I have been into paisley lane 5 separate times now. I am confused as to why I see so many positive reviews of their customer service, as I have been disappointed each time I go. I hadn’t been since I was pregnant with my first child as I was not acknowledged at any point in time during my shopping experience. After not going for a couple of years, I decided I wanted to give them another chance today, and was again met with no “hello” or even a look my way. This was the same experience I had previously going in. Once with my 8 month pregnant friend. And then two times while I was pregnant. If the store was busy, I can completely understand, but it has never been busy any time I go in. They do have cute stuff, and I love to support local businesses. Unfortunately I can’t bring myself to go back there just to feel like I am an inconvenience to the staff. Especially knowing that the owner is usually the one not providing good service. I have worked with people for 20 years, and I know how far a smile or “how are you today” can go. It takes next to no effort, and feeling like you are not worthy of their time, does not make for a great experience. I have spoken to other moms who have had this same experience here also. I am wondering if I don’t fit into the “type” of person that is welcome to shop there. Especially after seeing mostly positive reviews of the store. It’s hard to not take it personally. Definitely a disappointment!
I see that they apologize for not having a welcoming experience. I just wonder why it has happened on 5 completely different occasions, years apart. I must not seem to be their “ideal” customer. I am happy that others feel welcomed to be there!