked the guy on customer service number to let me speak with someone else or senior He kept my call on hold for 1hour 45 min no one showed up Very disappointing service, would try not to use ups ever again Thank you for wasting my 8 days.

Sean Patrick

$2.50 per print for an 11''x17'' poster on 28 lbs. crappy paper is entirely unreasonable. A $4.00 "processing" fee to take a file off a usb drive is just non-sense. Do not go here.

Neil LaPointe

I needed last minute wedding invites for some of our older guests as they do not use email. It is a last-minute covid wedding and these guys came through with the printing. Very fast, great quality. Definitely a better option than staples for last minute double-sided glossy invitations!

Dieter Noack

Since there is new ownership at this location, the service has greatly improved and I would recommend their service for all the products offered. Printing I had done was exactly as I wanted it done and any changes were peformed right on the spot.

Jennifer Richardson

They'll try to get your neighbor to take the package they're supposed to deliver. Good luck getting it then. Poor service. Go with any other company.

Ian Gutjahr

Great place!

Jamal Abdul Nasir

It was a good experience.

liz campbell

Great service

Robyn C. Quilico

Always a great experience with Ali, Wagar and Mike. They really go above and beyond to help out their customers.

dan burd

Great service. He went beyond what he needed to do in helping me with my situation.

Kathleen Gracci

The young boy (Amit) was really helpful. He answered my all the questions plus helped me pack all my materials and ship it out for me. Thanks again.

Penny Dulmage

Send it here

Jan Kubbinga

I had a parcel that I wanted to send to Kitchener from Oshawa...the young man there was so helpful..and did advise that although they weren't guaranteeing delivery..they had not had any delivery problems. I sent it out on Tuesday at about 11 am. and it was received by our son in Kitchener 24 hrs later. I've used this location before..when our daughter lived in Edmonton..and I didn't realize (at the time) that I wasn't sending her Christmas presents with enough time..the UPS team here in Oshawa and in Edmonton made sure she got them in time for her first Christmas away from home...KUDOS to UPS.

Doug Rambold

Terrible delivery service- I have packages delivered to our house the last 2 months & they leave them outside on the ground in front of our garage !! No knocking on door to advise me the parcel has arrived- just leave it on the ground in all kinds of weather!! And I pay for this delivery !!

Faiqa Tajammal

Great customer service, very friendly staff. They were very helpful. I had the best experience ever going to that store. My best wishes for the new owner and his staff. Will definetly go there again.

buttonnose035

Unreliable ,uncaring and rude. Terrible service and shouldn't be allowed to be a ups depot.

Therese Jubran

Everyone at this particular store are excellent that includes the service and friendliness, they make you feel at home, will always use this UPS store, thank you Mr. Petersen

Joey C

Terrible! The UPS app notified me that my package had arrived the store. When I went in, they said the driver had not dropped it off yet!

Jason Bye

Great service and good technical know-how. Fantastic service with an attention to the most economical way to get what you want. Great technical ability on the computer to fix or enhance anything you bring in.

San

Very helpful staff. They call me when the package was waiting for pick-up. Great overall experience. Keep it up fellas!

Dan Miller

Great service

Jasem Khan

Great service ! My work was done promptly and fast. The new owner was so accommodating.

Riker Altvater

Worst delivery company!!! No one is helpful. They have no idea what they are talking about. Everything contradicts the notice they leave on your door

Lisa Kumprey

Very helpful owner/staff. Friendly and a pleasant environment. I needed to print out printing label for a return to Amazon. So I had to forward my email to them. It was quick and easy and reasonable.

Enrique Letkeman

Good service good service

Jeffrey Bright

Best ups store

Jake Ess

What a nightmare when calling about parcels. I cant call the store. The number is some ups operator in the states. Not useful!

Basketball 101

I got told my parcel was coming in today but it did not...... I called them 6 times about this they said it's out for delivery etc now it's 9pm and these liars made me stay home all day. Worst service ever

Aliesha B

Hours online & right on their door say they open at 9am. It is 915am & the doors are still locked and no one answering the phone. Unprofessional.

Marko Gresak

Very helpful and professional. Answered all my questions. Thank you Hayley for all your help. Your a life saver.

Sabrina

Best service I have received at a UPS store. The manager is great and extremely helpful. I have recently moved to Collingwood where the store refuses to deal with Waybills. I'm missing my old store in Orillia!

Beverly Buchanan

I go here quite often to have documents printed, scanned or faxed. Chris (and the other employees) are friendly, knowledgeable and do their best to help with whatever you need. Also, super easy for returning items to Amazon or Wayfair.

Joe

Not happy. Lost my parcel and now screwing me around for the insurance. It's been two months and still just getting the run around. Stay away from this place if you value your parcel. That's been my experience.

L H

The driver that successfully delivered my parcel on Feb 13 at about 10:30 is one outstanding employee. I am 11 hours away and was able to let him into the building (phone is forwarded) and he even phoned back to say that it fit under my door. This is true customer service. I don't know who you are but THANK YOU.

Our Forgotten Youth

Geoffrey is the man and I'm not scared to say the female owner is super beautiful. Sorry I know that's not very professional to say ,but it had to be said ????

diana ansell

Wow wow wow 100 percent for excellent service.

pam durrell

Went in to get something printed. Dropped what he was doing an did it right then. Very friendly will go back for sure thank you

Christina El

Quick, patient and get the job done.

Tamara Smolne

Didn't even wait ten seconds for.me to get to door called dispatch immediately to have him come back for the damaged goods and and patched thru two people and 20 minutes ,,,, hoe.can they not have contact with their drivers ?????

Robert Mccall

Most have said the same thing regarding the owner or manager he is pretty short and rude to customers. I dropped off a parcel and it vanished.... hmm... lots of excuses from the store ..... I would recommend you ask for a receipt that you have dropped your item off. I would really hope that UPS head office starts to review it's partnership with the owner.

Caroline C

Could definitely improve customer service. Manager has been unpleasant every time I’ve dropped off a package.

Jen Dwyer

Swearing under breath while serving a customer. I was told that they didn't have time to send my package.

Delaine Payton

Fast pleasant service

Shane Teague

There is great value in the service they offer. They even lent me a dolly for the heavy boxes I need to take to the care. I am very provide an excellent service beyond expectation.

Knowwhere Boy

I don't have a particular experience with UPS in the past. but the package that I was to recieve today didn't show up. the first 2 attemps by UPS was mainly my fault for not being home to receive the package. But the third time was horrible, I was home all day and was expecting UPS delivery at around 3:00 pm today. UPS showed up but I did not hear any knocking on the door or the sound of the door bell ring and UPS just left a note on the door that said "this was out final attempt". So I guess the package is ought to be return back to USA now. the rating I gave is solely based on today delivery. PLEASE do look for a door bell before you guys left the note. Thank you so much

Jacki Gallagher

Always helpful and quick to answer questions.

Mark S

UPS....what a joke. On hold with their call center in the Philipines for 33 minutes and no body there has the intelligence or power to resolve the issue which was caused by their representative giving me the wrong information earlier in the day. They also claim to have no ability to route a call back to north america where I hope resolution to the pain they inflicted exists. I spoke to 3 people in the Philipines, Mikie, Ami and Maynard. In frustration I called the local Peterborough who I swear answered the phone "the beer store". She said her name was Jay and also said she had no number to contact anyone in north America or the Peterborough distribution center. SHAME ON YOU UPS.....Too cheap to hire a call center in North America and then hiding behind offshore ineptitude. SHAME ON YOU

Talinder Grewal

Staff is really friendly

Zymal Aamir

You need this UPS store in your life! Seriously, you do! You walk in, and you feel like part of the family. Everyone has been so nice and so helpful, every single time I'm in this store. If they are busy, they still offer the same over-the-top customer service, every single time. Even if you don't live in that area, I would drive out of my way to go to this store... they really are that good. The New owner waqar Ali is Amazing.

Noah Phillips

If I could give no star I would attempted to ship an affidavit express next day still haven’t received it A WEEK LATER. Absolutely furious I have plane tickets bought and hotels booked but now I must cancel everything because they lost my package twice. DO NOT USE UPS.

Crystal Metz

Friendly and helpful. Thanks!

Lisa Lee

Manager is extremely nasty and rude. I thought it might be a one off but nope, same nasty manor every time I go in. Disgusting way to treat the people who pay your wage.

Ellena Francey

Great fast services.

Cathy MacDonald

We had hard to package pieces to ship, and staff carefully wrapped and boxed it all for us. Great service, many thanks!

April Selmo

Excellent service! The best UPS store I’ve been to so far. The owner is so friendly and helpful along with his competent staff.

Gene Sabatino

Great service at the Oriliia location. Friendly and very helpful! A time sensitive pkg arrived without issue. Kudos to UPS!

Mariah Melchior

Horrible customer service!! Wasn't greeted at the door, super rude when I explained my situation! Put my package on the counter...didn't even say bye or have a nice day.... NEVER USING THEIR SERVICE AGAIN! Rude, rude, rude!!

Michael Hunt

The staff of 1 person was very helpful, friendly and timely in dealing with all the customers

Dave Paul

Useless company!!!! Every time we use ups our package is either damaged so badly we have to return it or doesn't show up on time. I stayed at home all day waiting for my package only to be told at 8pm that the driver couldn't find our house so I would have to wait around tomorrow in hopes that my medical equipment might show up at some point during the day. Fed ex guy found my house without any problem. Pizza guy found our house in under 30 minutes!!!! Ups you need to do better because you couldn't do much worse!!!!

Ian Gillespie

I love these guys. Very helpful and friendly.

Natalie Metz

Terrible service. I had the lady call me over to help me, try to cram a expensive parcel into a small box with no covering and then go "Oh i have to leave, he'll help you" and left right in the middle of helping me!! whats more important than me giving money to your company? Never again. The man was also not helpful at all.

Amarjit Kaur

Sent documents to India from this locations in Kamloops. Staff was excellent and very helpful. Goes extra mile beyond expectations. Will definitely be recommending this location to everyone.

Veen Aldosky

Have had occasion to use them twice and both times they were amazing! Especially with rush orders - once actually held truck for me. Hayley thank you!!!

4vrceltic

Take waaaaaaaaay too long to deliver parcels!

Susanne Dupuis

I would not recommend this specific store. In May 2019 I went to the Peterborough UPS store to ship important inheritance items from Ontario to BC. I had telephoned previously when in BC as well as dropped in a few days prior to bringing items to the store with it highly recommended that the store pack the parcels in order to avoid breakage or damage. Following that advice I brought all items in to the store using the stores packing material as well as the staff to put the parcels together. When asked about shipment protection charges I declined due to them doing all the packing with their materials. They responded how there should be no problems. I paid a total of $431.21 for my bill with $95.00 being packing materials and $90.00 packing labor. One of the items were a framed limited edition print by a well known artist that had sentimental value due to the scene that the print represented. It arrived with the broken glass being obvious to the delivery person. The wood frame was busted, glass shattered and the print and mat damaged by the breakage. UPS did pick it up for inspection making a report to the main office. The conclusion was that the parcel was not packaged properly by the store. They stated that the store would be responsible for any compensation as well that a report of the incident had been sent to them. After hearing nothing from the Peterborough store we followed up. They denied receiving a report and refused to take any responsibility despite knowing the conclusions from the investigation was that they packaged it incorrectly. I have not only paid a large amount of money to get the packaged shipped, but I now have the expense of replacing or getting my parent's original print restored as well as the cost of the framing of it. This is very poor customer service and I would not want anyone else to experience this type of service. Please do not send anything valuable through this store or use services due to the lack of responsibility that the staff is willing to take.

Fred Jones

Extremely expensive , they pretty much guess at your parcel size!

Brendan M

Helpful and efficient. They have a co.puter and printer that you can use for a small fee to print documents

Dharav Pandya

I have been compelled to change my previous review of 1 Star to 5 Stars as things are back on track with this location with the new management. Shout out to the employee NEVIN who is excellent in customer service, great attention to detail, and absolutely ZERO FUSS when detailing with some of my complicated orders! Visit this location if you looking a clear and quick service...

Raheleh Asgari

Extremely knowledgeable and helpful staffs. I had a fragile item that needed special packaging. They did a good job and the price is really reasonable. Highly recommended!

Madeleine Cuerrier

Great service and great staff. First class place!

Brandi Patchett

Great customer service. Very friendly and knowledgeable

Chris Mustang

I find that the service in this store very customer friendly. The staff are very helpful and knowledgeable. Excellent place to send your packages.

Glen Follett

Friendly staff and efficient service. Went here to get my vaccine cert. made pocket sized and laminated. Only cost $3. Handy to have.

Salina Mitera

It was truly the worst experience I ever had sending parcels. They were rude, inconsiderate and utterly incompetent. They did not provide a tracking number. They did not email me my tracking numbers as they had initially promised and now it seems they did not send my package. I tried speaking to the manager today and she was so unhelpful and actually hung up on me. No apologies or anything. Basically called me a liar for saying that I even sent a package through them. Please go anywhere else in Peterborough to mail packages. Use canada post. They have the same delivery times and are cheaper. All the other UPS stores I have dealt with between London, Sudbury, Toronto and Ajax have all been absolutely amazing. This location really does a disservice to the UPS name.

kayjo punch

If you have ANY IMPORTANT LEGAL DOCUMENTS, don't rely on UPS because even if you spend hefty price for their service they still won't do their job well. I came to UPS in Aug 2018 because of a very important, legal documents I needed to submit thinking that with their expensive charges, at least I will get fast and reliable service. I was wrong. I got a call sometime in November2018 about the documents I sent with issues that may jeopardize my application so I drove down to their store and told UPS about it. They said they'll get it fixed but they didn't. At the end of November I got another call from where I sent the documents because the problem isn't resolved yet. I am still trying to fix this problem with them via phone cause it is such a hassle going back and forth to their store for this issue.

Martin Barclay

Reliable delivery copies fax and printing

Gene Shim

Super friendly and helpful staff They helped me find the best price to ship my bike across the province

Scott Parker

I have been dealing with the UPS store for several years. It is wonderful to have a secure place that accepts parcels and deliveries on your behalf. Staff is friendly and always helpful.

Charlotte Kennedy

Nat and Jay are consistently friendly, knowledgeable and happy to go the extra mile to see a job well done. I have been using their services for years and am always welcomed warmly and attended to promptly. Thumbs up!

pauline wiseman

Wasn't at the UPS STORE was at the pain clinic

Iván Escalera

The staff is one of the kindest I have ever seen in town. They know what they do and they really hear the consumer. It is a great example of service!

Waleed Shaikh

The two gentlemen today stayed super late for me to cancel a transaction to due my fault. Really appreciate the amazing service

Gagan sarao

It was totally rude experience to visit ups Orillia. The old man who have short height he treated me very badly today. I went there to print some forms from my laptop and without hi hello he told me we can not print from laptop when I told him last time another guy help me for same forms to print without say yes or no he went inside.... After that incidence I was cried because I know he did this just because of my skin and I saw he treated other people nicely not just me.

Lori E

The staff here deserve a raise! Great people. Best UPS store.

James Irvine

My package was supposed to be delivered between 9am and 1pm according to the email I received so I drive to the other end of town at 6pm to get it and it's not there and I couldn't even get a straight answer from the guy as to when they would have it

Derek Rogers

Excellent staff very helpful covid laminated cards available recommend to all

Barry Luchak

I have tried to have 3 different items shipped from different retailers. Two from US and one from Costco. Never received any. One shipment I even had to pay Extra UPS Fees for Border customs ???? They sent package back before it ever hit border. Never refunded my money. Another time showed up at noon twice at my office. Claimed we refused delivery. Third time they refused to change address. NEVER use UPS. If I use Any other courier I get my package. UPS never. I think their name stands for Undelivered Packages SpecialIty. This is my experience. Hope yours is better

Aaron Haddad

Bought something off Amazon and online tracking wasn't clear and couldn't give me an answer if my package was delivered or not. P.s Lol shouldn't matter you're all one company, maybe you should take notice because you have plenty of bad reviews regarding problems with shipping by putting pressure on either your managers or the depot instead of lashing out against a client. Very unprofessional feesback.. will never go to this store or use ups if I need shipping ever again.

shahzad khan

Outstanding services. Friendly staff ...keep it up guys????

William Bertrand

Great Service Friendly Staff

David Fanstone

The store has great staff, does fine work and meets or exceeds the deadlines set by the most demanding clients. We work with a theatre company and often we don't have program information until the last and I mean the last moment. UPS has always come through and their printing is first rate. Most highly recommend for all your instant print needs!

Joann Bayford

Great staff; lots of friendly advice

Zeeshan Ali Khan

I have been impressed with quality of services and professionalism shown by ur staff keep it up????????

deediolaochdha1

Fantabulous store. Very friendly, knowledgeable and patient staff. Will go there for all my shipping and printing needs

Ralph King

Great service

Jessica Stephenson

Exceptional service! Extremely professional, very friendly and went above and beyond to be helpful.

Mitchell Doucet

Random 10$ charge to pick up a package. Asked several other UPS stors to see if this was standard.... it was not. Only this UPS does this. It’s a false charge to nickel and dime their customers. Terrible ownership.

Sandra W

They never seem to deliver to your door. You always have to pick it up yourself. Very unreliable.

Ken Grasby

Package is now a few days late no one wil talk to you to help find my package and there tracking site doesn't even say when it's coming anymore such and pain and waist of my time dealing with ups

Kaycie N

I always get my printing done here, never get disappointed. Staff is really friendly and very helpful.

Ginno Piano

Walked in to purchase shipping boxes to send out shoes, not only did the guy give me attitude, but overcharged me for 2 shipping boxes, how do 2 shipping boxes come out to $20? Unprofessional and inconsiderate.

Ron Stevenson

Fast and efficient.

Reg Waudby

I recently had UPS send me a parcel from Tennessee that I ordered and payed for right here in the Peterborough Store. That made things so simple. The people in store were very helpful and knowledgeable and would recommend them to anyone wanting to use a parcel delivery service. The parts I had delivered were missing parts to a new trailer that I had purchased and they made me feel in good hands in getting those missing parts to me. Thank you very much for your help.

Ted James

Good service. Courteous and helpful all the time. They know their stuff.

Gunjan Aggarwal

Great Service

nazir Somani

The most professional sore Managed by the owner and his Assistant Mike.

Nick Lalani

Family run place. Absolutely the great service . Very friendly. Both husband wife will go out of their way to meet your needs. New building . Very well designed.

Scott Verbeek

Horrible service

Rookie production

This store has helped me for years in Shipping / Printing. My experience has been always pleasant. Thanks to Waqar & Mike.

Chris Diepdael

Package sent to the wrong location.

Katia Vasilyeva

Great service

Ashton Onufreychuk Lavigne

Charged me 5$ a box as a "receiving fee" because I'm not a ups customer.... Even though ups shipped my package here. 3 boxes made a $15 fee for them to place my packages on the floor. Will be contacting ups.

IP Gurl

Have rented a box off them for years. Staff is always pleasant and super helpful.

Joshua K

Great place great people wonderful service

Vaughn Snelgrove

Good service and price. Better than staples

Lasso Lasso

Customer service is very bad.

Clarke Doug

Roheat was very helpful with making me some copies in black and white. Thank you !

James Columbus

Very busy but the staff moved everyone along quickly. The staff were extremely helpful and knowledgeable.

Scott Ptbo

I am writing this review about the UPS Store, NOT the delivery service. Unfortunately no one knows that you are a dealer and are not UPS directly. So....your going to deal with ups problems unfortunately. You would get better reviews and feedback if you were more friendlier and helpful over the phone. Your working with customer service and that's the way it is. I hope the next time we have to use your services again it will be more pleasant and less rude.

Cindy Montroy

Helpful staff

Dave Hay

Planned my package pick up around your store hours. Disappointed to get there at 9:10 to a locked up store.

Ammy Amrit

Customer service Excellence is always above and beyond.From the copy and print center to shipping and packaging everyone at the ups store kamloops does what it takes to give customers a great experience. Thank you so much.

William Whitehead

Very nasty, horrible little man that works there, pretty sure he's the manager, has a horrible attitude towards his customers. It's the same every time I've been in there, absolutely dread going there it just puts me in a bad mood.

Michael Edwards

Quick and easy

Shelly Isom

Went today for the first time and was met with a delightful woman who was both friendly and helpful. She took her time to explain the processes and assist me in determining the right course of action for me. Great customer service from this location. Definitely recommend!

Chelsea Newman

I ran into the UPS store on Charlotte Street 10 minutes before closing! I realized the library was closed and I needed to print and ship off some documents. The woman working at the front desk was extremely kind and helpful! She told me to take my time even though I was still there after closing. I appreciate her help! I will be returning to this location in the future.

Sundar Natarajan

Oh boy ! Amazing service by Waqar at the service desk. Quick, polite and professional. Waqar is epitome of great customer service ! Keep it going guys.

Elaine Simpson

WORST company I have ever dealt with. Shipped 25 boxes of personal belongings to the UK. One of the boxes was scanned as being delivered but then it suddenly went to "Not delivered" and then "missing". I was told to claim on insurance but they needed proof of value which I did not have. 3 months later I have heard nothing and now UPS in Medicine Hat refuse to return my calls or reply to my emails. The missing box is artwork that was very special to me (anniversary present). Serious lack of communication from start to finish.